Award-Winning Product Line Care One Only utilizes the highest quality products that reflect the latest technology. All of our equipment has … See more
Read More| Friday | 9AM to 6PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 6PM |
| Tuesday | 9AM to 6PM |
| Wednesday | 9AM to 6PM |
| Thursday | 9AM to 6PM |
2230 1st Ave, New York, NY 10029
(Translated by Google) Excellent service
(Original)
Excelente servicio
Felix from Care One showed me the set up from start to finish with my new CPAP. He explained everything I needed to know and was very pleasant.
My representative, highly recommend
Tech was friendly, polite, informative, knowledgeable and didn’t rush. Wish all providers were like this.
The therapist was very helpful and excellent
Felix Borisovskiy delivered my equipment and was extremely knowledgeable and thorough with his presentation.
Love the customer service and the people in general there
Felix was awesome and very thorough!
Great person, very knowledgeable, great service. Thank you Felix!
Friendly staff. Edwin really took the time to explain and educate. Super helpful!
Very knowledgable staff; excellent customer experience. Works with you and insurance company.
Highly recommend.
Felix was awesome!
Set me up right! …
Felix was very helpful with me. Explain everything l needed to know.
Marcus is a very helpful and understanding representative. Thank You for all your help.
Felix explained and showed me all of the features in a very efficient manner. Thank you Felix
I have had a very good experience with Care One. They’re very responsive and the customer service is terrific.
He was a great serviceman
True professionals- Kathleen and Brian have gone above and beyond to provide first class customer service.
wish all reps were as nice as Brain.
Thank you Felix for your kindness and making my dad feel comfortable! Very knowledgeable and accommodating.
Great educational n 100% satisfied
Easy to use explain how to use friendly
Felix was very helpful and professional
The rep ( Felix), was very knowledgeable and took his time to explain everything relating to the machine.
Very pleased with efficient, knowlegeable, and caring level of service from Edwin. He always gets back to you on a timely basis and goes out of his way to find the answer to your problem.
RT,was very helpful in setting up and explaining the usage of the c pap unit ALL my questions and concerns were addressed fully.
Felix was very clear and patient in answering my questions and looking for adjustments that could improve my experience with the device. Great service!
Flex great job every professional
Please beware of this company. We had to pay more than a thousand dollar for a machine. They say everything you want to hear when renting the machine and then give you a defective machine. If your loved one need one of this machine to live, don’t rent it from this place.
I was sent to them for a CPAP. While there were some bumps in the road, as inevitably happens, these are very nice, caring people who provide good service. Highly recommend.
Felix was excellent He answered all of our questions. I would highly recommend him
And the company
Great customer service & expertise! Highly recommend these folks!
Felix was a perfect gentleman and explained everything in detail
Felix delivered my new CPAP machine today & thoroughly explained how to maximize its efficiency. Very informative & professional
I just received by sleep apnea equipment today August 24, 2021 and I was fully orientated from a gentleman name Felix He explained everything about the equipment had a lot of patience with me I Thank him so much !!!
I want to take a moment to compliment one of your employees. I recently was fitted for a CPAP mask by John Henighan. He was very professional and thorough with his introduction to my new mask. In addition, after using the mask for some time …
Service was exceptional, Felix was on time, courteous and professional. Highly recommend Care One and you’d be lucky to get Felix to visit you!
John Henighan is superb! Very knowledgeable, sensitive to the patient’s needs and feelings, incredibly patient in order to find the right mask for YOU, never became frustrated and HE followed up a week later since my CPAP was registering a …
RT Felix was excellent in his knowledge and expertise
John Henilghan was patient and consistent. After many tries he helped me find a mask that was comfortable for me and called for follow up. I appreciated his excellent service and availability.
Very professional and efficient service oriented business with great customer service. Well stocked with all sorts of medical supplies to cater to every need. Respiratory Therapist Edwin Davis was very caring and knowledgeable. He exhibited great patience and due diligence to ensure my comfort and medical needs.
Always a very fast response and courteous staff on the phone. Highly recommend
John Henigan found out what was needed to obtain a new CPAP machine and have it covered by my insurance. Over the years, he’s been the one with whom I’ve worked the most. His thoroughness, expertise, patience and kindness are without peer. …
John Henighan is that super rare find in today’s world of true customer service! superb! He is not only knowledgeable and up to date on his industry’s information but able to communicate that information in a compassionate, easily …
I just called to secure a CPAP. They flat out acknowledged thst due to the nationwide shortage they are raising their prices on CPAP machines by 50%. Price gouging a vulnerable population. I suggest people take their business elsewhere.
Felix was very courteous and knowledgeable about my new cpap machine
He was prompt for our appointment and clearly demonstrated how to use,fit and clean equipment properly.
John at Care One is fantastic at sharing knowledge about Portable Oxygen Concentrators and will ensure you get the device that is best for your needs. I Highly Recommend seeking John out for purchasing assistance.
I was scheduled to have a medical device delivered to my home. Care One Home medical Equipment called before they arrived. The respiratory technician Aryeh Pekker introduced himself and was friendly, polite, professional, and knowledgeable. …
My recent experience was outstanding. Care One’s consultant John was exceptional. He provide me with extremely clear, easy to follow and comprehensive guidance – and made sure I was comfortable and had all my questions answered 100% of the …
Félix the Respiratory therapist is professional and extremely knowledgeable with the products supplied. He is courteous and considerate and definitely an asset to Care One. Thank you Felix for explaining and answering all my questions and concerns.
The best CARE ever! As a physician and a patient, I feel I am especially qualified to evaluate the quality of care provided by Care One—in particular, John Henighan. Just diagnosed with severe sleep apnea and about to leave for an …
Felix has a great personality, very professional , knows his stuff and made me understand how the cpap unit works. I am a slow learner with the gadgets and He had the patience staying with me till I learned it.
They are okay for the most part. My biggest issue is with the tech who disregards the written instructions given to him. Shows up with one mask one size attempts to force fit it and leaves. Only to have to return and though instructed …
Felix came to my home and set me up with my equipment. On time, efficient and on the money. Got right to the point and was very helpful with any concerns I had. He’s a valuable asset to Care One.
Filipe explained the machine to my husband in a clear and concise manner. He was friendly and pleasant to work with.
Felix was very thorough in presenting my new machine
Felix was great. He came to my home in the time suggested with appropriate PPE. Felix took the time to explain all aspects of the cpap machine including cleaning all parts. Thank you Felix!
Felix just left my apartment and he was amazing, kind, and very attentive. I am actually looking forward to trying this tonight because of the way he prepared me and presented this service of the CPAP machine. Highly highly highly recommended! Thank you Felix Borisovskiy!
Marcus has been exceptionally helpful in identifying the equipment that I need and following up to determine its effectiveness. Thank you, Marcus!
Felix was absolutely terrific in explaining the process of my sleep machine. He is very knowledgeable , kind, patient and explained everything thoroughly. Thank you!!
I am turning my previous review into a positive one for “Care One”. I received a call from Edwin who was kind and courteous. Edwin sent Jay to bring my CPAP machine to my residence for set up. Jay was also friendly, courteous and explained …
I had a wonderful experience with John Henighan Customer Service.
He is knowledgeable professional and thorough
He has such patience and explained everything to me regarding the CPAP machine He is an asset to your company and I would highly recommend him for any position.
My mother was visiting and thought she had lost a piece to her CPAP machine. I spent an hour frantically calling all over the city for a simple replacement piece, to not avail. I finally landed on Care One’s page on google maps, called up, …
As a physician who recently required the services of Care One for a family member, I must say that the customer service is exemplary. Through emails and phone calls, Edwin worked with us to find the exact equipment we needed and delivered …
Amazing service! Dustin saved me I was driving down to Florida and left power supply to my CPAP in a hotel room in Georgia, when I arrived at my location Marathon Florida to my surprise I had noticed no power supply! I can’t live without my …
Marcus , was very helpful and was able to answer questions that I had in reference to my Air Mini
Felix, the rep from Care One drove out from the city to my home-delivered my device—and made 100% certain I knew how to care and operate the device. He is a total professional. I highly recommend him, and his team for any of your medical device needs.
Felix from Care One is a class act. He explained how to use the CPAP machine in a clear and convincing way. I thought he was very knowledgeable in what he was saying and he was also very understanding in the apprehension of using something …
Great Customer Service! I recently spoke with Brian from Care One who personally insured me that he would take care of each and every one of my concerns. Amazingly, Brian delivered on that promise. Not only did I receive my orders earlier …
Excellent equipment with helpful instructions. Very personable. Recommend highly!
Felix delivered my husbands new cpap machine, he was very professional and explained how everything worked. He answered all of our questions and made the transaction a pleasure.
Always great service, however, Marcus went above and beyond to resolve a small issue that I had! (First issue since I’ve been using them). Thank you Marcus for taking the time to help me!! Great company and excellent service! Thank you again Marcus!
Thank you Marcus for your quick response replacing the
Column Assembly for my portable oxygen unit.
Very happy with Care One Home Medical Equipment.
Felix was on time and explained everything I needed to know, he showed me how to set up machine and took the time to show me how to clean it as well , Very polite and courteous ! It was a pleasure to deal with him!
Excellent service. Felix was very knowledgeable and professional.
He went out of his way to explain all aspects of using the cpap machine, and in addition, he provided very practical use tips. …
Felix delivered my new CPAP machine. I can’t enough great things about Felix. He demonstrated how to use machine. He helped with adjustments to make sure mask was a perfect fit. He answered all my questions and was very professional.
Best service ever. As a WTC 1st responder within one day Felix of Care One fixed my Cpap machine!
Highly recommend this Company!
I am a healthcare professional with years of respiratory medical experience. I have sleep apnea and needed the appropriate equipment. I compelled to write this review as I am so impressed by my experience with this company. The entire …
I had a wonderful experience at this facility yesterday. I was in urgent need of a new CPAP machine and was running into roadblocks wherever I went. …
A big thank you to Felix with Care One! I really appreciate all of your help! Thanks for teaching me all about my new CPAP and to use it (and how to take care of it!) I am looking forward to great sleep!
I had the most wonderful person by the name of Felix come and help me with my new machine. Clear communication, went through every step. I highly recommend Care One. Once again thank you Felix!
The service I received was excellent. I needed my equipment for an extended trip and I got my shipment overnight at no extra cost.
Thank you care one
Felix was very knowledgeable , thorough and informative in regard to the equipment that he delivered.
I was eligible to receive a new Bi-pap after my last sleep study and was having it delivered on February 10th sometime between 2-4pm and while waiting I received a call from Care One that the technician was stuck in traffic in Andover,NJ …
I’m a new CPAP patient. I’ve had some issues with beginning to use the device. Care One personnel have been very responsive. Today Felix came to my home and he was very helpful in fitting me with a new nasal pillow mask. He was through and …
I had the pleasure of having Felix assisting me and educating me on how to utilize my new CPAP machine. He did an excellent job on providing me the instructions on how to use the machine and answered any questions that I had. Would definitely recommend this service.
Felix from Care One is a great employee. He looks and presents himself as a true professional should. He takes the time to explain everything the customer needs to know about the equipment and services offered. A great asset to the company.
Care One came to my home as I was newly-diagnosed with sleep apnea. The representative, Felix, was outstanding. I was overwhelmed with the machine and all the parts. In 30 minutes, Felix explained everything and I fully understood how to …
Felix came to my home to show me how to use and operate the medical equipment that was issued to me. He took his time and clearly explained the operation and how to use the device. He explained how to use the app. A
Ned gave me a follow up number if I have any questions.
I have been using a CPAP machine for the last six weeks for the first time. Since this is new to me, I’ve had several questions about getting the best seal with respect to the headpiece, maintenance, etc. I called on Monday with some …
I have been with these guys for years. The other day I spoke with Marcus to set up equipment that just arrived from Overnight delivery. He was very helpful & courteous, They always put the customer first. I highly recommend them.
What a pleasure it was speaking to and dealing with Marcus. My husband needed some information about his sleep apnea machine and Marcus was so very helpful and sent us what we needed right away. He is a true professional. Thank you, Marcus!
As a senior it is scary when trying to get the service you need. With care one they have always been on time, courteous and answer your questions. If theirs a delay they always make sure to notify you and the reason why. I wish more …
My RT who set me up, Felix, was a real pro!! And nice!!! I felt competent to use my CPAP in just a few minutes of his training! Thanks Felix!
One of the most help representative I’ve had the pleasure of speaking with. He was very Knowledgeable and very helpful.
He also returned my call to update me !! I hope I get Marcus A. every time I call for assistance. Thank You Marcus A for all your help, very much appreciated.
The staff at care one take on the extra effort to get you the important supplies you need promptly. I had a mechanical issue with a device and an Employee named Marcus stepped me through what needed to be done after trouble shooting. We were able to get device running again; over a phone conversation, thank you.
Felix did a great job of delivering my new resmed machine and answering all my questions. Excellent!
The rep was very helpful, courteous and did his best to help choose the correct device and process my order. There was timely follow up, and it was just a great experience all around. It was entirely different experience from dealing with a …
They have been very helpful both in phone support and in delivering equipment to me and showing me how to use it. Highly recommended.
Felix did a great job explaining every aspect of the Cpap unit and corrected the problem with my previous mask! Thank you
Just received my Care one sleep machine. The Rep totally professional explained everything as needed.. Took his time with fit test, set up and break down of machine.
Felix helped me set up everything including my app. He was extremely helpful and knowledgeable
Felix did a fantastic job teaching me how to use the CPAP. As a first time user, it was very comforting to learn how easy it is.
Felix was great. He explained everything thorough I highly recommend him
Felix was very helpful when Care One Med Equipment send him
to my home and set up new Air sende11 apap unit for my sleep apnea. Felix carefully explain step by step to make sure every things works before he signoff
Yesterday, we went to Care One to pick up a CPAP machine–a medical device in relatively short supply at this time. John, an excellent teacher, took the time to show us how the machine operated. He even fitted the face mask to the patient’s …
Have been using Care One services for 2 years since moving to the area, and recently urgently needed a power cord. They had it ready for pickup within the hour! They are very professional, have taken care of all the paperwork (great because I don’t know where to start!), never missed a delivery and are very pleasant to interact with.
I Have Been Dealing with Care one for a few Years Now for My 9/11 related Medical needs through the WTC Medical monitoring Program. I have to Give ***Marcus***, who is one of the Customer Service Reps when i call with any issues a big Thank …
I needed to get a copy of my compliance report and Marcus was great. He took care of it quickly and easily.
Felix was amazing. Explained everything, so patient, thorough, well mannered, and kind. I highly recommend.
The person that set up my Machine was very courteous. Show me how to use the machine. He is a good representative for careone med. Has good leadership.
The representative Mr Felix was a Gentleman Courteous and very knowledgeable he understood my issues with the previous equipment and he made sure I was comfortable with this equipment …
I had questions regarding the tubing sent in my most recent order. I spoke with Marcus who provided excellent customer service and resolved my issue in a matter of minutes. Marcus was a pleasure to deal with. Thanks!
The delivery of the equipment was great. The technician ( Felix ), was right on time and his explanation of the CPAP machines features and usage made transitioning to a new machine seamless. Thank you Felix.
Representative Felix was awesome! Very patient professional and thorough. Made the entire process simple even though I was resistant to the process. Great job.
UPDATE: Sorry to say that I have to roll back on my previous review. While very nice and professional, there seems to be a lot of confusion at this facility. It turns out that after speaking to three other people while following up on why I …
Received CPAP device from Care One. The technician, Felix, explained how to setup and maintain the device and related equipment. He answered all my questions thoroughly. Felix also offered some useful suggestions I hadn’t thought about. I’m confident that this should help me. Thanks you
I got my APAP machine today. Felix the technician was on time to the minute, which is rare and really appreciated. He took plenty of time to make sure I understood the machine and walked me through every detail. I felt very confident that I would be able to use the device successfully. 5 stars.
I had to switch to Care One for my C-Pap Supplies due to change of Payer and what a great change it was. Though my other supplier were polite and tried, I did not know what Good Customer Service was like until I started dealing with Care …