Founded in 1933, California Bear Credit Union is a nonprofit financial cooperative that is regulated by the National Credit Union Administration.
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 9AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
300 S Spring St Ste 1215, Los Angeles, CA 90013
(Translated by Google) Bad they don’t have an app to pay
(Original) …
Poor customer service
Great Customer Service!!
It takes forever to answer the phone calls.
The worst service I have had at this bank. Rude customer service agent
Best costumer Service very professional people that care!
Tech help on phone was very helpful. She stayed on the phone and walked me through loging in. Thank you.
The loan officer Jennifer is very rude when she talks with her clients does not offer any information has a tone in her voice like if something is bothering her when I ask a question
Great friendly service , was helped in a timely manner , Kevin was wonderful
I appreciate the time and patience they give me when I come in. Thanks!
This place is super efficient and the staff is very friendly and helpful. They were able to help me out when I was in a huge bind and I cannot thank them enough.
HIlda is great! She set-up a business account. She is professional, thorough and friendly!
I love the costermer service. Just not the covid hours that have caused a change in saterdays to be close at both branches 😫 …
I love it there! God knows I wish another Branch near me in Hawthorne.
This Credit Union needs to be able to change pin #’s and some other functions other than going to downtown LA
it seems they are out dated with technology …
Just want to say that I’m very happy with the staff, they are very friendly great customer service very professional and quick.
I’ve heard great things about this place.. went in to inquire about details, and spoke to Mr. Valdez. Superb customer service, and very informative!
I think this credit union is the place to go 👍 …
I absolutely love that they know me when I go in to do a banking transaction, very personal service!
Every time I have experienced service that made me feel as if I’m the most important thing going on inside their offices .
The worse experience I had with this credit union I had a account with Toyota i was satisfied with them but I got mail from this credit union every week to lower my interest rates after refinancing with this company I regret so much they …
I come here every so often to make cash deposits. The black lady teller with the braids is ALWAYS rude, and she acts like she hates being there. She doesn’t have have to act like a saint but can someone please tell her to leave her bad attitude at home.
If I can give a 6 stars I will definitely give them. Thanks to Daniel, Judy and Kyle for there amazing help and service!
I really hate this Credit Union but, it is the only credit Union my Employer is with. They are very slow to provide important information and the Customer Service is a waste of time..a bunch of ill informed people who are hard to get in touch with.
This bank sucks don’t get it. You can’t deposit a check if your not in LA, because that’s where their only bank is at. It’s literally been 2 days and I’m still waiting for approval on phone deposit. THEY CAME AND DIDN’T MENTION THIS. I’m out. Trying to get them to learn thier lesson. TOOK OUR MONEY.
Every time I come here the staff greet me by name. I am happy that they strive to remember all of their regular customers. I never get charged for the services that I need when I am there. The staff are very friendly and professional. I would recommend this branch to anyone who is in need of banking services.
Customer service is horrible…I think I’ve had only one nice young lady that use to help me but lately I’ve been dealing with a rude and abrupt “gentleman”that everytime i speak with him i have to put him on check. I don’t even want to …
Day 1: 05/25/21
1st call- to request a NSF to be waived as courtesy since checking account was use by error, ignored by Call Center Supervisor after being advise to leave a voicemail and didn’t get a call back.
By all means keep away from this credit union bank. Customer service is horrible, bank policies is ridiculous, online website is horrendous, take your money elsewhere. I just paid off my auto loan through Bear and will never look back. You have been warn!!
Applied for a car loan an was approved instantly!!!! Very happy with the service from arlisa ,Eric an evelyn.
I definitely love the customer service and nice personalities that our in this office they make me feel so comfortable and Like family here very fast service !!!
-champagne
Wish I could give negative stars. Do NOT use for shared branch services. They refuse to fax my disability check to my credit union so they can release the funds. Management has been unresponsive
Called the member service line (1-800-Cal Bear) number and the person that answered was so incompetent and he was very condescending, rude and kept belittling me by judging my situation. Seriously Cal Bear, you just hire anyone off the …
Evelyn and arlissa made everything super easy and convenient . The process to open an account and to be able to get a loan was super easy and fast.
Had an issue with my account, and Daniel at the Spring St. location was able to resolve the issue with courtesy and swiftness. Thank you
CLIENT’S BEWARE
I have to admit when it comes to this business. 1* rating is giving to much. After I read their reviews. It seems like they are gonna treat people the way they …
I’ve been a member for about 30 years or more and i stay because i usually receive very good service. I recently used the auto reply and Lisett answered my question promptly and satisfactorily! Keep up good work!
I always feel like I’m banking in the 90’s when I deal with California Bear Credit Union. Yesterday, for instance, I was trying to do a balance transfer online from my VISA card with a high interest rate to my Cal Bear credit card. I was …
I’ve had nothing but headaches with this bank. The only reason I’m with them is because I refinanced my car at a lower interest rate with them. They make everything that should be very simple extremely complicated. There customer service is not the best and can use a lot of help in the area of COMMUNICATION.
This bank does certain things very well. AND good news about the PIN situation. We now can set our own PINS!!! YAY!!!!! The customer service I’ve received is great! One more quirk: there’s no way to reset a username for the online banking. …
I was really looking forward to refinancing my car with CA bear credit union but the times I’ve called the staff has been absolutely rude. I called asking for information and the man that was assisting me seemed irritated and expected me to …
Daniel Rincon, Kyle H. and Jose are so sweet nice and friendly. This is a branch that I will continue to utilize because of the great customer service I recieve. …
Stressed about being able to pay my rent on time while out of town, this bank has been a god send. The staff is super friendly and very understanding. The help they’ve provided me in such a tough, stressful time is beyond amazing. Stellar customer service. I’d move my banking business to them.
I appreciate how professional, friendly and helpful Kevin Jackson is whenever I call the contact center. He provides great service answers my questions and it’s always a pleasure speaking with him.
It took multiple phone calls and a couple of emails to different people over a time period of about 2 and a half months just to update my address and I’m still getting calls about updating my address to this day for some reason. I wish I …
Really enjoyed my interaction with the staff. Based on the recent reviews I went in thinking they couldn’t help me but I was wrong. They were pleasant to talk with and made me feel very comfortable. Thumbs up best service I’ve received in a long time.
Evelin Ramos was great, she was knowledgeable and helped with all my transactions and questions. A true gem!
Kyle was super patient and was persistent with getting my problem solved. He received prompt assistance from Kevin, Daniel, and Ron who together got my card activated again. I appreciate your help!
Presented with criteria to open an account ( live within specific area codes, utility bill, good standing within banking system and more than minimum deposit amounts)however upon attempting to open I was met with several hurdles. The …
I spoke with Rep Kevin on a matter that needed attention Kevin went over and beyond my expectations in resolving this matter,I truly appreciate his efforts and patience and most of all his professionalism, I have spoken with Kevin several times and each time he has been very helpful each time THANK YOU!!
Received an email stating Delays in Card Reissue Orders. I called in to see how long the delay would be since my card was set to expire soon. The representative that helped me apologized for the delay and offered to Expedite a Card at no …
Deposits are always late, customer service takes forever to respond. Honestly not even sure what they actually do, I’ve tried to refinance, they don’t do that anymore, tried getting a CD …they don’t do that anymore, transferring all money …
I would like to recommend Cal Bear for refinancing on a Auto Loan Or help with any financial needs. A special shout out to the Manager Lisett Moreno she was very knowledgeable and Professional. She made my experience and starting my New Membership and Lease Auto buyout very smooth. TY
I was a member of California Bear Credit Union for many years. I now live in another state, so had to close my account. I have nothing but the highest regard for California Bear. I would like to mention one employee in particular, Kyle …
Since when a Green Card (Perm Resident Card) is not a valid form of ID especially if I only make a deposit? …
Lisett Marquez is an exceptional Customer Service Agent. I had a problem with a double charge from a large supply company and the professional and exemplary proficiency with which Ms. Marquez helped me to rectify this situation was well …
Best Credit Union ever staff is so friendly and professional, very attentive and knowledgeable. Small hometown feel, where everyone knows you name. Can’t say enough about Eric, Evelina, and Arlisa…they are great.
Danny and Judy made everything so quick and easy. They answered all my questions, followed up with me to make sure I was satisfied.
Very professional and very easy to work with. …
Can’t say enough about the Bear! Friendly, efficient tellers – always willing to answer questions and make calls to get the answer. They were super helpful when our son’s Eagle Project was underway. When we put together our trust, the …
I called in recently and was helped by Kevin. He went out of his way to provide me directions on how to get to your branch, even telling me what streets to turn on. This is the best customer service I’ve experienced in some time. So much so, I felt the need to leave a review. Keep up the great service.
Update: after sending an email to the person that was supposed to return my call. I received a very general apology email response. Not acknowledging that what the teller did was wrong or even ask who it was or anything? I never gave names …
Wonderful experience applying for an auto loan at Cal Bear. I interacted primarily with Daniel Rincon and I have to say Daniel is an all star. He is kind, courteous, responsive, highly efficient, and fun to talk to. He was able to help me …
Daniel Rincon was the California Bear Credit Union representative that assisted me with my auto loan process. He made a stressful event, very easy. He is patient, very thorough and was always ready to answer any questions that I had. I …
I just wanna say that Keven Jackson is the best customer service rep. At California bear credit union absolute Bank Branch Rockstar and he’s supervisor Lisett are awesome , They are professional and helpful.
I have been a Cal Bear member at least 10 years. The recent contact I have had with Kyle Hanson was great! He went above and beyond to make sure I had the exact info necessary to open up two Teddy Bear accounts. He has been professional, polite and informative. Great customer service.
I’ve been with Cal Bear Credit Union for a few years now, and I cannot say enough about the professional experience I have received. …
I’m being nice here by even giving CalBear a two-star rating. As a long-time-member, I’ve been consistently disappointed and more recently appalled at the experience I’ve had on their phone customer service line. There is a guy who is so …
My husband and I have applied for loans and received them from various loan companies/banks. However, we are truly impressed with the professional yet friendly way that Mr. Daniel K. Rincon handled our recent loan request. He was precise …