For over 70 years, Burke Energy has been the name that our NY neighbors have trusted for heating oil, propane, AC, and other home services that are all designed to help you save on energy costs and provide total peace of mind. No matter what your home comfort needs are, you can count on us for fast, reliable service in any weather!
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
475 Commerce St, Hawthorne, NY 10532
Wish I could give them a zero. Although I was told I would pay market price under contract, was charged $5.949 per gallon today for heating oil while the five other local companies I called are charging their existing customers only $4.00 – …
excellent!
Nice customer service
Disregard previous review.
Very responsive & professional
Best service, at all hours, reliable
Service man came today. Earlier than expected. Fixed the problem quickly with no issue. Very friendly.
Customer service is extremely disappointing. If i had the option of no stars that would have been my rating.
Burke does not care about customer loyalty or service. Stay far away.
Stay away from this company unless you like paying top dollar for your oil.Do your homework and shop around.They charge much more per gallon than competitors..
Great pricing, awesome emergency service. Very satisfied with Burke Energy!
Excellent reliable company with a team of professionals that get the job done
They’ve been putting flyers in my mailbox. Finally had a chance to call today. Was planning on signing up, but they didn’t answer. Not sure if they are closed, but they said to hold for a representative but it took forever so I had to hang up.
customer service needs help. I’m usually on hold for 15 minutes especially in winter. when you get someone they are nice, but the long wait is frustrating.
Impossible to set up service. i have tried for over a month. nobody returns calls. pulling my hair out.
They were purchased by Petro. If you want bad service at a premium, go with either. Otherwise, just choose literally any other oil provider.
Just called them for a quote. After spending 15 minutes on the phone, I had to be passed to a salesperson. He sounded more like a teenager and would not provide a quote unless I gave him my complete address. Really? Moving onto the next oil company for a quote.
Hi, I was just surprised that as a real estate broker, representing a client that Burke would not meet me at the property to give me a bid on behalf of an absentee owner.
I cannot even get the deliver oil price when I call in. I gave them my zip code, but they need my exact address. I don’t understand why they need my exact address? They are not honest to do business with. Be careful.
Came to Burke recently for price and service. Delighted. Also just read about Burke’s charitable work with Feeding Westchester, so I am more than delighted!
Would give no stars if I could. This company is terrible. I ran out of gas when I was on automatic delivery then got a delivery of gas when I specified I didn’t want one. That’s only part of it, there were more problems. It was months and months of hassle.
Prompt courteous service as always. One zone in the house had no heat Robert arrived right on time and corrected the issue. My cleaning appointment was set for December but Robert asked if I had time today for the cleaning and did that as well.
Always responsive. On automatic delivery, we’ve never run out. Great service on old equipment. Great service on new equipment. Love the annual maintenance plan. Always show up if we run into a problem. Thank you very much.
Extremely disappointed – I took a day off for AC Service. Second time I scheduled a day off, only to find out the first day was never scheduled. The “answering service” that I called during business hours mind you, gave me bad info. My …
I really dont post reviews but really had to do this. If you want headaches and you want to pay the highest oil prices then this is the company for you. I wish i have look up their reviews when I bought my first house, Their oil prices are ridiculous expensive.
Louis Sansone (tech #65) serviced my families oil burner. Nothing but amazing things to say. Louis was very professional and thorough. Fixed our burner quickly and efficiently. Very pleased with this service!
DO NOT USE BURKE.. I REPEAT DO NOT USE BURKE… I would give negative stars if I could.. Ever since they combined with Petro or whatever the whole thing has been a mess… …
Burke was absolutely pathetic .when they came to fix things- the bs line was “oh that for water not oil we have to charge you. “ The other bs line is for people stupid enough to agree to a price protection plan- if the price goes down you …
Unbelievably incompetent and unprofessional. Shop around as Burke’s prices are seriously gouging. (High). The best thing about this company are the technicians- most of whom are professional and nice.
THE WORST!!!! I am still on the phone waiting for a representative to answer AN HOUR and three minutes. Seriously , this place is the worst. I can not wait to drop them!!!!
Called for a price today, the woman who answered wanted my info just to give me the current price of oil. She kept insisting I give her my info and if I was a customer. I said I was in the past, she chuckled and said so you’re not a …
Even 1 start is too much for them,, they are very very very rude , the worst company in the world, very unprofessional, they renewed my contract with out speaking to me,, I called them spoke with the “manager” ,, they were supposed to call …
I have 3 rental properties that are serviced by Burke and the calm, courteous service I have received when I have needed help with them – at times on an emergency basis – has made the job of being a landlord so much easier for me!
I highly recommend Burke Energy!
After I called them, they explained me the reason and I truly understand.
The oil cane right on same time, then Anthony called me so I really really apreaciate that is the way we do business. …
They forced a contract on me without me signing any papers. I told them that I want to shop around but they told me that I have to use them. No one signed anything with them. I asked them to stop deliver oil and even though I was told by …
There should be something less than 1 star. This company is a horrible!!! Then are frauds. We purchased a new boiler and water heater from them and in 4 months they have had to come service it over 6 times. Now I’ve been waiting for them to …
My fiancee told the maintenance guy Burke sent that the boiler was leaking. Rather than check it out he dismissed her concerns. Today the valve failed altogether and water started pouring all over the basement floor. She called an hour ago and no one has showed up yet. Can’t recommend .
Dear Danielle,
I want to take the time to tell you how absolutely grateful we are to have you in our corner. There were a couple of times that we were ready to leave Burke …
I have always had great experiences with these guys. All the technicians are super personable and clearly communicate issues and solves. Coleman was just here to do my spring tune up on the burner. Rock solid.
I cannot say enough good things about Burke, they are awesome to work with and extremely professional. I have been with them for some 20 years, switched one year and immediately returned to Burke.
I have been a long time client of Burke heat, but have just cancelled my account – they are unethical and dishonest. – I would STRONGLY warn anyone against signing any contract with them: They try to force you into a high price (and high …
The field techs and service that I received today are the main reason I am staying with Burke. The office completely dropped the ball with setting up my new service. Many thanks to gary (id 48) and James (id 70). Give these guys a raise!
They overcharge you above the going rate for oil even when you sign a price protection contract with the upside protection. When price of oil fell they still charge the maximum rate they could under the contract. …
Terrible leave two time with 0 gas. Call twice for gas delivery and no shows. Mind I have kids in my house and I can’t feed breakfast because of their negligence.
Terribly expensive and misleading. they installed a brand new system in my home two years ago and now they want to charge me $570 per year maintenance agreement. the system is just about brand new and they are insisting on the agreement. …
be carful with this outfit..had defective new Fujitsu split air unit, 3rd bad one in a year,
should have been warrantied for the service too..quoted 1000 dollars, 2- man job …
In the past month i have had 2 issues that needed a technician to come out to my home late at night. The first one was Ernie and the second was Jason. Both did an amazing job and resolved the isssue. I have been a customer for over 2 years these are the best technicians i have come across.
I am pretty annoyed with the customer service. Phone calls not returned. Email correspondence ignored. Cancelled appointments. AND A BIG unfinished job. They were great a few years ago and we referred friends and neighbors. Last year we …
DO You want to pay twice the going rate for oil?
DO You want to sign a service contract for over $200 dollars?
DO You like to have to call up and get your bill adjusted because of they tried …
The best heating and air conditioning system in Westchester County.
ABSOLUTE PRICE GOUGING! 30% higher than competitors in the same oil delivery market.
I had an emergency visit as my boiler stopped working. My serviceman was Jason. He was on time, super nice , polite, knowledgable and efficient. The problem was solved and best of all there was no charge! My family has been with burke for almost 50 years and have always gotten great service.
Ive been with Burke for 4 years now and the company gets worse every season. The service technicians are awesome, but the phone support staff is aweful. I just got off the phone to expedite an oil delivery because I’m almost empty. I’m sure …
I just got off the phone with Danielle Suppa . She exceeded my expectations and solidified my loyalty to Burke Energy . She was professional, patient, and extremely helpful. There are lots of fuel companies available. I wouldn’t feel comfortable trusting my home and family’s well being to anyone else.
$.85 over fair market value. 1.50 over local oil companies. Costumer service was terrible. Kept telling me how this was a premium product and that is why it’s more expensive. I was a costumer for years and if you don’t get a fixed rate …
Please stay away from them , I was a customer for around seven years ( I was on variable price rate) , on March 29, 2019 they delivered me oil at $4.29 per gallon , I understand the price could be a bit higher because I am on variable …
Very disappointed in their service/customer service! Could not schedule a boiler tune up all winter (through their service plan) and when I did get it scheduled, they cancelled the night before and did not show up a second time. I had to …
Questionable billing practices. Will receive invoice, get a different bill on your account, pay the original invoice, and still have the other bill outstanding. Also: will “service” an issue but not really fix it, and have repeat visits …
Very disappointing watching this company keep increasing the price they charge me for heating oil each month and always $0.50 higher than the average price in Westchester. Over the summer one of their service people came to check my AC for …
These guys in Hawthorne are the worst! The techs themselves are friendly enough and seem to want to do a good job, but their customer service is the worst!! I have had them out to my home twice since mid-June for the same issue. The 1st …
John Curry and his partner Mark did s professional job of removing and installing an oil tank in our basement. They showed up at the scheduled time , completed the work quickly. They took time to review with me the function of the new tank …
Beware of stuffing and additional charges. Towards the end of myt contract they started delivering oil at well above the market rate ,over $1a gallon, claiming it was still below my contract rate. When I informed them I was cancelling …
Just signed up with Burke heat for my new home and arranged for burner service and an equipment consultation – Dan (service tech) was courteous, explained the service he was providing, and mapped out what was covered under the service …
Terrible service experience. I closed my account with Burke Energy by speaking with Beverly at Burke on Oct 16, 2018 at 5PM. Sandra from Burke came to my home on Oct 18 to read my tank level and provided me a certificate of the last oil …
Be careful, it’s not Burke anymore. Burke got acquired by another company. I’m not sure if this is good or bad, but when I called to renew the contract, they have never once mentioned that I’m not dealing with Burke, I had no idea until I …
I started doing business with Burke about 3 years ago when All County Fuel left me high and dry by not showing up for a delivery and did not answer their calls. Jeff, the Customer Service Rep at Burke, was extremely professional and …
Last full Burke heat charged me $4.42 per gallon while the rate at every other oil company was just above or below $3. …
I just had a delivery completed today and they raised my price by $0.65 per gallon. When I was paying $2.79 per gallon and is till have an active service contract. I called and there CSR was no help he stated what there price was and …
Excellent service. Came when promised. Had parts to complete the job and got us up and running quickly.
Really poor experience. Unable to solve issues we experienced despite numerous times at the house replacing parts. We decided to leave Burke and although we instructed them not to deliver oil a final time, they did and charged us $400. …
Burke Energy is amazing. That is very difficult to say today about a company. I have been with them about 20 years and have never been let down. Their customer service and technicians are 5 star. Ernie Yaz, tech #47 was here yesterday …
I came to write a review and saw the rating for Burke and decide… the 2.7 rating although inflated speaks for itself. It is a shame because no one wants a business to do poorly but the business should care enough to improve. Service industry is exactly that… provide a good service.
Burke sent out Master Electrician James D. (Tech #70) last minute on a Saturday (!) to install our new backup generator…and it was just in the nick of time as we had a 16 hour power outage just 5 days later! James worked his butt off for …
Very good service when on a fixed contract for the past year. If you get a good annual price I would recommend. Problem is that they charged me for a new service contract as I approached my second year without any authorization. They …
We purchased a new house last August. Retained service for Burke Energy. After being overcharged repeatedly and having deliveries of oil when it was unnecessary, we decided to stop service. We ended service and stopped delivery in June, an …
In October of 2019 Burke showed up telling me my tank was leaking. I spoke to the Sales Manager John and he told me a new tank would be around $3000. He said a sales associate would be out to take measurements and send me a contract. …
I lost trust with this company, I will not refer any of my friends to this company. I signed a contract with Burke for replacement of all the window air conditioners with wall mount air conditioners in my house, also replaced the slow …
After having them for four years, I felt they did a decent job with service calls and timely delivery. I always paid my bill without looking at it too hard, but lately the bills have just seemed really high so I started digging. Since my …
My husband and I are new customers at Burke and they went above and beyond to help us over the last few days. Our oil tank was almost empty and they were having a problem getting the truck to our house through the ice and snow. Michael Z. …
Have used Burke for years with no problems at my home in northern Westchester. Service has been good. Price for oil is high. I paid at least $1 more per gallon than i pay for oil at my home in lower Westchester. I sold my northern …
I am absolutely disgusted with this company. I had previously been with another company and my parents convinced my wife and I to switch to Burke. I am sorry that I did. I can say that the techs are really great and friendly but the …
First I want to say the 5+ stars are only for tremendous service I received from Isabel customer service mgr and Mike Z the Delivery mgr.
When Burke (Petro) bought Wilco 6 mos ago I was apprehensive with the change. …
I just had a maintenance/service call on my heating systems.
The technician was very professional, knowledgeable,
courteous and patient in answering my many questions. …
My first encounter with Burke energy was a nightmare. Requested a routine boiler cleaning after 2 same day cancellations a technician came out on 7/30. He was in my basement for about 1 hr. left and didn’t say anything or leave an …
I am not sure what happened to Burke. Always loved working with them and used them for many years for both of my homes. The technicians were knowledgeable and service was quick. Unfortunately their oil prices have become ridiculous if …
TERRIBLE CUSTOMER SERVICE AND CHEATS! I had a terrible experience with Burke. Back in January I requested oil via their COD service. Unfortunately we had a snow storm that delayed the delivery causing my tank to get close to the end and hit …
I honestly would never use this company again. Do yourselves and your loved one’s a favor. After my mother passed they have been horrible to work with. Could not honor my mother’s contract. But when her contract was up billed her for a new …
I have used Burke for over 22 years. Although in 22 years you can expect that there were a few, not many, issues, as things go wrong even in the best situations. Every problem and every issue with Burke was worked out beautifully with the …
I recently purchased my 1st home and had many concerns about choosing a company. Fortunately, I was referred to Burke Energy by one of their technicians, Jimmy B. Jimmy spoke highly of Burke’s reputation and Danielle S in customer service. …
You will recall a previous post where we described an air conditioning system we purchased from Burke. There were some problems with the system, but Burke went out of their way to install a new unit more suitable to our needs, and rectify …
Burke recently replaced my oil burner and a/c. The installers Rob, Chris and Jason were amazingly professional, neat, polite and respectful. The entire experience was seamless.
Thank you
If you have Burke Service and you move, be prepared for a nightmare. Getting the certificate needed for reimbursement for the oil in the tank at closing was nearly impossible, even when I ordered a fill that was delivered the day of …
My boiler stopped working on a Saturday night. I immediately called Burke at 5pm and they were able to dispatch someone within a couple hours. The tech arrived and diagnosed the issue and was able to fix it within 1 hour. He also cleaned up …
I have been a customer for decades and cannot get through to them by phone or email. I had a service appointment for this morning. No one has shown up or called. Wish I could give 0 stars.
Takes forever to get customer service. You spend 1-2 hours waiting to speak to an agent. Their online chat is useless. Technicians are usually knowledgable and polite. It’s just the customer service is way understaffed it seems.
I don’t remember the name of the technician who came to service our water heater today but he was an honest guy; gave unbiased advice about repair and replacement. Our experience was positive on that manner
UPDATE: Soon after leaving my initial review I was contacted by the installation manager, John Burns. We discussed the issue I have had over the past few years with the Fujitsu Mini-Split systems. He said he would take care of the …
Honestly, where do I begin with this terrible experience.
I have used Burke off and on since purchasing my first home in 2017. All has …
I’ve been using Burke just for oil delivery services. (They also came out same-day when I first moved in to provide few gallons when my tank ran out, before I signed a service contract.) …
A few months ago, I was informed that as a “valued customer” I had been “promoted” to the concierge service. As a physician, I’m well aware that “concierge” pretty much means the consumer pays more and doesn’t necessarily get more. A …
Worst heating oil provider. I was called a liar by Angela when I wanted to discuss my boiler service agreement. I got charged for a service that I never received and when I questioned it; Angela told me that I declined a service that I …
Had no hot water the day b4 Christmas Eve. Burke came early & fixed the issue. They are knowledgeable, clean, friendly & do great work.
I was a long time customer of Sclafani which sold to Burke. Burke has come and filled my oil tank and the gentleman I call to pay has been great. So why two stars? I had a longstanding appointment to have my burner serviced. That …
***updated***Handled by Danielle S ! Very happy customer!
had no oil from from 730 last night and was told no one could come until 11-2am …
#62 Sean R was extraordinary. He was professional, super friendly, and very knowledgeable. In over 8 years of being a Burke customer, he definitely stands out amongst the other technicians.
I received a delivery I didn’t order. After telling the customer service I would like to schedule the delivery myself she transferred me to the COD, but when I spoke to the person at COD she told me to contact Burke Energy. The customer …
Over priced. My wife ordered yesterday. Got delivered at $6.88 a gallon ! Everyone else is around $5.50. Two People at my job both said burke very expensive and they are switching. I will never use burke again. I used scalfoni …
Prices for oil are much higher than NYS average and they increased my service contract over 25% this year and blamed it on inflation running under 8%. They offered to drop my service contract over $400 in 3 minutes on the phone. Were they thinking I wouldn’t notice? Moved on to another company.
WARNING DONT USE BURKE OIL COMPANY!!!!!!
WARNING DONT USE BURKE OIL COMPANY!!!!!!
WARNING DONT USE BURKE OIL COMPANY!!!!!! …
My review is based off of my interactions in westchester NY with Chris Langanke and Sandra Marable. We just moved into our home and had a baby shortly after, so with all that we had to do and get done, Chris and Sandra made this easy to …
*** BEWARE THIS COMPANY *** If I could give them negative 5 rating I would. We were customers for over 10++ years. We placed our order 2 days ago. Out of nowhere and 2 days before Christmas, they tell us that our delivery is a 2 man job …
I was a Wilco customer for years and was very happy until Burke bought them. Now everything is overpriced, from the prices quoted for repairs to the price per gallon. I got a delivery of 600+ gallons a few days ago and was charged …
Misled by service contracts for ac units, wanted 2yr oil contract got 1yr, after 2 months of searching and run around trying to find recordings of my verbal authorization they come back with we changed phone services so all the recordings …
I recently switched to geothermal. After being a customer for 12 years, Burke imposed a termination fee when I canceled my delivery contract. Note I canceled in may after a full delivery. So cost them nothing. Rude representative and …
Bought into an oil contract, locked in at $5.45 per gallon and was told by the sales rep that when heating oil prices dropped I would get the discounted price. Well, heating oil was down to $3.82 per gallon on December 4, 2022. Burke …
I have been a Burke customer for 3+ years.
Yesterday I got a #2 heating oil refill. Surprised by the total I started to compare prices with other local suppliers it became clear that Burke was …
Furnace kept backfiring and not functioning properly, reached out to Sclafani for a service call…they sent Fernando, tech #032, who was absolutely amazing! He was at my home working from 9:30am to 6:30pm, with not one complaint and the …
I’m so disappointed in Burke. I’ve been with Burke for 13 years and I’d called to renew my annual oil plan and lock my 2023 pricing. They quoted $400 for the plan and $6.07 per gallon for the delivered oil. My neighbor, who was a new …
Burke installed a new boiler the other day. My family is warm and happy now! Thank you for the professionalism, integrity, the patience and kindness. My representative Michael Carpenter and my installers (Jimmy, don & jay) were a pleasure …
Have been with Burke for several years but I am thinking of switching services. There are a lot of negative reviews about the less than ethical dealings with Burke and I’m beginning to experience them. First, I priced fixed my oil and was …