If I could give this company minus stars I would. Terrible service down to the customer service. Overages ever month what a joke! Made arrangements to close out my service due to moving they never came by to pick up equipment when they were scheduled to and now they are charging me for their incompetence.
Literal Trash. They ask for $70 a month for 150 Gigs with 10 Mbps down and 1 up (its actually 1 down and 1 up on average) goes out every about 5 times a day
it works good 30% of the time and the tech support is a joke. I really try to be patient with them but when you pay 100 dollars a month you want good service.
I’m a seasonal resident in the Lake Almanor area and Calneva is the worst cable TV ever! The cable is totally unreliable and is of poor quality or is out completely on a regular basis. I am moving to Dish Network next week. …
I’m at Pine Mountain Club and experiencing outage every day for long period of time. Customer service does not exists. Stay away if you need a reliable connection
Began service late Sept, 2016. (internet only at the recommendation of a co-worker). Much faster internet than our previous provider (Frontier). Occasional outages, but they have a 24-hr help line. A lot of time internet is restored by resetting the modem. We have 150 Gb plan, which seems to be sufficient.
Do NOT use this service. They can not handle any technical issues, and your service will be offline appx 30% of the time. On top of that, they WILL NOT credit your account for offline time. And if you call their office to talk to someone, …
I have only had working internet in Chester for about 2-3 hours a day for the last five weeks. I have had nothing by problems with CalNeva over the last two years, and now they don’t even bother to call me back when I try to get ahold of …
When service is running it is good speeds and service however when it’s not running customer service is very uncooperative for the most part and they’re tech support takes about a week to get to you. You might consider hiring more Tech in the area if the demand for service Interruption is so high just a thought
I live in a town just 49 miles south west of Fresno, pretty much rural area. Other towns or cities around are avenal and coalinga. Let me tell you about my experience, when I was younger early 2000s internet wasn’t how it is today. …
Started service in Westwood, Ca July 2018. I have the express pkg, 39.99 month. At first CNB had some kinks to work out. Totally understandable as this is a remote area. my service is great. I have no complaints, I’m very happy w/the …
I thought AT&T was bad. Cal Neva takes the cake. Hands down “The WORST internet service” you could ever have.!!!
Sometimes it works the way it is supposed to. Other times it will go out for …
Worst service I’ve ever had. Will never recommend Calneva to anyone. Had no internet connection on 3/28. Called tech support and was told they did not know when service would be back up. I was told to call back in 2 hours but I waited till …
(Translated by Google) Slooooowww……
(Original)
Slooooowwww……
Jose.was very professional and nice
They throttle. Downtime 60%.
WiFi is trash in and out all the time
stay away worst of the worst, and the women in the office RUDE as can be, waste of money!!!
Great customer service.
Horrible customer service and poor connectivity, it goes out aaalllll the time.
They have ALWAYS been very good with me.
TERRIBLE SERVICE. GOES OFF EVERY 30 MINUTES. NO MATTER WHAT PACKAGE DO YOU HAVE. WHEN IS WORKING ‘FINALLY” IS TOO SLOWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW
These people pretty much own a monopoly in certain rural areas for cable internet and they aren’t afraid to abuse that fact either.
If I could give this company minus stars I would. Terrible service down to the customer service. Overages ever month what a joke! Made arrangements to close out my service due to moving they never came by to pick up equipment when they were scheduled to and now they are charging me for their incompetence.
Literal Trash. They ask for $70 a month for 150 Gigs with 10 Mbps down and 1 up (its actually 1 down and 1 up on average) goes out every about 5 times a day
Cap u @100 gigs for 90$ don’t offer unlimited and charge u 1$ per gig over. This isnt the
90s if u cant offer unlimited data then you are useless.
it works good 30% of the time and the tech support is a joke. I really try to be patient with them but when you pay 100 dollars a month you want good service.
Random drops and varying speeds. pay for the highest level of service and still the availability isn’t what I was expecting.
I’m a seasonal resident in the Lake Almanor area and Calneva is the worst cable TV ever! The cable is totally unreliable and is of poor quality or is out completely on a regular basis. I am moving to Dish Network next week. …
I’m at Pine Mountain Club and experiencing outage every day for long period of time. Customer service does not exists. Stay away if you need a reliable connection
Began service late Sept, 2016. (internet only at the recommendation of a co-worker). Much faster internet than our previous provider (Frontier). Occasional outages, but they have a 24-hr help line. A lot of time internet is restored by resetting the modem. We have 150 Gb plan, which seems to be sufficient.
Do NOT use this service. They can not handle any technical issues, and your service will be offline appx 30% of the time. On top of that, they WILL NOT credit your account for offline time. And if you call their office to talk to someone, …
I have only had working internet in Chester for about 2-3 hours a day for the last five weeks. I have had nothing by problems with CalNeva over the last two years, and now they don’t even bother to call me back when I try to get ahold of …
When service is running it is good speeds and service however when it’s not running customer service is very uncooperative for the most part and they’re tech support takes about a week to get to you. You might consider hiring more Tech in the area if the demand for service Interruption is so high just a thought
I live in a town just 49 miles south west of Fresno, pretty much rural area. Other towns or cities around are avenal and coalinga. Let me tell you about my experience, when I was younger early 2000s internet wasn’t how it is today. …
Started service in Westwood, Ca July 2018. I have the express pkg, 39.99 month. At first CNB had some kinks to work out. Totally understandable as this is a remote area. my service is great. I have no complaints, I’m very happy w/the …
I thought AT&T was bad. Cal Neva takes the cake. Hands down “The WORST internet service” you could ever have.!!!
Sometimes it works the way it is supposed to. Other times it will go out for …
Worst service I’ve ever had. Will never recommend Calneva to anyone. Had no internet connection on 3/28. Called tech support and was told they did not know when service would be back up. I was told to call back in 2 hours but I waited till …