Biggest Mistake Of My Life.. They lied about the condition of the car, AC went out 3 weeks after purchase then to top it off they stole $3400.00 from my account and kept giving me the run around to get it back!!
I having been calling home office for one hour. No one pick up, I have some issue needed to be resolved. But i can take my business to a company that act like they wants to do business with me
HORRIBLE, HORRIBLE, HORRIBLE, HORRIBLE EXPERIENCE!!!! I PURCHASED THE CAR IN JULY AND IT’S BEEN IN THE SHOP 5 TIMES. I HAVE REQUESTED MANAGEMENT TO CONTACT ME REGARDING THE PURCHASE, BUT NO ONE WILL COMMUNICATE WITH ME AND DISCUSS MY …
THIS COMPANY SHOULD BE REPORTED TO THE STATE ATTORNEY GENERAL’S OFFICE IN EVERY STATE THEY OPERATE IN. THEY ARE THE BIGGEST CON GAME IN THE USED CAR BUSINESS. MY FRIEND IS GETTING HOSED BY THESE AHOLES. DO NOT BUY FROM CARMAX. THEY PUSH EXPENSIVE WARRANTIES THEN IF ANYTHING MAJOR HAPPENS THEY WILL LOOK FOR ANYWAY NOT TO HONOR THEM.
Worst experience ever …… on the 6 day the transmission broke down they had car for a week I got no rental … and guess what my car I back at the shop agian its 3 weeks already and this time they stopped my rental not even 6 months with …
hello i have purchased 3 cars from carmax in Savannah ,Georgia my problem is have i made appointment to get one of cars a oil change i asked two different employees …
Wanted to purchase 2018 Lexus GS350 F Sport with 18k price at 39,995.00 notice that the 2 front tires were replaced but 2 rear were not replaced asked manager to replace the 2 rear tires and l would purchase the vehicle.Manager refused to replace the rear tires.Will not spend 43k and have to replace 2 tires after purchase.
I used to do lots of work for Carmack hauling there cars until one of there employees tried to get my brothers company to give him 10,000 dollars to keep the work and when we in formed Carmack about what was going on the stopped working …
worst place to do business with purchased a vehicle 5 months ago and they still can’t produce a title and when I try to call them I get the run around or placed on hold for hours
I waited at their Columbia location for several hours while customer after customer came in and was seen i checked in again after 2 and a half hrs only to be told that I had not checked in if I did not need a car I would have left they have a roster full of bums on their staff..
I’ve researched this vehicle and Carmax Naple does not have the correct car history, and will tell you the manufacturer warranty is still good till 9/18 which is not correct.. It ended in January 2018. The vehicle was purchased at auction …
DO NOT BUY A CAR AT CARMAX! DO NOT BUY A CAR AT ANY CARMAX IN AMERICA ESPECIALLY THE DAVIE LOCATION! BLACK LIVES DO NOT MATTER HERE. THEY TOOK ADVANTAGE OF A YOUNG BLACK AFRICAN AMERICAN WOMEN. THE WHOLE MANAGEMENT TEAM AT THE DAVIE …
Bad customer service ..they sell bad and damaged cars but im gonna do big campaign on socail media against carmax ..we bought our car last year in november.less than 1 year this month the engine broke down and it will cost us 6000 $ that is …
My grandfather originally tried to co sign for a vehicle for me due to the fact it was turned down he still wanted to purchase the vehicle for him self they told him that he couldn’t buy his own vehicle unless he’d gotten financed through his own bank because they thought he was getting the vehicle for me. At the midlothian office
I still gave Carnal a 4 stars rating even when we went through some trouble with our car which started out by getting the wrong car..
We purchased a 2015 Chevy Cruze.. Signed all paper work and the Deal was done.. …
We had an appointment with Carlina Jones at the Thornton Road, Douglasville Ga. location from the start we had complications, when my daughter went to test drive the vehicle the check engine light was on and the car stopped in the middle of …
Tried to talk to Jamie about my account but wouldn’t give her my ss# because my information was stolen
She refused to help me. There is always another way. Never again. CROOKS
i have been searching for a dodge ram 4×4 bighorn additon
i found one in Jacksonville Florida i talked to a sales person
i was already approved by captiol one …
This place is a joke. I am not going to get into ANY details but they need someone there who can make decisions. There is no need for me to try and file a complaint here and all they are going to do is reach out to the location I have the …
This is a stereotype used car lot, just using media to portray themselves as ethical. I’m 63 years old and have been bullied, harassed, intimidated, lied to and given a total run around. THEY ARE EXPLORING SENIOR CITIZENS!
We bought a truck from gastonia nc and they have had the darn thing more than us and we are the ones paying for it. We bought a camper and it has never been out of our yard we have nothing to pull it with my name is Karen Davis
NOT REAL HAPPY WITH CARMAX FOUND A CAR FOR MY WIFE VALENTINE’S PRESENT AND DID THE FINANCING PAID TO HAVE THE CAR SHIPPED TO ME CAR WAS 10 HOURS AWAY THEY SAID IT WOULD TAKE UP TO 21 DAYS TO ARRIVE WELL I CALLED 15 DAYS IN AND THE GUY WAS …
I got loan and then it fell threw gave them 5249.00 Down payment in cash then when I went to get Down payment back they said had to wait at least week to get in mail but they lied to me just to get me out of the office now there saying it …
I did not like my visit to carmax. There are a lot of reasons but I’ll keep it short… #1: The customer service was awful #2: They a only care about their own profit (but I guess that’s just business)
After 2 weeks my check engine light came on. They claimed they fixed it & 1 week later the check engine light was back on. Not to mention the people in the service department are rude as heck.
I am changing a one star review to 4 stars, because CarMax came through even though it took a few days and there was a lack of communication. Otherwise they would receive 5 stars
Just wanted to give a shout out to Christian who called me back this morning to answer all of my questions about a car I’m interested in. He was very helpful, answered every question I asked, and I appreciate the the time he took to listen to my concerns. He was polite, professional and a pleasure to talk to. Great customer service !!!
I bought my car from carmax two years ago and want to trade it in to get another car st carmax…. they have me the worst trade in value of their car!!! Two other car dealerships offered me twice as much than carmax! I will never buy from …
I couldnt give less than 1 star but they dont deserve 1 star. I bought a 2010 HHR from them and have had problems from day 1. It has been in their shop several times but they say they cant find the problem. I will NEVER BUY FROM THEM AGAIN.
I had a 2014 Chevy volt transferred from one store to another took about 2 weeks paid $250 for the transfer non-refundable called every 3 to 4 days to check up on the car it gets delivered we set a time for the appointment which is supposed …
I’ve been a FAITHFUL CUSTOMER for over 6 years. Up until COVID-19 things were ok, NOT PERFECT, but fair. Over the last 3 months CUSTOMER SVC and their product quality has declined significantly, unfortunately gravely AFFECTING my business. …
Carmax in Savannah GA screwed me over. You can read my comment about what happened there. I was contacted by carmax customer service who never responded to me. Carmax isn’t ran well, and pushes customers off when there is an issue. I will never shop here again and I will never speak positively about them.
Best car buying experience yet. I found my “new” car online and then worked with Marty Hannon in Ellicott City, MD to make it happen. He was helpful, knowledgeable, thorough and completely straightforward. No pressure – no sleight-of-hand …
I would give no star if I could. I will never buy a car from Carmax again. I have only had my SUV for 6 months and have had problems after problems. Its now back in the shop the 4th time with $500 worth of repairs that need to be done. I …
No haggle prices…… more like wait while we screw you. I shouldn’t have to wait 40 min to test drive a car thats more than fair market value. or even talk to a consultant. Especially when there 7 people standing around. Very frustrating!!!!! Congratulations Carmax you lost yet another customer!
My 1st time buying a vehicle from there. The vehicle I purchase from them has given me nothing but problems since the 2nd week I’ve had it, And they tell me they don’t know what’s wrong with it. They have my truck for almost 2 months …
Hey Carmax why does your reps continue to put me on hold, then hang the phone up? I’ve bought 3 cars from you. Need assistance. Life negatively affected by COVID19 and all I get is “No haggle pricing” and “Please hold”. I am tired of being ignored.
This review is not specific to this location but for CARMAX as a company.
I realize everyone has their own reasons for shopping at CARMAX but this is my opinion and take responsibility for my mistake for buying a car from CARMAX. …
This post do not even deserve a half a star I bought a 2017 Nissan rogue sport a year ago the service department is always too busy to answer the phone appointments they want to give you months away I don’t understand you pay your money for …
We were asked to let them run our loan request thru their own loan co. We did it was accepted quickly at 12.78 interest we said no thanks. We called USAA they did the same at 2.78 interest
I had a vehicle shipped. After waiting for over a week I decided to call and ask about it. The sales person ignored my calls and text until I contacted the local one here and cancel it. They were unprofessional and not to mention they had change the price.
I started my experience with this company on November 2 2017. I found a mustang in Albany New York. I could have it shipped in to Mechanicsburg Pa for 150.00. So I called they were very helpful I got approved and I handed over the transfer …
I have a vehicle I purchased July 2017 soon it will be the 3rd time the car has been in the shop .I have called spoke with someone in Virginia ,a female .all I’m getting is the run around about this vehicle. the car is worth half of what I …
We bought a 2017 Nissan Rogue from the one in Gastonia back in February and had to bring it back for a leak and it was so called fixed. Water started to leak again and they scheduled us an appointment for May 24 and they checked it out and …
AMAZING CUSTOMER SERVICE. I had Leila Haynesworth from the Richmond, VA headquarters and she was very responsive, professional, and helped me with all of the prerequisites to getting my dream car , immediately and quick and easy. I really …
Tried to reach out about a check my business received in the mail, called the corporate number and was on hold for a while and kept getting asked if I wanted to hold or leave a message- kept hitting 2 to hold- eventually got a recording …
If I could give 0 stars I would. Carmax repossessed a vehicle that we purchased from a private party and have the clean title in our possession dated January 2018 it is now August 21!! We have received no help in getting the vehicle returned.
Carmax is one of the worst “dealerships” in the world. Nobody there can do there job correctly, everyone had a Attitude. And I had my car for a month and it was in the shop for half of it and still not fixed cause they broke stuff that wasn’t even broke to begin with
I purchased a 1998 Landcruiser from carmax more than 20yrs ago. However I attempted to purchase a new vehicle on my Birthday June 10. I wanted to use my Landcruiser for a trade in. It was a horrible experience. Come to find out carmax has a …
Don’t purchase a car from CarMax it’s a living nightmare. They talk about fixing the issue and don’t do anything. They have been play fixing my daughter car since the purchase . There was so much stuff wrong with the car. We kept telling …
Me and my wife bought a 2014 camaro ss convertible with 32000 miles on February 23RD 2018.Car needed alignment, brakes were low 4mm pads,key would not come out of the ignition after shut off the car,convertible top was leaking inside the …
Carmax on Capital Blvd.in Raleigh NC, has a service department full of rude, condescending employees who are just looking for a reason to not honor the 30 day warranty or the extended warranty that can be purchased at time of sale. My son …
I have been a customer with Carmax since 1997. I recently purchased a 2017 QX60 from the location in Woodbridge, VA. The vehicle has two scratches on the rear. After purchasing approximately 16 cars from Carmax since 1997, Carmax refused …
Literally at CarMax right now…. have the funds, a trade in that is able to go right o to the lot for resale, their buy offer in hand for the trade. Now o the fourth day of the salesperson not prepared and telling us “I know this must be …
I purchased a 2011 Dodge Challenger from here last year, I also purchased the extended warranty and I have been getting the run around. They will not provide me a rental they want me to take the car all around town to get it fixed they want …
We’ve always had a good experience at CarMax. We’ve bought one car from them and sold 3 to them. It’s always been a fast and efficient experience. Also, if you have a problem with a specific store, I’d go to the store manager first. I’m sure they can resolve any issues at a store level. That’s what they are there for after all.
So…. this is car number 5 we have purchased from Carmax. The other 4 experiences we could not have asked for more from the guys at Potomac Mills.
On day four the transmission started having issues and was in the shop for 2 …
I have purchased 6 vehicles from carmax in Clearwater and Tampa. I have always had good experiences until my last purchase of a Dodge ram. It was in the shop more than I had it. If I had to count how many times I had to drop it off for the …
Do NOT buy a car from this company! Purchased a car on 8/11/17 the following day noticed they had put electrical tape over the check engine and air bag lights! Carmax refused to accept responsibility for this and kept passing the buck. 1st …
Soooo my Carmax experience has been a headache!!!! Purchased a Buick Lacrosse in August 2017, it has been back for service 6 times.. there has been rubbing noise, rough starting sound. apparently they have fixed those issues several times …
I had a vehicle transferred in from KC missouri.
A Mazda Miata. The CarMax here told me they had to do work it wasn’t ready.
But yet the person I was working with told me it was ready. …
Never purchase a vehicle with this very unprofessional company . I took my complaint to the very top the CEO of the company called and spoke to customer relations only to be transferred back to the local office . Then once I did talk to …
I bought a 2012 Lexus RX350 at CarMax in December trusting that everything worked. Never did I think to check the “Air Conditioner “. When I did in July it didn’t work. I called Car Max to see if I could bring it in. We could not …
I live in South Carolina. I was approved for and had a vehicle on hold at the Newark, Delaware store. I bought a plane ticket based on representations made. Followed up on Friday January 10, 2020 before I flew out. The store had no …
I bought a 2007 Toyota Camry from the CarMax in oak lawn,IL in July of 2016. I was told there were no open recalls on my car which was true. However, I was not informed of a limited service campaign for my engine that has since expired …
Highly highly disappointed with my purchase from carmax. I’ve had the same brake problem that was taken in for service SEVERAL times. I was told my a rep that I have up to a year to return the car to have it fixed for something that …
I keep having terrible experience with carmax in orlando, sales people are misleading and some of the service members lack customer service .
As a reminder if people don’t buy a vehicle from carmax eventually the company …
We co-signed with our daughter for a car on November 16, 2019, from Tyler, Texas Car Max. The purchase process was fantastic. No back and forth. No drama. Just pick a car, get financed, take a picture with a bow on the car, your out the …
Have extend warranty, car fixed, after car max.attempted to tell me that my car needed no work, sent to dealership needed multiple parts replaced, filled my washer fluid with tap water. had my car for 9 days, charged me 900 cause I kept …
I had a car loan through Carmax & sent paperwork to them to reaffirm my car, someone at Carmax signed the paperwork but didn’t return the paperwork until 3 weeks later & after the date the paperwork needed to be returned into the court!!! …
This is the first social media review I have ever written, but there comes a time where enough is enough and something needs to be said. I only give this business 1 star because their sales staff are genuine. The Maple Shade, NJ service …
I purchased a 2018 Camry LE with about 36000 ml in April of last year from Carmax in pompano Florida. The car worked fine up until on April 28th 2020 I noticed weird sounds in the engine so I towed the car back to the point of purchase …
My daughter and her boyfriend have had the worst experience at the Modesto CarMax. He bought a car in March or April of this year. After having the vehicle for 3 1/2 months the clutch and transmission went out. CarMax had the vehicle …
I bought a 2016 Lexus ES 350 in Kansas City Missouri on May 3 2019 then got a wreck in 10 days later and its totaled. I was having a title with me. Until Nov 11 2018, Miles Butler was the one who contacted me and told me to send him my …
I think its carmax as a whole selling lemon cars. Purchased a chevy malibu in 2019 and literally the a couple days after purchasing it the car had been in out the shop replaced brand new in the front and literally got in a accident smh. Now …
I just returned from a 12+ hour drive to Carmax in Boise Idaho in which I rented a car. I was told I had been approved for a vehicle and given the vin # in order to purchase insurance, which I did. I spoke to the “salesman” on the phone …
We bought our car a few years ago at Carmax and they claimed the car has never been wrecked well guess what the car was t boned and I’ve had nothing but issues with the car. Not to mention we got a 2015 Ford Fusion with 45000 miles and we …
I bought my car on March 2nd of this year. I had called the corporate office about a month ago because after 5 months, my bank STILL did not have the title to my vehicle because Carmax of Fayetteville, NC failed to complete the paperwork …
I know you have a business to run and need to make a profit but you guys are crooks. Your financing department will hold a check past the due date to rack up fees. They then proceed to accost and harass us for a check they already received. I have no doubt we will strengthen the lawsuit against you that’s already pending.
If I could put negative stars I would. This place is unbelievable. I purchased my first car here a little over a year ago. I bought a 2015 Ford Focus my monthly payments are $353.26. I have always made my car payments at least a few days …
To carmax Carmax of Jackson msHi this is Katherine Chisolm. Jennifer Rodgers mother. I am contacting you about the murono 2011 since the second day she purchased it broke down. Since then at least 7 other times it has been the transmission. …
I was at carmax yesterday to see what they would give me for the Land Rover I bought in November, yes I’ve had it for only 2 months. It almost left me stranded while driving from San Antonio to Florida to see my family during the holidays. …
On Saturday I walked into the Woodbridge location to sell my vehicle. Walking in there were two gentleman behind the desk, I was not greeted however Mr. Jorge had to direct the other guy to assist me. While explaining to the young man my …
Wehicle is missing over monts. Talking about towing company which CarMax providing to customers in Kansas City. This Is 50 I pay rent a car out of my pocket my vehicle doesn’t exist it was finally find today. It was by the CarMax but …
I recently purchased my 2017 Ford Fusion Hybrid from the West Broad St location in Virginia. The model that I wanted was in North Carolina so it had to be shipped. My salesman(Lemende) said it would take about 7 business days, it took 3! …
Absolutely no help at all. Can you say useless ? I can’t process the concept of you trying to inform them of your situation when all they do is “make a decision” with the store/management your having the issue with. Also they do lie to you …
I used to love Carmax but the Jackson TN location has dropped the ball one too many times. Problem one is they schedule my appointment three weeks out even when there’s no holidays. For the past several months I’ve been bringing my car in …
Sold me a car without telling me it didn’t come with a spare. When I discovered this the next day, I called and spoke to Lee, a sales Manager. He could care less. “Yeah someone should have told you.” Don’t like it? Bring it back. That’s …
Was treat as if I was not worriedof service the sales reps were laughing at me Because they jacked my created up. And that was very upsetting. Because my credit score was 625 and CarMax Kepler messing up my order so. My credit was dropped. That was not fair.
What happened to you CarMax!!!!! Yall started out 5 stars.. now you have the worst customer Service. Rasict people and corrupted. I bought 2 cars from yall. But yall no longer have my business.
Bought a car in June of 2019. I’ve had 5 major repairs done to it in the first 16 months, the newest being the transmission. Its still not fixed properly and again I’m taking MY time off work to take it to them when it should of been fixed …
Carmax has been terrible since day 1 and it has only gotten worse. For background, when i bought my vehicle from Carmax it was missing some of the features that is supposed to have and was not in the condition it was claimed to be in. Fast …
Bought a car at my local CarMax, took it in to get service done on my Hyundai hybrid that kept giving a safety warning to stop driving it. First time bringing it there I was told fuel canister was the issue I took their word and told them …
Let’s first put out that carmax denies you access to view your account when you get behind, during this pandemic period where many families are struggling to make ends meet. They deny you access to your account online to make any money …
My 2019 ford fusion hybrid I bought from carmax in October 22, 2020 was riding very rough and making a lot of cabin noise, so I took it back to carmax in December explain what was going on with this car, they gave me a loan and since it …
Very disappointed with my purchase from CarMax. I purchased my vehicle November 2019 and I’ve had to bring it in five times for service. I thought their vehicles were inspected before selling them, if this is true I’m sure these issues …
Caveat Emptor – Buyer Beware
We went to CarMax to buy a used car in good faith. We had been a satisfied CarMax customer for many years in Sanford, FL. …
I purchased a 2013 Nissan Murano with 94k miles in June 2020. I drove it delicately for 6 months before it broke down. One thing after the other was wrong with it. Each time they said it was fixed, I was lucky to get it home. I don’t …
I have always had great things to say about Carmax. This experience has been a nightmare. I get things can’t always be perfect but this was unacceptable. I brought my car for a specific issue. It was looked at and I was told that it had a …
I wanted to share my recent experience with CarMax and CarMax Auto Finance Kennesaw Georgia location.
On April 5,2021 I was approved for a refinance loan with another banking …
I honestly do not recommend purchasing here, I purchased a vehicle a little over 5 months ago and was told that GAP insurance isn’t offered. Fast forward to now my car gets totaled and I find out through other people that they in fact DO …
My boyfriend & I got a car shipped out to the Bloomington, Illinois carmax store. We set up an appointment to get a test drive. When I went into the store they told me that I couldn’t test drive the car because of insurance. Since when do I …
I bought a car 2 days back. My DCU loan got late so they sold me their very expensive Car loan. They convinced me that I can easily transfer the loan to DCU with no issues. Big mistake on my part. Now I am calling Carmax and Carmax finance but they dont even listen to my issue.
I am beyond disappointed and upset with how I was done by Carmax. I purchased a car last week; a 2013 Hyundai Elantra 103k miles in the Fayetteville, NC. The process was very long, although the salesperson was really nice and found me a …
3 months that I’ve owned my car from the overland park store. 3 months trying to get my paper work to register my car and no one can seem to figure this out. My tags have been expired for over a month and no one can seem to figure this out. I will never buy a car from CarMax again.
My son purchases a truck from Carmax put 13,000.00 down on this truck two months later carmax cannot seem to get the title from owner and was totaled they would not give him his money back he is making payments but does not able to get …
Nice going NOT!!!!!!!!!!!!!!!! My son came in for 2 rear tires owed to him for the purchase of his 2016 BMW, paid and bought by himself NOT his parent’s money and someone DAMAGED his car. The car was wiped to remove SOME of the scraps when …
My husband and I had a VERY BAD experience at carmax in Tupelo Mississippi. The so called manager was rude and unprofessional. The car we wanted was very dirty on the inside. Coke stain in the passenger seat, tire light was on, crack in the …
So my husband and I paid cash for a 2018 Pacifica on Jan 17, and to say the least, what we thought was going to be an easy hassle free transaction was everything BUT that!!! …
Total let down.. Should have known it was too good to be true.. I received confirmation multiple times via phone conversation, and email that the truck was being shipped to a nearby location, and I was to go pick it up. So I ended my …
CarMax was awful. Selling a car for my parents. Called the corporate office not once but twice to confirm Power of Attorney, Notarization and the forms that would be acceptable. Upon arrival they would not accept any of the items they said …
Just purchased a 2017 Genesis G90 Ultimate from the Memphis store last night. Got home and discovered that the rear arm rest will not let down. My son, an engineer tried looking at it. We both read the manual and looked online. Simple …
My husband and I have purchased around 20 plus vehicles from CarMax. Most of our experiences have been pretty good. However, every time that we visit the Orlando store, there’s something that happens that is completely unacceptable. This …
IF I could give zero stars I would. We’ve had problems with our car since we purchased it’s extremely ridiculous! SAVE YOUR MONEY, don’t buy a car from here
i bought a 2008 buick lucerne at the charlotte,nc location on independence blvd last april, at the time i test drive the car i noticed a bad noise in the front wheels, they fixed it, two weeks later the car broke down and i called the store …
My husband and I purchased a 2015 Nissan sentra from this company under a year ago. Less than a month in (Sept), we started to experience high-pitched screeching followed by a low grinding noise when we used the brakes. We took the car back …
These guys deserve no stars for review…I did paper work online. Got call back they secured vehicle i paid transfer shipping fee to my local car. Was told the vehicle would be available in appx 12 days. …
We bought a 2012 Suburban on September 10, 2020. Right after purchase the motor broke down and our vehicle had to be taken to the dealership for the problem to be resolved. At first we were told the Suburban needed a new motor, but then all …
had to deal with the corporate office and when I tell you in Auto sales I deal with some Rude people but this takes the cake!! They seem to make a habit out of selling cars they can not get the title to and then play stupid (probably not an …
Never buy car online …No one seems to know what they’re doing .. bought a car online… Different story on different day… everyday car will be ready for pickup…..no we have more questions from someone else. Yet it was approved?????? Get someone with a college education…..
This is an actual review of carmax’s corporate office, not a avenue to complain about the local store. That review will be in the appropriate location, and boy was it a ride I went through with them. On to the review I had quite a… …
Update: WAY TO GO TEAM CARTER!! She was AMAZING! She made sure I received my refund within 48 hours. Superior customer service and professionalism. Thank you 🙏 …
Amanda Berger is the best. She is very helpful, kind and professional. We are a dealer and were waiting for a duplicate of the title for about a month and all the time I called or emailed her , would get an answer right away. I wish all employees at Carmax were like that!
Purchased a car from Car Max June 29,2022 as of today still do not have all the correct paperwork to register the vehicle. But the main problem is the gave me the title in the first person’s name with a copy of a Power Attorney and not the …
Car max in Montgomery is so rude and they do not care about the customer or the customer situation. I purchase a car in 08/05 every since I had this car it shakes once you reach higher speeds. I took it in to car max and they said it the …
I purchased a vehicle on 10/28/2022 within two days the check engine light came on. I took the vehicle back to get issue fixed which they claimed to repair, two days later the same issue occurred I’ve been waiting 12 days for my return my check to my bank. I highly do not recommend doing any business with any carmax.
Was involved in an accident last week with someone driving a loaner vehicle from CarMax (the person admitted fault on the scene) and come to find out this person doesn’t have insurance and now CarMax says they have nothing to do with it. …
I would give them a negative 30 but I had to put something. Absolutely the worst experience I have ever had in my life. Was approved paid transfer fee and one month and one day I still don’t have a vehicle. After 32 days which was to be 14 …
This place is AMAZING!!!
²3 the station
Still being built.
Its an ok place
Great people.
Worst company ever
I just love this place!!!!
I work here 🙂
Not a good company…
Very nice campus
Beautiful
Reasons
Perfect!
Great location friendly staff
Love for the people opportunity for a better life
It’s an amazing place to work!
Phenomenal company!
Thank you for making it right
Best place to work ever.
Wife loves working here
DON’T DO IT!
They suck. I wouldn’t recommend anyone to them.
An amazing experience and best workplace conditions ever!
Predatory Loan and after almost 40 payments, no flexibility, just lies.
They never answer the phone. What kind of business is this?
A fun place to work or be invited to. Great summit! Thank you.
Well at first it was not so good but they went and fixed it but all in all ot was good
I was discriminated against and my application was refused as retaliation for being a former employee.
Great place to work. All are a great group of people!
horrible customer service and will not be doing business with them in the future
Really bad company!! Messed up my credit and said “oh well now its your problem”
Yes they are over priced & Not all their cars are accident Free!
The worst dealership in the world 🌎. And zero stars ✨. Selling people nice looking 🍋 …
Employee at the Carmax location on Beam Ave in Maplewood in MN was beyond the rudest and meanest manager I have ever encounter.
The worst experience ever! Do not recommend to anyone! Service is unacceptable
Very poor, poor customer service. Salespeople, does not follow up, resulting in a lackluster experience. Hence, no sale. Any questions? None.
CarMax headquarters, it’s a beautiful building and the staff that I met with or very friendly hospitable respectful professional people.
First time was awesome, second time horrible customer service. Unbelievably horrible! Never buy a car there again.
Biggest Mistake Of My Life.. They lied about the condition of the car, AC went out 3 weeks after purchase then to top it off they stole $3400.00 from my account and kept giving me the run around to get it back!!
My bestfriend Anthony jenkins had an bad experience with the Charleston,SC location please DO NOT SHOP WITH THEM are the company. We warn you.
I having been calling home office for one hour. No one pick up, I have some issue needed to be resolved. But i can take my business to a company that act like they wants to do business with me
Finance dept are thieves. Generating their own check numbers to draft my account without authorization.
Terrible at Palmdale Carmax do not invest your money there. I waited for more than 2 and a half hours to walk away with no service and rude employee.
HORRIBLE, HORRIBLE, HORRIBLE, HORRIBLE EXPERIENCE!!!! I PURCHASED THE CAR IN JULY AND IT’S BEEN IN THE SHOP 5 TIMES. I HAVE REQUESTED MANAGEMENT TO CONTACT ME REGARDING THE PURCHASE, BUT NO ONE WILL COMMUNICATE WITH ME AND DISCUSS MY …
THIS COMPANY SHOULD BE REPORTED TO THE STATE ATTORNEY GENERAL’S OFFICE IN EVERY STATE THEY OPERATE IN. THEY ARE THE BIGGEST CON GAME IN THE USED CAR BUSINESS. MY FRIEND IS GETTING HOSED BY THESE AHOLES. DO NOT BUY FROM CARMAX. THEY PUSH EXPENSIVE WARRANTIES THEN IF ANYTHING MAJOR HAPPENS THEY WILL LOOK FOR ANYWAY NOT TO HONOR THEM.
Worst experience ever …… on the 6 day the transmission broke down they had car for a week I got no rental … and guess what my car I back at the shop agian its 3 weeks already and this time they stopped my rental not even 6 months with …
hello i have purchased 3 cars from carmax in Savannah ,Georgia my problem is have i made appointment to get one of cars a oil change i asked two different employees …
Wanted to purchase 2018 Lexus GS350 F Sport with 18k price at 39,995.00 notice that the 2 front tires were replaced but 2 rear were not replaced asked manager to replace the 2 rear tires and l would purchase the vehicle.Manager refused to replace the rear tires.Will not spend 43k and have to replace 2 tires after purchase.
Have you call to work something out for them not to answer and make you leave a voicemail. Worse customer service.
I used to do lots of work for Carmack hauling there cars until one of there employees tried to get my brothers company to give him 10,000 dollars to keep the work and when we in formed Carmack about what was going on the stopped working …
worst place to do business with purchased a vehicle 5 months ago and they still can’t produce a title and when I try to call them I get the run around or placed on hold for hours
I waited at their Columbia location for several hours while customer after customer came in and was seen i checked in again after 2 and a half hrs only to be told that I had not checked in if I did not need a car I would have left they have a roster full of bums on their staff..
I’ve researched this vehicle and Carmax Naple does not have the correct car history, and will tell you the manufacturer warranty is still good till 9/18 which is not correct.. It ended in January 2018. The vehicle was purchased at auction …
DO NOT BUY A CAR AT CARMAX! DO NOT BUY A CAR AT ANY CARMAX IN AMERICA ESPECIALLY THE DAVIE LOCATION! BLACK LIVES DO NOT MATTER HERE. THEY TOOK ADVANTAGE OF A YOUNG BLACK AFRICAN AMERICAN WOMEN. THE WHOLE MANAGEMENT TEAM AT THE DAVIE …
Bad customer service ..they sell bad and damaged cars but im gonna do big campaign on socail media against carmax ..we bought our car last year in november.less than 1 year this month the engine broke down and it will cost us 6000 $ that is …
My grandfather originally tried to co sign for a vehicle for me due to the fact it was turned down he still wanted to purchase the vehicle for him self they told him that he couldn’t buy his own vehicle unless he’d gotten financed through his own bank because they thought he was getting the vehicle for me. At the midlothian office
I still gave Carnal a 4 stars rating even when we went through some trouble with our car which started out by getting the wrong car..
We purchased a 2015 Chevy Cruze.. Signed all paper work and the Deal was done.. …
We had an appointment with Carlina Jones at the Thornton Road, Douglasville Ga. location from the start we had complications, when my daughter went to test drive the vehicle the check engine light was on and the car stopped in the middle of …
Tried to talk to Jamie about my account but wouldn’t give her my ss# because my information was stolen
She refused to help me. There is always another way. Never again. CROOKS
i have been searching for a dodge ram 4×4 bighorn additon
i found one in Jacksonville Florida i talked to a sales person
i was already approved by captiol one …
This place is a joke. I am not going to get into ANY details but they need someone there who can make decisions. There is no need for me to try and file a complaint here and all they are going to do is reach out to the location I have the …
This is a stereotype used car lot, just using media to portray themselves as ethical. I’m 63 years old and have been bullied, harassed, intimidated, lied to and given a total run around. THEY ARE EXPLORING SENIOR CITIZENS!
We bought a truck from gastonia nc and they have had the darn thing more than us and we are the ones paying for it. We bought a camper and it has never been out of our yard we have nothing to pull it with my name is Karen Davis
NOT REAL HAPPY WITH CARMAX FOUND A CAR FOR MY WIFE VALENTINE’S PRESENT AND DID THE FINANCING PAID TO HAVE THE CAR SHIPPED TO ME CAR WAS 10 HOURS AWAY THEY SAID IT WOULD TAKE UP TO 21 DAYS TO ARRIVE WELL I CALLED 15 DAYS IN AND THE GUY WAS …
Called to have a issue resolved and it was within 24 hours as stated thanks carmax
I got loan and then it fell threw gave them 5249.00 Down payment in cash then when I went to get Down payment back they said had to wait at least week to get in mail but they lied to me just to get me out of the office now there saying it …
I did not like my visit to carmax. There are a lot of reasons but I’ll keep it short… #1: The customer service was awful #2: They a only care about their own profit (but I guess that’s just business)
After 2 weeks my check engine light came on. They claimed they fixed it & 1 week later the check engine light was back on. Not to mention the people in the service department are rude as heck.
I am changing a one star review to 4 stars, because CarMax came through even though it took a few days and there was a lack of communication. Otherwise they would receive 5 stars
Just wanted to give a shout out to Christian who called me back this morning to answer all of my questions about a car I’m interested in. He was very helpful, answered every question I asked, and I appreciate the the time he took to listen to my concerns. He was polite, professional and a pleasure to talk to. Great customer service !!!
I bought my car from carmax two years ago and want to trade it in to get another car st carmax…. they have me the worst trade in value of their car!!! Two other car dealerships offered me twice as much than carmax! I will never buy from …
I couldnt give less than 1 star but they dont deserve 1 star. I bought a 2010 HHR from them and have had problems from day 1. It has been in their shop several times but they say they cant find the problem. I will NEVER BUY FROM THEM AGAIN.
Carmax is like any other Used Car Dealership with higher costs.
The Carmax lower level team though inclined to provide high Customer experience …
They wish sell you a vehicle real quick but when you want to return it they won’t take your calls and give you the runaround
I had a 2014 Chevy volt transferred from one store to another took about 2 weeks paid $250 for the transfer non-refundable called every 3 to 4 days to check up on the car it gets delivered we set a time for the appointment which is supposed …
So far the car has been fine but it has been 3 months and I still have no license plates!!! every time I call i get the same lie as last time!!!
I’ve been a FAITHFUL CUSTOMER for over 6 years. Up until COVID-19 things were ok, NOT PERFECT, but fair. Over the last 3 months CUSTOMER SVC and their product quality has declined significantly, unfortunately gravely AFFECTING my business. …
Carmax in Savannah GA screwed me over. You can read my comment about what happened there. I was contacted by carmax customer service who never responded to me. Carmax isn’t ran well, and pushes customers off when there is an issue. I will never shop here again and I will never speak positively about them.
Best car buying experience yet. I found my “new” car online and then worked with Marty Hannon in Ellicott City, MD to make it happen. He was helpful, knowledgeable, thorough and completely straightforward. No pressure – no sleight-of-hand …
I would give no star if I could. I will never buy a car from Carmax again. I have only had my SUV for 6 months and have had problems after problems. Its now back in the shop the 4th time with $500 worth of repairs that need to be done. I …
No haggle prices…… more like wait while we screw you. I shouldn’t have to wait 40 min to test drive a car thats more than fair market value. or even talk to a consultant. Especially when there 7 people standing around. Very frustrating!!!!! Congratulations Carmax you lost yet another customer!
My 1st time buying a vehicle from there. The vehicle I purchase from them has given me nothing but problems since the 2nd week I’ve had it, And they tell me they don’t know what’s wrong with it. They have my truck for almost 2 months …
Hey Carmax why does your reps continue to put me on hold, then hang the phone up? I’ve bought 3 cars from you. Need assistance. Life negatively affected by COVID19 and all I get is “No haggle pricing” and “Please hold”. I am tired of being ignored.
This review is not specific to this location but for CARMAX as a company.
I realize everyone has their own reasons for shopping at CARMAX but this is my opinion and take responsibility for my mistake for buying a car from CARMAX. …
This post do not even deserve a half a star I bought a 2017 Nissan rogue sport a year ago the service department is always too busy to answer the phone appointments they want to give you months away I don’t understand you pay your money for …
A warning about the maxcare warranty (and by extension carmax themselves for selling it) …
We were asked to let them run our loan request thru their own loan co. We did it was accepted quickly at 12.78 interest we said no thanks. We called USAA they did the same at 2.78 interest
I had a vehicle shipped. After waiting for over a week I decided to call and ask about it. The sales person ignored my calls and text until I contacted the local one here and cancel it. They were unprofessional and not to mention they had change the price.
BUYER BEWARE!!!
They actually deserve 0 stars.
During the quarantine my husband’s work hours were cut. I called Carmax and set …
I started my experience with this company on November 2 2017. I found a mustang in Albany New York. I could have it shipped in to Mechanicsburg Pa for 150.00. So I called they were very helpful I got approved and I handed over the transfer …
I have a vehicle I purchased July 2017 soon it will be the 3rd time the car has been in the shop .I have called spoke with someone in Virginia ,a female .all I’m getting is the run around about this vehicle. the car is worth half of what I …
We bought a 2017 Nissan Rogue from the one in Gastonia back in February and had to bring it back for a leak and it was so called fixed. Water started to leak again and they scheduled us an appointment for May 24 and they checked it out and …
AMAZING CUSTOMER SERVICE. I had Leila Haynesworth from the Richmond, VA headquarters and she was very responsive, professional, and helped me with all of the prerequisites to getting my dream car , immediately and quick and easy. I really …
Tried to reach out about a check my business received in the mail, called the corporate number and was on hold for a while and kept getting asked if I wanted to hold or leave a message- kept hitting 2 to hold- eventually got a recording …
If I could give 0 stars I would. Carmax repossessed a vehicle that we purchased from a private party and have the clean title in our possession dated January 2018 it is now August 21!! We have received no help in getting the vehicle returned.
Carmax is one of the worst “dealerships” in the world. Nobody there can do there job correctly, everyone had a Attitude. And I had my car for a month and it was in the shop for half of it and still not fixed cause they broke stuff that wasn’t even broke to begin with
I purchased a 1998 Landcruiser from carmax more than 20yrs ago. However I attempted to purchase a new vehicle on my Birthday June 10. I wanted to use my Landcruiser for a trade in. It was a horrible experience. Come to find out carmax has a …
Don’t purchase a car from CarMax it’s a living nightmare. They talk about fixing the issue and don’t do anything. They have been play fixing my daughter car since the purchase . There was so much stuff wrong with the car. We kept telling …
Me and my wife bought a 2014 camaro ss convertible with 32000 miles on February 23RD 2018.Car needed alignment, brakes were low 4mm pads,key would not come out of the ignition after shut off the car,convertible top was leaking inside the …
Carmax on Capital Blvd.in Raleigh NC, has a service department full of rude, condescending employees who are just looking for a reason to not honor the 30 day warranty or the extended warranty that can be purchased at time of sale. My son …
I have been a customer with Carmax since 1997. I recently purchased a 2017 QX60 from the location in Woodbridge, VA. The vehicle has two scratches on the rear. After purchasing approximately 16 cars from Carmax since 1997, Carmax refused …
Literally at CarMax right now…. have the funds, a trade in that is able to go right o to the lot for resale, their buy offer in hand for the trade. Now o the fourth day of the salesperson not prepared and telling us “I know this must be …
I purchased a 2011 Dodge Challenger from here last year, I also purchased the extended warranty and I have been getting the run around. They will not provide me a rental they want me to take the car all around town to get it fixed they want …
We’ve always had a good experience at CarMax. We’ve bought one car from them and sold 3 to them. It’s always been a fast and efficient experience. Also, if you have a problem with a specific store, I’d go to the store manager first. I’m sure they can resolve any issues at a store level. That’s what they are there for after all.
So…. this is car number 5 we have purchased from Carmax. The other 4 experiences we could not have asked for more from the guys at Potomac Mills.
On day four the transmission started having issues and was in the shop for 2 …
I called this location multiple times trying to get information and a status on my vehicle. …
I have purchased 6 vehicles from carmax in Clearwater and Tampa. I have always had good experiences until my last purchase of a Dodge ram. It was in the shop more than I had it. If I had to count how many times I had to drop it off for the …
Do NOT buy a car from this company! Purchased a car on 8/11/17 the following day noticed they had put electrical tape over the check engine and air bag lights! Carmax refused to accept responsibility for this and kept passing the buck. 1st …
Soooo my Carmax experience has been a headache!!!! Purchased a Buick Lacrosse in August 2017, it has been back for service 6 times.. there has been rubbing noise, rough starting sound. apparently they have fixed those issues several times …
I had a vehicle transferred in from KC missouri.
A Mazda Miata. The CarMax here told me they had to do work it wasn’t ready.
But yet the person I was working with told me it was ready. …
I sold my car to CarMax (Orlando) on May 22, 2013 and had a very bad experience and feel that I was the victim of a bait and switch. …
Never purchase a vehicle with this very unprofessional company . I took my complaint to the very top the CEO of the company called and spoke to customer relations only to be transferred back to the local office . Then once I did talk to …
I bought a 2012 Lexus RX350 at CarMax in December trusting that everything worked. Never did I think to check the “Air Conditioner “. When I did in July it didn’t work. I called Car Max to see if I could bring it in. We could not …
I live in South Carolina. I was approved for and had a vehicle on hold at the Newark, Delaware store. I bought a plane ticket based on representations made. Followed up on Friday January 10, 2020 before I flew out. The store had no …
I bought a 2007 Toyota Camry from the CarMax in oak lawn,IL in July of 2016. I was told there were no open recalls on my car which was true. However, I was not informed of a limited service campaign for my engine that has since expired …
Highly highly disappointed with my purchase from carmax. I’ve had the same brake problem that was taken in for service SEVERAL times. I was told my a rep that I have up to a year to return the car to have it fixed for something that …
CARMAX
101 N Wolf Rd, Hillside, IL 60162 Location. …
I keep having terrible experience with carmax in orlando, sales people are misleading and some of the service members lack customer service .
As a reminder if people don’t buy a vehicle from carmax eventually the company …
We co-signed with our daughter for a car on November 16, 2019, from Tyler, Texas Car Max. The purchase process was fantastic. No back and forth. No drama. Just pick a car, get financed, take a picture with a bow on the car, your out the …
Have extend warranty, car fixed, after car max.attempted to tell me that my car needed no work, sent to dealership needed multiple parts replaced, filled my washer fluid with tap water. had my car for 9 days, charged me 900 cause I kept …
I had a car loan through Carmax & sent paperwork to them to reaffirm my car, someone at Carmax signed the paperwork but didn’t return the paperwork until 3 weeks later & after the date the paperwork needed to be returned into the court!!! …
This is the first social media review I have ever written, but there comes a time where enough is enough and something needs to be said. I only give this business 1 star because their sales staff are genuine. The Maple Shade, NJ service …
I purchased a 2018 Camry LE with about 36000 ml in April of last year from Carmax in pompano Florida. The car worked fine up until on April 28th 2020 I noticed weird sounds in the engine so I towed the car back to the point of purchase …
My daughter and her boyfriend have had the worst experience at the Modesto CarMax. He bought a car in March or April of this year. After having the vehicle for 3 1/2 months the clutch and transmission went out. CarMax had the vehicle …
I bought a 2016 Lexus ES 350 in Kansas City Missouri on May 3 2019 then got a wreck in 10 days later and its totaled. I was having a title with me. Until Nov 11 2018, Miles Butler was the one who contacted me and told me to send him my …
I think its carmax as a whole selling lemon cars. Purchased a chevy malibu in 2019 and literally the a couple days after purchasing it the car had been in out the shop replaced brand new in the front and literally got in a accident smh. Now …
I just returned from a 12+ hour drive to Carmax in Boise Idaho in which I rented a car. I was told I had been approved for a vehicle and given the vin # in order to purchase insurance, which I did. I spoke to the “salesman” on the phone …
We bought our car a few years ago at Carmax and they claimed the car has never been wrecked well guess what the car was t boned and I’ve had nothing but issues with the car. Not to mention we got a 2015 Ford Fusion with 45000 miles and we …
I bought my car on March 2nd of this year. I had called the corporate office about a month ago because after 5 months, my bank STILL did not have the title to my vehicle because Carmax of Fayetteville, NC failed to complete the paperwork …
I know you have a business to run and need to make a profit but you guys are crooks. Your financing department will hold a check past the due date to rack up fees. They then proceed to accost and harass us for a check they already received. I have no doubt we will strengthen the lawsuit against you that’s already pending.
If I could put negative stars I would. This place is unbelievable. I purchased my first car here a little over a year ago. I bought a 2015 Ford Focus my monthly payments are $353.26. I have always made my car payments at least a few days …
To carmax Carmax of Jackson msHi this is Katherine Chisolm. Jennifer Rodgers mother. I am contacting you about the murono 2011 since the second day she purchased it broke down. Since then at least 7 other times it has been the transmission. …
I was at carmax yesterday to see what they would give me for the Land Rover I bought in November, yes I’ve had it for only 2 months. It almost left me stranded while driving from San Antonio to Florida to see my family during the holidays. …
On Saturday I walked into the Woodbridge location to sell my vehicle. Walking in there were two gentleman behind the desk, I was not greeted however Mr. Jorge had to direct the other guy to assist me. While explaining to the young man my …
Wehicle is missing over monts. Talking about towing company which CarMax providing to customers in Kansas City. This Is 50 I pay rent a car out of my pocket my vehicle doesn’t exist it was finally find today. It was by the CarMax but …
I recently purchased my 2017 Ford Fusion Hybrid from the West Broad St location in Virginia. The model that I wanted was in North Carolina so it had to be shipped. My salesman(Lemende) said it would take about 7 business days, it took 3! …
Absolutely no help at all. Can you say useless ? I can’t process the concept of you trying to inform them of your situation when all they do is “make a decision” with the store/management your having the issue with. Also they do lie to you …
I used to love Carmax but the Jackson TN location has dropped the ball one too many times. Problem one is they schedule my appointment three weeks out even when there’s no holidays. For the past several months I’ve been bringing my car in …
Update on my service. Talked with a manager and they fixed our problem fast. Thank you Carmax!!!
Sold me a car without telling me it didn’t come with a spare. When I discovered this the next day, I called and spoke to Lee, a sales Manager. He could care less. “Yeah someone should have told you.” Don’t like it? Bring it back. That’s …
Was treat as if I was not worriedof service the sales reps were laughing at me Because they jacked my created up. And that was very upsetting. Because my credit score was 625 and CarMax Kepler messing up my order so. My credit was dropped. That was not fair.
What happened to you CarMax!!!!! Yall started out 5 stars.. now you have the worst customer Service. Rasict people and corrupted. I bought 2 cars from yall. But yall no longer have my business.
Bought a car in June of 2019. I’ve had 5 major repairs done to it in the first 16 months, the newest being the transmission. Its still not fixed properly and again I’m taking MY time off work to take it to them when it should of been fixed …
Carmax has been terrible since day 1 and it has only gotten worse. For background, when i bought my vehicle from Carmax it was missing some of the features that is supposed to have and was not in the condition it was claimed to be in. Fast …
This would have been close to the 35th vehicle my extended family intended to purchase from CarMax over the last 17 years. …
Bought a car at my local CarMax, took it in to get service done on my Hyundai hybrid that kept giving a safety warning to stop driving it. First time bringing it there I was told fuel canister was the issue I took their word and told them …
Let’s first put out that carmax denies you access to view your account when you get behind, during this pandemic period where many families are struggling to make ends meet. They deny you access to your account online to make any money …
My 2019 ford fusion hybrid I bought from carmax in October 22, 2020 was riding very rough and making a lot of cabin noise, so I took it back to carmax in December explain what was going on with this car, they gave me a loan and since it …
I love the concept of CarMax. However, I am forced to give them a poor review because of their customer service. …
Very disappointed with my purchase from CarMax. I purchased my vehicle November 2019 and I’ve had to bring it in five times for service. I thought their vehicles were inspected before selling them, if this is true I’m sure these issues …
Caveat Emptor – Buyer Beware
We went to CarMax to buy a used car in good faith. We had been a satisfied CarMax customer for many years in Sanford, FL. …
I purchased a 2013 Nissan Murano with 94k miles in June 2020. I drove it delicately for 6 months before it broke down. One thing after the other was wrong with it. Each time they said it was fixed, I was lucky to get it home. I don’t …
I have always had great things to say about Carmax. This experience has been a nightmare. I get things can’t always be perfect but this was unacceptable. I brought my car for a specific issue. It was looked at and I was told that it had a …
I wanted to share my recent experience with CarMax and CarMax Auto Finance Kennesaw Georgia location.
On April 5,2021 I was approved for a refinance loan with another banking …
I Reserved a car online and had it transferred to my state. It arrived with out problems.. AFTER THAT, there has been nothing but issues. …
I honestly do not recommend purchasing here, I purchased a vehicle a little over 5 months ago and was told that GAP insurance isn’t offered. Fast forward to now my car gets totaled and I find out through other people that they in fact DO …
My boyfriend & I got a car shipped out to the Bloomington, Illinois carmax store. We set up an appointment to get a test drive. When I went into the store they told me that I couldn’t test drive the car because of insurance. Since when do I …
I bought a car 2 days back. My DCU loan got late so they sold me their very expensive Car loan. They convinced me that I can easily transfer the loan to DCU with no issues. Big mistake on my part. Now I am calling Carmax and Carmax finance but they dont even listen to my issue.
I am beyond disappointed and upset with how I was done by Carmax. I purchased a car last week; a 2013 Hyundai Elantra 103k miles in the Fayetteville, NC. The process was very long, although the salesperson was really nice and found me a …
3 months that I’ve owned my car from the overland park store. 3 months trying to get my paper work to register my car and no one can seem to figure this out. My tags have been expired for over a month and no one can seem to figure this out. I will never buy a car from CarMax again.
My son purchases a truck from Carmax put 13,000.00 down on this truck two months later carmax cannot seem to get the title from owner and was totaled they would not give him his money back he is making payments but does not able to get …
Nice going NOT!!!!!!!!!!!!!!!! My son came in for 2 rear tires owed to him for the purchase of his 2016 BMW, paid and bought by himself NOT his parent’s money and someone DAMAGED his car. The car was wiped to remove SOME of the scraps when …
My husband and I had a VERY BAD experience at carmax in Tupelo Mississippi. The so called manager was rude and unprofessional. The car we wanted was very dirty on the inside. Coke stain in the passenger seat, tire light was on, crack in the …
So my husband and I paid cash for a 2018 Pacifica on Jan 17, and to say the least, what we thought was going to be an easy hassle free transaction was everything BUT that!!! …
Total let down.. Should have known it was too good to be true.. I received confirmation multiple times via phone conversation, and email that the truck was being shipped to a nearby location, and I was to go pick it up. So I ended my …
CarMax was awful. Selling a car for my parents. Called the corporate office not once but twice to confirm Power of Attorney, Notarization and the forms that would be acceptable. Upon arrival they would not accept any of the items they said …
Just purchased a 2017 Genesis G90 Ultimate from the Memphis store last night. Got home and discovered that the rear arm rest will not let down. My son, an engineer tried looking at it. We both read the manual and looked online. Simple …
My husband and I have purchased around 20 plus vehicles from CarMax. Most of our experiences have been pretty good. However, every time that we visit the Orlando store, there’s something that happens that is completely unacceptable. This …
IF I could give zero stars I would. We’ve had problems with our car since we purchased it’s extremely ridiculous! SAVE YOUR MONEY, don’t buy a car from here
i bought a 2008 buick lucerne at the charlotte,nc location on independence blvd last april, at the time i test drive the car i noticed a bad noise in the front wheels, they fixed it, two weeks later the car broke down and i called the store …
My husband and I purchased a 2015 Nissan sentra from this company under a year ago. Less than a month in (Sept), we started to experience high-pitched screeching followed by a low grinding noise when we used the brakes. We took the car back …
These guys deserve no stars for review…I did paper work online. Got call back they secured vehicle i paid transfer shipping fee to my local car. Was told the vehicle would be available in appx 12 days. …
We bought a 2012 Suburban on September 10, 2020. Right after purchase the motor broke down and our vehicle had to be taken to the dealership for the problem to be resolved. At first we were told the Suburban needed a new motor, but then all …
had to deal with the corporate office and when I tell you in Auto sales I deal with some Rude people but this takes the cake!! They seem to make a habit out of selling cars they can not get the title to and then play stupid (probably not an …
Never buy car online …No one seems to know what they’re doing .. bought a car online… Different story on different day… everyday car will be ready for pickup…..no we have more questions from someone else. Yet it was approved?????? Get someone with a college education…..
Dear CARMAX Headquarters,
It will be 30 days on the 14th since I sold my vehicle to your Katy, TX …
This is an actual review of carmax’s corporate office, not a avenue to complain about the local store. That review will be in the appropriate location, and boy was it a ride I went through with them. On to the review I had quite a… …
Update: WAY TO GO TEAM CARTER!! She was AMAZING! She made sure I received my refund within 48 hours. Superior customer service and professionalism. Thank you 🙏 …
Amanda Berger is the best. She is very helpful, kind and professional. We are a dealer and were waiting for a duplicate of the title for about a month and all the time I called or emailed her , would get an answer right away. I wish all employees at Carmax were like that!
Purchased a car from Car Max June 29,2022 as of today still do not have all the correct paperwork to register the vehicle. But the main problem is the gave me the title in the first person’s name with a copy of a Power Attorney and not the …
Car max in Montgomery is so rude and they do not care about the customer or the customer situation. I purchase a car in 08/05 every since I had this car it shakes once you reach higher speeds. I took it in to car max and they said it the …
I purchased a vehicle on 10/28/2022 within two days the check engine light came on. I took the vehicle back to get issue fixed which they claimed to repair, two days later the same issue occurred I’ve been waiting 12 days for my return my check to my bank. I highly do not recommend doing any business with any carmax.
Was involved in an accident last week with someone driving a loaner vehicle from CarMax (the person admitted fault on the scene) and come to find out this person doesn’t have insurance and now CarMax says they have nothing to do with it. …
I would give them a negative 30 but I had to put something. Absolutely the worst experience I have ever had in my life. Was approved paid transfer fee and one month and one day I still don’t have a vehicle. After 32 days which was to be 14 …