Caring Health Center is committed to eliminating health disparities and achieving health equity. See more
Read More| Friday | 8:30AM to 12PM |
| Saturday | 9AM to 3PM |
| Sunday | Closed |
| Monday | 8:30AM to 12PM |
| Tuesday | 8:30AM to 12PM |
| Wednesday | 8:30AM to 12PM |
| Thursday | 8:30AM to 12PM |
1049 Main St, Springfield, MA 01103
(Translated by Google) good attendance
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Buena atendencia
(Translated by Google) Well
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Bueno
(Translated by Google) Good
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Bien
(Translated by Google) Very attentive
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Muy atentos
(Translated by Google) very helpful
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Is very servicial
(Translated by Google) the best clinic
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La mejor clínica
(Translated by Google) Good service
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Buen servicio
(Translated by Google) Good 💪
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Buenos 💪 …
(Translated by Google) my doctor
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Mi doctor
(Translated by Google) Pediatrician
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Pediatra
(Translated by Google) excellent
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Exelente
(Translated by Google) My doctor site.
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Mi sitio de medico.
(Translated by Google) Attentive staff, good service
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(Translated by Google) It’s not the first time I’ve entered
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(Translated by Google) A clinic with good attention and good quality.
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(Translated by Google) I love that well organized
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(Translated by Google) For your good customer or patient care
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(Translated by Google) Excellent service and attention 🙏😁
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(Translated by Google) And this place too because I have my doctors here
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(Translated by Google) I LOVE EVERYTHING THEY SELL THEIR WAY OF TREAT PEOPLE.
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(Translated by Google) Varied medical services. Friendly, educated and understandable doctors. …
(Translated by Google) I always love clean and good service
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(Translated by Google) They are irresponsible with appointments, they put you on an hour and then you have to wait a long time, it has happened to me several times …
(Translated by Google) Good patient care very professional and helpful
(Original) …
(Translated by Google) It is the clinic where I see myself and I like it because they speak Spanish and I have a very good Dr. Thank you… …
(Translated by Google) To call for an appointment in this place is to die for a worse referral and for an emergency it is better to die the staff is always in a bad mood …
(Translated by Google) The number one clinic in the city of springfield if you are looking for health care Caring health center is the best I recommend it 100% …
(Translated by Google) It’s good, the front staff are friendly and respectful, I’ve arrived so far, I haven’t seen my Dr yet 👏👍😊 …
(Translated by Google) They treat patients with respect and kindness.
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(Translated by Google) Well, it is a good health center even though it is very limited. It is not recommended if you have an urgent emergency, it is preferable that you go to the nearest hospital. …
(Translated by Google) The site is super good and the people who care for the patients. But when you call that is horrible because of the time you have to wait to be answered. …
(Translated by Google) This is the clinic where my doctors are and they have always treated me very well …
(Translated by Google) It is a place where one feels comfortable and where the service is pleasant, the employees very helpful and friendly, as well as the medical staff. Thank you very much for your services God bless you greatly …
(Translated by Google) Super fast attention, but the Dr who attended was very unprofessional …. …
(Translated by Google) Good valet parking service! But the appointments are very late and they change a lot of doctors and they have a PCP named N Nabitaka who is disgusting and racist, it is useless to be there, it is also unfortunate …
(Translated by Google) They made me wait 2 and a half hours. By the pediatrician. The appointment was at 3:20 and he saw me at 5pm. It wasn’t the first time, it’s happened before …
(Translated by Google) I loved the place and the service of the counter employees. When the nurse attended me, she took my vitals very well, she checked my pressure, temperature and weight. I told her what medications she took….and when …
(Translated by Google) I do not recommend the clinic on Sumner Ave. The dental clinic is a success, but the medical clinic is terrible. Whenever I make an appointment for my baby with the pediatrician, they cancel it because she has asthma, …
(Translated by Google) Good service always. Very clean. Mask use is required on site. …
(Translated by Google) Excellent pharmacy. And very attentive to the public where they guide their patients well …
(Translated by Google) The worst clinic that can exist in springfield Ma. They always change doctors without consulting the patient, they have changed my doctor 4 times without consulting, I wanted to change clinics but the waiting list in …
I’ve been trying to make an appointment for my dad to be seen at the Caring Health Center for the past week. The receptionist keeps telling me that they are busy with other calls or they transfer me to an ext. so I can leave a voicemail. …
Disappointing
I love love
Good place
Great place
Great people!!!!
Good welcoming
That my client
Horrible
Friendly atmosphere
Great
Your neighborhood health center.
Excellent Service
Good service
Best Doctors
B by gfjn be coming
Good people
Great 👍 👌 place!!!! …
Takes forever to be seen
Fantastic people
Awesome
Supportive and thorough treatment
Good
It was very good
Good for app
Just dropping someone off
It okay
Staff very condensating
They’re all right
Not much help
Terrible doctors
I only use the Pharmacy
What the employees have to go through .
Staff are friendly and professional.
The best
Good Dr.
Good service overall.
The pharmacy is wonderful!!!
Nobody knew who I was suppose to see!!!😠😷 …
Good Service
Because they responded back
great doctors and dentist
Good service, speak Spanish
Valet parking and all king of doctors
Too small,very busy.
Nice and helpful staff
Worst coustmer service ever.
Just good place and employee
The time and wait. was Very short
the worst care they suck
G r eat people
They have a great facility
I like the workout classes. Thank you all.
I love my Health Center.
Quick service but was crowded
Poor service. Poor manners and never know what to do.
I go there for my appointments
Good health care place
Ok if your not tooo sick…
Nice people and patients’ care
Good Medical team!
Was very well taken care of.
This people are compromise with your health.Allways have a smile for you.
they need too work on their customer service cause they suck .
Good ,fast service and bilingual staff.
Everyone that works there are great!
My first experience there was great!
Accessible health care for anyone. Help a crssing insurance.
Good people, patients seen quick
One of the worst hospital service ever of the sates 👎😏 …
Depends what doctor you have. Some are good and some are bad
Dont ever call this place. you will wait 30 minutes for someone just to redirect you
Diety, rwxh lacked knowledge of all medications and dud not wear gloves.Dr .Castro…stay away from that place
Been with them for a couple years they are excellent.
There no parking and the waite for small things is too much
Ok place , workers could’ve been more welcoming.
Love my dentist and doctor, both in the same building.
Its great to have everything under 1 roof!!!
Even the staff is rude as hell dont even know why people waits their time to go
Everyone I’ve dealt with so far have been so nice and helpful.
Had appointment day everything went ok .
NICE PLACE!! IM GETTIN DENTAL WORK DONE SOON AND EVERYONE IS SO NICE!!
it seems like they are not really well trained in medicine they use Google a lot
Ok if your not really that sick but the moment you need medicine you will wish you had a doctor and not a nurse
Caring Health center is a great place to bring your family To get pats up.
TRIED ALL EXTENSIONS TO GET SOMEONE TO ANSWER WHILE LISTENING TO MERRY-GO-ROUND MUSIC. EVEN THE PROVIDER LINE WHEN IT ANSWERED WAS VOICEMAIL.
I been at this center for 21 years and they are fabulous
Make patients wait for long periods. Doctors have bad attitudes. Scheduling is a nightmare.
Great attention of Mrs Lydia Sanchez Insurance Navigator.
They are so rude don’t recommend at all.
Good place I just hope that they keep providing better services for patients.
The dentist here are the best I ever had. Sadly they dont exist down south.
Horrible is all I have to say! My husband tried calling numerous times to reschedule an appointment and no answer what so ever!
This place is awesome,had to go for dentist and they were quick and certious. This is the place to go if u need a dentist or doctor.
I think the wait is too long, I feel like they give 10 people the same time for an appt.
The staff and Carrie Hill are so nice they welcome you so good there I recommend anybody to go there and it will get help God bless
Staffs are good, but the dentists are not. Pulled out my teeth for no reason.
My son has been going here since he was 3yo. Plus he still has the same doctor.
Their phone Service is terrible, parking is not convenient, poor patient services. Very long queues. Unhealthy accommodation (patients sit very close to each other in waiting areas.)
Great staff. In and out. No long waiting for appointment. Covid check in very streamlined!
Not a long wait. One stop shop,medical, dental fill your prescription. Great place, Multi Lingual too.
My insurance lady is awesome! Noor Naji is very sweet and always professional.
I used the Excellent Dental Service at this Place 3RD FLOOR!!! YOU CAN’T BEAT THE SERVICE, IN AND OUT IN A JIFFY!!!!😬 …
Made an appointment a few months ago. They called me to cancel it and since then, I’ve been unable to reschedule another. This last time I called, I was just hung up on. Going to a different place.
Awesome people. They were very professional and took great care of my Dad. I highly recommend this place.
The staff is rude, just called to schedule an appointment, the lady who picked up the phone didn’t even present herself, just said “can I help you” in a most rude tone.
Unprofessional staff unprofessional doctors and professional nurses do not go there
Very difficult to get an appointment and also referral. Careless and rude receptionists who are absolutely unhelpful. Please do not go to the Caring health centre at Main street.
Doctors are great but the receptionists/nurses, are rude and constantly misinform you. They need to gut the place and hire an almost entirely new staff.
Very poor customer/patient service. Busy or not, the turn around time is unacceptable considering this is a primary care office.
Clean environment, friendly and bilingual staff, fast & flexible appointments, open on Saturdays. They also always call you to remind you of your appointments.
I love my Dr. And everyone i have met was amazing
Doctors make you wait a very long time and they did not know how to respect a patient’s rights I tookmy daughter to the pediatrics and the nurse hit daughter in her mouth just because she was crying
I have been calling since 9 and no one has answered and this is suppose to be a business. If it wasn’t for patients they wouldn’t get paid but they are looking at the phone ring and no answer but I could be sitting in the waiting room …
I did bloodwork last Monday and they been seven days exactly and No one call me and give me the results even I called them and they told me we will call you back they still didn’t call me worst service worst doctors and also doctors they …
There dental surgeon sucks i would never trust him again had to cut open my incision 3 times cause he had my bone sticking out amd left me with scars all in my mouth…never again and the dental rooms are disgusting the dental employess go grabbing stuff with no gloves on very inprofessional here…code inforcement should be involved
I Iike because i following my diabetes doctor she is a good doctor i do not like the answering service because they never pick up tbe phone for cancel appointments or request another appt. They never pick the phone
They are terrible they make patient authorization information mistakes, confusion, they confuse my child who is six who takes adderel n gave it to my 4 yr old they confuse they record’s loose important paper’s which cause my daycare n my job. I change my kid’s out this clinic.
Don’t go to Caring health center. This is the worst place I have ever been for medical care. I lost my job because I couldn’t get in touch with my doctor to fix a dosage mistake she made. The phone tree is ridiculous. Don’t even try calling. It’s not worth it. Go somewhere else for medical care.
Be calling for the past month two set my two kids up as new patient and no one has called me back. When they said someone will call within 48 hours I have not receive any calls .
This place is horrible, the nurses and staff are rude and could careless about the patients. The phones half the time take hours for someone to pick up and when they do it’s attitude central. The worst part is trying to get an appointment. You have to wait months for that to be close to even happening.
Place is a joke good luck getting seen. No appointments till February of next year. The doctors cannot even do their jobs right. Better off finding somewhere else.
Long wait, dont think there really “caring.” Over all unhappy with them. People that check you in DOWN STAIRS can be very rude.
So biased front desk and pharmacy against other minorities compare to Hispanics I have nth against Hispanics but they should treat everyone equally
Bad experience this place is bottom of the barrel, And quite frankly they give smart decent Latinos a bad name. They argue with patients as if they know your pain and suffering more than you do.If I were them I’d do the whole town a favor and KILL MY SELF.
It a very place to go and they take good care of u if u need help with anything
I’ve been seen twice at dr. Brian’s office on Boston Road great service great staff doctor is very genuine my experience was wonderful I will definitely go back and keep him as my PCP
Awful customer service. The nursing staff is rude. The providers never make time for their patients. They don’t give out correct doctors orders or even medications. I don’t understand why this facility is still even open!
It is one of the worst caring health I have ever been to, I came 20mins before my appointment and I was waiting for another 30mins and I they said I still have to wait I think they have to be more supervised because I think they are very wrong. I wish to speak to a manager about it.
I recently left a negative review, but I am changing it now. I was inquiring about my daughter’s medical records, and recently received help on the matter. Thank you and appreciate it.
Sorry for my past TWO missed appointments , Ive heard good things about your dentistry and look forward to finally following through,I have a little anxth problem at first seeing dentist but i really need this work done..
Love it . everything in one place. Like if you have to have blood work done . It’s like 2 doors down. Not @ another building. Quick in and out.
I take my family here only because they have interpreters. I have observed that the staff treat non english speaking patients rude by yelling at them. Or maybe they generally treat everyone rude.
AWEFUL AND UNPROFESSIONAL. Do to an insurance mishap my elderly mothers insurance was only accepted by this provider. Worst thing that could have ever happened. Appointments get cancelled without prior notification. Prescriptions MUST be …
No idea what this place was or why I was getting phone calls from them, until I finally dialed the number back & learned it is some sort of low-income medical/dental practice on Main Street Springfield? Maybe Mass Health? In any case, the …
I’ve come here and have had to wait for 5 hours for an appointment they scheduled me for. When it was finally my turn it was past their closing time and the doctor was gone for the day so it all went to waste. 5 hours in a waiting room. It …
Im happy with their services. The dentist I have seen here have always been very nice and was very open with me about my dental health.
The best doctors in Springfield work in this building. The do walk ins. They have recovery counseling. They even have a gym for anyone who goes to caring health center. I recommend everyone in need of a new clinic.
Very disappointed, so my appointment was for 8:40am but when I got a reminder call for my appointment time the lady on the phone told me a different time witch was 8:45 So I showed up at 8:50 witch would of been 5 mins late to my …
Worst place . Front desk is disrespectful. They don’t know how to talk to people. I took walk in appointment first person,, at 12:45 It passed 3 hours and nothing happened. People checked in after me was in before me . I had an emergency …
I am not very satisfied with the referral process for the doctor. The doctor was great but when he referred me to see other doctors it was never done and only after many repeated calls and threatening to fire the doctor and write him to tell him why, did I get some help from the manager of the referral department.
Go ANYWHERE BUT HERE! Do yourself a favor!
These people are totally incompetent! I wouldn’t go back, even if I was dying. STAY AWAY. …
Do not go to the dentist here, my son had a root canal and ended up in the hospital with infection. They didn’t give him antibiotics or pain med’s after the root canal, which should be standard for a minor surgery! Unprofessional staff and receptionist! Minus five stars if it was available!…
Fraud. Lying about cavities I didn’t have which is insurance fraud. Run far away from this especially if you have good insurance. Not sure why I even gave them the time of my day.
Caring Health Center was very helpful to my family. They responded to my phone calls very fast, listened to our concerns, and developed a strategy to address these concerns. If you need help navigating the health are system, I highly …
Worst medical facility i have ever walked into. The incredibly abrasive receptionist cut me off 4 times after asking me a question. After a brief struggle to even indicate who i was and that i was a new patient assigned to a doctor there, …
I’ve been treated here for mover 30 yrs and I think they could use improvement, specially in the way they see walk-ins but overall I like my PCP .
I used to go to the sumner street office. And I had a very good experience. Till they did a blood test. And they blew up my phone 8 times.
I filed a compliant. And nothing was done. Then I transferred to main street. …
They will change your primary care doctor. Multiple times. Then tell you no you can not have your meds since we changed your doctor. Not are fault. But now wait till they call you back oh yea. dont hold your breath. Dont count in this place to tale care of you find some where else.
Waited 2 hours just to be asked the same questions by two different nurses. Meanwhile I hear them talking about my information and joking. When all that was said and done the second nurse tells me the doctor won’t be seeing me( after they …
Worst doctor office ever the secretary don’t know what they are doing its very unorganized and unprofessional. They should change their name to the worst caring center in Springfield MA. Secretary call personal calls while at work and patients standing waiting for service 0 stars not 1 stars I take it back.
Ive never felt the need to write a review on any other establishment. I wish I could say going to Caring Health Center was a great decision. If I was basing it off of the dental staff, I would give 5 stars. If i was basing it off of the …
This place is horrible!!!!
Caring Health center staff are so rude! They can’t even put a smile on their face. The only one that was nice and PROFESSIONAL was the doctor. Oh and they took …
I did not like it. First, my pcp did not want to give me a letter of recommendation for wls. She said it was best for me to bring medical records, but because she didn’t know anything about me she couldn’t. Secondly, the place did not look …
Waited 12 days for an EMERGENCY INHALER prescription to be filled. Called several times. Was sooo nice because I really needed and wanted it. This place is the opposite of caring in my experience; they were not only non-communicative but so …
It was good overall. Due to covid we had to wait outside in the cold for a while but it’s all good. The staff are respectful and they help with what we needed for the most part.
I just called with a toothache and was told that I have a balance of $325 , which I paid in July for a check up and scans. I told the guy I was speaking with I already paid this the day I was seen and he hang up on me, now nobody picks up …
I read a lot of bad reviews before going to my appointment and I was very nervous, but everyone I spoke with was super nice and they saw me within 5 mins! The doctor I got was amazing! And I felt very comfortable!
Clean facility. Unprofessional, inappropriate employees with horrible phone etiquette. Scheduling is far out even when the necessity is severe they ask you to come in as a “walk in”. You’ll be expecting to be seen as a walk in but then you …
In the pharmacy Receptionist is very very rude and unprofessional she don’t care about the patient I request please don’t use this pharmacy especially if you have problems in English
Had a really sore molar and needed care right away so went to a Caring Health where the team there was sensitive to their existing patients and catered to their appointment times but met my needs as an emergency patient and got me what I needed to fix my problem with no issues whatsoever! Quick, friendly, caring!!
I had my dental needs met here some 5 years ago and they did an amazing job on what I needed done so much to the point of going back once again and have a very simular procedure done again so that is how you know a place is good when you go back
Really BAD experience with this health center. In order to get feedback on the School Medical Form, it took 3 weeks (me calling almost everyday and always have them talking to Health Records)… 3 weeks of chasing down the assistant, I am …
I went to the Dental Clinic on Main Street as a an emergency walk in patient. I had 3 back teeth extracted at another dentist a week prior and was in so much pain I couldn’t eat or sleep. The receptionists were so caring they got me into a …
Worst place ever. The most inept irresponsible lying people I’ve ever met. If you value your health stay away from this place!!!!!!!!!!!!!!?? I have seen top management about my very negative concerns. Was told by upper management that the …
The dentist and hygienist are very nice. It is hard to comment on the quality of the work because I bring my 99 year old mother there, and she is NOT your typical patient. I can tell you, however that her dentist is very patient, polite, …
We received first class service. The representative who helped us, Noor, was very attentive and knowledgeable. Our issue was resolved immediately. Highly recommend this health Centre to others in the area.
Even though the doctors are really good there, the customer service is very poor. The staff is uniformed to triage patient medical emergency. My mom’s emergency follow up had to be scheduled within 7days and they gave her an appointment in …
Impossible to get ahold of someone, wrote referral to orthopedics for wrong body part, asked for them to send my medical records to my new geneticist before our appointment 3 times. Never sent. Need to get immediate xrays and echo taken but …
Seeing the bad reviews of Caring Health Center. I was thinking it was gonna be bad, but in fact it went pretty smoothly. There is a some waiting time, but that is to be expected. The doctor I had took the time to listen to me and I love doctors that do that because they truly want the best care for their patients.
They do NOT return calls back. They leave you waiting and never return calls for an emergency call placed to the doctor. The worst Caring Health Center is the one on Boston Road in Springfield MA. They do NOT care about their patients AT ALL!!!
I never give reviews but my experience at this Center was remarkable! I had the worst pain in my tooth and thought I should go to ER thinking it would take too long for an appointment. I’m so happy I made the call as they were willing to …
Call ahead before you go!! Check in first, then they’ll call you to come in when they’re ready for you. They don’t have walk ins anymore, but they can schedule you pretty quickly! Staff is awesome. (This is NOT a bad review) this is an informative review!
Horrible experience .my mum usually goes Main Street for appointment ,today we went there and they send us to summer ave. Summer ave front desk lady said ur appointment is not here it’s on Main Street again and send us back saying she is …
Disgusting staff, it’s unfathomable that when you call them they’re angry at you for calling them. I returned a call and politely asked where or who I should be talking to and this woman goes “ugh whatever” and hangs up on me. What on …
The USCIS listed Caring Health Centre as one of the centres to do a medical examination. I called the centre this morning (June 21) at 9:30 am to seek an appointment and ended up speaking with a front office personnel who bemoaned me for …
Alyssa from the dental department was very professional and accommodating given the short notice of my fathers tooth pain! She was able to get my father in quickly! Dr. Castro and Chrissy did an awesome job extracting the tooth! Quick and painless! Thank you!
I had a tooth removed on August 5 the doctor said come back in 2 weeks to do impression for dentures.very happy with his work.
But when I went to front desk and spoke to Cadence she said the doctor wants me …
Horrible !!! Why does the security have to torment everyone walking thru the door??? And why can you walk into a real hospital and they don’t make you do allllll the stuff the guy with the black clothes make you do?? He’s horrible. Making …
I walked in on Saturday and was directed to the upstairs area to be seen… the place was as empty as empty can be. (Unless there is another entrance or something I’m unaware of.) I waited for roughly 20 minutes till the person who told me …
For the medical records form they said 7-10 business days. It’s been a month that I have been waiting and it has not been completed yet.
Ridiculous.
Front desk and HR i dont know where they get these workers from?? A Temp?? Half of the dont even know what they are doing they look lost. Or look like they are there for a paycheck🤔 horrible place to go. On top a 2hr wait on the phone to speak to someone?? Really?? You will die before anyone gets to the phone. …
I was an employee at caring health center . I won’t say the reason but I was taken out of my position unfairly. Caring health center does not value their employees neither their patients.
I had the best experience working with the health navigator named Lydia. I was having trouble getting health insurance on my own. She was friendly, called me back all the time, and helped me get the health insurance I needed in a matter of …
IF IT WAS POSSIBLE I WOULD GIVE ZERO STARS IN THIS REVIEW AFTER WHAT HAPPENED THIS MORNING! It usually takes a lot for me to ever get mad or come out of character, but this morning I came close to snatching security’s face for disrespecting …
This place is terrible with returning phone calls. I am helping a quadriplegic patient. Been leaving so many messages to register him as a new patient and hasn’t been able too.
They are really good to me and always doing there best to get what I need done asap I love going here I wish it was closer to my home I don’t want to switch doctors again plus the ones in maine all suck