Called for backing up toilets. After hours tech came promptly. Full crew came the following day & were professional & cleared the blockage & did a thorough assessment of the waste drainage system. Thx to all! Toilets are working fine!
Very rude and tried to do the very least amount of work to help you. I even called ahead to make sure I had the right paper work and was given a different answer when I arrived.
They have the rudest, nastiest employees of which are extremely unhelpful and do not provide “full disclosure” on steps needing to be taken to resolve an issue.
I find it shocking that they have yet to notify their customers about the Gen X in the water and the chemical cocktail that we are drinking and bathing in
3/18/2020 ZERO stars…their website has been down for 3 days and calling customer service is useless, I have called customer service 4 times in the last 3 days and am on hold for 30 minutes or more until I finally just hang up
I don’t understand why they have customer service phone number if they can’t help to pay bills over the phone. One of the worst customers service seriously.
Absolutely horrible company. Their information is never correct, they’re employees are almost always rude, they’re impossible to ahold of when there is a problem and they have a monopoly in this county so they do what they want. Absolutely ridiculous.
As much as I hate to make a call this was really rather painless. There wasn’t really anything I could do at the point so was no conflict to resolve, but call was handled quickly and politely.
Terrible service. I made a 200.00 payment and my bill only reflected 100.00 payment. After providing the evidence I was belittled. Terrible all around.
Billed the wrong units for years then approach me in a rude manner stating I needed to pay for the mistakes that they made after I have been paying the bill that they have sent me since opening an account. Rude staff, horrible service.
I WAS IN CANADA FOR THE MONTH OF AUG SO I SHUT OFF MY WATER AT THE METER OUTSIDE AND LOCKED IT ! WELL MAGICLY WHEN I GOT MY WATER BILL IT WAS THE SAME USAGE AS EVERY OTHER BILLING CYCLE…..NOBODY FROM THIS FRAUDULANT PLACE EVER READ MY …
Crooks. Terrible customer service, poor attitude, unwilling to help. Unwilling to help for bill for service I never had! Worst water company I’ve ever dealt with.
GenX and now the fluoride levels being twice the federal allowed limit? I wasn’t even notified about it as a customer. WHY can’t we have another option for water????
Complete fools who run this poor water company. The service they provide is a joke. The rates all ways go up. The board are as sharp as some melted butter.
Vile, vile organization, company, or I guess….authority. I assume a ‘public authority’ is the type of utility organization you’d get in an authoritarian state that is run and likely profited by local politicians, you have not choice but …
I just wanted to say thank you to Stephanie. You are truly a very helpful and courtesy person. Got me the answers I was looking for in a very timely manner. The world needs more people like you in it. Keep doing what you are doing because you left me with a smile.
Been trying to talk to a live body all day. No dice. Asked for call back no dice. Need info. I’ll bet if I wanted to pay my bill they would answer. This is unacceptable.
Waiting to get my deposit back over a month they keep telling me every time I call 10 business days it’s being processed they want their money but when they owe it to you they give you the run around or we will have someone call you back don’t wait for that never happens record everything when you talk to them you will need it
WITH ALL OF THE CONSTRUCTION THEY’VE BEEN DOING IN MY NEIGHBORHOOD, THEY’VE MOVED MY MAILBOX MULTIPLE TIMES, PUT A PORT-A-POTTY IN MY FRONT YARD IN FRONT OF MY MAILBOX, A PUMPING STATION IN MY FRONT YARD, DESTROYED MY FLOWER BED IN MY YARD, …
I just want to say that Danny Sullivan is the best!! He definatly knows what he’s doing and he’s got excellent customer service skills. I’m so grateful for his help!
Nothing wrong with them, they do digital meter readings which is nice, rates are set by the government, bills are detailed enough to know what’s going on, not much else to say
The worst service ever. Ever. 7 phone calls 22 days later and then they explain the reason trash cart was not delivered was because a conflict of description of size. Really???
Absolutely the worst utility to deal with in the Wilmington area and the best part there is no other option. Fined for using too little water in the same bill as a conserve water pamphlet says everything…..
For the staff to be aware and not inform the board and their customers is insane.
They should all be fired. Better yet, send them to jail!!! I wonder if they drink the water?
The way this place charges for water consumption is absolutely ridiculous. Both water and sewage have a base rate that you pay irregardless PLUS the individual charges for the actual consumption! In Raleigh, my water/sewer was charged by …
Customer service lady was very rude. All I had was a few questions about a potential water leak. You would think a local utility would have better service.
Very expensive to start up and monthly .Their payment system is suchs in the past . They basically try to confuse you into paying a convenience fee or late fee every month . Coming from Baltimore where public water is free, I’ve been blown away by this companies greed and incompetence
Marisa worked with me to resolve my electronic billing and have online access to historical billing as well as current billing. Her attitude was refreshing..
Seems this monopoly is not good for Wilmington , Gen X in water and other contaminants ,we could use competition in all basic services , when ever possible , some agents at CFPUA are nice and give good service when I call
My realty team and our clients have called CFPUA dozens of times and I have also visited their engineering dept many times. We have always received good service.
The most user unfriendly company I have ever dealt with in 45 years. No wonder the employees seem to hate their job and care less about the customers. They operate in the Stone Age and should be ashamed of practicing business the way they do.
Probably the worst thing about Wilmington. Even more than the crime rate, poor road conditions, and low housing opportunity – CFPUA has got to be the bane of Wilmington’s existence.
Disgusted with them one of there trucks crushed the side of my vehichle being impatient for gas, trying to resolve this is ridiculous. Next steps wway and courthouse. Filing charges!!!!
Amy Lem was an absolute delight. She helped set up my water, sewer and trash services today. Despite some grumpy customers in line, she kept smiling and doing everything she could. Thanks Amy!!
This place screws you over first time they get the chance too. stuck up staff that has horrible communication skills. They all need to be fired and new staff needs to be placed in the seats. worst So called professional county business in existence. sueing you the first chance i get
Only getting 1 star because I can’t give a 0 star rating. I got a lot I have to say, but I just can’t right now… Cause it would likely not be very nice. I’d rather pump water out the dirty creek behind my house and wash in that than be forced to deal with this company. Legally allowed crooks and thieves.
I dread every other month to pay this bill! It is a shame we have to pay such high prices for water that we can’t even drink. Also, pay a $3.75 convenience fee to pay you bill via card!
Using their website is a nightmare. You don’t know when to make an account and it is very misleading on what you can do and what you cannot do on there. When everything was made, I was then asked to write everything like i saw on the bill. …
CPFUA has been nothing but helpful each time I have called them. They were great to work with even moving from out of state and getting service switched over into my name before I even arrived in Wilmington.
Just got off the phone with the emergency dispatcher..very rude much huh? You do need to listen to your customers needs before hanging up the phone without saying goodbye? This just happened at 11.46pm..She was very rude and i wish i could complain in person.
Possibly the weirdest protocol and formalities a utility company could have. Terrible service every time. They make everything super difficult. Even paying the bill is hard. Don’t you want to make it easy for people to give you money? Would give zero stars if possible.
Four months ago I changed my dishwasher from the longest cycle to the shortest cycle. I am using significantly less water, yet my bill hasn’t changed. The usage history is the same going back eight months. Their billing is clearly bogus and made up.
I was worried going in based on previous reviews but ended up being pleasantly surprised! We went in to set up our new service about 20 minutes before closing and Toni was really helpful and went out of her way to make sure we understood the pricing and services and our payment cycles.
Update: Now this horrible company has shut my water off AGAIN!! I absolutely hate this place and wish they would be SHUT DOWN immediately!! Phone operators are rude and cant help you out with anything, and you have to wait for 24-48 hours …
Known for the distribution of toxic poisonous water and then making it’s tax payers pay for this water. Known for blackmailing employees to carry out jobs they wish not to do.known for holding it’s residents hostage. 5 star rating for the best in the United States for poorest quality product.!!!!!!!!!!! 🙂
I would give no stars if I could. We moved and conveniently received an astronomical final invoice: for the final month, it was three times more than the previous 4 months combined. Terrible customer service.
The type of company who is well aware of the fact that you have no other options in the city of Wilmington so they screw you over consistently. You pay too much for the type of slack services you receive. If you don’t take my word for it maybe take in to account all of the other 1 star ratings.
For the amount we pay for out low quality, chlorine water, you would think at least the customer service would be at a standard level. Every time I call in i’m treated like somehow inconveniencing them. With no competition, and no accountability, why even try?
I was setting up utilities for my first place and everyone here made it so easy! Even when I had an issue with payment, I called back the next day and got everything finished easily! Great experience and very positive people!!
No way they are reading accurately. My water usage has been metered the same 4 months in a row and two of those months the house has been practically vacant… How can the water bill be the same when 3 people are here or when no one is here? Shady company with no alternatives, very disappointed.
Absolute worst service in any industry imaginable. I called over 10 times about an issue and it still has not been taken care of in over 2 months. Pathetic excuse for customer service employees. But if anyone needs a job!! Clearly all you …
Cape Fear reported me to the collection bureaus. The only reason I caught it was that I pulled my credit report, something that I usually do not do. I called them numerous times about it and never received a phone call back from the …
Great friendly staff. Overworked and underpaid by any standard. Happy to know I have clean water at a reasonable cost but they all deserve more salary and benefits and understanding from an some unappreciative folks. These workers live in …
Its 2019..I shouldn’t have to shell out $3.75 to pay my bill with a debit card. They’re just padding their couffers.. I would use auto-pay with a check (at no additional charge) but I have no confidence in their billing system..it needs to be overhauled…zero stars..actually negative 5 stars!
Horrible company- unfortunately this CORRUPT organization is the only company to get water from in Wilmington. Cannot answer basic billing questions, will not call back, astronomical bills and no answers provided! Company has even scratched meters so they are not legible to customers to check water usage. Not even worth one star.
It’s honestly a joke. The people who work for CFPU are pissed they’re there. Their prices are outrages and the systems used to pay your bill work sparingly. Couldn’t pay your bill online last week cause our website was down for the third time this month and now your bills is late? — Tough luck… Unreal. Clearly no one gives a s**t.
Horrible company with very rude staff. Since January 1st of this year they have also changed the policy on allowing people to only pay for the actual gallons used for a swimming pool, with proof. So they now charge you for the disposal …
Had to manually shut off our water to do some work in the house. When I went to the meter, I saw that the grass had grown completely over the box, we could not find the meter. When we did.. we had to tear at the grass to get to it and …
According to CFPUA, we’ve used almost 90,000 gallons of water in 6 months, family of 3. Our plumber can’t find a leak anywhere. Something is seriously wrong with this utility company. We trying to sort out the mess which has of course evolved into countless hours on the phone and in person at CFPUA, so far to no avail.
This locally government run public utility is downright evil. Customer service is rude, supervisors are condescending, and the the board are greedy. They’ve been accused of overbilling, they’ve lied about equipment, and now they’ve allowed …
The worst water company I have ever dealt with. Because they are the only water supplier for the City of Wilmington it gives them free reign to do as they will without no repercussions. It is definitely not a customer focused company but a fiscally focused company. No concern for the general public at all – absolutely NONE!
Just chased the truck for two blocks and they wouldn’t stop for me. I was wrong, and thought it was the off week for recycling. Turns out recycling was this week. I woke up to the truck on my street. As soon as I realized it was the …
Our company’s conversations to get due diligence information from the engineering department and reception with Lorraine were very professional. We found everyone to be very supportive and informative. …
I spoke with Corey over the phone regarding some questions I had with my bill. He was very insightful and helped me understand exactly what I was paying for.
You can never get anyone on the phone, website constantly down, emails ignored, voicemails as well. But let my payment be a day late, they will promptly react to that! It blows my mind, this monopoly that we are forced to have business with, reguardless of the infinite customer complains and concerns that go unnoticed.
Worst service ever… criminal actually. Lazy insulting office staff and meter readers who don’t do their job. Do you know what the odds are that I could have the exact same usage 3 months in a row? Just about impossible. Now take into …
Their autopay system rarely works, but they still make sure to charge you late fees. The hard copy bill rarely gets mailed. Don’t get emailed bills either, or an email letting me know if their autopay didn’t work. A racket and a ripoff, but they know u don’t have a choice but to get screwed over by them.
The manager is disrespectful. The staff had jo clue what they are doing. They crossed our meters in our split house and are charging me the wrong bill and I’ve been trying to get it fixed for 4 months. They’ve sent two people to my house to …
I GIVE THIS COMPANY NO STARS! I don’t have any qualms with the workers they doing what they are told. This monopoly does not care the hardships they cause in peoples lives. I have fallen into their trap because of recent ill events. I had …
This company likes to double charge people. When i set up my account i paid the $150 deposit and a $55 new sevice fee. The $150 was on a check. Needless to say the check bounced. I called immediately and paid the $150 on my debit card. 4 …
It did take awhile to get through on the phone to obtain my new account number. Once I did, I spoke with Marisa who was very friendly and helpful. After that it took less than 2 mins to pay my bill.
I worked with 4 different ladies, (Lori, Luichina, Charnice, Angelia) and they all were amazing in helping me complete a transfer of service that ended up being quite complicated. Great customer service and response time. Actual technician forgot to turn on my water, but it was quickly resolved.
The guy who tends to the meters never knocked on our door! My neighbor had to beg him to turn our water on. They promised us call before coming out we never received it. Later we found out if he had to come back, we would have been charged another fifty bucks. Very unprofessional and shady business practices.
Bought a house where the previous owner had removed the meter. Mailed in application with checks on Friday (mistake). Called Tuesday to check on progress. They said it would be “soon”. Called Friday and no order of work could be found. …
WARNING THIS COMPANY WILL ATTEMPT TO STEAL YOUR MONEY!! I have lived in Wilmington for two separate stretches…the first time I left Wilmington and closed my account with Cape fear it took 7 months to get my deposit back…I called …
If I could leave no stars I would. Had a fire hydrant exploding in my lawn this morning, called it in, they came and shut it off and also shut off the water for my whole house. Called hours ago and they said someone would be here to fix it. …
The most incompetent company to have to deal with! I would leave zero stars if that was an option. We own rental houses and every time we get new tenants in one of our properties it takes an act of congress to get the water turned on in the …
Received a collections notice today (2/14/2018) for a bill I paid 10/26/2018, so I am having to send in proof of my payment and go through this whole hassle. It is absolutely unacceptable that they make the mistake of billing someone twice for a paid account.
I have had to make two separate calls to Cape Fear Public Utility this month and I was so pleased after both experiences!! Not only did they answer the phones VERY promptly, but they were very kind, very helpful and even cheerful in tone. I …
My water was turned off due to a mix-up with my apartment complex after taking over another tenants lease. The tech came out and overlooked the notes that requested them to get a signature from our office for re-connection (not something …
CFPU came out to replace a broken water meter box. Before digging the old box out they didn’t mark the lines and cut our internet line. The AT&T box is about 6 inches from the meter box they were replacing. Unbelievable
LOOK AT THE OVERALL RATING, THAT TELLS THE STORY OF THEIR SERVICE!!!! WORST SERVICE FROM THE BIGGEST THIEVING COMPANY YET! TURNED WATER OFF WITHOUT NOTICE, WE EXPLAINED THE BILL SHOULD HAVE BEEN PAID ELECTRONICALLY (but alas a glitch). 1 …
One month of sewer $68 one month of electricity $70 one month of cellular phone $45 one month of auto insurance for two vehicles $40 home internet 50 a month. Why is Flushing my toilet one of the highest bills that I have. Look at …
$140 for 2 months of just sewer. I have a well I Supply the electricity the salt and upkeep of my water system. I was leaving out of town for one of those months. I have been trying to get a meter installed for 3 years and I always try and …
terrible customer service, rode, unprofessional and given misinformation three different times, by three different agents…. its a monopoly no choices in Wilmington for water.
They charge you every 2 months, sometimes you forget about paying a bill, especially when they don’t mail your bill out, but swear that they did. Disconnected our water for 1 missed payment, we finally got our bill and delinquent notice the …
CFPUA are crooks. I had a bill due 7/12. I paid this bill on 6/15 but the payment was returned. I went to the website multiple times to try to pay my bill again but the amount due was always $0. My water got turned off on 7/9 (before the …
Worst…..service….EVER!!!!! So I never received a notice in the mail for shutoff. Just happened to call the automated number 2 1/2 hours after they closed and payed the past due. Next day, it was shut off. When I called I was told …
They sent my bill out over two months late. Then they made sure that they charged me a late fee. Oh yea, they also disconnected my water without notice too, and there is a $75 reconnection fee for that. The person I spoke with told me “I …
Three of us live in a small home in downtown. Our average water consumption is about 5000gallons/month. For the month of hurricane Florence when we had evacuated; the water company billed us for 10x that amount, 50k gallons. There was no …
Not that we have a choice in water utility but i wanted to rate them a zero here. They repeatedly fail to send any bills electronic or hard copy, though I am set up for electronic. They however never fail to send a delinquency notice. So I …
I have had an extremely horrible experience so far from these people. I moved to Wilmington and got my own apartment. I moved in, and the tried to get the water put in my name. They said a $1500 bill has been rung up under this address and …
Evil company. They truly have some of the worst customer service on the planet, are nasty and rude constantly and their bills are outrageous. Living in an apartment type duplex with just one other person, my bill was easily five times the …
I’m sure the other reviews are valid but know that this reviewer had a wonderful experience. New management? I was expecting terrible, one-star service. My call was picked up within a few rings and Charnice was extremely friendly and …
If it were possible to give less than 0 stars, I would. Cape Fear is the worst utility company I have ever dealt with! Their customer service is the worst ever! It’s impossible to speak with anyone who has any authority to do anything for …
I wish there were negative starts. I’m moving to a new location and have to have the utilities in my name before I get the keys. Power, trash, internet no problem. Water… they want my first born child and more. Needed authorization …
Ms./ Mrs. Wanda is the kindest, most helpful person. She let me know what I needed to start services and had me email my documents to her. Very shortly after I did so, she replied saying welcome and that I was set to go. I have never had …
To be honest, this company does not even deserve the 1 star in which I have gave them. First off, this company could absolutely care less about an actual customer because they know that you have no other choice but to deal with them and be …
Called in last night because of serious flooding in the front yards and streets of several properties. Calling because no one had any idea what was going on. I literally thought my neighbors main had busted. No warning was issued to …
My meter valve was completely Frozen I called to have it serviced was promised it would be done the next day 2 weeks later still waiting typical government public service no accountability no service just pay the bill
They charge $55 to come out and cut your water off. To people that do not have money to have basic needs of water this is a true insult. Mine was a case of an old Bank account being closed and I have zero warning they were going to cut my …
I have one person in the home and I am continually receiving a bill that I am using 8T Gallons of water. When I question what this means I am told I am using 8,000 gallons of water. This is impossible unless I am operating a car wash! This …
They took my can on Friday by mistake My -bill is paid – I called on Friday and lady I talked with apologized ,!told me it would be here on Monday -Monday -no can- I called again and was told one to two business days-Communication is terrible -It wasn’t my fault, it was theirs -and I have no can!!
I feel like I can never catch up on my bill. I pay each Month and it indicates I have a $0 balance. Then the next month it shows a past due amount. I have called and cleared it up and then the next month the same thing. The website is not user friendly at all.
They didn’t send a bill for four months, no email, no mail; I called and they said it probably went to my spam and I would get one in the mail. But then I receive a debt collections notice in the mail. If you can send me a debt collection …
Total scam. Double billing, late fees on stuff that isn’t late, the board is made up of local council members and wealthy entrepreneurs. But what can I do since they hold a monopoly and there is only 1 utility company. My first review was suspiciously removed.
So you can’t drink the water in Wilmington without a reverse osmosis filter, they randomly skip sending out bills, and they have multiple metering fees instead of just one. Show me the separate sewer meter on a house. …
What a joke?!
Not only can these monopolistic a-holes set up a CFPUA online pay portal that actually works…but these buffoons can’t even implement a 2nd or 3rd party online …
They’ve forced us to jump through expensive hoops to get poisoned water in our houses and now we’re being charged more to clean up a mess we didn’t make, a mess they should have been on top of from the start! How do you people sleep at …
Kathy Willis was very helpful for me. She gave me a lot of great guidance about my home and was knowledgeable about the City of Wilmington’s other departments. Thank you again for your help!
I hate Cape Fear Public Utility. Employees in office are extremely rude, unfriendly, and hateful! Over priced and they do not give you the service you over pay for. And they are your only option. It should be against the law for them to be in operation!
I’ve had to make several calls to CFPUA over the past couple of months to stop and start service, among make other requests. My questions were always answered by very kind, knowledgeable staff. I understand many have had frustrations with CFPUA but that hasn’t been my recent experience with the customer service department.
Water line disrupted by a pipe repair…. I called emergency number as my water was coming through full of dirt. Someone called me back within 2 minutes explaining a pipe repair in my neighborhood and what I should do next. Very quick response.
Water has been shut off despite paying my bill in full. Because I worked during their office hours there is no one I can reach to get the situation fixed. The only way I can have water restored tonight to have a shower before my next 10 …
I have lived in my home 23 years of my 42 years of life. I can say in that time Cape Fear Public Utility has proven to be worthless. Rarely picking up trash cans to be emptied, hardly ever picking up yard waste, and if you call customer …
unbelievably rude and hateful customer service
Called for backing up toilets. After hours tech came promptly. Full crew came the following day & were professional & cleared the blockage & did a thorough assessment of the waste drainage system. Thx to all! Toilets are working fine!
January bill was received on February 6, due Feb 6 or there will be a penalty. Heck of a way to run a business.
terrible service
Bad customer services!!!!!
Paying for poisonous water
The staff is worthless.
horrible
This company needs to be investigated .
Evil!
Amy Lem is a God send.
Horrible customer service.
Great Service, very helpful!
Never pick up the phone
Not much to say that hasnt been said already. God awful
GenX… Then approval for a rate hike! That’s cfpua.
they will just keep there jobs and nothing will be done
The most unfriendly people I’ve ever encountered.
Absolutely horrible. I wish 0 stars were an option.
Absolutely bad bad bad. Takes forever to load and crashes..
I wish I could give them no starts
I have always found the staff to be very helpful, and knowledgeable. Thanks!
I wish I could give them a zero. A true dictatorship.
Nice enough staff, however no ability to help with any issues.
monopoly-holding douchebags. they make up readings and gouge residents.
By far the WORST company, I would give anything to have another option.
I put in my account nr as directed an am told that no information exists for this account.
If I could give them 0 stars I would
You are all trying to do the best you can…you are trying to do good things for our community…I appreciate that greatly…THANKS!
Absolutely horrible service and staff is EXTREMELY rude…wish I never had to deal with this horrible company….
If you are going to change your hours of operations, you should post it on your website.
I’ve been in more than once while living in Wilmington. The staff has always been friendly.
They should be sued again, the most horrible company I have ever delt with,
I cant even give to my dogs and you charge me for it
Ben here one year welcome to flint NC
All you dem’s need to be put in prison.
Absolutely terrible. Terribly outdated and do not care for their costumers AT ALL. Highway robbery. Once again Terrible.
Can I give less than one star? The worst public utility. I wish we had a choice!!
Very rude and tried to do the very least amount of work to help you. I even called ahead to make sure I had the right paper work and was given a different answer when I arrived.
Worst utility company I have ever dealt with, if there was an option to give negative stars I would.
Came out immediately to fix my problem. Danny is the absolute man and very professional!!
Most AWFUL service with OVERPRICED product. Zero stars is to much.
They have the rudest, nastiest employees of which are extremely unhelpful and do not provide “full disclosure” on steps needing to be taken to resolve an issue.
I find it shocking that they have yet to notify their customers about the Gen X in the water and the chemical cocktail that we are drinking and bathing in
Worse business in town. Can’t help but wonder when this little “Authority” experiments fails, who will have to pick up the ball?
Spoke to a wonderful representative who told me everything i needed in detail, and even how to reduce all my fees. AMAZING service.
3/18/2020 ZERO stars…their website has been down for 3 days and calling customer service is useless, I have called customer service 4 times in the last 3 days and am on hold for 30 minutes or more until I finally just hang up
The customer service rep was very nasty with me as I tried to navigate their hard to understand set up system. Condescending and rude.
I don’t understand why they have customer service phone number if they can’t help to pay bills over the phone. One of the worst customers service seriously.
Worst website of any bill paying system I have used in my life. Even the new system is terribly designed.
Absolutely horrible company. Their information is never correct, they’re employees are almost always rude, they’re impossible to ahold of when there is a problem and they have a monopoly in this county so they do what they want. Absolutely ridiculous.
I would leave zero stars if it was an option. This is the worst public utility service I have ever had to deal with.
As much as I hate to make a call this was really rather painless. There wasn’t really anything I could do at the point so was no conflict to resolve, but call was handled quickly and politely.
Terrible service. I made a 200.00 payment and my bill only reflected 100.00 payment. After providing the evidence I was belittled. Terrible all around.
Billed the wrong units for years then approach me in a rude manner stating I needed to pay for the mistakes that they made after I have been paying the bill that they have sent me since opening an account. Rude staff, horrible service.
I WAS IN CANADA FOR THE MONTH OF AUG SO I SHUT OFF MY WATER AT THE METER OUTSIDE AND LOCKED IT ! WELL MAGICLY WHEN I GOT MY WATER BILL IT WAS THE SAME USAGE AS EVERY OTHER BILLING CYCLE…..NOBODY FROM THIS FRAUDULANT PLACE EVER READ MY …
Crooks. Terrible customer service, poor attitude, unwilling to help. Unwilling to help for bill for service I never had! Worst water company I’ve ever dealt with.
Setup was a pain. Once I was finally set up they provided my utilities and I paid my bills with no interaction.
just turned on my kitchen faucet and itis coming out brown yes brown . how can we pay so much for water and the water is unsafe to drink?
GenX and now the fluoride levels being twice the federal allowed limit? I wasn’t even notified about it as a customer. WHY can’t we have another option for water????
Complete fools who run this poor water company. The service they provide is a joke. The rates all ways go up. The board are as sharp as some melted butter.
There is no way my bill is the same as two years ago. My household size has reduced drastically! No dishwasher nor washer used!
Who reads my meter?
Vile, vile organization, company, or I guess….authority. I assume a ‘public authority’ is the type of utility organization you’d get in an authoritarian state that is run and likely profited by local politicians, you have not choice but …
Good job – send out bills without the new account #. Now I can’t pay my bill at all. No one answering the phone. I d i o t s
I just wanted to say thank you to Stephanie. You are truly a very helpful and courtesy person. Got me the answers I was looking for in a very timely manner. The world needs more people like you in it. Keep doing what you are doing because you left me with a smile.
Been trying to talk to a live body all day. No dice. Asked for call back no dice. Need info. I’ll bet if I wanted to pay my bill they would answer. This is unacceptable.
Waiting to get my deposit back over a month they keep telling me every time I call 10 business days it’s being processed they want their money but when they owe it to you they give you the run around or we will have someone call you back don’t wait for that never happens record everything when you talk to them you will need it
WITH ALL OF THE CONSTRUCTION THEY’VE BEEN DOING IN MY NEIGHBORHOOD, THEY’VE MOVED MY MAILBOX MULTIPLE TIMES, PUT A PORT-A-POTTY IN MY FRONT YARD IN FRONT OF MY MAILBOX, A PUMPING STATION IN MY FRONT YARD, DESTROYED MY FLOWER BED IN MY YARD, …
I just want to say that Danny Sullivan is the best!! He definatly knows what he’s doing and he’s got excellent customer service skills. I’m so grateful for his help!
Nothing wrong with them, they do digital meter readings which is nice, rates are set by the government, bills are detailed enough to know what’s going on, not much else to say
The worst service ever. Ever. 7 phone calls 22 days later and then they explain the reason trash cart was not delivered was because a conflict of description of size. Really???
Great experience at the public utilities today. Carmen hooked me up fast! She explained all the details with ease and a smile. Thanks!
Absolutely the worst utility to deal with in the Wilmington area and the best part there is no other option. Fined for using too little water in the same bill as a conserve water pamphlet says everything…..
For the staff to be aware and not inform the board and their customers is insane.
They should all be fired. Better yet, send them to jail!!! I wonder if they drink the water?
The way this place charges for water consumption is absolutely ridiculous. Both water and sewage have a base rate that you pay irregardless PLUS the individual charges for the actual consumption! In Raleigh, my water/sewer was charged by …
Customer service lady was very rude. All I had was a few questions about a potential water leak. You would think a local utility would have better service.
Money racket specialists right here… such a joke
Very expensive to start up and monthly .Their payment system is suchs in the past . They basically try to confuse you into paying a convenience fee or late fee every month . Coming from Baltimore where public water is free, I’ve been blown away by this companies greed and incompetence
Marisa worked with me to resolve my electronic billing and have online access to historical billing as well as current billing. Her attitude was refreshing..
WORST SERVICE EVER , AND AS OF TODAY ILL HAVE A LAWSUIT
The CUSTOMER SERVICE BRIANA IS THE WORST , UNPROFESSIONAL AND HER SERVICE SUCKKKKKKK SHE IS BY FAR THE WORST AT THE COMPANY
Seems this monopoly is not good for Wilmington , Gen X in water and other contaminants ,we could use competition in all basic services , when ever possible , some agents at CFPUA are nice and give good service when I call
My realty team and our clients have called CFPUA dozens of times and I have also visited their engineering dept many times. We have always received good service.
The most user unfriendly company I have ever dealt with in 45 years. No wonder the employees seem to hate their job and care less about the customers. They operate in the Stone Age and should be ashamed of practicing business the way they do.
Probably the worst thing about Wilmington. Even more than the crime rate, poor road conditions, and low housing opportunity – CFPUA has got to be the bane of Wilmington’s existence.
Disgusted with them one of there trucks crushed the side of my vehichle being impatient for gas, trying to resolve this is ridiculous. Next steps wway and courthouse. Filing charges!!!!
Did not send me a bill for months after I called multiple times and tried to pay. Finally sent one days before Christmas.
Honestly, move somewhere where you don’t have to use this company.
Amy Lem was an absolute delight. She helped set up my water, sewer and trash services today. Despite some grumpy customers in line, she kept smiling and doing everything she could. Thanks Amy!!
Jaime Withers provides excellent customer service. She was caring, pleasant and patient. She made me process so easy and smooth!!
This place screws you over first time they get the chance too. stuck up staff that has horrible communication skills. They all need to be fired and new staff needs to be placed in the seats. worst So called professional county business in existence. sueing you the first chance i get
Only getting 1 star because I can’t give a 0 star rating. I got a lot I have to say, but I just can’t right now… Cause it would likely not be very nice. I’d rather pump water out the dirty creek behind my house and wash in that than be forced to deal with this company. Legally allowed crooks and thieves.
I dread every other month to pay this bill! It is a shame we have to pay such high prices for water that we can’t even drink. Also, pay a $3.75 convenience fee to pay you bill via card!
I had a good experience setting up my new service online. Also, I left a voicemail and my call was promptly returned within 24 hours. Thank you.
Using their website is a nightmare. You don’t know when to make an account and it is very misleading on what you can do and what you cannot do on there. When everything was made, I was then asked to write everything like i saw on the bill. …
CPFUA has been nothing but helpful each time I have called them. They were great to work with even moving from out of state and getting service switched over into my name before I even arrived in Wilmington.
Just got off the phone with the emergency dispatcher..very rude much huh? You do need to listen to your customers needs before hanging up the phone without saying goodbye? This just happened at 11.46pm..She was very rude and i wish i could complain in person.
Possibly the weirdest protocol and formalities a utility company could have. Terrible service every time. They make everything super difficult. Even paying the bill is hard. Don’t you want to make it easy for people to give you money? Would give zero stars if possible.
Four months ago I changed my dishwasher from the longest cycle to the shortest cycle. I am using significantly less water, yet my bill hasn’t changed. The usage history is the same going back eight months. Their billing is clearly bogus and made up.
I was worried going in based on previous reviews but ended up being pleasantly surprised! We went in to set up our new service about 20 minutes before closing and Toni was really helpful and went out of her way to make sure we understood the pricing and services and our payment cycles.
Update: Now this horrible company has shut my water off AGAIN!! I absolutely hate this place and wish they would be SHUT DOWN immediately!! Phone operators are rude and cant help you out with anything, and you have to wait for 24-48 hours …
Known for the distribution of toxic poisonous water and then making it’s tax payers pay for this water. Known for blackmailing employees to carry out jobs they wish not to do.known for holding it’s residents hostage. 5 star rating for the best in the United States for poorest quality product.!!!!!!!!!!! 🙂
I would give no stars if I could. We moved and conveniently received an astronomical final invoice: for the final month, it was three times more than the previous 4 months combined. Terrible customer service.
The type of company who is well aware of the fact that you have no other options in the city of Wilmington so they screw you over consistently. You pay too much for the type of slack services you receive. If you don’t take my word for it maybe take in to account all of the other 1 star ratings.
For the amount we pay for out low quality, chlorine water, you would think at least the customer service would be at a standard level. Every time I call in i’m treated like somehow inconveniencing them. With no competition, and no accountability, why even try?
I was setting up utilities for my first place and everyone here made it so easy! Even when I had an issue with payment, I called back the next day and got everything finished easily! Great experience and very positive people!!
No way they are reading accurately. My water usage has been metered the same 4 months in a row and two of those months the house has been practically vacant… How can the water bill be the same when 3 people are here or when no one is here? Shady company with no alternatives, very disappointed.
Absolute worst service in any industry imaginable. I called over 10 times about an issue and it still has not been taken care of in over 2 months. Pathetic excuse for customer service employees. But if anyone needs a job!! Clearly all you …
Cape Fear reported me to the collection bureaus. The only reason I caught it was that I pulled my credit report, something that I usually do not do. I called them numerous times about it and never received a phone call back from the …
Great friendly staff. Overworked and underpaid by any standard. Happy to know I have clean water at a reasonable cost but they all deserve more salary and benefits and understanding from an some unappreciative folks. These workers live in …
This is a criminal organization.
The staff is incredibly rude and unhelpful.
Their bill’s are not accurate. …
Its 2019..I shouldn’t have to shell out $3.75 to pay my bill with a debit card. They’re just padding their couffers.. I would use auto-pay with a check (at no additional charge) but I have no confidence in their billing system..it needs to be overhauled…zero stars..actually negative 5 stars!
Horrible company- unfortunately this CORRUPT organization is the only company to get water from in Wilmington. Cannot answer basic billing questions, will not call back, astronomical bills and no answers provided! Company has even scratched meters so they are not legible to customers to check water usage. Not even worth one star.
It’s honestly a joke. The people who work for CFPU are pissed they’re there. Their prices are outrages and the systems used to pay your bill work sparingly. Couldn’t pay your bill online last week cause our website was down for the third time this month and now your bills is late? — Tough luck… Unreal. Clearly no one gives a s**t.
Horrible company with very rude staff. Since January 1st of this year they have also changed the policy on allowing people to only pay for the actual gallons used for a swimming pool, with proof. So they now charge you for the disposal …
Had to manually shut off our water to do some work in the house. When I went to the meter, I saw that the grass had grown completely over the box, we could not find the meter. When we did.. we had to tear at the grass to get to it and …
According to CFPUA, we’ve used almost 90,000 gallons of water in 6 months, family of 3. Our plumber can’t find a leak anywhere. Something is seriously wrong with this utility company. We trying to sort out the mess which has of course evolved into countless hours on the phone and in person at CFPUA, so far to no avail.
This locally government run public utility is downright evil. Customer service is rude, supervisors are condescending, and the the board are greedy. They’ve been accused of overbilling, they’ve lied about equipment, and now they’ve allowed …
The worst water company I have ever dealt with. Because they are the only water supplier for the City of Wilmington it gives them free reign to do as they will without no repercussions. It is definitely not a customer focused company but a fiscally focused company. No concern for the general public at all – absolutely NONE!
Just chased the truck for two blocks and they wouldn’t stop for me. I was wrong, and thought it was the off week for recycling. Turns out recycling was this week. I woke up to the truck on my street. As soon as I realized it was the …
Our company’s conversations to get due diligence information from the engineering department and reception with Lorraine were very professional. We found everyone to be very supportive and informative. …
I spoke with Corey over the phone regarding some questions I had with my bill. He was very insightful and helped me understand exactly what I was paying for.
You can never get anyone on the phone, website constantly down, emails ignored, voicemails as well. But let my payment be a day late, they will promptly react to that! It blows my mind, this monopoly that we are forced to have business with, reguardless of the infinite customer complains and concerns that go unnoticed.
Worst service ever… criminal actually. Lazy insulting office staff and meter readers who don’t do their job. Do you know what the odds are that I could have the exact same usage 3 months in a row? Just about impossible. Now take into …
Their autopay system rarely works, but they still make sure to charge you late fees. The hard copy bill rarely gets mailed. Don’t get emailed bills either, or an email letting me know if their autopay didn’t work. A racket and a ripoff, but they know u don’t have a choice but to get screwed over by them.
The manager is disrespectful. The staff had jo clue what they are doing. They crossed our meters in our split house and are charging me the wrong bill and I’ve been trying to get it fixed for 4 months. They’ve sent two people to my house to …
I GIVE THIS COMPANY NO STARS! I don’t have any qualms with the workers they doing what they are told. This monopoly does not care the hardships they cause in peoples lives. I have fallen into their trap because of recent ill events. I had …
This company likes to double charge people. When i set up my account i paid the $150 deposit and a $55 new sevice fee. The $150 was on a check. Needless to say the check bounced. I called immediately and paid the $150 on my debit card. 4 …
It did take awhile to get through on the phone to obtain my new account number. Once I did, I spoke with Marisa who was very friendly and helpful. After that it took less than 2 mins to pay my bill.
I worked with 4 different ladies, (Lori, Luichina, Charnice, Angelia) and they all were amazing in helping me complete a transfer of service that ended up being quite complicated. Great customer service and response time. Actual technician forgot to turn on my water, but it was quickly resolved.
The guy who tends to the meters never knocked on our door! My neighbor had to beg him to turn our water on. They promised us call before coming out we never received it. Later we found out if he had to come back, we would have been charged another fifty bucks. Very unprofessional and shady business practices.
Bought a house where the previous owner had removed the meter. Mailed in application with checks on Friday (mistake). Called Tuesday to check on progress. They said it would be “soon”. Called Friday and no order of work could be found. …
WARNING THIS COMPANY WILL ATTEMPT TO STEAL YOUR MONEY!! I have lived in Wilmington for two separate stretches…the first time I left Wilmington and closed my account with Cape fear it took 7 months to get my deposit back…I called …
If I could leave no stars I would. Had a fire hydrant exploding in my lawn this morning, called it in, they came and shut it off and also shut off the water for my whole house. Called hours ago and they said someone would be here to fix it. …
The most incompetent company to have to deal with! I would leave zero stars if that was an option. We own rental houses and every time we get new tenants in one of our properties it takes an act of congress to get the water turned on in the …
Received a collections notice today (2/14/2018) for a bill I paid 10/26/2018, so I am having to send in proof of my payment and go through this whole hassle. It is absolutely unacceptable that they make the mistake of billing someone twice for a paid account.
I have had to make two separate calls to Cape Fear Public Utility this month and I was so pleased after both experiences!! Not only did they answer the phones VERY promptly, but they were very kind, very helpful and even cheerful in tone. I …
My water was turned off due to a mix-up with my apartment complex after taking over another tenants lease. The tech came out and overlooked the notes that requested them to get a signature from our office for re-connection (not something …
CFPU came out to replace a broken water meter box. Before digging the old box out they didn’t mark the lines and cut our internet line. The AT&T box is about 6 inches from the meter box they were replacing. Unbelievable
LOOK AT THE OVERALL RATING, THAT TELLS THE STORY OF THEIR SERVICE!!!! WORST SERVICE FROM THE BIGGEST THIEVING COMPANY YET! TURNED WATER OFF WITHOUT NOTICE, WE EXPLAINED THE BILL SHOULD HAVE BEEN PAID ELECTRONICALLY (but alas a glitch). 1 …
One month of sewer $68 one month of electricity $70 one month of cellular phone $45 one month of auto insurance for two vehicles $40 home internet 50 a month. Why is Flushing my toilet one of the highest bills that I have. Look at …
$140 for 2 months of just sewer. I have a well I Supply the electricity the salt and upkeep of my water system. I was leaving out of town for one of those months. I have been trying to get a meter installed for 3 years and I always try and …
terrible customer service, rode, unprofessional and given misinformation three different times, by three different agents…. its a monopoly no choices in Wilmington for water.
They charge you every 2 months, sometimes you forget about paying a bill, especially when they don’t mail your bill out, but swear that they did. Disconnected our water for 1 missed payment, we finally got our bill and delinquent notice the …
CFPUA are crooks. I had a bill due 7/12. I paid this bill on 6/15 but the payment was returned. I went to the website multiple times to try to pay my bill again but the amount due was always $0. My water got turned off on 7/9 (before the …
Worst…..service….EVER!!!!! So I never received a notice in the mail for shutoff. Just happened to call the automated number 2 1/2 hours after they closed and payed the past due. Next day, it was shut off. When I called I was told …
They sent my bill out over two months late. Then they made sure that they charged me a late fee. Oh yea, they also disconnected my water without notice too, and there is a $75 reconnection fee for that. The person I spoke with told me “I …
Three of us live in a small home in downtown. Our average water consumption is about 5000gallons/month. For the month of hurricane Florence when we had evacuated; the water company billed us for 10x that amount, 50k gallons. There was no …
Not that we have a choice in water utility but i wanted to rate them a zero here. They repeatedly fail to send any bills electronic or hard copy, though I am set up for electronic. They however never fail to send a delinquency notice. So I …
I have had an extremely horrible experience so far from these people. I moved to Wilmington and got my own apartment. I moved in, and the tried to get the water put in my name. They said a $1500 bill has been rung up under this address and …
Evil company. They truly have some of the worst customer service on the planet, are nasty and rude constantly and their bills are outrageous. Living in an apartment type duplex with just one other person, my bill was easily five times the …
I’m sure the other reviews are valid but know that this reviewer had a wonderful experience. New management? I was expecting terrible, one-star service. My call was picked up within a few rings and Charnice was extremely friendly and …
I talked to Samantha about setting up my service and it took less than 5 minutes (once I got off hold). thanks Samantha!
If it were possible to give less than 0 stars, I would. Cape Fear is the worst utility company I have ever dealt with! Their customer service is the worst ever! It’s impossible to speak with anyone who has any authority to do anything for …
I wish there were negative starts. I’m moving to a new location and have to have the utilities in my name before I get the keys. Power, trash, internet no problem. Water… they want my first born child and more. Needed authorization …
Ms./ Mrs. Wanda is the kindest, most helpful person. She let me know what I needed to start services and had me email my documents to her. Very shortly after I did so, she replied saying welcome and that I was set to go. I have never had …
To be honest, this company does not even deserve the 1 star in which I have gave them. First off, this company could absolutely care less about an actual customer because they know that you have no other choice but to deal with them and be …
Called in last night because of serious flooding in the front yards and streets of several properties. Calling because no one had any idea what was going on. I literally thought my neighbors main had busted. No warning was issued to …
My meter valve was completely Frozen I called to have it serviced was promised it would be done the next day 2 weeks later still waiting typical government public service no accountability no service just pay the bill
They charge $55 to come out and cut your water off. To people that do not have money to have basic needs of water this is a true insult. Mine was a case of an old Bank account being closed and I have zero warning they were going to cut my …
No much of a public authority so much as a public authoritarian…. They want everything including your first born child just to turn on the services.
Spoke with Kimberly about my bill and she was very helpful. I have never had a problem with CFPUA since I have been using their services. …
I have one person in the home and I am continually receiving a bill that I am using 8T Gallons of water. When I question what this means I am told I am using 8,000 gallons of water. This is impossible unless I am operating a car wash! This …
They took my can on Friday by mistake My -bill is paid – I called on Friday and lady I talked with apologized ,!told me it would be here on Monday -Monday -no can- I called again and was told one to two business days-Communication is terrible -It wasn’t my fault, it was theirs -and I have no can!!
I feel like I can never catch up on my bill. I pay each Month and it indicates I have a $0 balance. Then the next month it shows a past due amount. I have called and cleared it up and then the next month the same thing. The website is not user friendly at all.
They didn’t send a bill for four months, no email, no mail; I called and they said it probably went to my spam and I would get one in the mail. But then I receive a debt collections notice in the mail. If you can send me a debt collection …
Total scam. Double billing, late fees on stuff that isn’t late, the board is made up of local council members and wealthy entrepreneurs. But what can I do since they hold a monopoly and there is only 1 utility company. My first review was suspiciously removed.
So you can’t drink the water in Wilmington without a reverse osmosis filter, they randomly skip sending out bills, and they have multiple metering fees instead of just one. Show me the separate sewer meter on a house. …
What a joke?!
Not only can these monopolistic a-holes set up a CFPUA online pay portal that actually works…but these buffoons can’t even implement a 2nd or 3rd party online …
They’ve forced us to jump through expensive hoops to get poisoned water in our houses and now we’re being charged more to clean up a mess we didn’t make, a mess they should have been on top of from the start! How do you people sleep at …
Kathy Willis was very helpful for me. She gave me a lot of great guidance about my home and was knowledgeable about the City of Wilmington’s other departments. Thank you again for your help!
I hate Cape Fear Public Utility. Employees in office are extremely rude, unfriendly, and hateful! Over priced and they do not give you the service you over pay for. And they are your only option. It should be against the law for them to be in operation!
I’ve had to make several calls to CFPUA over the past couple of months to stop and start service, among make other requests. My questions were always answered by very kind, knowledgeable staff. I understand many have had frustrations with CFPUA but that hasn’t been my recent experience with the customer service department.
Water line disrupted by a pipe repair…. I called emergency number as my water was coming through full of dirt. Someone called me back within 2 minutes explaining a pipe repair in my neighborhood and what I should do next. Very quick response.
Water has been shut off despite paying my bill in full. Because I worked during their office hours there is no one I can reach to get the situation fixed. The only way I can have water restored tonight to have a shower before my next 10 …
I have lived in my home 23 years of my 42 years of life. I can say in that time Cape Fear Public Utility has proven to be worthless. Rarely picking up trash cans to be emptied, hardly ever picking up yard waste, and if you call customer …