Incredibly sweat staff, they were truly wonderful! Even though I was nervous, the staff and doctor put me at ease. I will be returning for more services.
I have been a patient of Dr. Crispin for over a year and have seen her on numerous occasions. She is an exceptional doctor; professional, knowledgeable, and competent. I would highly recommend her for any dermatological need.
Dr. Milène Crispin was friendly, thorough and reassuring. She answered all my questions with no sign of impatience; and though it was a quick exam, it didn’t feel rushed or incomplete.
I am a patient of Dr. Wahlgren’s and I told her they were using $600 worth of Botox on me at the Salinas office, and she said absolutely not! After my first visit I paid only $110 and got fantastic results for my “elevens.” …
Friendly staff. Super clean office. The medical assistant was very nice. Dr was punctual and precise and very courteous. I truly appreciate it. Thank you.
My first visit to Dr Crispin. I found her by researching derms in Monterey County. Great educational background, impressive medical research, a true scientist. Up close she is attentive, professional, personable, a real straight shooter. So very happy to have found her. She is now the CEO of my skin.
First time patient, needed additional information for my flex plan to reimburse me for services. Spoke with over 5 different staff members and left, literally about 10 messages for the office Manager and no one has ever returned my call. …
CSI I was very impressed of the cleanliness of the clinic, courteous, and friendly the staff is. Carol was gentle with the procedure performed on me, plus she has a very sweet personality.
Dr. Christina Bolante gave me my life back. I’ve seen dozens of dermatologists over the last five decades and I have a few opinions about my eczema condition and treatment. She is the first to listen and take me seriously. …
Dr. Bolante and the staff are always so kind, efficient, and once I get promptly checked in, they honor my time by seeing me in a timely manner. Thanks for your care!
Fine experience with the doctor, but I am forever puzzled why a doctor would be OK with being an hour late for an appt., in this case mine. Very disrespectful.
Well, I drove 60 miles on Sept 30, 2019 for my 1:30 pm confirmed appt. I arrived at 1:25 pm only to find out that I had no appointment on the books. In fact, it indicated that I had cancelled my appt. …
Dr. Milene Crispin is a very talented Doctor and I’m fortunate we met. She most likely saved my life and her work, confidence and temperament are outstanding. California Skin Institute is lucky to have her. All the supporting nurses were also outstanding in every regard.
I traveled 6 hours as I was out of town and had waited two months for appointment. I hadn’t been seen there for 3+ years, so should be considered a new patient and was seeing a new doc. I was only allowed to talk about one skin problem …
Great as usual. Dr. Gordon is attentive and on point. He diagnosed my problem quick, prescribed the medications and gave the injection in few minutes.
Thank you so much!
Gerrit Henry, DO was clearly only concerned with getting in and out of the room as fast as possible. Cursory, impersonal care. The rest of the staff I interacted with were pleasant in contrast, so at least there’s that.
I was greeted by a nice and kind receptionist. I did not wait long to see the doctor. He was very nice and professional. The appointment was done quickly and painlessly. Thank you
This was my first visit to the California Skin Ins.
All staff were very nice and helpful. Dr. Peterson was helpful and explained everything thoroughly. He answered all my questions and I didn’t feel rushed. Thanks for the positive experience.
No real waiting time. Exam was thorough and professional. All my questions were answered courteously and discussed with ease. Would definitely recommend Dr. Crisp.
Everyone is so efficient and pleasant. Even during these challenging times. Dr. Crispin is a godsend. Have every confidence that with my history of melanoma, I am in the best hands.
Dr Crispin did a thorough exam…found something that needed a biopsy. Procedure was quick and painless. Instruction for after care very good. Staff caring and pleasant. Happy to have found her.
I went to other dermatologist and they couldn’t fix my problem. Dr. Peterson fixed it the first appointment. He and his staff are knowledgeable and caring. They made me feel comfortable right away and I knew I was in great hands. Would …
Staff was friendly, but my son was there on Monday and the dr gave him a prescription for some cream. When I went for myself 3 days later they sold me the same cream for double what I paid for my son and didn’t offer me a prescription. Very disappointed will never return.
The staff at California Skin Institute very professional friendly and kind .Dr Henry is very nice and has a sense of humor.He is knowledgeable regarding all aspects pertaining to skin problems,I appreciate him taking the time to look at me …
I have always been treated with courtesy and professionalism every time I come here for an exam. Dr. Bolante is very thorough and considerate. Thank you for being open during the Covid 19 pandemic.
Poor customer service in Monterey Office. I tried to make an appointment on line. Nobody called me back to actually schedule. I called main office and finally talked to someone about what I wanted from the website. She was rude and said she …
I had a good experience at CSI. My dermatologist retired a few years ago, so I had to find a new Derm office, and CSI is the primary “game in town” now. Dr. Bolante was my physician, and she was very thorough. Her Medical Assistant (sorry, …
ZERO STARS. They moved me in and out like a factory and were very curt. Unfortunately, they were over 40 minutes behind schedule but did not acknowledge it. I could hear the dr and assistant speaking rudely about another patient while …
Read the Yelp reviews before you waste your time. Unfortunately I did too late, but I did call again before I came to make sure my appointment allotted time for my dermatology concerns, which included a skin cancer screening I specifically …
Efficient and timely at setting up an appointment for surgery. Good job of removing lesion and reconstructing the deficit on my face. Good instructions on post op wound care
I get a lot of anxiety when visiting the doctors however Dr. Milène Crispin made this visit one of the best I have ever had. Soft spoken but extremely confident and knows what shes doing. Will ask for her if I need a return visit.
I saw Dr. Wahlgren for a skin problem. I was a little hesitant when I arrived at the office, as they seemed somewhat cosmetic focused, but Dr. Wahlgren was wonderful. She had a great bedside manner; totally put me at ease. When my condition didn’t improve and I called the office a week later, they were very responsive within a few hours.
The doctors, technicians and receptionists are excellent. The doctor checked me over really good and found some spots. Hoping they’re negative. Very highly recommend CSI!
I love Dr Bolante. She is professional, kind, and courteous. Appt was easy to make, my wait time was short, and my physical was thorough from a-z. She is very personable and explains her findings in easy terms.
This was my first time going to this dermatologist and unfortunately, I left feeling like I had none of my questions answered and felt I didn’t receive very much information about what was actually going on with my skin. I did not like the …
Staff are professional. I was greeted curtiously and the staff seemed like a bunch of nice people. The doctor was helpful and had great recommendations for my dry skin. I would go there again for any future epidermis issues and recommend this facility to anyone. Amazing group of people!!
Dr Bolante is very thorough and takes the extra precautions to be prudent, rather than allowing a condition to perhaps spiral into something greater and more challenging. For that, I’m grateful.
I would prefer to give CA Skin Institute ZERO stars. Their customer service is HORRIBLE. I had an appointment with Dr. Crispin for a procedure. Arrived on time and was informed I had to reschedule my appointment because I didn’t arrive …
The Monterey Office is located in a beautiful Early California building. I found the staff to be universally friendly, available and well informed. I feel that Dr Hamley did an excellent job, as did his assistant. I was well informed about …
Very rushed appointment that I waited over a month for. Very nice staff and nurse, however the doctor did not even allow me to ask all of my questions. Very unprofessional, would not recommend.
Dr. Hambley was very courteous, informative, and highly professional. A good sense of humor to put one at ease. He easily explained how the surgery procedure would happen so no surprises would come about.
I am disappointed to say that I am not impressed. The doctor spent only a few moments looking at my daughter’s extensive body rash and gave her a prescription after saying that he didn’t actually know what the rash was. Unfortunately, and …
It takes a bit to get in to see a doctor but this office is clean and efficient and the doctors are great. I felt heard and the doctor took quick action on my concern:
People are courtise and friendly. Dr is knowledgeable and her answers were conforting. She’s makes you feel comfortable and you don’t have to worry after completion of the examination.
Everyone I encountered was very pleasant. I wasn’t kept waiting and Dr Crispin takes the time to listen and respond to my concerns. Overall it was a great visit!
Everything went very smoothly. The procedure was explained in accurate detail. And there was no pain at all. It took about 15 minutes. The first surgery was successful and removed all the cancer. I was released within 2 hours, immediately after the results returned.
This was my first visit to California Skin Institute and it was wonderful.
Dr. Christina Bolante and her assistant Marissa were attentive, kind and thorough. …
My son had 4 appointments, he only got pictures from his nail at the first appointment, the Dr. didn’t get pictures from each visit to compare my son’s health through the time. The Dr. asked us on each visit how we as parents saw my son’s …
Very efficient and accommodating service provider. I awoke with an itchy, burning rash on my face, called the Skin Institute and was worked into the schedule without hesitation. Dr. Bolante was personable and professional. I recommend this business highly.
on My first visit I showed up 15 minutes early to get the paperwork done so we could start on time, but everything happened so fast I was in and out of the room before I could even finish. The doctor barely looked at me and just told me all …
Had to wait a while as a new patient for an appointment. At the appointment I had very little waiting time before going back to the exam room. Dr. Bolante was very nice and very thorough. I was in and out in just a few minutes! Thanks
I have received excellent care from Dr. Hambley for many years and many Mohs surgeries. I was originally referred to him by two dermatologists. He is caring and explains each step of the procedure.
I came in for a visit to the skin doctor, the place is run like a McDonald’s get them in fast get them out fast. Had to go back speak to the doctor again about my skin condition, a case of vitiligo. I’m scheduled to go in for treatment I …
I couldn’t be more disappointed of this location service. Had an appointment on Tuesday at 11:50 it’s Friday I’m still waiting for my prescription to be filled. Only to call to meet jumped around through voicemail services and unattentive …
I found the the staff to be appallingly rude. I have never been treated so poorly by anybody in the customer service or medical industry. As a new patient, the office requires a copy of your health insurance card, which is standard. …
Lips by Leila. She is amazing! First timer with lips. She made a few suggestions- even suggested a lip flip with Botox and recommended some great CSI Lip product . SOLD! And I’ll be back
Very pleased with my most recent visit. I feel like we are starting to show progress. My last Dr had me chasing spots with creams but with the new Dr that I’m seeing at CSI, we’re working to get ahead of it instead of chasing it around my body. All staff polite and professional.
I arrived at the office, was checked in, had my temp read, and asked to wait in my car because the waiting area had several people. After about a 10 minute wait a staff member came and got me. I was ushered into the exam room. Dr. Bolante came in about 5 minutes later. The exam took about 10 minutes and was thorough.
I went to CSI as I needed to switch to a different dermatologist. In particular, a specific doctor received good reviews in our local neighborhood online chat site. It was a quick visit as I just had my annual skin check several months …
My experience with the admin staff, nurses, and Dr. Bolante were all very positive, and I’m confident that I’m good to go until my next skin check next year. But I have to be honest, the exam room I was in was definitely showing wear and …
Dr. Crispin was super friendly and gave an honest opinion about different cosmetic procedures CSI offers. I was in and out promptly and had all my questions answered. Thank you!
I am a melanoma survivor and noticed a suspicious mole. My doctor sent in a referral to Christina Bolante. I received an immediate reply to make an appointment within 3 days. Dr. Bolante performed the biopsy. She was courteous, very skilled, and empathic. She will be my dermatologist now.
Dr. Milene Crispin is conscientious, prompt and personable . I am pleased with the skin care she has given me at the CA Skin Institute. The nurses and administrative assistants are efficient and pleasant, too.
This was my first time there at the skin institute the front desk staff was very friendly and very helpful, the medical assistant that took me back to the room Was very nice and the doctor was wonderful, very thorough, answered all my …
I went to Dr Hamley for the Mohs Surgery. He was very kind and talked me through every step of the way. I am very nervous with doctors and needles. He was very understanding and helped me relax. Ask for music!! It helps!
They took my husband in ,as a new patient, as soon as they could as we felt it was an emergency! They were very helpful and we are grateful they squeezed him in! We will both be using them as our new dermatologist!
Dr Christina Bolante is my doctor. Since day one of my appointment I always have a pleasant experience with her. She greets you with a pleasant smile and a happy face. She’s an amazing doctor being an expert on her field. She was able to …
Dr. Hambley did mohs surgery on me. He did an excellent job and was very friendly, explained things clearly, was professional, compassionate, patient, thorough, kind, and over all a pleasure to work with. The rest of the staff at the …
Doctor Crispin is a wonderful skin-care physician — one of the best. With her great staff and pleasant facility, this is the best location in Monterey County for dermatology services.
I went to dr Galante for an aesthetic issue with was serious to me and my appearance. I did not know how rudely i would be treated after visiting this place once. …
I highly recommend Cat Fox, RN. She is extremely knowledgeable, provides thorough explanations, has excellent technique! She exceeded my expectations. Thanks Cat☺️
The doctor was over 20 minutes late to see me. Once the visit started, she was polite and and attentive. Care was very good but appeared to be quite rushed. Maybe an overbooking problem?
I was very pleased with how confident and knowledgable Dr. Crispin was. She was interested in me and asked smart questions and was quite friendly. The office was super on the ball and my full body-scan appointment was exactly on time and …
very friendly and welcoming staff; Doctor was helpful in explaining and answering my questions, and reassuring. The entire experience was effective, efficient and delivered in a caring manner.
Very professional staff and always friendly. The office is super clean. I’ve had numerous surgery on pre cancer since year 2000. I’ve been seeing Dr.Hambley for the last 20 year’s and he is a super nice man and always makes you feel …
I wasn’t impressed with my visit. I didn’t feel like Dr. Henry really cared what I had to say or what my history was for a first time patient. The diagnosis felt extremely rushed and I didn’t feel listened to at all. I don’t plan on returning and I am very disappointed.
Dr Christina Bolante takes excellent care of me!! I go in for skin checks and Botox. Very rare you find someone so special with such great technique. I’m always satisfied and I’m hard to please! So if I’m happy, you will be too!
Love Dr. Bolante. She continues to be thorough, kind, and personable. Nothing slips past her on my annual visits. I’m very grateful for her knowledge and professional presence. …
I have never had such terrible front desk service at a health care/patient care office. This was quite disappointing as this business came highly recommended to me for my children. The doctor was nice and the assistants were friendly, but …
I had a great new patient appointment with Dr. Crispin. She has a wonderful bedside manner and took the time to answer all of my many questions. She really listened to me and never made me feel rushed. I will definitely be returning again for my annual skin care exam.
Friendly staff. Doctor Crispin was friendly, and attentive; listening to my concerns. She thoughtfully and thoroughly addressed my issues. A Highly satisfied patient.
I felt she and her assistant were rushed rude and condescending. This isn’t the first time I’m feeling this. Sadly I will have to find another dermatologist. I felt like I was more of a bother than a patient and I’m WAY to old to be …
EDIT: Two days later … followed up with Dede (see below) who responded to my complaint of annoyance and she provided exactly the information I’d been seeking. She was gracious and super helpful. I had just needed a couple of tips or …
Incredibly thorough and efficient. Dr Crispin addressed all my concerns, checked out my entire body, and I was in and out in 25 minutes. No wait. Great staff. Highly recommend.
Great experience from the moment I stepped into the office until the moment I left. Dr Bolante and all the staff were very friendly, and more importantly, very helpful while dealing with my health issue. They will be following up with my …
Not sure where to start. Front desk not polite at all. Called day before to get information about witch Dr I was going to see after 7 calls I called billing and they told me she was nice. …
Nothing wrong with the Doctors but the staff could care less .If they made a mistake they will not admit to it and you are punished . They sent my husband text on my phone and like a good wife I confirmed his appointment. My name wasn’t …
Dr. Bollante was prompt which is always nice, efficient as her assistant took information first, so when Dr. Bollante came in she was prepared and figured out what should be done. Dr. Bollante shared important information and her knowledge …
Although a very short visit, the provider assured my that my skin issue was nothing to be concerned about. A pleasant visit all around. Very kind staff.
Really great visit with Dr. Bolante. We waited in our car after check-in, until our appointment time. Seeing the doctor was efficient and the room was nice and large so we didn’t feel cramped with four people inside, as I had to be there …
Every single time that I have had an appointment, they have kept me waiting for at 20 minutes. This time, I was wearing the gown and it was pretty cold. Then, the dermatologist came for five minutes, did whatever she need to do and left.
Love Dr. Christian, she’s so helpful and concerned about her patients. Unfortunately, didn’t give a 5 star because the office does not stick to your appointment time. Waited for my 3:40 appointment, brought in at 4:10 then sat in a room for another 20 minutes. Crazy schedule.
Rock Star Staff and I’m optimistic the dermatologist’s recommendation will clear things up. Waiting a month to get an initial appointment was par for everyone I called but CA Skin Institute’s staff was great about moving up my date based upon cancellations. Be patient. I ended up seeing the Doc 3 days later.
I have been going to California Skin Institute for a number of years now and, in general, the care I have gotten from the Dermatologists has been good and professional. …
I sawDr. Bolante, who was great and attentive at our initial appointment. She wanted to take immediate action on a very painful cyst (scheduled another appointment asap). The office staff called the day of my appointment and cancelled my …
Dr. Bolante immediately named growths I was concerned about. Her assistant, Sonya, wrote everything down and gave me notes so now I can remember instructions. That was a relief since I hadn’t heard these terms before. It took me a long time to start taking care of a few problems and I feel I’m in good hands here!
Staff was friendly and knowledgeable. Waiting room was clean and spacious. The doctor just forgot to review apication of medication and prices and insurance coverage of all my options.
Absolute waste of time. MD was rude and unprofessional. Asked to fill patient information out while they told me I should have done it online. Had me strip down to examine me and then proceeded NOT to! Three days before my appointment I …
I’m not happy with my results or my visit really. I went in for at itchy patch on my back and a skin thing between some toes. I saw Dr. Thibault. She didn’t even look between my toes, she just assumed it was athletes foot. She did …
Nice building, very clean… The entire staff was friendly and attentive. I felt that all my questions were answered and would recommend the California Skin Institute to anyone needing their expertise.
Office staff attentive and helpful, nurse who took my background info for the doctor was excellent. Doctor Henry was attentive, listened to what I had to say, treated my concerns, and sent me on my way with a follow up appointment in three months.
The office staff was very pleasant and helpful. The doctor herself, was knowledgeable, informative, personable and patient. Explained things thoroughly, very professional.
I just visited the Monterey office to purchase some skin care products. The lady at the front desk was extremely rude, unhelpful and whispered to another personnel about me. She proceeded to help everyone else in the lobby before I walked …
Dr. Crispin is superlative. She is extremely smart and knowledgeable and obviously cares for her patients and her profession. Another 5-star experience. Thank you.
This place is run like a well oiled machine!
I am a returning client and called with a concerning growth on my leg. I was given an appointment within the week! The physician came in explained the biopsy process and painlessly took the growth off to send to pathology. I was on my way in 20 minutes!
This was my first visit to the California Skin Institute Monterey office, and I was very pleased. The office staff was very helpful and friendly, and I felt very comfortable. My visit with Dr. Crispin was very prompt and thorough. She answered all of my questions and I was very satisfied with my experience.
All in all my new patient (1st) went with no bumps other then the task of locating the office site. For those traveling the Salinas-Monterey route, take the York School exit into Ryan Ranch..way more direct. If you are offered your choice …
Dr. Crispin is very precise and knowledgeable. She spent time with me to thoroughly explain her findings and my specific needs. Great interpersonal skills making me feel very comfortable with upcoming treatment.
Well run office. Efficient, friendly staff. Dr. Crispin is skilled, thorough, & empathetic. If only other local practices were as well-managed & provided as pleasant an experience for patients!
Good service. Staff were super friendly, doctor and nurses were in quick. Everything went fast which is good, but I almost wish they were a little slower so I had more time to talk with the doctor, but that’s a small thing. Had all my questions answered and everyone was helpful. A+ service.
Dr. Henry was less than pleasing to work with in my short 15 minute visit. He came off as arrogant and stiff in his speech and explanations as I tried to voice my concerns as a parent and receive his guidance as a professional. His …
Was referred here by my primary physician due to an unusual mole, with Dr. specifically requesting that I be seen within the next two weeks as I am pregnant and was scheduled to be induced two and half weeks later. I was contacted by …
Dr. Bolante was very professional and compassionate. Very knowledgeable and gets me. I ask a lot of questions. Everyone there was nice and patient too. Office was clean and quiet. So appreciated.
Treatments are made to be so gentle that they require multiple visits to see results. This, of course, drives up patients’ total cost. Even when last treatment resulted in no change, I was charged a “follow up” fee and told to make an yet …
I was very impressed with the level of service I received on my first appointment at California Skin Institute. Everything was explained clearly to me, and any options I had, regardless of if I had the procedure done there, or somewhere …
I always feel good about my experience at California Skin Institute. Everyone is professional and expert, from reception to assistants to physicians. I know I’m in good hands, and I’m treated with courtesy and respect.
From skin cancer to cosmetic issues, Dr Crispin has treated all with great skill and care over many years. Grateful for her scrupulous attention to detail and tremendous talent.
The upstairs younger receptionists and the dermatologist were great but the downstairs old receptionists at the front door are very disinviting and rude. I walked in, they did not say a word to me just continued on their computers a lady …
First time there. I liked my doctor but very matter of fact. She gave me a thorough exam of my skin@ ( a cancer check).
Will go back for my one -year but really didn’t feel the connection. Felt like I was being processed. We don’t have much choice of skin doctors where I live.
Disappointing experience. Waited almost two months for the first available appointment. When I was finally seen the doctor spent maybe 2 minutes with me before hurrying off. He was clearly trying to wrap up his time with me as soon as …
My appointment with Dr Henry was fine. I fell off the last step on the stairs onto the tile floor. So the end of my visit was unpleasant. Today I went to the doctor. I am swollen and bruised all over and I had an X-ray of my finger. I have a fracture. I have always reveared those stairs, now I know why!!
I am generally nervous when it comes to any sort of medical visits , but this visit was more than pleasant from start to finish! Everyone in the office was kind and helpful, and Dr. Crispin made my appointment & biopsy quick and easy ! Thank you all!
A very pleasant Doctor visit set in a comfortable environment. Dr. Garret Henry is easy to communicate with, and has an outstanding assistant nurse, Luana, who seems very thorough in her duties and well in tune with the Doctor during the consultation. The care was professional and precise!
I was 10 minutes before my appointment and I was seen right away! Did not wait long in the individual room and Dr. Crispin asked pertinent questions and started work on me right away. Very efficient and friendly. Would definitely recommend her!
The staff are very pleasant with each appointment however it has been extremely difficult to communicate with my provider in between appointments. Twice there have been miscommunications resulting in messages not received and delayed …
Dr Henry has an excellent, friendly manner. He is easy to talk to regarding any concerns or to answer a question.
His assistant, Fabian was helpful. And, more importantly, his office …
The staff is excellent and Dr. Hambley was very forthcoming and patient in answering my questions.
I feel like I’m in pretty good hands when he’s treating me
Dr Crispin and her colleagues were highly competent, efficient., and expeditious with my skin surgery. I highly recommend them and I always enjoy interacting with such a terrific medical staff.
Staff was friendly.I did not wait long for my appointment. Dr Weaver came in shortly after I was taken back . He was addressed my concerns. All in all the hardest part was the paperwork and waiting for Lyft to pick me up.
The front desk lady doesn’t have the right personality for the job she is the first person we see and it should be a good experience. In my 2 visits it hasn’t been the case. As for everyone else it’s decent treatment.
Very kind, listened very well and even explained everything in caring and understanding terms to show that my concerns were heard and would be taken care of!
Great facility for skin care and diagnosing and offering solutions for possible problems. I’ve seen both Dr. Bolante and Dr. Weaver for different issues and both were very thorough and informative.
Very caring and detailed exam – everything explained well. Follow up is clear. Not sales – was about the medicine! I’ll be back and will refer
My friends.
Dr seemed rude and did not take our questions seriously. Seemed like he was angry that our exam gained no bad results. We were trying to do preventative medicine and we were made feel like we were wasting his time. He was dismissive.
Do not bother going to California Skin Institute. Been 3 times and seen 3 different dermatologists. They cannot keep their staff. No wonder. The last Dr I saw didn’t know what he was doing.
Dr spent less than 5 min. Felt rushed and unheard. No explaination of what she prescribed. Waited 2 months for a new patient apt, and it was a terrible exp. Don’t waste your time
I told the assistant checking me in what my concerns were. The doctor only checked on one thing and I felt like I couldn’t talk to him about anything as rushed. Also two assistants talking about how to enter data was very distracting as no chance to talk to doctor
I just went to see my dermatologist but I forgot her name I think it’sNasim. For the experience was great assistant and staff were so helpful and so kind. I enjoyed their professionalism and also help me relax before I dermatologist help me understand what I needed to do to manage my skin condition.
Professional and personable. They made the experience as easy as possible. Staff guidance was clear; procedure relatively painless; and they showed true concern with my condition. If you have dermatological needs, this is the place to go. Very fortunate to have this quality facility in our community.
Doctor and staff were polite and courteous. They listened to all of my concerns and questions and provided me with thorough answers, guiding me through the process. They took their time with me and didn’t make me feel like they were rushing …
Negative reviews are accurate. Front desk staff were nice but the Dr. and her assistant talked to me in one word sentences and were not happy to answer my questions, didn’t even introduce themselves.
Dr. Frizzell was very thorough and professional. However, the medical assistant misquoted the cost of some product and I grossly overpaid. I am unable to reach anyone on the phone to discuss this.
First time at Monterey CSI, Diana and Dr. Fazel, were amazingly efficient during my appointment, I was a little scared going in, but they made me feel at ease and explained everything to me during my procedure. Thanks to the both of you!!
The skin Institute is wonderful. Dr. Weaver was thoughtful, efficient and explained everything perfectly. I highly recommend to anyone looking to check for pre-cancerous, or any type of skin conditions.
Very poor customer care. Rude staff. Doctors who won’t give you the time of day. Unanswered calls and returned calls for days. This is clearly a “business” and your health/experience is NOT #1. …
It took me over a month to make an appointment as they just don’t answer the phone, or have any phone operators to do so I was told. They also don’t listen to their voice mails I guess because I left so many messages & didn’t get one …
Worst experience ever I went in for a cyst removal made an appointment and nothing was done other than just looking at it then the doc said they were going to refer me to another doctor and they would call to set up an appointment I gave it …
My Mother’s anxiety’s were squashed after being treated by the staff and Dr. Hambley.
She feels so relieved and appreciative of how the Moh’s procedure worked out. Two weeks later, the skin area is nearly completely healed.
🙏🏽 …
My appointment started at exactly the designated time and was completely thorough and professional. I feel like the medical exam was quite confident. Thank you, Thomas Bishop.
Very pleasant environment, friendly staff, Kas at the front desk was awesome, she wasn’t dry, she communicated what was needed and had a spark to her even though I couldn’t see her face. The doctor was direct and I understood what she was conveying to me.
I only have positive things to say about the CSI in Monterey, specifically Dr. Weaver! I’ve only had two experiences with CSI. One in Salinas with a different doctor, and that experience was, to make a long story short, negative (just look …
It took 3 months for me to get today’s appointment at California Skin Institute. After reading CSI’s horrible Yelp reviews, I seriously considered canceling the appointment. Fortunately, my skin condition is so prolonged and bothersome that …
Very professional. She shared her plan with me and made me very comfortable. Much better than the plastic surgeon I saw at the Wound Center I initially saw, who wrote off the problem, and was a waste of time and money. Glad I’m on the right path now!
Doc doesnt take time to really analyze answer questions or concerns. You’ll literally be ‘in and out’ of his office with your diagnostic. Makes you feel like you should know the answers to your own concerns or questions by his response to …
“ Absolutely Great! Friendly, Helpful, Caring Staff… Dr. Henry is a Straight-Up Caring, Professional & Friendly Doctor who Took Excellent Care of my husband’s skin Cancer, & Looked at mine. He’s a Listener, he seems Very Honest and Right …
The doctors are fine, but whoever is responsible for answering phone calls is not doing their job, I’ve called countless times and no one has picked up. I cannot get my medication because my specialty pharmacy can’t even get ahold of them. …
Fast, friendly, efficient service from everyone I encountered in the front & back offices. Even though I was early, I was able to be seen by the doctor as soon as I updated my information in their new medical records system using their …
Pleasant experience from the receptionist to my doctor. My doctor is very thorough. Although this is my 1st time coming this office. If you want treatment I would recommend this clinic and you will have agood experience.
I came here based on my brother’s recommendation, as we’ve both been outdoors for more than 55 years. I’ve had an excellent experience here in Monterey and in Salinas with the staff and doctors, getting both basal cell and melanoma …
Dr. Fazel was wonderful. Very professional, but also has a sense of humor. She made suggestions I agreed with and I felt very comfortable with her. The medical assistants (Diana & Jhoselyn) were kind, gentle and attentive. I was very happy with my visit today.
Dr. Hambley has removed several basil cell skin cancer spots from my arms and back. He always explains what the skin spot is, what needs to be done, and takes time to answer any questions. You can tell he is an experienced doctor and he’s …
Dr Crispen and her staff are knowledgeable, friendly, and efficient. I have been a patient of hers for a number of years, and I’m always checked in on time, and seen by her in a timely manner. Dr Crispen puts you at ease immediately and …
Went to California Skin Institute today, best decision ever! Kimberly is a jewel, what a lovely lady . Extremely sweet, very kind & has a calm demeanor. She explains everything in detail, fabulous lady. I had the V.I. peel precision plus & …
Sabrina was friendly and helpful in discussing my situation and getting an appointment as soon as possible. Dr. Henry was pleasant, professional, and clearly communicative. His P.A. and their patient service associate at the front desk, were also friendly and helpful.
Didn’t have to wait too long after my appointment time to be seen, but kind of pointless. Doctor has you strip and point out acne, freckles and moles and then they’re done. I feel like my wife could just do that, the whole body exam was …
I regret coming to this office. I had a couple skin concerns, but they require separate appointments for everything. The doctor I saw today reassured me that it wasn’t skin cancer, but told me I’d have to make a separate appointment with a …
I wish I could remember the names of the two women behind the reception desk because they were so helpful and positive after I had misplaced my purse. They let me use their phone several times since my cell phone was in my purse. They were …
Incredibly sweat staff, they were truly wonderful! Even though I was nervous, the staff and doctor put me at ease. I will be returning for more services.
I have been a patient of Dr. Crispin for over a year and have seen her on numerous occasions. She is an exceptional doctor; professional, knowledgeable, and competent. I would highly recommend her for any dermatological need.
Dr. Milène Crispin was friendly, thorough and reassuring. She answered all my questions with no sign of impatience; and though it was a quick exam, it didn’t feel rushed or incomplete.
I am a patient of Dr. Wahlgren’s and I told her they were using $600 worth of Botox on me at the Salinas office, and she said absolutely not! After my first visit I paid only $110 and got fantastic results for my “elevens.” …
Everyone is very professional and cordial. In and out in less than 1 jour. No complaints.
Friendly staff. Super clean office. The medical assistant was very nice. Dr was punctual and precise and very courteous. I truly appreciate it. Thank you.
I was very pleased, addressed all my concerns. Professional friendly and attentive. Will definitely go back if needed in the future.
All personnel was pleasant and professional. My husband had a biopsy and didn’t even feel it. I would recommend CSI to others.
My first visit to Dr Crispin. I found her by researching derms in Monterey County. Great educational background, impressive medical research, a true scientist. Up close she is attentive, professional, personable, a real straight shooter. So very happy to have found her. She is now the CEO of my skin.
First time patient, needed additional information for my flex plan to reimburse me for services. Spoke with over 5 different staff members and left, literally about 10 messages for the office Manager and no one has ever returned my call. …
Dr Crispin always takes very good care of her patients. She is caring and compassionate.
Dr. Crispin is amazing! She is warm, personable, attentive and caring. Whether it’s a medical issue or cosmetic procedure, she is a master!
I really appreciated Dr. Weaver’s prompt and thorough service.
CSI I was very impressed of the cleanliness of the clinic, courteous, and friendly the staff is. Carol was gentle with the procedure performed on me, plus she has a very sweet personality.
Very courteous, friendly, and professional service.
Dr. Christina Bolante gave me my life back. I’ve seen dozens of dermatologists over the last five decades and I have a few opinions about my eczema condition and treatment. She is the first to listen and take me seriously. …
Dr. Bolante and the staff are always so kind, efficient, and once I get promptly checked in, they honor my time by seeing me in a timely manner. Thanks for your care!
Amazing service! Staff is caring and compassionate!
I work 2 minutes away from the Salinas location, my experience at that location was not the best.
Fine experience with the doctor, but I am forever puzzled why a doctor would be OK with being an hour late for an appt., in this case mine. Very disrespectful.
Very friendly, professional and efficient treatment by Dr Henry and staff. Visit was short and effective…which was appreciated.
Well, I drove 60 miles on Sept 30, 2019 for my 1:30 pm confirmed appt. I arrived at 1:25 pm only to find out that I had no appointment on the books. In fact, it indicated that I had cancelled my appt. …
Dr. Milene Crispin is a very talented Doctor and I’m fortunate we met. She most likely saved my life and her work, confidence and temperament are outstanding. California Skin Institute is lucky to have her. All the supporting nurses were also outstanding in every regard.
I traveled 6 hours as I was out of town and had waited two months for appointment. I hadn’t been seen there for 3+ years, so should be considered a new patient and was seeing a new doc. I was only allowed to talk about one skin problem …
Great as usual. Dr. Gordon is attentive and on point. He diagnosed my problem quick, prescribed the medications and gave the injection in few minutes.
Thank you so much!
Gerrit Henry, DO was clearly only concerned with getting in and out of the room as fast as possible. Cursory, impersonal care. The rest of the staff I interacted with were pleasant in contrast, so at least there’s that.
I was extremely impressed by the relaxed and friendly atmosphere of the office. Dr. Bolante was very friendly and engaging. I felt very welcomed.
I was greeted by a nice and kind receptionist. I did not wait long to see the doctor. He was very nice and professional. The appointment was done quickly and painlessly. Thank you
This was my first visit to the California Skin Ins.
All staff were very nice and helpful. Dr. Peterson was helpful and explained everything thoroughly. He answered all my questions and I didn’t feel rushed. Thanks for the positive experience.
No real waiting time. Exam was thorough and professional. All my questions were answered courteously and discussed with ease. Would definitely recommend Dr. Crisp.
Everyone is so efficient and pleasant. Even during these challenging times. Dr. Crispin is a godsend. Have every confidence that with my history of melanoma, I am in the best hands.
The staff is extremely nice and professional.
Dr Crispin did a thorough exam…found something that needed a biopsy. Procedure was quick and painless. Instruction for after care very good. Staff caring and pleasant. Happy to have found her.
Dr. Henry was awesome. He took the time to listen to me. He thoroughly explained things. I will definitely keep him as my doctor.
Timely, friendly, efficient. Thank you.
I’m grateful to be in such expert hands for my melanoma surveillance. Biopsies we’re done so gently. Thank you!
I went to other dermatologist and they couldn’t fix my problem. Dr. Peterson fixed it the first appointment. He and his staff are knowledgeable and caring. They made me feel comfortable right away and I knew I was in great hands. Would …
Staff was friendly, but my son was there on Monday and the dr gave him a prescription for some cream. When I went for myself 3 days later they sold me the same cream for double what I paid for my son and didn’t offer me a prescription. Very disappointed will never return.
The staff at California Skin Institute very professional friendly and kind .Dr Henry is very nice and has a sense of humor.He is knowledgeable regarding all aspects pertaining to skin problems,I appreciate him taking the time to look at me …
I am happy that my bolis on the face are not cancer
I have always been treated with courtesy and professionalism every time I come here for an exam. Dr. Bolante is very thorough and considerate. Thank you for being open during the Covid 19 pandemic.
Poor customer service in Monterey Office. I tried to make an appointment on line. Nobody called me back to actually schedule. I called main office and finally talked to someone about what I wanted from the website. She was rude and said she …
Easy in and out appointment. Initiated a plan and scheduled appointment to mediate. Good experience!
I had a good experience at CSI. My dermatologist retired a few years ago, so I had to find a new Derm office, and CSI is the primary “game in town” now. Dr. Bolante was my physician, and she was very thorough. Her Medical Assistant (sorry, …
ZERO STARS. They moved me in and out like a factory and were very curt. Unfortunately, they were over 40 minutes behind schedule but did not acknowledge it. I could hear the dr and assistant speaking rudely about another patient while …
Read the Yelp reviews before you waste your time. Unfortunately I did too late, but I did call again before I came to make sure my appointment allotted time for my dermatology concerns, which included a skin cancer screening I specifically …
Efficient and timely at setting up an appointment for surgery. Good job of removing lesion and reconstructing the deficit on my face. Good instructions on post op wound care
I get a lot of anxiety when visiting the doctors however Dr. Milène Crispin made this visit one of the best I have ever had. Soft spoken but extremely confident and knows what shes doing. Will ask for her if I need a return visit.
I saw Dr. Wahlgren for a skin problem. I was a little hesitant when I arrived at the office, as they seemed somewhat cosmetic focused, but Dr. Wahlgren was wonderful. She had a great bedside manner; totally put me at ease. When my condition didn’t improve and I called the office a week later, they were very responsive within a few hours.
The doctors, technicians and receptionists are excellent. The doctor checked me over really good and found some spots. Hoping they’re negative. Very highly recommend CSI!
Appointment on time and complete body exam was done.Used nitrogen in a few places.Basically in n out.Very pleased
Very pleased with visit to the institute
They were very professional and addressed my concerns. Thank you for help.
I love Dr Bolante. She is professional, kind, and courteous. Appt was easy to make, my wait time was short, and my physical was thorough from a-z. She is very personable and explains her findings in easy terms.
This was my first time going to this dermatologist and unfortunately, I left feeling like I had none of my questions answered and felt I didn’t receive very much information about what was actually going on with my skin. I did not like the …
Staff are professional. I was greeted curtiously and the staff seemed like a bunch of nice people. The doctor was helpful and had great recommendations for my dry skin. I would go there again for any future epidermis issues and recommend this facility to anyone. Amazing group of people!!
Dr Bolante is very thorough and takes the extra precautions to be prudent, rather than allowing a condition to perhaps spiral into something greater and more challenging. For that, I’m grateful.
I would prefer to give CA Skin Institute ZERO stars. Their customer service is HORRIBLE. I had an appointment with Dr. Crispin for a procedure. Arrived on time and was informed I had to reschedule my appointment because I didn’t arrive …
Always conscientious, thorough, and professional. Dr Bolante is an outstanding physician. I trust her implicitly to ensure the well-being of my skin.
The Monterey Office is located in a beautiful Early California building. I found the staff to be universally friendly, available and well informed. I feel that Dr Hamley did an excellent job, as did his assistant. I was well informed about …
Highly recommend Dr Crispin. She was friendly very thorough and made you feel comfortable.
Dr. Crispin and her assistant were very kind, professional, helpful. It was a very good appointment. Thank you for your excellent services.
Julie is awesome she makes the appointment go by so smooth!!! Totally recommend her!
Very rushed appointment that I waited over a month for. Very nice staff and nurse, however the doctor did not even allow me to ask all of my questions. Very unprofessional, would not recommend.
Dr. Hambley was very courteous, informative, and highly professional. A good sense of humor to put one at ease. He easily explained how the surgery procedure would happen so no surprises would come about.
I am disappointed to say that I am not impressed. The doctor spent only a few moments looking at my daughter’s extensive body rash and gave her a prescription after saying that he didn’t actually know what the rash was. Unfortunately, and …
It takes a bit to get in to see a doctor but this office is clean and efficient and the doctors are great. I felt heard and the doctor took quick action on my concern:
People are courtise and friendly. Dr is knowledgeable and her answers were conforting. She’s makes you feel comfortable and you don’t have to worry after completion of the examination.
Everyone I encountered was very pleasant. I wasn’t kept waiting and Dr Crispin takes the time to listen and respond to my concerns. Overall it was a great visit!
Everything went very smoothly. The procedure was explained in accurate detail. And there was no pain at all. It took about 15 minutes. The first surgery was successful and removed all the cancer. I was released within 2 hours, immediately after the results returned.
This was my first visit to California Skin Institute and it was wonderful.
Dr. Christina Bolante and her assistant Marissa were attentive, kind and thorough. …
My son had 4 appointments, he only got pictures from his nail at the first appointment, the Dr. didn’t get pictures from each visit to compare my son’s health through the time. The Dr. asked us on each visit how we as parents saw my son’s …
Very efficient and accommodating service provider. I awoke with an itchy, burning rash on my face, called the Skin Institute and was worked into the schedule without hesitation. Dr. Bolante was personable and professional. I recommend this business highly.
on My first visit I showed up 15 minutes early to get the paperwork done so we could start on time, but everything happened so fast I was in and out of the room before I could even finish. The doctor barely looked at me and just told me all …
Had to wait a while as a new patient for an appointment. At the appointment I had very little waiting time before going back to the exam room. Dr. Bolante was very nice and very thorough. I was in and out in just a few minutes! Thanks
I have received excellent care from Dr. Hambley for many years and many Mohs surgeries. I was originally referred to him by two dermatologists. He is caring and explains each step of the procedure.
I came in for a visit to the skin doctor, the place is run like a McDonald’s get them in fast get them out fast. Had to go back speak to the doctor again about my skin condition, a case of vitiligo. I’m scheduled to go in for treatment I …
Very professional and proficient. Thank you for caring for my health.
I couldn’t be more disappointed of this location service. Had an appointment on Tuesday at 11:50 it’s Friday I’m still waiting for my prescription to be filled. Only to call to meet jumped around through voicemail services and unattentive …
I found the the staff to be appallingly rude. I have never been treated so poorly by anybody in the customer service or medical industry. As a new patient, the office requires a copy of your health insurance card, which is standard. …
Lips by Leila. She is amazing! First timer with lips. She made a few suggestions- even suggested a lip flip with Botox and recommended some great CSI Lip product . SOLD! And I’ll be back
I had reviewed this place sometime before but after everything that’s happened I figured I’d edit my post and be more frank. …
Very pleased with my most recent visit. I feel like we are starting to show progress. My last Dr had me chasing spots with creams but with the new Dr that I’m seeing at CSI, we’re working to get ahead of it instead of chasing it around my body. All staff polite and professional.
Appointment was kept ahead of schedule, in & out seamlessly.
I arrived at the office, was checked in, had my temp read, and asked to wait in my car because the waiting area had several people. After about a 10 minute wait a staff member came and got me. I was ushered into the exam room. Dr. Bolante came in about 5 minutes later. The exam took about 10 minutes and was thorough.
I went to CSI as I needed to switch to a different dermatologist. In particular, a specific doctor received good reviews in our local neighborhood online chat site. It was a quick visit as I just had my annual skin check several months …
My experience with the admin staff, nurses, and Dr. Bolante were all very positive, and I’m confident that I’m good to go until my next skin check next year. But I have to be honest, the exam room I was in was definitely showing wear and …
Dr. Crispin was super friendly and gave an honest opinion about different cosmetic procedures CSI offers. I was in and out promptly and had all my questions answered. Thank you!
I am a melanoma survivor and noticed a suspicious mole. My doctor sent in a referral to Christina Bolante. I received an immediate reply to make an appointment within 3 days. Dr. Bolante performed the biopsy. She was courteous, very skilled, and empathic. She will be my dermatologist now.
Dr. Milene Crispin is conscientious, prompt and personable . I am pleased with the skin care she has given me at the CA Skin Institute. The nurses and administrative assistants are efficient and pleasant, too.
This was my first time there at the skin institute the front desk staff was very friendly and very helpful, the medical assistant that took me back to the room Was very nice and the doctor was wonderful, very thorough, answered all my …
I went to Dr Hamley for the Mohs Surgery. He was very kind and talked me through every step of the way. I am very nervous with doctors and needles. He was very understanding and helped me relax. Ask for music!! It helps!
They took my husband in ,as a new patient, as soon as they could as we felt it was an emergency! They were very helpful and we are grateful they squeezed him in! We will both be using them as our new dermatologist!
Dr Christina Bolante is my doctor. Since day one of my appointment I always have a pleasant experience with her. She greets you with a pleasant smile and a happy face. She’s an amazing doctor being an expert on her field. She was able to …
Dr. Hambley did mohs surgery on me. He did an excellent job and was very friendly, explained things clearly, was professional, compassionate, patient, thorough, kind, and over all a pleasure to work with. The rest of the staff at the …
Doctor Crispin is a wonderful skin-care physician — one of the best. With her great staff and pleasant facility, this is the best location in Monterey County for dermatology services.
I went to dr Galante for an aesthetic issue with was serious to me and my appearance. I did not know how rudely i would be treated after visiting this place once. …
I highly recommend Cat Fox, RN. She is extremely knowledgeable, provides thorough explanations, has excellent technique! She exceeded my expectations. Thanks Cat☺️
The doctor was over 20 minutes late to see me. Once the visit started, she was polite and and attentive. Care was very good but appeared to be quite rushed. Maybe an overbooking problem?
I have been coming to California Skin Institute for years. I have always been very happy with the care and professional treatment they provide.
Short wait throughout. Quick but thorough visit. Dr Francis was awesome and answered my questions. Front staff was quick and pleasant.
I was very pleased with how confident and knowledgable Dr. Crispin was. She was interested in me and asked smart questions and was quite friendly. The office was super on the ball and my full body-scan appointment was exactly on time and …
Everyone there is very nice and efficient. The doctors and staff are knowledgeable and helpful. I highly recommend CSI.
very friendly and welcoming staff; Doctor was helpful in explaining and answering my questions, and reassuring. The entire experience was effective, efficient and delivered in a caring manner.
Dr Weaver as on time. Explained my options and completed my biopsy thanks
Very professional staff and always friendly. The office is super clean. I’ve had numerous surgery on pre cancer since year 2000. I’ve been seeing Dr.Hambley for the last 20 year’s and he is a super nice man and always makes you feel …
Only one first floor bathroom and stairs too steep to get upstairs.
I wasn’t impressed with my visit. I didn’t feel like Dr. Henry really cared what I had to say or what my history was for a first time patient. The diagnosis felt extremely rushed and I didn’t feel listened to at all. I don’t plan on returning and I am very disappointed.
Dr Christina Bolante takes excellent care of me!! I go in for skin checks and Botox. Very rare you find someone so special with such great technique. I’m always satisfied and I’m hard to please! So if I’m happy, you will be too!
Consistent quality care. Dr. Crispin and her staff are always professional and friendly.
Staff are friendly and Dr Curry is super nice and explained everything about our concerns and more!
Love Dr. Bolante. She continues to be thorough, kind, and personable. Nothing slips past her on my annual visits. I’m very grateful for her knowledge and professional presence. …
I have never had such terrible front desk service at a health care/patient care office. This was quite disappointing as this business came highly recommended to me for my children. The doctor was nice and the assistants were friendly, but …
•Easy scheduling for routine exams
•Excellent head to toe exam with all questions answered
•Nice, friendly staff
I had a great new patient appointment with Dr. Crispin. She has a wonderful bedside manner and took the time to answer all of my many questions. She really listened to me and never made me feel rushed. I will definitely be returning again for my annual skin care exam.
Friendly staff. Doctor Crispin was friendly, and attentive; listening to my concerns. She thoughtfully and thoroughly addressed my issues. A Highly satisfied patient.
I felt she and her assistant were rushed rude and condescending. This isn’t the first time I’m feeling this. Sadly I will have to find another dermatologist. I felt like I was more of a bother than a patient and I’m WAY to old to be …
EDIT: Two days later … followed up with Dede (see below) who responded to my complaint of annoyance and she provided exactly the information I’d been seeking. She was gracious and super helpful. I had just needed a couple of tips or …
Incredibly thorough and efficient. Dr Crispin addressed all my concerns, checked out my entire body, and I was in and out in 25 minutes. No wait. Great staff. Highly recommend.
Great experience from the moment I stepped into the office until the moment I left. Dr Bolante and all the staff were very friendly, and more importantly, very helpful while dealing with my health issue. They will be following up with my …
Not sure where to start. Front desk not polite at all. Called day before to get information about witch Dr I was going to see after 7 calls I called billing and they told me she was nice. …
Nothing wrong with the Doctors but the staff could care less .If they made a mistake they will not admit to it and you are punished . They sent my husband text on my phone and like a good wife I confirmed his appointment. My name wasn’t …
Dr. Bollante was prompt which is always nice, efficient as her assistant took information first, so when Dr. Bollante came in she was prepared and figured out what should be done. Dr. Bollante shared important information and her knowledge …
Although a very short visit, the provider assured my that my skin issue was nothing to be concerned about. A pleasant visit all around. Very kind staff.
Really great visit with Dr. Bolante. We waited in our car after check-in, until our appointment time. Seeing the doctor was efficient and the room was nice and large so we didn’t feel cramped with four people inside, as I had to be there …
Every single time that I have had an appointment, they have kept me waiting for at 20 minutes. This time, I was wearing the gown and it was pretty cold. Then, the dermatologist came for five minutes, did whatever she need to do and left.
All staff provided concise care c following treatment due in timely fashion.
My appointment was with Dr. Hambley and I was very pleased with the way he took care of my procedure. The staff was friendly and professional as well.
Love Dr. Christian, she’s so helpful and concerned about her patients. Unfortunately, didn’t give a 5 star because the office does not stick to your appointment time. Waited for my 3:40 appointment, brought in at 4:10 then sat in a room for another 20 minutes. Crazy schedule.
Rock Star Staff and I’m optimistic the dermatologist’s recommendation will clear things up. Waiting a month to get an initial appointment was par for everyone I called but CA Skin Institute’s staff was great about moving up my date based upon cancellations. Be patient. I ended up seeing the Doc 3 days later.
Dr. Crispin and her staff are always professional and efficient!
I have been going to California Skin Institute for a number of years now and, in general, the care I have gotten from the Dermatologists has been good and professional. …
I sawDr. Bolante, who was great and attentive at our initial appointment. She wanted to take immediate action on a very painful cyst (scheduled another appointment asap). The office staff called the day of my appointment and cancelled my …
Dr. Bolante immediately named growths I was concerned about. Her assistant, Sonya, wrote everything down and gave me notes so now I can remember instructions. That was a relief since I hadn’t heard these terms before. It took me a long time to start taking care of a few problems and I feel I’m in good hands here!
Staff was friendly and knowledgeable. Waiting room was clean and spacious. The doctor just forgot to review apication of medication and prices and insurance coverage of all my options.
Absolute waste of time. MD was rude and unprofessional. Asked to fill patient information out while they told me I should have done it online. Had me strip down to examine me and then proceeded NOT to! Three days before my appointment I …
Dr. Milene Crispin is an excellent dermatologist at CSI.
Great experience! Dr. Francis is amazing. She was friendly and the appointment started on time. The staff were also polite and helpful.
I’m not happy with my results or my visit really. I went in for at itchy patch on my back and a skin thing between some toes. I saw Dr. Thibault. She didn’t even look between my toes, she just assumed it was athletes foot. She did …
Nice building, very clean… The entire staff was friendly and attentive. I felt that all my questions were answered and would recommend the California Skin Institute to anyone needing their expertise.
Office staff attentive and helpful, nurse who took my background info for the doctor was excellent. Doctor Henry was attentive, listened to what I had to say, treated my concerns, and sent me on my way with a follow up appointment in three months.
Today’s experience was totally different from years past.
Reception staff were cold and impersonal.
Assistant was also impersonal. …
Dr. Crispin and staff took excellent care of me and went above and beyond!
The office staff was very pleasant and helpful. The doctor herself, was knowledgeable, informative, personable and patient. Explained things thoroughly, very professional.
I have trouble taking a medical professional seriously who wears a mask with his nose sticking out. It indicates a lack of medical professionalism. …
Everyone was frendly and helpful. They seem to know their job and did it well. I would recommend to anyone who needs help.
I just visited the Monterey office to purchase some skin care products. The lady at the front desk was extremely rude, unhelpful and whispered to another personnel about me. She proceeded to help everyone else in the lobby before I walked …
Dr. Crispin is superlative. She is extremely smart and knowledgeable and obviously cares for her patients and her profession. Another 5-star experience. Thank you.
This place is run like a well oiled machine!
I am a returning client and called with a concerning growth on my leg. I was given an appointment within the week! The physician came in explained the biopsy process and painlessly took the growth off to send to pathology. I was on my way in 20 minutes!
This was my first visit to the California Skin Institute Monterey office, and I was very pleased. The office staff was very helpful and friendly, and I felt very comfortable. My visit with Dr. Crispin was very prompt and thorough. She answered all of my questions and I was very satisfied with my experience.
All in all my new patient (1st) went with no bumps other then the task of locating the office site. For those traveling the Salinas-Monterey route, take the York School exit into Ryan Ranch..way more direct. If you are offered your choice …
Prompt, professional and clear communication on the proper care and use of medications.
Professional, prompt and kind personalized service. I wish all specialists ran such a patient centered practice!
Dr. Hambley and his assistants are extremely professional and easy going. They put you at ease aid in your comfort while removing your skin cancer. …
Dr. Crispin is very precise and knowledgeable. She spent time with me to thoroughly explain her findings and my specific needs. Great interpersonal skills making me feel very comfortable with upcoming treatment.
Well run office. Efficient, friendly staff. Dr. Crispin is skilled, thorough, & empathetic. If only other local practices were as well-managed & provided as pleasant an experience for patients!
Good service. Staff were super friendly, doctor and nurses were in quick. Everything went fast which is good, but I almost wish they were a little slower so I had more time to talk with the doctor, but that’s a small thing. Had all my questions answered and everyone was helpful. A+ service.
Dr. Henry was less than pleasing to work with in my short 15 minute visit. He came off as arrogant and stiff in his speech and explanations as I tried to voice my concerns as a parent and receive his guidance as a professional. His …
Very professional yet personable experience every time.
Was referred here by my primary physician due to an unusual mole, with Dr. specifically requesting that I be seen within the next two weeks as I am pregnant and was scheduled to be induced two and half weeks later. I was contacted by …
Dr Bolante was kind, courteous and thorough. She made me feel comfortable. The front office staff was very curt and not so friendly.
Dr. Bolante was very professional and compassionate. Very knowledgeable and gets me. I ask a lot of questions. Everyone there was nice and patient too. Office was clean and quiet. So appreciated.
Treatments are made to be so gentle that they require multiple visits to see results. This, of course, drives up patients’ total cost. Even when last treatment resulted in no change, I was charged a “follow up” fee and told to make an yet …
Staff very courteous, very little wait time from start to finish. Dr. Henry was great, had all my issues taken care of and out the door in no time.
Terrific experience. Very professional service. Would recommend to anyone. 5 stars.
The staff did a great job explaining the process and offering suggestions. Great experience!
I was very impressed with the level of service I received on my first appointment at California Skin Institute. Everything was explained clearly to me, and any options I had, regardless of if I had the procedure done there, or somewhere …
I always feel good about my experience at California Skin Institute. Everyone is professional and expert, from reception to assistants to physicians. I know I’m in good hands, and I’m treated with courtesy and respect.
Very professional staff, Doctor was amazing, Appointment was on time, and was in and out pretty fast. Five stars absolutely.
Friendly, fast and informative. A good experience.
Thanks!
From skin cancer to cosmetic issues, Dr Crispin has treated all with great skill and care over many years. Grateful for her scrupulous attention to detail and tremendous talent.
The upstairs younger receptionists and the dermatologist were great but the downstairs old receptionists at the front door are very disinviting and rude. I walked in, they did not say a word to me just continued on their computers a lady …
First time there. I liked my doctor but very matter of fact. She gave me a thorough exam of my skin@ ( a cancer check).
Will go back for my one -year but really didn’t feel the connection. Felt like I was being processed. We don’t have much choice of skin doctors where I live.
Dr. Hambley & staff are amazing. Thank you to them… for doing what they do. 🙏 …
Very fast but thorough. Listened well. Great experience.
Disappointing experience. Waited almost two months for the first available appointment. When I was finally seen the doctor spent maybe 2 minutes with me before hurrying off. He was clearly trying to wrap up his time with me as soon as …
My appointment with Dr Henry was fine. I fell off the last step on the stairs onto the tile floor. So the end of my visit was unpleasant. Today I went to the doctor. I am swollen and bruised all over and I had an X-ray of my finger. I have a fracture. I have always reveared those stairs, now I know why!!
I am generally nervous when it comes to any sort of medical visits , but this visit was more than pleasant from start to finish! Everyone in the office was kind and helpful, and Dr. Crispin made my appointment & biopsy quick and easy ! Thank you all!
First visit today. Everything looks good and satisfied with the staff.
A quick appointment is a great appointment. I’m satisfied. Thank you.
I always receive great care at the California Skin Institute. Wonderful staff.
Thank you for being both so prompt and efficient but also very thorough.
A very pleasant Doctor visit set in a comfortable environment. Dr. Garret Henry is easy to communicate with, and has an outstanding assistant nurse, Luana, who seems very thorough in her duties and well in tune with the Doctor during the consultation. The care was professional and precise!
Great service, everyone is very kind, doctor knows what she is talking about. Overall great experience
Very friendly staff. Intake was easy and practically no wait time.
I was 10 minutes before my appointment and I was seen right away! Did not wait long in the individual room and Dr. Crispin asked pertinent questions and started work on me right away. Very efficient and friendly. Would definitely recommend her!
Very Friendly great service great doctor makes you feel very welcome very helpful explains everything recommend the service I got very highly
I found the staff experienced, professional and pleasant. It was a comfortable atmosphere for a medical visit.
The staff are very pleasant with each appointment however it has been extremely difficult to communicate with my provider in between appointments. Twice there have been miscommunications resulting in messages not received and delayed …
I received an email inviting me to see a Dermotologist at 4:10 pm on Tuesday. I clicked “Accept.” …
Dr Henry has an excellent, friendly manner. He is easy to talk to regarding any concerns or to answer a question.
His assistant, Fabian was helpful. And, more importantly, his office …
Caring, thorough, gentle doc. Fantastic assistant. Kind and courteous staff
The staff is excellent and Dr. Hambley was very forthcoming and patient in answering my questions.
I feel like I’m in pretty good hands when he’s treating me
Dr Crispin and her colleagues were highly competent, efficient., and expeditious with my skin surgery. I highly recommend them and I always enjoy interacting with such a terrific medical staff.
We were seen in a timely fashion and the staff and doctor very professional and helpful.
All the staff are amazing, very knowledgeable, and I have not seen one dissatisfied face in my two months of going there. Would recommend 10/10 👌🏼 …
Dr Crispin is so great! She’s kind and knowledgeable, and I recommend her highly!
Great experience! Lovely people. Very professional & can highly recommend!
Very nice staff and no wait! Dr Fazel is very professional and thorough.
Awesome doctor, nurse and front desk. Bedside manners are back! At least here it’s this office.
Staff was friendly.I did not wait long for my appointment. Dr Weaver came in shortly after I was taken back . He was addressed my concerns. All in all the hardest part was the paperwork and waiting for Lyft to pick me up.
The treatment I received was both prompt, courteous and professional.
The front desk lady doesn’t have the right personality for the job she is the first person we see and it should be a good experience. In my 2 visits it hasn’t been the case. As for everyone else it’s decent treatment.
They are very responsive and professional. It was delightful to go to the Skin Institute and see Dr. fazel and her wonderful team.
She literally saw me for 5 minutes and talked more than listened like she was in a hurry. The one star is for her assistance who was very sweet.
All of the staff were friendly. The doctor was knowledgeable and seemed to care about my health.
Very kind, listened very well and even explained everything in caring and understanding terms to show that my concerns were heard and would be taken care of!
Great facility for skin care and diagnosing and offering solutions for possible problems. I’ve seen both Dr. Bolante and Dr. Weaver for different issues and both were very thorough and informative.
Fantastic
Kind, friendly staff and physician. Super knowledgeable and perfect in every way. …
Very caring and detailed exam – everything explained well. Follow up is clear. Not sales – was about the medicine! I’ll be back and will refer
My friends.
Dr seemed rude and did not take our questions seriously. Seemed like he was angry that our exam gained no bad results. We were trying to do preventative medicine and we were made feel like we were wasting his time. He was dismissive.
Do not bother going to California Skin Institute. Been 3 times and seen 3 different dermatologists. They cannot keep their staff. No wonder. The last Dr I saw didn’t know what he was doing.
Dr Fazal and her staff were excellent. Listened to my concerns and explained procedures. Wonderful experience for me.
Doctor Hambley is the best! Knowledgeable, social and always has great recommendations for taking care of our largest organ–our skin!! Thanks Doc!!
Dr spent less than 5 min. Felt rushed and unheard. No explaination of what she prescribed. Waited 2 months for a new patient apt, and it was a terrible exp. Don’t waste your time
Based on my experience this place has little empathy for veterans who suffer from severe post deployment issues. …
I told the assistant checking me in what my concerns were. The doctor only checked on one thing and I felt like I couldn’t talk to him about anything as rushed. Also two assistants talking about how to enter data was very distracting as no chance to talk to doctor
Dr. Crispín always starts on time, is very meticulous and has excellent bedside manners.
I just went to see my dermatologist but I forgot her name I think it’sNasim. For the experience was great assistant and staff were so helpful and so kind. I enjoyed their professionalism and also help me relax before I dermatologist help me understand what I needed to do to manage my skin condition.
Professional and personable. They made the experience as easy as possible. Staff guidance was clear; procedure relatively painless; and they showed true concern with my condition. If you have dermatological needs, this is the place to go. Very fortunate to have this quality facility in our community.
Doctor and staff were polite and courteous. They listened to all of my concerns and questions and provided me with thorough answers, guiding me through the process. They took their time with me and didn’t make me feel like they were rushing …
All the ladies in the office were lovely, wonderful and pleasant service. Dr. Fazel was very nice, prompt, and thorough.
Negative reviews are accurate. Front desk staff were nice but the Dr. and her assistant talked to me in one word sentences and were not happy to answer my questions, didn’t even introduce themselves.
Challenging to get a hold of office staff for scheduling appointments but Dr Henry was great. Very understanding and knowledgeable.
Very helpful and welcoming staff and doctor! I really appreciate Dr. Henry’s approach. Professional yet friendly. Glad I found this place!
Dr. Frizzell was very thorough and professional. However, the medical assistant misquoted the cost of some product and I grossly overpaid. I am unable to reach anyone on the phone to discuss this.
First time at Monterey CSI, Diana and Dr. Fazel, were amazingly efficient during my appointment, I was a little scared going in, but they made me feel at ease and explained everything to me during my procedure. Thanks to the both of you!!
The skin Institute is wonderful. Dr. Weaver was thoughtful, efficient and explained everything perfectly. I highly recommend to anyone looking to check for pre-cancerous, or any type of skin conditions.
Very poor customer care. Rude staff. Doctors who won’t give you the time of day. Unanswered calls and returned calls for days. This is clearly a “business” and your health/experience is NOT #1. …
It took me over a month to make an appointment as they just don’t answer the phone, or have any phone operators to do so I was told. They also don’t listen to their voice mails I guess because I left so many messages & didn’t get one …
Worst experience ever I went in for a cyst removal made an appointment and nothing was done other than just looking at it then the doc said they were going to refer me to another doctor and they would call to set up an appointment I gave it …
My Mother’s anxiety’s were squashed after being treated by the staff and Dr. Hambley.
She feels so relieved and appreciative of how the Moh’s procedure worked out. Two weeks later, the skin area is nearly completely healed.
🙏🏽 …
My appointment started at exactly the designated time and was completely thorough and professional. I feel like the medical exam was quite confident. Thank you, Thomas Bishop.
Very pleasant environment, friendly staff, Kas at the front desk was awesome, she wasn’t dry, she communicated what was needed and had a spark to her even though I couldn’t see her face. The doctor was direct and I understood what she was conveying to me.
I only have positive things to say about the CSI in Monterey, specifically Dr. Weaver! I’ve only had two experiences with CSI. One in Salinas with a different doctor, and that experience was, to make a long story short, negative (just look …
My experience at the California Skin institute was lovely.
Everyone from the front desk personnel to RN Julie Tummonds were professional and kind. …
It took 3 months for me to get today’s appointment at California Skin Institute. After reading CSI’s horrible Yelp reviews, I seriously considered canceling the appointment. Fortunately, my skin condition is so prolonged and bothersome that …
Very professional. She shared her plan with me and made me very comfortable. Much better than the plastic surgeon I saw at the Wound Center I initially saw, who wrote off the problem, and was a waste of time and money. Glad I’m on the right path now!
Doc doesnt take time to really analyze answer questions or concerns. You’ll literally be ‘in and out’ of his office with your diagnostic. Makes you feel like you should know the answers to your own concerns or questions by his response to …
“ Absolutely Great! Friendly, Helpful, Caring Staff… Dr. Henry is a Straight-Up Caring, Professional & Friendly Doctor who Took Excellent Care of my husband’s skin Cancer, & Looked at mine. He’s a Listener, he seems Very Honest and Right …
The doctors are fine, but whoever is responsible for answering phone calls is not doing their job, I’ve called countless times and no one has picked up. I cannot get my medication because my specialty pharmacy can’t even get ahold of them. …
Fast, friendly, efficient service from everyone I encountered in the front & back offices. Even though I was early, I was able to be seen by the doctor as soon as I updated my information in their new medical records system using their …
Pleasant experience from the receptionist to my doctor. My doctor is very thorough. Although this is my 1st time coming this office. If you want treatment I would recommend this clinic and you will have agood experience.
I came here based on my brother’s recommendation, as we’ve both been outdoors for more than 55 years. I’ve had an excellent experience here in Monterey and in Salinas with the staff and doctors, getting both basal cell and melanoma …
Dr. Fazel was wonderful. Very professional, but also has a sense of humor. She made suggestions I agreed with and I felt very comfortable with her. The medical assistants (Diana & Jhoselyn) were kind, gentle and attentive. I was very happy with my visit today.
Dr. Hambley has removed several basil cell skin cancer spots from my arms and back. He always explains what the skin spot is, what needs to be done, and takes time to answer any questions. You can tell he is an experienced doctor and he’s …
Dr Crispen and her staff are knowledgeable, friendly, and efficient. I have been a patient of hers for a number of years, and I’m always checked in on time, and seen by her in a timely manner. Dr Crispen puts you at ease immediately and …
Went to California Skin Institute today, best decision ever! Kimberly is a jewel, what a lovely lady . Extremely sweet, very kind & has a calm demeanor. She explains everything in detail, fabulous lady. I had the V.I. peel precision plus & …
Sabrina was friendly and helpful in discussing my situation and getting an appointment as soon as possible. Dr. Henry was pleasant, professional, and clearly communicative. His P.A. and their patient service associate at the front desk, were also friendly and helpful.
Didn’t have to wait too long after my appointment time to be seen, but kind of pointless. Doctor has you strip and point out acne, freckles and moles and then they’re done. I feel like my wife could just do that, the whole body exam was …
I regret coming to this office. I had a couple skin concerns, but they require separate appointments for everything. The doctor I saw today reassured me that it wasn’t skin cancer, but told me I’d have to make a separate appointment with a …
I wish I could remember the names of the two women behind the reception desk because they were so helpful and positive after I had misplaced my purse. They let me use their phone several times since my cell phone was in my purse. They were …