CareLinc has a medical equipment store near you with 20 locations around Michigan. You can also order from our online medical supply store. See more
Read More| Friday | 8AM to 5PM |
| Saturday | 8AM to 12PM |
| Sunday | Closed |
| Monday | 8AM to 6PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 6PM |
| Thursday | 8AM to 6PM |
89 54th St SW, Grand Rapids, MI 49548
Excellent customer relations. Very knowledgeable of products and there applications. Answered all of my questions
CareLinc has been an incredible partner for our organization. Their commitment to supporting our residents goes above and beyond. Thank you for all that you do!
Kim was terrific…answered all my questions… plus she is an experienced CPAP user!
J. T. was terrific. He was so helpful recommending items that we needed to modify my mother’s home so that she could return home after recovering from a broken hip. I highly recommend CareLinc and JT.
Tim was very helpful. He explained how to use our equipment in detail and answered any questions we had. I would totally recommend carelinc to family and friends.
I had terrific help from Samatha I and Jay T today. I was a walk-in and they spent time helping me choose the appropriate medical equipment I needed and checked out my current equipment to ensure it was working correctly! Thank you!
Ryan was great providing us with good details about how machine works. Thanks 😊 …
I really appreciate Tim for the way he explained everything about my new device. He patiently went over everything – most of it twice 🤔 -. And made me feel at ease. Thanks, Tim! …
Alex was remarkably efficient, well informed, and knowledgeable in answering all of my questions. An excellent experience
Ryan was very nice. And gave me good information about my new CPAP. Thanks !
Kim did an excellent job. My first night on my CPAP went great!
Thanks Kim👍 …
Alex did a great job getting me up to speed with my new equipment and answered all my questions. Thanks!
She was very knowledgeable & thorough. My only constructive criticism is to slow down a bit: I know it’s old hat to you but some of us are new to this whole CPAP world.
Frustrating first experience. First my Dr. Office said they faxed a request at 4:30 pm on Thursday. I called Carelinc at 10:30 Friday morning to be sure they received it, they said they did not. I called my Dr. Office again, they said they …
Never delivered when promised, did not even put the order together. Said they did not have the order, two days later we get it delivered after 5 phone calls, and the next day we get it delivered by ups also.
Alice was outstanding. She was prepared with everything in place when the class started. Having such an in depth class on my new CPAP machine really helps!
I went in to get a cpap mask replaced. I had to wait 15 mins to get waited on and then the clerk took 15 mins in the back to look for my product but came out with something else that might or might not work. Then she said that she …
CareLinc has an online link to register for a breast pump free with a prescription from your physician. I filled out the online form, was contacted by a representative within the hour and picked up the supplies near my home the same day with such ease. They could not make this process any more seamless! Thanks!!
I didn’t have to wait in line. I had an appointment with Tim. He was great. He made me feel better about the CPAP machine. I’ll come back.
6/13/19 Update: The General Manager – Derrick was phenomenal at resolving my sons problem. Once I reached out to him he quickly took care of the situation. He was of great help.
Wife got home from the hospital yesterday afternoon. Called care link for oxygen at 4:30 they said they’d be right out. They never showed. Called there emergency number at 4:58 this morning wife’s O2 level down to 84. It’s now 6:38 still nothing. This place is a joke! Should be no stars!
CareLinc is the company I highly recommend when it comes to your DME. We use them at our community and they are quick and efficient. The team from the outside and the inside make things happen when you need them. The customer service is excellent. Thank you for taking care of our community for 20 years!
Thank you Jan for being so helpful in getting me setup with a refurbished Cpap machine!!! I very much appreciate it!!!
Ryan was great at explaining and guiding me through the new equipment. He answered all my questions and was very friendly and patient.
Alex is great! Made learning to use my CPAP easy to understand.
Very helpful in figuring out what we needed in a lift chair for my grandmother. J.T. was very polite and knowledgeable and walked us through the different options and sizes. Next day delivery for items the have in stock is great.
What a great experience. Tim Morrison is very knowledgeable and walk us through the use of my new cpap unit . Now a days it hard to find excellent customer service that Tim gave us . You rock Tim 😀 …
Today, 12-24-19 we saw Chrysalis Ashton. She was very helpful and answered a lot of questions. She also noted that the machine Marvin is using works for Obstructive Sleep Apnea. She showed us that his Central Sleep Apnea Index was high and …
I worked for Carelinc for almost nine years. Like any business they have faults, however the positives completely out weigh the negative. I had the pleasure of working with a fantastic group of people in the Kalamazoo/Portage branch for the …
I will never use this place again. Hopefully, I’ll never need durable medical equipment again, but if I do, I’ll find another company. First of all, they assumed my husband’s UnitedHealthcare was a Medicare plan, which it wasn’t, so he had …
I have used CareLinc countless times over the years, and they have never failed me. The speed of delivery to my facility and the customer service received has always been excellent. Keep up the great work.
Kristin was very helpful! She is knowledgeable and amiable. Thank you Kristin for supporting me with my new equipment!
Easy setup and friendly staff.
Ryan was very helpful. I was apprehensive about using a CPAP machine, but he went over everything very thoroughly and helped me not feel so overwhelmed. Thanks!
Had a great experience with the Chrysalis trying on new masks and getting me a new cpap machine. She was very kind, helpful and friendly. Thank you Chrysalis!!
Very professional and were ready to see me at my appointment time. Did a great job of explaining how to use the equipment I was getting. Staff there seems polished and well educated.
I had to get a CPAP machine through Carelinc about 10
Months ago. For the first several months I received good service from pleasant s d reasonably knowledgeable personnel. Recently , all that has changed. I am …
Tim was awesome! He explained everything very thoroughly and made sure I understood exactly how my CPAP
works. Was extremely pleased with the service I received
I originally thought to would purchase a lift chair for my husband from a locally well know furniture store. However I had recently had to pick up supplies at CareLink and remembered they had chairs so I went to check them out first. I was …
My cpap failed, and I was in need of a new one asap. CareLinc personnel were kind and helpful… although I don’t know if I’m eligible yet for a new machine, I left the store with a loaner, which I am able to use until I am eligible for a new one.
Three years ago, My husband had a stroke and has paralysis on his left side. Two weeks ago, the adult foster care facility where he was a resident was abruptly closed and we had five hours to relocate him. In the process we had to leave …
Jan did an awesome job, she was obviously very well trained. Jan was pleasant and has a great personality, she took her time to explain everything thoroughly.
Ryan was fantastic! He was very through with answering my questions. He made sure my masks fit and I got exactly what I was there to get.
I was so impressed with the level of service I received I wanted to leave a quick note of appreciation. The hospital I was in placed an order for me and within a few hours Hunter showed up with my order and was so helpful. It was late in …
Ryan did a great job getting me the product I needed and showing me how to use it. He was friendly, professional and efficient. A great experience.
Aliice was very efficient at explaining everything. I had a couple of questions about the sleep study I had and she had the answers and a couple of suggestions for a problem I noticed after my sleep study. I would not hesitate to contact her with any questions or concerns.
The Technician that came out to help me with my CPAP issues was excellent. As far as the company itself, the customer service representatives need work. I have not received good help from them.
Cierra did a fantastic job of explaining everything!
My daughter broke her hand about a month ago. We went to the doctors office where they provided us with a brand new in the box hand splint from Carelinc. The work order was already completed, I just filled in the patient information …
Very nice cane, Austin chose the design.. I was impressed with one day wait service. Also I personally wasn’t able to pick my cane up. My aunt said they were very understanding and allowed here to sign in place of me. 5stars
Excellent customer service. Kelli was kind enough to run through the warehouse (twice!) to look for my mom’s supplies. Then she reached out to other Carelinc stores until she found what we needed.
All my questions were answered. I got the supplies I needed. Kristin was very helpful , and pleasant to talk to.
Kristin was great, pleasant, informative, and laughed at all my dumb jokes! Wonderful! Her lecture on how to use the sleep apnea did not at all put me to sleep.
CanDee was very knowledgeable about CPAP devices. I have used one for five years. Got a new one and learned so much from her. THANK YOU!
Service was great. Staff was knowledgeable and pleasant to talk with. The only reason I give 4 stars instead of 5 was that the guy helping me sometimes spoke a little too fast which that made understanding what he meant a little difficult. I appreciated the insight about which product was the best option and why.
Bought an excellent lift chair for my dad! Jay is super knowledgeable about them and I was very impressed with all this chair has to offer. Also rented some other medical equipment for my dad’s stay in assisted living.
Alice was very knowledgeable and informative. She spoke well, and was easy to speak to. She was friendly, and spoke in layman’s terms on how to use my new BiPAP machine!
Kristin was awesome to work with! She was very knowledgeable and explained how to work my CPAP very thoroughly.
Ryan was very personable. He didn’t make me feel uncomfortable or awkward! He was funny and paid attention to my needs and wants!
This 5 star goes out to Tyler who answered my call to Customer Service back on 2/25/2021.
I had been having a great deal of difficulty with the hospice group not doing …
I have used Care Linc exclusively for my medical supply needs since I became a quadriplegic in 2007. From beds to $20,000 wheelchairs (three times)… From catheters to casters… From thousands of feet of medical tape to a $16,000 shower …
Jay helped us immensely with his knowledge of lift chairs. Because of this, we had one picked out and delivered to the house the same day. They set it up and we felt secure that CareLinc would be there for us if needed.
Kim did an awesome job. She was very friendly and did a thorough job of explaining everything.
Very satisfied with Tim’s help, very nice person, showed me programs I did not know about, got me fitted with the right size mask, the ones I had were to large. Makes the machine more enjoyable. Thank you Tim.
Jay was courteous, helpful and thorough in assisting my wife and I with our recent purchase of medically recommended compression socks. This was much appreciated as it far exceeded the level of customer service we had experienced at other local vendors. Recommended.
I’m a retired Inpatient Rehabilitation Nurse and I found all my needs at CareLinc Medical Equipment
89 54th St SW …
This CareLinc on 54th St is excellent! The staff is always friendly and caring. My husband needed help with a wheelchair — selecting one that works for his needs. We were given individual attention and came away very satisfied. The store has such a wonderful variety of supplies. Fantastic service with a smile! 🙂
Called on Tuesday left message called again Wednesday left message it’s Friday and still no return calls. All I get is the answering machine. Certain facilities warned me and they were right.
I cannot believe how incredible the service was here. I’m a first time medical equipment buyer, my pain specialist recommended a TENS Unit for my chronic back pain. …
Staff, very friendly, even though they are always busy. In addition to being friendly, they are extremely informative with a professional comfort. Trust me, if they can bring comfort to me, they can also to you.
The service that my wife and I received from JT at this location was outstanding. I had to return a wheelchair and I was immediately fitted for another one within the hour. Not only did JT do a great job in setting up the chair but Teresa …
I need to rent a Walker for an upcoming surgery and I just called Carelink and had the pleasure of talking to CanDee in customer service. CanDee was so kind and knowledgeable. She even gave me a helpful suggestion for after my partial knee …
Very polite and knowledgeable! Made sure I understood everything, and liked that the person showing me the equipment shared her own personal tips and tricks with my cpap machine.
Tim has helped me a couple times now. He is knowledgeable and seems to genuinely care. He has made me feel at ease even when I’m frustrated. I hope he is the one I get to deal with whenever I need assistance. I must also add that everyone I talk to at the 54th St. location is always courteous
Yesterday, I visited CareLinc in Greenville, MI to pick up a new mask and filters for my bi-pap machine. I had the privilege of working with Alice. She was very kind, patient, and efficient. She introduced me to a new pillowed mask that …
They gave a lot of good information. Alice did spend a good amount of time explaining the c-pap machine to me. The only thing i can suggest is for to slow down explaining how to work machine to people that have no experience with it.
Kelly was very in formative and professional when giving me instructions on using my C Pap machine. She was extremely patient and thorough. Hi would highly recommend CareLinc Medical Supplies.
I have never had a bad experience at CareLinc in the 15 years that I have been using their services. Theresa helped me on my last visit. There were many obstacles to getting my order completed. Theresa was calm, pleasant, and went above …
The tanks and concentrator were picked up on May10, 2021. I have since been billed for 4/28 and 5/28, so I have been over billed for 5/28. I just received my EOB last week from my insurance, I told them that Carelinc has overbilled for …
Very clear & easy to understand the function of my CPAP machine.
Kim was very knowledgeable, understanding and witty.
This CareLinc location by is helpful and friendly! This was my second visit and Kristen did an incredible job explaining how to use my cpap as well as how to clean it and what to do it something is wrong. 20/10 could recommend.
Very kind and explained things very well. Thank you
Hey CanDee, I just can’t thank you enough for your assistance yesterday!
When I brought my mother in-law in to take a look a your lift chairs, she was not convinced she would like all the “gadgets”. When you showed a calm and relaxed …
My appointment with Kim was great. She was knowledgeable about the products and really helped me choose the right mask for my c-pap.
Kristin was prompt for the appt. and personable. She explained what was needed for my CPAP unit, the warranty terms without me having to ask.. I appreciate her service!
Care dee did an excellent job at Carelink
Kristin was Great !!!! She had more patients with me than most people. Explained in layman’s terms that I could understand. ( Not easy to do. ) I understand the machine now.l I’ve had some problems at home, gonna shoot to use machine …
I do not even know where to start on this. Jan came over in the middle of the night to take care of the issues I was experiencing with my son’s feeding equipment. She heard the frustration and stress in our conversation and reacted …
Staff was very nice and friendly. I had an appointment with Jan and she was great! Went through the equipment and made sure I understood it when I left.
Enlightened me on many things I had never known about using my CPAP
Candee was very thorough! Very pleasant and professional!
The service provided the staff was kind and quick and all my questions were answered.
My doctor perscribed a CPAP over 3 weeks ago through CareLinc. I am new to this so I called to ask how the process works after the first week. I knew it would take time for all of the insurance information to go through but wondered what to …
I was given thorough instructions on the proper use and maintenance of my new machine, a breakdown of personal versus insurance costs, and a friendly attitude. Very happy with my experience.
She did a great job. Thanks She answered my questions.
My experience with CARELINC has been excellent every time I have needed services from them. Today’s appointment exceeded my expectations. Prior to my appointment I was text information an a picture of the tech (Tim B.) I was meeting with …
Michelle provided great service. She kept working with me until we found the correct supplies I needed. She answered all my questions and explained when I didn’t understand. Thank you for your excellent customer service!
Ryan is knowledgeable, easy to understand and kind. He answered all my questions completely and with patience. I would definitely recommend working with Ryan to begin using a CPAP.
Alex was friendly and helpful. She made me feel at ease with the equipment.
No real complaints, the woman who helped me kept things simple and to the point, she was knowledgeable and was able to answer any question i had. The place is easy to find and looks nice on the inside. …
Kristin did an amazing job walking me through the process. She was thorough and knowledgeable.
Tim walked me through my equipment, showing me how to use the device along with attachments. He truly has a wealth of knowledge when it comes to anything CareLinc, along with answering any question I had. Great customer support. Wouldn’t recommend anyone else, you’re getting outstanding assistance when it comes to Tim.
Tim, was very friendly and welcoming! He did a fantastic job of explaining the details of my brand BiPap machine and equipment! He allowed me to test out different headgear and how to actually operate the equipment. He left no stone unturned and I left with a confidence that setting up and using the device will be with ease!
This is the first one star review I have ever given. Last year, I took my daughter to CareLinc for crutches. After providing all of our information, the crutches we received were too big. We did not take them with us and were assured the …
What started as an unhappy customer experience, ended up being good. I did not know that I couldn’t return unopened merchandise after 30 days. Also I could not find this printed on my packing slip. Cheryl L. in Billing came through and made everything right. I am happy.
I went today and have a very good experience. Alex was very nice and professional. She was great. There was also a guy name Luis who was very helpful.
Great job getting me set up with a new cpap
I was very impressed with the job Jan did explaining and showing me how to use my new BiPAP machine. She answered all my questions and a few I didn’t even think to ask. She did a wonderful job. I think she is very experienced at what she does and she Should be recognized for it.
She did a great job for me: she updated my account, addressed the subject of why I was there, helped me purchase a new product, and gave me information on how to contact another office in the CareLinc company. She carried herself as a professional, too. So glad she helped me!
Very good experience on getting set up with a CPAP machine. Alex was very professional, knowledgeable, and friendly. Very through and really cared
My wife had a wonderful experience during multiple interactions with this facility. They were able to answer her questions, make her feel at ease about what she was doing, and overall made her comfortable. …
My experience with Carelink has been very good from start to finish!
Such a positive phone experience with Tyler B. in Customer Service. He did a great job of explaining how to receive my CPAP supplies in a patient and easy-to-understand way. His service went over and above what I expected and have …
First time working with them as well as first time having to use a CPAP. They have been great to work with and Kim was top notch in making me feel comfortable with the experience and very thorough. Glad I chose to go with them.
Kim is awesome direct she was able to explain everything about the new machine simply I got home I was able to pop it all together and I had no issues she’s awesome I give her six stars
I was very hesitant about trying C-Pap, and Kim took plenty of time to explain how everything worked, including the science of it. Left feeling comfortable with trying it out after years of putting this off.
I was in and out in 10 minutes and had everything explained to me and ready to go
Kim was very thorough, patient, allowed me to interrupt at times to ask questions (before I forgot). I appreciated her wisdom and kindness. Nice combo!! Thank you Kim! 😊 …
She explained everything and was easy to talk too. She was funny and made me comfortable with using my machine.
I’m delivering in 2 days and I get told I can pick up a breast pump ???!!!! Seriously 😳 …… apparently my insurance doesn’t allow it … that seems like a huge inconvenience and very very very complicated process . And with me haven a …
Kristin was an absolute delight. She made the cpap process smooth and enjoyable. She was very helpful and knowledgeable with the few questions i had. 10/10 would work with her again
My son Derrick received his very 1st Cpap machine and mask today The gentleman that helped him mentioned he was new so apologies for not remembering his name. He was able to put Derrick more at ease. I asked them to send his scrip to …
I came in today needing oxygen for my cluster headaches. They set up my account and gave me exactly what I needed in less than 30 minutes. Their sales associate, Chad Scott, was very enthusiastic about helping me and friendly. …
Great service. Staff answered all my questions & concerns!
It was a good experience all around. The front desk workers were very kind and has a awesome sense of humor.
My technician (if that’s what you call it) was very good at explaining the cpap machine and made me feel confident I can do it no problem on my own.
On-time appointment and very knowledgeable about all aspects of the product . Appointment took about 30 minutes and I was on my way.
I left with all my questions answered equipment in hand. I like fast and efficient.
Carelinc 54th street was a great experience. They were ready with equipment and billing. I was there 15 minutes. They took me step by step showing me how to use the product and take care of it. We discussed replacements and pricing. …
Great representative very happy explained everything real well had a great visit
They were very helpful broke it down and very good detail on how to use my c pack .
Tim was friendly, thorough, and very skilled at explaining everything to me. I feel super confident in using my CPAP and even had a great first night with it. Thanks for your expertise, Tim!
UPDATE: The person who assessed the chair reported back that it had some ‘spots’ on it that meant it was in less than resalable condition. They will again fix the chair but will not take it back. I have ordered my husband another lift chair …
I saw Kim to get set up with my Cpap machine. She was very pleasant and knowledgeable. She helped me get over my anxiety about having to get a Cpap.
A big shout out to Terry and Margo for helping me out with an error on my part. They were so kind and considerate. They really take care of their customers.
Knowledgeable, very friendly. Did not “rush” through materials. Answered all questions regarding my new CPAP machine. Even though she wore a face mask, her smiles reached her eyes.😊 …
She is very helpful and she explained everything very well. Very satisfied 👌 …
I needed to get a cpap and Alyssa was so helpful on getting the correct mask i was most comfortable with and explaining everything and showing how it works. Everyone was so friendly and very helpful.
Carelink was notified in the morning of March 23rd by hospice that my wife had passed. They were told that the hospital bed would be picked up that day. I called at about 1:00 pm to see if I could get an approximate time for pickup. I …
Kristin did great at explaining how to use the C-Pap and we left with the confidence that we could operate the machine. She did a great job!!!
Wonderfully caring, professional, and thorough staff. Helped me understand my equipment and it’s proper use. I have much more confidence in using this equipment to improve my health. I am very grateful.
Was attended shortly after arriving for appointment. Technician was courteous and helpful. Very pleased with the service.
Kristin introduced me to my CPAP equipment thoroughly and in a friendly and insightful manner. She gave plenty of necessary information without dwelling on unessential …
Ryan at the 52nd/Division Ave. location in Grand Rapids, Michigan is the best. Everybody sells similar products (CPAP machines) but it’s the people working for a company that make the experience great or bad or somewhere in between. Ryan is awesome!
She was awesome, knowledgeable and professional.Thank you
Ryan was very professional and knowledgeable about the equipment and what would suit my needs the best. He was very patient, explaining everything thoroughly. Most helpful and kind young man.
Alicia Shipaila has been super kind and helpful, her support & care have been phenomenal, she is one of the greatest staff I’ve met. …
I got in right at my appointment time. Kim was very pleasant and knowledgeable on the CPAP unit. Very thorough. Great smile and personality. She answered all my questions so I give her 100%…
Thank you Kim and carelinc.
Ciera was very knowledgeable, professional, and helpful!! Great experience. 😊 …
Ryan was IMMENSELY helpful and accommodating. He was incredibly kind and understanding and genuinely interested in my well being. Was clear and concise in helping me understand my CPAP machine and made him self very available if I needed any help.
I was a little fearful at first but Kristin was very pleasant and thoughtful. She explained everything where I could understand her, answered all my questions I had. Also overall …
My Carelinc respiratory therapist, Alex, was helpful, professional, easy to understand and open to questions. I left my CPAP session feeling confident and assured that help was available, if needed.
Kim was very thoughtful and friendly. She made sure I understood how my equipment operated and how to maintain my CPAP. Kim made the whole experience pleasant and thorough. I would recommend both Carelinc and Kim for any healthcare supply needs.
I am so glad I chose CareLinc! Ryan did a wonderful job during our appointment. It’s my first CPAP and he eased my worries, made me feel so comfortable while explaining how to use and operate the machine. Entire staff was great and very friendly!
My blind sister and I had to take her Cpap Machine in because it was having problems and she didn’t know what to do with it. We met a gentleman, JT, who Helped us and guided us throughout the processes of keeping the machine clean and …
Kim was well prepared and had all paperwork ready and in order. A few questions and she helped narrow down my choice of masks. Thoroughly covered all my questions and much more. I feel confident to use the machine. And if I have questions I can reach out to Kim for snswers.
I’ve had to use care linc medical equipment many times for my mom and they were so patient with her and caring. Thank you for always being there when we need you ❤
She was able to help us through the process! Thanks so much Alex for the help!
Can De was most helpful, answered all my questions, explained my report etc.
Kim was very nice and helpful. She was on time for my appointment and knew what masks were in CareLinc inventory. Kim understood my frustration with CPAP therapy and the equipment needed. If another appointment is needed I would ask for Kim.
Very unsatisfactory experience with customer service. Over the course of a couple days and phone calls (once they put me on hold 4 different times and the phone call was over one hour in length!) I found them to be very unorganized, poor …
We had a great experience. Kristin was fantastic. Explained things fully with some humor. Left knowing what to do!
Alex was very informative and helpful. Very knowledgeable of the equipment and explained the operation very well. Very friendly and pleasant.
Friendly service. Took the time to answer all my questions. Very helpful.
Cierra did a very good job explaining and demonstrating how to use the equipment.
I had a pleasant experience at Care Linc. Ryan was helpful explaining everything and setting me up with the bi-pap machine I needed. I felt comfortable talking and able to ask questions that I had. I would recommend this place to anyone.
Tabitha Gunnison is an exceptional face to your Customers, has a wonderful style, and from my vantage point, an exceptional advocate for her patients !
I would also suggest that she has the attitudes and traits which would make her …
Ryan was very friendly, professional, and patient. He didn’t mind our various questions and explained the equipment in depth until we understood correctly how to use it as well as how to change it if we didn’t like it. He went above and beyond as far as being helpful, personable, and kind.
I had to purchase my first rollator (roller walker) and was kind of upset about it. (I have MS). The lady at CareLinc, Alisha, helped me so much! She made me feel so much better about getting one and was both professional and friendly! She was so kind and helped me find the perfect one for me! Thank you so much, Alisha and CareLinc!!!
She was very patient and kind and showed me different masks and fitted me perfectly! Carelink is the cream of the crop when it comes to customer service! Thank you so very much!
She was pleasant, informative, and very clear in her explanations. When i left, i had clear idea of what to expect, when i needed to speak up by, if wanted to change things out, and how to take care of my equipment.
Re: Dennis Henley Review from today
I’m am the daughter of Dennis. I was able to reach a Carelinc Supervisor …
Candy you are the best costumer service. Thank you so much for everything you do!
I am happy with the prompt care I received. I am happy that I chose CareLinc for my sleep machine.
Wonderful experience at Care Link on 54th and Division. My session was taught by Tim M. He was efficient, informative, friendly, and even threw in a few jokes! Highly recommend!
They were thorough and prepared with my cpap and great with education on setup. The worker however wore her mask on her chin the whole time. During this time of COVID I am surprised at the careless way a medical company would not strive to take all precautions for their clients and patients.
I met with Kim to receive my first CPAP machine. She was friendly and did a great job of explaining the use and care of this machine. She provided step by step instructions and answered all my questions. I had a choice of masks and Kim was …
Went in to get a breast pump for my wife. Gave them my insurance info and a little over $100 for the upgraded pump and they told me I was good to go. Just got a bill from them over a month later for $350. Absolute crooks. If I knew it was …
Very informative how to use all aspects of new machine. She is clear, easy to follow directions , and customer friendly person
I recently got a new CPAP machine. I was able to take home a mask I thought would work but later figured out it didn’t. At CareLinc, one phone call and they were ready to help me get a different mask so that I could get a good night’s …
Candle was very polite and professional and replied things to where I could understand
She was very thoughtful and through. She explained the new equipment and helped me choose the right face mask. Thank you very much. Ken
My first experience with a DME company. Phone calls have been courteous and helpful. Kim helped me get fitted for the equipment I needed and she was knowledgeable and professional. Kim was also super friendly and if I could make requests, I’d request her assistance again.
I just got a new cpap from them. Alex had It all set up and ready to go. She did a good job explaining the features and functions. …
I made an appointment for 4:00 pm and I asked if it was possible to do 4:30 so I wouldn’t have to leave work early. I was told they don’t do appointments that late, needless to say it is 4:30 now and I left work early to honor my …
Kristen was excellent! She took the time to provide me with all the info I needed for my equipment and asked multiple times what questions I had. She gave me contact info to call back if questions or problems arise. Very friendly and professional. The experience was excellent.
I can highly recommend Dan at Carelinc on 28th SW. He is knowledgeable, personable and highly principled. He’s taken care of me for both my power wheelchair purchases – 7 years apart!
Ryan is my new best friend! As a new user, He was able to explain things about my cpap machine that I didn’t know about! He was not only informative, but fun and relaxing, easing my anxieties. Ryan is a delight and he deserves a Pat on the back and a raise!
Ryan did an excellent job of taking me through the usage of my CPAP. He’s very knowledgable, professional and easy/friendly to work with. I also found Ryan to be responsive and truly interested in making sure everything is working as expected. My experience was five-star all around.
Do not go here! I wish I could give zero stars!
I recently moved, so my sons package wouldn’t have made it to us in time, so I called and verified that they had everything he needed at this location, so I …
CanDee was wonderful. She was fast, thorough, and friendly. She knows the products well.
Carelinc worked hard to make me comfortable with my new unit. I appreciate this company.
CanDee was great. She explained the new equipment until I had all my questions answered.
Kim is very personable, kind and very knowledgeable in her job. I will recommend her to everyone I know that uses a c-pap or a Bi-pap machine. She is AWESOME!
I got great results for my visit today and a great education about my new machine.
A very through review of how to use, and clean my new bipap machine. Kim was super courteous, friendly, and helpful. If more people in customer service were like her, there would be more happy customers.
Really nice and very helpful workers. Would recommend this carelinc to anyone. This is quality service 2 thumbs up.
Kim was fantastic in helping me get my first CPAP machine set up!
UPDATED 6-23-22 I have waited over 3 weeks for this company to contact me for a lymphedema pump that my insurance denied they needed to make a simple phone call to my insurance to start a peer-to-peer review and I have waited 3 weeks not …
Kim Hazel of Carelinc was amazing in caring for our needs. She is extremely knowledgeable and courteous. We have the very highest regards for her outstanding service. She has a very warm personality and we will always request her for our clinical needs. Many many thanks. Terry and Sally Howard
She was nice enough to take me in, even though i confused my appointment time an hour and a half later, and was very patient to explain the details
She was excellent she answered all my questions she was so thorough I barely had any questions Very understanding kind well spoken I can tell I am already going to enjoy this experience
Very knowledgeable and straight forward with use and care of unit. Answered all questions honestly and to the point. Very impressed with Kristins interpersonal skills.
Kim was so awesome!! She was very knowledgeable about C-paps & in recommending what would work best for me! Kind, considerate & compassionate. She’s very good at what she does.
I needed help with getting a walker repaired and this was the only type that we could use. There was also a time limitation as we were getting ready for a trip. The walker could not be repaired. Luis went to bat for us and got us a new …
Kristin was great! Recommended a new full face mask for my CPAP vs. the nasal pillows that were leaking somewhat, sometimes at my nose and sometimes through my open mouth. Pleasant, courteous, helpful, and happy. Great experience for me!
Had a wheelchair delivered and when there wasn’t anyone at the house to sign for it (we didn’t know this was needed), I called and talked with Dee who was extremely helpful. She not only contacted dispatch and determined a redeliver time – …
It was a great experience!!
Everything was explained well.
Time was given for questions.
I didn’t feel rushed.
CanDee did a great job explaining the equipment in great details. Her knowledge was exceptional.
I had a terrific experience while getting set up with my new bi-pap machine. She was very professional and was helpful with fitting me with my new mask. She also was able to answer all my questions. In short I found this experience very through and completely satisfying.
Cierra was very knowledgeable about the medical equipment she helped me with. She was very friendly and made things easy to understand. Thank you Cierra!
Tim was full of information and helpful advice she was very helpful in helping me make decisions for the various masks I appreciate it her advice and thankful she helped me
Had to pick up some durable medical equipment and Jan worked me through the process and explained everything clearly. I use CareLink for all of my medical equipment needs.
CanDee was wonderful it was like we already knew each other. She was ver informative and made everything easy, she was great
Kara was simply awesome!!! She was so informative and caring. She made me feel so comfortable.
Super helpful and informative but to the point. Great experience with my cpap set up!
I have been waiting months for my son’s pediasure even though it’s all over the stores shelves. I am going broke every month buying my son’s pediasure that should be covered by his insurance. He is autistic and refuses to eat. The pediasure …
Cierra did a great job! She was patient with me when she was explaining all the features of the equipment and in the process she answered all of my questions.
Cierra was very knowledgeable about the equipment we needed and she explained everything step by step. It was most helpful that she spoke up in clear tones so even my hoh husband could understand her. Thankyou, Cierra for your help
My entire experience was great, everyone was professional and kind. Alex did a great job clearly explaining everything that I needed to know in order to operate my new machine
Fantastic experience. Very informative and knowledgeable. Explained everything thoroughly and made sure I was well taken care of and understood what I needed to know .I I highly recommend her .
I am a 71-year old, new to the CPAP universe. The technician, Cierra, was kind, patient, and informative. She gave me a good start with my relationship with this machine.
Alex was very knowledgeable about the medical device showing to me today. She made sure all my questions were answered. Very polite, patient, and professional. Great experience!!
Alex explained everything well. She went above and beyond to help with a payment schedule that would work in my budget when my Health insurance didn’t cover the cost of the CPAP machine. Alex put my mind at ease and was …
CanDee was incredibly friendly and exceptionally helpful. She explained everything I needed to know for my medical equipment and was more than happy to answer any questions my wife or I had. Thanks again!!!!
I needed extra glucose testing supplies while I adjusted my meds. Ja’naigh (sp?) in the Wyoming MI online ordering center was friendly, thrifty and efficient. She worked with me from beginning to end, contacting my doctor and working on …
Kristin did an asume fitting for a new face mask! She suggested a different model to replace my existing. She is an excellant listener who responded to all questions and concerns. A 10 on a 10 scale! THANKS 🙂 …
Thank you Alex! You were so helpful and patient with Julie. She can be difficult and stubborn you handled that great. Then the call later saying you found a smaller mask that you would ship to her. It was a great experience.
Cierra was the absolute best! She took very good care of me. Thank you for everything
Kim was very nice and Knowledgeable about the equipment, and explained every thing so I understood what she was talking about. She answered all my questions and didn’t try to rush me out the door. Very happy with the way she took care of me.
Had to wait a bit, but my experience was great. Kristen did a great job showing me my new equipment, how to set it up, and how to keep it working well. I felt totally comfortable walking out with my CPAP!
Kim is very personable and indeed quite knowledgeable. My experience with her was exceptional. I never felt rushed and she had every reason as I rambled on about unrelated things, lol. I will highly recommend Kim and CareLinc to anyone who is in need.
CanDee was very helpful and kind. I learned more about sleep apnea from than my own doctor. Thank you so much.
Great job, didn’t rush though she has done it a zillion times, looked for questions, helped me set up machine and app…thx!
Ryan was awesome, I loved how he took the time to call the doctor office to make sure all was taken care of. He was very knowledgeable and friendly
Ryan was very helpful and had a delightful sense of humor. He made the transition to using a CPAP easy and anxiety -free.
Got my cpap machine it was a fine experiance but you have 30 days to switch out masks and I called to switch and they convinced me to keep trying it which put me past my 30 day free switch so I either pay out of pocket or deal with what I do not like for over a month.
Long story short ended up in the ER with skyrocketing blood pressure and had to get an IV to lower it because the hell I went thru because an employee (Justin) told me the wrong info and everything I went thru based off what he told me I …
This is the worst company to deal with when it comes to wheelchair repairs. They have had my wheelchair since October 7, 2022. It is now October 25, 2022. According to CareLinc it is always some else that causes the delays. I checked with …
Getting a CPap was a new experience. Think it would be helpful if the cpap machine could have been hooked up and demonstrated rather than just told how and what to do. Seemed a bit quick and a lot of things to remember for seniors!
Needing to get medical equipment due to an illness or an accident can feel overwhelming. After a recent diagnosis I used carelic to provide me with the necessary medical equipment. Candee did an amazing job explaining my diagnosis to me in …
Cara from the Wyoming branch on 54th st was great. She went out of her way to help me. I will always remember that. And I was just here on vacation and had an equipment emergency. She took care of my problem immediately. Thanks again
Ciearra was very, very helpful and very polite. She had a loaner machine all ready for me and she also asked if I needed any other medical equipment today. She is awesome
I thought her name was Kennedy but I did not find her picture. She was very good and was very detailed orientated to help me get the best mask and hopefully better sleep.
It was recently determined that I needed to start using a BiPAP machine for sleeping. I knew nothing about it and was a little intimidated by the whole process. Lucky for me, I was contacted by Kim from the CareLinc Ludington store. She was …
I had the most wonderful experience at carelink. CanDee took care of everything and all my questions. She was amazing, friendly, and answered everything so I understood what I needed to do. I would highly rate this company. They beat every …
CanDee did a wonderful job. I always feel a little nervous when around people I don’t know. With her up beat personality, her humor I just felt very comfortable working with her. I would give her an A++.
Ryan was so great! He took all the time I needed to answer my thousand questions and really made sure I was comfortable with my machine. I appreciate his patience and knowledge and look forward to a good night’s sleep!!
Alex did a very good job accommodating our needs and questions. She was very thorough and wanted us to understand my new CPAP device. My wife and I were both very pleased!
Candee of CareLinc was incredible. She was prompt with our appointment, very patient, kind and knowledgeable. Seldom in our lives have we encountered such a professional and considerate person. She is a definite 10 out of 10 in numerical …
I want to thank mark and Sam for helping my granddaughter Joanna Miller and our family . They made our nightmare end with failed equipment from the other company we were using. They brought in new equipment that made our lives so much …