Capital Medical Supply is one of Central Virginia’s fastest growing suppliers of medical equipment, Capital Medical Supply provides superior customer service along with a friendly can-do attitude.
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
2233 Tomlynn St, Richmond, VA 23230
Richard is the best
Poor
Worst customer service
Capital Medical Supply is great!
Absolutely THE WORST!!! THE WORST!!!! UNPROFESSIONAL…..
Expensive equipment, can find at other places cheaper
Poor service, left several messages. Would not recommend
The best company ever. Lets go Richard
Absolutely horrible customer service, unprofessional staff. Will never do business here again!
Very unhelpful and uninterested on the phone. The employees here could use a customer service class or two.
3+ weeks waiting for wheelchair delivery. Only thing received is excuses. Smh
Exactly as terrible as all the Google reviews indicate
They take care of people who need durable medical equipment that qualify for it.
They did an amazing job taking care of my grandmothers needs!
I’ve been in discussion with this company since July 2017 and haven’t heard from the appropriate person yet!
very bad service, hard to get any one on the phone and after holding for 1/2 hour they will promise to deliver….never deliver when promised….don’t get products that were promised….very poorly managed company—– Unhappy customer.
If I could give a 0 star rating I would I definitely would not recommend this company. In my opinion their customer service sucks!
Eh, … Hard to get empathetic customer care these days. Good customer service is a thing of the past.
They keep giving us the run around about a bed. Its been over a month. I was told not to use but I was giving them the benefit of doubt.
this place provides horrible service. they hang up on you when you call. they don’t return calls. took more than a week for me to hear from them from the time my doctor placed the order with them. they don’t believe in customer service
Good service from Capital they was right on time and gave me a call before they showed up very quick installation also thanks for keeping my grandmama safe!
My Dad have been waiting for a piece of equipment since the 14th of July, it’s now 16th. They called and said they have been coming and haven’t showed up yet. I’m glad he doesn’t need oxygen. Disappointed
This company is the pits. Will not work with you, they have no follow through, will not return telephone calls. Once you finally get through they have memory loss saying you have to start the process over again. Please do not use this company if you have other options. This is a poorly managed company.
Absolutely horrible customer service attitude.. The company desperately needs to get staff that understand the needs of people who shop for medical equipment and take into consideration medical issues, health and age.. Such rudeness is just unforgivable in this day and age..
HAVE BEEN WAITING SINCE MAY TO GET A WHEELCHAIR BUILT HAVE HEARD DOZENS OF EXCUSES HAVE EBEN PASSED AROUND FROM REP TO REP LIKE A BASKET BALL BEEN LIED TO HAD TO RESUBMIT THE PAPER WORK NO LESS THAN 3 TIMES KEPT SAYING THEY NEVER RECEIVED …
I actually worked here for about 8 months, enjoyed delivering medical supplies and driving the good vans but being on call and not ever getting my vacation days, timesheets always getting wrong pay, and realizing this wasn’t a very caring or honest place to work, lost some friends, and it’s all about money I guess to some.
An extremely poorly ran company. I would give them a zero if I could. I would not recommend them to anyone. The only people who gave them a 5 star rating are the people who work there. I have pictures that justify my review of this establishment.
Leslie took my call concerning a delivery schedule. She was courteous, helpful, provided the needed answer ad graciously offered her help if additinal callwere needed.
I would not recimmend this supply house to anyone..they never call back and never orders your equipment. There man jason is the worse employee in the place and nrver orders or lies about getting his messsges i will never use this service …
HORRIBLE! 6 days after bed and other medical equipment was to be delivered, still nothing. Meanwhile we are stuck renting a bed from them (even though everything has been pre-approved by the insurance). It is one excuse after another. …
Find myself always giving them the benefit of the doubt; they’re obviously busy, I may have called on a bad day, I’m sure things will improve! Well it’s been years now and I still get crappy service from the staff that handle CPAP and related supplies! Looking for another medical equipment provider ASAP!
Horrible customer service, my mother’s Doctor ordered her a shower chair she is a fall risk, Humana said they would cover 80% of it, but the Customer Service rep told her ” told her medicare does not cover bathroom equipment” reconfirmed …
Custmer service is awful. There must be a real shortage on medical supply companies for Medicare to deal with this company. They are disrespectful and liers. They place this game when you call where they just continue to hang up on you over …
Would give less than one star if possible. We were FORCED to use them by kindred hospice. Equipment was outdated and dirty. Hold times when you call is a good 45 minutes. Horrible company. Kindred hospice should be ashamed they use such a bad DME company.
I called because I did not receive all materials for my nebulizer machine. The lady I spoke with was rude and nasty. She made it seem like I was lying about materials not in the box. I wouldn’t recommend this company to anyone and I will not be using it again.
This company is awesome and goes above and beyond for patients. A lot of time people get confused and think the company takes a long time getting equipment out but really its the insurance companies that take forever to authorize equipment …
My grandmother was sent home on oxygen and she was told this company would be out by the time she got home. 2 hours later they called and said they would be out that afternoon (it was already 1 in the afternoon) by 5 still no sign of them …
This company is the WORST WHEN IT COMES TO RENTALS…my mother had a stroke earlier this year…and We had to rent a wheelchair from them…….the contacted us and said the insurance switched and they needed to pick up the chair…i asked …
Capital Medical Supply is a JOKE. You can never get through to a person and if you do, expect to be on hold for a very long time (& be disconnected, to boot). Then do NOT expect your delivery to come as promised. My father has a …
Why do health care providers keep using this place? I have the same experience as others… walker ordered… didn’t come…called and was told they would call the warehouse and have it delivered that day… never came…. called again, (2 …
My moms oxygen machine quit working on a Friday around 530. They wouldnt get her the equipment needed for her. Told us we would have to wait until Monday. Also said if it got bad to call 911. Seriously?????
Most trifling company Ive ever dealt with
My mother has advanced COPD and this is the company we were set up with 6 years ago. We had ups and downs (broken down machines, late deliveries, no communication, so service calls). My mother recently went to the hospital and rehab, and …
Was given a wheelchair from a hospital, since they would not release my husband without one. I asked if it had to be returned, they said no. Fast forward 9 months later, I receive a bill for $248 and an invoice stating they have billed my …
This company was once a decent company, but now the customer service is below terrible. I called today because I needed to obtain a cpap product and the receptionist but me on hold for 20 minutes first and then told me that the person I …
This company has no concern for the customers needs. They lie uncooperative and give false info out with no interest in having a satisfied customer experience. Very uncaring attitude do not recommend. They need a total refresh.
Edit- Three months later I have gotten a delivery. The emailed me to say my original order was not available and did I want something else? I gave them specifically what I wanted. I did not hear from them again but two weeks later I was …
WE ALL DESERVE BETTER- first delivery needed was oxygen and what we received were 2 tanks which appear to have been surplus from a military field hospital during WWII, delivered by such a heavy smoker I told him to just leave equipment we’d …
I would give them zero stars if I could. The absolute worst customer service. I spoke to Becky twice about my mother’s bill for monthly rental for a wheelchair. She did not show one ounce of empathy for my 92 y.o. mother who was told by …
A church friend recommended this company after our 84 yr old mother had a stroke and became bedridden. The assisted living facility she was in at the time has repeatedly confirmed they have done all the paperwork for Medicare to cover the …
It has now been one week since we ordered oxygen and still no delivery. Every day we call and every day we are told it will be today, and every day there is another excuse. The first two days they went to the wrong address, even though …
I would NOT recommend this place to anyone. They have horrible customer service and they refused to adhere to Medicare repair policies. I spoke with them with Medicare on the phone explaining that they are NOT supposed to request the …
This company is horrible no empathy or compassion at all. My loved one passed 1-12-22, they where notified to pick up equipment that day. Keith finally reached out 1-24 I advised don’t live there need 30 minute notice prior to arrival. The …
After reading some of the reviews I was hesitant to place my order as I’ve broken my ankle. I was totally satisfied with the customer service and response of Beth. She was extremely knowledgeable of what Medicare along with my …
My mother passed Tuesday morning and at 8:10 am she was pronounced. By noon, I requested the equipment be picked up. As of today Friday, they still have not picked the equipment up. I spoke with a supervisor yesterday and was told they …
Poor customer service when finished with bed. Requested a pick up last week on Saturday morning and was advised it would be picked up Monday or Tuesday afternoon. When no one showed up on Tuesday I called and was told they had no record …
I was treated with kindness and patience. I was able to get the wheelchair my son needed at a very reasonable price.
Capital Medical Supply came through in a big way. They helped ease the pain from a difficult situation for our son. They listened to our needs and worked to provide the perfect wheel chair for him. I highly suggest using them with your medical supply needs.
Terrible experience with these people. They delivered a walker that was not what was expected/ordered and then did not call me back for 3 days. After calling for 3 days and finally getting through they told me that if I needed a different …