Cambridge Health Alliance

CHA Cambridge Hospital

CHA Cambridge Hospital is one of three CHA hospitals in the communities north of Boston. Located on Cambridge Street, between Harvard and Inman Square, Cambridge Hospital offers a wide range of services like Primary Care for all ages, 24-hour Emergency Care, Maternity, Surgery and Specialty care. It is a teaching site for Harvard Medical School and the Tufts University School of Medicine. CHA has three admitting hospitals: CHA Cambridge Hospital, CHA Everett Hospital and Beth Israel Deaconess Medical Center.

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Cambridge Health Alliance Reviews ( 196 )

  1. (Translated by Google) I have always been very well attended, whether in the emergency room, in medical appointments, downtown or pharmacy. Team of translators who make life a lot easier for immigrants. Congratulations! …

  2. I was in the behavioural united and omg I’d pay literal money to say hi to the staff again my therapist up there was Courtney love you babe my favourite staff was tiara literally bestie 10/10 loved it there

  3. Every time I go to this hospital I am very well received. My two children were born in this hospital and I am very grateful for the care everyone always takes with me and my family. Earlier this week I had surgery with Dr Davina Franco, I …

  4. This the worse Hospital I have seen No organization , and No Respect specially the operation Room Department I wouldn’t recommend this facility to No one simple surgery they mistake on them , If there is rating under 0 I will Rated to CHA below 0

  5. Very bad hospital Dr no experience every time I go there they said we. Don’t know what’s wrong with you I still have pan for 8 years good luck with them

  6. This hospital is greedy people who demand money from my grandparents that retired and have no money right now, this people are fraud , greedy people. Pathetic they go to he’ll where belong.

  7. My daughter was an inpatient at Cambridge hospital and the staff took and placed her in a dark room whilst she had her seizures which is against the law in addition she was chastised by the nursing staff whenever she was friendly with new patients absolutely ridiculous how do they stay in business with their breaches in ethics

  8. Terrible emergency service!!!!! They take too long to come to my room and they had no clue what was going on even though I told them the problem.
    There service is veryyyy slow!!!!!!!

  9. Unprofessional customer Service ,I called and ask a couple questions about my urgent medication and the guy on ( ps. he was so rude ,that’s not the first time that I called and he’s answer the phone )the phone just hung up the phone

  10. I am so impressed and gratefull to all of the unbelievably caring, thoughtfull and compassionate professionals that work at Cambridge Hospital…. I was so impressed with, and will never forget how the Nurses cared for my daughter (Vanessa) …

  11. Last time i waited one hour n today my appoinment is 5:30 pm but still waiting outside. They told wait outsite of front desk so rediculous n irritated .poor service.

  12. Receptionists there are very, very unprofessional. I called to check on a family member that got admitted, left on hold for 45 minutes, had to hang up and drove to the hospital, to make sure that the family member was there and ok. Very unprofessional.

  13. Awesome ER experience, mom had a kidney stone, had CT scan and saw 2 Drs within 2 hours and then home with scripts. Modern and clean!

  14. Hands down the worst healthcare experience I have ever had, from primary care to specialists to customer service. Zero continuity of care.

  15. Staff is great. THE PARKING LOT IS BEYOND ANNOYING. Twice we tried parking and the lot is full. People turn around in front of you and take spots out of turn. THEY NEED AN ATTENDANT, plus they need some sort of notice if the lot is at capacity.

  16. I hear that they are forcing their employees to use the same gowns over and over again, contrary to the recent email sent out.
    They say people are getting covid19 outside not from all the patients they are exposed to with inadequate PPE.

  17. I used to go to therapy at the adult psychiatry center and they had the absolute worst customer service you could possibly imagine. I had a terrible therapist who seemed like she had never done this before and when I tried to request a new …

  18. I was hospitalized a few weeks ago and the nurses on the 6th floor at the Cambridge Hospital were amazing!! Nurse Kareen, Nurse Julianne and CNA Nirva made my experience there bearable. …

  19. My friend’s daughter was hit by a car crossing the street n she was taken to CHA. Once she arrived she was checked over by a nurse, but it was 3hrs later before she ever got xrays, scans, bloodwork n spoken to a doctor, who only spoke w/her …

  20. Horrible Dr. At Somerville Hospital. Changing medication from generic to brand name with out talking to me. Most likely due to some kick backs. Refuses to fill prescriptions or takes multiple calls to get refills. Staff is incredibly inept. …

  21. Worst ER for wait time. Everything always takes forever. Have been to 3 ERs in the area and never takes as long as they do. Same days appointment at the pedi clinic is never easy or you could stay months without seeing your primary care.

  22. I was treated with utter disrespect from the nurses and especially the security. I had chest pains and couldn’t breathe and the security told me I couldn’t be seen by the doctors because the doctors said that ‘they didn’t want me there’.t I …

  23. I’ll start by saying I grew up in Cambridge and I was born in this hospital.
    I was always proud of this hospital and the way they operated. Given what has happened over the past few days involving the Psychiatric ward of the hospital I …

  24. This place is a scam! They sent me 2 bills for a televisit. One from the doctor and one from the hospital. A 15 minute phone call cost me nearly $200! You have been warned! They did not disclose any information to me. They can pretty much charge whatever they want. So disgusting!

  25. There are some great providers. But it is a huge bureaucracy and it can be incredibly difficult to reach a human being who can help you refill a prescription. I have been forwarded now to three different phone numbers and no one answers, …

  26. I would give this place zero stars if I could. A friend recommended me to see a doctor there who her brother had surgery with. I was very clear that I was asking for a second opinion and the kind of surgery I need. I get to the appointment …

  27. Honestly this place is okay, but sometimes the staff are just so rude especially at the pharmacy. I love the doctors but I wish they would try and understand their patients a little bit more and not rush things. Especially for the patients who don’t speak English.

  28. Do not work in Ultrasound Department. The manager there is the worst person to be a manager in Boston area. She is a dangerous person to be around. Nobody likes her and that department unless you are the puppy of the manager! She easily get …

  29. Excellent Covid-19 booster experience! Fast, efficient service; friendly, caring staff; pharmacist clearly answered all of my questions. Very impressed and grateful.

  30. Cambridge hospital is the worst hospital I’ve ever been to in my life and I’m a former emergency medical technician these people just don’t care they are rude and uncaring

  31. So ,I was frantic today when I learned my insurance didn’t cover my much needed prescription. So I’m on phone with the pharmacy worried and the gentlemen I was speaking with immediately corrected the problem. Immediately! And he was so …

  32. Went to the hospital for a consultation for sinus problems. Doctor asked if he could check in my nose before i leave, so I said yes, assuming it wouldn’t cost me anything else. Big mistake. This was me agreeing to a $685 procedure. They …

  33. I am extremely appalled by the choice of staff/students at this facility. One of the students posted a video via social media having a grand old time smoking marijuana before her shift. The women continued to record herself intoxicated …

  34. Rachel’s mad rude. Other staff from the emergency room were really nice but she treated me like I was bothering her just for asking a simple question.

  35. I had been charged more than a years for services which I never had.
    For example, for INR test I was charged Lab etc. and lab test while there I never visited or seen labs (LOL). They were using hand-held device to get atypical …

  36. My first time experience here will last a life time in my mind was treated with the most disrespect and I was there was sent to the emergency room for pain to be discriminated against by a doctor named Alex it was so bad I had to call my …

  37. Very disappointed with the maternity ward at this hospital definitely not Brighrams service! Had a cesarean, thought I’d have the same experience but far from it. They pressed so hard on my chest while operating that I have had issues …

  38. I went into the emergency room to get someone help. No one was there to greet me. Had to get a security guard to contact someone. He didn’t seem appalled by the situation at all. Once in, the PA and nurse gave advice that made staff at MGH gasp

  39. Good hospital, doctors, nurses!. I’ve been well treated for everyone over there. Always good things to say.
    Thank you very much!.

  40. The amount of times I get sent home from there, clinics and Emergency room in pain is enough. I have bad illness alot of chronic pain, disk, knee miniscus pain, tendonitis pain, pinch nerve pain. Fibromyalgia! Doctor sends me home in …

  41. They would not let me pay my co-pay at the time of visit and said they would bill me. I followed up a week later and they said I had no balance. Now, instead of trying to contact me even once, they just sent $10 to a debt collector. Terrible practice.

  42. This place is unbelievable covid or not. My mother is elderly. And needed my assistance and needed help walking to get lab done. And how dare you tell me I can’t help my mother walk to the lab place! I been to this hospital numerous times …

  43. Waited four hours in the emergency room with no end in sight.Was not treated, gave up so I could catch the last bus home. Couldn’t even eat while I waited.

  44. I am very upset with the terrible treatment I am having in my prenatal care, I come every time from Framingham to see me at the hospital and I am always attended to quickly, I had a super difficult pregnancy and depression last year which …

  45. Was referred to Orthopedics by my PCP for knee swelling. They drew some fluid from my knee and also sent me for an X Ray and a blood test. I then went back for a follow up visit after I was diagnosed with Lyme, and they drew some fluid from …

  46. Awesome service at the ER this time.
    I have to take My 11 years old daughter there for a chest pain. the nurses make here forget the pain with big smiles and frandly ways of taking to here …

  47. Today we are in cha Cambridge. Emergency room for my husband arm x-ray but 2 hour waiting still waiting. And the front desk emergency lady staff is so rude, impolite,angry and didn’t know how to talk with patients and family.really irritating

  48. My roommate had a leg surgery at this hospital and the staff were so kind and helpful. I spent some time with him before the surgery trying to calm him down and I noticed how the nurses/doctors were so professionals and helpful. The surgery succeed and my friend now is able to walk again.

  49. It been 4 months since my daughter was born, they got all information from me and my husband to apply my daughter documents. They said it should be at my home in 2 weeks. Almost 5 months, nothing yet! I called to ssn office to ask about my …

  50. CHA is a nightmare. They try to make you do everything through MyChart, but then the app frequently doesn’t work—meaning you’re stuck on endless phone trees, waiting 30 mins, connected to the wrong person, etc. kafkaeque nightmare.

  51. This place is horrible. My gf came here because she felt unstable. She came here all on her own. Voluntarily. She felt better a few hours later. She set up a follow up appointment with her therapist and everything was set. She never signed …

  52. Since the last time I wrote about this place, I went there cause I had an emergency, however, a Nurse try to kill me there, she put a drug really fast into my IV (that one usually takes with antihistamines) to avoild reaction, this action …

  53. Cambridge Hospital has the fastest ER I’ve ever been in. Almost every single staffer is courteous and puts the patient first. (We’ve been to CHA many times, having chronic illness in the family.) They’re not the hugest hospital in the …

  54. My insurer’s (Tuft’s Care Link) re-insurer (Cigna) denied your claim for payment for my hospital stay 12/21/19-12/24/19 because you didn’t code it properly. You coded it as a 48-hour observation only, at the expiration of which I was just …

  55. I am supposed to be in surgery tomorrow to fix sinus issues. For those that never dealt with it on a daily basis, u make a choice. Take 1000 extra meds per week to feel normal or get a synoplasy to fix the issue and hope everything goes …

  56. I know healthcare workers are strained these days, but the poor staffing and inattention makes for an even worse situation than just being ill. I appreciate providers trying to do their best, but the system is broken.

  57. I was a new client to CHA Cambridge Health Alliance in Cambridge @163 Gore St #2 last year and visited them once and never come back again. This is the worst location and I’ll not recommended to anyone of my friends. I wish I could give a …

  58. The folks at the front desk, and the doctor were all very friendly and helped me in the ER. I have no issues with them save for the person who lied to me about the cost of this appointment. I paid my co-pay, and was told that this payment …

  59. Their doctor office and billing have no idea how to code and process a routine check that was supposed to be covered by a high deductible insurance. The doctor uses diagnosis code for annual routine check and charged me hundreds of dollars …

  60. I had a secondary insurance that wasn’t originally added to my claims. I didn’t realize until after I had paid some out of pocket expenses not covered by my primary insurance. I called to have this sorted out and a couple weeks later spoke …

  61. Terrible experience so far. I struggled to make contact with a human to schedule an appointment and when I finally did, it was extremely difficult to understand what he was saying over the phone. No appointments for several months out to …

  62. There are some African workers there that have targeted me, I do not know what personal dealings or business I have with these people, but anytime I go there they tend to be very rude and disrespectful to me. …

  63. The worst hospital. My father needed a prescription to be sent to the pharmacy for his diabetes testing. After 3 days of the request finally they sent the prescription to the pharmacy but it was missing some important information so the …

  64. I have called the CHA cambridge financial office seeking for information about what type of insurance they take, the person that picked up the call was really unprofessional and rude, she was trying to go back and forth with me when i was …

  65. Ive dread going to the hospital all my life but this experience was delightful. This experience was different. Such an easy going experience, I felt cared for. I didn’t feel scared even if I didn’t know what was going on. I was alone and …

  66. Billing was a nightmare. I’m a self-pay patient, but most of my bills did not include the self-pay discount. I spent hours over 15 months trying to ensure that my bills were correct. Often the representatives I spoke with were unable to see …

  67. Hated my experience here. Today 09/14/20 I came to get a PT referral that was supposed to be left for me to pick up at Orthopedics. The Orthopedics was supposed to close at 5pm. I left early from work and arrived here at 4:30 pm. The …

  68. If I could give lower than I 1 star, I would. Terrible experience. The doctor and the nursing staff I interacted with were nice enough, however, they gave me unexpected bills in multiple places. Charged to get my medical records transferred …

  69. Extremely poor service. Like many others, I experienced poor management, disorganized staff, terrible service. I provided my insurance info and had a referral, yet they wouldn’t bother to charge my insurance company and send every other …

  70. Dr Meredith Gansner is by far the most condescending and incompetent ‘psychiatrist’ for children I’ve ever met. She is completely clueless and should be removed from her position. My child was attacked causing major facial damage and …

  71. This hospital took care of me since the beginning of the pandemic. Back in March, being diagnosed with the virus was unseen for but there staff were amazing and contributed so much for 40 days while I stayed there. I’m alive because of the …

  72. I had the unfortunate experience of going to this hospital twice for two separate emergencies. Waited for a long time for nothing. Had a bad cut in my hand and they didn’t disinfect it or even cleaned it. I did that myself. The nurses there …

  73. Edit previous review: Person on the phone may have been overwhelmed and was curt. But at the hospital the staff from the guy checking you in at the door to the nurses and doctors were very nice. Disregard my previous review haha!

  74. They are good to answer phone calls but I don’t have to get one doctor to follow my maternity every schedule I mat different docors. The doctor sometimes didn’t read my history and examine well. I’m praying to my God to help me through all …

  75. Orthopedics department an absolute joke. Was scheduled for an 8:30 appointment, they cancel on me and switch to telehealth call 5 minutes before, at 9:30, implicit hour wait. Jennifer Hoff — terrible nurse — is 10 minutes late to the …

  76. Let me be clear, this is the worst healthcare service you could choose. They will bill you $497 for a telehealth appointment. That’s $175 for the virtual “visit” and $322 for the nurse practitioner’s time. …

  77. No one in the emergency reception And people are suffering her when she come she gave me attitude and she wouldn’t accept my father even tough his sick and dying over here Hope If it can change

  78. This was honestly one of the worst experience of my life. Do not come here. Starting from the lady at the front desk who was so rude it was uncalled for. The whole time I was treated like a second class citizen. The doctor in training Anna …

  79. What an absolute scam. I went to their urgent care location in Somerville to have a simple procedure done on my finger. I paid my urgent care copay, the outside of the building says urgent care, and their website says it is an urgent care. …

  80. I left a 5 star review here on the date I went to the ER because the front desk woman, the doctor, and the nurses were all great. I have no issue with them and I am thankful for their work. …

  81. They are the worse pharmacy, I request the medicine,al 9.30am I make line and they told me come back in half hour, I decide to come back 1 hour later and still no ready….they make clients wait twice one for requested and one for pick …

  82. I went to the ER at this hospital last Saturday and had an extremely positive experience. Barely waited more than a couple minutes and was tended to with the utmost care. Dr. Marco was extremely kind. He explained everything to me clearly. …

  83. They do NOT care about patients. They will treat you like number. I’ve worked there in the past and they do the bare minimum. Not to mention the lines open at 8 am but they never respond until after 9. They do whatever they want there and …

  84. I just want to say Bravo and thank you to all the Dr.& Nurses at Cambridge Hospital for taking such excellent care of me on my Day surgery last week ❤️
    And not only that but when I received a get well Card from the all staff, and …

  85. Excellent care to the angels I said the nurses and doctors angel they were there when I needed them and I am so happy I went there I love you I love Cambridge I hope to be back very soon

  86. Called to make an appointment the the lady that i got transferred to was very rude, i get that maybe she couldn’t help but she could’ve at least be nicer, it really doesn’t take much to be nice!!

  87. I have never been to a worse pharmacy, I’ve been 4 times, every time they’ve either screwed up my prescription or I’ve had to wait 2-3 hours even after putting in the order a couple days In advance. …

  88. This hospital is very neglectful, they discharged us before we actually got checked it tested for anything.
    After a nurse named Anna at CHA emergency room, actually screamed at me like a …

  89. So I was there on Sunday night through till Tuesday morning in the ER ROOM. I think the staff, case workers and doctors were no help at all. We were told so many things was going to happen but could not keep their promises. Then they took …

  90. I never write reviews, but I felt compelled to bc/ of how bad the service is here. It’s truly the worst hospital I’ve been to in Massachusetts (and quite frankly any of the states I’ve lived in). They will upcode you for a basic primary …

  91. My partner gave birth here, having given birth to our previous kids at Mt. Auburn. The CHA staff were compassionate, caring, and did a wonderful job of delivering our baby. In particular, Elaine, our triage nurse, remained calm and focused …

  92. I took my son to the ER for a matter that needed urgent care but I was sent home with nothing except with the discharge papers that had contacted information to reach out to specialist. I called the specialist only to find out that they …

  93. I have been going to CHA for my whole life and have always had wonderful and caring service from all the doctors, nurses and staff . I am very thankful to have such considerate and knowledgeable medical professionals responsible for my …

  94. Having someone from CHA as your PCP is so frustrating because you can never get an appointment in time. Sometimes you even have to wait for a month+ to see them. The staff over the phone is also very rude and doesn’t care for the well being …

  95. I never write reviews, but I’ve had such an incredibly bad experience with CHA.

    Seriously, do not waste your time with this place. Don’t make my mistake of …

  96. Absolute nightmarish experience in the ER. Guess it’s just normal practice to make patients wait 4 hours just to be gaslit and told nothing’s wrong. Go anywhere else.

  97. I was reading a lot of bad reviews, but yesterday my experience was really good in the ER. The staff, nurse lady, and doctors all treated me kindly, they were able to handle my situation really well. I’m thankful for them.

  98. PACE transportation dropped my mother off an hour before her ultrasound appointment so we waited in the waiting room. I decided to take advantage of the time and make a call. Twenty minutes later my mother was called, and I wrapped up my …

  99. So far I haven’t had any issues worth remembering from starting to go here in 2018 to now. I know everyone’s experiences are different, but so far I didn’t mind every time

  100. Very disappointed on costumer service. They don’t have knowledge at all what they doing. They have attitude and specially on the first impressions in front desk. They through each under the bus, becauese they don’t have any clue how to …

  101. This is supposed to ba an urgent care / emergency hospital I checked in at 2:30 got called for X-ray at 6pm and NOW still waiting at 8:00pm for a radiologist to come tell me the X-ray results this hospital literally makesu wait like a Hurd …

  102. I would give it zero stars if I could. As others have mentioned this place is running a complete scam when it comes to billing. On top of that, they do not return calls and MyChart messages for months. DO NOT go here. Question every service …

  103. I required some minor medical advice via a televisit. I was unable to see my primary PCP as they were booked, but I was ensured that the televisit was covered under my insurance like a normal PCP visit. I was charged almost $100 for a 10sec …

  104. I just called the primary care now, following my doctor’s orders, and they simply hung up the phone in my face! Because she want to change to another hospital, and i said, it’s up to you. I’m just following what they told me to do . Then she hung up the phone in my face !!!

  105. I have come into this hospital. See my doctor. Few times I have seen him . I have brain cancer and many symptoms. When asked by the person about your meds .etc . I’m answering her questions . I read notes you have in me stating I complain …

  106. This place is a sorry excuse for a hospital. I had to come in for something very routine, and it took over 5 hours just for the doctor to glance at some results on a screen. They gave me no I formation throughout the process. I was holed …

  107. This review is for my Primary Care Physician Dr. Ambika Srivastava. I’ve been seeing her for a few years now and she’s literally the best doctor ever. I’m always impressed with her diagnosis. She’s also patient and kind.

  108. I called up to get seen by my doctor which I got no appointment opening until oct that is 2 months away. So I was can you call the ER tell them Im coming I got no. So now I have to sit her waiting hours and have to pay higher prices because …

  109. I was in a traumatic bus accident recently and brought to this hosptial. The treatment I received here was honestly borderline just as traumatizing. In particular I was screamed and berated by the woman working at the reception desk. I was …

  110. This is the healthcare you get when you vote for socialists. In this country we went from the best to worst in about a decades time. Now get your cookie cutter treatment with no individual care assessment. Wait 6 month or a year for an …

  111. I’m not someone who complains unless it’s REALLY bad. In August 2022, a young intern was given what seemed like complete authority over my perfectly healthy elderly half-sister who was sent by her nursing home for a psych exam (depression). …

  112. I’ve been with CHA for a while now and I have mostly always had a warm and welcoming experience, both at the main hospital and at the Windsor Street Primary Care clinic. …

  113. My son had to have surgery. He was admitted to Cambridge health. He has no self preservation skills he arrived not in the best condition. The nurse on the six floor surgical unit named Gina and the other lady at the front desk name Mc Lena …

  114. This hospital is the closest one to my home, but OH my GOD! I always stay there for 3 hours or more.
    Today I was feeling tired and it is being hard to breath. I did a home test for …

  115. Website said wait in ER 60 mins. Took 3 hours for daughter to see a person to have vital signs taken. Was told she would get next bed then they took others as she actively vomited in their lobby. Very disappointed in the service of a …

  116. My mother was brought by ambulance and expediently served at the Emergency Room of CHA Cambridge where thanks to Dr. Dan Hague knowledge and quick diagnosis of perforated bowel along with efficient testing including CAT scans my mother was …

  117. My husband had surgery and was hospitalized for 2 days after. I was apprehensive because of the reviews I saw. His doctor assured me that I had nothing to worry about – and he was right! Everyone was great, from doctors to nurses to aides …

  118. My fiance has had a claim processing since MARCH 2022, its August 2022! I called my insurance and there is no claim. I called Cambridge health and Brenda M. from billing stated it was still processing. How can it be processing when other …

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