Cape Medical Supply is New England’s premiere provider of sleep therapy service and orthopedic bracing solutions. We continuously strive to offer our patients/clients the most complete line of products and services, in addition to providing assistance and support to our referral sources to help ease their concern for their patients’ welfare.
| Friday | 8:30AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 4:30PM |
| Tuesday | 8:30AM to 4:30PM |
| Wednesday | 8:30AM to 4:30PM |
| Thursday | 8:30AM to 4:30PM |
28 Jan Sebastian Dr Ste 1, Sandwich, MA 25632
Maria was a great help very nice
Great communication and customer service! I highly recommend!
This company flat out lies! They claim youre out of pocket costs to be one fee then after using the machine for 3 months hit you with a huge bill. They lied to me about my copay in an email and over the phone. After confronting them they …
Dennis was very helpful and explained everything about the machine and different settings ect.
Maria was great very informative and helpful
Jeffrey, very informative, went over all details, answered all my questions.
The representative was amazing very kind and patient!!! A+++
Cape medical supply has the most efficient staff of customer service representatives I have ever come across. Even if I email them to order supplies, they actually will reply by email and sometimes even call me to let me know my order is …
STAY AWAY !!!! VERY POOR SERVICE………they offer life saving equipment with absolutely no service or help on the weekends or after business hours how many people have DIED due to their DANGEROUS & UNETHICAL Practices YOU are a HEALTHCARE …
Great help. Showed me everything I needed to do.
Fordson explained everything very clearly. Very professional.
This is a first for me! Many times I have said that I was going to write a review on a restaurant , doctor or hair salon. However, I have always waited a couple of days, thought it over and ended up not doing it. It was great at the …
Extremely thorough! Made sure I understood all aspects of the equipment!
I have been using Cape Medical Supply for my CPAP supplies for several years now and must say that they are an absolute pleasure to deal with. Customer Service is responsive, Supplies are always available and ship to me within a day or two …
Cape Medical has helped me through a difficult time adjusting to the Cpap mask. I have emailed them numerous times.
They have always answered my emails and have been patient , …
Knowledgeable and very good at helping understand my machines malfunction. Great at going through how use the machine to my preference.
Thank you Brenda and Maria for your help thorough explanation of my CPAP machine!
Set up process was excellent!
Husband went to Sandwich CMS facility. Had a Daniel do his fitting for C pap Mask- He was very nice and accommodating . Got a new style of Mask, and was told by Daniel, had 30-days to return it if didn’t like it. …
I am on hold forever and usually have to leave a message and then it takes two days before I receive a call back. I got called back yesterday and got accidentally cutoff after less than a minute did not get a call back so I called and …
I am a brand new customer switching from another supplier. So far you have been AWFUL. Waiting several weeks for a normal resupply order is insane. Will be switching back if you don’t wake up fast.
I was very happy with Mr. Fordson. He was extremely nice and took his time to answer all my questions.
Thanks,
Ed
Very professional and well educated people. In the course of waiting for my CPAP machine I had the benefit of talking to 3 or 4 different individuals by phone. Each person that I talked to was very polite, patient and knowledgeable about my …
If you can find another company to deal with I would strongly suggest that you do. The person that I initially dealt with should have had considerably more training. The follow up tried to help but it was difficult at best. Trying to return the CPAP should have been a simple process and it has not been. I am still trying to return it.
They said they could service dad as a snowbird but when he got to Florida that was not the case at all. When transferring to a National company, I learned that this company billed out for a new machine, they say they shipped it, my father …
Very competent technician, explained everything to me clearly.
Called about my foam falling of my mask for cpap mask they said use old one what ? Put me on hold next thing I know on hold 2nd in line ? But Angela from billing help me better job the service person thanks to her I can sleep 💤 again use this or dirty one ? …
HORRIBLE!!!! overcharged me for a wrist brace by 100%! Please don’t support this company, they are over priced for equipment, and obviously don’t care about the patient, but extorting money from them instead. Disgusts me how hard -people …
Difficulty receiving supplies in a timely fashion – 7-10 days for a CPAP supply. I should have received a phone call to see if I needed a part but was neglected to be called. As a result I have to wait a week. First time received wrong item …
Absolute staggering incompetance. We’ve been trying to get a new cpap mask for months, and they simply won’t tell us when we might receive it or what the holdup is, but they do keep asking for more money for “expedited shipping” to get the item at an indeterminate time.
Avoid.
Awesome staff! Marcy was so helpful and great!
Cheryl was very professional and very knowledgeable about the machine
Had a rough first night with my new CPAP. Called customer service and was put on hold. After 15 minutes of holding, got a message telling me to leave a message and they would get back to me. They could have informed me of that right away …
she was great, the company not very responsive, out of touch!
Awful…in the process of reporting services as medically fraudulent. Unable to speak to
a “real” person after my conversation with a Respiratory Therapist. Was assured …
I recently received a CPAP machine and used Cape Medical as my supplier. They e supplied my husband CPAP materials for years with no problem ever.
I had a 45 minutes teaching session with Don, who was extremely well versed in …
Great experience. Explained everything well.
Horrible company to do business with. Stay away! When I signed up for my CPAP machine with them I was told over the phone it would be $6 a month insurance co-pay for 12 months and I would own my machine. After two months of $6 fees they …
Really amazing experience super professional and explain everything Really good
Had a great customer service experience with Kim Barber. I really appreciate the time she invested in understanding and finding a solution to my issue. Thank you!
The staff was excellent. They were very helpful.
The representative helped me so much to understand the CPAP machine, and took a lot of time with me.
He explained well and has very good communication skills
Great customer service answered all my questions and made some good suggestions!
Thanks Tom!
Disappointing customer experience on most fronts. I have had no success EVER calling the first time to get help with anything. I inherited their service when they bought New England Home Healthcare, and now instead of talking with a human …
Despite being a customer for many years, I find most Customer Service contacts with this company extremely frustrating, unhelpful, unprofessional, unresponsive and not sympathetic. First it was near impossible to get anyone to answer …
Horrible company months later and I still don’t have my masks and they said oh sorry we don’t call patients. And they don’t have my order on file it’s been resubmitted twice and then also some BS thing about merging with Adapt Health so …
Jeff was great. Went at my speed, made sure i understood. Helped me to customize the mask and machine to my comfort.
Very thorough. Good experience. Maria is the best.
Fordson was great to work with. He was very welcoming and knowledgeable.
Your staff was so nice and patient, I was shown all area’s of my machine
We both went over numerous times each part of my daily routine.
I can’t thank you enough..
Fordson was great to work with and very personable. He took the time to explain everything in detail and answered all the questions I had.
My family and I flew in from across the country and my father discovered he left the power cord to his cpap at home. These folks responded to my messages within minutes. We were greeted with a smile upon arrival and Manny had what we needed …
This morning I called Customer Service Dept because I had questions about my ordering my CPAP supplies from my computer. I spoke with a lady named Savannah. She was AMAZING! She not only answered by questions she explained everything …
Great experience! Super friendly and clear instructions. The location was easy to find, plenty of parking and a clean office building where I was immediately greeted. Thank you!
Great place for your supper fast shipping great customer service thanks
Great experience! Very quick and to the point and very helpful!
Very professional and informative, she answered all questions throughly
They did a great job of explaining everything. Thankbyou
Laurie at AdaptHealth is a pro! 10/10 recommend
The gentleman who served me went through all the details of this unit thoroughly.
I had a great experience. He explain every detailed and explained it well.
Laurie was very professional and explained every detail regarding the new medical equipment. I would highly recommend this Cape Medical location.
I saw Jeffery for a CPAP machine and I learned so much information. He explained everything , awesome person to work with
Kayla and others that I have dealt with at CMS are knowledgeable, competent, and a pleasure to deal with. You folks are as good as anyone could hope for. Thank you.
Maria is wonderful respectful and very informative with all my information that I needed to know. Thank you
Thai was a big help, very knowledgeable and pleasant.
I am a new customer to this vendor and wanted to let people know that I have had an excellent experience with them. Their staff are well-diversed in their knowledge of the products. They provide prompt and courteous service. My …
This place is awesome!! They make it not so scary to get a cpap machine!! The woman who help me set it up was so knowledgeable and friendly!!
Very pleasant & informative experience. All questions answered & new equipment received.
Since Cape Medical has been taken over by Adapt Health their service has been terrible
The staff was very knowledgeable and helpful. I was in and out in 15 minutes.
Kayla was excellent! It was upsetting when I took the survey i thought I had to click on each start to give the rating and it automatically took my 1st star- she was very thorough and pleasant!
Very knowledgeable and made the process painless. Excellent staff!!!
Billing practice is very cold. I think the person who called me to collect may have been an AI?
My experience with this company and Jeffrey was phenomenal. Quick and easy process with excellent directions on how to not only use my new equipment but also understand how it will help me.
5 stars for the instrument demo and careful instructions provided by Dennis. Absolutely phenomenal.
It was a very good experience they offered me a lot of information that I didn’t know.
Explained the machine, how to use and clean the machine. Cannot wait to have a good nights rest.
Very nice lady very helpful.thank u for new machine
Great! Easy directions. Very friendly staff
Horrible customer service, it’s been 9 days and no phone call on my machine that’s not working, very disappointed 👎👎👎 …
Rick was very informative and professional. Made the process easier for me.
The tech K, was very knowledgable and attentive. She answers all my questions to my satisfaction, and was able to resolve several issues in person, that I had made several phone calls about.
Will request K’s help if needed again.
She was very thorough, explaining everything I needed to know. She was friendly and knowledgeable. If she gets to read this, I want her to know that I appreciate all extra info she gave me.
Horrible company, horrible business practices, will send repeated nuisance invoices to wear down your resolve until you finally give up and pay the (erroneous) bill. This company represents every failure of the American healthcare system. …
What was once a good company has gone completely downhill over the last few years – the bigger it got, the worse it became. Hard to contact customer service. Online ordering REQUIRING me to order CPAP supplies I don’t need before I can …
The billing is a fraudulent insurance scam! Beware wish my husband went anywhere else for his CPAP!! Run!!!
Love the helpful, knowledgeable and kind people I have had contact with at Cape Medical Supply. I have been a customer for approximately seventeen months. Every month I call for re-supply, every person I speak to very kind. Have spoken to …
I think it was Brian. He was very friendly knowledgeable answer all my questions. Couldn’t of ask for a better person to help me.
Transferred me to scheduling and was on hold for 45 minutes before I hung up and then looked up there website and realized they left me on hold while they closed
I was/am a customer. Philips had a recall. My medical device supplier refused to answer any questions simply reading from a script. So I need this device but am told do not use it there has been a recall with no resolution. I filled out the …
This CPAP is my second one. The first one was about 25 years ago. They have come a long way. Jeff completely explained the machine but even better than that he explained my medical condition in depth and easy for me to understand.
Karen was welcoming and an excellent teacher. She explained everything very well.
Kayla helped me with understanding my machine. I thought it wasn’t working. Thank you.
Cheryl was wonderful. Easy to understand, patient, and kind.
Most helpful and positive experience I have had in years. Thanks so much!
I had been a customer of Cape Medical Supply since 2013. Today I got a call from the rudest customer service associate who sounded like she was barely staying awake. Not sure what happened, these people used to be very helpful and friendly. …
Thai was a very pleasant and knowledgeable person. Cape Medical Supply should be happy she is part of there team.
Maria is awesome – made me feel very comfortable.
For the most part, poor and unresponsive service from this company. The only thing they do well is send out invoices. My flexible payment plan has sent them payments and they have not been applied to my account. I’m planning to switch to another company for my CPAP supplies.
Mr. Fordson was tremendously helpful but it was a struggle getting to him. Coastal Medical faxed CapeMed about an appointment but nobody told me. Then it said “mask fit” but it was also my new replacement machine. It all ended fine with his help.
The time I spent visiting with Rick today was refreshing. To most, sleep is boring. To Rick, sleep is riveting. To me, good quality sleep has been impossible to obtain. However, I now feel optimistic and look forward to catching some Z’s. …
Jeffrey, my respiratory therapist was knowledgeable and patient with teaching me about my new CPAP.
Kayla was outstanding, explaining all thoroughly and answering questions with informative answers. 5 Stars!
Very helpful and instructive. Kelly was extremely knowledgeable and patient with me. I would highly recommend her and these services.
Very thorough, I felt I knew how to use the machine and all questions answered.
Staff are great to work with and very clean environment. The only issue for not rating 5 is location not clearly marked on office board on first floor. It is located 2cd floor of Regis building.
I was a CPAP user approximately 15 years ago. Needless to say I didn’t last long on it, I believe that this time I will be more successful. Thank you.
Kelly was very helpful to me explaining my CPAP machine. This is the first time I had a CPAP and she made me feel comfortable and she was professional.
The lady at the front desk is very kind and the assistant who attended me was super polite and attentive, I highly recommend
I spock with someone and I told them that if my insurance didn’t covered no to send it, and they told me that ins did covered it and not deductible was going to be charge.. so they sent it, I was very happy and opened a couple items …
In person; great service. Ordering parts by phone, awesome. Billing system frustrating. They bill you before settling your insurance. Billing on web site never lets me in. I call & get someone in the Philippines. I snail mail payment…they never received it.
It was a pleasure to meet some one that explained everyting in detail, Thank You Karen ,You were Very Very Helpful Marge Champey
Sierra is an excellent respiratory therapist. She knows her subject and explains it clearly and well.
Laurie made me feel comfortable. The fitting process was easy and informative.
This was my first introduction with the sleep apnea machine , Dennis was nothing short of professional, friendly, kind and informative. I walked in not knowing anything and left the appointment with full confidence on how to use the …
Jeff was fantastic he took his time and explained everything in depth
Great service
Ray explained everything clear to the point and I’m so glad he helped me.
Laurie was wonderful! She was very knowledgeable and efficient.
Pleasant visit very well versed in the equipment. Diagnosed it. Great personality
Kelly was extremely helpful in walking me through the setup and use of my new CPAP.
I used to love Cape Medical Supply until they were bought by Adapt Health. Customer service and billing was great and then Adapt Health walks in and they are cheating me out of $100+ in returned items. I have been communicating by email …
Setting up my new CPAP machine with the help of a phone technician was easy and efficient.
Thai was very informative and helpful. Making sure I had the right equipment and knew how to use it!
Jeffrey was great! He explained everything in detail and made sure I understood how to use the CPAP. He took my personal factors into consideration when selecting a mask as well. He provided great service, I am very happy with my experience.
The only part that was incredibly rude is the way you cut my time talking with Kelly about the set up just on that alone I almost cut my positive rating out altogether.
The people were very nice Laura was very helpful explaining everything. Polite and caring. Very nice all together.
Ford son was amazing. He answered my questions and explained it all in detail. He empowered me and after so many years I know understand how it works and I can control my own machine. He is worth his weight in gold and your company is so …
I had a Cpap in the past but it was years ago. Jeff explained how the machine in a step by step manner and answered my questions in a way I could understand. With each step he had me practice doing the same thing. So when I got home I was able to set up my machine with confidence.
The technician was awesome thoroughly went over everything I need to know to use the machine
I just spoke with one of the women at this company. She was extremely helpful and could answer every question I had for her.
Very detailed and well organized presentation of how to use and maintain product. Would recommend to anyone.
Very patient, professional, answered any questions I had in detail. Most of all was very nice which made it easier.
Terrific! Jeffrey fully explain the why, the what and the how. He truly cares about what he does and the value he adds to his patients lives. Thank you!
Maria was great. Very thorough explanation. Made everything easy to understand. Thank you!
Before Cape Medical Supply merged with AdaptHealth I would have given them 5 stars. After merging with AdpatHealth circa mid 2021 I have had numerous unresolved billing issues with AdaptHealth. AdaptHealth has an “F” rating with the …
I had my introduction to my CPAP today. My was Technician was Fordson. He was extremely knowledgeable and explained everything in easy to understand terms.
Never before have I had a company make unauthorized payments on my account, lie about issuing a refund and then tell me that I can deal with the scheduled payment that was supposed to fix the refund issue after the payment is made. You …
The sleep apnea professional I spoke with was patient and knowledgeable. I highly recommend her. She explained the results of my sleep study and how the machine was programed to improve my breathing based on my sleep study results. Her explanation went above and beyond the clinician treating my sleep apnea.
Maria was great!! She explained everything I needed to know and made sure I understood.
Ty-Eisha was Great. So helpful, polite, knowledgeable, and Caring. A +++++.
Laurie was friendly, thorough in her review of a complicated piece of medical equipment and organized!
The technician was very knowledgeable, friendly, and made sure I was comfortable with every part of the machine before leaving the premises. A+ service !!!
I saw Jeff this morning to check out my C-Pap machine.
He did such a great job finding out what was wrong with it. He is very pleasant & took his time explaining everything to me. The machine is working so much better. So happy I went in & saw Jeff
My Appointment on 12/29/22 with Maria at Absolute Respiratory (Johnston, RI) was excellent.
Fordsom did a fantastic job taking the time to explain all the ins and outs of using the CPAP machine. He also took good care with helping to guide my husband to decide on the best mask and mask fit for his comfort level. …
Maria is an excellent professional. She worked me through the process seamlessly.
Great experience and the setup was very detailed and left knowing I could use the machine with no issues.
Beautiful place and everyone was very friendly!! Jeff was awesome very friendly and helpful!! He made sure your questions were answered and you did yourself so you can get a feel what it all feels like to take apart or put together the machine’
Kelly was great wonderful customer service and great personality walked me through the setup of my machine.
Nothing bad to say about my experience.
Great experience!! She takes for time to explain everything you need to know about the machines.
I was very happy with the attention I recieved from Laurie. My questions were answered quickly and most before I needed to ask. Laurie gave great instruction on the CPAP machine and made sure I understood each step. I would completely recommend this company.
Fordson was very knowledgeable, patient and kind with explaining how it all worked to me. I appreciated his help.
Laurie was great. She helped and explained everything. I’m excited to sleep better!
Brenda was a great respiratory therapist and she made our session great.
Jeff was patient and did a great job explaining how to care and use the machine. One of the best!
My technician Richard was extremely knowledgeable. He made me feel very comfortable and eased my apprehension regarding getting a device. It was an extremely positive experience and I left there feeling very assured with my decision. He …
My first experience receiving a CPAP machine and I can honestly say I couldn’t be more satisfied. Kayla took the time to fully demonstrate and explain the details of usage and maintenance. Not only was she extremely polite and thorough, …
Cheryl was great! she explained everything clearly and I was happy customer when I left.
Maria was great! Took her time explaining everything to me.
The tech i had named Thai was very knowledgeable and helpful. She answered all my questions .your company was a pleasure to work with.
Dennis was very helpful and answered all my questions also provided a telephone number if I have any questions after I left. Great instructions on how to use my machine.
They couldn’t have been more helpful. The woman I dealt with took time to explain everything. I’ve only used it twice and so far so good.
Laurie was so helpful she answered all my questions and got me on my way so now I can get back to using clap machine again and start feeling better again soon thank you so much …
Awesome customer service at the Weymouth office by Laurie. Explained the CPAP machine in detail in a professional and friendly manner. Thank you.
Great experience! Marcie did an incredible job explaining everything and helping me to understand the process…highly reccomend
My first time at the East Providence, RI location. Great experience. Marcie was very helpful, experienced, and insightful. Thank you!
Marcie explained everything about my sleep apnea test and how the CPAP machine works. She was very patient and answered all of my questions.
Maria was incredibly helpful guiding me through understanding how to use my new machine to take better care of myself.
Fortson was the tech that showed me everything I needed to know about the s-11 cpap machine. He made sure that I understood what he was talking about before I could leave. Thanks Fordson! Very appreciated.
Dennis was the person who went over with me on how to use the machine. He took his time and explained everything to me on how to use the machine. He was very knowledgeable and nice to work with
DONT REORDER!!
((if you do, hopefully you get the correct order!))))
So, they messed up my order 2 times. I was sent 2 wrong shipments back in …
Great experience, I dealt w Fordson and he was amazing. Everything was explained clearly, and he made me feel really comfortable with the entire experience.
I have edited my review and give 5 out of 5 stars. I got a very rapid reply and the issue was resolved immediately.
I’m leaving the original review for reference. This was the quickest response I …
Stephanie was phenomenal with explaining everything needed to know from the setup of my new machine and fitting of my mask as well as showing me my sleep study data and what it all meant
Wonderful appointment. Kayla was great
Explained how to use machine and was very knowledgeable and made the cpap easy to use. She was a delight!
It was an amazing visit. Changed my life in a great way. He answered all my questions. He was very patient and kind. This place really cares about their patients. I will recommend this place to everyone.
Great experience getting my new CPAP machine. Karen was caring, friendly and explained everything I needed to know. I highly recommend Cape Medical Supply.
I had some challenges with my CPAP machine. I was pretty discouraged about it working for me. I made a 2nd appt. and bright positive Marcy listened and assessed my issues and fitted me out with a different machine that would better …
Very pleasant experience. Debbie was very thorough and explained a difficult piece of machinery very well.
Maria was great she was a huge help right from the start she made sure I understood everything about my machine and made sure I was completely comfortable with my mask and that I understand my machine thank you Maria!!
Great experience, Marci went above and beyond in explaining and demonstrating all options and aspects of the equipment.
Jeffrey was extremely knowledgeable and very helpful. The only thing I would have him change is how he identifies the important pages in the user guide. Instead of turning the edge of page down to ear mark I think post it flags are better. Ear marking pages drives me crazy as I feel it damages the page. Just a pet peeve, sorry Jeffrey.
Excellent patient education and customer service. Respiratory Therapist, Sierra, was thorough and informative. She explained my device and it’s use and answered all of my questions in a friendly, conversational manner. I highly recommend Cape Medical and Adapt Health.
Dennis was extremely knowledgeable, informative and helpful. He went over my new Apap machine with me and explained all the reasons how and why machine functions. Even explained my sleep study results and how it was determined that I …
Laurie at Cape Medical is a PHENOMENAL Respitary Therapist. She met with my mom and I, and she showed, demonstrated all of the mask options she could choose from. She also provided great information on the ResMed machine and how to care …
Dennis was awesome. He went over the machine with me and made sure I knew how to use it properly. He was very knowledgeable and fit me with the right nasal pillows quickly. Thank you Dennis.
Maria did a very good job explaining everything. She was very thorough and courteous.
Fordson was so helpful in exchanging my mask. He was kind, knowledgeable and supportive as I am having trouble using the device. The office is bright and clean.
I am having a billing issue also. Adapt Health did not update the billing information for Cape Medical Supply from Sandwich, MA to Philadelphia, PA with my insurance company, BCBS. I have a health reimbursement account that faxed a payment …
Set up with company , told $175 initially and $24.90 mth for nine months. Received 7 invoices for more than $250 within a month. Called billing, couldn’t answer my questions. Requested invoices, no responce. Called customer service , they …
“Respiratory Rick” was an exceptional health care provider. Our visit with him cured more than just the problem we were having with my husband’s mask. 5 stars for the service and care!
Kelly was thorough, patient, professional and made the change to my new BIPAP device as seamless as possible
JUst started; however, Jeffrey was my tech, and explained things thoroughly to me. Answered my questions I had not formulated yet but did want answers to. Sharp young individual.
Cape Medical: I had to get a sleep machine, and I was a little anxious about it. Had to go a ways to get one, and it rained so hard, & foggy too.
Once we got in with Thai, I calmed down. She was terrific! Explaining …
Maria was excellent in explaining everything to us about the machine, she took her time and gave us all the information if we needed to contact anyone.
Ever since cape medical merged with adapt health, the business has regressed poorly.
Adapt health, who now manages cape medical has been awful, trying to con me to …
Marcie was great! I have been a CPAP user for eighteen years. I learned so much today. I am very excited to get my Resmed AirSense 11 with my Resmed N20.
When I had an issue with a product order problem and it continued I wrote a review here and the owner of the company emailed me and then called me to solve the issue. I don’t mind mistakes when they are handled so professionally.
Dennis was great. He was well-spoken, kind, and did a great job teaching me how to use the equipment. Thank you!
Just wanted to say Jeffrey was awesome and he was really appreciated on how thorough he was in explaining how to use my CPAP machine. Thanks again Jeffrey.
Curious and professional service with a smile. Why they steps to use the equipment and tips on how to keep it clean and running smoothly for a long time to come.
Fordson was great, very professional and explained everything in full detail. My experience with cape medical was awesome thanks to his expertise and experience.
I had a great experience with the wonderful woman, who took me through the process of getting the app for my new sleep apnea machine and explained to me how the machine works.
My 81 year old mother’s CPAP machine had the heating mechanism suddenly stop working. My mother has a few serious health conditions that require her to use the CPAP, even if it was making her very uncomfortable. I notified Cape Medical …
I was dreading this appointment. Dennis at Cape Medical was excellent at explaining how the C-pap machine works. He made me feel at ease about using the machine.
I was at the Portsmouth New Hampshire location staff was very polite. When I went in the office for the fit up and instruction how to use the CPAP machine the clinician Jeffrey was very patient and convince me that everything was going to …
Richard was great! Very professional, informative, and caring. I left confident that I know how to properly use my medical equipment. Overall great experience.
Jeff was great and explained everything thoroughly. He made me feel comfortable with the mask fitting and was a pleasure to deal with.
I was so so disappointed to have just received the Airsense 10 INSTEAD of the Airsense 11. Now I’m stuck with an Airsense 10 for five years before I’m eligible for a new Cpap machine. Why Cape Medical couldn’t have supplied me with the latest Airsense machine available is beyond my understanding.
Excellent personal service. Deb took the time to carefully go over all the options, recommendations, procedures and operational knowledge to make the use of the C Rap machine successful.
Jeff was amazing! He had great knowledge about the machine and made all my anxieties about using it disappear. I am glad I chose Cape Medical!
Cape medical was easy to find with signs through out the building. Cape medical really cares about there clients they explained the use of air sense 11 in great detail. Very useful
Dennis was so friendly and very patient. He explained how my new machine worked so concisely that I had no concern or fears when leaving my appointment. Thank you Dennis!
Marcie was excellent. Very knowledgeable and made you understand the process of a cpap. Super kind and funny – definitely would help you get rid of any nerves about using a cpap
My BIPAP machine wasn’t working properly and I was desperate for help. Cape Medical Supply scheduled an appointment very quick. Jeffrey was personable, a great listener, very empathetic to my concerns and calmed me down while he thoroughly …
Deb was great walking me through the set up of my new machine. Her knowledge, background and instruction were very helpful in terms of getting up and running.
Laurie was very professional and also very sweet. She explained everything about my C-PAP to me that I would need to know. She answered any and all questions I had.
Karen was really helpful getting me started with my new RES MED CPAP machine. I was delighted with the level of her personal service. …
I had the best First experience . Every question I had was explained in full detail and I was made to feel like family. I look forward to using my cpap machine in getting myself in the best health possible.
Debbie was great. She knows her business very well and was very professional and friendly in her manner of communicating numerous details about the product I will be using. highly recommend her and the office I visited.
Extremely nice, an easy to speak to.. He explained everything about my sleep machine, all while making it extremely simple to understand as well.
10/10 would recommend to anyone.
I specifically went to AdaptHealth in Framingham for my CPAP. Laurie the respiratory therapist was absolutely wonderful and explained everything, made me really comfortable trying on the different masks. Using it now and couldn’t be happier.
Maria, Ty-Elisha and Daneijah have patience of a Saint! They are all very knowledgeable with what they do and took the time to explain everything to me. Daneijah helped me set up my phone. I was having a problem with my password. I wasn’t …
Cheryl was informative and very helpful with my new resumes cpap machine. Each question or concern was answered. On top of her obvious knowledge she was a pleasure to be trained by. Thank you.
I was very pleased with my appointment. Karen explained the operation of my new machine answered all my questions. She was very friendly and professional. I never felt like I was being rushed. She is an asset to your company.
Debby was great very deliberate in her explanations. Welcomed questions felt very comfortable with her. She was reassuring and made me feel positive about this new experience!
Went to the Weymouth location to pick up my CPAP machine, learn how it works and pick my mask type. My respiratory therapist, Cheryl, was outstanding. She was encouraging, empathetic and extremely knowledgeable. I learned so much about my …
“Barbara” was wonderful on the phone this morning. She answered all of my questions very patiently and thoroughly. She’s a gem and makes me look forward to other great interactions with Cape Medical Supply. A+++. Thanks, Barbara!
Pleasant office, conveniently located. I didn’t have to wait to see Jeff, the therapist. He explained the operation of the CPAP machine to me and fitted me for the headgear. His instructions were clear and he patiently answered my questions. I enjoyed working with Jeff and would recommend him.
I couldn’t be happier with Thai who set me up with my CPAP today! You can tell she is super passionate about her career and it shows! She really spent the time with me to make sure I was set up for success. Thank you, Thai!
Kelly was great. She kept me informed of the delivery of the CPAP machine, walked me through setting it up, how to use it, explained some dos & don’ts on caring for it, how to get the best use out of my machine and when & how I can get re-supplied. I can’t thank her enough.
My tech guy Rick was awesome. He was smart, intuitive and very knowledgeable about the` equipment. He greeted us outside at the front door and a super nice guy. He made me feel relaxed about getting a CPAP machine and that it would make a positive change in my health and my life. Thanks Rick for your help and your words.
Absolutely horrendous experience with this company. Look elsewhere if you can. I received a CPAP device about a year ago, right before I had a nasty fight with Covid for two months. Of course, while I had Covid, I was unable to use the …
Jeff was very professional, personable, knowledgeable, and made my wife and I feel very much at ease with my first CPAP. He explained everything very thoroughly and made sure that I was very comfortable with all of the equipment. My wife and I were both very very happy with the appointment.
Marci was fantastic. Her explanation of the ResMed CPAP system made it very easy to prep and use. No questions were left unanswered. The phone app will be very useful to me and my provider. I would highly recommend Adapt and the products they offer.
Dennis is one of the best respiratory instructors. He’s so knowledgeable, clear, and patience. He took the time and effort to explain everything and go through all the details of sleep apnea and the machines, masks, fittings, maintenance and functions. He’s very kind and friendly and I’ve learned so much from him.
This has become a frustrating company to deal with. Repeated calls were coming virtually weekly for months telling me it was time to re-order my CPAP supplies. That, along with the repeated emails for the same reason, raised my …
Seamless process and my RT was fantastic. She was thorough, patient and receptive to my questions. I was made to feel quite comfortable. I would highly recommend Adapt Health.
Went in to receive my new CPAP and the tech, Richard, was wonderful. He helped me set up my machine and my head gear quickly. He was very attentive to what I had to say and answered all of my questions. I had a great experience! Thanks Richard.
Incredible friendly and knowledgeable. They instructed me on my new CPAP from beginning to end use, care, and what to expect in the future. I was not nervous about going home and using it to get the best nights sleep in a long time. Highly recommended!!!
I have dealt with Cape medical supplies for many years and they have always been outstanding. My machine that I was using for many years stopped working and they were able to get me a new one very quickly. An outstanding job once again
Karen was a knowledgeable and very personable woman. She was able to take me through the steps to understanding my new system. One f the best service providers I have ever met. A+++
Excellent service provided by Sierra my nurse . She was very patient and fully explained how to use my machine.. I had the best sleep last night in years. Thank you Sierra for your help. You work for a Great company
Be aware, the office and staff are very helpful! The only reason they get a star. When you need to reorder supplies the company that deals with that is TERRIBLE(Adapt Health)! They double bill and my recent resupply they switched my mask …
Kristen was so helpful. She corrected my serial number in their system, so all my nights’ data for almost a year was finally uploaded. She ran reports and sent email to compliance office explaining what had occurred. What a relief to finally have this problem fixed. She was also very pleasant to work with.
My appointment with Kayla could not have been better. She was extremely personable, answered all my questions and explained everything in an understandable way. She was knowledgeable and provided a lot of information. It seems to me that she cares about her clients and enjoys her job. Thank you Kayla!
The representative was very friendly, cordial and helpful with getting through the entire process. Unfortunately the call center gave us the wrong information as to what to do when we arrived at the location. We were told to wait outside …
Cheryl was so great, she was patient with my questions, explained everything in an easy way for me to understand. She gave me the confidence to be compliant with my new Cpap and get myself in better health which I so desperately need. …
I had a great experience with Cape Medical Supply. From beginning to finishing I received excellent customer service. The appointment was very easy to set-up. I received a phone call from an agent, she helped me with making an …