California Sub-Meters (CSM) is the leader in providing private water sub-metering systems and water management services for residential homeowners for 30 years!
| Friday | 9AM to 3PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 3PM |
| Tuesday | 9AM to 3PM |
| Wednesday | 9AM to 3PM |
| Thursday | 9AM to 3PM |
10095 Scripps Ranch Ct Ste A, San Diego, CA 92131
(Translated by Google) Special thanks to AIXA for their attention and help that they always kindly give me. excellent service …
OMG.! I just had a rare experience! Just off the phone with Ron who had the rare gift of personality, patience and humor!! A big thank you for the experience of great Service!! …
I had the pleasure of meeting and working with Ron Cox. He is an absolute delight and easy to work with. He has such a great attitude, sense of humor and the patience of a saint. I would recommend him for a great customer service …
They never anwser the phone!!! Tried for over an hour! Ridiculous!
Constantly charged late fees when bills never arrive.
Trash service! They don’t answer the phone
Really friendly service and covered all my water bill needs!
Called after closing hours because my water is off and I need to finish my laundry and take a shower. What the heck?
Yhe bills are straight forward and ive never had a problem.
Ron is awesome! Best experience ever!
terrible website, horrible service. Can’t understand how come this type of companies are still around… Wasted 1 hour just to pay my bill.. .
Worse service ever. I could not get a hold of them. And my water bill has been $91 every month without a water meter. This is ridiculous.
1 star because they don’t answer except Monday-friday 8-5 and closed between 11:30 and 1 so if you have a job with normal hours you can expect to be able to reach them never!
Terrible.
This agency purposely makes their bills no monthly while charging for on site bill pay to generate lat fee revenue. …
NO CUSTOMER SERVICE AT ALL… NO ONE PICKS UP THE PHONE, EVERYTIME IT GOES TO VOICE MAIL EVEN IN BUSINESS HOURS AND NO ONE GET BACKS TO YOU EVEN IF YOU LEAVE ALL YOUR CONTACT DETAILS. TRYING TO CANCEL A SERVICE OVER A WEEK BUT STILL HAD NO …
since covid 19 situation, they have not been available for telephone service to service their customer! the only way to reach them is through email. how can a water company not pick up their phone and service their clients??? it’s no excuse for not servicing their customer and say it’s covid 19!!
I contacted with them 2 times. Nothing got it right. At the third time, I talked with Ron, He fixed in 10 mins. Thank you Ron!
Poor Because they do not maintain client/account privacy.
One of the condos we own is serviced by California Submeters. I wanted to get …
Big difference between the san diego water utility bill and submetering bill. Water submetering lowered my water bill by 27%. I dont have the hassles of dealing with the san diego water utility company anymore. …
I’m very grateful for the service and attention that Agent Axia has offered me and my family.
Aixa, thank you for your help, you have a wonderful way to help people, I have been very satisfied with your help
Very rude. I called to pay my first bill in my new home and the woman who took my call was very snotty. Making it seem like it was a hassle for HER if I didn’t go find my escrow papers for needless information. My bill for the first month …
California Sub-meters is a company that helps with keeping track of you water and sewage usage with accurate reading using their state of the art sub-meter system. By helping you create a sufficient way of lowering your water bill will help …
I’ve been using water sub-meters for over ten years. Not only has this lowered my water bill, but this helps conserve water. Our HOA has saved over 40% in water bills. I’m glad our HOA made this change years ago. They had the vision to see …
They’re the water for our rental unit. They refused to let previous tenant close out account + switch back to us because it was not the end of their billing cycle. They refused to give her a final bill. They’re charging a late fee on bills …
I called California Submeters and had the pleasure of talking to Ron Cox. He was so helpful. Great customer service.
Aexa has great customer service I was very pleased with her availability to help me with my bills. Thank you Aexa
I’ve been working with California Sub Meters for over 15 years and I am always impressed with the level of customer service they provide. The billing departments was very helpful when I had previous issues and were able to wave the late fees. The new payment website is very easy to use .
I had the pleasure of meeting and working with Ron Cox. He is an absolute delight and easy to work with. He has such a great attitude, sense of humor, and the patience of a saint. I would recommend him for a great customer service experience. Ron makes you feel like you’re a friend, not a number. Thank you for all your help!!
Customer service was VERY rude. I had been contact a couple of weeks ago in regards to not receiving my payment. I let them know that I had mail a check a few weeks ago. The first girl I spoke with was very nice and let me know they had …
Website for Outage Notices /Updates is SUBPAR. It’s 2021 and CalSubMeter needs to get onboard and demonstrate any level of Customer Service. …
Water sub-metering is awesome. I moved into this condo complex six months ago and they use California Sub-meters water utility service. My bill has decreased about 30%. …
I manage a property in the Eastlake area and need to get some help for a water meter replacement. I was lucky to have been helped by Pamela as I got amazing service and she helped me out with scheduling and prompt responses all the way around. I highly recommend Ca Submeters .. Thank you
Aixa was extremely friendly and helpful to me. Her professionalism exceeded my expectations. Thank you for making the service experience smooth and clear.
I give RON A 5 STAR CUSTOMER SERVICE RATING TODAY! California sub-Meters is lucky to have RON as an outstanding employee! I was feeling down and his great humor and charisma made my day!!!! Thanks RON!!
I called California Sub-Meters on Tuesday November 2nd 21. I talked to Ron, billings associate because of missing my water bill in October. Ron was absolutely extremely nice , and he immediately emailed a copy of the water bill, also advised me how to find if there is any water leak. HATTS OFF RON
The staff at Cal-submeters are professional and courteous. They’ve gone out of their way to alert me when they detected an unusual increase in our water usage. They also gave me instructions on how to test for leaks and how to properly read …
I must say I had an excellent experience with Ron. He went above and beyond to help me out. Even assisting with setting up the online account and figuring out the charge per day. Thanks so much Ron! Amazing customer service! Art.
Ron is amazing. If you are lucky enough to get him on the phone, you will be taken care of completely. He has patience of a saint, talking me through step by step on the computer. When you are older or don’t use the computer much, this is a God sent for us. Thank you Ron, you are truly an asset to your company.
Excellent customer service provided by Aixa. Had a issue with the Payment as it didn’t went through due to account inactivity, Called the office and the rep took care of it post the due date, very knowledgeable and resolved it quickly, also suggested ACH to avoid future issues. thanks Aixa.
Aixa went above and beyond to help me with a complicated transaction. I very much appreciated her accessibility and knowledge.
I want to say thank you to AIXA and appreciate all her help and knowledge. If it was not for you, I would have found a way to change companies. Aixa helped to fix a lot of issues, where other customer service people had messed them up. …
Aixa has helped me since the beginning. She is very helpful and goes above and beyond for her customers. Honestly, one of the best customer service I’ve experienced
Aixa has been so kind and helpful when I’ve called to make account payments. She has a warm demeanor and has helped me a lot in sending receipts to our landlord!
Today I called because I had a tenant move without notice and I knew that I had to get information on my account. Ron answered my call and at first I felt like really crying because my ex-tenant left a very expensive bill that had not been …
Rod gave me outstanding customer service. He was very helpful and very well informed. Also I would like to say California Submeter Has saved my HOA hundreds of thousands of dollars over the last 30 years by evaluating our landscaping water …
Today, I was helped by Cal Submeter representative, Aixa. I had four different accounts that needed attention. Aixa was very knowledgeable and patiently helped me set up each one so that future billing would be delivered to the proper …
For a utility company, providing the the utility is about all they do right for me. Nearly every month the auto billing fails and I need to log into the system and have it try again. Literally just hitting the button, no new info or …
Robin from accounting provided us excellent service. We needed help understanding a water bill for a tenant and she graciously took the time to explain and provide calculations for us. Dealing with billing from utility companies is usually …
Aixa Gonzalez handles my account and I was extremely impressed with her customer service on the phone. She answered all my questions while being patient and very friendly. I feel very comfortable and confident about my water service because of her. Thank you!
Ron is a 5 star customer service person in more ways than I have experienced ever in the past. Not only did he address my concerns but was a very positive and cheerful person. Thank you Ron, you were the greatest! Keep smiling, Elena
Met with Omeed Mitchel today with numerous questions regarding sub meters within the Sedona Condos in Chula Vista. Omeed was a wealth of information and a 15 min conversation with him would have taken hours to obtain the information by …
Ron is THE BEST. He is so helpful, honest, and easy to talk to. I wish all customer service professionals were like him.
Ron Cos in Customer service is THE BEST. He was so friendly and helped me get online account setup immediately. Thank you Ron.
California Sub-Meters, you’ve got an incredible employee on your hands. Ron is absolutely amazing.. like.. A-MAZ-ING. I spoke with him months ago and he was great then.. but today, I called again and quickly recognized it was him! I …
This review is solely based upon Aixa’s exceptional customer service. She made the process to transfer/cancel my services to new home owners incredibly smooth. Typically, it would be a pain to talk to customer service representatives, but …
Just spoke to Aixa about an issue we were having with our account. Aixa was extremely helpful and went out of her way to help me out. Wanted to thank Aixa for all her help.
Keep up the good work Aixa.
Aixa Gonzalez went above with her service. Our Call got disconnected and she called me right the way, help me with all the changes and was so friendly very helpful. Amazing Human!!! love it
Just want to give a BIG shout out to Pamela Knutson & Steve Ussleman for their superior customer service! I manage a newly built HOA and Cal Sub Meters was delegated as the sub meter vendor during the development stages by the builder. …
Best customer service, axia is amazing. She was so friendly and her patience really was calming and warm. She helped me with my bill and helped me get it resolved
I manage properties and work with several Sub-Meter’s companies. The CA. Sub-Meter has the most friendly, helpful and professional Staff. always is a pleasure talking and seeking advise from Xixa, Nicki & Robin. CA Sub-Meter is lucky having such persons working for them.
I just had one of my best customer service experiences with Aixa. Such a nice, helpful, and patient lady. Answered all my questions in detail and very carefully. Every company needs employees like Aixa!
Just called to set up the water billing for our tenant and spoke with Ron. He was incredibly helpful, polite, and informative! Extremely refreshing and thankful to have a company like this to support our water utility needs.
I was very confused about how the meter option worked on our new rental but Aixa was more than helpful and walked me through the process. She even made me feel more comfortable by speaking my native language and going above and beyond with …
I just worked with Aixa on transferring our services to the new owner of our home. She was over the top lovely and so professional. The process was easy but we ended up chatting a bit longer as it was just such a pleasure to work with her.
I gotta say that I just spent the BEST 25 minutes on the phone with Ron! He was VERY informative, patient and friendly! He did everything I needed to get done and explained some bonus things I can do by going online to my account…TRULLY HELPFUL! Thanks Ron, appreciate your professionalism and kindness 🙂
I spoke with Ron about not receiving my bill. He was very helpful, personable and courteous. Explained options to bring service current and made suggestions to better track my payments. Big thank you.
Excellent customer service by Aixa! We just moved back to CA from overseas and Aixa helped me re-establish service, and helped sort out an unpaid bill left to us by our former tenants. She was sympathetic, responsive, and answered all my …
Aixa was beyond helpful and I am so grateful to have her help me with a tenant water billing issue. She resolved ALL of my issues in one phone call without transferring to anyone else or putting me on hold… Thank you for being great and wonderful in this industry and have a wonderful holiday!
Ron is such a fantastic Calif. Sub Meter Representative. This company is great and Ron has made my transition so easy with my new Utility company/Appfolio. I feel confident with Ron and know I will get all my reports monthly as requested. …
Customer service and human interaction is THE BEST. I like to pay by phone rather than online, and I get to talk to someone who is so nice and friendly every time I call. It is much better than a simple transaction. I had some billing …