Excellence in anatomical, molecular, and clinical diagnostic interpretations. Carolinas Pathology is one of the Carolinas’ largest pathology groups with over 30 pathologists covering … See more
Read More| Friday | 8AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
1000 Blythe Blvd, Charlotte, NC 28230
If I could give a zero I CERTAINLY WOULD! It’s IMPOSSIBLE to get anyone on the phone EVER! I sent payment in via check and still got the SAME bill and they threatened to send me to collections!! Sorry sorry customer service.
Horrible Customer service. Rude Rude Rude!
Tried to call several times prior to 4 and office is closed transferred to the mailbox and everything is in Spanish. Really in Spanish!
Some of the most patient and helpful people I’ve ever encountered. Answered every question I had, even helped me get a discount for services.
Seriously? How a company like that is allowed to be in business? I have never in my life had anything to do with them nor owe them any money. And I have a collection letter in the mail? Really??
I checked my credit report and it says that I’m on collection. On a bill that’s already paid. Damn how many payments do I need to make?? This is insane…😡😡 …
I have a derogatory mark on my credit because of them and I had never even heard of them. They are screwing my credit over!
Horrible experience. Had the wrong address on file for me that has been changed for 2 years and made no attempt to contact me and sent me to collections. I never have late bills. The customer service with the pathology group was horrible and rude.
Horrible business. Disappointed that Atrium pairs with them. Sent personal information to wrong address. Huge Hippa violations and no body will answer the phone.
this company is the worst and should not be allowed to be in business. unscrupulous business practices. Do not pay their bills as they do not file with your insurance as they should!!!!!
0 STARS!! This place is awful. They never ever get back to you, but are SO quick to send you to a collections agency EVEN IF THEY NEVER SENT YOU A BILL!! Absurd. This place is horrid, PLEASE take your business ELSEWHERE.
THIS PLACE IS A FREAKING JOKE. I HAVE HAD NO REQUEST FOR PAYMENT BY A BILL IN THE MAIL NOR BY PHONE CALL. I RECEIVED A BILL FROM STERN RECOVERY SERVICE TODAY FOR $1859.53 FOR SERVICES PROVIDED BY THIS SO CALLED BUSINESS …
Don’t trust their results and expect to be sent directly to collections for what your insurance doesn’t pay. They are unprofessional and inaccurate.
Never had any services here just got a letter from a collection agency. Going to consider this to be some sort of scam will report to the federal trade commission.
You can’t get through to a person, the automated phone pay doesn’t recognize my valid info & the pay online option is shady….. not happy…..edit: finally got through, they sent me to collections and said they sent out 4 letters.. I only just now received 1 letter…NOT HAPPY
They send you to collections without you getting any mail from them, then they blame it on the postal service. What a joke!
The staff was extremely helpful in resolving my billing issues. I am so happy to have found this facility. Their hard work to resolve my bill helped my peace of mind.
Sent a bill to the wrong address. Never got a bill until I was contacted by a collection agency. No phone number to talk to anyone. Think I will file a complaint with the BBB.
Worst Phone System Ever – Clearly they do not care to talk with patients/customers. It hangs up on you after telling you that you can continue to hold. Can’t really enter your number for a call back like the other option suggests. Why would providers use this group???
Carolinas Pathology is a group of pathologists and PhD scientists who are contracted by Carolinas HealthCare System (CHS) to provide pathology services to designated Carolinas HealthCare System facilities. …
ZERO STARTS! If you are mad at Carolinas Pathology for being dishonest and disorganized when it comes for billing patients FILE A COMPLAINT to your health insurance against them. l also received a collections agency letter, and never received a bill. They should get their act together! I would avoid Atrium Health.
Horrible! I was sent to collections after paying my bill 2 separate times. They do not have it together!
How is this place legal. I have flawless credit. Well I did until these people. Over one 31$ bill. The bill itself looks like a scam. No clue what it was for.
I was shocked to see my credit score drop by 130 points because collection agency reported it to credit unions. I never received bill from Carolinas Pathology and also I never got call from collection agency. Called the collection agency and they had wrong address for me. Will never use Carolinas Pathology again.
I’ve provided my insurance on 3 different occasions, and I checked my credit score today to find out they have posted to my credit that I have an unpaid account!!
Unorganized with their billing and insurance, I was never billed either for my supposed $259 that I owe. I had TWO insurance at the time.. now I have to deal with it on my credit as well.
Horrible Customer Service!!! I wish I could give this place zero stars. Takes two days to get someone to answer the phone. I received a bill from them and called to provide my insurance information, which they already had on file. …
I received a bill from Carolinas Pathology for $178.10. I spoke with Tonya who explained the bill and found that my insurance was not billed. She took the time to get my insurance information and submit my claim.
Just got a collection notice over 11 bucks with no previous bill… their payment website does not check any of the data (like account #) and just redirects you to a Questionable payment site… something is definitly not right.
I have the same problem as everyone else. I never received the first bill and started getting phone calls from collections at least give me a chance to pay before you try and ruin my credit.
This Lab was too lazy to call the referring physician and get my insurance information, address and phone number. Instead they turned the account over to a collections agency, sent a letter to an address that wasn’t mine. They called a …
if I could rate less than one star I would. These people sent a bill to collections for $42 that I never received a bill for. Called three times, hung up on twice. Seriously?!? How are they still in business?
Horrible company- total scam. Never received an itemized bill from them but got referred to a collection agency in Greensboro. Called Carolina Pathology and they have no record of a bill for me on the dates listed by the collection …
I wish I could give less than one star. I received a notification that my credit was decreased by more than 10 points. I called and after waiting on hold for 10 minutes, all the lady I spoke to had to say was that the account went to …
This has to be the worst place ever!!
First, my son had a bronchoscopy and they lost his specimen!!!! My son had a …
I never received my blood test bill since February 2017 from Carolina Pathology group because somehow my insurance information weren’t shared by Carolina Healthcare Pineville NC. Bills from different departments are received and paid. I …
Was sent to collections because as everyone else stated they were to dang lazy to get insurance info from a referring DR whom is in their system which is total bs. Not once did anyone reach out to be for insurance info I asked Amy from the …
Like most people here I have had the same issues with this extremely unprofessional organization. Their billing department is horrendous and I’m surprised no one has filed any type of lawsuit against them. Like most people I had issues …
I got a credit collection letter in the mail. I think these people must be linked with atrium health care. Never received a bill for the supposed $10 I owe them. They are totally screwing people’s credit over. You can dispute it by calling …
Carolina Pathology needs to review their ethical practices. I went to the MD office over 7 months ago and I now have been turned into Financial Data Systems, LLC collection agency because Carolina Pathology told them I did not pay my bill …
I received a notice from collections without ever getting a bill from them. The charge was for a $150 which I ultimately didn’t even owe because it was from a routine (covered) colonoscopy but now I have to deal with it still effecting my credit.
I like many of the reviewers was never sent a bill from this company. The only thing that I got was a collection that negatively impacted my credit score. This company needs better financial training and systems check to see if customers even got a bill.
I received a bill for $175, and knew it should’ve been lower with my insurance. I called and the customer service rep was very kind and patient and explained to me it wasnt billed to insurance. I have recently started a new job, so I have …
It seems to us that this place loves to trouble people even if they pay their bills on time. On top of that, their payment website online sends your info to multiple websites. We decided not to use the online payment gateway because of …
My wife got sent to collections and got her credit destroyed. She never even received a first bill for service to begin with! Please do not do any business with these company as they are crooks!
I received a bill as well from collections, only to be told it was never submitted to insurance. And, they said it affected my credit report! We are reporting to insurance commissioner, and informing Atrium. Is this a scam company?
Received a statement that indicated I had a balance over $700. When I reviewed the statement, they had the wrong insurance billed. I tried to call x2, on the eternal hold, nobody was able to come to phone. Called back using the actual …
I paid a bill that had not been processed through insurance. My bad. The staff was quick to issue me a refund and I had my money back in 3 weeks. I don’t think I should have received a bill when my insurance was up to date and in process …
Got a bill from these clowns with NO explanation. I have no idea if they billed my insurance. I have no idea if the charges are correct. Called their phone and just waited until they disconnected me. Also left a VM and did not received a call back. Shady!
Avoid these people, they bill from three different companies. Carolina Pathology, Celligent Diagnostics, and InstaMed. Absolute joke!. Mariah was totally unprofessional!
I have been sent to collection TWICE for a bill that has been resolved multiple times. Do they have any idea what is going on in there billing department!???? Apparently not!!! Absolutely ridiculous. I will specifically never have any lab …
Got a bill suddenly saying I would be sent to collections although I received NO prior notice of a bill being available.
I hope that there is a claim against this company. I have the same complaint as everyone else. They mailed the bill to an address that I had 8yrs ago. It seems like that is some sort of business with them and the collection agency to make money. I will reach out to better business bureau.
Just pulled my credit report & there is a bill in collection from them. I have not ever received a bill, nor is any claim found on my insurance. I called the collection agency, had to leave a voicemail, & have not had a call back from …
They sent my bill to a collection agency without contacting me first and discussing it with me. No payment schedule offered. I’m contacting an attorney for destroying my good credit rating!
Same story as everyone else. I made a large payment to Carolinas Pathology in June 2021 and confirmed that it zeroed out my wife’s account balance. In August 2021, 4 months after the date of service, and 2 months after I paid the account in …
I tried on several occasions to obtain a detailed bill that my cost-sharing program would accept. Initial response was, “we can’t provide that.” On October 22, I spoke to Michelle who helped me with my request so professionally, and today I received my reimbursement. I’m sorry I didn’t get her last name.
I had never even heard of this company until it showed up on my Credit Karma report as having been sent to collections. NO BILL, NO PHONE CALL, NO TEXT, NO EMAIL…NOTHING. I have no idea what it is even for, so I Googled them, tried to …
Received a bill stating my account is 30 days past due that is identical (same account number and balance) as a bill I paid on time last month. Used their automated phone system to check my balance and the system told me I don’t have an …
I have had the same experience as several others here. I had a procedure and every medical pro involved filed with my insurance and billed the difference to my address. Suddenly I have a collection on my credit which dropped my score 89 …
I have no idea who this company is. Showed up on my credit report a couple years ago as a sold $8 bad debt. I challenged at the time. Received no feedback. Just showed back up on my report. I am fully insured and have not had this type of issue before. No humans would pick up the phone today or 2 years ago
HORRIBLE HORRIBLE PLACE. I have never in my life had a bill sent to a collection agency…. until now. A bill less than $200 too. I hope to never have to deal with these people ever again. Based off the reviews it appears I’m not alone.
This is the WORST!! Place to ever deal with.. I have tried to get a bill took care of for months!! I have email the info they needed 2 or 3 times talked to them repeatedly and was told it wld be token care of and it has not I continue to …
I’ve emailed requesting a copy of the bill I am supposed to owe, called and been on hold for 20 minutes before being told to leave a message. Absolutely the worst customer service I have ever seen. I would give them a zero rating , but one star is as low as the rating gets.
If I can give ZERO stars I would because this Company has been charging us & sending us bills and even sent it to collections after the bill has already been paid for months & months ago!!!! I called their Customer Service & spoke to Mariah …