Employees in office also the ones that work outside office was very helpful to my needs very nice and knowledgeable about there jobs I will recommend a friend or family member to use Cape Fear Propane
Can not even speak with anyone on the phone. Pitiful I guess for it over your phone system and customer service will be in the philippines is it no wonder American is doomed
Rose Mary if that is her real name. Has a very nasty attitude and don’t know how to talk to people. You ask questions and she is very snappy and pushy at times. VERY UNPROFESSIONAL!
We called at the end of January to set things up. They said we would be getting a call back in a few days. Never got a call. I called a week after and she said they will call me. We were at 15% I called again (beginning of March) we have …
I’ve never been so upset by the way I’ve been treated by a business, not only has it been two weeks and still no delivery I called to see what the problem was and the money was just added to my account, they never put in the order to have …
Would love to give negative 5 stars to this company. Every experience has been terrible for the last 3 years. I would love to be contacted by then sense it’s near impossible to get up with them by phone at the local office. Here’s a …
Company delivered not only the product, but a level of service that was refreshing to say the least. As they used to say about a can paint spray product “No Runs, No Drips, No Errors”. Thought what I received was a premium level of service …
I’m sure they’ll blame COVID however they went from being able to speak to someone in a local office to fielding all calls to a call center and the wait time is usually an hour or longer. Then they don’t deliver when they promise to, it can …
We have had billing issues for 3 months and after 4 phone calls (very long hold times) and 4 different completely different answers zero changes made as promised, we are giving up and paying the bill. They blame the poor service on the …
There isn’t a lower rating, it would be in the red for certain. It has been 1 MONTH since I ordered gas for my mother-in-law. At that time she had 25% in her tank. …
Before Amerigas took over Cape Fear Propane, I had no issues at all. Deliveries were made in a timely manner, within 3 or 4 days, week at absolute most. I was able to actually speak to a PERSON and not a terrible voice automated system that …
the wait time to schedule a gas delivery, or inquire about service, -“customer service advocate” is horrendous. Yesterday, once I got through their dreadful “new” automated system, wait time was 62 minutes. Today (on hold now), it’s 54 …
AmeriGas had no trouble billing me every month, but they completely neglected to deliver any propane. I came home from vacation to find that my tank was EMPTY. The phone system is a joke – it could not understand my very clear responses …
Terrible company and service! Switched companies after 1 yr. No permit was pulled for install of a 120 gal tank. Amerigas/Cape Fear Propane refused rental of a propane tank above 120 gal, even though we requested a 330 gal and pre-setup …
My customer has been requesting propane for 3 days. She was initially told it would be an additional fee ($300 I think) to go same day. She states she has been a long standing customer. They said they’d wave fee and be there within 24 hrs. …
If you can’t afford 500 gallons of propane every single year, they charge you a rental fee of $120. When I called about it, they informed me that I was supposed to hash it out with my landlord. Also, they will take FOREVER to bring your …
SOME OF THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED. HELD ON THE PHONE FOR 36 MINUTES. Then I was connected to a lady in Ohio that spoke very poor english. I asked to speak with another customer service rep and was not allowed to. After …
Larger company gobbling up small town businesses, forget any personal or accommodating service.
Phone menu is non responsive and a joke. Costumer service reps very courteous …
I need a tech to come out and they never scheduled the appointment. My gas tank needs to be serviced and no one cares.
Courteous and Responsive Customer Service!
the did not bring i our gas today so they go down ######%%%%^%xxxx
I have been trying to reach them for 3 days about refill and their “new” automated phone system does not work and hangs up on you.
They give you a good price for their LP gas. I like paying my bill on line.
Employees in office also the ones that work outside office was very helpful to my needs very nice and knowledgeable about there jobs I will recommend a friend or family member to use Cape Fear Propane
Can not even speak with anyone on the phone. Pitiful I guess for it over your phone system and customer service will be in the philippines is it no wonder American is doomed
Rose Mary if that is her real name. Has a very nasty attitude and don’t know how to talk to people. You ask questions and she is very snappy and pushy at times. VERY UNPROFESSIONAL!
These people will add late fee’s every 30 days after unauthorized gas filling. Demand payment or leave you in the cold with no heat.
Won’t answer phone nobody ever in office I would give 0 stars is possible
We called at the end of January to set things up. They said we would be getting a call back in a few days. Never got a call. I called a week after and she said they will call me. We were at 15% I called again (beginning of March) we have …
I’ve never been so upset by the way I’ve been treated by a business, not only has it been two weeks and still no delivery I called to see what the problem was and the money was just added to my account, they never put in the order to have …
Would love to give negative 5 stars to this company. Every experience has been terrible for the last 3 years. I would love to be contacted by then sense it’s near impossible to get up with them by phone at the local office. Here’s a …
Company delivered not only the product, but a level of service that was refreshing to say the least. As they used to say about a can paint spray product “No Runs, No Drips, No Errors”. Thought what I received was a premium level of service …
I’m sure they’ll blame COVID however they went from being able to speak to someone in a local office to fielding all calls to a call center and the wait time is usually an hour or longer. Then they don’t deliver when they promise to, it can …
We have had billing issues for 3 months and after 4 phone calls (very long hold times) and 4 different completely different answers zero changes made as promised, we are giving up and paying the bill. They blame the poor service on the …
There isn’t a lower rating, it would be in the red for certain. It has been 1 MONTH since I ordered gas for my mother-in-law. At that time she had 25% in her tank. …
Before Amerigas took over Cape Fear Propane, I had no issues at all. Deliveries were made in a timely manner, within 3 or 4 days, week at absolute most. I was able to actually speak to a PERSON and not a terrible voice automated system that …
the wait time to schedule a gas delivery, or inquire about service, -“customer service advocate” is horrendous. Yesterday, once I got through their dreadful “new” automated system, wait time was 62 minutes. Today (on hold now), it’s 54 …
AmeriGas had no trouble billing me every month, but they completely neglected to deliver any propane. I came home from vacation to find that my tank was EMPTY. The phone system is a joke – it could not understand my very clear responses …
Terrible company and service! Switched companies after 1 yr. No permit was pulled for install of a 120 gal tank. Amerigas/Cape Fear Propane refused rental of a propane tank above 120 gal, even though we requested a 330 gal and pre-setup …
My customer has been requesting propane for 3 days. She was initially told it would be an additional fee ($300 I think) to go same day. She states she has been a long standing customer. They said they’d wave fee and be there within 24 hrs. …
If you can’t afford 500 gallons of propane every single year, they charge you a rental fee of $120. When I called about it, they informed me that I was supposed to hash it out with my landlord. Also, they will take FOREVER to bring your …
SOME OF THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED. HELD ON THE PHONE FOR 36 MINUTES. Then I was connected to a lady in Ohio that spoke very poor english. I asked to speak with another customer service rep and was not allowed to. After …
Larger company gobbling up small town businesses, forget any personal or accommodating service.
Phone menu is non responsive and a joke. Costumer service reps very courteous …