Family practice, Carolina Care - Urgent Care and Sports Medicine, Aesthetics at Carolina Care
Trusted Family Medicine Physicians serving Wilmington, NC. Contact us at 910-242-3514 or visit us at 6832 Market St., Suite A, Wilmington, NC 28405: Carolina Care See more
Terrible customer service. Lied and told me they couldn’t draw my blood bc the Dr was virtual via telehealth, and there was not one physically in office. Legally a physician has to be in office to operate so they lied to my face bc they didn’t want to take my workers comp.
Dr. Richard and team took good care of me and explained everything in detail. They closely followed up with PT folks to check how my progress is. Can not ask for better care!!!
If I could give zero stars I would. I waited with a sick 5 year old for almost an hour while 2 incompetent people could not verify BOTH of my insurances. Wanted me to self pay….. yeah right. Ended up walking out.
Everyone at Carolina Care has done above and beyond to help me. I’ve been there many times now, and I always am so appreciative of the care and thoughtfulness I’m given!
I had a great experience here. Dr. Ferro is extremely efficient and knowledgeable. Very patient-centric and very caring. I definitely recommend this clinic.
Dr. Ferro is a very knowledgeable man, and was very caring about what we had going on. And the nurses are very friendly and attentive as well. Would recommend.
Carolina Care Urgent Care was great! Very clean facilityand friendly helpful staff! I was in and out in no time! I highly recommend Carolina Care without reservation!!!
Suppose to open at 8, waited outside until 10 after, called and lady said, o i didnt see u out there. She lets us in and informed us doc running an hour behind, he wasnt there yet? So they open at 8, but doc not available until 9?
This was the first time I have interacted with a doctor who REALLY listened to me and then addressed my concerns, point by point. Dr. Ferro didn’t rush to get out of the exam room, but instead was very patient and attentive.
Aesthetics at Carolina Care: I can’t say enough about my practitioner Noleen Sampson and her professional, kind, caring, and gentle treatments I have had with her. She always explains exactly what she is going to do, how she is going to do …
The name says it all. “Carolina Care” they go above and beyond to answer all your question make you feel comfortable. I was beyond speechless of how great this team is. I will go to them instead of our regular doc. I love them and my kid love them. Thank you!!!!!!
Most amazing Doctor. Actually cares and doesn’t rush you out. Very professional but has a sense of humor. Enlightened my day for sure and I wasent even here for myself 😂 …
I came in with a lot of pain. I was seen almost right away. Dr. Ferror was kind, compassionate and very thorough. The staff was very helpful. I highly recommend Carolina Care!
WAS NOT RUSHED!!!!!!!!!! Dr.Ferro was extremely thorough. . I would recommend Carolina Care over Wilmington Health, hands down. From the minute you walk in they are attentive and helpful. Did not feel like I was a number. Even if you are looking for a General Practitioner this is the place to go!
The staff at Carolina Care are wonderful. They make sure you are welcome, keep checking in on you if there is a delay and they are very knowledgeable. I would recommend them to anyone I know.
Slow paced giving patients care and time.
Very knowledgeable and comforting staff..,
Last visit was magical. Came in feeling like everything was falling apart. Everything was addressed so I’m a fan .
I waited for over 3 hours, an x-ray was taken, constipation was diagnosed and the prescriptions were very ineffective (it was later fixed with an $8 over the counter laxitive). He sent me to the ER hospital for bloodwork ($500) telling me …
If I could I would give this place more then 5 star’s I would, from start to finish this place shows a courtesy like no other place I’ve been . I went in for an infection that grew and was very painful. They treated me in a timely fashion …
Highway robbery!
My son went to this urgent care on a weekend. He had a strep test and flu test, that’s it. They charged my insurance company $950. A year and 1 month later …
My family and I have been seeing Carolina Care since they opened and we love it. Great care and you are never rushed out the door, they take their time and make sure you are good to go.
Extremely caring staff..very knowledgeable and helpful doctor. So nice to go to an urgent care with a MD as opposed to a PA or FNP–the difference was quite noticeable. I will be going back and taking my family for any urgent care needs for now on.
Very attentive. Good old fashioned health care. Dr.Ferro was extremely thorough. I have had a nagging rotator cuff injury for almost a year.I have had a MRI and physical therapy also. He took the time to do xrays on the neck as well and …
We love Dr. Ferro and all of the staff at Carolina Care Urgent Care and Sports Medicine. They are extremely thorough, friendly, and convenient. We couldn’t be happier with the level of care we receive there.
Awful! Receptionist was rude to start, then proceeded to tell me they did not feel comfortable seeing my 2 year old daughter, then hung up on me in mid sentence. Not a good place in my experience
I would love to give 5 stars because the service of Dr. Ferro and his attentive staff deserve more than that, but my reason for the 4 stars is the bill. I’m in shock that the “office visit” was 398.00 and the total bill for 2 xrays, …
I love the nurse with the long dark hair. She helps me calm down and very friendly. And Dr F listened to me and knew exactly what was wrong, I’m glad I went over there. I got help that I needed.
Great service! Everyone working there was kind and encouraging. I liked how Dr. Ferro described everything clearly. Marisa called to check how i was doing. Grateful for their experience and care.
They drew blood, charged us the fee for the blood test, did not give us a receipt nor a copy of the blood test despite calling them three times to ask for it, and the front desk receptionist was rude the third time we asked for them. I …
The doctor Ferro was the best! Wow!
Very clean and nice office. All staff were polite and professional. The doctor was great. Very knowledgeable, personable and professional. If you are from out of town and looking for a place to go to be seen, this is it!
Very bad I was there at 9:00am. It says Sunday Open. I waited half hour at the door and no one ever came.
I cannot believe doctors who are not working on week ends. You get sick on …
I have stage 4 metastatic cancer, and am a patient at the Zimmer Cancer Center, which is only open weekdays. Well, after two days in bed in excruciating pain, i had no choice, my wife was taking me to see the doctor. We live in the Ogden …
I am so disappointed with my first (and only) experience here. My toddler spiked a high fever and started vomiting Friday night, after his pediatrician’s office closed. I called Carolina Care to inquire about the wait, and was told less …
Everyone was so nice and knowledgeable. I was really worried. And the staff was nonjudgmental and made me feel so comfortable. I was very pleased. I hope I don’t have to come back but if something happens, this will definitely be the place I allow to handle my care. 10/10
Not a reliable office. Zero follow through with faxing important document’s. DO NOT GO HERE. The level of competence is unbelievably low. These people shouldn’t be allowed to practice in the medical industry. This is your health not a …
Dr. Ferro was very thorough, but ran multiple expensive tests which I did not request without my knowledge, on top of a $400 office visit fee. When I called with billing questions, the receptionist was extremely rude and unhelpful. Much higher cost than other treatment facilities.
I came in to see a doctor on a weekend for a sinus infection and have been waiting over 2 hours. The staff has told me for the last hour that I am next (there were only two people ahead of me when I arrived and I know they both already left …
Dr. Ferro was so friendly when he called to give me my test results. He spent extra time discussing the Covid-19 vaccine. The PA I saw in the office was great as well!
I am still waiting and have currently been for over 3 and a half hours for absolutely no reason. I have seen only 3 people go into the business and only 1 person come out the whole time. On top of that the guy on the phone told us there was …
Dr. Ferro was very helpful. He understood my condition and knew how to help me and made the connections with the other doctors that I had to consult with to correct my problems. …
As always great and knowledgeable service from the office personnel all the way to the Medical Professionals and of course Dr Ferro. I recommend everyone I know to use Carolina Care! Such a strong practice and amazing care!
I was told I had to self pay for a rapid covid test ($125) and then submit my own claim to my health insurance provider for reimbursment. Low and behold, my claim was rejected because the office submitted the service to my insurance …
Short wait time, staff at front desk is friendly and professional. I saw the nurse practitioner, Jenni Blevins, she was great! Friendly, personalable, attentive and very informative. Overall great staff and the facility was very clean!!
I was in dire straits yesterday after visiting another clinic the day before, that was unable to properly treating me. Dr. Ferro is very thorough and extremely knowledgeable in the care of his patients. I am feeling so much better today by receiving proper treatment from Carolina Care, enen though it was late in the day on Sunday! 😊 …
The team at Carolina Care are some of the best people I have ever received treatment from. Dr. Ferro is a great physician and has wonderful bedside manner. His assistant Tamara Miller is second to none. She maintained a realistic dialogue …
I’ve been to this office twice for major back problems, and couldn’t be happier with the entire organization and the care they provide. The first visit turned out to be because I was passing a kidney stone. Tonight, it was for significant …
My boyfriend had an appointment at 3 today. We were taken back to the room after his vitals and sat there for 1 hour and 20 minutes without anyone coming in or saying the Dr.’s running behind…absolutely nothing!!! We both were beyond …
This is my go-to doctors office when it’s a weekend; the staff is very friendly and the office is well put together. The only reason I gave it 4 stars is because everytime I’ve gone I’m there for 3 to 4 hours. It’s just too long of a wait, …
Absolutely the worst customer service we have ever experienced. No one there seems to know how to do anything. It was by far the strangest expense me and my wife had at a “doctors” office if that is what this place really is.
Called to ask a few questions about insurance. I don’t have a physical copy of my card, but wanted to know if I could fax a copy of the front and back or email them the information (I’ve done this at a number of mental/physical health …
I came in for what ended up being a transverse fibula break in my right ankle/leg after a freak bicycle accident. I appreciated the fact that this site was open on a Sunday and had an X-ray machine onsite which kept me out of the ER. The …
We were incredibly happy with the staff at Carolina Care. The physician my daughter saw was amazing. I will definitely be using this clinic in the future.
They failed to report my pre payment made on site to my insurance company when filing, and now they are having me work with a 3rd party billing service who is trying to work with this office and can’t get an answer for when I’ll be …
This was my first time visiting this urgent care and I must say the staff is truly amazing. I was seen my PA for sinus bronchitis and she really showed compassion and provided me great medical advice, remedies and a prescription that could help ease my misery. It’s been a few days and I’m feeling much better.
The staff and nurse are very friendly and make me feel very comfortable. I appreciate the efforts and extent they go to, to provide a diagnostic and plan. I would highly recommended this office
I showed up to this office after they were closed but I had severely burned my arm. They reopened for me, took great care of me and made sure I was alright. They give superior care and go above and beyond.
The most important aspect of seeing Dr. Ferro has always been that he spends a lot of time talking with me about getting me back to a healthy me! Most doctors quickly do what is necessary and get the heck out of the room, especially if you …
Went in for covid test. Took over an hour. They wanted my urine, a throat culture and a flu test. Its a money grab. The nurse practitioner said that was not her that ordered the urine test. Well as far as i could tell, she was the only …
The doctors listens and gets images to decide on a treatment plan. He helps the patient set long term goals to improve their health. He uses a variety of treatments that improved the patients overall health to get them to their ultimate …
Incredible experience from the first time here. I’ve since utilized Dr. Ferro and his staff/facility almost exclusively for my family. The waiting room is well equipped with Keurig , water cooler, large television, and assorted reading …
This was the first time I have visited this urgent care and it was a really great experience. The staff and doctor were all super nice and the office felt clean and organized. I will certainly go back when I need help in future.
My first time going to this practice and I was very surprised at the level of personal and thorough care I received as a walk in and this is from the front desk all the way to the doctor. You couldn’t ask for a more positive experience! I …
I’m on the road trip of a lifetime and randomly got mutilated by clams on a North Carolina adventure, really grateful this was the nearest clinic I looked up 💓 everyone who helped me from the first initial phone call, to the paper work, to …
The staff is very friendly and go out of their way to make you comfortable, the NP and Doctor are truly attentive and responsive. The doctor even came in on his day off to follow up with me because I had to come back. This is by far the best urgent care facility I have ever visited.
Tanya Lancer FNP-C was fantastic as well as the patient service representatives and nurses. Victoria was perking up a little the next morning at 5 am and continues to get well over the next five days. Thank you so much for the exceptional care! Elizabeth Rey
Dr. Ferro is very professional, friendly & has a comforting bed-side manner. The staff was also very warm, knowledgeable & welcoming.
My circumstances were diagnosed & treated where I understood all that was taken …
Very rude and unprofessional. My child needed a physical to start school so we scheduled an appointment with Carolina Care.. We are new to the area and haven’t found a regular doctor for our child.. A women called me to inquire what form …
DO NOT GO HERE. TERRIBLE. AWFUL. my wife was feeling sick. And so I took her here. I looked online and it said make an appointment through the phone or online. Couldn’t do it online. So I called and they said walk in. Then we get there and …
The PA’s listen well and take all the necessary steps to make sure the timing of testing, blood work, etc. complies with the insurance. They are relaxed and take their time. I never feel like I’m being rushed through my visit so they can …
Everyone was very helpful, thoughtful and answered all my questions. They acted professionally, and followed the covid-19 safety protocols. I would not hesitate to return to Carolina Care if the need should occur. From the start to the physician’s follow-up phone call I received excellent health care.
FNP-C Tanya Lancer , Dr Ferro, Marisa and Noleen provide excellent quality of care. They are committed to the upmost quality of health with their patients. Great communication and level of service. Tanya and Ferro go above and beyond! I …
I hate when someone says “I never write a review but…” but I literally never write a review. They’re the worst! I’ve been trying to get a hold of them for over a month to release my medical records that they’ve received the request, well …
I had a basketball injury, elbow to the mouth and it made a large laceration on my upper lip. The doctor was very helpful and informative and did a nice job stitching me up and explaining about continued care for the wound. Will be returning for stitch removal. Thank you!
I found this Urgent care on Google maps… because if it’s rating, I decided to give it a try. From the moment we walked in at 9:02 am Sunday morning, we were treated so nicely. Brooke really took her time trying to decide on the best …
I appreciate the kind and thoughtful patient that everyone has with me when I have to come to Carolina Care urgent the staff are awesome and treat you with respect and dignity which means a lot to me thank you Dr Ferro for having a loving atmosphere at your office.
Like a majority of these comments the wait was uncalled for. But this low rating is because, in addition to the wait, the place was very unprofessional and honestly pretty sketchy. Plus, I was told over the phone that I would only be paying …
My husband and I brought our son here after hurting his ankle during a Saturday morning soccer game. We looked online and the weekend hours listed were 8-5 on Saturday and Sunday with no appointment necessary. When we arrived around 1:00, …
Plus side- everyone was very pleasant. Down side: 2 hour wait. The doctor seemed frantic and overworked. (I don’t fault him for that- who knows what goes on behind the scenes.) …
If I could give them 100 stars I would. I have taken both of my boys there because of them being sick on a weekend and they are truly amazing. The doctor spent a lot of time with us and took care of both of my kids. The nurses are so nice …
Use to truly be an amazing office to visit however after my recent encounter today on 1-11-2021 I will not be returning or recommending this office to anyone. Today I realize that they are all about money over well being and care for their …
I was treated with respect and care. The office is very clean and spacious. The staff was helpful and efficient and I really liked Dr. Ferro. He took the necessary time to answer my questions and make a diagnosis. He sent my prescription to …
Dr. Ferro and the whole team at Carolina Care are very warm, engaged and personable. They’re good communicators and provide great care. Because it’s an urgent care clinic, the wait times can be long, so be prepared (bring a book or …
Absolutely horrible experience to give to someone who is sick!!
2 hour wait but nobody tells you ahead of time and when you mention something you get yelled at by someone for asking a question. The doctor finally came in …
My experience at the urgent care here was very negative. Like others have mentioned, it was a very unprofessional and sketchy environment. There was poor communication by the receptionist/medical assistant constantly throughout my visit as …
With everything going on with the pandemic and I haven’t been to the doctor in a very long time I was very nervous about going again, but I have to tell you they made it a really really enjoyable experience. it was painless they moved very …
Due to the influx of illnesses over the holidays, all doctors offices are running a 3-5 hour wait time. I would have waited longer to be seen by Dr Ferro. He and his staff are experienced and friendly and down to earth. They always offer refreshments as well. This is my favorite urgent care. I wish I could make them my PCP.
My current experience was great. In the past I have found that the office never answers the phone and even won’t answer the door when they were open. Almost as if they were hiding and didn’t want to work. Clicked keys on glass for 10 …
I understand everyone is trying to do their job and be pleasant but my experience was just odd and unprofessional. Firstly, when I told the woman at the front desk I was here because of an injured leg she then proceeded to tell me to walk …
My first time ever leaving a review anywhere and this place was just awful. The positive is the front desk staff is very sweet… but that doesn’t change the experience. Called ahead cause it said they take appointments or walk ins and they …
I had an infection in my arm so I went to Carolina Care on market street In Wilmington N.C.The treatment was fine but I needed an itemized receipt to have my insurance company reimburse me. The person who took my payment gave me a …
Dr Ferro is super nice and the front check in girl as well, but the Medical assistant that does the intake, x-ray etc is very unprofessional will not return there since she literally thinks she is the boss of that office and treats you with …
The staff has always been amazing here! Carolina Care is no longer in my network as my employer has changed insurance companies but I don’t care. I pay the extra fee because I feel like I’m actually cared for and listened to here. I have been with them since I moved to wilmington in 2017 and I recommend Carolina Care!
UPDATE: I was called in finally and while it seemed to take forever. We arrived at about 1:00 pm and left after 4:30 pm. Crazy long visit. I was given an X-ray and consultation for the issue why I was there. The Dr. Was communicative …
My husband slipped and injured his knee – this place is very close to home so we went here. Their were no patients and they said they could see him quickly. I said we didn’t have his insurance card (we were on our way back into town) but …
The staff is very friendly, and the care that is given is very personable. I am very comfortable with everyone, and always given the most upright respect. The young lady doctor is very knowledgeable and respectful, it makes me feel like she’s been caring for me for a long time. She’s an excellent addition to the staff!
This place is horrible. I am not sure if it is a real doctors office or urgent care. There is something extremely sketchy going on. I needed to get my 15 year old a wellness / physical… had form that needed to be completed. Simple. The …
Long story short, if you’re interested in wasting time and not getting help then this is the place for you! Lady at the counter is an absolute brick too, don’t know how she landed that job. Recommend going to literally any other place …
I’d give 0 stars if I could, came in with a thumb laceration that obviously needed stitches, waited 45 minutes and they hadn’t even put me in the system or cleaned the wound before we had to go say something to them about how my open wound …
Got me in and out quickly and efficiently. The practitioner knew exactly what the issue was and knew what to do for it. I couldn’t be more satisfied with the care I received.
Paid cash for my visit, then filed on insurance. The insurance company mailed them a check for my care. Now I have been trying to get them to reimburse me for months and months with no luck. They essentially got paid double for my care.
It was a very positive experience. I was scheduled same day and everything moved along promptly. Dr. Farro showed genuine interest about my care. He was very knowledgeable and informative. I highly recommend Carolina Care and would not hesitate to go again.
Worst ever ‘experience.’ Door says you have to wear masks and to call. I called. The receptionist appeared 5 minutes later (I’m in pain standing at the door). You can’t go in as the ‘lobby is closed’. I told her I was in pain could I come …
This was my first time coming here and I was very pleased. The nurse that checked me in was very compassionate and nice(loved her), the doctor I saw made me feel very comfortable and made me laugh. He showed humor, which I love when I have …
I had the best care from the time I walked in the door! I was having an asthma attack that my rescue inhaler was not touching. The provider was AMAZING, I honestly wish she could be my primary care provider. She came in, listened, advised …
Great experience with the staff and doctor. They did an amazing job of making me feel comfortable, and talking with them was easy and relaxed. The wait time was well over 30 minutes, but that is to be expected with Urgent care facilities. …
Super nice staff! I had to wait a bit but honestly didn’t mind since there’s tvs in the exam rooms. The nurse was super gentle with my covid test and the Dr is very nice. I’ll definitely be coming back!
Took a long time for the Dr to respond by phone, thus delaying the use of antibiotics and pain relievers. Nurse at that office was nice and helpful as she could be.
I have been going to this place as my primary care doctor for multiple years now, even since before Covid hit. They are the most unreliable, aloof providers I have ever had in my entire life. I have to call every 30 days to set up my own …
Least trans competent care I ever received. Waited four hours in an empty practice in tremendous pain to be told nothing was wrong. Nurse repeatedly misgendered me and told me inappropriate personal details of other trans patients while …
I am very pleased with Carolina Care Dr Ferro and his staff are very professional and very thorough for everything I recommend Carolina care very highly Dr Ferro and his staff are very friendly And very caring about their patients Thank You Dr Ferro and staff
Should not be advertised as urgent care. Require call ahead appointments. Arrived with blood splurting out of my arm and lost important time in receiving care.
It is an ABSOLUTE SHAME when a practice allows inexcusable behavior from their employees. If you dont care how your patients are mistreated and they continue to go elsewhere for treatment, dont get upset when you no longer have anyone …
My step mom and I spent 6 long hours at this office yesterday. The nurse practitioner was fun, quite the chatty Cathy. She was certainly overcompensating for the other lady who was condescending, passive aggressive, all all around rude. She …
The worst. We went here about 2 months ago on a Sunday. My husband had just gotten over the flue but devolved a cough. We made an appointment but was told when we got there we would have to go to our car and weight. We waited over an hour …
Place use to be great until front desk staff changed. Absolutely horrible customer service and the so called officer manager Marisa is one of the WORST people I have ever spoken to. Rude, no personality, and total lack of communication …
Terrible customer service. Lied and told me they couldn’t draw my blood bc the Dr was virtual via telehealth, and there was not one physically in office. Legally a physician has to be in office to operate so they lied to my face bc they didn’t want to take my workers comp.
Take forever to get seen
EXCELLENT CARE…….
Thorough and caring
Know your insurance
Very good and helpful.
Don’t go incompetentdoctor
Professional, timely and informative!
Very helpful and efficient
Nice people good service.
Outstanding staff and attention to details
Checked in an hour ago and still waiting.
Really nice and friendly service
Great experience would reccommend to anybody
Hot chicks , Hot chicks in nurses uniforms
Very courteous staff, and very efficient.
Very disappointed in the lack of care provided and concern. I highly recommended elsewhere.
Did a good job of explaining everything and over all a friendly and pleasant experience.
Went to get Covid test. A+ service and super nice staff.
Awesome experience! Staff is friendly & very helpful! Would highly recommend!
Great customer and friendly atmosphere I would highly recommend and use their service again.
I was very impressed with Dr. Ferro’s care!
Great Staff. Both professionals and courteous. Attention to details.
Not open when they say they are
Was in and out in a reasonable time, staff very friendly and all results fully explained.
Great as always. Excellent care and attention. Fast and pleasant.
The Dr. Was great, and Sabrina, did an epic job taking care of me!!
I was very impressed with the amount of time the Dr actually spent with me. And that he actually cared.
Thank you for being available when I need your care. Always great service and friendly staff.
Thank you so much Tammy and Kimberly.!
Lucy, Ethel and I appreciate the wonderful care you provided today. A+++ facility
Very Professional, clean and patient. Also very happy and friendly staff.
You took good care of me and had a lot of obstacles to overcome.
Very fast, knowledgeable and friendly health care provider! Highly recommended for after hours care!
The staff was so friendly and calm even though everyone is so stressed.
Friendly staff and Doctor’s and Nurses are amazing!! 🤗 …
Friendly, affordable, and convenient!
Good service. Nice peoples. Dr Ferro they take care you fast. Thank you.
Came here 10:30 am on Friday. Zero people in the waiting room. 3 staff behind the desk. Waited almost an hour before walking out.
Doctor was excellent! My 6 year old boy loved him. Will be going there again!
They don’t answer phone calls
Everything was ok but waiting time..😭 …
Very pleasant experience. The staff and Dr. we’re very attentive and professional. This site just opened and I’m glad I tried it.
I stopped in and was given an appointment for about 2 hours later. They fixed my problem in short order. Great service.
Terrible experience..would not recommend . Nurse was extremely rude and unprofessional. Had to wait over 2 hours to be seen.
The staff is the best!!! Dr Farro is a 💎 thank u so very much for the care. and your wonderful staff. …
Once again they went above and beyond for my Family! I’m so Thankful to know I can always count and Dr. Ferro and His Amazing Staff!!
I had to wait, but we’ll worth the wait. Dr. Ferro was very knowledgeable and explained things very clearly.
Extremely clean facility. The staff is competent, friendly and makes you feel very comfortable. Highly recommend.
Dr farro was not there even though I was lead to believe he would be there. I paid the full copay to see a doctor and there was no doctor on site
Very friendly and engaging. Only in for a COVID test. I would definitely see him again!
Dr. Ferro and staff were wonderful! They were extremely thorough and great with my 21 month old son.
Wait and registration was too long. Otherwise
Great care for my issue
Very friendly front desk staff, and the medical staff was very understanding in speaking with my 13 yr old
Good Doctor. Good staff. Good location. Quick and efficient but also move at your pace. Great covid protocols.
The PA Tamara was excellent with my 3 year old daughter. The facility is very clean and new and all the staff members were extremely friendly.
Dr. Richard and team took good care of me and explained everything in detail. They closely followed up with PT folks to check how my progress is. Can not ask for better care!!!
I wish he was my primary doctor at all times I believe they are one of the best urgent cares and I believe he is thorough
Everyone from receptionist to the doctor were very nice, professional, and corteous. would go back again.
If I could give zero stars I would. I waited with a sick 5 year old for almost an hour while 2 incompetent people could not verify BOTH of my insurances. Wanted me to self pay….. yeah right. Ended up walking out.
Dr Ferro is a nice guy with great bedside manner. Wait was a little lengthy to get seen but in the end was worth it.
Everyone at Carolina Care has done above and beyond to help me. I’ve been there many times now, and I always am so appreciative of the care and thoughtfulness I’m given!
The nurse practitioner was very good and I appreciated the quality of care.
I had a great experience here. Dr. Ferro is extremely efficient and knowledgeable. Very patient-centric and very caring. I definitely recommend this clinic.
I was very happy with the care that I received from the staff and Dr Ferro at Carolina Care. They all were very pleasant and attentive to my needs!
They are always so kind to us which is needed these days!!! From the receptionist to the doctor! Thank you for taking care of my family when needed!
Although there was a bit of a wait to be seen….it was well worth it for the excellent care and treatment that I received!
Dr. Ferro is a very knowledgeable man, and was very caring about what we had going on. And the nurses are very friendly and attentive as well. Would recommend.
I had a positive experience and I am glad I chose Carolina Care. The staff was professional .
Amazing staff. Longer than I expected, but everything was professional and well done
The entire staff took care of me and really listened to my issue. They genuinely care about their patients.
Carolina Care Urgent Care was great! Very clean facilityand friendly helpful staff! I was in and out in no time! I highly recommend Carolina Care without reservation!!!
I finally found a Dr I can trust! One who generally cares and takes time with his patients. The staff is very personable and helpful too!
Suppose to open at 8, waited outside until 10 after, called and lady said, o i didnt see u out there. She lets us in and informed us doc running an hour behind, he wasnt there yet? So they open at 8, but doc not available until 9?
This was the first time I have interacted with a doctor who REALLY listened to me and then addressed my concerns, point by point. Dr. Ferro didn’t rush to get out of the exam room, but instead was very patient and attentive.
Always get the best care. They listen and think outside the box. Couldn’t be happier with my care from them.
The attentiveness of the staff is with out a doubt the best I have experienced in like forever!!! Thank you,
Avoid this place at all costs. There is zero organization or responsiveness.
Dr. Farrow and his staff are so kind and caring. I have enjoyed the visits with them during my healing process.
Aesthetics at Carolina Care: I can’t say enough about my practitioner Noleen Sampson and her professional, kind, caring, and gentle treatments I have had with her. She always explains exactly what she is going to do, how she is going to do …
The name says it all. “Carolina Care” they go above and beyond to answer all your question make you feel comfortable. I was beyond speechless of how great this team is. I will go to them instead of our regular doc. I love them and my kid love them. Thank you!!!!!!
Very professional. Dr. Ferro and staff took care of my needs. Spent time in diagnosing my problem and treated it properly. Feeling lots better.
The staff at Carolina Care are friendly, competent, and kind. They know us and always treat us with care. I highly recommend them.
Most amazing Doctor. Actually cares and doesn’t rush you out. Very professional but has a sense of humor. Enlightened my day for sure and I wasent even here for myself 😂 …
I came in with a lot of pain. I was seen almost right away. Dr. Ferror was kind, compassionate and very thorough. The staff was very helpful. I highly recommend Carolina Care!
WAS NOT RUSHED!!!!!!!!!! Dr.Ferro was extremely thorough. . I would recommend Carolina Care over Wilmington Health, hands down. From the minute you walk in they are attentive and helpful. Did not feel like I was a number. Even if you are looking for a General Practitioner this is the place to go!
They are closed. Defeats the purpose of urgent care
When u have to wait over 2 hours outside…how urgent is it….I can go to the Hospital ER if I wNt to sit around in the heat!! RUDE!!
The staff at Carolina Care are wonderful. They make sure you are welcome, keep checking in on you if there is a delay and they are very knowledgeable. I would recommend them to anyone I know.
Slow paced giving patients care and time.
Very knowledgeable and comforting staff..,
Last visit was magical. Came in feeling like everything was falling apart. Everything was addressed so I’m a fan .
I waited for over 3 hours, an x-ray was taken, constipation was diagnosed and the prescriptions were very ineffective (it was later fixed with an $8 over the counter laxitive). He sent me to the ER hospital for bloodwork ($500) telling me …
If I could I would give this place more then 5 star’s I would, from start to finish this place shows a courtesy like no other place I’ve been . I went in for an infection that grew and was very painful. They treated me in a timely fashion …
Highway robbery!
My son went to this urgent care on a weekend. He had a strep test and flu test, that’s it. They charged my insurance company $950. A year and 1 month later …
My family and I have been seeing Carolina Care since they opened and we love it. Great care and you are never rushed out the door, they take their time and make sure you are good to go.
Extremely caring staff..very knowledgeable and helpful doctor. So nice to go to an urgent care with a MD as opposed to a PA or FNP–the difference was quite noticeable. I will be going back and taking my family for any urgent care needs for now on.
Very attentive. Good old fashioned health care. Dr.Ferro was extremely thorough. I have had a nagging rotator cuff injury for almost a year.I have had a MRI and physical therapy also. He took the time to do xrays on the neck as well and …
We love Dr. Ferro and all of the staff at Carolina Care Urgent Care and Sports Medicine. They are extremely thorough, friendly, and convenient. We couldn’t be happier with the level of care we receive there.
Awful! Receptionist was rude to start, then proceeded to tell me they did not feel comfortable seeing my 2 year old daughter, then hung up on me in mid sentence. Not a good place in my experience
I would love to give 5 stars because the service of Dr. Ferro and his attentive staff deserve more than that, but my reason for the 4 stars is the bill. I’m in shock that the “office visit” was 398.00 and the total bill for 2 xrays, …
I love the nurse with the long dark hair. She helps me calm down and very friendly. And Dr F listened to me and knew exactly what was wrong, I’m glad I went over there. I got help that I needed.
Great service! Everyone working there was kind and encouraging. I liked how Dr. Ferro described everything clearly. Marisa called to check how i was doing. Grateful for their experience and care.
They drew blood, charged us the fee for the blood test, did not give us a receipt nor a copy of the blood test despite calling them three times to ask for it, and the front desk receptionist was rude the third time we asked for them. I …
A caring facility
Good work, but no sense of urgency.
The doctor Ferro was the best! Wow!
Very clean and nice office. All staff were polite and professional. The doctor was great. Very knowledgeable, personable and professional. If you are from out of town and looking for a place to go to be seen, this is it!
Very bad I was there at 9:00am. It says Sunday Open. I waited half hour at the door and no one ever came.
I cannot believe doctors who are not working on week ends. You get sick on …
I have stage 4 metastatic cancer, and am a patient at the Zimmer Cancer Center, which is only open weekdays. Well, after two days in bed in excruciating pain, i had no choice, my wife was taking me to see the doctor. We live in the Ogden …
I am so disappointed with my first (and only) experience here. My toddler spiked a high fever and started vomiting Friday night, after his pediatrician’s office closed. I called Carolina Care to inquire about the wait, and was told less …
Everyone was so nice and knowledgeable. I was really worried. And the staff was nonjudgmental and made me feel so comfortable. I was very pleased. I hope I don’t have to come back but if something happens, this will definitely be the place I allow to handle my care. 10/10
Not a reliable office. Zero follow through with faxing important document’s. DO NOT GO HERE. The level of competence is unbelievably low. These people shouldn’t be allowed to practice in the medical industry. This is your health not a …
Dr. Ferro was very thorough, but ran multiple expensive tests which I did not request without my knowledge, on top of a $400 office visit fee. When I called with billing questions, the receptionist was extremely rude and unhelpful. Much higher cost than other treatment facilities.
Love it there they take very good care of there patients.
I came in to see a doctor on a weekend for a sinus infection and have been waiting over 2 hours. The staff has told me for the last hour that I am next (there were only two people ahead of me when I arrived and I know they both already left …
Dr. Ferro was so friendly when he called to give me my test results. He spent extra time discussing the Covid-19 vaccine. The PA I saw in the office was great as well!
I am still waiting and have currently been for over 3 and a half hours for absolutely no reason. I have seen only 3 people go into the business and only 1 person come out the whole time. On top of that the guy on the phone told us there was …
Dr. Ferro was very helpful. He understood my condition and knew how to help me and made the connections with the other doctors that I had to consult with to correct my problems. …
As always great and knowledgeable service from the office personnel all the way to the Medical Professionals and of course Dr Ferro. I recommend everyone I know to use Carolina Care! Such a strong practice and amazing care!
I was told I had to self pay for a rapid covid test ($125) and then submit my own claim to my health insurance provider for reimbursment. Low and behold, my claim was rejected because the office submitted the service to my insurance …
Short wait time, staff at front desk is friendly and professional. I saw the nurse practitioner, Jenni Blevins, she was great! Friendly, personalable, attentive and very informative. Overall great staff and the facility was very clean!!
I was in dire straits yesterday after visiting another clinic the day before, that was unable to properly treating me. Dr. Ferro is very thorough and extremely knowledgeable in the care of his patients. I am feeling so much better today by receiving proper treatment from Carolina Care, enen though it was late in the day on Sunday! 😊 …
The team at Carolina Care are some of the best people I have ever received treatment from. Dr. Ferro is a great physician and has wonderful bedside manner. His assistant Tamara Miller is second to none. She maintained a realistic dialogue …
I’ve been to this office twice for major back problems, and couldn’t be happier with the entire organization and the care they provide. The first visit turned out to be because I was passing a kidney stone. Tonight, it was for significant …
My boyfriend had an appointment at 3 today. We were taken back to the room after his vitals and sat there for 1 hour and 20 minutes without anyone coming in or saying the Dr.’s running behind…absolutely nothing!!! We both were beyond …
Pros – the staff was kind and friendly. You could tell they cared about their work. …
This is my go-to doctors office when it’s a weekend; the staff is very friendly and the office is well put together. The only reason I gave it 4 stars is because everytime I’ve gone I’m there for 3 to 4 hours. It’s just too long of a wait, …
Absolutely the worst customer service we have ever experienced. No one there seems to know how to do anything. It was by far the strangest expense me and my wife had at a “doctors” office if that is what this place really is.
Called to ask a few questions about insurance. I don’t have a physical copy of my card, but wanted to know if I could fax a copy of the front and back or email them the information (I’ve done this at a number of mental/physical health …
I came in for what ended up being a transverse fibula break in my right ankle/leg after a freak bicycle accident. I appreciated the fact that this site was open on a Sunday and had an X-ray machine onsite which kept me out of the ER. The …
We were incredibly happy with the staff at Carolina Care. The physician my daughter saw was amazing. I will definitely be using this clinic in the future.
They failed to report my pre payment made on site to my insurance company when filing, and now they are having me work with a 3rd party billing service who is trying to work with this office and can’t get an answer for when I’ll be …
This was my first time visiting this urgent care and I must say the staff is truly amazing. I was seen my PA for sinus bronchitis and she really showed compassion and provided me great medical advice, remedies and a prescription that could help ease my misery. It’s been a few days and I’m feeling much better.
The staff and nurse are very friendly and make me feel very comfortable. I appreciate the efforts and extent they go to, to provide a diagnostic and plan. I would highly recommended this office
I showed up to this office after they were closed but I had severely burned my arm. They reopened for me, took great care of me and made sure I was alright. They give superior care and go above and beyond.
The most important aspect of seeing Dr. Ferro has always been that he spends a lot of time talking with me about getting me back to a healthy me! Most doctors quickly do what is necessary and get the heck out of the room, especially if you …
Went in for covid test. Took over an hour. They wanted my urine, a throat culture and a flu test. Its a money grab. The nurse practitioner said that was not her that ordered the urine test. Well as far as i could tell, she was the only …
The doctors listens and gets images to decide on a treatment plan. He helps the patient set long term goals to improve their health. He uses a variety of treatments that improved the patients overall health to get them to their ultimate …
Incredible experience from the first time here. I’ve since utilized Dr. Ferro and his staff/facility almost exclusively for my family. The waiting room is well equipped with Keurig , water cooler, large television, and assorted reading …
This was the first time I have visited this urgent care and it was a really great experience. The staff and doctor were all super nice and the office felt clean and organized. I will certainly go back when I need help in future.
My first time going to this practice and I was very surprised at the level of personal and thorough care I received as a walk in and this is from the front desk all the way to the doctor. You couldn’t ask for a more positive experience! I …
I’m on the road trip of a lifetime and randomly got mutilated by clams on a North Carolina adventure, really grateful this was the nearest clinic I looked up 💓 everyone who helped me from the first initial phone call, to the paper work, to …
The staff is very friendly and go out of their way to make you comfortable, the NP and Doctor are truly attentive and responsive. The doctor even came in on his day off to follow up with me because I had to come back. This is by far the best urgent care facility I have ever visited.
Tanya Lancer FNP-C was fantastic as well as the patient service representatives and nurses. Victoria was perking up a little the next morning at 5 am and continues to get well over the next five days. Thank you so much for the exceptional care! Elizabeth Rey
Dr. Ferro is very professional, friendly & has a comforting bed-side manner. The staff was also very warm, knowledgeable & welcoming.
My circumstances were diagnosed & treated where I understood all that was taken …
Very rude and unprofessional. My child needed a physical to start school so we scheduled an appointment with Carolina Care.. We are new to the area and haven’t found a regular doctor for our child.. A women called me to inquire what form …
DO NOT GO HERE. TERRIBLE. AWFUL. my wife was feeling sick. And so I took her here. I looked online and it said make an appointment through the phone or online. Couldn’t do it online. So I called and they said walk in. Then we get there and …
The PA’s listen well and take all the necessary steps to make sure the timing of testing, blood work, etc. complies with the insurance. They are relaxed and take their time. I never feel like I’m being rushed through my visit so they can …
Everyone was very helpful, thoughtful and answered all my questions. They acted professionally, and followed the covid-19 safety protocols. I would not hesitate to return to Carolina Care if the need should occur. From the start to the physician’s follow-up phone call I received excellent health care.
FNP-C Tanya Lancer , Dr Ferro, Marisa and Noleen provide excellent quality of care. They are committed to the upmost quality of health with their patients. Great communication and level of service. Tanya and Ferro go above and beyond! I …
I hate when someone says “I never write a review but…” but I literally never write a review. They’re the worst! I’ve been trying to get a hold of them for over a month to release my medical records that they’ve received the request, well …
I had a basketball injury, elbow to the mouth and it made a large laceration on my upper lip. The doctor was very helpful and informative and did a nice job stitching me up and explaining about continued care for the wound. Will be returning for stitch removal. Thank you!
I found this Urgent care on Google maps… because if it’s rating, I decided to give it a try. From the moment we walked in at 9:02 am Sunday morning, we were treated so nicely. Brooke really took her time trying to decide on the best …
I appreciate the kind and thoughtful patient that everyone has with me when I have to come to Carolina Care urgent the staff are awesome and treat you with respect and dignity which means a lot to me thank you Dr Ferro for having a loving atmosphere at your office.
Like a majority of these comments the wait was uncalled for. But this low rating is because, in addition to the wait, the place was very unprofessional and honestly pretty sketchy. Plus, I was told over the phone that I would only be paying …
My husband and I brought our son here after hurting his ankle during a Saturday morning soccer game. We looked online and the weekend hours listed were 8-5 on Saturday and Sunday with no appointment necessary. When we arrived around 1:00, …
Plus side- everyone was very pleasant. Down side: 2 hour wait. The doctor seemed frantic and overworked. (I don’t fault him for that- who knows what goes on behind the scenes.) …
If I could give them 100 stars I would. I have taken both of my boys there because of them being sick on a weekend and they are truly amazing. The doctor spent a lot of time with us and took care of both of my kids. The nurses are so nice …
Use to truly be an amazing office to visit however after my recent encounter today on 1-11-2021 I will not be returning or recommending this office to anyone. Today I realize that they are all about money over well being and care for their …
I was treated with respect and care. The office is very clean and spacious. The staff was helpful and efficient and I really liked Dr. Ferro. He took the necessary time to answer my questions and make a diagnosis. He sent my prescription to …
Dr. Ferro and the whole team at Carolina Care are very warm, engaged and personable. They’re good communicators and provide great care. Because it’s an urgent care clinic, the wait times can be long, so be prepared (bring a book or …
Absolutely horrible experience to give to someone who is sick!!
2 hour wait but nobody tells you ahead of time and when you mention something you get yelled at by someone for asking a question. The doctor finally came in …
My experience at the urgent care here was very negative. Like others have mentioned, it was a very unprofessional and sketchy environment. There was poor communication by the receptionist/medical assistant constantly throughout my visit as …
With everything going on with the pandemic and I haven’t been to the doctor in a very long time I was very nervous about going again, but I have to tell you they made it a really really enjoyable experience. it was painless they moved very …
Due to the influx of illnesses over the holidays, all doctors offices are running a 3-5 hour wait time. I would have waited longer to be seen by Dr Ferro. He and his staff are experienced and friendly and down to earth. They always offer refreshments as well. This is my favorite urgent care. I wish I could make them my PCP.
My current experience was great. In the past I have found that the office never answers the phone and even won’t answer the door when they were open. Almost as if they were hiding and didn’t want to work. Clicked keys on glass for 10 …
I understand everyone is trying to do their job and be pleasant but my experience was just odd and unprofessional. Firstly, when I told the woman at the front desk I was here because of an injured leg she then proceeded to tell me to walk …
My first time ever leaving a review anywhere and this place was just awful. The positive is the front desk staff is very sweet… but that doesn’t change the experience. Called ahead cause it said they take appointments or walk ins and they …
I had an infection in my arm so I went to Carolina Care on market street In Wilmington N.C.The treatment was fine but I needed an itemized receipt to have my insurance company reimburse me. The person who took my payment gave me a …
Dr Ferro is super nice and the front check in girl as well, but the Medical assistant that does the intake, x-ray etc is very unprofessional will not return there since she literally thinks she is the boss of that office and treats you with …
The staff has always been amazing here! Carolina Care is no longer in my network as my employer has changed insurance companies but I don’t care. I pay the extra fee because I feel like I’m actually cared for and listened to here. I have been with them since I moved to wilmington in 2017 and I recommend Carolina Care!
UPDATE: I was called in finally and while it seemed to take forever. We arrived at about 1:00 pm and left after 4:30 pm. Crazy long visit. I was given an X-ray and consultation for the issue why I was there. The Dr. Was communicative …
My husband slipped and injured his knee – this place is very close to home so we went here. Their were no patients and they said they could see him quickly. I said we didn’t have his insurance card (we were on our way back into town) but …
The staff is very friendly, and the care that is given is very personable. I am very comfortable with everyone, and always given the most upright respect. The young lady doctor is very knowledgeable and respectful, it makes me feel like she’s been caring for me for a long time. She’s an excellent addition to the staff!
This place is horrible. I am not sure if it is a real doctors office or urgent care. There is something extremely sketchy going on. I needed to get my 15 year old a wellness / physical… had form that needed to be completed. Simple. The …
Being a new patient, the wait time was long but staff was very thorough and kept us informed of what to expect.
Long story short, if you’re interested in wasting time and not getting help then this is the place for you! Lady at the counter is an absolute brick too, don’t know how she landed that job. Recommend going to literally any other place …
I’d give 0 stars if I could, came in with a thumb laceration that obviously needed stitches, waited 45 minutes and they hadn’t even put me in the system or cleaned the wound before we had to go say something to them about how my open wound …
Got me in and out quickly and efficiently. The practitioner knew exactly what the issue was and knew what to do for it. I couldn’t be more satisfied with the care I received.
Paid cash for my visit, then filed on insurance. The insurance company mailed them a check for my care. Now I have been trying to get them to reimburse me for months and months with no luck. They essentially got paid double for my care.
Came for a UTI and was told I didn’t have one— ended up having to go to the ER with a bladder infection.
Amazing! I travel for work and often alone. And I was in so much pain, and they made feel safe, quick and professional. Thank yall so much
It was a very positive experience. I was scheduled same day and everything moved along promptly. Dr. Farro showed genuine interest about my care. He was very knowledgeable and informative. I highly recommend Carolina Care and would not hesitate to go again.
Worst ever ‘experience.’ Door says you have to wear masks and to call. I called. The receptionist appeared 5 minutes later (I’m in pain standing at the door). You can’t go in as the ‘lobby is closed’. I told her I was in pain could I come …
This was my first time coming here and I was very pleased. The nurse that checked me in was very compassionate and nice(loved her), the doctor I saw made me feel very comfortable and made me laugh. He showed humor, which I love when I have …
I had the best care from the time I walked in the door! I was having an asthma attack that my rescue inhaler was not touching. The provider was AMAZING, I honestly wish she could be my primary care provider. She came in, listened, advised …
Great experience with the staff and doctor. They did an amazing job of making me feel comfortable, and talking with them was easy and relaxed. The wait time was well over 30 minutes, but that is to be expected with Urgent care facilities. …
Super nice staff! I had to wait a bit but honestly didn’t mind since there’s tvs in the exam rooms. The nurse was super gentle with my covid test and the Dr is very nice. I’ll definitely be coming back!
Dr. Ferro and his staff are very thorough and courteous. They always make time for me whenever a health issue arises.
Took a long time for the Dr to respond by phone, thus delaying the use of antibiotics and pain relievers. Nurse at that office was nice and helpful as she could be.
Dr Ferro was really helpful and knowledgeable. I was very pleased with my experience.
I have been going to this place as my primary care doctor for multiple years now, even since before Covid hit. They are the most unreliable, aloof providers I have ever had in my entire life. I have to call every 30 days to set up my own …
Least trans competent care I ever received. Waited four hours in an empty practice in tremendous pain to be told nothing was wrong. Nurse repeatedly misgendered me and told me inappropriate personal details of other trans patients while …
I am very pleased with Carolina Care Dr Ferro and his staff are very professional and very thorough for everything I recommend Carolina care very highly Dr Ferro and his staff are very friendly And very caring about their patients Thank You Dr Ferro and staff
Should not be advertised as urgent care. Require call ahead appointments. Arrived with blood splurting out of my arm and lost important time in receiving care.
It is an ABSOLUTE SHAME when a practice allows inexcusable behavior from their employees. If you dont care how your patients are mistreated and they continue to go elsewhere for treatment, dont get upset when you no longer have anyone …
My step mom and I spent 6 long hours at this office yesterday. The nurse practitioner was fun, quite the chatty Cathy. She was certainly overcompensating for the other lady who was condescending, passive aggressive, all all around rude. She …
The worst. We went here about 2 months ago on a Sunday. My husband had just gotten over the flue but devolved a cough. We made an appointment but was told when we got there we would have to go to our car and weight. We waited over an hour …
Place use to be great until front desk staff changed. Absolutely horrible customer service and the so called officer manager Marisa is one of the WORST people I have ever spoken to. Rude, no personality, and total lack of communication …