Byram Healthcare is a national leader in disposable medical supplies delivered directly to patient’s homes while conveniently billing insurance plans. See more
Read More| Friday | 8:30AM to 7PM |
| Saturday | 9AM to 1PM |
| Sunday | Closed |
| Monday | 8:30AM to 7PM |
| Tuesday | 8:30AM to 7PM |
| Wednesday | 8:30AM to 7PM |
| Thursday | 8:30AM to 7PM |
120 Bloomingdale Rd Ste 301, White Plains, NY 10605
The worst I’ve dealt with! Please if you have a choice go somewhere else. I was billed multiple times for needles that are fully covered by my insurance. The problem is the medical department explained my diabetic supplies are only …
Thirdy was very helpful – thank you!!
Representative was incredibly knowledgeable and helpful.
I can not describe how difficult these guys are to deal with. If your medical supplies are critical to your health, then Bryam is a clear and present danger to your health. Don’t smoke, don’t do a lot of things bad for your health and DON’T …
Wow I can’t believe how rude the customer reps are. I thought this place would be better than edgepark but I guess not. It must be tough being a customer rep and having to answer questions. The customer reps are acting like I am inconveniencing them. Byram constantly screws up the orders.
they claim to be experts with insulin pumps- they are not, the rep refused to transfer me to a supervisor, kept putting me on hold and could not understand what i was having trouble with, she was unfamiliar with my pump needs and why the …
I’m pretty sure this company operates fraudulently. If you can avoid interacting with them, you should.
Byram has made many mistakes with respect to delivering my diabetic sensors. Customer service that answers the phone seem to care
Managers like Siri and Brandon are apathetic. When I asked Brandin what your …
We have to use several different companies due to my son’s health conditions and most aren’t great but this place is the absolute WORST. No one seems to know what is going on and every person you speak with tells you something different.
It was very very easy to choose my pump and provide my information. They contacted my dr directly so there was nothing extra I had to do. My pump arrived within 1 week!
Reserved breast bump on Feb13 and received confirmation number. No body had the time to contact me and letting me know they don’t deliver to NJ and for that reason my order was cancelled. Had to reach them 3 times ! Waited for more then 2 weeks !
Just got my supplies when expected. Thanks
PLEASE DO NOT CAUSE YOURSELF GRIEF OR BE A VICTIM OF THIS JOKE OF A COMPANY. Deeply disgusted by this company. I have been trying for 2 months to try and resolve a $120 bill they placed me in collections for a product I never received from …
I am a home visit physician trying to get the paperwork to order incontinence supplies. I called Byram on 11/7 and requested that the fax me the form, none received. I called on 11/9 and was initially given and incomprehensible explanation. …
This mail delivery might be the worst one out there. 2 months waiting for diabetic supplies when I’m on a recurring delivery. If I didn’t have backup supplies- I would have been hospitalized by now. This happens every 3 months! AVOID IF POSSIBLE.
If you want your supplies on time every month, don’t use this company!! I have problems every month with my catheters, and other things in my order, they don’t send them on time, they don’t send the right amount, and if there is a problem, …
THIS COMPANY IS HORRIBLE! I TRIED TO SET UP A PAYMENT PLAN FOR MY PUMP SUPPLIES, WHICH IVE ALWAYS DONE , AND THEY TELL ME I HAVE TO PAY 50% IN ORDER TO DO THAT! I CALL BACK AND TALK TO SOMEONE ESLE AND TGHEY TELL ME 30%! WAHT KIND OF …
Absolutely infuriating. I have tried to reordered supplies both online and over the phone, but the supplies do not come. I have then tried to call 4 times, only to hold for over a half an hour each time but no one ever picks up . How are …
I would give 0 stars if that was an option I just sat on hold for 40 minutes. The lady asked the phone rudely like I was an inconvenience to her. Then she was like I don’t know where that paperwork is but if you could call back tomorrow I …
Long wait time on the phone and customer reps unhelpful and unable to solve the problem.
WORST CUSTOMER SERVICE. I have spent over a year fighting for a refund from this company. I purchased a breast pump and paid out of pocket. my insurance also paid them. They have yet to refund me.
Ordered pump, arrived earlier than expected, very prompt service. I ordered spectra douple electric pump- its great, great suction, i grt more milk expressed during massage mode. There were no manual or intructions in the box but i was able to find them on Y-tube, hoe to use, clean etc.
I have been waiting for an overnight shipment for 4 days now. The service team is nice and it’s not their fault, but there is something broken in their system. I get a different answer everytime I call. Very frustrating to say the least.
It’s funny how they have NO PROBLEM charging me over $900 for supplies and then hold them hostage for a $195 payment THAT I ALREADY PAID before ordering those supplies.
Who else is ready to file a class action lawsuit against Byram for the lack of abilities in the providing life necessary supplies to diabetics. It’s definitely time.
Half of the sensors have failed when first applied.
Byram Healthcare is a FRAUDULENT ORGANIZATION.
I approached Byram Healthcare to get a Touchless Diabetic Meter. After two …
Kai from Byram has been extremely helpful. Thank you
Terrible customer service. It took five hours between two days until I finally called the financial dept. for someone to answer the phone,. Neither, do they call back even though you leave a number. It is so disrespectful to people who have …
Live chat so slow and the representative disappear, then the chat is disconnected
Worse customer service EVER. Could care less about you, your family or your issues. Their billing agents are clueless as to how insurance companies differ in policies, the one I spoke today said she “NEVER heard of an insurance company …
I was very satisfied with my purchase. I appreciate that I receive the product I ordered. I have heard from several family members and friends that used other suppliers that they were sent a “replacement” for their order as the pump they …
I received my pump in a timely manner, the pump worked fine, however it would have been nice to supply a case that helped make transportation of pump and supplies easier, as a working mom and always on the go I have to take my pump …
Bryan customer service was excellent in helping me figure out what breast pumps were available to me and which was my best fit, ordering online was quick and easy to do! Thank you Byram I love my pump! I will be sure to refer you to friends and family for their medical needs!
I had trouble with the website but called and it was quick and easy. Thank you ~
Very disappointed with this company. When we first started out, we’d receive supplies on time. Now, when I call I’m told my son’s formula will arrive on time only to have to follow up multiple times after and be told that there’s “shipping …
Stay away service is the absolute worst. Can’t trust them I placed an order on the first of the month but their website says I placed it on the 11th still has not shipped. Now I’m in danger of running out of supplies.
Thank you Kai for helping me have the best experience!
I have never had worst experience with a healthcare provider.
They keep sending me a product I do not want, charging me 10x more than CVS, and …
Little bit of a long wait to get a response, but appreciate the thorough answer.
Untill a few weeks ago I would rate them 5 star, the last few weeks I have been out of supplies and they keep on blaming it on paperwork from my doctor, which my doctor says ,if only they fax their requests he will take care of it right …
About three weeks ago I ordered a box of catheters. A couple of days later I looked to see how the order was going. I then talked to a customer representative and told him I was low on catheters and asked if he could please check on the …
I had a great and easy experience ordering my breast pump. Since my baby was born already, the representative I spoke to, rushed my order so it’ll come faster. I’m glad I chose them.
Easy steps, and the patient service representative Yas is sweet and patient.
My baby arrived two weeks earlier and I haven’t got my breastpump yet. I called Bryan Healthcare and asked to send it to me as soon as possible. I got it after 3 days while earliest delivery time was 1 week. Thank you for your quick service!
Do not use Byram Healthcare. I had Byram Healthcare handle my Diabetic pump supplies and 98% of my orders had issues. The most common issue is failing to ensure that your supplies arrive on time. My pump supplies are needed in order to …
This is the worst experience I have had with any company calling itself “healthcare” . For 2 1/2 weeks I have been trying to reorder my mom G6 sensor . All along I have been advising them her sensor expires 3/4/20 in the morning. …
Absolutely terrible. A new customer, was told my cgm would take up to an additional 30 days after my insurance already told them prior authorization is not required. Was told its their company policy to submit for predetermination now to …
I have so many mixed emotions about Byram Healthcare. I got a call today saying they could not fill my Monthly Order because Medicare still had me with “aetna” and would not cover the Order. I went nuts! Silver Script just called me a few …
As an ostomate, we rely on pouches first and foremost. Everything else I order comes within a couple of days but is completely useless without bags! So tired of backorders and partial ships. It’s been a stressful 5 months at best, and …
Constantly mess up orders and make getting the issue resolved insanely difficult.
Worst company ever to deal with. You write a bad review just so they will reach out and try and fix the problem but there ideas are to ask the doctor for a different amount and it’s the insurance companies problem it’s not there’s they want …
So helpful & took the time to answer every question I had.
If I could give less than 1 star, I would do that…negative stars seem appropriate. In the last week, I have been on hold waiting to talk with someone for a grand total of 92 minutes…and have still never had the question about supplies …
Kai was very helpful in getting me the information needed.
I don’t understand the problems with Byram. I had horrible interactions with Edgepark. They are the worst beyond worst. Words cannot express my feelings towards Edgepark. Constant arguing with Edgepark about my insurance pre-approval for my …
Ordering my breast pump was so easy! All the steps were laid out and I completed it all online. My insurance covers two pumps each year, and since my first order went so well, I ordered my second pump here, too! I now have the Ameda Purely Yours and the Spectra. Thanks so much!
I experienced an absolutely fine transaction. I called my health insurance to verify that I was eligible to receive a free breast pump and Byram was one of the choices of providers. I followed the directions (which included obtaining a …
Byram Healthcare is probably one of the worst suppliers that you could ever find. My doctor keeps sending them faxes and they say they are not receiving them and now they say that my insurance is not valid?! I have had the exact same …
They are a constant hassle. They overcomplicate everything and one department doesn’t have a clue what the other is doing yet nothing can be processed without all departments working together. It is an awful pain.
They have a good Costumer service , unfortunately yo many times the sensor doesn’t work good , is no my first time , they change it , but one month ago in Russia the second one don’t work , The plastic holder of the transmitter is stick in …
Very helpful and made it easy to check my order.
Their service is horrible. I refuse to do business with this company.
I ordered a breast pump through my insurance with Byram Healthcare. I ended up going into labor 4 weeks early. They overnighted my pump so it was waiting for me when I left the hospital. Thanks to them, I’ve been able to supply milk for my baby in the NICU and had no wait. I couldn’t be happier with my service. Thank you!
Chell was extremely helpful and was wonderful to work with. Thank you!
Sent me $525 of supplies I DID NOT ASK FOR! Yet I went to return and said it’s beyond the 15day period. I received the bill one day before I packed it up and sent it back. Same package just arrived 2 weeks later with a new label same box I sent ALL supplies in….. They are now going to meet me in person when I go drop it off!!!!!!
Great service! Fast and easy! Kyle was awesome!
I don’t write reviews and this one is a must. I can relate to most of the negative comments on here. Dealing with this company has been a total nightmare. Between my doctor’s office and myself we were frustrated for a couple of months …
Customer service is the worst ever, They barely speak English and very hard to understand, Calls are sent to some 3 world country, Totally frustrating !!!
Fast, best, and easiest healthcare call system. Connected me to an associate right away, and Debbie and Brett were so friendly!! It’s such a nice change and I need to give credit when it’s due. You have to. Life throws tomatoes and you …
Employees are very patience and helped in understanding the need
Professional and skilled
Thanks
The worst company ever. A manager named Carma another manger named Christopher and another one named Christian took turns misleading me. About my G6 sensor order. At the end they sent me one box instead of three.
I have read every concern from people who have had a negative Customer service experience with Byram. I agree with every single one of them. I have tried to order a new Pump from them, guess what? They didn’t know how. Looking else where. Any ideas out there?
J. M. Cooper
If I could only leverage NO stars I would! Byrum SUCKS as a whole. Gary Yo, Nikki and Kayla are a complete waste if precious time. None of them call you back make contact to follow through or follow up on anything. Ridiculous as hell! …
If I could give 0 stars I would. Horrible misrepresented company. All their customer service is a call center off shore and no one can give a direct answer or confirm basic info. I cancelled my order because I felt uncomfortable and now …
The customer service and customer representative knowledge is very poor. I have asked many times to speak with a supervisor/nurse and rarely receive a return phone call. For a single monthly order, I have been placed on hold and transferred numerous times. My insurance locks me into a poorly run company.
The website wasn’t working and Yas was quick and efficient in placing my breast pump order
Kai was a pleasure to work with! Very polite.
Kylie was very helpful! I appreciate all the help
Very easy and quick to follow, to place your order.
AVOID!! If I could give zero stars I would. As someone with diabetes, getting my supplies on time is very important. I’ve been waiting for my tandem supplies for over a month now. Use Edgepark!
Website was easy to navigate and informational regarding pump options.
My friend Has had a very bad experience with this company with multiple delays in getting life sustaining medications as well as very poor customer service!
User friendly and zero complications! Thank you for such a simple and effective process during these times!
My representative was kind and patient. She explained the process in details.
I spent too much time on the phone waiting for people to help me. I couldn’t ever get my passwords to work. I’m leaving your company.
very good service. no problems
The customer service team member was great to work with and very helpful
Byram used to be awesome. Now all I can say is STAY AWAY!
I rely on Byram Healthcare to deliver life sustaining supplies for my husband. The last time I needed supplies from them there was a glitch in the order and …
They deserve zero stars and I will write this review every place that I can find. This is the shadiest health company ever, and that is saying a lot for this industry. When you order your breast pump, it says $0 as it will be covered by …
I created an account on the site to see what Breastpumps options I could get without placing any order or providing any doctor’s prescription. Given the poor customer review, I decided to order via Aeroflow instead. Before doing so, I …
Horrendous company is putting it midly. They charged us for something they sent by mistake which we returned! We called them about it 7 times, each time a new person would assure us the charge would be taken off our account. 6 months later …
Delivered as scheduled, received as ordered, everything perfect!
Thank you!!
Easy and efficient!! Love how you can just do it online!! Excellent amount of information
Kai was extremely helpful and the process was quick/easy!
Kai was polite and helpful. I appreciate answering all my questions and was knowledgeable about everything.
If you can, avoid using this supplier at all costs. Every 90 days there are new hoops to jump through for a reorder. Either they can’t track down the multiple faxes of medical records that my doctor sends, they incorrectly bill your …
This company is unreliable. Byram should be ashamed on how they treat their customers. Terrible customer service.Representative disconnect the phone to not listen to you. After you placed an order they cancel without notice same day you supposed to get the delivery.
Incredibly slow processing speeds, probably to “encourage” you to pay extra for their expedited service. Routinely 10+ business days, plus shipping. That’s unacceptable for critical medical services.
If I could leave negative stars I would. Absolutely painful company to work with. As a home health nurse unfortunately I have had to deal with this company on occasion to obtain diabetic supplies due to the patient’s insurance. Each …
Thank you for your help. My wife and I are so happy with the service and Thirdy was a great help.
Current review- March 4, 2022
I rec’d a bill in the mail yesterday for the breast pump that was not in my …
Byram was quick to get me my supplies when I needed them.
I finally got a representative who was extremely helpful and resourceful. Once my issue was figured out, I have since received excellent service. I will now give 4 stars. …
If you can avoid this company DO IT! The customer service is horrible! Have spoken to Donna several times there in the last 3 days and she gave me incorrect information. She is rude and talks over top of you. Today I spoke to Reina she was …
I had problems with them shipping the wrong items. The worst being two foley catheter insertion trays, but no actual foley catheter! The major problems began when I changed insurance companies. I received an invoice in the mail with a …
I can’t believe a medical supply company like Byram Healthcare wouldn’t care if they send the medical supplies before the customer’s supplies run out and make us call every day to beg for the delivery. They constantly lie to me saying …
Company is pure garbage. I’m on my last Dexcom G6 sensor for the month and they refuse to ship me anymore due to needing chart notes from my doctor. Their customer service rep even acknowledged that they’ve never reached out to me prior to …
SERVICE IS GREAT. UNFORTUNATELY THEY ONLY HAD 1 BREAST PUMP OPTION UNDER MY INSURANCE.
This company deserves 0 stars but unfortunately 1 is the lowest I can give. The last 2 months I have had to follow up on orders that I already thought would be reordered through texts like they had been done for over a year. In June the …
I can’t tell you how frustrating your customer service is. There doesn’t seem to be any their there. …
Stop sending me a text ..my client thomas GONZALES passed away 3 months ago ..i informed you guys
Chell was a great and fast help for my issue about breast pump.
Jeric was really helpful, polite, and courteous throughout the entire phone call. Thank you!
Their customer service is horrendous. It they weren’t the only company contracted with my insurance company I would never recommend them
So easy to order through insurance! Finally something that I didn’t feel like I had to jump through a million hoops to figure out.
Kai was incredibly helpful, efficient and kind in getting me set up with what I needed. Thank you, Kai!
It took me over a month to get the compression wraps my Dr precribed. Then they finally sent compression SOCKS. After another 2 weeks of them saying I had to pay for….then return the compression socks they sent in error….I finally …
They have gone downhill in the past year or so. Continually get orders wrong. Have been rude and uncaring to talk to and not helpful in resolving issues. I have an issue I’m still trying to resolve and once resolved, I can cancel my …
I’ve been a patient of Byram Healthcare since 2012. I’ve never had a problem or complaint.
I ordered my insurance breast pump through Byram. They said they would ship 30 days prior to my baby’s due date, but they made a mistake and shipped the pump immediately. I had to go through the frustrating process of returning it because …
They need to retrain their people. Every time I’m due for a 3 months supplies they keep on saying 2 of my insurance is no longer active. Then I always have to go through a supervisor and they have to apologized and promise to me that this …
So far so good no problems with this company! Just waiting on my breast pump to get here
Been using Byram for 5+ years. Though the customer service is great, everyone is so nice and helpful in the moment. …
Pretty terrible customer service. I have been dealing with Byram for many years and it has always been a terrible experience dealing with their team. Every representative you talk to tells you something different and there is so much …
the worst medical company i’ve ever dealt with. i’m a cancer patient that cannot be without my supplies they change the dates on your orders they don’t tell you about back orders or prescription requests took a month for a order from ohio …
Ordered my insurance covered breast pump with no issues. Arrived to me within 4 days 🙂
They have the worst customer service.My badly needed surgical supplies was ordered 6/26 they still have Not been received as of 7/2 .They’re supposed to be opened on Saturday 9 to 1pm the phone just hangs up on you.My nurse can’t even …
I’ve been calling since 12/27 to reorder my straight catheter and lubricant. I spoke to several people who said they would look into why my supplies didn’t come yet. I even asked for a supervisor who didn’t take my call but said she would …
Excellent service and all my questions were answered and Sky was very personable and knowledgeable. Thank you so much for making the process easy!
Louis Del Sanyo was quick and efficient. Very nice and gave me all the information I needed to know.
Kylie was very patient, kind, and efficient in the pump selection and ordering process.
REORDER OF MY DIABETIC DEXCOM MEDICINE WAS VERY EASY TO ACCOMPOLISH ONLINE. i GIVE THE REORDERING FROM 1 THRU 10 ; A 10 OUT OF 10.THANK YOU; SHARON E. LEWIS
Online form was super simple to fill out and very user friendly while looking for all of the information I needed 🙂
Kylie was very helpful in ordering my breast pump.
Thank you just received my order so I don’t need any thing will call when I need my supplies, thanks
Always very helpful with anything I need good customer service I have been with them for over Four years Great company!
Record person: took the order no problem and my insurance pays for it it’s good. Thank you
Very user friendly. It was so easy to order my wifes pump online.
Customer satisfied on the phone with quick and clear directions! I am happy to say Thank you to Kai.
Chell went above and beyond in helping me placing an order for Breast Pump. One of wonderful experience I had in placing the order
I spoke with customer service the woman was rude said she had a congestion and kept saying sir sir sir.. I then said she was rude and being very short…THE WOMAN HUNG UP… and this was due to them placing the order with the wrong part number THERE fault….
call was clear, and to the point. Person was very pleasant. Thank you for making ordering so easy!
I was told the order I placed was delivered. I would like to know whom they delivered the order to as I never got it.
Very Good Supplier my Favorite Company I know I’m in good Hands.
Thank you Byram
Terrible customer service. Ordered a breast pump from them as my insurance told me they were the preferred provider. Byram asked for insurance information but then never filed a claim. I received invoices, called back with insurance …
Chell was very helpful to answer my questions and help me through ordering process.
Positive experience with ordering my breast pump. Customer Service was great.
UPDATED: The incompetence and indifference at this company is mind-blowing. Reps play telephone tag so they DON’T have to speak w you. Example: the rep assigned to my procurement of a medical device will call me w 10 mins to go in her …
Why are we receiving the smallest tube of IODOSORB paste?
It comes in a box large enough for ten tubes so it seems like a lot of money going to waste in shipping the product.
Rachell was super helpful and got my breast pump ordered!
the nurse ordered for me, thank them. Now I get a text message
on the phone from Byran, stop the messages. Just send order
why all the messages?
Fast & easy and I was given more than one option as well as time to pick my pump at the time of placing my order.
I placed an order for the wrong pump and the associate that I talked to was very kind and was able to help me select the proper one.
Byram always on time as to when supplies are needed. Xlnt on getting the supplies out to the customer in a timely manner. Great service!
I have never seen a company with such bad reviews. I was recommended this company from my insurance to order a breast pump. I have called 3 times and have been hung up every time. I finally got ahold of someone and they were zero help. I’m …
Kai was very helpful and answered all of my questions. Now just waiting on my provider’s response and hopefully soon I will receive the breastpump I need.
Thirdy did a great job helping me and expediting things so I got help quickly. I really appreciated him.
Kai was very pleasant and helpful. He gave me detailed information regarding my order.
Bryan Healthcare can do it right, but when they don’t it makes you forget about all the good times. This past order has left me so frustrated I cannot recommend them to any future customers.
The person that delivered my package NEVER rang the door bell upon delivering my package WHAT am I to be psychic?! I could have came to the door to receive the package! What the hell
Kai was really helpfully and efficient. Really good customers service. My questions and concerns was resolved within 5 minutes.
I called to cancel my account with you. I don’t like the meter you sent.. PLEASE don’t send me any more supplies.
I was to get my lifestyle Libre 2 the 21st of December. OnTrac text me it was delivered but it was not. I am beyond upset
Placed an online order and it was never created despite getting a confirmation number. This happens every time I place an order. I’m switching suppliers.
The order was incorrect after the Doctor’s Nurse and myself called Bryam to place the order and still it was incomplete and incorrect. For a Medical Supply house, Byram couldn’t be worse if it tried!!!
I don’t have any real experiences from Byram because my hospital wound clinic orders my medical supplies for me. But I do appreciate having the supply’s delivered to my house.
Order took over a month to process, finally slated to deliver Christmas week, delivery address was supposed to be changed because I was going to be out of town for the holidays, and now the package is missing.
Camille was very friendly and helpful in helping me with my issues on live chat shes a good employee
The first I heard of this company is when I got two mailed invoices from them. Byram Health can not say what they are for and can not track the invoice numbers in their system – After 30 minutes of hold time to speak to a supervisor, the line went dead- All I can say is that if you have a choice avoid them.
My supplies for my CGM are arriving tomorrow night (Thanksgiving Day). I won’t be home until Saturday. My supplies are late because Byram failed to get information from my doctor in a timely manner. Way to go, Byram!
Kylie was great, repeated everything correctly no spelling mistakes and didn’t have to repeat anything, made the process go very smoothly!
You over charge on all your products. When an invoice is paid, you say it’s not, and people need to pay it again, or you won’t ship their medical supplies!! Your customer service agents are rude and uncaring, and not helpful at all. Never will buy here again.
Received my first CGM. After one day was instructed to change sensor. I called customer service….was told to call with the date of manufacturing. How do I know the date! I instructed the rep to stop future shipments. I’ll finger stick!
We my sensor failed Byram customer service dept. was able to help with ease and replaced the sensor immediately. Thank you
Easy and fast ordering thanks for healthy baby program and all their help for giving me the link and telling me how to order my breast pump
Quite possibly the worst company I have ever had to deal with. I am forced to use this company for my daughter’s medical supplies. They constantly mess up orders, billing etc. If you use this company plan on weekly phone calls to try and …
Order shipments take way too long.
Every time I order a shipment of new supplies, Byram takes at least a month to …
UPDATE(4 star)- A supervisor called and we discussed the problem and she is sending a new meter since the original was defective so I have updated my rating from 1 to 4 stars. …
When I first starting using Byram years ago I was very pleased. Service has plummeted since then. …
Byram has always been very good with me I can’t say the same for my insurance they just cause problems Merry Christmas to the staff
Breast pump arrived within 48 hrs of ordering it. Very efficient phone experience.
I just received a large order of Ostomy supplies. Do not need to reorder at this time. Thank you
I thought switching to Bryam Healthcare for my son’s supplies would be seamless process. Boy was i wrong. I had an order cancelled to reorder to have everything approve and still can’t get the items to shipped. Each time i call i get a …
Such a helpful tool. Thank you Byram Healthcare
I just placed my order. Easy and very detailed.
Byram Healthcare has been good to me; however, I continue to receive emails, texts, and calls saying that it is time to renew my prescription. Please advise me as to how often I should be offered a new prescription.
it would be easier to order if i had a catalogue.
If possible send to Mrs. Arlene Peller 1225 Ocean Parkway, Apt. 1K
Brooklyn, NY 11230
Kai was super helpful in helping me order my breast pump after a few technical issues with the site.
Great service and great people that work at Byram. Very helpful and remind you if your order is due or you need questions answered.
Billing system slow. Too many times order placed, only to find out an outstanding balance is present. When I place an order, I need it. Having stage 4 cancer doesn’t help.
They helped me out so much and gave me the options I had quickly. I accidentally made a mistake on the address and they were able to help me out and change it within 5 minutes of me calling!
Thank you guys!
Jean was super helpful and very approachable, it’s always nice to speak to someone who has such a nice and positive attitude while doing their job.
Very helpful in getting my breast pump ordered and sent me an email to let me know I should be receiving it by the end of the week!
customer service representative KAI is very helpful, he gave me a lot of options regarding my concern. KUDOS to him!
The costumer service rep who assisted me was very helpful, informative and made the process of ordering a breast pump so easy!
Chell was very pleasant and extremely helpful. She patiently answered all of my questions and gave me all of the information I needed to make an informed decision.
I can not order my supply’s!!!!! Your phone number says I do not need to diel 1 first even though I am not dialing 1! And I cant even get my cell phone to connect to your phone number. AND I HAVE A FLIP PHONE!!!!!!!!!!!!!!!! WHAT THE HELL IS A APP????
Dan:
Kai was very helpful in helping me resolve my issues and was able to order my pump with expedited shipping!
Kai was really helpful and walked me through the process painlessly, and expedited our order to ensure we get it next day. Much appreciated.
Thank you for the reminder email. The customer service is excellent and the shipping is amazing I received my order the following day.
Satisfied customer here, happy and thankful to Jeric Kyle Del Rosario,who’s helping me placing my order of free breast pump i appreciate your kindness and patience continue of being kind to all callers and thankful for the fast transaction they already shipped my breast pump. Thank you Byram Healthcare..!
Was not impressed. They said I was not an active Kaiser member and that I needed to call Kaiser. No Kaiser direct number was given. Then I called member services and they thought this was a joke until I had them call. I’ve been an active Kaiser member for over 10 years.
Finally just contacted the state attorney general’s office. Am going back to my doctor next week and see if I can get a different supplier. They have lied to me just once too often. And put my life at risk for the last time.
Abby was very helpful and made it so easy to place my order! Thank you so much. Very quick and easy to get order placed.
I want to say that Ms. Pat from billing was truly amazing. She took care of a problem that I had and how she took the time to make sure it was handled!! I am truly grateful for her because since I been with you all she was the only o e who …
The staff is amazingly friendly and knows exactly what I’m looking for. Yhey are more than willing to explain everything in language you can understand. I am very grateful to each and every one of them.
Yes, i made an error when ordering pams incontinence supplies. When i ordered 2 I meant two boxes of 4 pkgs. ea. So I will order more shortly. This error was my bad. Thankyou ,James Hourihan
I always have trouble reordering my sensors. I get a notice time to reorder and when I try l was told it wasn’t time. I had to wait 2 weeks from now for my insurance to cover it. Confusing information.
Chell helped me on the call and she is very skilled and has excellent customer skills. She was very informative and her taking care of my request was smooth. Communication was outstanding and I am 100% satisfied.
I receive continuous nuisance monthly reorder emails / texts even though my order frequency is once / 6 months for G6 transmitters. I have complained to customer service and nothing has been fixed. I get so many reminders that it’s …
Representative was foreign and quite difficult to understand. She spoke very fast and when I asked her to slow down, she just spoke louder. Not a pleasant contact.
I received an email from Byram several weeks ago to place my order for sensors. I submitted the electronic order. I never heard back from Byram. Just today, I received an email to place my order. I don’t understand your process. Very frustrating
The order I received today was 4 short of the econo-paste 4″x10 yd conform zinc oxide paste. No back order was show. It was shown as shipped on the shipping list with the package. I have had a number of shipping and billing errors in the …
They sent me the wrong CGM supplies. I tried to call and have the one I cannot use sent back and they told me to keep it. Now 3 months later I need to reorder and they are saying I have a 6 month supply of functional sensors which isn’t true and now I can’t reorder the supplies that I need and work with my pump
The website (to see bill or order supplies) is not a good experience! I have been a BH customer for almost 20 yrs and can only get into my acct about every 6th time. I love the products and people are nice but website is horrible!
Kai was helpful when having issues ordering online finding my insurance. Kai made the experience easy, she was friendly and helpful. Website is user friendly.
Yas was very helpful in walking me through the process of obtaining my breast pump. There were hiccups along the way as my prescription was missing some needed. Yas handled the issue like a pro. She noted how the issue needed to be …
I have asked in the past for my pkgs to be placed on my patio and not at my front door because of theft, and with shipment I asked to have a signature to make sure of arrival. Glad I tracked my shipment only to find my pkgs sitting at my …
I Called them for the first time today after placing my order, the agent Shang was very polite, hopefully I will get my breast pump soon.
Edit: I got my breast pump in 2 days, thank you!
Kylie was very helpful assisting me with my breast pump purchase. She answered all my questions and made me feel confident about the model I chose.
I had a good review for byram on 9/26/22 but , now I have to change it, I’m having a problem with a bill I was sent by your co.Medicare suppose to cover the costs 80% and my secondary the remaining 20%. The bill is for 75.96! For …
Placed an order on Dec 25 got confirmation #. System stated it would ship on 29th. 5-7 days later no order. Placed a new order again in Jan. Still nothing. Called Jan 17 found out order was om hold both times. Why? Simply because the …
Seems like recently every order has partial backorders. We can’t order until we have only 10 days supply and that usually lets us run out of supplies causing us to have to order extras from sources like amazon which isn’t recognized by our insurance. If you don’t have them in stock let us know!
Byram healthcare has provided without a doubt, the best service I could ever ask for for my daughter’s needs. The customer service is outstanding!!!! Kelsey is always on top of everything to make sure everything goes smoothly, she is a gem!!!!!
When I called, I had Yas helping me on the phone. She was incredibly helpful, patient and nice. Being a mom for the first time, the whole process of getting everything together and making sure to call this place and buy this and get that, …
Hi There, I Received My Order Wednesday And Do Appreciate All The Deliveries I Get From You Monthly. Wishing You All The Best During The Coming Holidays.
Thanks,
J . Randy Lavender
I have twice tried to login – failed – tried to chat – found you closed AND I have ordered on line before – not sure what is happening to stop me from ordering. …
I always appreciate the great customer service I receive from Byram. My latest call was handled by Jamie and he was able to go above and beyond to help with my order. Thank you so much.
Received contact information for Byram through my insurance. I called the number provided and Chell helped me place the order for my insurance covered breast pump in under 10 minutes. I was so surprised how quick and painless this process was!
I had a very bad experience with live chat who was very rude, unprofessional and refused to change my order even though I had requested to the same person much ahead of time. Then, I called Yasmeen from customer care who was very pleasant to talk to and accommodated my request for changing. Taking off one star for the rude team member
Very good customer service.
Chelle was able to help me order a breast pump; she listed the options and described them for me. She was so patient and nice to me!
Thirdy P. helped me with breast pump delivery. The employee was very helpful and explained all the details to me. Upon request, my shipment was expedited and received the pump next day after ordering it as I was due within 1 week of order. Very good service from Thirdy P.
I have been trying to get an order that was placed on hold to be processed for over a week. My doctor has now sent Byram my prescription and chart notes 3 times, but they claim they haven’t received anything. I wait on hold for 30+ minutes …
I guess either the service agents get asked to push survey’s or only this one was pushy. Let’s just say saying the word awesome before every sentence is not needed. I am not sure to call this person (Kai) extremely polite or too polite to be real. But she got the job done in minutes. Happy to place an order.
ALWAYS a problem. Currently I am UNABLE to order online for my supplies because they screwed up my last order. Because of their billing error it took 3 weeks to ship, although available, AND they did not bill my ins. co. correctly so that …
Customer service (Kai) was kind, respectful, helpful and patient. This company was able to take care of my needs and expedited services to ensure I secured everything I needed as a postpartum mother. Would recommend this company!
Chell was awesome! She was friendly, patient, and continued to work on my case after our phone call to see if she could give me better results. While I understood the original situation; I was incredibly thankful that she was able to simplify what I needed to do on my end to receive the products I need faster than expected.
My order text reminders come and I reply to reorder supplies over and over, month after month. They are always late, never arrive , and it’s always unbearably stressful knowing I’ll be out of censors for either days, a week, or longer. Why …
I have been a customer of Byram since June when my son was diagnosed with a milk protein allergy and have relied on getting Puramino infant formula through your Byram warehouse. My most recent order was supposed to ship today and when I …
I have been getting the runaround all year from you guys. I have had my doctor send my prescription and the supporting notes per Medicares rules 3-4 times to support why i need the amount of supplies I need. I keep getting told the …
I would give 0 stars. This product was not what I was expecting. When I called to return it the man talked to in customer service was very rude. He gave me a different number to call. They said they didn’t know why I called them as they …
One of the most insufferable, unhelpful, and ignorant companies I’ve ever had the displeasure of contacting. I’ve spent countless days without diabetes supplies even though they are supposed to be on a shipment plan and even when I …
Helen Cantos was super helpful and efficient. I needed a wearable breast pump, she knew exactly what was covered by my insurance and had me provide her needed information and bam my breast pump was ordered. She was kind, had the best …
wonderful experience for a first time customer. thank you so much for me to receive my medications. will order from Byram Healthcare again. and my thanks to your customer service rep. her name is Cat, she is perfect in her job, and helping me with my order. I am very greatful to all of you.
Byram Healtcare is unorganized and unhelpful. I waited weeks and multiple emails (with multiple people) trying to get my breast pump through insurance to feed my baby. I got emails saying the order was shipped and it wouldn’t come. Then …
I’ve never had a bad experience with this company till now!!! I have Medicare insurance and husky secondary… been waiting for my ostomy supplies since Nov. 11th.. not something I want it’s something that’s needed!!! Was sent an email that …
All the bad reviews of this company are correct. I’m now dealing with error number 2 with my billing (for once it’s not the insurance company’s error!). Their website is terrible and it’s so confusing to see how much I’m ordering. I have to …
I had a wonderful experience!! I shopped around many different companies, and this was by far the most reasonably priced. I called to order my breast pump, and it was a very easy and quick process. The person who helped was kind and …
What a great experience, I called in because my Kaiser center let me know in my first month of pregnancy that I qualified for a free breast pump. I must admit when hear the word “free” I typically start thinking, they are going to have me …
My experience was excellent! Kai was great on the phone! He helped me get the breast pump I wanted- the spectra s1 plus portable/premier rechargeable which is not covered but I was able to pay the difference for the upgrade! I got a $200 plus breast pump for $75 so definitely happy about that!