CAP COM, a division of Broadview Federal Credit Union provides financial and banking products and services including free checking accounts, credit cards, auto loans and mortgages. The branch at 4 Winners Circle, just off Wolf Road in Albany, NY, not only houses our Main Branch, it also acts as a one-stop shop and headquarters for the credit union and its subsidiaries including: CAP COM Financial Services, Homeowners Advantage Mortgage Division (and Old Heritage Title Agency), CAP COM Insurance Services, Car Buying Service, and the CAP COM Cares Foundation.
| Monday 8:30AM–4:30PM Tuesday 8:30AM–4:30PM Wednesday 8:30AM–4:30PM Thursday 8:30AM–6PM Friday 8:30AM–6PM Saturday 8:30AM–12:30PM Sunday Closed |
4 Winners Cir, Albany, NY 12205
(Translated by Google) Love no com
(Original)
Love cap com
Great Service
Love this bank!!!
Great service.
Great customer service
Helpful staff, smooth transactions, great rates
Worst credit union ever
This cap com is verry nice to bank but a little bit out of my way but I still like it
#1 fc union, go above and beyond and no matter what location you go to the staff is always plesent. Very personal with their customers which makes you feel important.
Worst costumer service I have experience at any financial institution!
Worst Credit Union on the planet. They are crooks! Walk away and don’t look them in the eye! They care zero about you and 100% about how much money they can make from you.
Customer service always on point . Very friendly and knowledgeable staff . They explain services in full detail and willing to spend the time to answer any questions I may have .
They worked fast and efficiently to get our accounts set up properly, very friendly, and minimal wait time!
It’s my bank me and my wife love it. Here
People are nice very helpful and you can
Get a lot things done in one day or if you need to have another day thay will help you thru that to I think it’s a good idea
Giving this branch 1 star because the ATM never works, and they never seem to fix it it properly. The machine once froze and kept my debit card inside for 30 minutes! I was late for work because of this.
Friendly and professional staff who give great service and support to their members.
CAPCOM is where I do all my banking. They are friendly, helpful, and have extremely competetive rates. Never going anywhere else!
If you are a member, get out now. If you are thinking of becoming one, DON’T. quite possibly the WORST “bank” i have ever had to deal with. No one helps, a lot of beating around the bush when you ask questions. Been battling with these …
Was very happy with CC for quite awhile, now main branch has tooooooo few tellers working at a time and lines are to be expected. AND to many conversations by the main branch tellers and not enough work. I mostly go in during work breaks and, well you know. Overall with CapCom I am pleased and have almost 0 problems other than above.
BEWARE!! Use to love this credit union. 2 years with them now all they do is charge crazy fees. Had 2 $30 dollar courtesy pay fees that was a mistake on there fault and the guy i spoke with on the phone who had no hospitality and no …
Always very friendly, courteous, and professional. Eager to help their members with any issue. Decent rates on loans too. Been a member for almost 20 years and never had any problem at all.
The experience I have had with my Mortgage Rep, Brian Herchand & Sr. Mortgage Rep. Dana Helion has been nothing short of OUTSTANDING Service! They made the process smooth, supportive & extremely responsive.
Excellent bank and friendly staff, but please stop training new employees first thing in the mornings. I own a business and have to make it there before 9am(bank branch opens at 8:30am). I can’t tell you how many times I’ve been late to my …
i’ve had CapCom for years and they always come thru for me. ive had 0 bad experiences, everyone is always nice and chill. they don’t have hidden crazy fees and charges like other banks ive had in the past. always helpful and making my life easier. i love CapCom so much
So I bought a vehicle not knowing it had a lien on the title and didn’t get the lien release from previous owner/auction. So upset that I couldn’t register out of state without the lien release receipt. I decided to call CAP COM FCU to see …
Homeowners advantage is OK. Problem is with cap com not allowing my renters account to transfer funds into mine automatically so now I have to hunt them down to get paid rather then it being automatically transferred. Cap com is not for landlords, I will be switching banks.
I have been banking with Capcom since 1987 when they were only a small office in North Troy near Gardenway. They have always treated me with respect and they have always had my best interests in mind. I Highly recommend Capcom as a financial institution that you can trust for all your personal and business needs.
Worst phone experiences. They keep transferring you to the partner call center that can’t do anything and then tell you to call your financial institution. Which you ARE ALREADY DOING! Just an endless loop. Every number is BS.
This bank has the worst customer service we have ever seen. We received $60 less than our balance when closing the account, and when we asked why, the teller said he could not check the balance since the account was now closed. We then …
The slowest mortgage operation ever. I have bought and sold over a dozen homes in the past 20 years and I never had to wait more than 9 weeks to close. If you need three months before you move into your new home this is the place for you. They stack closings and buyers with the same law firm and they take their sweet time.
Ever since they announced the merger with SEFCU their customer service has rapidly gone downhill. I only see it getting worse, unfortunately. Member for 30 plus years, time to look at other banking options.
I have had accounts with Cap Com for more than ten years, my adult daughters also opened accounts with them, and they have consistently been pleasant, helpful, understanding and professional. I’ve wondered if their management is harsh and …
Although we moved out of the Albany area over 10 years ago, we have maintained our business with Cap Com because the service is always impeccable. They make everything easy and stress free. Yesterday when I called and needed a payoff faxed …
I was a new member for about a month. Planning to use them to take out a mortgage loan. Just when I was about to start to use them I discovered a hold was placed on my account. Confused I called the number. Turns out they weren’t satisfied …
Been banking with them for ten years. Moved out of the area 2 years ago. Had to switch most of our banking to a more local financial institution. Accidentally paid two bills via EBT recently from the old account and they charged me $210 in …
Truly disappointed. Will be moving my funds elsewhere. My check which I needed for car repairs have a 7 day hold. I pulled this money from my retirement savings so I can have my car fixed to go to work and take/pick up my daughters from …
Summery/TL:DR at the bottom.
Been with Cap Com for around 10 years. Up until now I have not had any issue with them. Recently their systems have slowed down and their Bill Pay system is …
We have been customers for decades. Using my card for a large purchase approx $3,800, two days ago, I was blocked. I understand checking on fraud is necessary, however in a matter of minutes I get a text from a fraud alert company to …
Scam, false overdraft fees customer services doesn’t exist do not use any bank ran by Broadview
Had the pleasure of having Tianna(Tie) take care of my auto loan. As usual she and Capcom made it so simple and easy. She was amazing to say the least!
People, wake up !!!
The REAL reason for this “merge” was so the Federal Government can NOW see all your money going in and out. The government was behind this merge. …
I didn’t catch his name but at about 4pm on Nov 11th I was helped by a man at one of the front desks, he helped me GREATLY and probably saved my life by solving an issue I had with my account and it was right before the bank was going to close. I’ve never had a bank employee be this helpful, Thank you!
Well Capcom, after 15 years it’s been real but it’s time to find a bank that even pretends to try for their customers. This is not the Capcom that used to be customer oriented.. I contacted them about an unauthorized transaction on my …
Didn’t notify me of fraudulent charges. Let my overdraft fees continue to grow and then sent account to a collections agency. All without contacting me. Not one phone call.
Very disappointed with my experience. I have been a loyal member for over 15+ years but not for much longer. The bank made two errors with a transfer resulting in two NSF fees. Capcom tried to pull from an account that was different than …
Should be zero stars if I can. Avoid this bank like frauds. Not taking care of their customers at all… Got charged by this fraudulent bank for NSF fees twice when the amount I tried to withdraw is within the actual balance. Don’t care …