As a family business, Burns & McBride has been providing quality home service solutions to local families for generations. Since 1949, we have been meeting the home comfort needs of our community.
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
18 Boulden Cir Ste. 30, New Castle, DE 19720
Very professional. On time. Thoroughly checked heater. Love ❤️ burns and McBride
Lousy service, terribly disappointed.
We’ve been customers for decades and always bought our furnace and A/C units from Burns & Mc. Several units in fact, over the years. …
The service was done with diligence and professionalism. Concerns were addressed and no hard sales pitch for replacement of HVAC system due to an aging system that is functioning as well as expected. Tactful suggestions as to what parts of the current system that may need attentinon in the future made the visit a pleasant one.
Burns and McBride installed a new oil tank for me. Matt their technician was very professional, explained the services he was going to do and called to say he was on the way – Highly recommend
Ryan Mallee called and showed up at the beginning of the time window. He was professional, courteous, and did a good job.
He was very responsive and quickly diagnosed and fixed the problem
Your reps Oscar and Kyle were outstanding. They were very professional and communicative. This is why I’ve used B&M for over 20 years,
Shane was a polite, helpful and informative tech. He answered my extra questions and offered helpful opinions. I value that he was not rushed to move on to the next client. Thank you.
Tom, the refrigeration technician, performed the annual service with diligence and professionalism. He answered questions completely and provided good maintenance tips. Although we have an aging air conditioning unit, he did not make a hard …
Jack was great! Very professional…on time…friendly.
Calvin and Joe did a excellent job installing our new boiler they were knowledgeable efficient and had a great work ethic. Would highly recommend them to my family and friends.
We have been customers of Burns & McBride for 17 years. We have been pleased with their service through the years from the the customer service staff to the the sales folks and most importantly to the techs who have serviced our HVAC equipment.
Chris called and gave me advance notice of when he would arrive and he was on time. He explained what he was going to do. He wore a mask and shoe coverings, was polite, and thorough. Great service.
Craig called to said he was on his way. After arriving he had diagnosed the ac problem and fixed it. The temperature outside was 92 degrees and soon the house began cooling down. Thank you Burns and McBride for the fast and reliable service
Technicians quickly installed a new Carrier AC system to replace my leaking 16 year old Carrier AC system. I was surprised to hear that the old system had parts that could rust out and leak.
Kyle was prompt and polite, going straight to work without being short or rude. The furnace was cleaned and tested in good order, so we can trust that this winter we will be comfortable.
Operator Jesse Brown was amazing he was very transparent explaining his work step and step. He was very perfessional respectful and knowledgeable.
Jesse was there before me already working on the issue. What a nice guy. He explained everything he was doing in a way I could understand. Thanks
Horrible customer service! The techs,oil delivery persons and the woman who answer the phones on the weekends are good people with more care then the “persons” in the office that normally handle the day to day calls. The service contract …
Charged twice for an AC part that was under warranty. Also tried to fill up my oil tank in June when I had not used oil since April, I was home so I told the driver to stop what he was doing and send him away. Times are tough but you don’t need to fill up an oil tank until the fall when oil is used. See you in October!
Extremely fast response. Enjoyed meeting and talking with repairman Dave who did a very good job. Repair was done thoroughly and competently. Fair price as well.
Kyle did a great job. Very thorough and professional. Was happy to answer any of my questions and diagnosed an issue of extra humidity on our second floor. Can’t ask for better service. Thanks.
Chuck is a very knowledgeable employee of Burns and McBride. He quickly found the source of the leakage of the prion (sp.?) in the A/C unit, soldered it and ensured that the flow of cool air worked as it should. …
Tanner was very professional and went over all of his findings and recommended other upgrades that would make the system better.
Andrew was professional and a conscientious worker. When he finished the job I felt very confident about his work. Thank You very much.
Dominic went beyond the call of duty with us. He tolerated my constant questions and chatter while he worked. He helped explain future problems that may arise from an ancient oil tank. I’m well- informed for my next upgrade of my 100 year old house.
I used Burns & McBride because previous homeowner used them and they would be familiar with the HVAC system since I was not. Their technician, Anthony, was curteous and professional and took the time to explain the system in detail to me …
Sam Tarick was one of the best Home Comfort Technicians to service my A/C system to date. He was efficient, informative, and respectful of my home environment. The site around my A/C unit was left immaculate. Thank you, Sam!
Matt was very friendly and left me know what was wrong. He told me they would have to come back and fix it so this wouldn’t happen again. He fixed temporarily so I would have heat until they could get back out here. Would recommend …
Anthony arrived promptly and conducted himself professionally. He politely answered our questions and explained the services he was performing. All results were emailed for our records. We hope he will be the assigned service technician for the next visit!
The installers were amazing, they worked very hard and took care of everything professionally and without question. I wish all the services I needed were done by these guys, I’d hire them in a second. Thank you for a wonderful experience!
Our service tech. Matt diagnosed the problem quickly. He was a big help because we just moved in and are unfamiliar with certain features our system had. He explained everything thoroughly. Thanks for your patience and assistance.
The service technician, Richard Thompson, took the time to explain things about my oil furnace in a way that I could understand. He was very courteous about covering his feet each time he came back into my home. A1 service!
Today was my first encounter with Burns & McBride and I was very satisfied! MThe technician that arrived at my house was pleasant and very informative. The pricing is very reasonable and I was very pleased with that since it is a few days before Christmas. I would HIGHLY recommend Burns & McBride to anyone!!!
Burns & McBride technician, Anthony, was friendly and efficient. He telephoned prior to my appointment for A/C maintenance. I also received emails from the Company reminding me of my appointment the day before and also the morning of the appointment. Thank You!
Give this man a trophy! On time, fast completion both inside and out, very satisfied.
Great service, punctual and cost effective. They are a family business in a family oriented neighborhood. Easy to reach and very flexible to meet your demands. Burns and McBride stick to their contract and they don’t slap with additional …
Scott provided an excellent service for us. He was extremely professional, polite, helpful and efficient. We look forward to having him return to our house the next time we need work done.
Oscar Torres recently serviced my oil burner. I have always been very satisfied with all of your employees. But Oscar was the best. He went out of his way to explain things to me and answer all of my questions. He told me that he was a …
Technicians are professional. Service appointments are easily scheduled and on time. Have been dealing with this company for over 40 years.
David of Burns and McBride did a very thorough maintenance of our Air conditioning unit. We are very pleased with our Comfort care service of both Heater and AC. …
Matt is an exceptional technician. He was thorough doing his work and was patient to answer our questions. Can say that he is the best HVAC technician that has ever serviced our equipment.
Burns & McBride sent Graig out to determine why the Mitsubishi room addition heat pump was putting out very little cool air in June with the outside temperature around 90 degrees. Craig, a great guy, checked out the system unit and said it …
Burns & McBride has been our HVAC team for close to 20 years. From Bula who takes our service calls to the techs who have done work in our home, the entire team has been pleasant, accomadating and professional. We truly appreciate the …
Air conditioner broke down and was told there would be a dispatch of $98. It turned out that whether needed or not, a capacitor and restart kit was charge to me… at a total of what I was quoted $508 dollars. This seemed high, but I was …
I called the minute they opened and a repair man was at my house within an hour. Very professional and knowledgable. I have good faith in Burns & McBride. Thank you for your service!
Brian Coleman did a great job in servicing our A/C units. He called ahead to let me know that he was on the way, he arrived on time, he was very pleasant, and very efficient. He found a problem with one of the thermostats, called the …
Excellent experience. Quick response to my service request and my service technician Tom was simply outstanding. I don’t usually give reviews but he was so terrific I was compelled to do so. Highly recommend Burns & McBride and their employee Tom. Thank you.
Pretty disappointed with Burns & McBride. I had a new heat pump installed by them in October 2015. It never worked 100%(could never fully heat or cool the house) but I always chalked it up to having a heat pump in the Northeast. …
Very accommodating & friendly, but was told my warranty would cover parts & my balance would be $118.50 for service call. I Was then charged $222.18. Technician said the additional fee was for installing the part. That info should have been given at time of scheduling.
Representative (Louis) introduced himself, then asked good questions about the Heater’s performance during the last year. He performed the inspection professionally and did a great job! He was friendly and personable.
Chuck and Matt arrived right on time as promised. We really appreciated that not only did they install Aprilaire dehumidifier, but they took the time to explain how to operate and more importantly how to maintain the machine. I will highly recommend this company to others.
This is the 2nd time Chris and Matt have done work on my heating system. I call them the Dynamic Duo….🙂 Because they are good at what they do. I have full confidence in them and I am appreciative that they work for a reputable, …
Brian K and Dan did an excellent job installing a new HVAC system and a tankless water heater. They were neat, courteous, and knowledgeable throughout the two-day process. I would strongly recommend them.
Andrew was tired by the time he got here but he busted his rump to get the AC working I really do appreciate that very much. He needs a raise
Jim Myers, the Sales Consultant, is a true professional. Great detailed explanation of work to be done. Answered all questions completely. Not the lowest price out there but clearly the best value. The installers, Brian and Daniel, did an incredible job installing two heaters and AC units in one day.
Dominick and Dillan were great. Very knowledgeable and efficent. Answered all questions I had about the process. They installed a new gas furnace, AC unit and water heater. I am happy I chose Burns and McBride!
Heat went out over night. I was able to schedule same day repair from web site before they opened. Received a call to confirm appointment when they did. Technician arrived on time, identified the issue, and repaired quickly.
Dave , was very professional ,in addition to being respectful to us and our home.
His communication skills were excellent and appeared to be knowledgeable about …
Steve (our salesperson) and Brian (our installer) were so professional and competent! It really made the whole process quite pleasant! We know we made the right decision to work with your company, from the price to the scheduling to the installation, everything was head and shoulders above the competition.
Craig followed the rules of social distancing; wore gloves, shoe coverings, personal space. He took the time to answer all my questions, with patience and professionalism. Explained step-by-step what was being done, why, and his general …
The tech replaced a defective part. There was a strong oil smell and t.here was soot on the heater and floor.
The filter was not checked or changed. I did it this evening.
Outstanding and Friendly same day replacement of induction motor. It hadn’t totally failed yet, but as we are heading into heating season did it as a preventive measure when it periodically started making “funny” noises.
Dependable professional quality work at good prices
3RD UPDATE:
A sudden spurt of warm weather generated a call from Brian, and a visit from Dave on Saturday. Maintenance complete and all is well (the rest of 2020 …
Technicians were courteous and professional. Very personable.
The repairman, Chuck, is always quick and efficient. However, we have had problems with the heat/hot water unit system since B&M installed it under 5 years ago. Many calls for repair and leaks. Parts that take weeks to come in. I will be …
I just received great service from Rich Thompson a field service rep from Burns & McBride HVAC. Rich was prompt, called ahead, on time and professional. His outstanding service was much appreciated and recommendations were very straight …
I was at work. Had a friend meet the technician. Technician did not even have the courtesy to call me when he was done to tell me I was coming home to no heat in the beginning of January. The office said it was late when he left. It was …
Annual heater service completed today. The service man “Richard” called before the appointment to verify and asked to come by a little early. He was very pleasant and I enjoyed speaking with him. He did a great job.
The technician did a great job of explaining what I needed to know about the oil furnace system I now own, which I had never had before. I couldn’t figure out if it was just a thermostat issue or the furnace. He was on time, friendly and professional. Thank you
.Scheduled maintenance on my AC unit. Very professional service from Ryan, the service tech today.He took time to explain things about my system’s operation to me.
Matt and Dillon were very professional and courteous. Outstanding customer service. …
I Love Burns and Mcbride! Always professional and punctual and the technicians answer any and all questions and are super knowledgeable.
The service rep arrived on time, was courteous and got right to work. Let me know when he finished the check up and informed me about the status of my system. Very professional.
I called Burns and McBride for an emergency heating system problem after the company I had previously contracted for over 20 years would not respond in less than 3 days. Chris called me within an hour to schedule a same-day service call. …
Excellent service, always take pride in the homeowners property. We truly appreciate how quickly we receive a response to our concerns. We have had the opportunity for Matt to respond to installation,as well as maintenance, he is most professional and always considerate of our time.
Craig H. ….observations by a customer/homeowner who is also a contractor who deals with the public.
1) thoughtful analysis of a system HE NEVER SAW BEFORE. …
Shane was pleasant and professional. I would only suggest that in general, inform customers as to the vaccination status of technicians and mandate masks at all times in customer’s homes.
We contacted Burns & McBride at the recommendation of a well respected commercial boiler man. The whole experience was top notch. Matt was professional, courteous, competent and fully knowledgable about our system. His assesment of our …
Burns and McBride provides horrible service and are not honest They told me they changed a thermostat out at my rental property when they just changed the settings from on to auto for 98 dollars. I had two working air conditioners that …
Richard from Burns & McBride provided our annual maintenance check-up today. He arrived on time, evaluated our equipment and provided advice on maintenance of our heating and cooling system. Excellent and professional service!
Matt arrived earlier than arranged which was no problem. He was here for about an hour and came back to report all was well. We spoke about the orange light that appears on our generator. He advised to check inside if it is a orange …
Excellent job by Craig. He diagnosed the problem and implemented the solution at a reasonable price. The issue occurred when another company had serviced my air conditioner in the past. He showed me exactly what the problem was and how it …
Great service and great price. Will always use burns and McBride
Ryan did an excellent job. He evaluated my equipment and listened to my specific concerns about my home. He developed an effective plan to remediate the issues and prevent future problems.
Today was my first experience with Burns & McBride as previously I have used a gentleman who has his own business, but as he is getting older I wanted to make a switch. I could not have been more pleased with the attention to my heating …
Joe was great. A consummate professional. Got right to work. Discussion of my furnace and its future was helpful, however, pushing me toward a heat pump is not the direction I want to go. He is now the third technician to do so. …
We’ve had 3 visits from Burns and McBride recently and all 3 tanbsmoothlybfrombstart to finish. Beula was great in answering our calls and sending Drew, the technician out quickly to diagnose and fix the issues we have had with our tankless …
Technician Kyle did a wonderful install job on our new water heater. Install was neat and covid conscious. He also explained the new controls and features.
Well done
My only complaint at this time is that their drivers do not know how to drive. Twice one of their vans cut me off on a highway. One of those times he cut me off in a turnlane….I almost hit him because he decided to turn at the last …
Javier arrived exactly on time.. He was very neat and professional in appearance, wore a mask and was careful not to soil my house when coming in and out. He did a great job, made excellent recommendations. Burns and McBride always exceeds my expectations.
The repairman was on time, knew what he was doing, gave me advice on system and wore a mask even though I did not ask him too. I felt he didn’t rush but took his time to do the job right
Have been a long time customer. Have been satisfied with products & services over the years.
Serviceman was very knowledgeable about thermostat and furnace. He responded to my call within a short time. Given temperature was down to 60 degrees, valued his expertise. Will continue to use them for service – when need be. …
The technician who came out was very pleasant and thorough on his examination of my A/C system.
Kyle was very prompt, courteous and professional.
12/5/20– Drew was the same. …
Kyle called ahead to let me know he was on his way. He arrived on schedule. Kyle was very professional and friendly. He has been to my home before. Kyle performed a through A/C PM inspection. He reviewed the results with me so I understood …
Technician came on short notice, at night. Tanner was respectful and solved our problem quickly. We will be using this company for applicable services in the future. Five stars.
I have always thought of Burns and McBride as a well respected company and I was excited to have them put my central air system in my house. Boy was I ever sadly mistaken!!! The system layout and craftsmanship of my central air unit that I …
Very happy with the service I received for my yearly maintenance. Dave was very friendly and did an excellent job preparing my heater for the winter. Heater and very satisfied with the cleaning and Dave explained I had water in my system and how to get rid of it.
Give false diagnosis on heating system. As you can see in the photo the unit is in great condition. Just needed some annual maintenance not a new unit.
My appointment wasn’t until the next day but they had a tech in the area and called to see if I wanted to get my boiler looked at sooner. Chuck was truthful, very kind and clearly had plenty of experience with old crappy oil heaters. Not …
Technician Rich was fast, efficient, and professional in providing his service. He was also very good at answering all my questions about the current system, how it was performing, and how to make sure the system continues to work as it …
We were very happy with the work that Burns and McBride did in replacing our gas furnace and A/C. They were timely, courteous and very patient. My husband was very anxious because we have had bad experiences with contractors in the past. …
The crew showed up 50 minutes late. There were 3, I do not know the third persons name. All were very nice. They installed a missing part on our water heater, that had never been installed and had been ordered months ago. This new part also …
This was my first time needing a furnace tune up. John A. was exceptional. He was patient with my questions and very informative about the process. He took the time to show me dirty parts and explain the importance of routine maintenance as …
He was very friendly, did a great job, and took the time to explain how both the air conditioner and heater were working and offered advise to further add to the efficiency of both of them. He was clean and did not leave a mess. Overall, we were very happy with his service and would enjoy having him come again.
Burns and McBride have always provided exceptional service. We pay for their true comfort program. They service our heating and air conditioners and supply us with oil. It’s a great program and technicians are always prompt and professional
i just moved to Delaware signed up for their trash saw online a special
Oil Delivery Bundle
Get FREE Trash & Recycling service for one full year when you sign up for …
John was very efficient, personable and professional. He helped me understand some ways I could make my use of AC more efficient on the second floor, and he explained all his findings about my equipment in an easily understandable manner …
Our HVAC installation was done quickly and easily. Jim Myers was the sales consultant, he was helpful and informative and answered all my questions. Brian K installed the unit and all the work was done well. They were neat and tidy. Would recommend them to others.
I had Chris come out today to perform maintenance on my AC unit. Chris called me to let me know he was on the way, letting me know where he was coming from and how long it should take him. He arrived promptly. Chris was courteous and …
Dave was a great technician, friendly and professional. He did a great job on the maintenance for our air conditioning systems. He also gave us a prioritized list of items that will eventually need to be replaced or added and items that can make our air quality better. I felt very confident in his evaluation and work.
This was a followup service call from the seasonal A/C tuneup done about a month ago. At that time it was thought that we had a leak in the coolant line, however it was discovered by the technicians today that there was no leak and the …
We asked for help with a low performing AC unit and Dave impressed us with his professional assessment of our situation. He walked us through possible solutions to our problem and ensured that we understood our options. We look forward to working with Burns & McBride in the near future.
Mark, the service tech, was very pleasant and knowledgeable. This was my annual service call. Had some questions relative to the system being a little noisy. He knew right where to look and fixed immediately. My new high efficiency boiler works great. I would highly recommend Burns and McBride if you are contemplating a new system.
John Anderson came to my house a few weeks back and completed our heating maintenance. Despite my boiler being over 30yrs old John did not pressure us to replace it and was very thorough. In fact he took time to educate my husband about the …
I have been very happy with Burns and McBride. Chris Kelch is an excellent technician very thorough and highly professional.
Excellent service. Jesse is an A+ employee. He was polite, answered my questions, was informative about the state of the HVAC systems and worked quickly and efficiently. I was impressed by his level of customer service.
Scott, our technician, is very thorough and takes his time to maintain our furnace and AC unit. He will take the time to discuss with us any concerns or repairs. I appreciate his cleanliness during and after the service, as well as the …
Awesome job. From start to finish. The new system is fantastic, installation shows that Dominick takes pride in his craftsmanship. I would recommend Burns and McBride without hesitation.
I’m extremely happy with recent replacement of a Carrier AC unit. I called several companies for estimates after the failure of my 9 year old compressor, & while they all were in same ballpark, Burns & McBride stood out with the warranty …
When my old company dropped oil maintenance they gave our account to Burns and McBride. At first I was excited, they said they offer a discount to customers who enroll in auto fill oil, they don’t, discount oil is .30 cheaper, and they drew …
Javier was very helpful, kind, did an excellent job. Shared his opinion on my water heater tank with me too, besides the service to the heater ( furnace). I appreciate the service he did.
The technician, Kevin Mason, called ahead and arrived on time. He was thorough, respectful of our home, and did an excellent job.
Oscar and his partner arrived on time (8 am) and got started right away on installation of a new heat pump. No issues with removal of old and installing new. Finished up around 1. Cleaned up the work area nicely.
Excellent service!
On time
Efficient and knowledgable worker
Explained what he did, replaced, tested and serviced
The technician that came out to service my heater was awesome. He was very knowledgeable on the system, and was very open to answering questions as they arose. I highly recommend the service and technicians that are used by Burns and McBride.
The service man was on time called ahead. He was very polite and even more knowledgeable than most anyone. I have never owned an oil furnace and he explained everything and showed me potential problems and what I could do to prepare for …
It was a quick service call. We r very pleased with our split system that you installed. This will be our 3rd season with it.
The two technicians appeared to do a good job. They drilled probe holes in my ducts which had never been done before in 32 years. I am not sure if they were doing a more comprehensive check or if drilling was unnecessary. I had an …
Burns & McBride did a stellar job removing a 20+ year old oil furnace and replacing with a new oil furnace to provide emergency heat for the new heat pump system! Would highly recommend them for your HVAC needs! They also installed a heatpump water heater that is so efficient it doesn’t even register on the EPA scale on the unit.
Jesse was wonderful! Thanks to the entire Burns and McBride team. Exceptional professionalism!👏 …
I live in my grandparents old house. They used Burns and McBride way back when. My family continued to use Burns and McBride through the years as did I when I moved back in the house. They are always professional and most of the …
Dave was great . Treating our home like a professional.
Jesse arrived on time and did a very professional job of thoroughly cleaning our 3 Mitsubishi wall-mounted AC units. He was very courteous and answered all of our questions.
Burns & McBride has been a great for me. They installed my new HVAC system about 7 years ago and provide the annual maintenance. All of the repair techs have been friendly and their customer service is very responsive. Thanks Ryan for today’s AC maintenance!
Calvin and Joe did a fantastic job! They arrived on time and wasted no time getting the job done. I had a new natural HVAC system installed and replaced an older oil fired system. Everything went according to the plan and they cleaned up …
Only ones who can work on my boiler system. Do a good job.
Company sent email to remind us of maintenance appointment. Technician called ahead of time. Technician showed up on time. Tech explained what he did to service HVAC system and explained simple maintenance I could perform.
Replaced defective thermostat that was installed last week.
All’s well now.
I first was met by Steve, for a estimate of a new AC and heater install, he arrived on time and evaluated my existing set up and gave me some choices for the new system, he was very professional, informative, answered all my questions, and …
Chris Kelch arrived very quickly (same day and a holiday) to diagnose our hot water heater issue. Unfortunately it was dead. …
Kennedy provided the annual A/C system maintenance today. He was very thorough and spent one hour checking the system. He answered my questions and recommended changing the humidifier filter in the fall. He is a very valuable employee for Burns & McBride.
Dave did a fantastic job. He explained everything clearly and completed the repair in a timely manner. Dave gets a 5 star rating.
They installed a new indirect water heater in my home. Team was great, Oscar was very friendly and professional. Burns & McBride is not the low cost provider and their quotes will reflect that, but the quality and dependability is high.
Every time I’ve had to call them they have been quicker than I could hope for. All the techs are awesome. Kyle was here yesterday helping me clean some debris out of my condensate drain in my attic after some messy roofers, um, made a …
Burns and McBride always does a great job, arrives on time, explains what they did. I always get a live person when I call. They are excellent
You can have every confidence to call this company when you need the services they provide. We had a new heating system installed a few days ago. Every person with whom we had contact, from sales, to installation, and their business …
Quick response on a Sunday. Chris came out and was very professional and efficient.
John A was prompt, professional, friendly and informative!! And of course fixed my AC quickly which is much appreciated. Will continue to use Burns and McBride for my heating / cooling needs as I have for many years! …
We have been using Burns and McBride for all our HVAC needs for the last 10 years. They are always responsive, thorough, responsive, professional, and stand behind their equipment. Yesterday they installed a ductless, split unit for …
Great company and very knowledgeable employees. I will definitely use this company again.
They are a great company and reliable but after servicing my house for 30 years I had to discontinue service because their home heating oil became more expensive than the other oil companys in my area. The same for the service to my …
These three men were a delight to have working on our home heating system. They were respectful and acted in a professional and cordial manner. They were particularly cautious when walking up and down the stairs, as tubing from a …
Shane pwas very professional, courteous, knowledgeable and explained what he was doing and how it affects the system. My issues were addressed and resolved. Thank you.
Our AC condenser was shifted off of it’s platform by a tornado that came through recently. Contacted Burns and McBride about coming out to give me an estimate that I could provide my insurance company. The phone rep was very pleasant and …
Oscar and the whole team were outstanding. Oscar called before arrival and they arrived early, which we loved. The whole team was very courteous and professional. How refreshing in this day and age. Obviously Oscar and his team are very …
Every year under contract we use Burns & McBride to maintain our HVAC system and provide our heating oil. They aren’t the least expensive option out there – but they are one of the most reliable vendors in our area. If price isn’t your …
Couldn’t recommend more. Always had great experiences with all the technicians and the quality of work.
Jacob came to our home on short notice. Was professional, courteous and very knowledgeable. Jacob corrected our simple issue and was informative. Very customer service focused wnd respectful of our home and time. Excellent representative of this company. A real pleasure to have as a qualified expert.
I was lucky enough to have one of there lead men named Dominick. He had knowledge beyond his years. I am retired but I worked in construction all my life and he and his men’s work was impeccable. I asked him all the questions I could think of and he seemed happy to answer them all.
Excellent job!
Annual inspections of heating and a/c done by Shane McHale. All went well! Shane was wonderful to work with…on-time, respectful and hard working. Thanks again for another good annual visit with Burns & McBride!
Great service, both professional and friendly. They were able to come out on a cold Saturday morning and get our heat back up and running. Pricing was fair and up front. Our tech was courteous and professional. I would highly recommend
Javier Almodovar the technician was very professional and so helpful with my questions and concerns to fix the furnace. Thank you for coming out on a Sunday to put oil in the tank and take care of getting my old furnace working – can’t wait for you to install the new natural gas furnace on Tuesday and Wednesday!
I called Burns and McBride at the recommendation of a neighbor, late night text message and first AM call. . My first appointment was an AC repair. Dave was on time, friendly and thorough. I found him honest and trustworthy and I have …
Great customer service, installation was on schedule, and went better than expected. They really hid the unit and lines well from sight, cleaned everything better than they found it. Very helpful, courteous, and easy to work with.
Update: Had a small, non-Heater/AC issue but related to airflow with my new system that BM installed a few weeks back. Jesse came out and made a quick adjustment that really helped the issue I was having. Highly professional (as all BM …
The entire experience replacing our heater, air conditioner and water heater was extremely pleasant. Jim did a great job going over all the options for replacing our systems and explaining the differences to help us decide on the best …
Ryan and Tim were punctual, friendly and were able to take care of our heater maintenance, as well as replacing a filter for a new system they installed in the fall. …
Tech did excellent job explaining what was done and gave me recommendations. Answered all of my questions. Felt comfortable with his answers.
Jesse was pleasant, professional and explained all the work he did.
Recently moved to my new home.
Burns and McBride is my go to for all my HVAC needs.
Andrew serviced my units today in preparation for the coming cooling season. …
Arrived in a timely manor. Very professional and explained everything that was completed today. Highly recommend.
Very knowledgeable and professional technician. Explained what needed to be done and got it done in a timely manner. Great service from beginning to end.
Honesty is the keystone building a long term business relationship. The tech reset the heater and it worked, and was honest that there was no repairs needed. Wonderful to find a person in a type of business who has so much temptation.
Technician arrived on time and worked hard to address all concerns. Very happy with service.
Had a new water heater installed, the installation and service was great. Jesse who did the installation was professional and personable. Easy to talk to and answered all my questions. Great job!
Ryan was very professional. He was very neatly dressed and represented your company well. He was courteous and friendly and knowledgeable of the service he was performing and questions we had about other aspects of the heater. We were very pleased with his service.
Our heater went down overnight. I called in the morning and someone came out same day. They did a great job getting it back online and doing a PM. The bill was better than I expected. Very pleased with the service.
I am very happy with my service. The technician was very knowledgeable about my system. Drew helped me figure out why my heating system would not turn off… and figured the issues that was stopping system from running smoothly. He also saved me about $2000 of unnecessary repairs.
My tech was very professional, knowledgeable, and neat. I had four other techs out here to “fix” my heater but the problem kept returning. Andy Reid diagnosed the problem and it is now running as it should. The problem was actually low gas …
From sales (Mack) to service, Burns & McBride were excellent and professional every step of the way. A big thanks to Dominic and Jack! Both good natured guys that got the job done.
Our technician Ryan S. was very knowledgeable and shared information regarding our heat pump and oil maintenance. He did a great job and explained everything to us. He talked about the upcoming summer and the importance of maintenance on our air conditioning unit. Thank you!
The service was good and the technician professional. The only thing I didn’t like is that I was charged upfront in full at the time I made the appointment which was almost 2 months before the work was done. I understand charging a small …
From the start they were kind quick to respond and extremely helpful. Would definitely recommend 👏 …
Quickly identified the issue and was able to get heat going again. Very grateful they came out on Christmas Eve Eve.
My tech listened and investigated the unit. Made a diagnosis and gave us a quote within 30 minutes of his arrival
Burns&McBride is a very respectable company. Their employees are knowledgeable, skilled, and very professional. They present straightforward information so the consumer can make an informed decision. Kenny came out today for annual heater …
Nicest guy ever. Called me 20 minutes prior to arrival. And was here on time, and fixed it same day. Very very happy with this company.
Very good service. Arrived on time, kept me aware of service as it progresses. Very pleased with service provided and will continue to use Burns & McBride for all A/C and heating service at my home.
Jesse was professional, on time and fixed our issue economically. He explained that a certain part was probably the problem and when he took the cover off, the part he suspected was damaged. He fixed it quickly and the total cost was very reasonable.
Annual oil furnace and tank cleaning and check up was very through, and done very professionally .
Kenny was on time, professional and very knowledgeable. He was great and I appreciate him keeping our 11yo system going. Thank you!
Andrew was professional and worked in a timely fashion and helped to get the repair done at the lowest cost.
Ryan was very honest and helpful determining the problem with my very old heating system and gave me options to resolve the issue.
The Burns & McBride team did an outstanding job with our AC install. Folks were very knowledgeable, careful as they performed work and very thorough. I vetted several companies and received apples to apples quotes from each. Burns & McBride was best by far. I can recommend them highly.
First time using Burns and McBride. So pleased with Chris K and his partner Jack, they were awesome! Answered all my questions I had and I had a lot! Polite and informative from beginning to end! Your lucky to have them!!!
After being given misinformation from the customer service rep, the owner Terry called me , apologized and took care of everything setting up my service appointment. He took an unfortunate situation and made it a pleasurable and responsive …
I was very pleased with Drew when he came out to my house so fast when we had no hot water! He was very professional in explaining what the problem was and showing me as he explained. He then referred me to the sales department because it …
Jesse from Burns and McBride was very professional and courteous. He immediately diagnosed the problem, it took longer than I expected to get the part I needed but that was the manufacturer’s fault since part was covered under warranty. …
Reliable & professional. Easy to deal with. This was my first experience with this firm. I plan to be a repeat client.
He arrived on time. He was friendly, professional, and got right to work. He performed quick service on my hot water heater, solved my unusual problem, and left my home as clean as he found it.
Mr. Reid inspected and quickly found the problem and repaired the system. He helped me to operate the system. Job well done!
The tech, Andrew, was very professional. He took the time to explain what the problem was. He was very neat and courteous.
Chris did an excellent job . He made sure that I understood the importance of yearly cleanings and how it affects the performance of your sytems.
Seasonal HVAC checkup/service. Service provider called to give us an eta and was right on time. Did a complete job with no issues with system and was on his way.
This will be the second service maintenance I had done on my AC unit by burns and McBride. The service tech was on time and sent a text before arriving. After the service was done the technician went over what was done to the unit and was there any questions or concerns I may of had. Very pleased with the service.
Oscar and Casey addressed every concern and question I had and finished the install in less than a day which was amazing. They were on time and prepped the install areas before and cleaned up after. The job was done with quality and looks …
Dave was the technician who came to help us figure out why we didn’t have heat. He quickly determined the problem — we ran out of oil — and did a complete system check, to make sure nothing else was wrong. Thankfully he carries 10 …
Charged for an estimate and no credit towards the work. The service technician was even surprised and had to double check with the office to make sure. Definitely won’t be using them for any service in the future.
Kevon was courteous, respectful and quite knowledgeable. We were both impressed and very happy with Kevon’s aptitude and and personality. He definitely an asset to the Burn’s & McBride staff!!!
This is the second time Burns & McBride has installed a heating and air conditioning system for me. The first was at my former residence. They did such a great job I called them back for my new residence.
We have been a customer of Burns & McBride for 37 years. They have always served us well. We also had them install a new furnace and hot water heater. They are a reputable company. We can always depend on them for food service.
The crew of Dominic, Keith and Drew did a great job with an installation that was a bit tricky.
They took time to see that the indoor unit, with a side connection, was draining …
Mr. Keny was amazing, very informative. He explained what he was going to be doing very professional. He showed me to check my filters when to change them and where to buy them at a reasonable price. BURNS & MCBRIDE you have a keeper. Thank you so much Keny you did great work!
I contacted Burns & McBride to provide some quotes for a new HVAC unit. They came out and provided me with three options after a thorough evaluation of my home and needs. Their sales team was NO PRESSURE. I appreciated their honest …
Knowledgeable and friendly technicians Jake and Jack. Jake gave info on how to improve my heating and air conditioning system 👍 …
Drew was great. He took the time to educate my wife and I on the AC Vent returns and air flow in home to get our Bedroom cooler. We have had the AC unit for 10+ years and the “circulation” mode/setting has not been used as we did not know …
The men were extremely prompt,friendly and knowledgeable. They replaced my heating and ac systems in record time. They were very cautious with my property and before they left, they made sure everything was spotless. They also went over how …
I can’t say enough about how happy I am with my new HVAC system and water heater. Dominick and his crew did a fantastic job on the installation and walked me through everything they did at the end. Highly recommend. Additionally from the …
These guys are great. On time, professional, and very knowledgeable. Would highly recommend Burns and McBride. Office staff is pretty good too.
They responded to my emergency call on a Sunday. Ryan was professional and answered all my question. Great experience! Unfortunately the AC unit was beyond repair. Representative came on Monday and reviewed numerous options with price …
Chris was on time. He listened and responded to my questions and concerns. Updated some necessary settings. Left area clean and neat.
I am very pleased with the quality of service I received. The men were polite and came prepared with all the needed tools to do the job.Prior to the men coming out a supervisor came and assessed what would be needed. He took pictures and …
Burns & McBride showed upbon time, performed quality service and, MOST IMPORTANTLY, did NOT try to up-sell me a service I didn’t need! …
Update: I purchased the annual maintenance plan for my AC/HVAC. They visited and made sure everything is working properly. …
He got our heater working and went to the gas station to get us diesel fuel which will keep us going until they can deliver oil on Monday! He went above and beyond! Thank you!!
Oscar and the crew arrived on time and treated my home with care. He took the time to explain everything and completed the job faster than expected.
The technician from Burns and McBride was very professional and arrived at my house within 30 minutes of my phone call for maintenance. Mr Gorman was very knowledgeable and was able to get my heater up and running.
I have always been impressed by the people from Burns and McBride. Jack was no exception He was very personable, efficient. and knowledgeable, answering all my questions without hesitation.
Burns & McBride’s service has been absolutely stellar, rescuing me from a disastrous Mitsubishi mini-split installation by another contractor that left me without heat just as temperatures turn frigid. Everyone involved, from the top down, …
Right on time and called 20 minutes beforehand. We had Ryan as our service gentlemen last year. He is very knowledgeable and trustworthy and very professional. Very pleased!
Kevon Mason performed a standard maintenance check & serviced my oil furnace. He is skilled and efficient. I am very impressed by this company & the quality of their techs.
My heater kicked off yesterday and I called for service ( I have a yearly contract) Ryan Mallee came out and troubleshooted my problem and also inspected the entire system. He was courteous, professional and a pleasure to deal with. They …
We used Burns & McBride to service our boiler system and we found them to be very knowledge, professional and courteous. We highly recommend them as they have the problem solving skills you want when hiring a service professional.
Chris was on time and very knowledgeable about our complex system. He solved the problem quickly and went above and beyond by cleaning our pump reservoir. He probably headed off a future flood. He cleaned up the area and we very polite and professional.
Every thing went fine. The repair guy came on time. The heater was new so no repairs were needed. He made a suggestion on how we might be able to improve heat distribution which I intend to look into.
Excellent experience with Burns & McBride. New gas furnace was installed. Everyone involved in the installation was professional, very knowledgeable & hardworking. Definitely experts! Would highly recommend!
Our technician Chris did a great job servicing our heating system. He was very thorough and was detailed in his explanation of the service and how our equipment was performing. We have used Burns and McBride for over 25 years and we look forward to them returning to service our AC unit.
The entire team, from sales to installation, was great to work with. The two Jeffs, Shawn and Oscar and a tactical reinforcement group sent in to speed things along (all amazingly skilled and attentive) came up with great creative ideas to …
Oscar and Shawn (hope I’m spelling that correctly my man), were top notch. Showed up, explained a few things and got moving on the job. They took pride in their work and put in a very long day. They annswered all my questions and when the …
It was sub 35 degree weather and our heating unit stopped working! The temperature in the house had fallen to 52 degrees; 2 days before Thanksgiving! We were referred to Burns and McBride and within the half hour, help was on the way! …
Drew came to “fix” my thermostat. I put fix in quotes because all I needed was new batteries 🤦♀️. But Drew was kind & professional and didn’t make me feel dumb for not knowing my thermostat even had batteries. While he was here he took a …
We never leave reviews, but Burns and McBride deserves 5+ stars!!
We have been using Burns and McBride for over 10 years. They provide excellent …
We had our heater go out and our thermostat go blank. I called the 24 hour line and was able to get someone out to our house in about 90 minutes. Shane was excellent, he called before he came to already start diagnosing the problem. When he …
The crew was very professional and went about their work quickly and as quietly as the could. When they were done, they cleaned the area and then went over the new system. Burns & McBride is extremely responsive and are a pleasure to work with. I highly recommend the company to anyone that needs HVAC installation and or service.
I called Burns and McBride for emergency service on a Sunday morning when my oil heater tripped off and would not reset. They responded immediately after I called the after hours number and a service technician, Chris, was dispatched. …
In the past 6 years of use we have never been disappointed. From the in-house staff to the service techs, our expectations have been beyond exceeded. Always courteous, professional, personable, caring and knowledgeable. Kevin Mason was …