C6 Disposal provides a variety of garbage collection and recycling services ranging from construction site debris removal to commercial service to … See more
This is a horrible company. Hands down. No customer service and extremely overpriced for their more then mediocre trash cans and containers. I really hope I get a future reason to call Better Business Bureau .
Terrible customer service….just terrible….cant get past the people that answer the phone. If you are not happy w/ what they tell you, you have no recourse.
Very poor service. I would not recommend signing up with this company. Pickup is unreliable and office staff is incredibly rude. Take your business elsewhere.
Well these guys certainly do what they can to earn this rating, they actually don’t care about explaining their policies or trying to find a solution. Look elsewhere in town there are other options
This company is the worst and I will be taking my business elsewhere. They come whenever they get to it and make a mess. Don’t not use them as they will screw you over.
I am constantly having a problem with my trash not being picked up on Saturdays. They do not give credit even though I am only getting half the service.
Horrible customer service, and can’t get a bill to save my life. Been nothing but problems with pick ups on recycle and trash definenlty switching to another trash service immediately. 😤 …
I just started this service 3 weeks ago and they have not picked up my trash yet each time I called and reported it.each time they gave me an excuse why it wasn’t picked up no fault of mine and yet they say I will have to pay to terminate …
This Company sucks, they make you sign a 1 year contract, and as if you didn’t know you cannot break this contract if there services suck which they do, you can never get anyone on the phone and if you do they are not customer skilled, on …
I wish we had another option in my community, they obviously have low rating for a reason… Try calling them and you’ll find out why… Not worth my time explaining my situation… THX
Do not use this company ….I’m not going to waste my time by Wright a review… All I can say what every body saying is true.. Stay away from this company and they need good a supervisor so he can start fireing all this so called rude customer service
I left service with Tiger hoping this would be better. A couple of weeks in and I don’t understand why garbage collection in this city is so horribly bad. The city I can from the services actually competed for your business. It’s utterly ridiculous.
Horrible customer service. Their reps are worthless and rude, and are not allowed to transfer a call to a supervisor because they are trained and empowered to help you. What a joke.
Worst customer service I have ever encountered. Lady who handles calls for billing is rude and unprofessional. When I had billing questions I was told to pay up right now or she would hang up on me. Wow.
THIS ABSOLUTELY THE WORST GARBAGE SERVICE EVER!! THEY NEVER GET MY TRASH ,I HAVE TO CALL EVERY WEEK TO GET THEM TO PICK IT UP AND THEY THEN ALWAYS HAVE AN EXCUSE!!! …
Very very poor customer service, will be cutting off service to move to another. I rather pay more than deal with poor non professional people. Great price poor customer service.C6 really will lose alot of business with customer service they have now. Smh
Bad business. Disrespectful staffs. Very deceitful business. If there was zero star that is what they will get scored by me. They are what you call a horrible business. I am glad I finally dumped them.
Worst company in san antonio that they don’t care about the customer and they sure as hell don’t know how to do trash work right in fact this whole company is trash their trucks are always breaking down so unless you want an oil spill in …
Can I give a negative rating? Their customer service is the worst….I will never use their service again and I will make sure all my family and friends know…how unprofessional and rude their office staff is and lack training in dealing long term loyal customers….”DO NOT RECOMMEND!!!!”
Stupid start up process. I called to get service and I’m told I have to do it online. I do it online then get an email that says wait until your contacted by a representative. Doesn’t make sense. Not excited about having them for trash service.
I would like to thanks everyones reviews because I was about to sign up for C6and by reviewing everyone coment i backed out and if you have any issues go ahead and report it to the BBB or consumer affairs
Horrible horrible horrible. I wish you could give them a negative rating, worst company I’ve ever dealt with. Folks, don’t waste your money on these guys. Even the worst company out there is still miles better than this lot.
DO NOT USE THIS COMPANY!! This is the second time they interrup my service claiming they received my payment after 5pm only to charge ridiculous extra fees. By reading the reviews here, this is common practice for them.
Not consistent with pick up, have had service with them for 1 quarter and they missed a scheduled pickup at least once a week for the first month and a half. Very disappointing…
Poor customer service. However, it is the only option. Monopoly. If you call their number it says that you are first, meaning that you are next on the line and then they send you straight to voice mail. Pathetic.
Called customer service with a question and got my answer. Left a call back number and Cynthia called back right away. I have had no major issue with C6 company.
Horrible customer service, I called several times to get my bill resolved and none returns my call. I will be talking to my Association to get rid of this company. There is nothing worse than bad service.
Company rates for dumpsters are a great price compared to competition, worked with Cynthia in getting our company a good rate and quick response in what we needed. -Roxane w/PaveTex Engineering
Excellent service, timely and consistent performance in the field. Great company, highly recommend. I know I can always count on the friendly folk at C6 Disposal.
Trash bins often left open when it rains, thrown to the side of the road. Website is archaic with no way to see your account balance. Phone support is always busy. Leave a message to receive a call back.
Great service, and with a smile. I’ve been a customer for 11 years and they’ve always been very accommodating. If it’s a broken wheel or a late curb side drop off- they’ve been there.
Was told they couldn’t tell me the price over the phone and I had to fill out the form online. I did and then surprise surprise that form was a one year contract. So I apparently signed a contract before I knew how much I would be paying and before I knew I wouldn’t have recycling.
STAY AWAY!! Dishonest in their business dealings with residential customers. This company has many hidden fees and conditions that they don’t tell you about but will tell you are listed in the terms and condtions section. A section no reasonable person can understand nor spend the time to read.
I had schedule pick up on Monday and they totally skipped my house. Watching my camera makes me mad. I have been calling over and over and no one answers or called back. Do not go with this company.
Before using this company walk a mile over broken glass, it will be infinitely more pleasuarable, than dealing with this outfit. Superior, Garbage Service. add the comma, Superior – how they treat customers, service that is garbage what you will receive.
The most unprofessional and inconsistent company ! There is never a legitimate answer for reasons they forget to puck up other than customers fault! They really do a disservice and you definitely get what you pay for! Very poor rating!!
Everything worked out great. I received a fair price with a solid recommendation from Albert Saenz. Debris was removed on schedule and I expect to continue utilizing their other services as needed.
Cynthia has great customer service skills and was able to handle my commercial trash issues in a timely manner. She was efficient and able to answer every question that I had. Thanks Cynthia!
I have been a Commercial Customer for 18 years. Staff may come & go but their Dispatch & Drivers have always been courteous & been available when I’ve needed assistance w/ the Gate. GOOD JOB!!!
Can’t get a hold of anyone to pay my bill called the office several times and no answer and all the times I called I was #1 in line . So they can’t say they were Busy with other customers smh
Very unreliable trash pick up service. Our trash has been missed several times over the last year. They have missed to pick up our trash almost every time (2 times a week). Very tired of it becoming a maggot sanitation problem. Canceling them.
I called, the guy who answered claims he couldn’t help me because he doesn’t deal with residents, okay whatever. The problem is they didn’t pick up our trash today 5/21/2015 and since this is a holiday weekend our trash will be over flowing! I’ll change my review based on the reply i receive or don’t receive.
Worst service ever! Very rude. Don’t waste your money with them. They never pick up on time and when you call to complain they want to charge an additional $45 for an extra pick up. On top of that they will make any excuse not to pick up the trash. No wonder they have a 1 star rating.
Customer service at c6 disposal is terrible. When I called on several occasions customer service, dispatch and operator lines did not answer, the only line that does answer is sales (go figure). There commercial collection is satisfactory.
DO NOT USE THIS COMPANY! They are deceptive with their 12 month contract and make it nearly impossible to cancel. Worst of all is their customer service which is appalling and they refuse to let you escalate a complaint to a supervisor for help. They are absolutely terrible. Worst mistake I made.
I have been a customer with this company for a few years
I don’t understand why they have bad reviews. C6 has affordable prices , great customer service …
I had the most pleasant phone call with Brandi at C-6. I called regarding assistance regarding bulk-pickup items. Was pleasantly surprised how inexpensive and easy it was to schedule. Thank you Brandi, it was a pleasure to speak with you …
Do not sign on with C6 they are a rip off, they pick up the trash some days and some days not, if you fill out the online service beware they claim that will be for a year before you can cancel service with them. This is the worse company for disposal please stay away you have been warned!!!!
My experience with C-6 has been extremely positive. When I call for customer service they are courteous and responsive, and the pickup service has never been missed – not one day out of schedule, and never missed a day.
This is most unprofessional company that I have had to deal with, they change the pickup days without notice. Stop service for accounts that have automatic billing and simply forget to pick up on our street. Lady in customer service is rude and worthless. I could go on and on, DO NOT use these folks!!!
This company is absolutely ridiculous! I would never recommend this company because they will share your personal information with other customers! They have my information and about 200 more customers in a group email violating our privacy rights! Well done C6 disposal!!!!
Cynthia has been the most helpful with all the accounts I handle. She has been super in providing me with information on both commercial and residential trash service. She provides great customer service!
Worked with C-6 Disposal now on a couple high pace school summer jobs. Albert Saenz has been great to work with. He understands the urgency of these short duration summer jobs for the school district. Would not be able to keep the pace needed to meet the schedule without him.
We’ve been with C 6 for many years and have received nothing but outstanding service. The guys on the trucks always wave and leave the bins at the curb upright. Office personnel are courteous and professional.
I don’t understand the negative reviews,
Cheaper then tiger but they suck when it comes to paying ur bill, there website is a reck! & if there trash trucks are full they just go ahead & skip ur house as if u wasn’t paying for the services!! Doesn’t happen every week but at least …
This is the WORST company ever!!!! I completely understand the awful reviews!!!! They don’t pick up my trash on a regular basis and every time I call the women that answer have SERIOUS attitude!!! They make it seem like it is OUR fault they …
The trash service for this company is very poor managed. Customer service is not at all polite to anyone who calls in for a complaint or business question. One in particular customer service rep is very rude and hangs up in your face when …
If you actually want your trash to be picked up, please do not go with this company. The customer service is horrible. They are con artists please read the terms carefully if you do risk going with these people.
How often do they pick up our apartment complex’s recyclables?…last month ONCE!! ONLY ONCE!! What a crap, but typical, SAT company!! Of course they’re following 21st Century standards. In the 20th Century it used to be “do what is …
Be careful driving around these trucks. A trash bag flew out and landed on my vehicle while we were driving and the driver did not stop to pick up the bag nor check to see if everything was ok. Made a call to the company and it will be ‘looked into’.
I switched trash companies because they were a little cheaper. I told them I wanted my trash to start on a specific day. I did not get my cans until that day and they refused to pick up my trash because “they trash wasn’t in the bin”. Just beware, you get what you pay for. Horrible customer service.
Won’t let you leave service. Makes you sign contract to even ask questions about service. Worst company I have ever dealt with in my life. I’m not even sure they recycle . Saw them put our recycling with regular trash. Won’t give extra recycling bins when asked said I would have to pay double. Worst company ever!!!!!!!
dont even want to give 1 star. My boss uses this dumpster and yet everytime we call to get something fixed or resolved, the customer service is horrible. YOU WORK AT THIS JOB AS CUSTOMER SERVICE do it correctly and dont give people …
I have NEVER encountered a company that allows the employees to speak to the customer the way C6 does. Tamara was yelling, talking over me, telling me things were my fault, and ended up hanging up on me when I requested to speak to someone …
I dread dealing with this company. In simple words, they are unreliable, inconsistent, and lazy. If you have a choice between this company and another, don’t even think twice. There’s no way the other company is worse than this one.
I’ve never been so frustrated with such a simple service. Albert fails to deliver on promises to me multiple times. I can’t get a construction dumpster on time to save my life. Yet another day, C6 disposal is costing me money, while my men …
Wow I received a notice that I was going to be charged a $3.00 convenience fee for using a debit card or auto pay to pay my bill. I guess by cutting their overhead and saving C6 money they respond by charging their customers. I wish I had an option for a different service.
Worse decision Ive made. Trash service is unreliable and dishonest, I entered into a 1 year contract without even knowing it. They have to force customers to remain because they do not offer professional service. I cant wait till contract is over!
Not the greatest of customer service and there only seem to be two ladies that run the main office. Just hope you never have to call them.I have my bill paid with them and they have not picked up my recyclables, did however pick up my trash …
The owner of C6 disposal is very hard working and concerned with customer service. He is very dedicated to the company and gives up a lot of his personal time to keep the company running despite day to day issues, rude customers, broken phone lines, or employees that slack off. 5 Stars!!
The Company is nice but there is a female representative by the name of Tamara that needs to take classes on how to treat people. I purposely did not pay bill because she is rude , she yelled at me. Would not even listen.
C6 will NOT allow you to move past the person on the phone if you have a problem. They do not “escalate their customer service calls in accordance with their policy”. THEY SUCK……they continually miss my trash, they are messy, and …
Terrible business, missed my trash on several occasions, sent several fake late payment notices to try and get me to pay additional money. Proved to them that I had paid, but still kept receiving late payment notices. They eventually apologized(kind of) but still how can you do that to a paying customer? Company is a giant scam.
I have not had to deal with C6’s customer service, but I have to give them a shout out for going above and beyond at picking up things that other trash companies would leave behind. Among many other cases where I left items at the curb …
DO NOT USE THIS COMPANY. Beside having the rudest and most horrible customer service, they will fraudulently charge you late fees for “late payments” they have no proof of. They claimed I paid late and tried to charge me over half the …
Their new dispatcher is terrible on getting trucks to pick up my 30 yard roll off container. we have to call multiple times to get them to pick it up. then it doesn’t happen on new promised date and no call to explain why.
I should not have to spend my time doing their job.
Terrible company. Continually missed my pick up days. Paid for twice a week pick ups but rarely got it. Their bins are busted up upon arrival and not clean (still smell from the last customer). I just cancelled my service and they want me to pay for the remainder of my contract. Don’t get suckered into this cut rate company.
Had a hard time trying to close my account with them. They told me to leave trash bin outside empty for pickup. I let the new owners know to leave it out and they even took a picture for me that it was outside. Someone had picked up the …
I would rather spend an extra $25 per qtr to have Republic or Tiger pickup my trash. The Customer Service at C6 is horrible. They are most eager to put you on stop service even if you have paid online. Their online portal is a joke. I will be cancelling my service with C6 as soon as I can which I believe is March…
True to say that months ago their customer service was terrible. I’ve never had a problem with them in Alamo Ranch. Thier billing dept is not so good but it seems they are correcting some issues with employees. At least their drivers don’t drive like crazy in our area. I can only speak from my experience.
NEW CUSTOMERS! DO NOT USE THIS SERVICE!!!!!!!!!! I called customer service, spoke to Jaime, to let them know my trash was not picked up. Immediately she talked down to me and was insulting my intelligence, by telling me the 5 small bags of …
Believe the negative reviews. C6 customer service is maybe the worst I’ve ever encountered. What’s worse is no one else services my neighborhood so I am stuck with them or taking away my trash on my own which I am seriously considering. …
Third rate company!. Regret the day I made contract with them. Will not renew and that is a fact. Complaints are handled by who ever picks up the phone because manager is never available. Complaints are never resolved. I have been …
My apartment community I manage has been using C-6 Disposal since March 2017. Although we have only been receiving their trash services for 6 months, we have been very impressed. Our rep, Ralph, is a great communicator and has been very flexible with our requests. Thanks, C-6! Thumbs up.
If I could rate no stars I would. Very hoorible company. They don’t pick up my trash half the time there supposed to. I call and speak to Mark every time it doesn’t get picked up and nothing has changed this has been going on for about 4 …
DO NOT use this company. They require a 1 year contract (which they hide in the legal terms agreements link rather than tell you up front) that must be PAID IN FULL FOR THE FULL YEAR if you cancel at any time. To cancel you must send a …
Conmen. Service was “okay” for 5 years. Was a good customer then my HOA switched to another company so after jumping through hoops and sending a certified letter they called me to tell me they were charging 3 xtra months per the terms of fine print on a 5 year old contract. Reporting to BBB. Stay away from these guys.
Do not do business with C-6. They are not interested in customer service. They missed a weekly pickup for me and when I complained and asked for the contact info for anyone in management, including the CEO Jorge Cantu they said they …
They claim to mail bills quarterly but I have not received 2 of them in the last year. They then charge reinstatement fees when they don’t actually reinstate service. When you go to cancel service they claim they have a 60 day cancellation …
This company is a joke. I have been with this company over a year. They always miss picking up trash on my street, and when I call the office the office lies about what time the trash was collected. I leave my trash out overnight so their …
In working with C6 they have proven to provide a quality service at a reasonable price. My point of contact was Cynthia and she was able to explain service and pricings, along with educate me on procedures of C6 service agreement. Great company to work with.
Ralph and Albert went over and above to help me remove very large amounts of old furniture and mattresses. This was a huge job as I manage a high rise building downtown. They were here at 5:30 in the morning before traffic. I am very please and recommend this company.
I don’t even subscribe to C6 Disposal for services and never have or will. Their disposal trucks back into my gravel driveway after picking up a neighbor’s trash & have done significant damage. I’ve politely asked the drivers not to do that …
Sometimes it seems like a good deal, but you’ll pay in the end. They’ll end up charging you for an extra trash can as an equipment fee regardless. They’re not gonna listen to any dispute. Stay away.
Stay away from this company. After clarifying that they received their trash bins, they sent us a new bill saying that they didn’t get the recycle bin and charging us for not having them for a year of service and the missing bin. Bad …
DO NOT USE THIS COMPANY! They claim that USAA’s electronic payment arrived late and cut off our service unless we paid additional fees. We all know that USAA never pays late and they proved it with the check date and postage date. …
I paid for a swap and they came picked up the full dumpster and never brought another. The first one was already paid for. Im trying to get my money back but they don’t answer the phone. I keep leaving messages .
Tamara is by far one of the rudest “customer service” reps there is. She happily informed me that all customers are put on a contract when u sign up which happens to be in the fine print. Also, according to Tamara, they don’t take …
Great company and great prices. Much cheaper than competition in San Antonio. We have great service at our apartment complex and they provide the 40yd. service at our remodels. Always on time and consistent. Highly recommend working with them.
WARNING, strongly recommend NOT to do service with C6. They require an ANNUAL contract with no incentive and require 60 day CERTIFIED MAIL cancellation letter. Their auto pay is antiquated and doesnt permit an adjustment unless manually …
They have missed a few days of picking up my trash. The recycling guy toom trash out of the recycling bin and instead of putting it in the trash bin next to it threw it on the ground outside my house. Also if you call them you can expect a …
Albert in Commercial Sales provides great customer service. He is always quick to get to my requests. They have great rates and are easy to work with. I definitely recommend this place.
Customer of C-6 disposal and have experienced no problems thusfar (about 8 months into service) and best prices in-town. No missed trash collection days either. …
This company is so ridiculous. I called to ask about an increase in rates on my recent bill and was told by customer service that they just started working there and had no idea why the rates were different. They also informed me they were …
I had this service for exactly one year, it was extremely poor and disappointing, their web site is very challenging to navigate and it does not process transactions accordingly so I ofter had to deal with late fees. I cancelled my service …
Signed up with this service 6 years ago and been paying routine bills.. After calling to discontinue my service they insist I am under contract (renews automatically). I already have a different trash provider at the new house and I am …
Hands down, this is the worse disposal company “servicing” San Antonio and the surrounding areas. They spill trash and don’t pick it up, cut off service with no notice, the online bill pay service is a joke, and their inside customer …
I just received a notice that the company is increasing the price of service because of people who put tree trimmings from contractors and Covid-19 related issues. Why is everyone having to pay for the pick-up of unauthorized brush and …
This is a company that absolutely does not care about its customers or giving any type of customer service. I was on the phone with a rep and asked for a manager or a supervisor and she said that they dont have one. Then I said well how do …
I actually didn’t didn’t want to even give the service 1 star. I have had nothing but problems with this service. In June all of a sudden my trash was not being picked up. I called each time to be told they would GPS the truck…what do …
BEAWARE! Terrible customer service Hidden fees. High cancellation costs. We were charged an additional fee after they missed a pick up week for having the container too full.
I’m very happy with their service. I have been using them for the last 6 years. They are prompt, friendly and courteous every time I talk to them. This first to review a business are normally people complaining. I’m here to tell you …
Do not waste your time with this company. Terrible customer service and difficult to terminate contract. If you like missed trash pickups and someone being rude to you on the phone then go ahead and give them your money. Metro waste and …
I want to give these guys 5 stars! First off, the price for having two cans (one refuse, the other recyclable) can not be beat anywhere in San Antonio! In our experience, the drivers and garbage collectors have been courteous. As far as …
I am liking the Service we get from C-6 Disposal….. There was a time when there was a miss and hit in the sense of how our trash was picked up…I was able to call C-6 and they fixed the problem and even gave me a discount for the days …
I would give a zero if I could. Worse customer service, So they keep missing my trash pick up. Today I call C-6 Customer service and talk with David. I explain to him that my trash was not picked up. He says sorry we can pick it up on …
They miss pickup days often. I left my trash out by the curb and called to let them know they didn’t pick it up. After a week of phone calls they came out the day before the next pick up. Stay away from them. …
I called this company to inquire about my bill. I was not satisfied with the explanation that Cheryl gave me. I asked to speak with a supervisor, manager, or someone else to discuss the issue further. She claimed that there was no one else …
At the apartment complex where I live, C6 has not picked up our recycling for at least three weeks. The office here at the complex says they were told that the recycling has “contaminated items” in it, whatever the hell that means. C6 needs …
My wife and I have called C-6 about getting a roll off delivered to our house because in Helotes we cant use anyone else due to the contract they have with the city which I understand. But what I dont understand is that when I was told by …
They have missed our house for pickup many times in the 6 years that we have been customers. I have never made a big deal out of it. The woman who answered the phone tried to make it seem like it was my fault that they didn’t take our …
We have been using C6 for several years and have been delighted with the service. Recently we had a CRAZY request to add a one day temporary roll off to our account, and Albert was very accommodating and patient and helped get us exactly …
Worst company ever!!! Horrible horrible customer service. When Jaimey could not resolve a problem about skipped pick up service, which happened very often by the way, her resolution was to hang up on me. She was extremely rude and hung up …
Do not use this company. Customer service rep hung up on me 5 times in one day. She is rude and unprofessional. She had the nerve to tell me to I was rude for telling her that the company sucks. They don’ t pick up day after holidays when …
They are HORRIBLE. If I could give 0 stars I would. My trash can was stolen from my house on a day where they came to pick it up. When I called to ask about what I could do, I was informed there was NOTHING they can do and I would have to …
My company has utilized C-6 for several years. Our pick up day has always been Monday. Yesterday, our dumpster was not picked up. I tried to contact C-6 but their telephone lines were down. Their website suggested that we email them …
This service is a joke. If my company had a 1.5 star rating, I would start looking at where the disconnect is (probably poor leadership). The owner is supposedly genuinely concerned with customer service, but every complaint is about …
C6 disposal has been amazing. I am a property manager at a apartment complex and sometimes it is difficult to get a hold of vendors but not C6. Ralph has been there whenever I needed him and has always answered my emails promptly. He has …
I have C6 because this is the service that my HOA has setup for our community. The actual garbage and recycle pick up is not a problem at all. It is exactly what you would expect. The issue that I have with C6 is when you request anything …
I definitely understand why there are so many bad reviews. We just bought a house in a neighborhood where this company is the only option for trash service. The previous homeowners put a stop on the trash service and then left a trash can …
They were good during general service. The drivers were very kind to wave when they came by. Now my husbands job had required us to move and they are terrible! Left our trash sitting by the road for weeks and will not pick it up. I’m in …
Do NOT sign up with this company! I would give them no stars if I could! They make you go online and agree to their terms and conditions (which most people don’t read) well in there it says you are in a contract with them on a yearly basis …
I am not sure where all these disgruntled 1 stars are coming from. My experience with C6 has been quite the opposite. We have had service with them for 4 years and used them one time for a large container for construction clean up. They …
Missed our trash pickup 3/29/21. No reason given. I called twice and it was sent to upper management. Called again spoke to Ralph to have 6 extra bags picked up for having missed 4/4/21. They didn’t pick up any of the 6 bags not even the 3 …
Trash place perfect way to describe customer service. Cheapest place for Reason. Once my contract with them is up will definitely be going to the competitors. …
I have lived here for 17 years, and have had wonderful service from C-6. They have been very helpful in removing so much, being professional and friendly also. If there is a miss in collection, I simply call and they take care of it. The office staff has been great too. I have seen other reviews. I would highly recommend C-6 !
Zero stars! Worst company ever ! They are not here to help, they are here to screw you over and take your money. If you do not believe me please read their terms and conditions before signing up for their services. There is many more …
If I could give 0 stars, I would. This is by far one of the most unprofessional, disorganized, and dishonest companies I have ever worked with. Their trash collection services are subpar, their billing is a mess, and their customer service …
I’ve been a customer for about two months. Last Wednesday they didn’t pick up my trash. I spoke to C6 Thursday and Friday and I was scheduled for a pick-up on Saturday. The truck came on Saturday and took my neighbor’s garbage instead. So I …
I can not express how happy I am with C-6! The garbage men are very nice! Yes, I have gotten to know our garbage men! It’s nice to see a friendly face doing a great service for our community. …
I would give them 0 stars if it was possible. I chose this company because they were cheaper than others, but you get what you pay for! This company works in the dark ages. You must manually update your autopayment when they randomly change …
I am very dissatisfied with C6 Disposal Systems. I currently have their service and am in the process of moving. Today is May 18th, and as I called to give notice of my cancelation, I was told that I am under contract and can only cancel …
C6 is definitely an affordable disposal company that has always picked up my trash on time, they have been reasonable when I have forgotten to pay my bill, and although they don’t have the best phone representatives, I don’t really ever …
Our business has been a c6 customer for many years, and recently there were a few missed pickup dates for one of the dumpsters on our property. Brandi was extremely kind and accommodating, and investigated the situation thoroughly. She …
I have never encountered such terrible customer service in my lifetime. We have been a commercial account for some time and when my credit card expired, I attempted to send them an updated form authorizing a new card. Either the fax …
Very hard to get ahold of. I have never gotten my phone call answered even after sitting through multiple options on the automated system, ALWAYS have to wait for call back. Their collection process of bill payment is horrible, cant sign up …
Do not use! They cut my trash pick up from twice a week to once a week. ok i was fine with that but then they never pick up my recycling which i do to keep room in the bin for actual trash. have called at least 3 time and nothing. Yet i …
I entered the last review about C6 not picking up my trash on the scheduled day last Wednesday or the work-ordered pick-up on Saturday (as pocu321). Google reviews will not let me add a photo via edit so I have to enter it with my other …
I have had the absolute worst experience with this so called company. They have screwed up my billing numerous times and have missed my trash collection several times. To top things off, after they screwed up on my billing they still …
This is a very unreasonable company to do business with. Their customer service is absolutely horrible. The supervisors refuse to speak to the customer to assist in resolution. They are eager to put a stop on service even when we proved to …
This company is awful. Customer service is sorry and they never pick up our trash when scheduled. For the last six months, I’ve have to send them an email every week to remind them to service our dumpster. They send me GPS screen shots to …
Horrible customer service. I called about my trash not being picked up. I was told my service had been suspended. I’ve on auto pay since January but there was system error. So now I have to pay a late fee and still have my trash for another …
Ralph really helped me out with setting up my Pest Control Services. He not only gave me more information of the ins and outs, but also for the future home I wish to buy. He explained everything in full detail and even saved me some money …
I’ve never been more disappointed in company in my entire life. I went with them just to save a little bit of money and because they were locally owned and operated so of course I went for the small guys. I’m regretting it. They constantly …
Most Strongly Not Recommended! Won’t let me give 0 stars! There is a reason why most of my neighborhood is with the competitor. Read the fine print. If you want to stop service they will charge you the next 3 months service without …
C6 Disposal needs to change their motto to “A Noticeably Inferior Garbage Service”. They are contracted at my apartment complex and they NEVER pick up the trash according to their contracted schedule. The end of this week will mark a full …
It appears the policy of C6 Disposal is to not to discuss or divulge customer information (of any kind) on platforms such as Google, Yahoo, Yelp, etc. They hide behind this statement to not be held accountable for their horrid service. …
They missed my trash can On Wednesday. I called and spoke to multiple employees over the phone saying they were sorry and someone would be out to pick up the trash. After promises over the phone I decided to drive the 1 miles to there …
This Company is terrible, I’m very busy with work and sometimes forget when my bill is due and I never got a notice to let me know my bill was going to be due, on top of that no late notice so I can avoid a late fee Also tried to call them …
This company is horrible!! I switched because they were cheaper. After 6 months of service with them they missed the pick up date 3 times and they refused to come pick up my trash until a week later on all occasions. Once they pick up the …
Zero stars! C6 is difficult to work with and has terrible customer service. They’re dishonest in their business practices and do not uphold their end of the contract. Getting issues resolved with them is impossible. I would not recommend …
EDIT: C6 was reliable until they missed a few extra pick-ups. Staff is difficult and does not assist with customer service issues. Automatically renewing contracts are deceptive and difficult to get out of. It seems as though they just …
I would rate this place a ZERO if I had a choice. We moved to San Antonio a year ago and have had issues with this company from day 1. First, it was issues with their website, which was almost impossible to navigate. They’ve made some …
Poor communication. Very hard to get anyone to call you back. Service days are missed every week with no response from company. You have to leave voice messages and no one returns your calls. Emails are sent and no response either. The …
This is a horrible company. They are rude, and unprofessional. I did not receive a bill and they shut my service off. I paid the late fee, and then my trash was not picked up. I tried to set up auto-payments, to avoid future problems, but …
Just got a shutoff notice for service (via email, with no link to a payment site, no amount due, and no invoice whatsoever), and after digging through months of mail, email, and looking back at phone messages, I haven’t been billed in 6 …
where to start. They were always after 2pm for pick up. They took half of our service away by going from 2 days to one but only deducted a 1/4 of the price. I went to cancel and was informed that I had a contract. which i was told nothing …
I called their customer service to report my trash can being stolen. I was given the number on the can and instructed to locate it or I can purchase a new can for $90.00. When I asked to speak to management, I was told they were unavailable …
We have been customers for over 19 years. They fail to pick up our trash. Husband goes out to speak to the guys. They say we did not pay! We get a bill and payment is made electronically. No bill received, but guy advised us that 4 close …
These people dont value their customers. Marlene is the worst person you can speak to. I transitioned into a new job and I let them know i was going to be late i never had a problem before and they decided to charge me a 25 reinstainment …
This company is a nightmare. It’s hard to get through the lines to speak with an actual person. I made a payment in January. They lost the payment and cut my service without notice. I called and made a payment over the phone with a credit …
Always skips the house and never collects recycling!
Called today due to the trash not being collected, but the neighbors was. My account was current and the office personal had no answers as to why it was not …
DO NOT Ever sign up with this company, they will put you on a year contract that will automatically renew each year unless you snail mail a written cancellation letter. They switch our pick up days and did not pick up on the new day for 2 …
So we looked into switching to them and decided against it. Got a call last week saying I had an unpaid balance (seriously what???). After we discussed that I had never had service with them he said he would call me back. Just got a bill in …
I had residential service. I canceled my service and had a cancel date of Feb 22. I had asked for Feb 17 and they told me the earliest they could cancel it was the 22nd. I said, ok, that is fine. The new owners started service today, …
I’ve been a customer for many years; started when they first advertised in my area. The trash pickup could be better as I’ve had missed pickup days but was told that I would receive a $5 credit on my bill for the missed pickups. If this …
**Update#3**: Mar 12, 2021. Owner deleted comments returned and reworded even though it says 7 mo.s ago. They say to call office for further inquiries…😂. That’s the problem! Again NEW EMPLOYEES…RUN don’t walk away from this disaster of …
I worked in the San Antonio area providing water restoration services from the recent winter freeze damage. I used another dumpster provider all over town and was very pleased with their service. Tried to have them drop a dumpster in …
After reading all the reviews, as I always do,this company will not be considered for service, thanks to all the people who took the time to share their experiences with this company, perhaps after reading this they will get the message that reviews matter.
I was with C6 for three years and in that time found their communication with customers on changes in service to be non-existent. During the recent snow event, they did not email to say that they would be skipping service. Other providers …
There was confusion with my bill, & my garbage was not picked up. I called & was assured they would come back to pick up. I even stopped the truck, but they said I had to call even though I was on the phone. Over an hour later, no pick up. …
Listen to all these reviews and do not sign up with this company. You will have at least one or more similar experiences – the worst service.
They have the time to robotically write “The company reserves the right to hold …
Started out a bit rough, some miscommunication . . but overall been happy for last two years. We have been charged for overfilling the dumpster 2X and I really could not complain – it was pretty well overloaded. I think once they get you …
Refused to pick up the dumpster for weeks at a time because there was “construction material” in the dumpster. On 1 instance there was 1 piece of Sheetrock less than 1sf in size that was placed in there by a neighboring business. …
There are not enough words of how awful this company is.
After attempting to change name and email on my account to my ex husbands, A YEAR LATER as he stayed at the same address, he is still dealing with their …
Poor quality and inconsistent, it’s a hassle to deal with them and will try and paint it as an issue on your part or someone else, yet never took responsibility when the problem was their fault. Will not cancel your service when you call …
C6 did not pick up my trash correctly. I spoke to Michael Ragalato. He was extremely rude when I began speaking with him. He kept talking over me, cutting me off, and arguing with me. When I explained the issues, he said that it was not …
This company told me how to cancel my service due to selling the house. They did not follow thru on their end, did not notate my account, and did not show up to pick up the cans until 2 weeks after we sold the house! Now they are charging …
You can read each and every review and get a small understanding of how unprofessional this place is . Just look at the owners response to each and every complaint it’s exactly the same cold and harsh robotic. We have had multiple issues …
If I could give them less than 1 star I would. After prepaying all the way through my move out. In which I did over the phone with them when setting up my account. These predators decided to toss 8 dollars at some point in addition after I …
I recently started service with C-6 Disposal, I have yet to have any issues with my bill or trash/recycling pickup. It does appear that since I started my services, the company was acquired by Republic Services and the online portal for C-6 to pay the bill, no longer works.
Horrible
Employees are very F****** rude
This is the WORST trash service in San Antonio!!!!!!!!!
ITS SO ASTOUNDING, ASTONISHING, SO FREAKING KIND AND NICE
This is a horrible company. Hands down. No customer service and extremely overpriced for their more then mediocre trash cans and containers. I really hope I get a future reason to call Better Business Bureau .
It is a 1 Year Contract. Beware!
Service is fine. Price is right!
Absolute trash human beings work here. Avoid at all costs.
Stop littering my door with you unwanted solicitations.
Good service excellent price
Horrible! Won’t even answer calls til after 1 pm.
Customer service and website functionality sucks!
If I could give zero stars I would.
Service sucks…. customer service sucks….DO NOT GET this service if you’re smart!!!
They are great and
do a wonderful job.
Good price, can’t complain about the service.
Good customer service and great to work with.
Stop leaving fliers on my door. I don’t want your service!
They miss days sometimes, and they have a terrible payment system.
Glad I read the reviews. 1.7 is pretty bad. Looking elsewhere
Fantastic customer service the times I have had to call!
I feel sorry for you in Balcones Heights no choice but to use this poorly run business.
The lady that answers the phone is very rude. I will be disconnecting my service in the near future.
I have received excellent service at an excellent price.
Good price, consistent pickup, excellent service. Appreciative..
Keep skipping my house because they can’t keep their records and communication between their employees up to date.
Poorly managed company. Terrible customer service. There is a reason their reviews are so low. Do business elsewhere.
Terrible customer service….just terrible….cant get past the people that answer the phone. If you are not happy w/ what they tell you, you have no recourse.
Horrible customer service. I am not sure why they are still in business. Jennifer needs to find another job. Very rude.
Worst service you can imagine. I pay for the days pick up and they are always skipping days.
These guys are the best and worked with us when opening a restaurant in downtown!!!!
If i could give a negative-1star i would. Horrible. Unprofessional. Unreliable.
Horrible customer service , if there was No stars they would get none , Major RUDE!
Intermittent service at best and ZERO customer service to speak of. Don’t get sucked in, just stay away!
still waiting for a pick up, response to my email or phone calls.
Customer service is really bad. You can not work with them . Im surprise you still see does trucks driving around.
Great customer service from Cynthia Arguelles! Response super quick to all my emails!
Albert gave me excellent service. He explained in great detail and help me save tremendously.
Sub-par customer service, very poor communication. Refuse to replace cans broken by their own staff.
Lousy customer service. They pick up when they want and then try to make it your fault. Happened too many times. Don’t bother.
Best disposal in San Antonio prices are great, service is awesome, customer service wonderful.
I recently moved in and when I received the trash cans they weren’t either new or clean they were dirty from the inside
Prices went up on an already unreasonable amount on an irrational premise. Poor service and way too expensive.
Very poor service. I would not recommend signing up with this company. Pickup is unreliable and office staff is incredibly rude. Take your business elsewhere.
I’d like to recognize the crew that covers Bulverde Village. We’ve had great success with them
The employees are normally on time, and do the trash pickup without leaving anything left over.
Well these guys certainly do what they can to earn this rating, they actually don’t care about explaining their policies or trying to find a solution. Look elsewhere in town there are other options
The company’s owner works hard to hold his staff to a high standard, So that his customer are serviced at a high standard.
This company is the worst and I will be taking my business elsewhere. They come whenever they get to it and make a mess. Don’t not use them as they will screw you over.
I am constantly having a problem with my trash not being picked up on Saturdays. They do not give credit even though I am only getting half the service.
Horrible customer service, and can’t get a bill to save my life. Been nothing but problems with pick ups on recycle and trash definenlty switching to another trash service immediately. 😤 …
I am totally satisfied with C 6 they are on time and are very courteous
I just started this service 3 weeks ago and they have not picked up my trash yet each time I called and reported it.each time they gave me an excuse why it wasn’t picked up no fault of mine and yet they say I will have to pay to terminate …
This Company sucks, they make you sign a 1 year contract, and as if you didn’t know you cannot break this contract if there services suck which they do, you can never get anyone on the phone and if you do they are not customer skilled, on …
I wish we had another option in my community, they obviously have low rating for a reason… Try calling them and you’ll find out why… Not worth my time explaining my situation… THX
Were willing to service a rural address, when no other company would. Love the “small business” service they provide.
If I could rate them lower I would! By far the worst company I have ever done business with. Would not recommend their business to anyone.
They ALWAYS miss my trash pick up that I have scheduled once a week. They are rude and I do not recommend them at all.
Do not use this company ….I’m not going to waste my time by Wright a review… All I can say what every body saying is true.. Stay away from this company and they need good a supervisor so he can start fireing all this so called rude customer service
Lack of customer service and lame trucks breaking down. Hostile environment. The employees and management deserve each others low budget company.
I left service with Tiger hoping this would be better. A couple of weeks in and I don’t understand why garbage collection in this city is so horribly bad. The city I can from the services actually competed for your business. It’s utterly ridiculous.
Horrible customer service. Their reps are worthless and rude, and are not allowed to transfer a call to a supervisor because they are trained and empowered to help you. What a joke.
Worst customer service I have ever encountered. Lady who handles calls for billing is rude and unprofessional. When I had billing questions I was told to pay up right now or she would hang up on me. Wow.
THIS ABSOLUTELY THE WORST GARBAGE SERVICE EVER!! THEY NEVER GET MY TRASH ,I HAVE TO CALL EVERY WEEK TO GET THEM TO PICK IT UP AND THEY THEN ALWAYS HAVE AN EXCUSE!!! …
Very very poor customer service, will be cutting off service to move to another. I rather pay more than deal with poor non professional people. Great price poor customer service.C6 really will lose alot of business with customer service they have now. Smh
Was just informed that I had signed a ‘contract’ with C6. The language used by the person on the phone – you clicked on the terms and conditions!
Bad business. Disrespectful staffs. Very deceitful business. If there was zero star that is what they will get scored by me. They are what you call a horrible business. I am glad I finally dumped them.
Worst company in san antonio that they don’t care about the customer and they sure as hell don’t know how to do trash work right in fact this whole company is trash their trucks are always breaking down so unless you want an oil spill in …
Can I give a negative rating? Their customer service is the worst….I will never use their service again and I will make sure all my family and friends know…how unprofessional and rude their office staff is and lack training in dealing long term loyal customers….”DO NOT RECOMMEND!!!!”
Stupid start up process. I called to get service and I’m told I have to do it online. I do it online then get an email that says wait until your contacted by a representative. Doesn’t make sense. Not excited about having them for trash service.
I would like to thanks everyones reviews because I was about to sign up for C6and by reviewing everyone coment i backed out and if you have any issues go ahead and report it to the BBB or consumer affairs
Horrible horrible horrible. I wish you could give them a negative rating, worst company I’ve ever dealt with. Folks, don’t waste your money on these guys. Even the worst company out there is still miles better than this lot.
DO NOT USE THIS COMPANY!! This is the second time they interrup my service claiming they received my payment after 5pm only to charge ridiculous extra fees. By reading the reviews here, this is common practice for them.
Not consistent with pick up, have had service with them for 1 quarter and they missed a scheduled pickup at least once a week for the first month and a half. Very disappointing…
Poor customer service. However, it is the only option. Monopoly. If you call their number it says that you are first, meaning that you are next on the line and then they send you straight to voice mail. Pathetic.
Called customer service with a question and got my answer. Left a call back number and Cynthia called back right away. I have had no major issue with C6 company.
Did not pick up trash numerous times and customer support is terrible. My wife emailed and let voicemails and no one will contact us back.
Horrible customer service, I called several times to get my bill resolved and none returns my call. I will be talking to my Association to get rid of this company. There is nothing worse than bad service.
Please read the terms and conditions, they will lock you in year after year. C6 left a very bad taste in my mouth. Horrible experience
Company rates for dumpsters are a great price compared to competition, worked with Cynthia in getting our company a good rate and quick response in what we needed. -Roxane w/PaveTex Engineering
Excellent service, timely and consistent performance in the field. Great company, highly recommend. I know I can always count on the friendly folk at C6 Disposal.
This company has been awesome! Ralph was super helpful setting up our service! They’ve been very reliable and I’ve had no issues with anything.
Trash bins often left open when it rains, thrown to the side of the road. Website is archaic with no way to see your account balance. Phone support is always busy. Leave a message to receive a call back.
Great service, and with a smile. I’ve been a customer for 11 years and they’ve always been very accommodating. If it’s a broken wheel or a late curb side drop off- they’ve been there.
Was told they couldn’t tell me the price over the phone and I had to fill out the form online. I did and then surprise surprise that form was a one year contract. So I apparently signed a contract before I knew how much I would be paying and before I knew I wouldn’t have recycling.
STAY AWAY!! Dishonest in their business dealings with residential customers. This company has many hidden fees and conditions that they don’t tell you about but will tell you are listed in the terms and condtions section. A section no reasonable person can understand nor spend the time to read.
I had schedule pick up on Monday and they totally skipped my house. Watching my camera makes me mad. I have been calling over and over and no one answers or called back. Do not go with this company.
Before using this company walk a mile over broken glass, it will be infinitely more pleasuarable, than dealing with this outfit. Superior, Garbage Service. add the comma, Superior – how they treat customers, service that is garbage what you will receive.
The most unprofessional and inconsistent company ! There is never a legitimate answer for reasons they forget to puck up other than customers fault! They really do a disservice and you definitely get what you pay for! Very poor rating!!
Everything worked out great. I received a fair price with a solid recommendation from Albert Saenz. Debris was removed on schedule and I expect to continue utilizing their other services as needed.
Cynthia has great customer service skills and was able to handle my commercial trash issues in a timely manner. She was efficient and able to answer every question that I had. Thanks Cynthia!
I have been a Commercial Customer for 18 years. Staff may come & go but their Dispatch & Drivers have always been courteous & been available when I’ve needed assistance w/ the Gate. GOOD JOB!!!
Can’t get a hold of anyone to pay my bill called the office several times and no answer and all the times I called I was #1 in line . So they can’t say they were Busy with other customers smh
Very unreliable trash pick up service. Our trash has been missed several times over the last year. They have missed to pick up our trash almost every time (2 times a week). Very tired of it becoming a maggot sanitation problem. Canceling them.
I called, the guy who answered claims he couldn’t help me because he doesn’t deal with residents, okay whatever. The problem is they didn’t pick up our trash today 5/21/2015 and since this is a holiday weekend our trash will be over flowing! I’ll change my review based on the reply i receive or don’t receive.
Worst service ever! Very rude. Don’t waste your money with them. They never pick up on time and when you call to complain they want to charge an additional $45 for an extra pick up. On top of that they will make any excuse not to pick up the trash. No wonder they have a 1 star rating.
Customer service at c6 disposal is terrible. When I called on several occasions customer service, dispatch and operator lines did not answer, the only line that does answer is sales (go figure). There commercial collection is satisfactory.
DO NOT USE THIS COMPANY! They are deceptive with their 12 month contract and make it nearly impossible to cancel. Worst of all is their customer service which is appalling and they refuse to let you escalate a complaint to a supervisor for help. They are absolutely terrible. Worst mistake I made.
I have been a customer with this company for a few years
I don’t understand why they have bad reviews. C6 has affordable prices , great customer service …
I had the most pleasant phone call with Brandi at C-6. I called regarding assistance regarding bulk-pickup items. Was pleasantly surprised how inexpensive and easy it was to schedule. Thank you Brandi, it was a pleasure to speak with you …
Do not sign on with C6 they are a rip off, they pick up the trash some days and some days not, if you fill out the online service beware they claim that will be for a year before you can cancel service with them. This is the worse company for disposal please stay away you have been warned!!!!
My experience with C-6 has been extremely positive. When I call for customer service they are courteous and responsive, and the pickup service has never been missed – not one day out of schedule, and never missed a day.
This is most unprofessional company that I have had to deal with, they change the pickup days without notice. Stop service for accounts that have automatic billing and simply forget to pick up on our street. Lady in customer service is rude and worthless. I could go on and on, DO NOT use these folks!!!
This company is absolutely ridiculous! I would never recommend this company because they will share your personal information with other customers! They have my information and about 200 more customers in a group email violating our privacy rights! Well done C6 disposal!!!!
WARNING, STAY AWAY FROM THIS COMPANY !!!!!
Very bad experience, when you stop your service that’s when they try everything to get your money. …
Cynthia has been the most helpful with all the accounts I handle. She has been super in providing me with information on both commercial and residential trash service. She provides great customer service!
Worked with C-6 Disposal now on a couple high pace school summer jobs. Albert Saenz has been great to work with. He understands the urgency of these short duration summer jobs for the school district. Would not be able to keep the pace needed to meet the schedule without him.
We’ve been with C 6 for many years and have received nothing but outstanding service. The guys on the trucks always wave and leave the bins at the curb upright. Office personnel are courteous and professional.
I don’t understand the negative reviews,
Cheaper then tiger but they suck when it comes to paying ur bill, there website is a reck! & if there trash trucks are full they just go ahead & skip ur house as if u wasn’t paying for the services!! Doesn’t happen every week but at least …
This is the WORST company ever!!!! I completely understand the awful reviews!!!! They don’t pick up my trash on a regular basis and every time I call the women that answer have SERIOUS attitude!!! They make it seem like it is OUR fault they …
The trash service for this company is very poor managed. Customer service is not at all polite to anyone who calls in for a complaint or business question. One in particular customer service rep is very rude and hangs up in your face when …
If you actually want your trash to be picked up, please do not go with this company. The customer service is horrible. They are con artists please read the terms carefully if you do risk going with these people.
How often do they pick up our apartment complex’s recyclables?…last month ONCE!! ONLY ONCE!! What a crap, but typical, SAT company!! Of course they’re following 21st Century standards. In the 20th Century it used to be “do what is …
I normally pay more than one QTR at a time. Apparently I’m behind and I paid the next 2 qtrs…however, they refused to pick up the trash today. …
Be careful driving around these trucks. A trash bag flew out and landed on my vehicle while we were driving and the driver did not stop to pick up the bag nor check to see if everything was ok. Made a call to the company and it will be ‘looked into’.
I switched trash companies because they were a little cheaper. I told them I wanted my trash to start on a specific day. I did not get my cans until that day and they refused to pick up my trash because “they trash wasn’t in the bin”. Just beware, you get what you pay for. Horrible customer service.
Won’t let you leave service. Makes you sign contract to even ask questions about service. Worst company I have ever dealt with in my life. I’m not even sure they recycle . Saw them put our recycling with regular trash. Won’t give extra recycling bins when asked said I would have to pay double. Worst company ever!!!!!!!
dont even want to give 1 star. My boss uses this dumpster and yet everytime we call to get something fixed or resolved, the customer service is horrible. YOU WORK AT THIS JOB AS CUSTOMER SERVICE do it correctly and dont give people …
I have NEVER encountered a company that allows the employees to speak to the customer the way C6 does. Tamara was yelling, talking over me, telling me things were my fault, and ended up hanging up on me when I requested to speak to someone …
I dread dealing with this company. In simple words, they are unreliable, inconsistent, and lazy. If you have a choice between this company and another, don’t even think twice. There’s no way the other company is worse than this one.
I’ve never been so frustrated with such a simple service. Albert fails to deliver on promises to me multiple times. I can’t get a construction dumpster on time to save my life. Yet another day, C6 disposal is costing me money, while my men …
Wow I received a notice that I was going to be charged a $3.00 convenience fee for using a debit card or auto pay to pay my bill. I guess by cutting their overhead and saving C6 money they respond by charging their customers. I wish I had an option for a different service.
Worse decision Ive made. Trash service is unreliable and dishonest, I entered into a 1 year contract without even knowing it. They have to force customers to remain because they do not offer professional service. I cant wait till contract is over!
Not the greatest of customer service and there only seem to be two ladies that run the main office. Just hope you never have to call them.I have my bill paid with them and they have not picked up my recyclables, did however pick up my trash …
This company is very Unprofessional! They also have a big turn over of employees you can never speak with the same person!
The owner of C6 disposal is very hard working and concerned with customer service. He is very dedicated to the company and gives up a lot of his personal time to keep the company running despite day to day issues, rude customers, broken phone lines, or employees that slack off. 5 Stars!!
The Company is nice but there is a female representative by the name of Tamara that needs to take classes on how to treat people. I purposely did not pay bill because she is rude , she yelled at me. Would not even listen.
C6 will NOT allow you to move past the person on the phone if you have a problem. They do not “escalate their customer service calls in accordance with their policy”. THEY SUCK……they continually miss my trash, they are messy, and …
Terrible business, missed my trash on several occasions, sent several fake late payment notices to try and get me to pay additional money. Proved to them that I had paid, but still kept receiving late payment notices. They eventually apologized(kind of) but still how can you do that to a paying customer? Company is a giant scam.
I have not had to deal with C6’s customer service, but I have to give them a shout out for going above and beyond at picking up things that other trash companies would leave behind. Among many other cases where I left items at the curb …
DO NOT USE THIS COMPANY. Beside having the rudest and most horrible customer service, they will fraudulently charge you late fees for “late payments” they have no proof of. They claimed I paid late and tried to charge me over half the …
Their new dispatcher is terrible on getting trucks to pick up my 30 yard roll off container. we have to call multiple times to get them to pick it up. then it doesn’t happen on new promised date and no call to explain why.
I should not have to spend my time doing their job.
Horrible business practices, beyond despicable customer service.
STAY AWAY from this company! (Tiger is their competitor) …
Terrible company. Continually missed my pick up days. Paid for twice a week pick ups but rarely got it. Their bins are busted up upon arrival and not clean (still smell from the last customer). I just cancelled my service and they want me to pay for the remainder of my contract. Don’t get suckered into this cut rate company.
Had a hard time trying to close my account with them. They told me to leave trash bin outside empty for pickup. I let the new owners know to leave it out and they even took a picture for me that it was outside. Someone had picked up the …
I would rather spend an extra $25 per qtr to have Republic or Tiger pickup my trash. The Customer Service at C6 is horrible. They are most eager to put you on stop service even if you have paid online. Their online portal is a joke. I will be cancelling my service with C6 as soon as I can which I believe is March…
True to say that months ago their customer service was terrible. I’ve never had a problem with them in Alamo Ranch. Thier billing dept is not so good but it seems they are correcting some issues with employees. At least their drivers don’t drive like crazy in our area. I can only speak from my experience.
NEW CUSTOMERS! DO NOT USE THIS SERVICE!!!!!!!!!! I called customer service, spoke to Jaime, to let them know my trash was not picked up. Immediately she talked down to me and was insulting my intelligence, by telling me the 5 small bags of …
Believe the negative reviews. C6 customer service is maybe the worst I’ve ever encountered. What’s worse is no one else services my neighborhood so I am stuck with them or taking away my trash on my own which I am seriously considering. …
Third rate company!. Regret the day I made contract with them. Will not renew and that is a fact. Complaints are handled by who ever picks up the phone because manager is never available. Complaints are never resolved. I have been …
My apartment community I manage has been using C-6 Disposal since March 2017. Although we have only been receiving their trash services for 6 months, we have been very impressed. Our rep, Ralph, is a great communicator and has been very flexible with our requests. Thanks, C-6! Thumbs up.
If I could rate no stars I would. Very hoorible company. They don’t pick up my trash half the time there supposed to. I call and speak to Mark every time it doesn’t get picked up and nothing has changed this has been going on for about 4 …
DO NOT use this company. They require a 1 year contract (which they hide in the legal terms agreements link rather than tell you up front) that must be PAID IN FULL FOR THE FULL YEAR if you cancel at any time. To cancel you must send a …
Conmen. Service was “okay” for 5 years. Was a good customer then my HOA switched to another company so after jumping through hoops and sending a certified letter they called me to tell me they were charging 3 xtra months per the terms of fine print on a 5 year old contract. Reporting to BBB. Stay away from these guys.
Do not do business with C-6. They are not interested in customer service. They missed a weekly pickup for me and when I complained and asked for the contact info for anyone in management, including the CEO Jorge Cantu they said they …
They claim to mail bills quarterly but I have not received 2 of them in the last year. They then charge reinstatement fees when they don’t actually reinstate service. When you go to cancel service they claim they have a 60 day cancellation …
This company is a joke. I have been with this company over a year. They always miss picking up trash on my street, and when I call the office the office lies about what time the trash was collected. I leave my trash out overnight so their …
In working with C6 they have proven to provide a quality service at a reasonable price. My point of contact was Cynthia and she was able to explain service and pricings, along with educate me on procedures of C6 service agreement. Great company to work with.
Ralph and Albert went over and above to help me remove very large amounts of old furniture and mattresses. This was a huge job as I manage a high rise building downtown. They were here at 5:30 in the morning before traffic. I am very please and recommend this company.
I don’t even subscribe to C6 Disposal for services and never have or will. Their disposal trucks back into my gravel driveway after picking up a neighbor’s trash & have done significant damage. I’ve politely asked the drivers not to do that …
Sometimes it seems like a good deal, but you’ll pay in the end. They’ll end up charging you for an extra trash can as an equipment fee regardless. They’re not gonna listen to any dispute. Stay away.
Stay away from this company. After clarifying that they received their trash bins, they sent us a new bill saying that they didn’t get the recycle bin and charging us for not having them for a year of service and the missing bin. Bad …
DO NOT USE THIS COMPANY! They claim that USAA’s electronic payment arrived late and cut off our service unless we paid additional fees. We all know that USAA never pays late and they proved it with the check date and postage date. …
I paid for a swap and they came picked up the full dumpster and never brought another. The first one was already paid for. Im trying to get my money back but they don’t answer the phone. I keep leaving messages .
Tamara is by far one of the rudest “customer service” reps there is. She happily informed me that all customers are put on a contract when u sign up which happens to be in the fine print. Also, according to Tamara, they don’t take …
Great company and great prices. Much cheaper than competition in San Antonio. We have great service at our apartment complex and they provide the 40yd. service at our remodels. Always on time and consistent. Highly recommend working with them.
WARNING, strongly recommend NOT to do service with C6. They require an ANNUAL contract with no incentive and require 60 day CERTIFIED MAIL cancellation letter. Their auto pay is antiquated and doesnt permit an adjustment unless manually …
They have missed a few days of picking up my trash. The recycling guy toom trash out of the recycling bin and instead of putting it in the trash bin next to it threw it on the ground outside my house. Also if you call them you can expect a …
Albert in Commercial Sales provides great customer service. He is always quick to get to my requests. They have great rates and are easy to work with. I definitely recommend this place.
Customer of C-6 disposal and have experienced no problems thusfar (about 8 months into service) and best prices in-town. No missed trash collection days either. …
This company is so ridiculous. I called to ask about an increase in rates on my recent bill and was told by customer service that they just started working there and had no idea why the rates were different. They also informed me they were …
I had this service for exactly one year, it was extremely poor and disappointing, their web site is very challenging to navigate and it does not process transactions accordingly so I ofter had to deal with late fees. I cancelled my service …
Signed up with this service 6 years ago and been paying routine bills.. After calling to discontinue my service they insist I am under contract (renews automatically). I already have a different trash provider at the new house and I am …
Hands down, this is the worse disposal company “servicing” San Antonio and the surrounding areas. They spill trash and don’t pick it up, cut off service with no notice, the online bill pay service is a joke, and their inside customer …
I just received a notice that the company is increasing the price of service because of people who put tree trimmings from contractors and Covid-19 related issues. Why is everyone having to pay for the pick-up of unauthorized brush and …
This is a company that absolutely does not care about its customers or giving any type of customer service. I was on the phone with a rep and asked for a manager or a supervisor and she said that they dont have one. Then I said well how do …
I actually didn’t didn’t want to even give the service 1 star. I have had nothing but problems with this service. In June all of a sudden my trash was not being picked up. I called each time to be told they would GPS the truck…what do …
BEAWARE! Terrible customer service Hidden fees. High cancellation costs. We were charged an additional fee after they missed a pick up week for having the container too full.
I’m very happy with their service. I have been using them for the last 6 years. They are prompt, friendly and courteous every time I talk to them. This first to review a business are normally people complaining. I’m here to tell you …
Do not waste your time with this company. Terrible customer service and difficult to terminate contract. If you like missed trash pickups and someone being rude to you on the phone then go ahead and give them your money. Metro waste and …
I want to give these guys 5 stars! First off, the price for having two cans (one refuse, the other recyclable) can not be beat anywhere in San Antonio! In our experience, the drivers and garbage collectors have been courteous. As far as …
I am liking the Service we get from C-6 Disposal….. There was a time when there was a miss and hit in the sense of how our trash was picked up…I was able to call C-6 and they fixed the problem and even gave me a discount for the days …
I would give a zero if I could. Worse customer service, So they keep missing my trash pick up. Today I call C-6 Customer service and talk with David. I explain to him that my trash was not picked up. He says sorry we can pick it up on …
They miss pickup days often. I left my trash out by the curb and called to let them know they didn’t pick it up. After a week of phone calls they came out the day before the next pick up. Stay away from them. …
I called this company to inquire about my bill. I was not satisfied with the explanation that Cheryl gave me. I asked to speak with a supervisor, manager, or someone else to discuss the issue further. She claimed that there was no one else …
At the apartment complex where I live, C6 has not picked up our recycling for at least three weeks. The office here at the complex says they were told that the recycling has “contaminated items” in it, whatever the hell that means. C6 needs …
My wife and I have called C-6 about getting a roll off delivered to our house because in Helotes we cant use anyone else due to the contract they have with the city which I understand. But what I dont understand is that when I was told by …
NOTTTTTTTTTT!!!!!!!!!!!!
Let me just start off by saying that C6 is the WORST company I think I have ever …
They have missed our house for pickup many times in the 6 years that we have been customers. I have never made a big deal out of it. The woman who answered the phone tried to make it seem like it was my fault that they didn’t take our …
We have been using C6 for several years and have been delighted with the service. Recently we had a CRAZY request to add a one day temporary roll off to our account, and Albert was very accommodating and patient and helped get us exactly …
Worst company ever!!! Horrible horrible customer service. When Jaimey could not resolve a problem about skipped pick up service, which happened very often by the way, her resolution was to hang up on me. She was extremely rude and hung up …
Do not use this company. Customer service rep hung up on me 5 times in one day. She is rude and unprofessional. She had the nerve to tell me to I was rude for telling her that the company sucks. They don’ t pick up day after holidays when …
They are HORRIBLE. If I could give 0 stars I would. My trash can was stolen from my house on a day where they came to pick it up. When I called to ask about what I could do, I was informed there was NOTHING they can do and I would have to …
My company has utilized C-6 for several years. Our pick up day has always been Monday. Yesterday, our dumpster was not picked up. I tried to contact C-6 but their telephone lines were down. Their website suggested that we email them …
This service is a joke. If my company had a 1.5 star rating, I would start looking at where the disconnect is (probably poor leadership). The owner is supposedly genuinely concerned with customer service, but every complaint is about …
C6 disposal has been amazing. I am a property manager at a apartment complex and sometimes it is difficult to get a hold of vendors but not C6. Ralph has been there whenever I needed him and has always answered my emails promptly. He has …
I have C6 because this is the service that my HOA has setup for our community. The actual garbage and recycle pick up is not a problem at all. It is exactly what you would expect. The issue that I have with C6 is when you request anything …
I definitely understand why there are so many bad reviews. We just bought a house in a neighborhood where this company is the only option for trash service. The previous homeowners put a stop on the trash service and then left a trash can …
They were good during general service. The drivers were very kind to wave when they came by. Now my husbands job had required us to move and they are terrible! Left our trash sitting by the road for weeks and will not pick it up. I’m in …
Do NOT sign up with this company! I would give them no stars if I could! They make you go online and agree to their terms and conditions (which most people don’t read) well in there it says you are in a contract with them on a yearly basis …
I am not sure where all these disgruntled 1 stars are coming from. My experience with C6 has been quite the opposite. We have had service with them for 4 years and used them one time for a large container for construction clean up. They …
Missed our trash pickup 3/29/21. No reason given. I called twice and it was sent to upper management. Called again spoke to Ralph to have 6 extra bags picked up for having missed 4/4/21. They didn’t pick up any of the 6 bags not even the 3 …
Trash place perfect way to describe customer service. Cheapest place for Reason. Once my contract with them is up will definitely be going to the competitors. …
I have lived here for 17 years, and have had wonderful service from C-6. They have been very helpful in removing so much, being professional and friendly also. If there is a miss in collection, I simply call and they take care of it. The office staff has been great too. I have seen other reviews. I would highly recommend C-6 !
Zero stars! Worst company ever ! They are not here to help, they are here to screw you over and take your money. If you do not believe me please read their terms and conditions before signing up for their services. There is many more …
If I could give 0 stars, I would. This is by far one of the most unprofessional, disorganized, and dishonest companies I have ever worked with. Their trash collection services are subpar, their billing is a mess, and their customer service …
I’ve been a customer for about two months. Last Wednesday they didn’t pick up my trash. I spoke to C6 Thursday and Friday and I was scheduled for a pick-up on Saturday. The truck came on Saturday and took my neighbor’s garbage instead. So I …
I can not express how happy I am with C-6! The garbage men are very nice! Yes, I have gotten to know our garbage men! It’s nice to see a friendly face doing a great service for our community. …
I would give them 0 stars if it was possible. I chose this company because they were cheaper than others, but you get what you pay for! This company works in the dark ages. You must manually update your autopayment when they randomly change …
I am very dissatisfied with C6 Disposal Systems. I currently have their service and am in the process of moving. Today is May 18th, and as I called to give notice of my cancelation, I was told that I am under contract and can only cancel …
C6 is definitely an affordable disposal company that has always picked up my trash on time, they have been reasonable when I have forgotten to pay my bill, and although they don’t have the best phone representatives, I don’t really ever …
Our business has been a c6 customer for many years, and recently there were a few missed pickup dates for one of the dumpsters on our property. Brandi was extremely kind and accommodating, and investigated the situation thoroughly. She …
I have never encountered such terrible customer service in my lifetime. We have been a commercial account for some time and when my credit card expired, I attempted to send them an updated form authorizing a new card. Either the fax …
Very hard to get ahold of. I have never gotten my phone call answered even after sitting through multiple options on the automated system, ALWAYS have to wait for call back. Their collection process of bill payment is horrible, cant sign up …
Do not use! They cut my trash pick up from twice a week to once a week. ok i was fine with that but then they never pick up my recycling which i do to keep room in the bin for actual trash. have called at least 3 time and nothing. Yet i …
I entered the last review about C6 not picking up my trash on the scheduled day last Wednesday or the work-ordered pick-up on Saturday (as pocu321). Google reviews will not let me add a photo via edit so I have to enter it with my other …
I have had the absolute worst experience with this so called company. They have screwed up my billing numerous times and have missed my trash collection several times. To top things off, after they screwed up on my billing they still …
This is a very unreasonable company to do business with. Their customer service is absolutely horrible. The supervisors refuse to speak to the customer to assist in resolution. They are eager to put a stop on service even when we proved to …
This company is awful. Customer service is sorry and they never pick up our trash when scheduled. For the last six months, I’ve have to send them an email every week to remind them to service our dumpster. They send me GPS screen shots to …
Horrible customer service. I called about my trash not being picked up. I was told my service had been suspended. I’ve on auto pay since January but there was system error. So now I have to pay a late fee and still have my trash for another …
Ralph really helped me out with setting up my Pest Control Services. He not only gave me more information of the ins and outs, but also for the future home I wish to buy. He explained everything in full detail and even saved me some money …
I’ve never been more disappointed in company in my entire life. I went with them just to save a little bit of money and because they were locally owned and operated so of course I went for the small guys. I’m regretting it. They constantly …
Most Strongly Not Recommended! Won’t let me give 0 stars! There is a reason why most of my neighborhood is with the competitor. Read the fine print. If you want to stop service they will charge you the next 3 months service without …
C6 Disposal needs to change their motto to “A Noticeably Inferior Garbage Service”. They are contracted at my apartment complex and they NEVER pick up the trash according to their contracted schedule. The end of this week will mark a full …
It appears the policy of C6 Disposal is to not to discuss or divulge customer information (of any kind) on platforms such as Google, Yahoo, Yelp, etc. They hide behind this statement to not be held accountable for their horrid service. …
They missed my trash can On Wednesday. I called and spoke to multiple employees over the phone saying they were sorry and someone would be out to pick up the trash. After promises over the phone I decided to drive the 1 miles to there …
This Company is terrible, I’m very busy with work and sometimes forget when my bill is due and I never got a notice to let me know my bill was going to be due, on top of that no late notice so I can avoid a late fee Also tried to call them …
This company is horrible!! I switched because they were cheaper. After 6 months of service with them they missed the pick up date 3 times and they refused to come pick up my trash until a week later on all occasions. Once they pick up the …
Zero stars! C6 is difficult to work with and has terrible customer service. They’re dishonest in their business practices and do not uphold their end of the contract. Getting issues resolved with them is impossible. I would not recommend …
EDIT: C6 was reliable until they missed a few extra pick-ups. Staff is difficult and does not assist with customer service issues. Automatically renewing contracts are deceptive and difficult to get out of. It seems as though they just …
I would rate this place a ZERO if I had a choice. We moved to San Antonio a year ago and have had issues with this company from day 1. First, it was issues with their website, which was almost impossible to navigate. They’ve made some …
Poor communication. Very hard to get anyone to call you back. Service days are missed every week with no response from company. You have to leave voice messages and no one returns your calls. Emails are sent and no response either. The …
This is a horrible company. They are rude, and unprofessional. I did not receive a bill and they shut my service off. I paid the late fee, and then my trash was not picked up. I tried to set up auto-payments, to avoid future problems, but …
Just got a shutoff notice for service (via email, with no link to a payment site, no amount due, and no invoice whatsoever), and after digging through months of mail, email, and looking back at phone messages, I haven’t been billed in 6 …
where to start. They were always after 2pm for pick up. They took half of our service away by going from 2 days to one but only deducted a 1/4 of the price. I went to cancel and was informed that I had a contract. which i was told nothing …
I called their customer service to report my trash can being stolen. I was given the number on the can and instructed to locate it or I can purchase a new can for $90.00. When I asked to speak to management, I was told they were unavailable …
We have been customers for over 19 years. They fail to pick up our trash. Husband goes out to speak to the guys. They say we did not pay! We get a bill and payment is made electronically. No bill received, but guy advised us that 4 close …
These people dont value their customers. Marlene is the worst person you can speak to. I transitioned into a new job and I let them know i was going to be late i never had a problem before and they decided to charge me a 25 reinstainment …
This company is a nightmare. It’s hard to get through the lines to speak with an actual person. I made a payment in January. They lost the payment and cut my service without notice. I called and made a payment over the phone with a credit …
Always skips the house and never collects recycling!
Called today due to the trash not being collected, but the neighbors was. My account was current and the office personal had no answers as to why it was not …
DO NOT Ever sign up with this company, they will put you on a year contract that will automatically renew each year unless you snail mail a written cancellation letter. They switch our pick up days and did not pick up on the new day for 2 …
So we looked into switching to them and decided against it. Got a call last week saying I had an unpaid balance (seriously what???). After we discussed that I had never had service with them he said he would call me back. Just got a bill in …
I had residential service. I canceled my service and had a cancel date of Feb 22. I had asked for Feb 17 and they told me the earliest they could cancel it was the 22nd. I said, ok, that is fine. The new owners started service today, …
I’ve been a customer for many years; started when they first advertised in my area. The trash pickup could be better as I’ve had missed pickup days but was told that I would receive a $5 credit on my bill for the missed pickups. If this …
**Update#3**: Mar 12, 2021. Owner deleted comments returned and reworded even though it says 7 mo.s ago. They say to call office for further inquiries…😂. That’s the problem! Again NEW EMPLOYEES…RUN don’t walk away from this disaster of …
I worked in the San Antonio area providing water restoration services from the recent winter freeze damage. I used another dumpster provider all over town and was very pleased with their service. Tried to have them drop a dumpster in …
After reading all the reviews, as I always do,this company will not be considered for service, thanks to all the people who took the time to share their experiences with this company, perhaps after reading this they will get the message that reviews matter.
I was with C6 for three years and in that time found their communication with customers on changes in service to be non-existent. During the recent snow event, they did not email to say that they would be skipping service. Other providers …
There was confusion with my bill, & my garbage was not picked up. I called & was assured they would come back to pick up. I even stopped the truck, but they said I had to call even though I was on the phone. Over an hour later, no pick up. …
Listen to all these reviews and do not sign up with this company. You will have at least one or more similar experiences – the worst service.
They have the time to robotically write “The company reserves the right to hold …
Started out a bit rough, some miscommunication . . but overall been happy for last two years. We have been charged for overfilling the dumpster 2X and I really could not complain – it was pretty well overloaded. I think once they get you …
Refused to pick up the dumpster for weeks at a time because there was “construction material” in the dumpster. On 1 instance there was 1 piece of Sheetrock less than 1sf in size that was placed in there by a neighboring business. …
AVOID THIS COMPANY AT ALL COSTS!!! There’s a reason they only have two starts on Google …
There are not enough words of how awful this company is.
After attempting to change name and email on my account to my ex husbands, A YEAR LATER as he stayed at the same address, he is still dealing with their …
Poor quality and inconsistent, it’s a hassle to deal with them and will try and paint it as an issue on your part or someone else, yet never took responsibility when the problem was their fault. Will not cancel your service when you call …
C6 did not pick up my trash correctly. I spoke to Michael Ragalato. He was extremely rude when I began speaking with him. He kept talking over me, cutting me off, and arguing with me. When I explained the issues, he said that it was not …
This company told me how to cancel my service due to selling the house. They did not follow thru on their end, did not notate my account, and did not show up to pick up the cans until 2 weeks after we sold the house! Now they are charging …
You can read each and every review and get a small understanding of how unprofessional this place is . Just look at the owners response to each and every complaint it’s exactly the same cold and harsh robotic. We have had multiple issues …
If I could give them less than 1 star I would. After prepaying all the way through my move out. In which I did over the phone with them when setting up my account. These predators decided to toss 8 dollars at some point in addition after I …
I recently started service with C-6 Disposal, I have yet to have any issues with my bill or trash/recycling pickup. It does appear that since I started my services, the company was acquired by Republic Services and the online portal for C-6 to pay the bill, no longer works.