We were very happy with your service… in fact one of our neighbors dropped his insurance and I gave him our agent’s number, because he was so impressed!
Unexceptable that your offices close so early, with no automated system for customer service, claims or even bill pay. I was calling since 5pm and nothing, your website was also experiencing “technical” difficulties. If I was considered late its because there are not options after 5pm. No one to talk to.
From my first call, through the last there’s always someone to help eficiencely i am very satisfied with Capital Insurance group thank you so much I know our cars and home are en good hands
This Insurance company really cares and helps out when needed. All Insurance agents help you and answer all questions if you have any. Highly recommend this company.
Best insurance people I have ever dealt with in all aspects including loss. Fair, fast and professional willing to fully explain their settlement decisions.
Cig was dissapointing…Tami Boxwell especially. I had water damage from an upstairs toilet to downstairs…they sent a contractor that decided to I spect other areas of house…and use a disgruntled roommates words and decided that my …
Beyond rude and incredibly useless. I am so glad I have a reputable insurance company who goes above and beyond. I needed to file a claim with a individual who has a policy with this company. He hit my vehicle and left the scene. Seems like this company is just as bad as he is.
what an amazing insurance company. You never know what you have tell something bad happens. But they sure make you feel good and make sure your claim is handled fast! Thanks
A broken sewer line improperly repaired caused a sewage backup in my basement. Capital paid to repair a 3’x2’ piece of Sheetrock and the same amount of fiberglass insulation. However I paid $2,300+ to repair the cause of the backup. …
The process from filing to completion of the claim was excellent. I was very pleased by the timely actions of Mr. Roop. I am very glad my cars and umbrella insurance is with CIG.
I have had my house insured by CIG for over 25 years and until recently never had a claim. The damage done by a sewer blockage the spilled into the living room damaged the hardwood floor and walls. CIG handled the claim and settlement …
Capital Insurance Group handled my claim quickly with no hassles what so ever. CIG agent was very professional and pleasant to work with, he always had a “put the customer first” attitude which is rare these days. I have been with CIG for …
It’s pretty shady you disqualify certain items like an overflow allowing a family to be potentially financially destitute due to such and event. I’m blessed to be able to pay for the damage you skirted around covering. I tried to work with …
I would give – stars if it was available. DO NOT GO TO THIS COMPANY!!!! I’ve been with them for years, the only insurance company I’ve ever had.
My cat. converter was stolen off my car. I called multiple times to speak to my …
Our experience was fantastic! From filing the claim to final inspection of my vehicle, the CIG Team nailed it. I really appreciate everything they did to get me and my family back on the road quickly.
Responsive customer service. Not pleased with adjuster delaying repair on my car for a week due to initially wanting to total it then realizing I was preparing to contest that decision. At the very least CIG should pay for a weeks car …
I have a claim against CIG for an accident in which I was the victim 8 months ago. They still refuses to pay and made a paltry offer of $35,000 to settle. My shoulder surgery alone will be at least $67,000. the driver is insured to $100,000.
I have had a few insurance companies in my time as a driver, and unfortunately have had to make a few claims, so I have had experience with a variety of companies. CIG has been the best out of the bunch. I had a pretty straightfoward claim, …
Our experience with CIG with regards to our home owners insurance claim was handled timely; professionally with an understanding to our personal individual claim circumstances. We were provided communications as to status changes through …
No communication after we sent photos and estimate. Then got a letter stating our estimate from a reputable moderate cost body shop was being reduced by CIG by 38%, for which we cannot get the car repaired. The CIG estimate, which the …
Very poor communication with me and shop. Rude personal, possibly stressed but it’s not my problem. Two weeks for an answer on a stolen radio. Had to pressure adjuster for a estimated time for a call back, she wanted me to wait another 2 …
Worst insurance company ever. Called on the day of the accident where the other party is covered under CIG. After I file my claim with them they said an appraiser will get in touch with me shortly and gave me my claim number (which turns …
I have complete records of all emails exchanged, indicating our desire to include a claim for lost water; which the Adjuster said could be covered. Instead he hurriedly closed the Claim, issued the related paperwork indicating Coverage …
Highly recommended insurance company. You never know how good your insurance is until you have a claim. We found out CIG is excellent. Our adjuster, Kaitlyne, was very helpful, knowledgeable, and easy to talk to. Though we are still in the …
CIG provided a million excuses as to why the damage was not covered, After being insured by you for several years, this was my first claim filed. If this is your way of collecting premiums and not making any claim payments, then what will be covered if I have any future claims. So disappointed
I could not be more grateful or impressed with CIG insurance. They were completely kind, understanding, and supportive in every way after I was unfortunately involved in a MVA. The entire process and repair was handled so quickly and …
Legit the worst company I’ve ever dealt with. Not just insurance companies but the worst overall company. One of their insured hit me. Police report and everything else necessary was turned into them. I’ve been with a car since the crash. …
(Translated by Google) The worst insurance, they never answer. Or there are the lines. Busy. …
We were very happy with your service… in fact one of our neighbors dropped his insurance and I gave him our agent’s number, because he was so impressed!
Nice location
Alright
A- rating property casualty carrier
Great people to work with. I love it.
Absolute criminals. You don’t want to go near them…
Very easy and prompt & professional service!!!!
Really helpful personnel they go above and beyond their expectations
Very prompt service and helpful adjuster.
Lightning fast response! Seamless process.
Very quick and efficient response to vehicle claims.
Great claims service and full of friendly and helpful people who care
These guys did a truly awesome quick response time on my claim
I work here.
If you have a claim with these guys make sure you record every verbal conversation. You will need it! Guaranteed!
I am thankful that I had such a wonderful group of people to help me. I wouldn’t of gotten the help I needed without them.
Rob Sherry was prompt and thorough. He always called me back right away when I had a question. Thank you!
Very good insurance company reasonable rates CIG # 1
My claim was handled quickly and professionally. Cant say enough good things about how I was dealt with. Thank you
Unexceptable that your offices close so early, with no automated system for customer service, claims or even bill pay. I was calling since 5pm and nothing, your website was also experiencing “technical” difficulties. If I was considered late its because there are not options after 5pm. No one to talk to.
I was very pleased with the outcome. The claim adjuster Breanna Sullivan was on top of it as was her assist Dena Zepeda.
From my first call, through the last there’s always someone to help eficiencely i am very satisfied with Capital Insurance group thank you so much I know our cars and home are en good hands
Excellent customer service, prompt payment. Perfect communications. Highly competent and professional claims adjuster and customer service.
I was shocked from the claims inception to receiving the settlement was 7 calendar days. I did not expect such a quick turnaround.
This Insurance company really cares and helps out when needed. All Insurance agents help you and answer all questions if you have any. Highly recommend this company.
Our claims adjuster was prompt and helpful in reimbursing our expenses caused by evacuation from the fires in our area.
Best insurance people I have ever dealt with in all aspects including loss. Fair, fast and professional willing to fully explain their settlement decisions.
Very professional my adjuster answer all my questions, every time i call her she was always helpful. My claim was complete securely and quickly.
Cig was dissapointing…Tami Boxwell especially. I had water damage from an upstairs toilet to downstairs…they sent a contractor that decided to I spect other areas of house…and use a disgruntled roommates words and decided that my …
Beyond rude and incredibly useless. I am so glad I have a reputable insurance company who goes above and beyond. I needed to file a claim with a individual who has a policy with this company. He hit my vehicle and left the scene. Seems like this company is just as bad as he is.
what an amazing insurance company. You never know what you have tell something bad happens. But they sure make you feel good and make sure your claim is handled fast! Thanks
A broken sewer line improperly repaired caused a sewage backup in my basement. Capital paid to repair a 3’x2’ piece of Sheetrock and the same amount of fiberglass insulation. However I paid $2,300+ to repair the cause of the backup. …
The process from filing to completion of the claim was excellent. I was very pleased by the timely actions of Mr. Roop. I am very glad my cars and umbrella insurance is with CIG.
Very bad insurance company and I end up hiring an attorney for my claim,,,
I have had my house insured by CIG for over 25 years and until recently never had a claim. The damage done by a sewer blockage the spilled into the living room damaged the hardwood floor and walls. CIG handled the claim and settlement …
Capital Insurance Group handled my claim quickly with no hassles what so ever. CIG agent was very professional and pleasant to work with, he always had a “put the customer first” attitude which is rare these days. I have been with CIG for …
It’s pretty shady you disqualify certain items like an overflow allowing a family to be potentially financially destitute due to such and event. I’m blessed to be able to pay for the damage you skirted around covering. I tried to work with …
I would give – stars if it was available. DO NOT GO TO THIS COMPANY!!!! I’ve been with them for years, the only insurance company I’ve ever had.
My cat. converter was stolen off my car. I called multiple times to speak to my …
Our experience was fantastic! From filing the claim to final inspection of my vehicle, the CIG Team nailed it. I really appreciate everything they did to get me and my family back on the road quickly.
Responsive customer service. Not pleased with adjuster delaying repair on my car for a week due to initially wanting to total it then realizing I was preparing to contest that decision. At the very least CIG should pay for a weeks car …
I have a claim against CIG for an accident in which I was the victim 8 months ago. They still refuses to pay and made a paltry offer of $35,000 to settle. My shoulder surgery alone will be at least $67,000. the driver is insured to $100,000.
Claims are stressful and Angie was amazing in handling this quickly and professionally. 10/10 recommend!
I have had a few insurance companies in my time as a driver, and unfortunately have had to make a few claims, so I have had experience with a variety of companies. CIG has been the best out of the bunch. I had a pretty straightfoward claim, …
Our experience with CIG with regards to our home owners insurance claim was handled timely; professionally with an understanding to our personal individual claim circumstances. We were provided communications as to status changes through …
No communication after we sent photos and estimate. Then got a letter stating our estimate from a reputable moderate cost body shop was being reduced by CIG by 38%, for which we cannot get the car repaired. The CIG estimate, which the …
Very poor communication with me and shop. Rude personal, possibly stressed but it’s not my problem. Two weeks for an answer on a stolen radio. Had to pressure adjuster for a estimated time for a call back, she wanted me to wait another 2 …
Worst insurance company ever. Called on the day of the accident where the other party is covered under CIG. After I file my claim with them they said an appraiser will get in touch with me shortly and gave me my claim number (which turns …
I have complete records of all emails exchanged, indicating our desire to include a claim for lost water; which the Adjuster said could be covered. Instead he hurriedly closed the Claim, issued the related paperwork indicating Coverage …
Highly recommended insurance company. You never know how good your insurance is until you have a claim. We found out CIG is excellent. Our adjuster, Kaitlyne, was very helpful, knowledgeable, and easy to talk to. Though we are still in the …
CIG provided a million excuses as to why the damage was not covered, After being insured by you for several years, this was my first claim filed. If this is your way of collecting premiums and not making any claim payments, then what will be covered if I have any future claims. So disappointed
I could not be more grateful or impressed with CIG insurance. They were completely kind, understanding, and supportive in every way after I was unfortunately involved in a MVA. The entire process and repair was handled so quickly and …
Legit the worst company I’ve ever dealt with. Not just insurance companies but the worst overall company. One of their insured hit me. Police report and everything else necessary was turned into them. I’ve been with a car since the crash. …