i like the folks behind counter, but with all the new rules/charges for free checking and the fact i gave up on trying to bank online with them, that after 17 years with them i pulled all out of them and found another local credit union that’s not charging me for taking out my own money.
They are way to strict they turn so many away, if they would just make adjustments and see peoples identities get stolen and they dont care they just laugh in your face and turn you away. This world has become so cruel turn hard working individuals away for their past credit 15 years ago it wasnt this bad unbelievable
CristinaC is by far one of the best representative she helped me through all of my troubles helped me get a loan approved and get my account back up and running she followed up with me through the whole process best customer service I’ve …
I’ve been a member of Poineer since I was a child. After the merger with Capital, there were a few hiccups, but now I feel like it’s running more smoothly.
I have my new vehicle car loan through them and have a great interest rate. The whole process was fast and smooth.
Capital is making me pay the interest on 9 months worth of backed property taxes. My account is in escrow but I never received the check from capital to pay the taxes. There was a clerical error on my title that is now cleared up but I am …
The customer service is bad. Waited 45+ min to meet with someone about opening an account. Then 4 months later have to sit on the phone with an inconsiderate customer service agent who claims you weren’t receiving an interest rate because …
I went there for a loan on my cycle. Not only The interest rates were way cheaper than my regular bank, I got the loan fast. Drive thru is quick , with no problems also.
Since all of their checking rules changed, it is now more in line with a big bank. Strict rules to follow, if you break any of them, even a seemingly minor one, you will receive a financial penalty. They advertise free checking, but, you …
We had a loan from Capital and they sent the checks out to the wrong places causing 6 months of confusion and fees. Then went to get a car loan from them becuase our original loan was with them and thought itd just be easier having …
I would NEVER in a million years reccomend doing any sort of business with this branch/company. They’ve closed accounts without notice, have poor attitudes as to WHY they cannot give acceptable professional service. I’ll take my business to associated bank from here on out, or literally ANY other bang/credit union in green bay
Pioneer and now Capital Credit union have helped me with finances since I started there in 2010. When banks refused to give me a car loan due to my young age I went to Pioneer and they helped me through every step. Every location I’ve been …
I had been a member of Pioneer C.U. for the past 32 years. Interest and loan rates were great and the service was awesome. Ever since the Pioneer/Capital C.U. merger everything has gone downhill. It started with computer issues, my …
We’ve had great experiences at CCU, from loans for three different vehicles, bill pay, and general transactions. At the Morris location, teller Justin is very discreet about counting money back, which seems to be a rare thing. If I happen …
I got to say capital credit union is my most favorite credit union in town, good vibes, looks out for you to your long term goals in life, makes you feel at home banking with them, the staff is amazing and solves all issues if any occur, …
Have yet to have any bad experiences. Totally satisfied for the last 10 or so years. I get approved for every loan that I have requested so far and have been lucky to get 4% apr on vehicle loans and I think my motorcycle loan is 2%! We’ve …
Horrible company! Former Pioneer Credit Union and since they bought them out they don’t care about customers only their bottom line as I’m sure all the numbers are down since greedy people took over! The CEO even called me and didn’t know …
I’ve done lots of business with them over several years, personal and commercial. Soon as they choose not to approve a loan for me, they simply won’t respond, won’t apologize for their errors (this took weeks) and are causing a giant mess …
Locked myself out of my online banking account. No 24/7 service available to help assist me resetting it. This is NOT good for my business and operations. Definitely taking a look into other banks and credit unions. #Notdoingtherightthing
Horrible customer service. App glitched and didn’t process our loan payments. They took our money and forgot to report it. We got delinquent marks on our credit report. Branch manager stepped in, blamed us and had security escort us out. …
This is my bank for both personal and business. I have been disappointed with service due to a few factors. I routinely conduct international transactions, and almost every time they are flagged as fraud and its like pulling teeth to get …
I’ve been banking with CCU for 5 years and I have never had an issue with late payments on my truck loan. A mistake on their end caused not 1 but 2 delinquent marks on my credit report. My Very Good credit rating dropped 100 points over …
I have been a member for 15 years and have been very satisfied banking with Capital. Today, I received exemplary service when I called about overdraft fees I accidentally incurred. I didn’t have to wait too long to talk to a representative, …
Not a fan of the service. Very slow to respond.
Great parking lot for Packer games! 😀
Rick was so nice, very easy to talk to.
Not enough tellers…..seem.indifferent to customers waiting.
I think there doing the Left thing.
Terrible customer service. Never get a loan through them trust me.
Atm, checking and savings fees depend on your account type. Reviewers incapable of spelling “their” should be taken with a grain of salt…
Friendly as well as professional, expedient loan approvals, I have never had any problems.
Always have had great service! Don’t typically use the teller service so cannot speak to whether or not they have long lines.
I feel it’s the best location they have.
I have stopped here six times in the last four years and the ATM was out of order five of those six times.
i like the folks behind counter, but with all the new rules/charges for free checking and the fact i gave up on trying to bank online with them, that after 17 years with them i pulled all out of them and found another local credit union that’s not charging me for taking out my own money.
They are way to strict they turn so many away, if they would just make adjustments and see peoples identities get stolen and they dont care they just laugh in your face and turn you away. This world has become so cruel turn hard working individuals away for their past credit 15 years ago it wasnt this bad unbelievable
I have always had a great experience with every Capital Credit Union location.
CristinaC is by far one of the best representative she helped me through all of my troubles helped me get a loan approved and get my account back up and running she followed up with me through the whole process best customer service I’ve …
I’ve been a member of Poineer since I was a child. After the merger with Capital, there were a few hiccups, but now I feel like it’s running more smoothly.
I have my new vehicle car loan through them and have a great interest rate. The whole process was fast and smooth.
Capital is making me pay the interest on 9 months worth of backed property taxes. My account is in escrow but I never received the check from capital to pay the taxes. There was a clerical error on my title that is now cleared up but I am …
The customer service is bad. Waited 45+ min to meet with someone about opening an account. Then 4 months later have to sit on the phone with an inconsiderate customer service agent who claims you weren’t receiving an interest rate because …
I went there for a loan on my cycle. Not only The interest rates were way cheaper than my regular bank, I got the loan fast. Drive thru is quick , with no problems also.
Since all of their checking rules changed, it is now more in line with a big bank. Strict rules to follow, if you break any of them, even a seemingly minor one, you will receive a financial penalty. They advertise free checking, but, you …
We had a loan from Capital and they sent the checks out to the wrong places causing 6 months of confusion and fees. Then went to get a car loan from them becuase our original loan was with them and thought itd just be easier having …
I would NEVER in a million years reccomend doing any sort of business with this branch/company. They’ve closed accounts without notice, have poor attitudes as to WHY they cannot give acceptable professional service. I’ll take my business to associated bank from here on out, or literally ANY other bang/credit union in green bay
Pioneer and now Capital Credit union have helped me with finances since I started there in 2010. When banks refused to give me a car loan due to my young age I went to Pioneer and they helped me through every step. Every location I’ve been …
I had been a member of Pioneer C.U. for the past 32 years. Interest and loan rates were great and the service was awesome. Ever since the Pioneer/Capital C.U. merger everything has gone downhill. It started with computer issues, my …
We’ve had great experiences at CCU, from loans for three different vehicles, bill pay, and general transactions. At the Morris location, teller Justin is very discreet about counting money back, which seems to be a rare thing. If I happen …
I got to say capital credit union is my most favorite credit union in town, good vibes, looks out for you to your long term goals in life, makes you feel at home banking with them, the staff is amazing and solves all issues if any occur, …
Have yet to have any bad experiences. Totally satisfied for the last 10 or so years. I get approved for every loan that I have requested so far and have been lucky to get 4% apr on vehicle loans and I think my motorcycle loan is 2%! We’ve …
Horrible company! Former Pioneer Credit Union and since they bought them out they don’t care about customers only their bottom line as I’m sure all the numbers are down since greedy people took over! The CEO even called me and didn’t know …
I’ve done lots of business with them over several years, personal and commercial. Soon as they choose not to approve a loan for me, they simply won’t respond, won’t apologize for their errors (this took weeks) and are causing a giant mess …
Locked myself out of my online banking account. No 24/7 service available to help assist me resetting it. This is NOT good for my business and operations. Definitely taking a look into other banks and credit unions. #Notdoingtherightthing
Horrible customer service. App glitched and didn’t process our loan payments. They took our money and forgot to report it. We got delinquent marks on our credit report. Branch manager stepped in, blamed us and had security escort us out. …
This is my bank for both personal and business. I have been disappointed with service due to a few factors. I routinely conduct international transactions, and almost every time they are flagged as fraud and its like pulling teeth to get …
I’ve been banking with CCU for 5 years and I have never had an issue with late payments on my truck loan. A mistake on their end caused not 1 but 2 delinquent marks on my credit report. My Very Good credit rating dropped 100 points over …
I have been a member for 15 years and have been very satisfied banking with Capital. Today, I received exemplary service when I called about overdraft fees I accidentally incurred. I didn’t have to wait too long to talk to a representative, …