CNB Insurance Agency, a wholly owned subsidiary of the Canandaigua National Bank and Trust Company, offers a wide range of insurance services.
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
72 S Main St, Canandaigua, NY 14424
Very personalized service!
Nice people.Great Service.
Friendly helpful and all you could ask in a bank
Always been a great local bank
Great service and rates. Personable and trust worthy. Recommended banking services.
Worst bank… No good incentives… Not open on saturdays …. Rochester new york the bank on alexandria st is terrible… Horrible manager there
My experience with Canandaigua National Bank has been exceptional for years……Excellent Bank !!!!
I had a major problem with one of my accounts and CNB helped me out and resolved the issue. Thank you CNB.
Worst bank I ever dealt with
Wonderful locally owned bank. I’ve had my accounts here for over 20 years and have never had a problem.
Pleasant as always. Efficient & courteous. Helpful with being unctuous. Persoalized & often recognized verbally by name upon entering.
If you make an online payment on a Sunday, it doesn’t process until the next day. If that Sunday happens to be the due date, then you’re hit with a late fee. Every other account I have processes the payment the same day if before 5pm. Not doing business with them again.
CNB has been very helpful in many ways for me personally and with my small business. I have recommended them to other small business owners.
AWHFUL customer service . Could not assist me with my issue!
They are great and works with people. Customers call center are very friendly and helpful. I never have any issues. I had bigger bank before but it wasn’t good.
Been with this bank since i was 18, the app is so outdated. The bank itself is horrible to deal with. They make it clear that they dont care about the consumer, but trying to make a buck off ya. Im happy to be leaving this bank.
This company is a joke. I financed a vehicle and agreed to 5.69% APR. Everytime I checked my balance I felt like the amount wasn’t right. I did the math multiple times and when I’d call, I’d never get someone that could help me or would …
I was a member of this bank since I was 14 I am now 35. the customer service is atrocious I am writing this while I have been on hold with them. I had a paperwork shuffle and child support has fallen through the cracks of our wonderful …
In my experience, CNB is the WORST bank to do business with. Misled with a mortgage, flat out lied to by originator. NO Customer Service, something as simple as changing an address is a process… I urge anyone to not use this bank, which is unfortunate because we should be supporting local banks…
I left a previous review before I knew the whole story so I apologize to the agent Kara who has done a great job with helping us with our loan process. I definitely recommend CNB for your banking needs
Unauthorized activity on my account
Shut my card down to order a new one did not mention they could expedite it. They are not disputing the unauthorized charge for me and I have no way to use my …
I’ve never encountered a more frustrating loop. They offer no loan payment option through the online portal and continue to tack late fees on each of my successful payments. Considered opening an account, but certainly not after this ridiculous experience
Stay away from this bank! My wife banks here and their app doesn’t even have mobile deposit or anything! It’s like they are 20 years behind on technology! They shut her card off all the time and they have no weekend customer service so we …
Terrible bank. They set absurdly low limits on every type of transfer- my money feels trapped. None of their customer service people can ever help me or offer any practical suggestions. I’ve had accounts with big banks and other …
Worst customer service I’ve ever had. They take no notes per call. I’ve called in 5 days in a row spoke to a different rep and got a different story each time. All the stories contradict each other. Then I repeat what I was told from last …
I’ve never experienced a more cumbersome experience of giving someone hundreds of dollars every month (making payments on a loan). Glad I don’t bank here. Some of the people are quite rude as well: I was told not to use the drive up to …
I am not sure who the people giving these reviews are a butt I have been a member of this Bank for the last 10 years. I have always found them to be very helpfull. Brighton and Greece both have Sunday hours, and every other branch have …
Ive been with this bank since I moved to the Canandaigua area back in 1987. It has a small town homey feel and most of the time I know the first name of the tellers I see. I have not had any problem with loans. I’m sure everyone has their own tale to tell but mine has been a positive experience with this bank.
I almost feel bad leaving a one-star review. My grandmother was a longtime account holder and I can’t remember her having any issues, including the last few years when I took over responsibility for her finances. What happened after her …
I banked with CNB for approximately 7 years and consistently received fast, reliable, and professional banking services. I have been both surprised and impressed by the way CNB staff have made themselves available to help answer questions …
I would not recommend this bank to anyone. I am now four months into a vehicle loan and am still UNABLE to make an online payment. After many calls, visits to a branch and more emails than I can count I’m over it. If you make a payment …
I’ve been a customer for decades. I’m very unhappy that since I moved to Wayne co. The only ATMs available locally are for withdrawal only. Driving to Manchester is the closest available ATM for deposits, and for the last 2 years refuses …