Cardinal is a not-for-profit financial cooperative owned by its members. This means that as a credit union member, you are never a customer, but a full partner and owner. The credit union motto “People Helping People” is demonstrated in every transaction that takes place at Cardinal. We promise each member personalized service and individualized financial attention. We offer a full range of financial products and pride ourselves on offering the best possible rates and services to its member-owners. Choose from a wide variety of deposit services that include Savings Accounts, Checking Accounts, Money Market Accounts, IRA’s, and Share Certificates of Deposit (CD’s) from 3 to 60 months. We offer Loans, from New and Used Autos and much more!
| Saturday | 9AM to 1PM |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | Closed |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 6PM |
8500 Westport Dr, Mentor, OH 44060
I reached out to Cardinal Credit Union as I had a car coming off lease that I wanted to buy. I just completed the loan two weeks later and it was very quick and efficient. Great rate, low costs, great service. Very pleased and I look forward to working with them on future transactions.
Friendly and professional!
Wonderful branch
Good.
Incredibly rude and unhelpful staff.
Love the Mentor branch
Grateful to this bank! And to Christine!
They help me to get a car loan..
The banking app is horrible. Needs an upgrade.
Not very welcoming.
Super friendly, and handles all of my needs
Justas was very helpful and informative!
Friendly service and good rates.
great bank, good service
Always friendly and very helpful.
Top notch credit union with excellent customer service!
Great staff, who are willing to go the distance to help.
Jennifer and Eric and amazing so helpful and trusting love the union
“People helping people” yeah right if you dont have perfect credit or alot of collateral dont even bother
Always a great experience with a professional and courteous staff!
Enjoyable, low pressure atmosphere
Very helpful and friendly staff. Help with loans and financial counseling. I’m glad to be a part of this community.
Friendly, efficient service! Pleasant to speak with the staff.
Staff is friendly and efficient. Never had a problem
Jennifer R gave a great credit seminar!
Great Credit Union. Good Staff. Wish the deposits were federally insured.
I open my account yesterday and the people here are very nice and helpful I would recommend this place too family and friends keep up the great service thanks again
Very friendly people and always a pleasure to interact with!
I’ve been banking here since I was 15 years old. I couldn’t imagine going anywhere else.
I got a loan very easily. Now I can not get my payment book or anyone to even answer my call or my email. Pathetic!
Very friendly and helpful staff! Always willing to answer your questions!
A terrible institution! Credit unions are supposed to be about the members, not Cardinal! The worst financial institution around….all about profits and fees!
Great loan rates and very easy to work with.
Eric and Jennifer are the best they make me feel wanted
Vary nice employees I would recommend going to this branch even for loans ask for Eric turner nice guy vary cool he will help you out anyway he can
Why did I have to give this group of misfits 1 star. They deserve 0 start with Christine Blake and End with Mark Mallet or whatever he calls himself
Cardinal has great customer service and I love the app!
Very friendly folks that work there, and always a pleasure to interact with.
Everyone I have encountered who works there is genuine and helpful!
great place..nice to have a drive through..usually very fast..tellers are nice
I hate going to the bank, but not here. Everyone is pleasant and want to help you. Thank you for this.
Great service and friendly staff who are always willing to help or guide you in the right direction. Highly recommend
I’ve been a member for almost 20 years. It always a pleasure dealing with the staff.
I’ve been a CCU member since they opened and they have always been great.
I don’t mind to continue to be members for this company however people can be attitudes on the day when they feel like for the day.
They were very helpful and professional really appreciated the help Justas Adomavicius ,gave me. Would highly recommend them
Cardinal has always been there for me. Great customer service.
Applied for a loan online and my credit is 860 plus and got denied , ABSOLUTELY WORST credit union to go through , the people have no clue what there talking about
Good customer service, love the coin sorter for getting rid of large quantities of coins.
It is so nice to have a bank where you can walk in and get an answer to your questions with real people. Thank you!
Cardinal Credit Union is a Great credit union.There staff is knowledgeable and extremely helpful they got me a great loan.Would not bank with to many any other banks.
Support the mission, terrible customer service. Consistently waited upwards of 30 minutes waiting for someone to speak to about my account. Online tools are also very limited and rudimentary.
Office failed to send me a bill, didn’t forget to assign a late fee when that payment wasn’t on time. Legally they are right, but it would be nice to hold their staff to the same standards they hold their customers.
working with Jennifer on loans for our mutual customers has been amazing. She is efficient and timely.
I needed to open an account at this bank, and Chad was very kind and thorough, even as he was super busy. I appreciate it!
Uber is not a source of income. Provided proof apon proof of income and “it’s not verifiable”. Ill take my business elsewhere that does
Great experience with auto loan from Justas thank u so much I would definitely recommend there services Mentor Branch
Awesome service, friendly people, sure missed my visits during COVID. You all are hard working and helpful as ever!!
They are great there nice friendly professional
I love Cardinal Credit union.
Walking into this location added a sense of excitement and luxury to the Credit Union experience. I needed to open a business account and they made the process very easy enjoyable.
Jusef was great with helping me with my credit! I appreciate the help and knowledge given to me. I feel inpowered to get my score together!
I needed a loan to get my car, Cardinal Credit Union made it fast friendly and simple.. thanks guys!
This place litterly sucks I’ve been calling them for more than 1hr on n off tried every phone option and line and not 1answer from them so I drive out there n 2my surprise they r open I went in asked them does Thier phones wrk lady checked …
Purchased a house through cardinal with the help of Rob Ernsberger he went above a beyond would highly recommend working with him and cardinal to purchase a home.
Justas Adomavicius is a great guy helped me out with getting a credit card stayed in touch with me appreciate everything he did for me
Always a great experience, friendly employees, excellent customer service in person and over the phone. All my problems are always solved! Thank you all so much!
The reps are pleasant and helpful – good service, timely responses, and overall a good experience working with this bank!
I want to acknowledge the exceptional service I continuously receive from Kristi Modica. Kristi always goes above and beyond, always a pleasure to work with!!
Megan is the best at what she does she makes me feel like she’s there whenever I need ANYTHING I can call Megan.
I have a account here and there are nice people here.
Debit card stops working. Call the credit union. No one answers when I press 0 for customer service. Check online and they’re definitely not closed. Call again. No one answers when I press 3 for new loans. No one answers for every option on …
Went in for 5 interviews. Even met with the CEO. Told they would let me know if they were interested or not. After 5 interviews I thought for sure I would get the job. Nope. Emailed Head HR woman only to be ignored several times. Then found …
This bank doesn’t offer anything, old fashioned. Rejected me for a loan after a previous history of paying back a loan (even offered collateral) with them and left a hard pull on my credit
Always friendly! Some of the nicest people I know!
I had a unauthorized payment to a company I didn’t know taken from my account. Went in to do a stop payment and they allowed the 267.57$ payment to go though. I guess I should have listened to the assistant manager when I went in to open my …
Jennifer reshetar is the best!!!! She got in and out!!! And her attitude was the absolute best!!!!!
Good autotloan rate. They also increased the rates on cds because of having an auto loan! Staff is very nice
Been with this branch for years now! They’re always so professional and on top of their stuff. Definitely will will help with any question your throw their way
Excellent place to do banking or get a loan. Fast, and extremely friendly service. Always there to help.
I cannot recommend enough Cardinal Community Credit Union. The banking experience is very different from traditional banks. The staff are helpful and most importantly want you to succeed
Every time I go to this CCU, I am always invited and treated well by their employees. There is also a coin counting machine that is no cost to members, what a great little perk!
Mr. J. Adomavicius at Cardinal C.U. made my experience smooth speedy and very pleasant. I highly recommend Cardinal and had a pleasure working with Mr Adomavicius. Thank you
If anyone need a loan please see Jennifer R, I have never had such an easy loan process like I did today, she is the absolute best
Jennifer was very helpful and got back to me very fast with questions I had.
Always willing to take time with us Jennifer always has a smile on her face and goes the extra mile for us !!!
We have been with Cardinal Credit Union (Mentor branch) for several years now. Customer service is excellent.
I would rate less than one star. Customer service was horrible. The female I talked to on the phone clearly needs further instructions on customer service. I was told “you are no longer a member”. I simply asked why the account had neen …
I paid off my TOTAL car loan on June 2 and was told I would get the title sent in the mail within 7 buissness days. On June 23 I called again because I haven’t received it and the operater said I had a $0.37 cent balance that needed to be …
Go see Justas if needed for any car loans! Very friendly and patient. Always looking in your best interest.
Love this credit union so very helpful in my car loan. Recommended to many friends.
My fiancé has been a member of Cardinal (Mentor) for almost 2 years now. I initially signed her up here to establish credit through the purchase of an auto loan after she went through a bitter divorce a few years back that destroyed her …
The worst bank in lake county. Not up to date in any forms of modern banking. Terrible customer service, they will argue with you about any type of account issue. Highly do not recommend, rates on loans are sub par stick with a national …
I applied for a home equity line on my house. And when I presented a copy of my current mortgage to the branch manager, Abbie Shibe. Abbie saw that my rate was higher than it should have been. She asked me to re-finance with Cardinal. I was …
Abbie Shibe in the mentor location was very helpful! She got everything taken care of for me for a loan and at a very good rate too! I recommend anyone to go visit her for your banking needs.
Great people, always very helpful and very pleasant.
My refinance there was very easy.
I trust them
Horrible establishment. I wanted to buy a car, so the dealership said they work with them so they gave me the paperwork to fill out for a car loan. I take it to the bank the next day and the teller tells me it’s all done online. I ask how …
My wife and I purchased car and CCU approved us for loan.(48 month term). I’ve been paying on time all the time and always just put cash in envelope and put it in a drop box with my info. Today i called to find out whats the remaining …
The branch in Mentor is great! People are so nice and make you feel like you are home!! I have been a member about 34 years!
I have worked with Justas Adomavicius a couple of times in the last year. Justas has been incredibly helpful and professional each time. He has made it clear that he wants to assist his clients meet their needs without judgment. I look forward to working with him in the future!
Cardinal credit union is a friendly, helpful place that helped me build my credit and bank at ease. I highly recommend checking them out!
I do not think I will ever be able to fully express what this Credit Union has done for my family! My credit has been restored after my divorce. I was able to purchase our home. My vehicle loans interest rate was also significantly cut in half. The Branch Manager Mark and Loan Officer John have been my saving grace
I’ve been a member of CCU for many years and have never had a negative experience (even over the phone which is answered promptly). From the loan specialist to the drive-through teller to the vice president and the greeter near the …
I came here as a non-member interested in a car loan. The staff was so quick and friendly to greet me and set me up with Alex in loans. Alex was great! He was so friendly and knowledgeable and made the whole loan process super easy. I just …
Justas Adomavicius was fantastic, and helped explain everything , step by step. Cardinal and Justas made this experience very easy and fast ! I would highly recommend cardinal credit union!
Always clean, courteous, and accommodating. Have been a member since the 70s and have never had a single issue. Great Bank. Good people.
I loved this branch felt welcoming soon as I hit the door. Process of opening account was very smooth. When I left out I felt very knowledgeable about all of their products and services they have to offer. I was giving much information …
Jennifer Reshetar is very nice lady, and very knowledgable…Everyone at Cardinal is very friendly.
Staff are always very friendly and helpful, always willing to answer any questions I may have. They worked with me get a loan which is helping build my credit score.
Jennifer was a great help in my loan application, with a positive and friendly attitude. Excellent customer service. Thank you, Jennifer.
I cannot say enough good things about Cardinal. They took a chance on a young single mom, and got me on my feet with a car loan. Years later, I’m still a cardinal customer.
I went in for a auto loan because there rates are top notch.best Decision I could have made. Not only do they work with me on a auto loan to find the best rates they also work with me on a personal loan to clear up some credit cards it has become my number one bank.i have recommend this bank to everyone i gave talked to
Very friendly customer service! This particular branch makes you feel welcome and has an inviting atmosphere. I like the fact there is never a long line to wait. I only wished their website was a little more user friendly.
I have my car loan through Cardinal Credit Union and it’s been a very pleasant experience. Low rates and great customer service!
Jennifer R- never lets you down! I have done multiple transactions with her and she always makes it a breeze. Banking is so easy with her in your corner
Have a long term relationship with CCCU. Very helpful staff. Loan rates are the best anywhere. Only reason not a 5 star review is the online banking has not always been easy to navigate.
people inside the branch are great, very friendly and helpful. My biggest concern is the difficulty in finding other atm’s in the city, don’t go to a 7-11 for security reasons, took the atm near walmart out ??. need a good bank/atm affiliation
I can’t say enough about the people of the branch. Courteous, kind, knowledgeable and very helpful no matter the issue….big or small they are all willing and ready to help. This is the feeling and experience I receive not only in person …
Words can not describe how thankful I am for Justas and everything he did to get my loan approved in a rush! He communicated with me through the whole process and was in such good spirit about it. He stayed positive the whole time, never …
I had been calling around for rates to buyout my lease. My sister suggested Cardinal Credit Union in Mentor, so when I called I spoke with Justas Adomavicius and was very pleased with our conversation. Justas was very helpful, friendly and …
Cardinal has provided excellent customer service. I have financed two vehicles, and a personal loan. The staff is exceptionally professional and warm.
One of the best choices for banking out there. Helped me get my credit in order, took care of my car loan, and got me through the stress of buying my first house. I recommend them to anyone.
I worked with Jennifer at this branch on getting a car loan and she was very informative and helpful through the whole process thank you for everything
Great Customer Service and easy to get things done. Even though I am not close to their credit unions and do all electronically, their online banking is easy to use!
On August 9, 2021, I had the great pleasure of meeting and being assisted by a Cardinal Credit Union employee by the name of Jared Furnia. He listened as I explained my reason for being there and immediately emailed some documents to …
Jennifer was a huge help and went above + beyond to assist me and answer all my questions! 10/10
My husband and I have banked here for years. I wouldn’t choose another bank. Everyone is so kind and helpful. Unlike other banks we were members of, we rarely see new faces weekly when we go there. Our Mentor branch employees act like they are part of our family.
Ive had Cardinal for my bank for roughly 6-7 years now and I couldn’t be happier! Megan, always helped me with anything and everything I’ve ever needed, her service is very professional and outstanding in my opinion!
I’ve been working with Justas Adomavicius applying for an auto loan and refinancing my primary residence along with my investment properties. He has been extremely helpful and easy to work with. I will continue to work with Justas and cardinal credit union. I had a very positive experience and would definitely recommend.
In a life of phone trees and small customers getting lost in the volume, it’s refreshing to work with real people at a community-minded business that has it’s customers/clients at heart. When considering refi, CCCU did some quick leg work …
The best Credit Union that you can ever be a part of… Everyone there is so friendly and very helpful. I never have to wait for service because there is always someone there to greet me. Thank you Cardinal and all the employees for your customer consideration. 🙏😊 …
Thank you Cardinal credit union Ashtabula Harbor Branch for helping me with all my financial needs I appreciate how you make everything so quick and easy no waiting for a response you all are awesome !!! A shout out to Megan Berkman thank you for everything!!!
Securing my car loan, I was truly fortunate and blessed to have worked with Jen Reshetar
A very professional and caring lady who has gone above and beyond in her service
Jenifer was most helpful an pointed me in the rite direction. Gettin me a better rate on loan an a good rate on a credit card to build credit.
I started using this credit union when I bought my car in 2017. Everything has been great and everyone is helpful if I have had questions. Their app is also easy to use which makes baking with them even easier.
Left key bank to come here and couldn’t be happier! I had no credit at the time but by getting the shared visa card, I was able to build my credit and eventually get a real visa card! I’ve had 2 CDs mature with decent interest! I wouldn’t …
I recently purchased a side by side and our loan officer, Jennifer Reshetar, was amazing! We ran into a number of hiccups during the purchase process and Jen helped us every step of the way. She took a very stressful situation and turned it …
I have had an account with Cardinal Credit Union since high school when it was Mentor Public Schools credit union.
Over 37 years! I have been very happy with my banking experience. We refinanced …
I’ve been with Cardinal Credit Union for over 8 years and I’ve never had no bad experiences with them. Jennifer Reshetar, Cheryl and Eric Turner have always been helpful no matter what the situation is they always seem to have to answer to …
I can’t say enough about the care I receive from Cardinal Community Credit Union and their wonderful staff. I started out with them about 20 years ago and they handle all my needs with professionalism. The staff is always friendly, helpful …
Enjoy dealing with all at Cardinal. Never had a problem and Teller’s and staff are so pleasant and helpful. When no one else would give me a loan because income and out go was bad, they helped me and approved a loan with no problem. Staff …
Cardinal Community’s hidden gem is not only their community based business model, but the loan department and the management of their credit cards has such a personal approach. I have called and had credit limits increased while on the …
I wish I could give 10 stars. I can’t even begin to explain what Cardinal has done for me. Justas was very helpful from beginning to end with refinancing my truck. Cardinal Credit Union gave me a chance when no other credit union would. …
I have had Cardinal Credit Union for several years now. Zero issues. Any concerns were address with ease. Jennifer R. has guided me from the beginning and is a pleasure to deal with. I recommend Cardinal for your financial needs and services!
Cardinal did a great job helping me buyout my lease and set up my loan through them. On Presidents Day weekend, they got the job done. Three employees made sure this happened even with the time constraints put on by the bank I originally …
What a great Credit Union. Every person that I’ve interacted with has been very helpful, understanding and caring in the help they have provide me with. I use to belong to another Credit Union for almost 50 years but it changed to the point …
I have had nothing but positive interactions with the representatives of Cardinal Credit Union, especially Justas. He assisted my son with this first vehicle purchase back in October and went above and beyond his role to be available when …
Love this place, Jennifer Reshetar is awesome! She goes above and beyond to make sure you are a satisfied customer. Makes every process of applying for and receiving loans, credit cards etc. a breeze. This is the only place I do my banking.
I had the pleasure of working with Jennifer on getting a loan for a vehicle and it was an AMAZING experience. She was very accommodating throughout the whole process. I got approved and had my new vehicle all with 24 hours. I would highly recommend work with Jennifer and the team at Cardinal!
I think selling and buying a house was one of the worst things that can happen to me ! If it wasn’t for Robert I would have given up ! He was awesome ! He made every one come together! Just awesome! Thanks again
Jen R was amazing! Got me the loan I needed as quick as possible and couldn’t be more happy with the service! Highly recommend to anyone!
Jennifer Reshetar at the Mentor branch is great. Very quick response time and makes the process simple. Much appreciated
My name is Michele Woods and I would like to give kudos 👏🏼to Jennifer Reshetar!!
I have been with Cardinal for more than a decade, and started working with …
Unbelievable, I was with chase and the prior banks before their mergers. I financed a motorcycle thru cardinal upon the dealers recommendation. They greated me warmly. I bought a house and went to chase for a home equity line of credit for …
Jennifer Reshetar is AWESOME!!! She got us the re-finance that we needed, and she did it with LIGHTNING speed! Wow, thank you Cardinal Credit Union, AGAIN, for exceeding our expectations. This is why we always refer people to use Cardinal …
Jennifer Reshetar was amazing she assisted me through my whole car loan process. She replied to every question I had in a very timely fashion and was informative with every reply. I appreciate everything she did for me in a very stressful …
My experience from beginning to end with Jennifer Reshetar at Cardinal Credit Union was amazing!! Not only did Jennifer take so much patience & time (when preparing my loan) walking me through every process, but she was reliable, honest, …
I have had the beautiful pleasure of dealing with Jennifer R.She is a loan officer but I’d call her a specialist! Long story short , she was able to have my loan approved. Her diligence was excellent! THANKS AGAIN JENNIFER!
– L.JONES
Jennifer was so helpful and professional throughout our auto loan process. It was an amazing and easy experience!! I highly recommend Jennifer at Cardinal and will definitely finance my next car here!! Thanks!!
What a pleasure! I filled out an online form for an auto loan on the website and received a call from Jennifer just a few hours later. Jennifer R. walked me through the process, answered any questions I had and even more importantly …
I recently obtained a personal loan for an unexpected expenditure. The staff was very helpful and advised me that I could make my payment at the Mentor branch. That was very good news to me as I make a deposit weekly at the Mentor branch. …
I’ve been working with Jennifer R, for the past 8 to 10 years and she is ABSOLUTELY AMAZING. I have financed 3 vehicles with her and I will continue to do business with Cardinal Credit Union, because of her. I live on the opposite side of …
Cardinal Credit Union was great helping get my daughter into her first car! Jennifer Reshetar was fantastic to work with! Thank you!
As I am finally eligible, I have decided to apply for a visa card to begin building credit. Jennifer Reshetar aided me the entire process and helped me get approved in less than 24 hours. Her professional mannerism and speedy customer service are fine representations of Cardinal Credit Union’s ethics and business practices.
Jennifer Reshetar at Cardinal Credit helped me out tremendously getting my first car loan. Without her help I’d be clueless of how to properly build my credit and without her help I wouldn’t have a new car! If you choose Cardinal Credit Union ask for Jennifer!
I am a new member with Cardinal Credit union and I couldn’t be happier! Jennifer Reshetar is amazing to work with . She made everything quick and easy and answered all my questions. I look forward to doing business with her in the future!
Once again miss Jennifer from mentor took time out of her day to help me. She is the reason I belong to your credit union. She helped me without making me feel like a failure. She was. Passionate articulate and so very tender in dealing …
I’ve been a long time member of Cardinal Credit Union and their service has always been amazing. I recently had the pleasure of meeting Sally Sundman to set up some new accounts and Sally was the best! She was a light at the end of a very dark tunnel. Thank you Sally for all your help and guidance!
I had a great experience working with Jennifer Reshetar on a recent auto loan. The process was streamlined and Jennifer’s communication made the experience even better. I definitely recommend Cardinal Credit Union if you are working on an auto loan.
Cardinal Credit Union is fantastic! Shout out to Jennifer Reshetar, Senior Loan Officer, for guiding me on the process of building my credit and cheering me on as I set goals and crushed them! I now have a reliable car, a Visa credit card …
Have always had the most positive experience with Jennifer R. when needing to do any business here. She is knowledgeable, patient, kind and quickly gets your questions answered, and needs addressed. She is a pleasure to make something like banking, loans/ financing tolerable. She is truly fantastic.
Jennifer R is a true, solid professional that goes above and beyond to help her members. I needed a loan and she pulled through that same day, even staying past 5p to help me. A shout out for superior customer service and excellence. I recommend Cardinal for any loan or financial product. THANK YOU, Jennifer 🙂
I have done business with Cardinal Credit Union off and on over the past twenty years and words do not capture how truly satisfied I am with the ease and quickness it took to refinance my car through them today! Loan officer, Kennedy …
I’ve been with this credit union for over 10 years and I have never had a bad experience! They have been beyond helpful to me and helped me get a car loan refinanced for a much lower interest rate. I also consolidated my large credit card …