Carrington Mortgage Services, LLC (CMS) is a fully integrated mortgage company with lending and mortgage servicing operations and an affiliated real estate brokerage company. We are licensed to help you find and obtain a loan, in many most states across the U.S.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
1600 S Douglass Rd, Anaheim, CA 92806
Good company, no company is perfect and the process can be a nightmare when it should be one of the best experience of your life, but, when you get an employee who puts forth that extra effort and does look to make the experience what it should be, then that’s a company you stick with.
Heather Latour Toby & Toni are Rock Stars in disguise
Mr. Matta was very professional and knowledgeable, he made the process very and timely. We had a lot of questions and got straight answers Thank you Chris!
Good service and very responsive. They kept me well informed and offered very competitive rates on both my original mortgage and my refinance.
I worked with Chris Rossberg and Kimberly Deden and they were pretty awesome to work with. They told me the truth from the start. Kimberly was incredibly fast at processing everything I submitted. They got it done for me. Thanks guys.
I had the best experience. I was a first time homebuyer. The process went so smooth. My loan officer Matt was the best. He promised me that he was going to get it done and he did!!!
They make the mortgage process easy this is the my 2nd time working with Carrington I’m a customer for life. Anthony Na and Lori May are superstars
Byron Decuir worked with me so well with my most recent refi. It came right on time during a time of transition for me. Even with everything that needed juggling, somehow, Byron found a way to help me make it happen. This refi has also …
Gina and the entire staff that I interacted with were absolutely the best, very friendly and knowledgeable , the refi process was easy and closing was also great .. could not be happier with Carrington Mortgage
I sent personal information by priority mail on June 21, 2018 which was received on June 23, 2018 at 1:35pm & signed by some guy name Kirk in the Anaheim, CA office. Information was never downloaded in my file and no one knows where my …
Even though my mortgage was sold to Carrington without my knowledge I am very happy with the way they handled everything and helped me refinance and lower my payments….will tell people about them.
Everyone who is buying/refinancing a home should be fortunate enough to work with Amanda!! She is kind, patient, professional, and really knows her stuff. Amanda is amazing!!
Worst mortgage company ever no one knows what they are talking about and they are the least bit helpful. My payment went up $200/mo and no one can tell me why! and its been months. So frustrating. I will be refinancing away from them asap!!
Terrible customer service, they are nice but they do not get anything done because none of them are on the same page. If you want auto draft forget it they will send you around in circles before you even get the correct information. They …
We just refinanced with Carrington. It was an all around great experience. I would highly recommend Carrington for your home purchase or refinance needs. Thanks for the great experience.
Stay away at all costs. I’ve never in my life seen a more unprofessional company. I thought BofA was bad, but man carrington makes them seem like mother theresa! No communication, noone knows anything there, if you need to speak to someone …
Excellent experience refinancing our home. I had a couple of options and carrington offered the best and their agent made it even a better option.
Great customer service and way above my expectations when I bought my first home! I have referred Carrington Mortgage to my fellow Veterans around my area.
Excellent service provided by our Loan Officer Ed Palafox during the refinance of our home. Everything went smooth from the initial consultation to the Notary coming to our home for the closing.
Personal service, attention to detail, thorough explanation of the process, the numbers and expected outcome. All of these things made working with Carrington Mortgage Services a pleasure.
Outstanding services by Psalm, Kevin and Christie. You will be taken care of every step of the loan process. Very satisfied!
Very unprofessional company, Rather you are working here or doing business as far as Loans and Real estate goes. They have no regard for Thier customers or employees. Only in the “taking your money” business. STAY AWAY FROM THIS COMPANY. I …
Carrington was amazing!! Richard and Lynn were super helpful! Thank you for helping us make our dreams of owning a home reality!
Definitely the ones giving 5 stars here are employees, there’s no way this could be a 5 star bank. Here I’m trying to call for a loss I have at my house in order to process check to start construction, and NO ONE, have answer that phone in …
I’m very happy with Carrington mortgage in helping me with refinancing my home and had a very good experience they were very quickly trough through the process.and would definitely recommend it to any one.
Anne Nilsson was very pleasant to work with, she was helpful, patience and made refinancing my mom’s house a great experience.
Thanks, Anne!!
We received awesome service from Mr.Qumsieh!! Definitely, the best service ever. I highly recommend Carrington Mortgage Services, LLC.
It is without a doubt that Ms Nibedita Panda went far beyond the call of duty with assisting us In obtaining a much-needed mortgage ; not once, not twice but three times and perhaps maybe even four times. Ms Panda was always there …
Good experience. Everything went really smooth, no problems. My only negative comment would be that once we closed on the property, never heard from our agent again. Would have been nice to get a final call or email thanking us for their business.
Carrington Mortgage LLC, has been a good experience and guess what they don’t sell off your mortgage to other companies they strive to make their customers satisified while providing a vital service to home ownership.
Worst Customer service. Like many people, we had fallen a month or so behind on our mortgage and were sent the customary paperwork to see if we could qualify for “Modification”. Contrary to what the paperwork says, either nobody cares or …
Michael Schumal and Debra Ventura were a pleasure to work with and incredibly helpful 😀 👍 …
Cali responded to all communications in a timely manner, clearly answered any questions I had, and was just generally very helpful, professional, and courteous.
Carrington Mortage is very professional and willing to help with you mortgage needs. They will go out of their way to make re-financing or getting a new mortgage super easy.
Excellent customer service received to-date. Not what you would expect from a mortgage company.
well i have never bought a house before so it was all new to me i had a good time and learned a lot i would tell a friend to go to your company i think i had some not knowing what to do but Rey C. talked me through it . all of the people …
Excellent service! The loan officer kept me in the loop and was always in touch through out the process. Carrington is very quick to deliver.
This is a horrible company. One of my clients is a victim of ID theft and a Carrington Mortgage loan is reporting on his credit. He provided the FTC and police report to the bureaus and the company and they will not remove the item. Stay away from this company if you value your credit.
My loan was sold from ChaseMortgage to Carrington less than a month ago and thankfully I quickly made my last payment with Chase before it transferred because I have had the worst experience with this company while trying to make my …
Riki and Stacy my loan officers where great. Answered all my questions and everything went smooth and fast. Have worked with them twice and had nothing but great experiences with them.
The mortgage process was easy and fast, I knew exactly what the terms were before I closed. I closed the loan in the comfort of my home. You can”t ask for a better experience. Thank you carrington.
Tim in my eyes went above and beyond when helping me, I had called regarding the status of my final trial loan modification and I spoke to several agents, some telling me my payments all went through and some telling me that I was missing a …
I wish to compliment both Traci and Nikki for their honesty, sincerity and efficiency while assisting us with refinancing our home. We are very pleased with the outcome of the refinancing process.
Toshia Jones and Jennifer Adkins were AMAZING and I enjoyed working with them both. THANK YOU for having them on your staff! They are very friendly, professional, knowledgeable and responded quickly to everything.
I had a great experience. They did everything they could to get me a great loan and in a timely manner.
The loan officer and processor were very knowledgeable and professional they did an excellent job I would recommend them to anyone
We did a cash out refi and this was the best experience. Very quick and easy. The Carrington members who assisted us in this process were extremely knowledgeable and courteous through the whole process. We would highly recommend them!
very happy with the experience of getting home financed through Carrington Mortgage Services, LLc. Would recommend this company to anyone looking to buy or refinance a home.
This company bought out my mortgage and it has been nothing but a nightmare ever since. They failed to pay my property taxes. When I hit hard times they had me apply for mortgage assistance which they denied repeatedly with no explanation.
Very quick and nearly painless! Very professional mortgage specialist take you thru all the nasty paperwork. Everyone I spoke with by phone or thru emails were very thorough. Thank you Mr. West for all your help and for making this a very worthwhile experience.
Esalina Zamora from the Annaheim branch is a top notch representative of Carrington MS ,miss Zamora was very helpful , considerate , and understanding of my situation! I would highly recommend her and Carrington!
People at Carrington Mortgage have always been friendly and very helpful. We refinanced our house several months ago and it was the easiest experience I ever had.
Was very please. Had a very tuff case and Carrington done everything in there power and more to get my loan approved. Real profecional and very helpful to answer any question the custemer might need. Me and my family are very thankful to find this company to help us out with lower fix a scores.
I would recommend Carrington Mortgage to my friends and family members. Excellent in every aspect, professional and efficient.
Nick was very helpful and professional! He kept us updated throughout our refi. I would most definitely recommend Carrington for those who are interested!
They made our refinancing a breeze. Great people to work with.
They are pretty decent to work with, as I just refinanced with them. Quick to get back to you and keep you informed and very personable as well. My only gripe is their website and their payment options. I’m disappointed that their lenders are charged for making payments on their website. It’s only $5 but come on.
They recieved my check on January 14th at 940am still haven’t applied to my balance. But applied the payment made on January 16th. Seems like they are taking longer to get more money. Wouldn’t recommend them for that very reason.
I have worked with Carrington in the past, as well as again recently. I would choose them without hesitation for any future needs. Great company! Easy to work with! And always great customer service!
Carrington Mortage Services LLC. Is an awesome company. Iriving Soberanis answered my questions and my calls as if he had know me at birth. This company will work hard to make your dreams come true. You only have to do your part by …
I would like to thank Carrington Mortgage Services, LLC, for making our loan process pleasurable and I appreciate the great customer service you presented it made the process enjoyable. Thank you!!!!
I am sick an tired of this company, over the past 3 years they have been nothing but trouble and a pain in the A**. Three times they did not pay my taxes on time so I had to call and remind them that my house is about to go auction. …
My sister-in-law told me a few years ago people were happy when they left the lawyers office after closing. Now, they’re ticked off at everyone! I believe it. There are ups and downs. An emotional roller coaster. The associates at …
This is our 2nd Mortgage with Carrington and each time we have been pleased with their services. Great group of lenders and their rates are very competitive.
Eric Pritchett was extremely helpful in the short sale process for my client. He was very great with communicating and very professional! Always looking for ways to help! I highly recommend him for promotion. Thank you Eric.
I worked with an amazing Consultant that took care of my request and needs. The process was rather lengthily but it was worth the wait. Anything worth having is worth working HARD for! Thank you Carrington for your OUTSTANDING Service.
Carrington Mortgage is awesome and I wouldn’t do business with anyone else. My home is in good hands.
I had my Mortgage sold to them and they raised my bill by 175 dollars a month. I wish chase would of kept my loan, but I guess I will be going to a new bank this weekend to get a refinance my loan. They will stick you for every penny they …
We have had carrington as our lender for ohh about 10 yrs. We recently done a refinance with historically low interest rates. I highly recommend everyone to refinance 😉
This review is for Theresa Ybarra, the loan officer based out of Anaheim, CA. My sister applied for a loan and requested for a conventional loan, however Theresa said based on her fico, a FHA loan would be a better option. We told Theresa …
they do not deserve a single star. their trustee will sell your home right out from under your feet. avoid at all expense. We had modification papers at their office, they ignored them and sent my home to auction today. They did not even …
It was a great experience refinancing with CARRINGTON MORTGAGE it was all business.
I have closed twice 2016 and 2021 with CARRINGTON and I absolutely 💯 am totally satisfied. …
We have been working with Carrington for over 10 years and they have helped us make our dream come through with refinancing & cash out and refinanacing again to help save us money! Great team to work with!
This company is run by dishonest people who are not interested in customer service. I tried to resolve a simple billing problem with them but they were unable/unwilling to fix it. They also refuse to answer E-mails or return phone calls. …
Esalina Zamora at Carrington Mortgage is a true professional. Her efforts on my behalf afforded me the ability to stay in my home after the effects of the pandemic had on my income.
Do not do business with this company . I beg you . They pay people to give them positive reviews this company is TERRIBLE. They will raise your mortgage, harass you even when your payments is on time, have people come to your house to see …
Loan Officer, Theresa Ybarra, was SO helpful in explaining the numbers as well as the process. Both Theresa and the Closing Processor, Julie Day, were very patient with my many questions and were always quick to respond! Thank you both!
Great Mortgage company!!! They have went above and beyond to help me during theist 2vyears and they provide excellent customer service!
Traci King is second to none in knowledge and customer service. I have been with Traci before she started working at Carrington and I will recommend to my coworkers and friends to use your company because of Traci and the service you all …
The people I felt with in refinancing my home were extremely helpful. They kept us informed of the progress on our loan and helped with information needed to obtain some of the documents we needed. I would highly recommend this company.
Glen Oates is a great loan officer! Although I experienced a delay in closing and many last minute fire drills he guided me through the whole process from start to finish. I would definitely work with him again.
Irving Soberanis Aguirre, Stacie Hurley and Nikki Le were all very professional, prompt and friendly throughout the entire process. Any question I had they would answer right away. Definitely a pleasure to do business with them both. …
Overall, Carrington MS has been helpful during the time the mortgage company change (when the company took over the original lender) to the time I requested a refi to the completion of that transaction. Although there was a significant …
I’ve had the pleasure of dealing with Carrington Mtg. Services for over 10 years and I can say they are the best.
The crew at Carrington Mortgage was just the best! Justin covered all the bases to make sure nothing was an unexpected surprise and the closing was a breeze! I would definitely sing their praises to all my house hunting friends!
My broker Danny was amazing. He went the extra mile for me to get things done quickly. Kimberly, my processor, assisted me step by step in completely the documents. She was very helpful in explaining everything to me.
First off, my loan was sold to Carrington with out notifying me. So thanks for that! One of the worst mortgage company’s in the world!!! I tried to pay 2 payments over the phone or online and they said they would not take my payment. They …
Fast, easy and painless. I dealt with the office in Anaheim and I live in North Carolina, the distance nor the time difference posed any problems. I can only pray that any future mortgage needs that I may have will go this smooth and pain free
Excellent services, fast, prompt and easy understanding software to close on Mother refinance in a Digital simplified way. Loan officer Brendan Barton is the real deal, simple, Consistent and professional. Thanks Brendan !
Carrington is a great company to work with! All of their employees are ver professional, friendly, and knowledgeable. They made the home buying experience as quick and painless as possible. I would highly recommend them to anyone looking to purchase a home.
Great expierence with Kerri and Lori. Both ladies are very professional and took the time to explain the process to me when I didn’t understand. I always have my guard up do to some life experiences but honestly there was no need. …
My loan refinancing went rather smoothly. My loan officer guided me through the process and I was satisfied with the new interest rate and the terms of my new loan.
Ramel was professional, understanding, and most of very helpful. As I am going through a difficult time in my life he made me feel comfortable and relief as he explained the process and mad sure I did understand. All in all he showed empathy and compassion!
refinancing our home was intimating but with the pros at Carrington Mortgage Services they made the process easy and informative thank you .
I can’t say enough good things about Amal & Kimberly. This was a complicated purchase with a very tight timeline & they made it happen. Their kindness, patience, diligence went far above what I had any right to expect and they did it all …
July 15, 2020
CARRINGTON MORTGAGE SERVICES …
Refinancing with Carrington was easy and seamless. Excellent communication skills, friendly personalities, overall great experience. Great rate and fees. Will use them again! Thank you Debbie and Debbie for all of your help!
We have had my mortgage with Carrington for quite a few years. We have refinanced twice due to better rates and they have handled things so well and made it so easy. I would highly recommend them.
I dont even know where to begin with this company!!! This is me and my husband’s first time buying a home (active duty military) and iij would never buy a home again because of carrington mortgage. My lenders were jared and amanda who never …
My loan services was very attentive to my needs and concerns. He explained everything and kept me informed every step of the way. And closing was great it was seamless and worry free.
Did my refinance with them and it literally took two weeks from start to finish!!! Jason and Thai were always available and i always dealt with the same two which was an added plus. Will definitely do business with them in the future.
Jason Farris made this process stress free and easy for me. All informations and options are given without pressure. He is fun and easy to talk too. I can reach him anytime with any questions, very flexible with my schedules, informative and gives updates all the time. It’s a pleasure working with him. Thanks Carrington!
I would like to apply for a position as a Loan Officer with your company. I am licensed actively in 27 states and have extensive experience in FHA/VA loans. I am also familiar with the various types of programs available in the nonQM space. …
Carrington was very helpful through the whole home buying process. This was our first home and Ryan helped us through every step of the process. I am not a patient person and every time I had a question, no matter the time of day, I would …
Don’t expect return phone calls. Erika Samaniego is a “supervisor” with terrible communication. Absolutely rude. A dozen phone calls and not 1 attempt made to return my call back. She is the worst. This company does not close on time and I …
I have to say first of all that I’m 100% satisfy with the service provided to me by Carrington. I had a great loan officer Mr. BRIAN MCCOURT I would definitely use Carrington again next time. I give Carrington a 5 star rating because Mr. MCCOURT gave me a 5 star service.
Worst customer service I have ever received. If I could give less than 1star I would. My father in-law recently passed away and transfered the property to my wife and her siblings at the time of his death via a T. O. D. Deed. We have been …
In response to Carrington’s request to “call”…you had previously failed…the negatives for Carrington across the “net” are fair warning. Carrington is a “Junk” loan debt collector. Poor customer service. Poor accounting practices. …
Great service and strong communication from our loan officer Mr. Delgadillo. He helped from Day 1 until the day before closing. Thank you Carrington Mortgage.
Stacie and Richard were in constant contact during the refi process and promptly notified me when new digital documents needed my attention. She worked extremely hard to get the loan through underwriting so that I could close and fund in …
Erica explained many different nuances of the details involved in mortgages and back payments and tried very hard to explain things that I need to do to avoid foreclosure
This was as simple as a home refinance can be; a special thank you German Diaz Alvarez. Your frequent communications simplified what is normally a stressful process. I was relaxed as I prepared every step of the entire journey. Again thank you very much.
Excellent work with the home loan process. I was able to close on my first home this May! Tania Meranda was the one who made it all come together and a big thanks to Diego for finishing the process. Will definitely recommend them to everyone I know.
This an amazing company with amazing employees. They help my husband and I every step of the way through our first home buying experience. Although the first home we decided on fell through on no fault of ours or theirs they stuck with us …
Very happy with Carrington Mortgage Services. Great customer service and quick responses to emails. I recommend this company to anyone who is purchasing a home or refinancing.
I was very pleased using Carrington Mortgage for my refinance of my Virginia Rental property, they helped me do some needed upgrades on this property..
Our team of agents were very diligent and thorough, making the process less daunting than previous lenders I have worked with. Thank you for a good experience! I will use Carrington again for future loans.
Mike will forever be thought of as a heaven send to our family. We stumbled across a Carrington review while looking at mortgage lenders. We emailed them our information and Mike followed up with us the next day. He was with us from …
Very smooth process with Carrington! Everything was explained upfront. And the loan officers contacted us directly with no surprises at the end. I recommend this mortgage company! Thank you, Carrington!
Cindy was absolutely helpful in every aspect of refinancing my home. She was always quick to respond and help me understand the process and needs as this was my 1st home refinance. She worked for me! Cindy made me feel like she had my best interest in mind and that was very much appreciated.
Yes!! We had an amazing experience. Closes on our first house (dream come true) in feb 2020. I would like to give a shout out to our loan officer Larry Portwood. What a great gem . He helped us throughout the process. Home buying is nerve …
Our loan was originally purchased from another lender and I wasn’t sure what to expect. But, we have re-financed with Carrington twice now. The first for a lower rate and shorter term and this time, we took cash out for loan …
Carrington Mortgage is an excellent company to do business with. Honest, friendly and helpful people making home ownership a breeze. If you’re looking for an upright, honest company to place your trust in, you won’t go wrong with Carrington Mortgage!!
He made my life more livable! I am a disabled Veteran who is on a fixed income. Working with Andy I was able to get an unbelievable interest rate reduction, that is going to save me over $200+ a month and over $50,000+ over the term of the …
After reading the previous reviews on this company, I was scared to death when I found out that our mortgage was transferred from CitiMortgage to Carrington. However, all of my dealings with them have been excellent, so I am pleased. They …
Crystal Navarre and Katie Glade are two of the kindest most professional people I have ever encountered. They got me my mortgage at a rate I was very happy with. They were in constant contact with me letting me know what to expect next . …
The re-finance process with Carrington Mortgage was easy and fast! I got a great rate and now feel confident in my financial future.
Very please with my Refinance Loan that I was able to get from Carrington. The whole team was very helpful and professional on their work. Every time I had questions they will answer via telephone or email. They make me feel very confortable with the process. Very happy I choosed Carrington.
Michele Flores was polite, personable, kind and extremely patient with me. She was attentive to my questions without making me feel like an idiot. I wish I could work with her anytime I have a problem with my loan.
I had a very positive experience with Carrington on the refinance of my home. I have been with them every since I purchased my home in 2004. This company is very professional.
Chris was wonderful. He helped me through the entire process and even after the closing. He listened to what I needed and gave me several options to get there. The whole loan process was very quick. The closing even took place at my home. I would highly recommend Carrington Mortgage to anyone wanting a more personalized experience.
Carrington is fantastic but the title company they use, Vylla, is NOT. So I am not able to give them 5 stars. The process with Carrington was super fast and super easy. The reps are super knowledgeable and helpful.
Best Experience Ever with refinancing my home; with the team of Jef Heath and Raven McTaggart. They were AWESOME and would highly recommend them to all my friends.
I just had to drop this review for Carrington Mortgage and German Diaz, I have refinanced 3 times now with my VA benefit and every time they have come through for me and made the process very easy.
I would highly recommend Carrington mortgage to anyone Searching for a mortgage broker. They are very attentive to details and get things done in a timely manner. The most important thing I felt was that they had a genuine concern or giving the best product to me.
Carrington has recently acquired my mortgage. I talked to Tracy Soloman on more than one occasion . She has been the best help on answering my questions and getting me setup. I received better info and help in 5 minutes with her than I did in the 8 years with Chase Bank. Thank You very much. Brady
Really happy working with Carrigton team
Answer all my questions needs
Refinancing Process was fast for love this guys
Thanks Joel sanchez
Carrington helped us with the initial purchase of our home and then helped us refinance almost 2 Years later for a lower rate. They made sure the process was as painless as possible and answered any questions we had. Definitely reccomend carrington.
Friendly, informative, and well spoken. Tim understands people and is a people person. Speaking with him has made my unfortunate events slowly turn for the better. Thank you Carrington Mortgage Services.
Loan came from Wells Fargo and we had concerns with the transfer. Stephen was the specialist we got put in contact with and he did an amazing job reassuring us in the transition, and helping with a problem that came up. Looking forward to doing business with a company that cares about their customers.
Mr. Stephen Amlaw was thorough, informative, and thoughtful in my experience with Carrington Mortgage. Not to be overlooked, during these times, I hope my experience with Stephen is not rare. I hope that he is an example of your staff and if not, he is an excellent “congratulations” for a job well done!
We have refinanced three times with Carrington Mortgage . All three loans had a very smooth process. Tom Chioles reached out to us each time with potential refinance options. This most recent refinance was unexpected due to the chaos of …
Frank V provided a competitive loan estimate to us after we met with a mortgage broker in our hometown. He offered to beat their costs and interest rate. We were skeptical but Frank delivered! Our loan closed in about 3 weeks time with …
Excellent customer service. No hassle refinancing from an outstanding team that walked through every step in an easy professional manor. The entire team was able to communicate with a precise manner that made it a comfortable relaxed experience.
After having a not so positive experience earlier in the day with a different associate, I decided to just call back later and speak with a manager about the experience I had earlier in the day.. …
Carrington approached my wife and I about refinancing. We were not even considering it to be honest. I’m very glad they did and it was very much a success. The process was easy and they worked well with us to make it as easy as possible. …
I was surprised to experience such a professional and pleasant outcome when refinancing my home loan. The representative or loan consultant was very nice and helpful. It was a total different experience compared to their customer service I dealt with prior to refinancing.
I was so hesitant about refinancing, both in general and with Carrington based on the online reviews. However, the process was quick, smooth, and painless. I was kept apprised of the status of my refinance every step of the way, and every …
Carrington has been our lender since 2014, when no one said they could get us financed they were able to make it happen. We refinanced this year and they made the process just as simple as it was originally. I love that I can do 99% of …
Absolutely amazing. I dreaded making that phone call to customer service. Art was so pleasant, took his time and listened to my concern and explained each answer to all my questions. He even explained in a way that I was able to understand. He is an absolute JEWEL!!
I am very pleased with the refinancing of my mortgage. Don Dickson did an excellent job; he was straight forward and answered all my questions every step of the way. The refi did not take very long at all and there were no surprises. I …
Carrington Mortgage Services, LLC is a top notch company if you are in the market to buy or refinance your home. It was so simple, professional and prompt that I would definitely rate them with FIVE STARS.
Jason Farris is awesome. He helped me step for step! Refinancing with Jason is so easy. Thank you Jason for all your help. You rock at what you do. I have used Jason twice durning my refinancing and both times he has went above and beyond and for that we will continue to be a customer with Carrington.
Very proficient and professional staff. My loan advisor informed me of the documents I needed to supply Carrington with and that was it, no last minute surprises like another mortgage company tried to do to me. Overall a good expedient experience.
Casey Holt is a wonderful asset to Carrington! He was able to get me an unbelievable interest rate on a investment property during this COVID-19 pandemic. He was always personally calling me to give me updates on my loan process. It did …
Carrington mortgage has some of the best employees, they went out of their way to help my husband and me get what we needed, First with our original home finance, and then with our refi!! Couldn’t have asked for a better team to work with. …
Catalina is very friendly and professional. She makes working on a stressful situation much easier. It’s nice having someone like her work with you and on your side to be as productive as you can during times like these. Makes calling in to …
Andrew has gone above and beyond to help my family to stay in our home and help us be able to pay our mortgage.
Carrington took such good care of me and gave me the very best service i have ever experienced with mortgage companies. Both of the ladies i dealt with were so awesome. BEST ever
Neil went above and beyond helping me with my mortgage. I got on my own nerves, but Neil was amazing, professional, patient. Carrington has an outstanding employee working for them. Thanks Neil.
My husband and I are very pleased with the service we received from Carrington Mortgage company. This is our 2nd time working with Jason W. Dudich. He is a very pleasant person and easy to talk to. We would recommend to anyone needing mortgage services to contact this company and ask for Jason. I give him 5stars +
STAY AWAY!!!! Absolutely AWFUL service… do not engage them for mortgages. There needs to be a 0 stars option just for Carrington. They sat on our file until almost closing then “suddenly” realized they needed to verify information, …
Gabrielle has been helping me through my forbearance process she explained every option that I could choose from. Ever since it been in review I have been getting updates every other week on where it was and about how much longer it will …
I have always been told people will come in to your life at the right time. This is very true with Debbie. Since 2020, it seemed like our family had been hit time after time with unfortunate events. From unexpected surgery’s, to unexpected …
I never thought I would write a positive review for a mortgage company as every experience I have had with one has been painful to say the least. They have all been crooks and liars and I have felt like I was in the depths of Hell when I …
Carrington was a pleasure to work with when I 1st purchased my home 6 years ago. I recently refinanced and my loan officer Brian Acevedo did an excellent job. I work with many loan officers being that I am a Realtor and Brian is the best. I would recommend him to anyone.
From the first inital contact of my loan application to the closing process. I found all of the employees that I communicated with at Carrington Mortgage Services, to be a very informative, polite, pofessional and helpful throughout the …
My Carrington loan team based out of Anaheim, California, were able to get my 100% LTV refinance processed when other mortgage companies do not offer this loan product. Casey Holt, Mitchell Phillips, and Debra Ventura, are exceptionally …
Great experience start to finish with both my original loan 2 years ago and now on my refi. Tiffany my loan closer was great, she was always available and quick to find answers to my questions. I …
Amanda was extremely considerate and knowledgeable. She was responsive to all my questions and concerns. Her attention to detail and excellent professional character made me feel confident in Carrington Mortgage. Amanda’s work ethic shows …
Loan Associate Vasquez has provided excellent guidance and information throughout this loan process. She has mostly answered calls immediately without having to leave a message, and on the rare instance I left a message, she returned the call promptly. Very professional and knowledgeable and a true pleasure to work with.
Carrington Mortgage made the home buying process easy, they have a very supportive staff. They are attentive to your needs and focused on getting the process completed swiftly and can even elaborate on certain needs from you that can help the process progress. I would recommend them to everyone, especially veterans.
I am very very please with Carrington Mortgage services for their dedication and professionalism. They were able to get my loan approved and unbelievable low interest rate . I was able to skip two month mortgage payments. I used that …
I would give my experience 1 million stars if possible! Twice, Carrington Mortgage and my Senior Loan Officer Nita have “saved my life”. I can’t even put into words what an absolute pleasure it was to do business with you. I’m a customer for life!
I highly recommend Carrington Mortgage, they will go above and beyond to help you and get you a great interest rate. I was looking to refi and I had contacted Quicken Loans they wanted to give me a interest rate at 3.75 when I have a 780 …
Refinancing during COVID-19 days might be a nightmare; but I am so thankful that Carrington Mortgage staff were beyond my expectations through the entire process. My special thanks to Mr. Mitchell Phillips, Loan Officer for his …
We did a refinance recently. It went smoothly for the most part, but no complaints seeing it was typical items needed for payoffs prior to closing. Great lower rate and no PMI! Thank you Ben.
I got a great interest rate and my loan closed quickly. My loan originator kept me informed and returned my calls/emails with in a timely manner. This is my 3rd time refinancing with Carrington Mortgage Services and I have yet to be disappointed.
We are very grateful for our Loan Advisor, Psalm David West. He has handled a number of refinances for us with Carrington and has done an excellent job. The entire refinancing process was easy and handled very professionally by everyone involved from the beginning to the end. Thank you.
Bank of America sold my mortgage to Carrington several years ago. I was a little leery after reading reviews. From day one I have not had any problems. I recently decided to refinance for a lower interest rate and lower monthly payment. I …
Hello I had the pleasure of working with Esalina”Lina” Zamora. Esalina worked with me from beginning to end. When she stated she would call you back she did. When she stated she will keep me informed she did. I never was late on my Mortgage …
Last year we needed to obtain a mortgage on a house we already lived in. With our credit score too low for some mortgage companies, I found out that Carrington was willing to work with us to help us achieve our goal to buy our home. I was …
Mrs. Kelsaw was very knowledgeable about the VA Modification Trial Period Plan. She answered all my questions and processed my payment. After the phone call with her I no more questions or concerns. Very friendly, and outstanding customer service!! I will recommend Carrington Mortgage Service to all of my veteran friends.
I had a wonderful experience with my loan officer and the processing of the loan. Everything went well and I was informed throughout the process. Great job Carrington Mortgage!! What I liked was that they had my best interest and wanted me to understand how everything worked the entire process. I never once felt unsure.
Esalina was very friendly and explained everything in an understandable way. She was always happy to answer any questions and would get back to me the same day. She kept me updated throughout the whole process of how things were going and …
Never thinking I will be able is able to refinance my existing mortgage. I took a Chance And worked with My existing mortgage company. My team consists of Anne Nilsson, Samantha Tully and Jamie Harrell. The process began on July 12th …
Jason Farris at Carrington Mortgage Services is the best I have ever worked with. If you need help with anything for your home, call and ask for Jason. 1. Customer Service is excellent. 2. Answers all of my questions very fast. 3. Makes me feel important throughout the process. 4. Has never let me down.
It was a pleasure working with Alisha McNeil out of Brentwood, TN. Alisha was so kind and responsive. I was amazed at how quickly things moved along. I feel fortunate that she was the one to process my refi paperwork. Such a wonderful lady. Thank you Alisha!
Carrington Mortgage is an excellent place to handle any loan financing you may need. They are efficient and work quickly to help with your needs. We received a great rate and minimal closing costs. I recommend them fully.
We’ve been a long time customer of Carrington Mortgage and decided to take advantage of the low interest rates they were offering. Online process was painless and loan officer was courteous and kept us informed on the process. Good Mortgage lenders ((( A )))
Carrington Mortgage was the original mortgage company for the purchase of my home. I made an inquiry about refinancing the loan after a year. I was contacted by an EXCELLENT REP, Shawn Haislip, who went ABOVE AND BEYOND to get my refinance …
I highly recommend my Loan Originator Jason Green and his team of processor and closer to all my friends and relatives. Jason and his team are courteous, friendly and will put you at ease. They are very knowledgeable in what they do. Jason …
My experience with my two refinances have been incredibly simple with the guidance from a personable and caring loan originator. I felt empathy in my situation and received quality service. I would highly recommend German Diaz to help with …
I have had Carrington Mortgage service my home loan for quite some time. They have always been helpful whenever I’ve had questions or needed technical support. When interest rates dropped, they contacted me and led me through a refinance …
Great experience with Carrington Mortgage. Melina and Debra were great to work with. They made the process smooth and easy for us. Always available for any questions we had. We closed on a cash out refi very quickly with a great rate! We highly recommend Carrington!
I can’t thank Steven Tyler Allen and Danille Mosley enough for taking me through the refinancing process to help lower the apr on our home loan. They deserve more than five stars.
It was a great experience refinancing with Carrington Mortgage Services with a better interest rate. From start to finish, the process went rather smoothly. I highly recommend Carrington if you are buying a home or refinancing.
Kevin is an awesome loan originator! He made the entire experience painless, calming, and professional. He was able to answer all my questions and kept me informed the entire time. It was such a pleasure working with him.
Rowena has been god blessed, her service care shines through and I can’t say how grateful I am to work with her regarding my loan. She explains everything, she is simply a blessing. Considering the customer service I received at Wells Fargo this has been a complete 180 and I am very grateful.
Carrington Mortgage is very professional and upfront. Was able to answer any questions we had. Processes were completed on time. Carrington Mortgage has been very good to us. Definitely will use for any future purchases.
I refinanced my home for the first time, and I chose Carrington because they were my existing mortgage company. They made the process a breeze. I lowered my interest rate, took cash out, rolled the closing cost into the refinance, and best …
Sometimes it can feel like teamwork (team being the agency and the customer relationship) is old fashion, but I enjoyed working with this team to get to closing. I have been with Carrington for several years and I have enjoyed the …
What can I say? Carrington was competed for my refinancing business with four other lenders. It bested the competition in professionalism, rate, and fees.
This is my mortgage company. it seems like every time I call they are happy that I called. Even the ones that aren’t very “bubbly” are polite and professional. If I have to call them to discuss my mortgage, I am not embarrassed or ashamed to because i know they will treat me with respect and no judgement.
Carrington Mortgage has been a GREAT mortgage company to work with! Their website is clean and easy to use. Best of all, the loan officer I worked with made everything go SO smoothly! Big THANK YOU to Mia Hrustic!
I always pay my mortgage on time and pay more than required. My family has been sick with the flu and now we are suffering a cold. I have been in bed for more days than I can count and forgot to make my payment. Instead of helping me, they …
I’m a new client with Carrington after 20years with Wells Fargo. Everyone I have dealt with at Carrington seem to really care about helping their clients and not just treating you like just one of the herd. I am very happy to be a new …
I called to get information about how to bring my account current after being in a COVID forbearance plan for the past few months. Gloria was extremely helpful and went through the entire procedure with me in a clear and concise manner. She …
After buying three homes and using Wells Fargo on all three mortgages. I’d be less than honest if I wasn’t concerned about Carrington taking over my loan. Especially in the middle of a very confusing covid modification stage that I was …
We had an amazing Carrington experience today. We are new to the Carrington family so initially we where rather annoyed with having been pushed into an unfamiliar company from our original Mortgage Servicer without our consent but Jose …
COVID 19 has had a major impact on the entire nation. Carrington Mortgage has been compassionate to their clients. They have employees like Catalina Hernandez that have the customer needs at heart. I felt like I had known her all alone. …
Anne from Carrington was so amazing! She communicated everything in terms that we could understand. She also gave accurate timelines and kept us informed where we were in the loan process! If you ever need someone wonderful to work with …
Absolutely would recommend Carrington to anyone looking for a loan. Great service, professional. Everything was organized and to the point. Everyone I dealt with was polite and professional. We have ended up saving a lot of money compared to our previous loan. We will definitely be using Carrington in the future.
The past 19 months have been very difficult for me (COVID/medical issues) and I got behind in my mortgage payments. I was recently granted a forbearance for my mortgage and I called to see if there was anything that I needed to do and to …
My overall experience has been positive. The associates at Carrington have been flexible, caring and helpful.
I gave Carrington a 5 star rating for the fact Ms Oliphant did beyond what she probably had to do. From explaining all aspects to being just as happy as I was when the process was finished. Thank you Debbie!
German Dias Alvarez, was kind, patient, helpful, and prompt. I couldn’t have asked for a better loan officer…He was awesome ‼️🤗 …
Carrington is by far the best finance company I have Ever dealt with Ever. Definitely recommend them to anyone looking to finanace or refinance. They were quick to respond to any questions, the people involved …
Carrington mortgage if a phenomenal company. If anyone is looking for a loan officer, please reach out to Chris Gusmano! He was the best of the best throughout our entire refinance. We shopped around a lot of times and was totally drained …
I give Carrington a 5 star rating ,we just finished refinancing with Carrington whom has had our original loan for 10 years .Have always worked with us when our pay check didn’t coincidence with due date.Our financial advisor was great kept us up to date from day 1 to the very last day .
Carrington was great!!! I felt like I was Susan’s only customer at the time. She made me feel very comfortable and at ease to what I was asking. She went out of her way to locate where my transaction was to get it moving. I was pretty impressed with the speedy response.
Tim has been fantastic helping me through this COVID-19 loan modification so that my family and I have a home to stay in. I appreciate his timely responses and consistent updates. I appreciate a person that not only cares about the “job” …
Actually I had a most wonderful experience with Carrington Mortgage. This is the second time they will refinance for me. But this was the better of the two. It was quick. The communication was fluid and constant. The interest rate was …
The representative was attentive to my concerns. Joseph also explained in detail, everything that I asked of him. He also provided clear/concise instructions to me. I’ve only had positive experiences with this company.
When i was first asked by my mortgage company (Carrington Mortgage) to refinance at a lower rate I was skeptical. I asked my loan officer, “Nita”, why would your company want to make less from my loan? She said, to help you out and to keep …
The 1st time I had to do a refinance was at the death of my husband. Carrington was very sensitive and compassionate towards me and my family. I had 2 young children and was not able to keep the current mortgage. I was able to get my loan …
We were asked what outstanding quality that our Loan Officer, Herman Diaz, showed in our mortgage loan process. The question is… what wasn’t he outstanding at? He was patient, understanding, informative, kind, polite and extremely …
I had a tragic family accurance happen to me and it caused a major issue in my mortgage payments. Well calling Carrington Services I was panicking, afraid to talk to them, avoided it long enough. I had a Customer Service rep Jessica …
I am truly grateful and thankful for Ms. Graziano’s help and assistance during my refinance process. She would answer any questions or concerns that I had in a timely matter. She was very professional with this entire process. If needed, I will definitely reach out to her again in the future.
This company was great to work with. Our loan officer was very helpful in making sure everything went smoothly with us. I would recommend this company if you needed a mortage or refinance. They made sure we had the best possible rate.
Esalina has been great throughout this entire process. She has always been timely with her email/phone contact. When I had questions concerning my home and options for bringing my loan current, she explained things to me in terms that I …
Rowena Hulme reached out to me several times and I appreciate her follow up skills and the fact that she made our call personable and was able to relate to me. I really felt like I was having a conversation with someone who cared about me …
Mrs. Haynes did an outstanding job on providing me the information I needed in order for me to move to the next step of my application. She went above and beyond any representative I ever spoke with at Carrington! She is also the true …
I am selling my home and have received four payoff notes from Carrington that they send, then say is the incorrect amount. Ready to close and waiting for them to get it right. Spent four hours on the phone today and it is still unresolved. So unprofessional! Do not deal with this company if you can avoid it.
I’ve been with Carrington for 8 years now. Just refinanced . All the staff is very friendly and easy to work with. Closing paperwork was a bit much, but worth it.
There was some confusion due to personnel changes. Once I began working with Stacey, everything ran very smoothly. It was easy to communicate with Stacey & receive prompt updates. Stacey was fantastic, don’t lose her!
My loan process at Carrington Mortgage out of Anaheim, CA was by far the best experience I have had in applying for a home loan. I highly recommend them !
This was a Long Process and Ms. Contreras was EXTREMELY KIND AND EVER SO HELPFUL EVERY STEP OF THE WAY!!!(and her team as well) I TRULY DO APPRECIATE HER LABOR OF LOVE THAT WAS SHOWN TO US. She TRULY was a BLESSING to US!!! She should get a …
Chris Mata was an absolute delight to work with! He was always reachable and quick to give updates. He was a valuable resource when we encountered hurdles along the way. Chris and Carrington made our complex refinance as easy as possible. Thanks again!
Carrington bought our contract from Wells Fargo. Wasn’t sure what to expect because we have never heard of them before and frankly, we thought it was a scam when we got the paperwork in the mail and it just didn’t look right. After talking …
Having to unexpectedly refinance my home I was nervous about the process. Carrington staff not only made the whole process easy and stress free they beyond exceeded my expectations! Even though I live in a different state Carrington made …
I can’t say enough about the perfessionalism, knowlege and excellent customer service Tom gave me. I truly appriciate Tom listening to me and assisting me in my time of need and giving me a peace of mind and hope. Tom’s customer service is excellent! I can’t thank him enough. God bless you Tom in all you do.
This company bought our mortgage and has been horrible experience so far. People should stay away!! Customer service is the absolute worst. Have been and currently on hold for 2+ hours today. Stay away!!!
Theresa Miller has been with me throughout some rough times. She has directed me and helped me navigate through this process. I would have given up if not for her. She has my best interest in mind.
This company bought our mortgage and have been absolutely horrible. First, they were charging us transaction fees and finally got sued for doing so as this made our mortgage higher than it should have every month. Last month they double …
Esalina “Lina” Zamora provided excellent, thorough, and timely customer service and has been a pleasure to work with throughout this process; while I haven’t been very communicative with her, she has been wonderful at providing updates, …
The Special Servicing C-PROs are all very intent in assisting and giving excellent customer service. They’re Efficient, Courteous, and Professional. One that left an indelible impression is Jessica Ramirez, who went above and beyond. The interaction with her is one of the best and pleasant experiences I’ve had with this company.
Shannon Penley and Lori May emulate the professionalism have come to expect from Carrington. When I was looking to purchase a property, my previous experience with Carrington made it easy to return to them. However, the property I was …
Natalie was extremely helpful! She was personable and went above and beyond to help me. I’ve been dealing some issues with my insurance agency and she told me great questions to ask when I talk to my agent. Not only did she tell me.. she …
As always Carrington Mortgage have put my needs before it’s on, and it’s greatly appreciated. They’re not afraid to help those that are in need. Ms. Catalina Hernandez appears to be one of their, if not the best Carrington Mortgages …