Burlington Telecom is a telecom provider that does things differently. We believe in treating our customers with the respect they deserve while providing the best possible experience. Our pricing is simple! We do not offer promotional pricing or multi-year contracts. There are no added fees. No gimmicks. No games. Our 100% fiber-optic network means unrivaled reliability and speeds. Unlike other providers, BT is built with the future in mind. Offering cutting-edge WiFi technology & support for your home.
| Friday | 9AM to 6PM |
| Saturday | 9AM to 4:30PM |
| Sunday | Closed |
| Monday | 9AM to 6PM |
| Tuesday | 9AM to 6PM |
| Wednesday | 9AM to 6PM |
| Thursday | 9AM to 6PM |
200 Church St, Burlington, VT 05401
I just switched to Burlington Telecom, and the installation by Tyler was amazing. There was much outdoor work, and the day was getting colder by the minute, but he kept at it. Now we have fast, easy Internet for much cheaper than the competition. We’re delighted.
My installer Mike was the best, really helpful and courteous, and the service is so much better than my last ISP so far. A+
We were really excited to hear that Burlington Telecom was now serving our area of Essex Junction. Like many, we were ready to get rid of our cable service. Within a week of my call, Tyler was at our house for the install. He explained …
Great service! Had to rearrange quite a bit on my end to get the install scheduled and they were great getting that setup. Tyler W was awesome at install, very kind and helpful.
Excellent!!!!
Services is trash
Great services
Good shipping
Trash
Service is great!
Wonderful
Burlington Telecom is great.
Service and Reps are Great!
Sometimes has some slowdowns in service.
The best, real, customer service.
Great local service! Keep it local.
Very happy with my experience here
Great place to work and excellent people to work with!!
Best internet price and quality in Vermont
Easy to work with, prompt and punctual installers.
BT is the best, its a shame our idiot mayor wants to sell it
Love Burlington Telecomfor Business & Home.
THEY ARE AS BAD AS COMCAST…..TERRIBLE CUSTOMER SERVICE REP: COURTNEY….
Terrible cable and modem service! Skips all the time! Wifi goes in and out all the time.
Excellent, fast internet, no BS customer service
No other choice around Burlington. Like that episode on South Park
I enjoy the service. it delivers as described and is responsive to inquires.
They are a joke. I must say they just as bad as Comcast.
Thanks Kevin, at the help desk, for helping me get my internet back up & running!
Fastest, cheapest Internet with customer service that beats all the competition.
Every time I try calling I get out on hold then the call ends I’ve called multiple times on multiple different days this is ridiculous
Best and fastest internet service. And when you call – a human being picks up!
Worst ever. They robbed us blind and people still stick by them cause they’re “local”. What a joke. People are so naive.
Great service, quick setup even in busy times, and local!! Love it!
Great customer service and I really enjoy my program choices!
if you like cheap trash things then Burlington telecom is right for you.
Have loved our experience since swithing from the company whom shall not be named!
Customer service has been great for the last 2 and 1/2 years for ! Thank you.
1 Gbit/sec. 99.999 percent uptime. Works as advertised. Responsive customer service.
wish I could use them at home
The best speed and performance for Internet service. Simply unrivaled. Very reasonable pricing.
Great service, great speeds, great price! Excellent resource for Burlington, VT!
Flawless installation, good customer service, good prices. Glad they’re expanding.
Love Burlington Telecom. Great service, great price, nice folks in a pinch!
Friendly staff. Cheap internet with no data cap. I highly recommend over Comcast.
My BT internet is stupid fast and affordable. Can’t comment on their customer service, as I have not yet had a reason to use it.
Great local company. Larger bandwidth and lower prices than Comcast, better service, and it is a local company,
Burlington Telecom has been fantastic–it’s wicked fast and cheaper than the alternatives, plus it’s local!
Extremely fast. Quick friendly service. Unbeatable value. Makes cable companies appear like Death Star.
Excellent service, installation man came early! They also have a lifeline program for internet or phone for people who meet requirements .
Performance not at all what advertised. The advertised speeds are waaaay, way faster than what you actually get, and if 1 single person on your internet is streaming anything, it becomes impossible for everyone else.
nothing but helpful; easy to deal with; local; great speed, quality, and price! So happy I finally switched, and sorry it took me so long. Inertia *shakes fist!*
Have been a customer for three years and they have had great customer service with awesome prices and speeds.
BT provides a fast, glitch-free connection and great customer service. Important plus: it’s owned and operated by the city.
Always dependable cable and internet and also customer service is spot on. All that without the price of you know who. Thanks Burlington Telecom.
I have had Burlington Telecom service for nine years now. Very very fast internet access and amazingly reliable
My favorite is when all their employees huddle around the laundromat door smoking cigarettes! Forcing you to wade through their smoke to do your laundry. I love smelling like cigarette smoke after I do laundry!
Pretty pleased. 1000x better then Comcast. Are usually happy to help when a problem arises. Speeds are pretty good as well. Certainly worth switching if your thinking about it.
Have had a really wonderful experience with these guys. A lot of the negative reviews seem like they could be a result of user error. Certainly a better choice than Fairpoint or Comcast.
Customer service is dead. Prices are over priced and when I needed help I was not treated well. I had to go to main office and get a new modem when mine died instead of a tech responding like I asked. I asked for a tech and customer service laughed at me and said probably not going to happen.
The service is great! Each time I have spoken to a customer service representative they have been extremely helpful and kind. Thank you Burlington Telecom!
I have gigabit fiber to my living room for like 80 bucks a month. I wouldn’t think of buying cable tv or phone from them (or anyone) but the internet is fast, and in years of using it there has been system outages extremely rarely.
We’ve had many different ISP’s over the last 40 years, and Burlington Telecom’s support staff has been the absolute best.
I cannot believe it has taken me this long to switch from Cox/Fairpoint to a local internet service. No wait, no hassle, extremely friendly. Most pleasant experience I’ve ever had with any internet service provider. Thank you!!
Excellent customer service from Jake – he was patient, explained well, and troubleshooted the problem until it was resolved. Thanks Jake!
The internet is really spotty and horrible. You pay for 150 mbps and a lot times it was at 2 or 3 mbps. Use Verizon or another company y.
Solid customer service, very helpful.
The best ISP is the one that doesn’t try to rip you off. It doesn’t try to entice you with fine print-riddled package deals, it doesn’t try to push half-assed extra services at you. BT gives you reasonably priced, symmetrical, reliable Internet, plain and simple.
Best internet in town. Rock solid. Run a wire to your streaming tv. WiFi works great in this dense town.
My business, Stillpoint Center, has always relied on BT for fast and affordable internet. When the building had issues with wiring BT went the extra mile to make sure we had internet when we needed it. Their customer service is the best!
HORRIBLE CUSTOMER SERVICE!!! The cable box I returned to them DISAPPEARED! No records of it and of course I lost the receipt. Boy dont I wish I had it !! They treated me like I was wrong and are charging me anyway~Its really just the lame …
Decent telecom services, priced correctly for the sub-par quality. My main issue with my service stems from the fact that a roommate returned all equipment associated with the account and BTV telecom claims it never happened, citing a …
Best service in town. The installation was smooth and the expert installed in a tricky way that made it much better for us, visually.
I have been a customer of this Cable Company since day one . I can say there was a time . When it was a mess . They did not treat the customers well Especially Courtney!. The cable always seemed to go down . …
I have had a Burlington Telecom account at home and at my business. The staff has always been prompt and helpful with any problems we had. We are happy with the service.
I love Burlington Telecom. When you have a problem, and call you talk to a real person, which is great. And they are great in taking care of the problem even on a Sunday. I would not change . Great Job Burlington Telecom!
I like how the prices for internet and phone have stayed the same. I have made alot of videos and have gotten alot of great use out of the internet, and heck with my new TP link box, my internet is faster than the Afghan presidents exit. …
Friendly staff, acceptable rates and i enjoy the fact that i can stop by the office to pay my bill.
Burlington Telecom’s service is simple and straightforward unlike their cable competition’s confusing and deceptive gimmicks. Their customer service is quick and helpful, while calling their cable competition is daunting. Everyone in Burlington should have Burlington Telecom, no question.
this is the worst internet you can get, they installed our homes router when are family was away and when we came back it was hanging from the celing with all the wires scrambled and in a big mess. When we used are devices, we had worse …
After having to play phone tag with them for a few days I finally got my equipment and had to get help from tech support but I am all set up! But I still have to play phone tag when I call them.. it’s so rediculous!
The network and its tech staff are second to none. No bait and switch pricing, no harassing upsets or marketing, just good, clean, fast and reliable service. Whenever I’ve had a problem – and it was always on my end – they were able to …
I called a month ago, multiple times, to ask about setting up service after they recently installed cable in my neighborhood. I have not heard back from anyone. I can see how badly they want my business. Not impressed. Guess I’ll stick with over priced Comcast. At least they respond.
Jake came out on a Sunday afternoon to restore my internet and phone service. A wonky box was the culprit. Thanks, Jake!
They aren’t Comcast/Xfinity but …
If you think you’ll save money by going with BT versus Comcast/Xfinity, chances …
Great customer service and tech support. Always been right there and helpful. I love that Burlington has this company. I would rather not have service if I had to use those big companies I’ve had to use in other areas.. so fortunate to have this choice.
If you are lucky enough to live in their coverage area I would recommend trying them out. Burlington telecom is inexpensive and I can’t remember the last time I have had a major service outage the 4 years I have been a customer. Great customer service also in my experience.
I’m so glad I switched internet service providers from Comcast to Burlington Telecom. BT’s service is so much more reliable. No more service interruptions necessitating time-consuming technical support calls and modem resets. Thank you …
Been using the service for several years and generally satisfied.
HOWEVER and a big however, they just, unbeknownst to any customers,recently implemented a limit of sending no more than 100 emails/day so my service with them will be ending just as soon as I can set up with another provider.
It has been so great to have a local company serving our telecom/internet/entertainment needs. Any time we have had an issue — whether needing a new remote or the occasional technical blip — the service has been outstanding. I telecommute …
I hear the worst things about other cable companies. We are so lucky to have Burlington Telecom. Internet speed is amazing. Any issues have been resolved quickly by a knowledgeable person rrwched quickly by phone.
Affordable prices. Fantastic customer service. In 2 years of service I don’t think we’ve ever had an outage. We never have slowdowns. The installation was super easy. I will NEVER go back to comcast as long as BT is around.
Great fiber, but the worst customer service I have ever received from a telecommunications company. I had an issue with BT and contacted them in order to resolve it. Both the representative as well as his supervisor were more concerned …
I am so grateful to Burlington Telecom for being a wonderful community partner. They also have amazing internet services and a wonderful staff.
Burlington Telecom is the bees knees. The service is fast and we’ve had no connection issues that weren’t a PEBKAC error on our end. They’re also always friendly and helpful whenever we’re checking out new apartments and calling in to ask about coverage.
Fantastic local customer service, same-day fixes for issues, the fastest internet I’ve experienced on the East Coast, and very reasonable priced. Unlike competitors, they don’t change their prices mid-year, add any fees, or pass their taxes …
all the times i have called for help to reset my remote they have always been very understanding and helpful. And when they were unable to answer because they were in a meeting. they called me as soon as they could. the only time i had a …
7/23/2021- I called 2 weeks ago to arrange for service for a family member. To date, I have not received the courtesy of a return call. …
Internet is more than plenty fast. Tech support is more than happy to answer all of your questions. My installation was very smooth, the installation tech asked me where I would like to put there entrance box, and was happy to put install …
I’ve had Burlington Telecom for a few months now and their customer service is leaps and bounds better than any other cable/internet provider I’ve had before. Yes, there are some issues that will arise with any cable/internet company such …
Burlington Telecom gave me a window of 4-6pm, Technician called me at 3:50 to say he would be here in 10min. Arrived on time, total install was about an hour or so no complaints yet. Customer service reviews below worry me, so I hope we dont have any issues going forward. Highly recommended so far.
Burlington Telecom time and again has responded to my questions and needs with answers and service that were polite, respectful, highly informative and effective. At first I thought I just happened to draw a top employee, but several have …
I have had a great experience with Burlington Telecom. I have never had problems with my service and they are cheaper than other huge companies. Even the tech who came out to install my internet was friendly. Great job!
We had the pleasure of recently working with Burlington Telecom on a project. The support team was quick to respond and very professional. I would highly recommend Burlington Telecom to anyone looking for great company with great values.
New to BT for Business. High marks because they are friendly, available when sought and BT delivers the speed it says it will. Our well known nationally provider delivers “Up to” the same speed, yet every speed test reflects about 1/6th the speed.
I haven’t gotten hooked up yet but dealing with their customer service has been such a refreshingly pleasant experience! Jennifer thoroughly explained all the pricing and options and was incredibly helpful. Such a change from dealing with Comcast all these years. I am looking forward to being a long time customer! Thanks BT!
The wifi is generally fast. Their service is kind responsive, and professional. Nevertheless, their prices are outrageous and ridiculous! Burlington TC will charge you for simple modifications within your plan, for signing up, for leaving a …
I have nothing but good things to say about Burlington Telecom. Their speeds are unmatched in the area, their service is reliable, their prices are excellent, and their staff is friendly. They were even a part in my decision to move back to Burlington after leaving.
I have had internet service for many years, mostly with Adelphia and then when it became Comcast. When we moved into Burlington 7 years ago, we signed up with Burlington Telecom. We’ve never looked back, since making that switch. …
Amazing customer service. All the representatives are extremely friendly, helpful, and you can actually talk to someone without waiting two hours. Imagine that! Wish I had similar service down in Boston. Also the internet speeds are pretty much as advertised. Take notes, Comcast.
This company is by far the most honest and fair service provider I have ever used. I have been on all three coasts of the US and I have not met a company yet that has been this honest about pricing. Calling in to set up the installation was …
I could not be more pleased with Burlington Telecom. They were recommended to us when we moved to town, and now I do not hesitate to recommend them to our friends and neighbors. Not only is my internet service great (always fast and …
Although I had problems with the cable, I was getting rid of it anyway and they were wonderful to deal with. Now with just internet, I am ecstatic beyond belief, having lived with Xfinity’s terrible service for years where my router was …
By far the best internet service provider in Burlington. I only wish it could expand to other surrounding areas, like South Burlington. I’ve been a customer since 2006 and never had any major issues. I’ve had their phone service for a few …
Best ISP I’ve ever used in my entire life. Responsive, helpful, professional, and the best speed for value around. If you are in Burlington, VT and you need internet, this company is the way to go.
I was disappointed with Burlington Telecom’s customer service when I tried to cancel their service. I emailed them to cancel their service and they never emailed me back. I learned later that you must call them to cancel. Months later, I …
We have just gone back to Burlington Telecom after many unsatisfactory years with the other cable company. I have to say the experience has been fantastic. Everyone from customer service to the technicians have been great. Our poor …
Over the years I have worked for two businesses who have used Burlington Telecom. Consistently Burlington Telecom has offered great pricing, fast connections and responsive and knowledgeable support. The support we have received has always …
Burlington Telecom provides excellent internet and phones service and great customer support when needed. I really appreciate their competency and availability, both over the phone and in person. Particularly as I have had nightmare …
I’ve used Burlington Telecom for my business since opening years ago and I COULD NOT BE HAPPIER! I’ve lived in many places and have worked with Comcast, Time Warner, Cox, etc etc large companies. I currently have Comcast at home (because …
Kyle and Tyler were awesome on their service visit. They could interpret our questions and let us know how to resolve our issues in a straightforward manner. Wonterful Techs!
Great customer service, very helpful in making my decisions. The installers were very professional, helpful and knowledgeable about the products and service, they helped me with quick and friendly service. Very happy and the internet service is FAST! I’m learning all sorts about being a non cable connected individual.
I wish I could give zero stars. Not only do they provide incredibly slow internet at outrageous prices, but they refuse to cancel our service despite moving out of the area. We have tried to contact them several times to cancel and are …
After several years struggling with Comcast for business internet (their product is fine but their customer service is very poor) and trying several options for business telephone service, we were given the opportunity to transfer to …
Great customer service – very thorough, patient and friendly.
This company should be expanded to cover the whole of Vermont. This is the greatest internet and customer service from ANY internet company I’ve ever been with. The price is EXCELLENT and the service has never had a single problem the whole time I was a client. This is the greatest internet provider Vermont has.
Stand up service! Jake is courteous, nice and oh so helpful. I came back today to find my internet was not working. A quick call and Jake was able to determine my problem but a tech would not be available for another day. I located the …
I really hate writing bad reviews but I have never had such a hard time with a company. Outages weekly, terrible service, no one ever answers the phone, etc. I have been trying to cancel my subscription for almost 3 months now yet I am …
I have used Burlington Telecom for years. It has been the best telecom /internet/phone company I have dealt with. Customer Service is very fast and efficient, the techs are great, tech support is also fast and spot on. I don’t know why anyone would use any other company!
Mike. the installer was polite and knowledgeable. He answered my questions and was courteous while doing the install.
Nicholas at Burlington Telecom was super responsive in helping me get my new office connected quickly, even over a weekend. My service was always quick and reliable. And if I ever had questions, I could get through on the phone really quickly to a person who could help!
Just set up my business phone and internet with these guys–they are awesome–from install to service! They gave me what I asked for (no pushy sales person) and the service performs as stated! Just can’t say enough–what a great company! Highly recommend! Great pricing too!
I’ve lived all over the country, have had every major provider of broadband out there and I can honestly say this might be the nicest ISP on the planet. The conversation I had with my service rep was downright pleasant. If you’re a cord …
Just had my service installed. Tyler was very knowledgable and helpful and didn’t leave until he was sure everything worked and my connection was as strong as possible. I am thrilled with the improvement over Comcast!
I’m a BT customer. I called the Tech Helpdesk with detailed questions about our home WiFi and had an extremely informative and unhurried conversation with the Tech that resolved my questions and provided effective solutions.
Tyler and Raymond came to our house on this snowy January day and expertly connected us to the BT fiber network. We’re very happy with their work and with the extremely fast connection that BT offers.
The Service and prices are excellent. Cormac helped us out and made the processing of switching easy. If you have comcast you should switch ASAP
Bill came by to help me address some issues with my internet speed today. I feared the worst and was already preparing to haggle with my horrible landlord (Bissonette, of course) about ripping all the ethernet cables out of the walls and …
With new service coming to our area and our street, I had many questions and the BT staff was prompt to reply (by email) and address all of my concerns in perfect and clear detail. Very impressed and I’m not even a new customer quite yet!
Lovely service, lovely people! Just got off the phone for upgrading from 300mbps to 1 gig, and I must give a shoutout to Cormac. Dude was nice, informative, AND helpful! He gave me a great amount of info about the upgrade. Cormac even went …
I am extremely pleased with Burlington Telecom. I work online and work through video meetings meaning I need not only decent download speeds but also decent upload speeds most providers in the US have much faster download speeds than …
I just got off the phone with one of Burlington Telecom’s customer service reps, Chantel. She called to remind me that I had not yet filled out a renewal application for lifeline, and asked if I needed any questions answered. She …
We’ve been on Burlington Telecom since it first began – landline Internet and television. Today the whole system in our house went down because the back up battery on the landline failed after almost 20 years, and I was informed that they …
We had Tyler come over and do an internet install for us. He was extremely patient and informative. He gave us recommendations on how to set up the routers and what equipment we needed. Literally had our internet up and working in less than …
My workplace uses Burlington Telecom and we are very satisfied with the services we’ve received. On more than one occasion, Chantel has been the one to get us the help we need. She has dispatched technicians to us and explained how they would help, as well as helped us set up automated bill payment. Overall, BT is super reliable.
Very happy with our service. Techs on the phone were very helpful and quick to access. Extremely happy with the service technician, Raymond, who came to our home to get us connected to a faster internet. He was very professional, …