(Translated by Google) They made me an appointment for a study, where they assured me that I should not pay anything. It was not like that, they did not take care of anything. …
(Translated by Google) I contracted services that they suggested to me, they did studies for my wife that they said where to do them, and that they were free, and I had to pay for everything!!! Without any discount!!! , and they did not …
Overcharge terribly. This is whats wrong with America insurance companies like these keep charging more and more. It’s sad really. Avoid as much as possible.
Use very unprofessional transport service that leaves patients either sit for hours at Dr offices or don’t pick up for appointments at all leaving you stuck…but transport co get by with it
Awful customer service, they give me contradictory information every time I call. All of my medical providers also have said that they’re terrible to work with.
Cancelled the policy the end of 2017 and every month I have call because you still keep trying to bill me, I wish I would have never done this through the market place and then had to file the tax credit on taxes costing me even more money get out of my damn pocket I’m tired of paying for your welfare people.
I have a ongoing issue with care source. they are my primary and ONLY insurence and for some reason cvs shows them as a secondary insurence and it’s an ongoing issue where I’m having to pay for prescriptions.
The only medical insurance that is taken for granet. You can go pretty much anywhere with it….listen to me when i say this…IT IS NOT CUSTOMER SERVICES FAULT THAT U DON’T GET THE INSURANCE….ITS THE GOVERNMENTS FAULT. DONT GO …
“Rent-a-Cop” Dennay or Doofy wanted to put a FAKE ticket on my friends truck yesterday for parking in a different businesses parking lot!!! GET A REAL JOB “OFFICER” Paul Blart
Worse freaking insurance in the world literally robbing i have bank statements of payments madebto them and they want me to pay them 400$ because it’s behind apparently even though I havnt missed a payment since I started for my daughter i hate it canceling at the end of this month [screw you caresource hope u get shutdown]
IT’S BETTER CALL IT CARE WORSE
even one star is too much… they hire unprofessional, untrained, uneducated guys …Tec system also is horrible… and their price is unreadable too… my …
After speaking with a lady representative name Gabrielle today, it made me realize that every representative that I’ve spoken to this has been beyond helpful, kind, and professional. Thank caresource team!!!!
I needed help because of a previous problem with transportation. Brandy in the transportation info center helped me greatly. Total time dialing till I hung up was less than 10 minutes. Great job Brandy.
The ineptitude of this company has been astounding and cost me time and money. Avoid caresource at all costs. P.S. notice how many of the 5 star ratings were written by employees…
My CareSource ( Case Mgrs.) has always been
responsive to my mental health needs… Calling to check on me during depression times, checking on my mental health status… Sending forms, and lists of health …
there customer service is so bad! on the phone over 3 hour in total over my tranportion . they leave you on hold for you to hang up . its so unfair how low income people that need the help. then they bill medicade way to go Trump
Thank you! I saw the other reviews about having a negative customer service experience HOWEVER I just got off the phone with a customer care representative that was very courteous and helpful. Maybe Shawna should be training her colleagues
Partial rules for the contractor employee, they allow some contractor to came back after they layoff but other contractor need to wait for 90 days why? Jenifer allow the contractor to get back with only Vaco without waiting 90 days.
Worset at helping people,have begged and begged doctors for help but cause of this company’s greed and let them suffer ways after 5 years of doctors telling me they can’t help due to care sources rules and regulations I pray for a painless …
caresource sent my paycheck to my old address. they recived it back and i updated my information. they have allowed me to lose my home and my car because they have not sent any of my paychecks back out to me. horrible company to work for.
Awful. Website regularly locks me out, claims dept has lost or thrown away my paperwork (nothing on file), will not allow me to legally change my name on paperwork. …
I would give 0 starts if I could. I have had to file complaints with the department of insurance. The customer service representatives are completely incompetent and rude, whatever they pay them is too much. This is our only option as self employed people, and they know it and take advantage of it. This company is complete garbage.
I was trying to make payment to enroll in plan, for some reason the website wasn’t creating account based on the member I’d number I have on card, I called customer service twice they made me wait the recording stopped and still nothing, …
Horrible insurance its almost like not having any at all. There are hardly no doctors in the Dayton area that will even accept this insurance. Especially Dentist, good like finding one. I had horrible fillings done that fell apart before a …
The providers on there website do not accept their insurance. No providers take this insurance if it is purchased through the market place but they will accept it no problem they are the Medicaid provider. I would not recommend at all. Few …
@ellierosewell Who you been hanging out with? And why do you have a problem with NepalESE folks? Out of the 4,000 employees, if 200 (your exaggerated estimate) are from a particular country, why are you getting a heartburn? You didn’t get …
I BEGGED FOR HELP SEVERAL TIMES THIS WEEK! MY FIRST CALL WAS ON MONDAY. I’M ON THE PHONE A G A I N WITH CARESOURCE. IT SHOULDN’T TAKE 5 AND I REPEAT 5 DAYS!!!!!! I’M IN SEVERE PAIN AND NONE OF YOUR CUSTOMER SUPPORT EMPLOYEES WOULDN’T LET ME …
UNACCEPTABLE customer service. I called three different times at different times of the day trying to get an answer to a billing problem. All times I’m left on hold for 20 minutes. I never did get to talk to a human. This is unacceptable. …
Some of the worst insurance ive ever had. The doctor orders test and the insurance refuses to pay and changes the test.my doctors are still waiting months to get payment and are refusing to provide treatment if i dont pay caresoures portion up front. They dont care about people at all.
My experience with Caresource has been horrible. They said they sent me a termination letter in the mail on Feb. 2, the date is now Feb. 11. They said it will take 7-10 business days to mail. I dont understand that because if they are …
I applied to a position here which I was completely over qualified for. Had a phone interview with Angel Hester, complete waste of time and negative energy. She was very rude, curt and seemed upset that she even had to interview me from the …
Care source will deny coverage for anything and everything.They denied a knee brace After I had a orthoscopic surgery(900.00).Also denied my Son braces for 3 years and now he has to get several teeth extracted, and this should have been …
It’s a nice building, and nearly everyone I’ve met has been friendly. The intersection of main and monument where people SHOULD be crossing has A LOT of people run the red lights, have to pay attention to multiple lanes of traffic before …
Went for an interview. Was seated in a room and told that someone would be with me soon. Waited over 1/2 hour after my scheduled interview time before I saw anyone. The two women who did interview me were in jeans and t-shirts. They acted like they were in a hurry very unprofessional.
The absolute worst customer service. Have been calling for 3 days now to help a client get there member id. They fail to send medical cards, fail to send the bills then when you talk to them they say they dont have your pmt. When you offer to make ANOTHER pmt they say they cant take the pmt at this time.
Very unprofessional manager. Too much of micromanagement and overall culture not at all good. A lot of discrimination done by SQA managers towards their team. Your talent and performance doesn’t matter if the managers doesn’t like you for no reason. I would never recommend this company to any of my friends and family.
They are the most difficult company i have ever worked with. Their customer service is awful and they will not return drop calls. In my area the doctors choices are limited and have to travel further than I will like too. The only reason they have 2 stars it is because they are cheap. You will get what you pay for!
This company has the WORST infrastructure of any company out there. I have been calling them for over a month to get my client a set of Id cards. We have made been transferred, hung up one, sent to the “wrong person” or wrong dept on almost every call and they have little to no resolution
Consider this… You sign up for a plan that has the physicians/medical group that you have been using. You pay 450 a month for said plan. You get a letter stating that they won’t cover claims for this group (Premier Health Partners) and …
Lets start with the star being a minus 1. Customerservice is the most uninformed under paid employees in the industry. The provider lists are consistantly out dated, with only 50% of them actually being in practice. Urgent care …
BEWARE OF JOB SCAMS! A malicious party decided to use this company as the face for their scam, offering unsuspecting people, from what I assume was a pool of random job applications found online, jobs that pay unrealistic salaries with …
Out of the large number of plans Caresource presented with the best coverage for said premium and is networked with fair amount of doctors and hospitals in greater dayton area. HOWEVER, my current problem is speaking to a representative …
CareSource’s credentialing department is almost nonexistent when it comes to communication. Their customer service has also been hit or miss. Just this past week a customer service representative was very rude and actually hung up on me. …
Well it’s time for Christmas Bonuses so Caresource will start doing takebacks from doctors offices. This company pays less than the medicaid allowed amount to start with and every year they make up some reason, or none at all, and take back …
Took them over a year to get me an insurance card. Routinely sent me invoices for incorrect premium amounts. They still have my ex-wife’s name on my paperwork, even though she isn’t on my policy. Finally, the one time I had to go to the emergency room and NEEDED their insurance, they refused to pay. Spend your money elsewhere.
Worst place to work at. Overworked and underpaid. Forced to work overtime and weekends or face termination. Threatened daily to achieve unrealistic goals. All for the same money we would get working at a fast food restaurant as a cashier.
God forbid you ever have a claim or need to call customer service. They are experts at stonewalling. I even sent them an ins. claim certified mail return receipt that they said they never received even though I have the signed …
I signed up though the market place put in all the requested info such as doctor and types of medication, made my $275 payment and waited until January until I could pick up my prescription. January comes and I was told I need a pre …
I made a payment for the month of February, and I set up auto pay thinking it would start next month. NO! They took out 2 payments! I tried calling, and they said it was applied to March. When I said that wasn’t my intention, they stated …
These people don’t care. I was interrupted several times on the phone and spoken over as the woman got louder. They also didn’t document a case I filed against a very sketchy dentist office that messed my teeth up and charged for …
My husband has had this for a few years and it is impossible to speak to anyone that can give you an answer. I work in the Healthcare Billing field and I have had nothing but trouble trying to get things paid properly and to speak to the …
Spent half an hour with two separate representatives trying to verify whether my provider is still supported, got different answers from each. After verifying my entire information for a second time, I was told to call the provider …
I had an unresolved issue regarding my medication, no fault of Care source, but the representative by the name of Pam that I spoke with earlier today was so amazing. She was warm, attentive, sympathetic, professional and very courteous. …
Would not recommend working in the call center. Due to management’s bully-mentality, I am driven to isolate myself by working from home. I do not feel comfortable in that environment anymore and feel that the only option that I have to keep …
I have not had any issues with speaking to this company about my insurance plan. They are always friendly and willing to help. If the representative I am speaking to does not have the answer, they find someone who does. …
This is the worst insurance company ever. They have my account so screwed up but I can’t talk to anyone in Finance because, “they don’t have phones over there.” None of the customer reps know what they are talking about. The supervisors …
They must be paying for their new building. For 2019, they upped my premium to MORE than double per month. And office visits, specialists, ER, and urgent care went up $10, $20, $50, and $75 respectively. Are you kidding me? Every year …
I got a call from my pharmacy saying my prescriptions weren’t covered, and I got really stressed and overwhelmed and called Caresource crying. My specialist, I think his name was Jeremy, was so kind and attentive. He called me pharmacy …
This place is a TRAIN WRECK. Amazing that it exists. Terrible customer service, long wait times, rude employees. Can’t get anything accomplished. Still trying to get a refund for an approved claim (the claim took 7 months to get approved …
CareSource has done wonderful things for me, the folks on the phone have always been very kind to me…. however; I will say. Not all of them are equal. If you are asking a question that they can’t answer or if they tell you something that …
I paid over $3,000 in premiums to Care source. When I called customer services to find the name of an in-network orthopedic surgeon, they took 9 days to locate one surgeon 52 miles from my home. I was supposed to seek care from a doctor 52 …
The insurance is good for the most part. Still having an issue with getting a cervical spine MRI covered after having done the 6 weeks of physical therapy that was required. Also, I wish the transportation would stop using Valley Transport, …
When I came to Ohio and transferred my Medicaid I was put on CareSource, and unlike my previous Medicaid provider, CareSource wouldn’t pay for my prescriptions unless the doctor literally wrote out a prescription for the specific variation …
I bought caresource ins. through the marketplace and I had gotten behind paying my premium but I was finally catching up I only owed 160$ and they denied my claim for diabetic medicines. Most of my premium is already paid by advance tax credit of 457$ a month my portion is 325$.
I am very impressed that my call was answered almost immediately after I dialed the customer service number. The agent was very attentive and responsive. I appreciate Caresource’s dedication to it’s patients. I called 3 different times …
Getting my first and only root canal. Awake dentist overclamped the tooth after removal of roots to the point where it broke my tooth and shot out of my mouth. Seemingly intentional method of breaking my tooth structure just to see at what …
Caresource for many years has been a horrible source of health care for many poor Daytonians. There are so many providers that DON’T TAKE this insurance because caresource doesn’t pay the caregivers. Yet people are told you can go to most …
My children and I have been on Caresource insurance for a long time, and they used to be great. I never had many complaints until recently (the past year or two, but the biggest issues are very recent). My 2.5 year old son was just recently …
No dentists take this insurance and if you are lucky enough to find one, be prepared to wait 6 months for an appointment. Also, they are so cheap they only provide you with cpap supplies (mask, hose, etc) once a year!!! I was pregnant and had to go 6 months without a cpap because I needed a new mask and couldn’t pay out of pocket.
Can’t wait to switch to another company, and it will be soon, very soon.
Every time I call I run through this absolute hideous phone system, if I get a person on the phone it is a hit and miss if they even know what they are doing. …
Horrible company and customer service. They deny everything even with all the proper paperwork. The worst and most greedy insurance company ever. Filed a complaint with the department of insurance and will be moving to a different insurance company in open enrollment.
The WORST Care in the entire WORLD. The Worst System. The Worst People. The Worst choices for any Care Providers. The Worst website, doesn’t work, errors all over the ui/ue NOT BODY CARES or CHECKS THEIR WORK click on the links Dead Ends …
So I tried to get quotes from caresource and was hung up on twice I called back to talk to a manager to let them know how their agents handled the call. When I explained everything he didn’t care and just kept trying to sell me the …
(Translated by Google) They made me an appointment for a study, where they assured me that I should not pay anything. It was not like that, they did not take care of anything. …
(Translated by Google) I contracted services that they suggested to me, they did studies for my wife that they said where to do them, and that they were free, and I had to pay for everything!!! Without any discount!!! , and they did not …
Good employer.
I work here
Great company!
Awesome
NO one is answering
Best employer in town
Such a beautiful place
Great place to work
Great place to work
Always friendly and helpful
Great place to work!
Great place to work.
This is a wonderful place to work.
Very poor
Awful. Just AWFUL
Very helpful and polite people
Great staff and competitive pricing.
amazing company.. great cause
A fantastic work environment with opportunities to grow.
Member focused. Great place to work.
Fun atmosphere, hard and knowledgeable employees!
on hold for 20 min after asking for a supervisor!
This place is the Pitts! Brian the big talk goofy looking idiot
I have never received help when calling customer service..
I love working here & taking care of our members!
Still waiting for insurance cards, it’s been a few days shy of a year. Wow.
Never have I felt more hopeless and destitute
Very great at costermers services and good insurance for people on disability and lower income base society
Constant battle for coverage, drowns you in red tape only wants to provide the cheapest & minium services don’t care about what is best for you
CareSource has a beautiful building, with art, plants, and lots of natural light.
Heartless monsters! It scares me to know that my life is in their hands until open enrollment.
Great company. Very easy to deal with and staff very knowledgeable. Recommend.
You might as well call this “NOCARESOURCE”. They will charge you RIDICULOUS fees and then REFUSE coverage if it costs ANYTHING significant.
Awful , phone rings non stop and no way to stop it after putting it in for insurance quotes . Don’t do it you will regret it.
Some of the rudest nastiest people I’ve ever had to interact with. Awful horrible people.
Good place to work, don’t start in Customer Advocacy if you can avoid it…
Rude unhelpful staff long wait pays for next to nothing
Caresource medicare is very very good more than other I like it this is so good Medicaid
Trash insurance is all I’m gone say..smdh
Overcharge terribly. This is whats wrong with America insurance companies like these keep charging more and more. It’s sad really. Avoid as much as possible.
I wish if I could give them 0 stars. worst company ever. Their website never works.
THEY ARE RUDE DONT DO SAME DAY RIDES MAKE YOU CALL AN AMBULANCE WHEN ITS NOT THAT BAD!! DONT USE THEM FOR TRANSPORTATION!!
Use very unprofessional transport service that leaves patients either sit for hours at Dr offices or don’t pick up for appointments at all leaving you stuck…but transport co get by with it
I love this company. They really want to make sure that the customers are getting the care they need which includes case workers to assist.
absolutely horrible service. lady on the phone knew nothing. they make you jump through hoop after hoop. horrible website. do not recommend at all!!!
Waited years to get braces just to get denied, i have an overbite a gap and crowding..
Awful customer service, they give me contradictory information every time I call. All of my medical providers also have said that they’re terrible to work with.
Sincerely the Most helpful, polite and professional Health Care Provider. Thank You all for your exceptional customer service and assistance!
Cancelled the policy the end of 2017 and every month I have call because you still keep trying to bill me, I wish I would have never done this through the market place and then had to file the tax credit on taxes costing me even more money get out of my damn pocket I’m tired of paying for your welfare people.
I have a ongoing issue with care source. they are my primary and ONLY insurence and for some reason cvs shows them as a secondary insurence and it’s an ongoing issue where I’m having to pay for prescriptions.
The only medical insurance that is taken for granet. You can go pretty much anywhere with it….listen to me when i say this…IT IS NOT CUSTOMER SERVICES FAULT THAT U DON’T GET THE INSURANCE….ITS THE GOVERNMENTS FAULT. DONT GO …
“Rent-a-Cop” Dennay or Doofy wanted to put a FAKE ticket on my friends truck yesterday for parking in a different businesses parking lot!!! GET A REAL JOB “OFFICER” Paul Blart
Worse freaking insurance in the world literally robbing i have bank statements of payments madebto them and they want me to pay them 400$ because it’s behind apparently even though I havnt missed a payment since I started for my daughter i hate it canceling at the end of this month [screw you caresource hope u get shutdown]
IT’S BETTER CALL IT CARE WORSE
even one star is too much… they hire unprofessional, untrained, uneducated guys …Tec system also is horrible… and their price is unreadable too… my …
After speaking with a lady representative name Gabrielle today, it made me realize that every representative that I’ve spoken to this has been beyond helpful, kind, and professional. Thank caresource team!!!!
I needed help because of a previous problem with transportation. Brandy in the transportation info center helped me greatly. Total time dialing till I hung up was less than 10 minutes. Great job Brandy.
The ineptitude of this company has been astounding and cost me time and money. Avoid caresource at all costs. P.S. notice how many of the 5 star ratings were written by employees…
My CareSource ( Case Mgrs.) has always been
responsive to my mental health needs… Calling to check on me during depression times, checking on my mental health status… Sending forms, and lists of health …
there customer service is so bad! on the phone over 3 hour in total over my tranportion . they leave you on hold for you to hang up . its so unfair how low income people that need the help. then they bill medicade way to go Trump
Thank you! I saw the other reviews about having a negative customer service experience HOWEVER I just got off the phone with a customer care representative that was very courteous and helpful. Maybe Shawna should be training her colleagues
Partial rules for the contractor employee, they allow some contractor to came back after they layoff but other contractor need to wait for 90 days why? Jenifer allow the contractor to get back with only Vaco without waiting 90 days.
Worset at helping people,have begged and begged doctors for help but cause of this company’s greed and let them suffer ways after 5 years of doctors telling me they can’t help due to care sources rules and regulations I pray for a painless …
caresource sent my paycheck to my old address. they recived it back and i updated my information. they have allowed me to lose my home and my car because they have not sent any of my paychecks back out to me. horrible company to work for.
Awful. Website regularly locks me out, claims dept has lost or thrown away my paperwork (nothing on file), will not allow me to legally change my name on paperwork. …
Care source insurance is a joke. They deny any clam they can and make you jump through hoops. I do not recommend!!
I would give 0 starts if I could. I have had to file complaints with the department of insurance. The customer service representatives are completely incompetent and rude, whatever they pay them is too much. This is our only option as self employed people, and they know it and take advantage of it. This company is complete garbage.
I was trying to make payment to enroll in plan, for some reason the website wasn’t creating account based on the member I’d number I have on card, I called customer service twice they made me wait the recording stopped and still nothing, …
Horrible insurance its almost like not having any at all. There are hardly no doctors in the Dayton area that will even accept this insurance. Especially Dentist, good like finding one. I had horrible fillings done that fell apart before a …
The providers on there website do not accept their insurance. No providers take this insurance if it is purchased through the market place but they will accept it no problem they are the Medicaid provider. I would not recommend at all. Few …
I spent an hour today calling 32 dentists in my area for my 9 year old, only to be told by EVER SINGLE ONE OF THEM, they do not accept Caresource.
@ellierosewell Who you been hanging out with? And why do you have a problem with NepalESE folks? Out of the 4,000 employees, if 200 (your exaggerated estimate) are from a particular country, why are you getting a heartburn? You didn’t get …
I BEGGED FOR HELP SEVERAL TIMES THIS WEEK! MY FIRST CALL WAS ON MONDAY. I’M ON THE PHONE A G A I N WITH CARESOURCE. IT SHOULDN’T TAKE 5 AND I REPEAT 5 DAYS!!!!!! I’M IN SEVERE PAIN AND NONE OF YOUR CUSTOMER SUPPORT EMPLOYEES WOULDN’T LET ME …
UNACCEPTABLE customer service. I called three different times at different times of the day trying to get an answer to a billing problem. All times I’m left on hold for 20 minutes. I never did get to talk to a human. This is unacceptable. …
Some of the worst insurance ive ever had. The doctor orders test and the insurance refuses to pay and changes the test.my doctors are still waiting months to get payment and are refusing to provide treatment if i dont pay caresoures portion up front. They dont care about people at all.
My experience with Caresource has been horrible. They said they sent me a termination letter in the mail on Feb. 2, the date is now Feb. 11. They said it will take 7-10 business days to mail. I dont understand that because if they are …
I applied to a position here which I was completely over qualified for. Had a phone interview with Angel Hester, complete waste of time and negative energy. She was very rude, curt and seemed upset that she even had to interview me from the …
Care source will deny coverage for anything and everything.They denied a knee brace After I had a orthoscopic surgery(900.00).Also denied my Son braces for 3 years and now he has to get several teeth extracted, and this should have been …
It’s a nice building, and nearly everyone I’ve met has been friendly. The intersection of main and monument where people SHOULD be crossing has A LOT of people run the red lights, have to pay attention to multiple lanes of traffic before …
Went for an interview. Was seated in a room and told that someone would be with me soon. Waited over 1/2 hour after my scheduled interview time before I saw anyone. The two women who did interview me were in jeans and t-shirts. They acted like they were in a hurry very unprofessional.
The absolute worst customer service. Have been calling for 3 days now to help a client get there member id. They fail to send medical cards, fail to send the bills then when you talk to them they say they dont have your pmt. When you offer to make ANOTHER pmt they say they cant take the pmt at this time.
Very unprofessional manager. Too much of micromanagement and overall culture not at all good. A lot of discrimination done by SQA managers towards their team. Your talent and performance doesn’t matter if the managers doesn’t like you for no reason. I would never recommend this company to any of my friends and family.
They are the most difficult company i have ever worked with. Their customer service is awful and they will not return drop calls. In my area the doctors choices are limited and have to travel further than I will like too. The only reason they have 2 stars it is because they are cheap. You will get what you pay for!
This company has the WORST infrastructure of any company out there. I have been calling them for over a month to get my client a set of Id cards. We have made been transferred, hung up one, sent to the “wrong person” or wrong dept on almost every call and they have little to no resolution
Consider this… You sign up for a plan that has the physicians/medical group that you have been using. You pay 450 a month for said plan. You get a letter stating that they won’t cover claims for this group (Premier Health Partners) and …
Lets start with the star being a minus 1. Customerservice is the most uninformed under paid employees in the industry. The provider lists are consistantly out dated, with only 50% of them actually being in practice. Urgent care …
BEWARE OF JOB SCAMS! A malicious party decided to use this company as the face for their scam, offering unsuspecting people, from what I assume was a pool of random job applications found online, jobs that pay unrealistic salaries with …
Out of the large number of plans Caresource presented with the best coverage for said premium and is networked with fair amount of doctors and hospitals in greater dayton area. HOWEVER, my current problem is speaking to a representative …
CareSource’s credentialing department is almost nonexistent when it comes to communication. Their customer service has also been hit or miss. Just this past week a customer service representative was very rude and actually hung up on me. …
Well it’s time for Christmas Bonuses so Caresource will start doing takebacks from doctors offices. This company pays less than the medicaid allowed amount to start with and every year they make up some reason, or none at all, and take back …
Took them over a year to get me an insurance card. Routinely sent me invoices for incorrect premium amounts. They still have my ex-wife’s name on my paperwork, even though she isn’t on my policy. Finally, the one time I had to go to the emergency room and NEEDED their insurance, they refused to pay. Spend your money elsewhere.
Worst place to work at. Overworked and underpaid. Forced to work overtime and weekends or face termination. Threatened daily to achieve unrealistic goals. All for the same money we would get working at a fast food restaurant as a cashier.
God forbid you ever have a claim or need to call customer service. They are experts at stonewalling. I even sent them an ins. claim certified mail return receipt that they said they never received even though I have the signed …
I signed up though the market place put in all the requested info such as doctor and types of medication, made my $275 payment and waited until January until I could pick up my prescription. January comes and I was told I need a pre …
I made a payment for the month of February, and I set up auto pay thinking it would start next month. NO! They took out 2 payments! I tried calling, and they said it was applied to March. When I said that wasn’t my intention, they stated …
These people don’t care. I was interrupted several times on the phone and spoken over as the woman got louder. They also didn’t document a case I filed against a very sketchy dentist office that messed my teeth up and charged for …
My husband has had this for a few years and it is impossible to speak to anyone that can give you an answer. I work in the Healthcare Billing field and I have had nothing but trouble trying to get things paid properly and to speak to the …
Spent half an hour with two separate representatives trying to verify whether my provider is still supported, got different answers from each. After verifying my entire information for a second time, I was told to call the provider …
I had an unresolved issue regarding my medication, no fault of Care source, but the representative by the name of Pam that I spoke with earlier today was so amazing. She was warm, attentive, sympathetic, professional and very courteous. …
Would not recommend working in the call center. Due to management’s bully-mentality, I am driven to isolate myself by working from home. I do not feel comfortable in that environment anymore and feel that the only option that I have to keep …
I have not had any issues with speaking to this company about my insurance plan. They are always friendly and willing to help. If the representative I am speaking to does not have the answer, they find someone who does. …
This is the worst insurance company ever. They have my account so screwed up but I can’t talk to anyone in Finance because, “they don’t have phones over there.” None of the customer reps know what they are talking about. The supervisors …
They must be paying for their new building. For 2019, they upped my premium to MORE than double per month. And office visits, specialists, ER, and urgent care went up $10, $20, $50, and $75 respectively. Are you kidding me? Every year …
I got a call from my pharmacy saying my prescriptions weren’t covered, and I got really stressed and overwhelmed and called Caresource crying. My specialist, I think his name was Jeremy, was so kind and attentive. He called me pharmacy …
This place is a TRAIN WRECK. Amazing that it exists. Terrible customer service, long wait times, rude employees. Can’t get anything accomplished. Still trying to get a refund for an approved claim (the claim took 7 months to get approved …
CareSource has done wonderful things for me, the folks on the phone have always been very kind to me…. however; I will say. Not all of them are equal. If you are asking a question that they can’t answer or if they tell you something that …
I paid over $3,000 in premiums to Care source. When I called customer services to find the name of an in-network orthopedic surgeon, they took 9 days to locate one surgeon 52 miles from my home. I was supposed to seek care from a doctor 52 …
The insurance is good for the most part. Still having an issue with getting a cervical spine MRI covered after having done the 6 weeks of physical therapy that was required. Also, I wish the transportation would stop using Valley Transport, …
When I came to Ohio and transferred my Medicaid I was put on CareSource, and unlike my previous Medicaid provider, CareSource wouldn’t pay for my prescriptions unless the doctor literally wrote out a prescription for the specific variation …
I bought caresource ins. through the marketplace and I had gotten behind paying my premium but I was finally catching up I only owed 160$ and they denied my claim for diabetic medicines. Most of my premium is already paid by advance tax credit of 457$ a month my portion is 325$.
I am very impressed that my call was answered almost immediately after I dialed the customer service number. The agent was very attentive and responsive. I appreciate Caresource’s dedication to it’s patients. I called 3 different times …
Some call center ladys are so rude.. really not kindness nothing!!
Getting my first and only root canal. Awake dentist overclamped the tooth after removal of roots to the point where it broke my tooth and shot out of my mouth. Seemingly intentional method of breaking my tooth structure just to see at what …
Caresource for many years has been a horrible source of health care for many poor Daytonians. There are so many providers that DON’T TAKE this insurance because caresource doesn’t pay the caregivers. Yet people are told you can go to most …
My children and I have been on Caresource insurance for a long time, and they used to be great. I never had many complaints until recently (the past year or two, but the biggest issues are very recent). My 2.5 year old son was just recently …
No dentists take this insurance and if you are lucky enough to find one, be prepared to wait 6 months for an appointment. Also, they are so cheap they only provide you with cpap supplies (mask, hose, etc) once a year!!! I was pregnant and had to go 6 months without a cpap because I needed a new mask and couldn’t pay out of pocket.
TLDR: The policy is not worth the headache of dealing with cancelling later.
I have been a CareSource policy holder for their Market Place Silver plan for …
Can’t wait to switch to another company, and it will be soon, very soon.
Every time I call I run through this absolute hideous phone system, if I get a person on the phone it is a hit and miss if they even know what they are doing. …
Press S to Spit
Actively tries to kill me by lying to their own locked-in pharmacy express scripts about my coverage, miss weeks of meds every year
Horrible company and customer service. They deny everything even with all the proper paperwork. The worst and most greedy insurance company ever. Filed a complaint with the department of insurance and will be moving to a different insurance company in open enrollment.
The WORST Care in the entire WORLD. The Worst System. The Worst People. The Worst choices for any Care Providers. The Worst website, doesn’t work, errors all over the ui/ue NOT BODY CARES or CHECKS THEIR WORK click on the links Dead Ends …
So I tried to get quotes from caresource and was hung up on twice I called back to talk to a manager to let them know how their agents handled the call. When I explained everything he didn’t care and just kept trying to sell me the …