If you like rude customer service and leaving voice messages and getting no return calls and having doctors tell you they’re sending a prescription to your pharmacy and then not doing it and ordering physical therapy or other tests and then not following through then this is definitely the place for you!
I made repeated attempts to reach my doctor to explain by phone a challenge. Impossible and sad – extremely unprofessional to protected class of people-
unprofessional only interested in payment and charging money and not patient care. Terrible customer service and doctors that are careless and uninterested. do not go here!!!
Great doctors here at Cal Ortho who use evidence based methods and treatments. Fantastic support staff who are knowledgeable and friendly and a professional and efficient front office!
Dr. Goff is a great doctor and took time to answer my questions and genuinely cared about my recovery. I would definitely recommend MTO to all my friends!
terrible…just a bad office to deal with. what is worse is that they know they have all sorts of office / admin issues and do nothing about it…don’t waste your time – they will do their best to waste yours…
I have had ongoing lower and upper back/nerve pain. The had gone to see a spine specialist at another practice and had a less than satisfactory experience. I finally decided to try someone different, so I contact Mt. Tam Orthopedics and …
I had four surgeries with California Orthpedics & Spine; three with dr. Goltz and and one with dr. Paul Kim. In all four cases the results were outstanding. Dr. Goltz replaced my right knee and did corrective surgeries on both of my …
Worst run office ever….I called saying I thought I had a broken leg…have had two before and was told I had to wait two weeks for appt.( yes, went to Marin General and leg was broken but every time I sit in waiting room for hours, I …
“Call me in a few days for results on fluid taken from surgery on your foot. If it’s infected, I’ll prescribe an antibiotic.” A week later, I’m still waiting for a call back from Dr. P. Kim. I also called to reschedule an appointment due to …
The worst experience EVER! My daughter had an accident and we went to Marin General. Went to this practice because that was the referral. Took 5 days to schedule an appointment (their excuse, had wrong phone number to call back and …
Not impressed. After having had two calls dropped yesterday afternoon, finally got a call back today on the third call after a 20 minute wait. Explained that I wanted to book a single office visit for my g/f, and pay cash. They wanted $400 …
Do NOT go to Mt Tam orthopedics PT. They scammed me. I paid out of pocket for every visit, was told that’s all it will be. They turned around and billed ins. And are now billing me for the difference!! They refuse to work with me. Do not go there! They’re awful.
They are horrible at scheduling. 3 visits… every appointment is 45 minutes late. Just go to another Dr. They are a bunch of talented doctors that have forgotten that customer service is important. The place is nice and mri is next door. Use their mri but find a different Dr.
In a month’s period of time and upon two requests for appointments for two family members, I have still not had my calls returned. I shall move on to another clinic as this is likely an example of the way the clinic operates on all levels. Therefore no stars from my experience.
The doctors, nurses and front desk staff are great.. I love both Dr Kim’s and Dr Oshell. The scheduling department especially Chris needs training or to be in a non client/patient facing role.
I had my clavicle repaired here by Dr Goff. He is a skilled surgeon I suppose I can’t complain. My scar looks great. But he has a poor bedside manner. I’m a wildland firefighter and I was in a motorcycle accident. When faced with the …
Dr Michael Hellman is outstanding- very kind, professional, talented, personable, listens well, explains things well, answers all questions. His staff is efficient, capable, very friendly, accessible and supportive. Highly recommend this surgeon and his medical practice.
Dr.Nadu, is the best physician 👨⚕️ for pain. I had multiple procedures from Dr Nadu.He has help relieve my hip pain even after a total hip surgery, has saved me from having a total knee surgery, and now I am also pain free in my l lower …
Nobody answers phone calls or returns voicemail. Chris who runs Dr. Naidu’s office is particularly bad at this. They need to manage their business better or their medical skill becomes irrelevant.
I have been to California Orthopedic and Spine more times then I can remember. Most recently Spinal Surgery by Dr Su who was awesome. Surgery and all follow up as been great. In all the years I have gone to them over 15 at least, never have I every had an issue. Highly recommend!
My regular Dr being on vacation she recommended Dr Goetz for a simple procedure..
This Dr was so rude and unprofessional dismissed amy Dr regular Dr’s treatment …
I have had 2 extremely negative experiences here…5 years apart. both involved steroid injections that yielded extremely severe allergic reactions. In both instances, responses from the medical staff were not helpful, in fact calls and …
While I hope to see Dr. Su next month when I called yesterday to make an appointment I was told that he had an opening today at 11:20. When I arrived I was told he was on vacation! I was then given his card with his extension and was told I …
Though I think Dr. Byers is a knowledgeable and personable orthopedic doctor, this is by far the worst run office I’ve been to in a number of years. Receptionists are full of attitude, as though the presence of patients is a major burden to …
I find the turnover of doctors concerning. My last visit the PA was so rude and made me feel she was doing me a favor the routine cortisone injection.As Dr Lawler only sees patients for sport medicine. The PA told me I am not a case for Dr …
I’ve seen three doctors here in the past year. Dr. Paul Kim (foot surgery), Dr. Oeschel (knee surgery) and Dr. Sponzilli (lumbar nerve block twice). All three are outstanding. Surgeries done without complication or post-op infection. …
The doctor we saw is good, but the front desk staff were rude. We visited twice and it was the case both times. They must really hate their jobs; however, they do not need to take it out on the patients. Even listening to the banter between staff, one staff asked another why she was in such a bad mood.
I have been going to see Lisa Elvin and Dr Byers for 13 years and I have nothing but good things to say for them. The overall communication used to not great but acceptable. They switched to a new, supposedly improved system that they …
It’s a shame they don’t care enough to call you back… The doctors are great, they clearly know what they’re doing… but who in the heck is running this office? On-line hold times of 10-minutes or more. Now I’m waiting more than 3-weeks …
This place is the absolute worst. It’s a factory for most patients in pain. You are simply a piece on an assembly line and treated exactly that way. I have no interest in ever ever returning to this toxic, angry environment to manage …
I searched from Simi valley to Fresno for someone who was knowledgeable about ankles. They all want to fuse my ankle. I had a long time friend that just had ankle surgery & had wonderful results no pain after 18 yrs., with Dr Paul Kim …
The first desk staff and nurses are RUDE!! I was made to wait 30 minutes because they were chatting about their tans. I’ve noticed a downgrade in the new generation of medical staff. They lack professionalism, honesty and kindness. The …
I have been treated both in Greenbrae and Novato for several years now by several doctors. I have seen Dr Lawler, Dr Cable, Dr Sponzilli, Dr Kelly and most recently Dr Thomas Kim. Dr Kim treated my badly fractured wrist which needed …
I have been a patient in this office for 2 years. I have seen Dr Su couple of times and he has always been great. The office staff is totally diffrent. Every single oneof them I have talked to have been very rude. I had an appointment for …
Dr Golz saved my shoulder. Completely rebuilt it after a catastrophic mountain bike crash left it in tatters. Shoulder is perfect 10 years later. I go to these guys for everything.
Extremely frustrated and disappointed by the office’s inability to provide a referral. Apparently I’m not the only one who has had an awful experience.
Front desk staff rude. Dr. Kim does not listen. After dealing with the front desk staff I should have realized the tone the establishment set. Do not bother.
Been here twice for two different things. First time found the Dr. imperious and patronizing and claiming I was imagining something (which I PT I went to quickly verified was exactly what was going on). Recently went for knee issues and the …
Wait, wait, wait. I’ve been dealing with severe lower back pain.A massage therapist, two chiropractors and another orthopedist later, I was referred to Cal Ortho. I saw Dr. Naidu on a Tuesday and we agreed on a course of treatment. It took …
I was a patient of doctor Naidu and his assistant Criss. He diagnosed me and said MRI is required for further treatment. I was waiting for the insurance approval for weeks because the doctor’s office didn’t send any information to my …
My first experience started with Dr Kim who performed an ankle surgery in Aug 2021 that fixed a long time problem. Dr Kim was very caring and provided ample information before the surgery. …
The staff is great in person but they manage to make everything (scheduling, filling prescriptions, contacting ur doctor, etc incredibly difficult. Chriss who is Dr. Naidus assistant is impossible to get a hold of and absolutely no help …
Horrible patient care. Almost next to impossible to get an appointment. I was finally able to get one, but was delayed by 2 minutes due to contruction and traffic. I was told they need to reschedule having no empathy for patients who have been in pain for weeks.
Receptionist was rude. And to add insult to injury she was incompetent and could not find that I had an appointment. After I told her it had been confirmed..then she rolled her eyes and found the appointment
If you like rude customer service and leaving voice messages and getting no return calls and having doctors tell you they’re sending a prescription to your pharmacy and then not doing it and ordering physical therapy or other tests and then not following through then this is definitely the place for you!
I made repeated attempts to reach my doctor to explain by phone a challenge. Impossible and sad – extremely unprofessional to protected class of people-
Great staff and Dr. Su has been amazing.
Great Staff’s and Doctor
Amazing they are so kind and caring they are the absolute best!😎 …
Doctors are highly respectable but barely worth going to given the horidity of attitude from some receptionists.
I’ve been going to this facility for years, and have found all of the staff very caring and knowledgeable. No complaints.
unprofessional only interested in payment and charging money and not patient care. Terrible customer service and doctors that are careless and uninterested. do not go here!!!
Great doctors here at Cal Ortho who use evidence based methods and treatments. Fantastic support staff who are knowledgeable and friendly and a professional and efficient front office!
Dr. Goff is a great doctor and took time to answer my questions and genuinely cared about my recovery. I would definitely recommend MTO to all my friends!
terrible…just a bad office to deal with. what is worse is that they know they have all sorts of office / admin issues and do nothing about it…don’t waste your time – they will do their best to waste yours…
I have had ongoing lower and upper back/nerve pain. The had gone to see a spine specialist at another practice and had a less than satisfactory experience. I finally decided to try someone different, so I contact Mt. Tam Orthopedics and …
I had four surgeries with California Orthpedics & Spine; three with dr. Goltz and and one with dr. Paul Kim. In all four cases the results were outstanding. Dr. Goltz replaced my right knee and did corrective surgeries on both of my …
Worst run office ever….I called saying I thought I had a broken leg…have had two before and was told I had to wait two weeks for appt.( yes, went to Marin General and leg was broken but every time I sit in waiting room for hours, I …
Dr Paul Kim has performed two surgeries on my feet. He is an excellent state of the art foot surgeon!
“Call me in a few days for results on fluid taken from surgery on your foot. If it’s infected, I’ll prescribe an antibiotic.” A week later, I’m still waiting for a call back from Dr. P. Kim. I also called to reschedule an appointment due to …
The worst experience EVER! My daughter had an accident and we went to Marin General. Went to this practice because that was the referral. Took 5 days to schedule an appointment (their excuse, had wrong phone number to call back and …
Not impressed. After having had two calls dropped yesterday afternoon, finally got a call back today on the third call after a 20 minute wait. Explained that I wanted to book a single office visit for my g/f, and pay cash. They wanted $400 …
Do NOT go to Mt Tam orthopedics PT. They scammed me. I paid out of pocket for every visit, was told that’s all it will be. They turned around and billed ins. And are now billing me for the difference!! They refuse to work with me. Do not go there! They’re awful.
They are horrible at scheduling. 3 visits… every appointment is 45 minutes late. Just go to another Dr. They are a bunch of talented doctors that have forgotten that customer service is important. The place is nice and mri is next door. Use their mri but find a different Dr.
In a month’s period of time and upon two requests for appointments for two family members, I have still not had my calls returned. I shall move on to another clinic as this is likely an example of the way the clinic operates on all levels. Therefore no stars from my experience.
The doctors, nurses and front desk staff are great.. I love both Dr Kim’s and Dr Oshell. The scheduling department especially Chris needs training or to be in a non client/patient facing role.
I had my clavicle repaired here by Dr Goff. He is a skilled surgeon I suppose I can’t complain. My scar looks great. But he has a poor bedside manner. I’m a wildland firefighter and I was in a motorcycle accident. When faced with the …
Dr Michael Hellman is outstanding- very kind, professional, talented, personable, listens well, explains things well, answers all questions. His staff is efficient, capable, very friendly, accessible and supportive. Highly recommend this surgeon and his medical practice.
Dr.Nadu, is the best physician 👨⚕️ for pain. I had multiple procedures from Dr Nadu.He has help relieve my hip pain even after a total hip surgery, has saved me from having a total knee surgery, and now I am also pain free in my l lower …
Would not recommend. Went for MRI amd staff was not caring not nice… low service level
Nobody answers phone calls or returns voicemail. Chris who runs Dr. Naidu’s office is particularly bad at this. They need to manage their business better or their medical skill becomes irrelevant.
I have been to California Orthopedic and Spine more times then I can remember. Most recently Spinal Surgery by Dr Su who was awesome. Surgery and all follow up as been great. In all the years I have gone to them over 15 at least, never have I every had an issue. Highly recommend!
My regular Dr being on vacation she recommended Dr Goetz for a simple procedure..
This Dr was so rude and unprofessional dismissed amy Dr regular Dr’s treatment …
I have had 2 extremely negative experiences here…5 years apart. both involved steroid injections that yielded extremely severe allergic reactions. In both instances, responses from the medical staff were not helpful, in fact calls and …
While I hope to see Dr. Su next month when I called yesterday to make an appointment I was told that he had an opening today at 11:20. When I arrived I was told he was on vacation! I was then given his card with his extension and was told I …
Though I think Dr. Byers is a knowledgeable and personable orthopedic doctor, this is by far the worst run office I’ve been to in a number of years. Receptionists are full of attitude, as though the presence of patients is a major burden to …
I find the turnover of doctors concerning. My last visit the PA was so rude and made me feel she was doing me a favor the routine cortisone injection.As Dr Lawler only sees patients for sport medicine. The PA told me I am not a case for Dr …
I’ve seen three doctors here in the past year. Dr. Paul Kim (foot surgery), Dr. Oeschel (knee surgery) and Dr. Sponzilli (lumbar nerve block twice). All three are outstanding. Surgeries done without complication or post-op infection. …
The doctor we saw is good, but the front desk staff were rude. We visited twice and it was the case both times. They must really hate their jobs; however, they do not need to take it out on the patients. Even listening to the banter between staff, one staff asked another why she was in such a bad mood.
I have been going to see Lisa Elvin and Dr Byers for 13 years and I have nothing but good things to say for them. The overall communication used to not great but acceptable. They switched to a new, supposedly improved system that they …
It’s a shame they don’t care enough to call you back… The doctors are great, they clearly know what they’re doing… but who in the heck is running this office? On-line hold times of 10-minutes or more. Now I’m waiting more than 3-weeks …
This place is the absolute worst. It’s a factory for most patients in pain. You are simply a piece on an assembly line and treated exactly that way. I have no interest in ever ever returning to this toxic, angry environment to manage …
I searched from Simi valley to Fresno for someone who was knowledgeable about ankles. They all want to fuse my ankle. I had a long time friend that just had ankle surgery & had wonderful results no pain after 18 yrs., with Dr Paul Kim …
The first desk staff and nurses are RUDE!! I was made to wait 30 minutes because they were chatting about their tans. I’ve noticed a downgrade in the new generation of medical staff. They lack professionalism, honesty and kindness. The …
I have been treated both in Greenbrae and Novato for several years now by several doctors. I have seen Dr Lawler, Dr Cable, Dr Sponzilli, Dr Kelly and most recently Dr Thomas Kim. Dr Kim treated my badly fractured wrist which needed …
I have been a patient in this office for 2 years. I have seen Dr Su couple of times and he has always been great. The office staff is totally diffrent. Every single oneof them I have talked to have been very rude. I had an appointment for …
Dr Golz saved my shoulder. Completely rebuilt it after a catastrophic mountain bike crash left it in tatters. Shoulder is perfect 10 years later. I go to these guys for everything.
Extremely frustrated and disappointed by the office’s inability to provide a referral. Apparently I’m not the only one who has had an awful experience.
Front desk staff rude. Dr. Kim does not listen. After dealing with the front desk staff I should have realized the tone the establishment set. Do not bother.
Been here twice for two different things. First time found the Dr. imperious and patronizing and claiming I was imagining something (which I PT I went to quickly verified was exactly what was going on). Recently went for knee issues and the …
Wait, wait, wait. I’ve been dealing with severe lower back pain.A massage therapist, two chiropractors and another orthopedist later, I was referred to Cal Ortho. I saw Dr. Naidu on a Tuesday and we agreed on a course of treatment. It took …
I was a patient of doctor Naidu and his assistant Criss. He diagnosed me and said MRI is required for further treatment. I was waiting for the insurance approval for weeks because the doctor’s office didn’t send any information to my …
My first experience started with Dr Kim who performed an ankle surgery in Aug 2021 that fixed a long time problem. Dr Kim was very caring and provided ample information before the surgery. …
The staff is great in person but they manage to make everything (scheduling, filling prescriptions, contacting ur doctor, etc incredibly difficult. Chriss who is Dr. Naidus assistant is impossible to get a hold of and absolutely no help …
Horrible patient care. Almost next to impossible to get an appointment. I was finally able to get one, but was delayed by 2 minutes due to contruction and traffic. I was told they need to reschedule having no empathy for patients who have been in pain for weeks.
Receptionist was rude. And to add insult to injury she was incompetent and could not find that I had an appointment. After I told her it had been confirmed..then she rolled her eyes and found the appointment