The infrastructure is awesome! Love the fast internet speed! VoIP works pretty good. The support staff is the weak link here. The right hand truly does not know what the left hand is doing…
We moved to an area that Westar did not service. Thought nothing of it. Come to find out that Butler Rural Electric is by far the raggedyest electric company I have ever experienced. Come home ridiculously to blinking clocks where I guess …
Their customer service where Velocity internet is concerned has been abysmal. They took $25 from everyone in an entire addition for an evaluation fee, but guaranteed service when that “zone” came online. …
I could go on for days why you shouldn’t use velocity. I recommend using your cell phone data for home wifi. Trust me. You don’t want a contract with these guys. I promise
Automated system makes it impossible to actual get annemployee when you call, and has a habit of sending “disconnect notices” that somehow arrive the day after it states you’re going to be disconnected. Blatant disregard for customers and laws.
Just want to say thank you to the crew at velocity Internet they came out in this heat and got our internet working better than ever, it was out of alignment and they worked out there in the heat for well over an hour. Now the kids aren’t …
We have been with them for 16 years without any problems. We don’t have their internet because the line into the house would be right over the water line. But we have had no issues.
#TrashElectric
Good service
Excellent service!
Excellent customer service
Installation for the internet is a nightmare!
We have been serviced by Butler Rural Electric and have always been satisfied.
Electrician takes his own sweet time fixing his mistakes. Doesn’t let you know price and makes own decisions on job.
Called up to inquire about Velocity Internet Service and got connected to tech support which was located in North Carolina, not very inspiring.
The infrastructure is awesome! Love the fast internet speed! VoIP works pretty good. The support staff is the weak link here. The right hand truly does not know what the left hand is doing…
We moved to an area that Westar did not service. Thought nothing of it. Come to find out that Butler Rural Electric is by far the raggedyest electric company I have ever experienced. Come home ridiculously to blinking clocks where I guess …
Their customer service where Velocity internet is concerned has been abysmal. They took $25 from everyone in an entire addition for an evaluation fee, but guaranteed service when that “zone” came online. …
I could go on for days why you shouldn’t use velocity. I recommend using your cell phone data for home wifi. Trust me. You don’t want a contract with these guys. I promise
The turn the stuff off when do cold out side and don’t care about the that people see at all
Automated system makes it impossible to actual get annemployee when you call, and has a habit of sending “disconnect notices” that somehow arrive the day after it states you’re going to be disconnected. Blatant disregard for customers and laws.
Just want to say thank you to the crew at velocity Internet they came out in this heat and got our internet working better than ever, it was out of alignment and they worked out there in the heat for well over an hour. Now the kids aren’t …
We have been with them for 16 years without any problems. We don’t have their internet because the line into the house would be right over the water line. But we have had no issues.