Call Federal Credit Union is a local not-for-profit financial cooperative that was founded in 1962. Our members enjoy free checking, preferred rates on loans and credit cards, and a higher level of service with every experience. Members hip to our credit union is open to anyone who lives, works, worships, attends school, or volunteers in the counties of Chesterfield, Hanover, Henrico, or the city of Richmond.
Friday | 9AM to 6PM |
Saturday | 9AM to 12PM |
Sunday | Closed |
Monday | 9AM to 5PM |
Tuesday | 9AM to 5PM |
Wednesday | 9AM to 5PM |
Thursday | 9AM to 5PM |
4605 Commerce Rd, Richmond, VA 23234
It’s a bank.
Great service
Great service!
Very polite organization!
It’s ok
Very efficient, professional, friendly, in and out
Almost moving slow shorted money cant count smh
Always a great customer experience!
Friendly, knowledgeable, and very low rates.
Excellent service- professional, welcoming employees
Great bank, been with bank 12 years
The atmosphere was very professional and service no.1
Quick response. Friendly staff. Beautiful decor
Great credit union….great people.
Superior service every time I go in there
Trinette was very helpful and friendly. Provided a pleasant experience
Horrible
The feeling of security is phenominal and the friendliness of the staff is amazing.
Great customer service, always attentive and knowledgeable to customer needs.
Pleasant and very friendly. The branch on Rt. 301 is great
No update on hours not open Saturdays
Every time I am thinking about moving forward on a venture they’ve been there to back me and I appreciate that.
Bring ur lunch when u come to the drive in. Only 1 teller every time I come. Right now the cars are to all the way to the street! Still 1 teller
Great folks to help you at Commerce Road branch. Very efficient – taking care of business and friendly!
the worst bank in the world i called 2 days straight during business hours and when they answer they are rude i will never do business with this bank again!!!!!!!!!!!!!!!!!!! there is no option for zero stars they dont even deserve that
CFCU staff is always willing to go the extra mile to help their customers.
Refused to cancel a credit card. Locked my account multiple times. Have to call a head to make arrangements for withdrawing YOUR MONEY if its over a couple grand
Convenient! great interest rates and quick response to loan needs! No extensive wait times in the lobby or drive thru!
Has helped me from the beginning of this credit union start-up, wouldn’t think of going to another bank.
Better than any Bank i have ever work with .Your talking over 45 years .Keep up the good work.
Teller who was not involved in any transaction sends non members to Shared services line to do transaction not a very friendly way to treat other Credit union members to have seperate line
I’ve been a member for over 30 years and they are the best. I would recommend them to family and friends.
I love it haven’t had any issues with this bank unlike I’ve had with others.highly recommended
Always friendly and helpful
Wonderful service! Always quick to respond and I am very pleased with the helpful and friendly nature of all representatives I’ve encountered at each location.
Been with call Fed for more than 20 years everyone is so friendly from the tellers to the branch manager and loan officers if you’re looking for a vehicle loan definitely ask for Kimberly carneal Top Notch loan officer will walk you through …
I come all the way from cross town just to make deposits through the ATM to pay bills and every time it’s in the am the machine is unavailable I don’t know y it’s always like that in the morning please fix or make other credit unions acceptable to deposit cash through y’all..
Wonderful service. Each and every issue I’ve had over decades has always been addressed and resolved. Great staff. Check them out. You won’t be displeased.
I’ve been a customer for 42 years and I have always been happy with the friendly, helpful service. Interest rates on the loans I’ve had in the past have been the best I could find.
This is usually a good Credit Union, I had a bad experience with one of the tellers but, the branch manager took care of the problem ASAP.
I had called to request an equity line loan, and when I explained the need for the loan would be very short term, Barbara steered me to a “title” loan, (which I shied away from initially), but when the CFCU recommended it, I felt …
Overall I have been pleased; however, since the roll out of the new online banking things have been a nightmare. I logged online with no issues on September 16th at 12:30pm. Tried to log back in twenty minutes later and was told I was not …
I have been a Call member for more than 25 years and they have always been professional, prompt and courteous in all my dealings with them in any circumstance. I have complete confidence that will continue as well.
I have been a customer for many years. Most recently, Kimberley helped guide my daughter through her first vehicle purchase. Kimberley was great and we appreciate her advice and great service.
Online banking is a joke. 6 months rolled out and still has many bugs.
Edit* Online banking has gotten better. However, they really need to fix …
Absolute worst bank you can use. For people who have been members for over 20 years and pass away they do things to their account without following protocols. The worst bank who claims they will help you when in need will screw you and kick …
I am a lifelong member of Call Federal credit union. I have recommended participation often to friends and family. They have a knowledgeable staff. They give back to the community often.
I have been with CFCU almost 50 years( in 2021). they are very helpful and courteous. My daughter is also a member. Even though I have relocated to Texas, they are still there for me. Thank You to everyone at CFCU!
Today Annie from bill pay went above and beyond as far as customer service goes today. The credit union on bells rd overall has great staff that are genuine and understanding to all financial issues. I look forward to continue to work with them and someday doing a big loan in the future such as my home loan.
I have been a customer for 45 years and have never been dissatisfied. Customer service is tops, at this location and Hull Street. I haven’t dealt with a traditional bank in years and probably won’t ever again. Go CFCU!!
My family have been a part of the Credit union for many years, I have always found them efficient. They are not like the big banks all about the money. It is a family, friendly atmosphere.
Always friendly and easy to work with. They make everything a breeze and you can always get someone on the phone if you need help with something. Competitive car loan rates too!
Call Federal has been my credit union for 30 years. The people there really make it a great experience. They are professional, friendly and always ready to answer any questions you have.
The worst customer service! The branch manager needs to be fired. She just as lazy as her clerks!!! And polices?? Oh they will tell you about a policy but won’t show you the policy… because it’s against the policy for them to show you the policy…
They froze my checking account simply because I tried to buy a backpack online. They think its fraud if you buy from anywhere rarer than Amazon. I need this backpack, the one I have now is hurting my shoulder. All the phone calls and …
Never had a problem with CFCU. They have repeatedly assisted with car loans, mortgages, deposits, anything banking related. It’s been a pleasure having them at my disposal for so many years.
I have been visiting CFCU for over a year now with my fiance. I have always felt the customer service to be superior to any other bank I have entered so I decided to open an account with them. I felt like a customer before I opened the …
Everybody would talk so highly of this bank to so I got an account with them have had my account for over a year the one time I really needed them after my son & I was in a car accident and I was out of work I needed a loan in mean time to …