Carolina Trust Federal Credit Union began in 1958. Carolina Trust membership is open to individuals who live, work, worship, volunteer, or attend school in Horry, Georgetown, Marion, Williamsburg or southern Florence County (south of Lynches River), SC or Brunswick County, NC.
| Monday 8:30AM–5PM Tuesday 8:30AM–5PM Wednesday 8:30AM–5PM Thursday 8:30AM–5PM Friday 8:30AM–5PM Saturday Closed Sunday Closed |
1010 21st Ave N, Myrtle Beach, SC 29577
(Translated by Google) I just want to know what requirements I need to have to obtain a loan, living in another country, and what I get is zero responses! …
If I could give a zero I would. I have had many problems with this bank and the last one is I cannot get a new debit card after they cancelled my other one. (This is like the 3rd card I have had bc we go out of town and everytime we use it …
Been banking here for 12+ years, the staff is always great and a pleasure to talk to, especially Jawan and the other male who works the drive thru who I mainly see on Fridays I think? I just wish their ATM’s consistently worked, I use them …
cant talk to anybody.
Always Great Service
Great service with a smile
Love my bank!
Great community bank
Terrible
great people work there and they have great products!
Horrible customer service! Glad i closed My account!
Worst bank I’ve ever used.
Give me a loan for a car when no other bank would. Nice friendly people.
Love the staff in Surfside and Murrells inlet.
Answers all my questions and is very helpful
wish I could put a 0! long story short nobody there knows how to communicate with one another…they truly scammed me out of 180.00.
The front desk lady is so kind and very very helpful you will be very happy banking here I know I will be!!
Best bank credit union around. Friendly staff.
Terrible customer notification. 4 times since covid started, they gave different procedures and you dont find out about until you arrive at bank
This temp office in conway is a joke. Not enough tellers, ones there are rude, and not knowledgeable. A very bad representation of what WAS a good bank.
It has generally been a positive experience. Ms. Evelyn Ramariz has been the individual I have generally alway dealt with. She could be President of the whole place in my humble opinion. …
Audrey Turner the regional manager is a joke. Not only did she tell me wrong information, when called out on it she raised her voice and went crazy. Switching banks, this place a joke.
Jawan was super helpful and knowledgeable.
This the best bank in Myrtle Beach. They’re always willing to work with me and they’re really serious about keeping their customers happy. Thanks Carolina Trust!
Worst customer service ever. Bank manager doesn’t care for the best interest of clients, days of waiting for follow through on issues, worst of all bankers do not stand behind their words. On a positive note the tellers seem to be friendly. Wouldn’t ever reccomend to anyone. Also discriminate against certain business accounts.
It would be nice of the tellers were not deceiving. Next time please let us know your putting checks into closed accounts. Always receiving negative customer service from this branch.
LOVE THIS BANK AND THIER STAFF JUDY LERRY IS AWESOME
There is fraud on my account and the told me to go talk to Target. Didn’t offer to close or protect the account, until i asked. Now i have to go chase my money with Target after having my account hacked. I will NOT put another dollar in this account.
I worked with Kelly Rowland and her expertise and service couldn’t have been better. Not to mention she got me a great rate. If you need any type of banking needs, please see Kelly. You won’t be disappointed.
This place is terrible. They don’t value your time and waste it. If you’re on a lunch break on a Friday trying to cash your check, this bank is useless. They need more tellers at the desk on Fridays but they don’t care enough to put more …
There really is a difference between coach and first class..
If you’re looking for an electronic financial clearing house CTFU will do. If your looking for a financial partner that’s got your back, is convenient and …
I do like dealing with a credit union it’s way better then corporate banks who tend to play this fee that fee this time that time. BOA and TD were the worst I got out and now I feel safe and no double taking bank people trying to justify …
I’m going to start by saying I won’t ever come back to to this location… came in seen NO ONE so I signed in and waited 10mins later a couple came in and waited about 5mins…the guy in office got done with a lady and he proceeded to the …
I own a local cleaning company and I do all my business banking with Carolina Trust Federal Credit Union. I love their ealerts that keep me informed of transactions on my checking account and credit cards. Their staff is always friendly and able to answer my questions.
I have sent emails through their website, never recieved an anwser. I have called and their answering system says no one is in front of me on the queue but I’m on hold for 20 mins and no one answers, so I hang up. I’ve left voicemails and …
5 STAR BANKING SERVICES AND ALSO HANDS DOWN 5 STAR CUSTOMER SERVICE ! I am from a different state and decided to become a “member” at Carolina Trust Federal Credit. With being a member and not just a number. I have had nothing but great …
I use Carolina trust FCU as part of my shared branching options from another credit union. Terrible and I mean terrible customer service! Everyone in the building is rude and seems to have better things to do than their actual job. Wait …
I’ve banked with them for a few years, never had any issues.
Adrienne is awesome! She’s always there to greet me and others who come in and …
Everyone at Carolina Trust is just absolutely phenomenal. I can’t speak highly enough about Mrs. Audrey Turner and Mrs. Reena Fleming. They go absolutely above and beyond and are such a pleasure to work with every single time.
This is one of the slimiest employers I have ever had to deal with and I didn’t even work here! The only reason they stay in business is because everyone that moves here uses them for shared branch banking. I hope another credit union opens and puts you guys out of business some day because you are the worst!
I would recommend anyone looking to do a vehicle loan to go someplace that knows how to do paperwork and has good customer service because you won’t get it here!
We’re down here for the winter & bank at a Credit Union at home. We needed to deposit a check & they have shared banking with other Credit Unions. So we went here & deposited our check. No issues & the Ladies were very nice. No issues!
Sad when your bank is unwilling to help you resolve an incorrect charge on your account simply because it is a few days past a 60 day period. Doesn’t matter the time frame on an incorrect charge, it should automatically be reviewed as …
Not for Restaurant Servers. I went to the 21st Ave N. branch twice over a 2 week period to get change and the Tellers said No both times without giving me any options, leaving me asking to see a Manager to get it. Except the last time the …
I was so excited to be a credit union member. I have had problems with auto pay, issues with my account number and now have spent an hour trying to talk to someone calling the main number given for the credit union , the automated voice …
I’ve been banking with Carolina Trust for many years. Very professional and passionate about financial literacy and educating members about loans, rates and everything related to money.
I had the worst experience trying to open two accounts. I’d give a 0 star If I could. The representative that was assisting me, clearly didn’t know what to do. So after inquiring with the manager I was told by manager, Derek Terne’, they …
I have been banking with CTFCU since 1998. This has always been an amazing bank. They have helped me with any issues I’ve ever had. I do find it easier to stop in and address any concerns in person. I’ve had things happen like a stolen …
Absolutely ridiculous that in 2023 they STILL don’t have a way to make a car loan payment online and the website has been unable to log me in for days with unknown errors so I cannot check my payoff amount. AWFUL!
They allow you to use them to make transaction with other participating credit unions so I can deposit and withdraw from my credit union in Florida. They are very nice here
Worst bank ever
0 is the star rating actually…. I’m a long time long term member they treat like dog cramp and talk to like notjing today………Today on lunch they block my card …
I accepted a new job with a Canadian based company that pays via wire transfer, I had to call CTFCU 3 times to get what was “supposed” to be correct, 2 people I spoke with didn’t even know what a wire was and told me the ABA and ACCT # …
If I could I would give 0 stars honestly. My last recent 4 phone call experience with the agents at Carolina Trust have been horrible. The one today was no better 1st off I called 3 times to wait 10 minutes for the system to forward me to …
The staff is nice but the way it is run makes it the worst Credit Union I have used. The ATM was broken all the time. They knew about the problem and did nothing about it, I even asked them. …
We moved to Myrtle Beach so we switched our Bank to Carolina Trust so we would have a local Credit Union to Bank with. The problem we have had with this credit union is getting someone on the phone! I sat on hold for 30 minutes for customer …
Beware: when unknown charges show up from Amazon subscriptions, they will force you to keep paying them or close your account. 3 months ago (and I’ve been a member for years…even bought my home with them) a 16.19 amazon music charge came …