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Another 1 star review here. The water is the poorest grade you will find and they charge an insane amount compared to what city water charges. Customer service is garbage. I think channel 9 whistleblowers need to look into this company. They can’t keep getting away with this
Awful. High prices and bad customer service- if they had competition maybe they would act like they care, they dont!! Another price increase is on its way also.
The customer service is rude and unhelpful. If I was not forced by my rental company to use this service, I would choose otherwise. Great job on having a monopoly 👍 …
If I could give this company zero I would. Incompetent staff! They hang up the phone on you to avoid dealing with situations withcustomers. They are not smart enough to deal with consumers. Horrible customer service. Wish they would do us all a favor and close all the offices!
Called to transfer our water into our name and the lady told us that someone had to be there all day long that day, so my husband missed a day of work to stay there, well nobody ever came, so I called and they were like nobody needed to be home. When I complained they were like oh sorry… this is a little ridiculous…
This company is HORRIBLE!!! They are charging a FLAT RATE of $65 per month FOR SEWAGE! That’s ON TOP of the HIGH WATER RATES! It’s just me and my wife, and our water bill is OVER $105 PER MONTH!!!
Absolute worst service I have ever worked with. Everything is 3rd party, making everything confusing and not centralized. When I call the company to pay my bill, they transfer me to a 3rd party who doesn’t even have my account info to see what I need to pay. Worst water service.
Horrible water bills, our family has not changed how we do things with our water use and our bill is almost 4 X’s what it was in Arizona. Never in my life have I had a water bill more than an Electric bill.
Terrible company! Unfortunately this horrible company is the monopoly in my neighborhood. Customer service is ride and never provide accurate information. They cut my water off by a ” mistake” on their end. I wish I could give 0 stars!!
I have been trying for 3 weeks to get customer service response from CWS, nothing. This provider is over priced and non-responsive. Would like to give zero stars!!!
If I could it would be -5 Stars This is the biggest Legal Robbery I have ever seen and how the Courts let this go on My Water?Sewer monthly bill is more than My Electric Bill. …
Everything on here already about the terrible service is absolutely correct! difficult to get someone to give you information needed when you are having a poblem – like NO water at all.. which I am experiencing again this afternoon and tonight…. Yet ,,,just got another notice that bill is going up again!! Disgusting!!
Terrible. Price has gone gone up 20% over two or three years. Baseline cost is now $105 per month, and goes up from there depending on usage. Every year they petition the regulatory agencies for price increases, with the justification of …
This is the biggest scam in LAKE WYLIE AREA. If you are looking for a house in Lake Wylie….keep looking. You will be robbed every month on sewage fees!!!! FLAT RATE OF $65.77 This company is horrible, they have so many bad reviews they are changing their name to BLUE GRANITE WATER COMPANY!!!!!!!
I wish I could give them less than 1 star…..customer service is horrible. Took 5 months….threats to cut off our water and one actual cut off to get a leak credit applied. No return calls from management.
This is the worst company ever!!! We have no choice for water. They turn off our water because our card was compromised so autopay didn’t go through . Paid next month double like later stated and they still turn off our water and didn’t leave a notification on the door as they claimed to have done.
People on the phone are nice enough. The rest are non caring, incompetents. Account site is impossible to reset a password they changed. Rate increases every year.
One star rating is much too generous. The only things that Carolina Water Service excel at is poor service, poor water quality, poor customer service, and a rampant number of RATE HIKES.
Water off for almost 2 hrs. Call Carolina Water. Was told contractor turned off wrong valve, would take 30/45 minutes to get it back on. I told them that wasn’t satisfactory we need water to fix lunch as it was noon by then. No sense of urgency.
When we were serviced by Charlotte water our bill was $17-20/mo. Carolina water service charges us $90/mo and we are totally stuck with them. A total ripoff and obscene to say the least
State of emergency due to hurricane in NC. Great job disconnecting service for a horrible utility company anyway. The day the hurricane hits, great business practice. I work emergency hours for any kind of event, especially natural …
Phenomenal Service! I live in Wolf Laurel and made a (non-emergency) call to Carolina Water Services and they came out immediately, which is almost impossible given my remote location!! The guys were polite and extremely helpful. Awesome service!!
The water bill make no sense. No explanation for what you are paying, extra charges for no reason. Extremely expensive service for not good water quality. I have kidney stone and I cannot use the water for cooking or drinking because the water is very mineral enriched.
The worst! I was overcharged because of meter being supposedly read incorrectly. The technician that came out said he would reimburse. Never happened. They charge over $2 for paying online for under $100. I will mail my payment in from now on. And, the charges keep going up, up, up. Unfortunately, we have no choice but to use them.
If I could rate them less than 1 star, I would. They are the only water company in my area so I am stuck with them. Best advice for anyone moving to the area is to find a home with a Well so that you never have to deal with this company.
Prices are high and boil water advisories are coming up all of the time but often with no info as to when it’s safe to drink the water again. My son took a bath last night and when the water drained there was a brown/gray silty substance …
These people are thieves. I pay over $100 a month and that’s for no usage. With usage the bills go up even higher. They should be ashamed to charge as much as they do. I can’t believe the N C Utilities Commission recently approved …
At the end of October, 2017, when I closed out my account, I was overcharged (billed $236.50) for a 15 day period when the home was vacant. I have all the invoices to prove this. After many discussions with them, they admitted to owing me …
Extremely expensive, very bad customer service. I’ve no idea why they’ve to be the water supplier to my area?
They can disconnect the water service without a note or warning.
We bought a one year old home and received a call from the meter reader about 3 weeks after our closing, telling us that our reading was incredibly high, indicating a leak, but she did not turn off the water( she called on a Friday night, …
Update: I wish I could make this review -17 stars. We were told our water was back on. I laughed. We still have no water. The technician said the pipes are old and he bought bands from lowes to fix it. Great, I pay corporate prices for …
It needs to be noted they have CHANGED their name to Blue Granite water in South Carolina because trash companies have to do these type of things to keep functioning!! I use to pay less than 40 dollars for combined sewer and water in …
I am paying A 28.00 BASE FEE PER MONTH!! MORE THAN ANY OTHER CITY WATER SVC FOR WATER I CAN’T EVEN DRINK WITHOUT FILTERING IT TWICE!!!! Over the past 5 years my bills went from 25.00 a month to 60!!!!!
I’m so thankful that we switched to Charlotte’s city water service to get away from these people. Everything that the other reviewers are saying is 100% correct. Carolina Water Service has got some of the most hostile and inconsistent …
You set up auto payment but they don’t credit the first payment so you’re always a month behind and then they cut off your water service without explaining that’s what will happen when you set up monthly auto payment. Really?
I attempted to reset my password on your site and received an email with a link to reset it. I went to the link and it was broken/did not work.
Also, your 3rd party payment company is horrible. I tried to call and make the …
I wish that I could get give a negative score. First off when I purchased my home they refused to cut on water services until the following business day. Leaving me and two year old in a home for the entire weekend with out water. On Monday …
This service is the most expensive I ever had. How in the world you get bills for over $120 for one person leaving in house. Can someone explain to me ??? This is ridiculous…. I feel this company takes advantage of people…
Do NOT buy a home that uses them as your water provider. Had I known what I was going to deal with, I could’ve spent 50k more on a home with city water and spent less monthly and had less headaches. Just their “admin fees” alone are higher …
In the three years I’ve been a customer there have been more water outages than I experienced with other providers in the preceding 41 years of my life. Truly horrible. While the outages are extreme at least I pay nearly twice as much here …
If I could give this place zero stars, I would. In fact, if I were searching for a new home I would purposely find a house that is not serviced by Carolina Water Service Inc of NC. When I first moved to Indian Trail I was given a …
Payed 600.00 per year for inadequate service on water softener. Owner Catherine Blum
Likes to place blame on someone other than her company….like the homeowner, if knew about water softeners, wouldn’t need them. Better companies out there!!
They have a monopoly and are raising rates beyond a reasonable amount. They are triple city water and are not responsive to attempts to speak on increases and give reasonable explainations for why rates are so high.
Water services sent me an email telling me that the mails are slow. Not wanting to have my payment delayed I immediately paid by credit card. No where did they tell me that there would be a “convenience” charge. What a rip off, along …
They charge $90/month just to have water/sewer service + metered charges to about $120/month water/sewer bill. The pricing is beyond unreasonable; and nobody can explain why. Additionally, they file paperwork to increase the water and sewer …
Ridiculous rate increase charges. From 4.61 water service fee per gallon to over $11??? Rate increases every year and quality of water decreases. I can smell the chemicals used in the water…
We would give ALL NEGATIVE ⭐’s ❌♾️⚠️ ⚠️⚠️This company is WAY TOO EXPENSIVE!!! Constantly raising the rates on my parents, who have lived in the same house since 1977, and their only income is Social Security. I would not recommend buying/renting anywhere that is FORCED to use Carolina Water Service!!!
most expensive water company I’ve ever had and worst customer service…no one answers the phones…unprofessional when they come out to inspect. I just got an $1100 bill for one month and no one can explain why! They are a Monopoly and they are extorting their customers.
The worst utility I have ever dealt with. They overcharge, pipe leaks from poor infrastructure, repairs are slow and usually have to be redone, many boil water request followed by poor communication with customers. They should lose their license to operate a water company! If I could only give zero stars!
We’ve been out of water for over a month and they refuse to fix it, all they’re doing is hauling in water, and it runs out every day. We have maybe 30 minutes of running water a day. We can’t do dishes wash clothes, or anything involving water. And we’re still having to pay for a full water bill.
This company is good for one thing and that is ripping you off. My water bills are now higher than my electric bill. With my electric bill I pay for the service , with the water company I pay for dirty, smelly water and nobody cares. …
Website is trash. Payments rarely go through because of their system so then you inevitably get hit with late fees. You have to login to view the details of your bill, but your username and password never work even when you reset them. Your …
I just received my monthly bill and it was ~$198 for a one person in an 1150 sq ft home with no irrigation system, pool, etc. I’ve checked for leaks and there are none. All this is for is for basics like laundry, drinking water, and …
(Translated by Google) excellent services
(Original)
Excelente servicios
Another 1 star review here. The water is the poorest grade you will find and they charge an insane amount compared to what city water charges. Customer service is garbage. I think channel 9 whistleblowers need to look into this company. They can’t keep getting away with this
Complete trash
Thieves
This company really suxs!!!!!!
Horrible customer service!!
Rates are astronomical and customer service is terrible.
I don’t understand how this company is still in business or does not have a class action against them.
They are just awful I’d rather drill a well than rely on them
Pricing is way too high and they just got approval for another increase I never in all my life ever paid this much for liquid gold
Absolute thieves. They increase our rates 20-30 percent. I pay 100 a month in water, and don’t even water the lawn.
Awful. High prices and bad customer service- if they had competition maybe they would act like they care, they dont!! Another price increase is on its way also.
I wish I could give them less than one star! Horrible customer service.
BE WARNED !
DO NOT MOVE TO ANY LOCATION THIS UTILITY COMPANY HAS JURISDICTION ! ! !
THEY ARE THE PITTS WITH THERE RATES ! …
The customer service is rude and unhelpful. If I was not forced by my rental company to use this service, I would choose otherwise. Great job on having a monopoly 👍 …
If I could give this company zero I would. Incompetent staff! They hang up the phone on you to avoid dealing with situations withcustomers. They are not smart enough to deal with consumers. Horrible customer service. Wish they would do us all a favor and close all the offices!
Called to transfer our water into our name and the lady told us that someone had to be there all day long that day, so my husband missed a day of work to stay there, well nobody ever came, so I called and they were like nobody needed to be home. When I complained they were like oh sorry… this is a little ridiculous…
This company is HORRIBLE!!! They are charging a FLAT RATE of $65 per month FOR SEWAGE! That’s ON TOP of the HIGH WATER RATES! It’s just me and my wife, and our water bill is OVER $105 PER MONTH!!!
Water consistently goes out and no one is ever around to answer the phone. Why we have to use this company I don’t understand
Absolute worst service I have ever worked with. Everything is 3rd party, making everything confusing and not centralized. When I call the company to pay my bill, they transfer me to a 3rd party who doesn’t even have my account info to see what I need to pay. Worst water service.
Horrible water bills, our family has not changed how we do things with our water use and our bill is almost 4 X’s what it was in Arizona. Never in my life have I had a water bill more than an Electric bill.
Terrible company! Unfortunately this horrible company is the monopoly in my neighborhood. Customer service is ride and never provide accurate information. They cut my water off by a ” mistake” on their end. I wish I could give 0 stars!!
I have been trying for 3 weeks to get customer service response from CWS, nothing. This provider is over priced and non-responsive. Would like to give zero stars!!!
If I could it would be -5 Stars This is the biggest Legal Robbery I have ever seen and how the Courts let this go on My Water?Sewer monthly bill is more than My Electric Bill. …
Everything on here already about the terrible service is absolutely correct! difficult to get someone to give you information needed when you are having a poblem – like NO water at all.. which I am experiencing again this afternoon and tonight…. Yet ,,,just got another notice that bill is going up again!! Disgusting!!
Terrible. Price has gone gone up 20% over two or three years. Baseline cost is now $105 per month, and goes up from there depending on usage. Every year they petition the regulatory agencies for price increases, with the justification of …
This is the biggest scam in LAKE WYLIE AREA. If you are looking for a house in Lake Wylie….keep looking. You will be robbed every month on sewage fees!!!! FLAT RATE OF $65.77 This company is horrible, they have so many bad reviews they are changing their name to BLUE GRANITE WATER COMPANY!!!!!!!
I wish I could give them less than 1 star…..customer service is horrible. Took 5 months….threats to cut off our water and one actual cut off to get a leak credit applied. No return calls from management.
This is the worst company ever!!! We have no choice for water. They turn off our water because our card was compromised so autopay didn’t go through . Paid next month double like later stated and they still turn off our water and didn’t leave a notification on the door as they claimed to have done.
People on the phone are nice enough. The rest are non caring, incompetents. Account site is impossible to reset a password they changed. Rate increases every year.
HORRIBLE customer service, website, and app. Way too expensive for basic water usage.
One star rating is much too generous. The only things that Carolina Water Service excel at is poor service, poor water quality, poor customer service, and a rampant number of RATE HIKES.
Water off for almost 2 hrs. Call Carolina Water. Was told contractor turned off wrong valve, would take 30/45 minutes to get it back on. I told them that wasn’t satisfactory we need water to fix lunch as it was noon by then. No sense of urgency.
When we were serviced by Charlotte water our bill was $17-20/mo. Carolina water service charges us $90/mo and we are totally stuck with them. A total ripoff and obscene to say the least
State of emergency due to hurricane in NC. Great job disconnecting service for a horrible utility company anyway. The day the hurricane hits, great business practice. I work emergency hours for any kind of event, especially natural …
Phenomenal Service! I live in Wolf Laurel and made a (non-emergency) call to Carolina Water Services and they came out immediately, which is almost impossible given my remote location!! The guys were polite and extremely helpful. Awesome service!!
The water bill make no sense. No explanation for what you are paying, extra charges for no reason. Extremely expensive service for not good water quality. I have kidney stone and I cannot use the water for cooking or drinking because the water is very mineral enriched.
The worst! I was overcharged because of meter being supposedly read incorrectly. The technician that came out said he would reimburse. Never happened. They charge over $2 for paying online for under $100. I will mail my payment in from now on. And, the charges keep going up, up, up. Unfortunately, we have no choice but to use them.
WORST COMPANY EVER DO NOT MOVE TO A NEIGHBORHOOD WHERE THIS COMPANY SERVICES THE WATER!! I DO NOT KNOW HOW THIS IS LEGAL.
If I could rate them less than 1 star, I would. They are the only water company in my area so I am stuck with them. Best advice for anyone moving to the area is to find a home with a Well so that you never have to deal with this company.
Prices are high and boil water advisories are coming up all of the time but often with no info as to when it’s safe to drink the water again. My son took a bath last night and when the water drained there was a brown/gray silty substance …
I find it very interesting to see these reviews and see that MyUtility doesn’t appear to be any better in North Carolina than in my state of Nevada. …
These people are thieves. I pay over $100 a month and that’s for no usage. With usage the bills go up even higher. They should be ashamed to charge as much as they do. I can’t believe the N C Utilities Commission recently approved …
At the end of October, 2017, when I closed out my account, I was overcharged (billed $236.50) for a 15 day period when the home was vacant. I have all the invoices to prove this. After many discussions with them, they admitted to owing me …
Extremely expensive, very bad customer service. I’ve no idea why they’ve to be the water supplier to my area?
They can disconnect the water service without a note or warning.
We bought a one year old home and received a call from the meter reader about 3 weeks after our closing, telling us that our reading was incredibly high, indicating a leak, but she did not turn off the water( she called on a Friday night, …
Update: I wish I could make this review -17 stars. We were told our water was back on. I laughed. We still have no water. The technician said the pipes are old and he bought bands from lowes to fix it. Great, I pay corporate prices for …
It needs to be noted they have CHANGED their name to Blue Granite water in South Carolina because trash companies have to do these type of things to keep functioning!! I use to pay less than 40 dollars for combined sewer and water in …
I am paying A 28.00 BASE FEE PER MONTH!! MORE THAN ANY OTHER CITY WATER SVC FOR WATER I CAN’T EVEN DRINK WITHOUT FILTERING IT TWICE!!!! Over the past 5 years my bills went from 25.00 a month to 60!!!!!
I’m so thankful that we switched to Charlotte’s city water service to get away from these people. Everything that the other reviewers are saying is 100% correct. Carolina Water Service has got some of the most hostile and inconsistent …
You set up auto payment but they don’t credit the first payment so you’re always a month behind and then they cut off your water service without explaining that’s what will happen when you set up monthly auto payment. Really?
I attempted to reset my password on your site and received an email with a link to reset it. I went to the link and it was broken/did not work.
Also, your 3rd party payment company is horrible. I tried to call and make the …
I wish that I could get give a negative score. First off when I purchased my home they refused to cut on water services until the following business day. Leaving me and two year old in a home for the entire weekend with out water. On Monday …
This service is the most expensive I ever had. How in the world you get bills for over $120 for one person leaving in house. Can someone explain to me ??? This is ridiculous…. I feel this company takes advantage of people…
Do NOT buy a home that uses them as your water provider. Had I known what I was going to deal with, I could’ve spent 50k more on a home with city water and spent less monthly and had less headaches. Just their “admin fees” alone are higher …
In the three years I’ve been a customer there have been more water outages than I experienced with other providers in the preceding 41 years of my life. Truly horrible. While the outages are extreme at least I pay nearly twice as much here …
If I could give this place zero stars, I would. In fact, if I were searching for a new home I would purposely find a house that is not serviced by Carolina Water Service Inc of NC. When I first moved to Indian Trail I was given a …
Payed 600.00 per year for inadequate service on water softener. Owner Catherine Blum
Likes to place blame on someone other than her company….like the homeowner, if knew about water softeners, wouldn’t need them. Better companies out there!!
The worst company imaginable. Overcharge constantly, no customer service, people they send out to clean up their mess are rude and just plain dumb.
They have a monopoly and are raising rates beyond a reasonable amount. They are triple city water and are not responsive to attempts to speak on increases and give reasonable explainations for why rates are so high.
Water services sent me an email telling me that the mails are slow. Not wanting to have my payment delayed I immediately paid by credit card. No where did they tell me that there would be a “convenience” charge. What a rip off, along …
They charge $90/month just to have water/sewer service + metered charges to about $120/month water/sewer bill. The pricing is beyond unreasonable; and nobody can explain why. Additionally, they file paperwork to increase the water and sewer …
Ridiculous rate increase charges. From 4.61 water service fee per gallon to over $11??? Rate increases every year and quality of water decreases. I can smell the chemicals used in the water…
We would give ALL NEGATIVE ⭐’s ❌♾️⚠️ ⚠️⚠️This company is WAY TOO EXPENSIVE!!! Constantly raising the rates on my parents, who have lived in the same house since 1977, and their only income is Social Security. I would not recommend buying/renting anywhere that is FORCED to use Carolina Water Service!!!
most expensive water company I’ve ever had and worst customer service…no one answers the phones…unprofessional when they come out to inspect. I just got an $1100 bill for one month and no one can explain why! They are a Monopoly and they are extorting their customers.
The worst utility I have ever dealt with. They overcharge, pipe leaks from poor infrastructure, repairs are slow and usually have to be redone, many boil water request followed by poor communication with customers. They should lose their license to operate a water company! If I could only give zero stars!
We’ve been out of water for over a month and they refuse to fix it, all they’re doing is hauling in water, and it runs out every day. We have maybe 30 minutes of running water a day. We can’t do dishes wash clothes, or anything involving water. And we’re still having to pay for a full water bill.
This company is good for one thing and that is ripping you off. My water bills are now higher than my electric bill. With my electric bill I pay for the service , with the water company I pay for dirty, smelly water and nobody cares. …
Website is trash. Payments rarely go through because of their system so then you inevitably get hit with late fees. You have to login to view the details of your bill, but your username and password never work even when you reset them. Your …
I just received my monthly bill and it was ~$198 for a one person in an 1150 sq ft home with no irrigation system, pool, etc. I’ve checked for leaks and there are none. All this is for is for basics like laundry, drinking water, and …