Horrible customer service on the phone today, with the home heating oil dept..woman was extremely rude..we were customers for at least 20 years, but not any more…
Great customer service by Kevin. Always extremely professional and friendly. Fast service. Very nice to our farm animals and respectful of keeping our fences closed and animals secure.
Kevin came all the way out to our place, came down our long, steep driveway and filled our oil tank in the snowy weather. Kevin is always cheerful…thanks Kevin.
Kevin has helped us out in a pinch, once again. Our driveway gets very icy when it snows, and he tried three days in a row to get heating oil to us, and finally succeeded (just in the nick of time).
Good prices on wholesale lubricants, the paperwork and ease of pickup could be improved on. The lube counter guy had to call accounting to accept a credit card payment.
Absolutely terrible customer service. Called 3 times about the same issue. They deposited my check and then continued to send me past due notices for a month and a half. Called and was told they would look into it and never returned my calls. Definitely look for a company with better customer service.
I have always had a good experience with Carson oil. They are always prompt, flexible with my payment methods and easy to get ahold of. I would say one of the easiest companies to deal with.
Frustrated. I paid what I thought was a bill, (from my checking account mind you), on my mothers account, only to find out that the balance had been paid in full at the time of the oil delivery. Calling for a refund is worse that pulling …
awesome customer service!!!! very professional in and out clean job this was not his first rodeo thank you Kevin “delivery driver” & your dispatch team for being so prompt. Happy holidays peace
Kevin from Carson oil came by today and he’s fantastic!!! My delivery date was for this coming Monday and he showed up 4 days early😃. He’s the best delivery driver I’ve met yet! …
My mom is 70 years old. She called to get her furnace taken care of bg because it was making noise i.e. services. She was charged 180.00.
The next day it was still making noise and because she didnt state SERVICED they …
Our oil furnace was repaired today by a technician and we were very impressed with the work. The technician was very helpful in answering our many questions and he patiently and clearly explained the repair work that he did. We are very satisfied with the work. Thank you very much!
They accommodated us by making an opening within a short time, as client was recovering from back surgery, and couldn’t call sooner, and we feel they did their best, and the delivery lady came early in the morning to get oil to us. We are …
Called Tuesday to order home heating oil and placed an order to be delivered Thursday. No one showed up. I called and left a message that no one had delivered oil and no one responded on Friday so I called again. They said they couldn’t …
The Only two home heating fuel companies I’ve ever used Carson or Deluxe home heating fuel. I called Carson’s to get a current rate on their home heating fuel per gallon. On Tuesday I called to set up a delivery with Carson. I was told that …
We were without heat for 5 days, our landlord had called three companies looking for a fix of some kind, and you were the third and you fixed it. The other companies had said there was no hope and it would have to be replaced. Then James …
My single experience was enough that i will never use them again. I called to set up an appointment and they scheduled me for the end of the week. They did not come. I called on Monday. They sounded entirely indifferent and even annoyed by …
We experienced an electrical surge that knocked out many of the components on our new 2 year-old ‘made in China’ oil furnace. That was two weeks ago. Carson Oil sells and services these furnaces, but apparently is unable or unwilling to …
I recently bought a house that did not have AC. After the extremely hot days that we had way too soon in May, I decided to call around and get quotes for installing AC. Carson was the best option for my price budget. They came out five days …
Excellent customer service and their delivery driver, Joel, was so helpful and polite knowing I was under so much stress. Thank you Carson oil and you were the only company that would go the extra mile to make our Christmas complete as we were having guests over all weekend!
Carson always has the best prices (believe me, I shop around). But what truly sets them apart is their friendliness. Kevin, the driver, was friendly and knowledgeable. He even remembered where our old oil tank was located before it was decommissioned!
Carson is not what they used to be. I have been a loyal Portland customer for OVER TWENTY YEARS. And today I said goodbye because loyalty means nothing to them. I knew all the service tech’s by name, kept detailed notes, knew the scheduler, …
I signed up for their card lock service because friend of mine did outside sales. Be cautious about the charges on your account. We were will billed for 7 charges on a card when it was only used once the entire time. It was my own card and …
Top shelf service.
We were told by a competitor that no one had the motor for our furnace and would probably have to replace the whole thing. We called Carson who got to us very …
Kevin was awesome–not only was he super friendly and nice, he knew more than any other oil delivery driver we’ve ever had. We have a clogged vent pipe that usually makes a mess and causes problems during filling, and we’ve even been told …
Called Carson based on neighborhood’s recommendation. Technician arrives on time and quickly diagnoses that we need a new circuit board and charged me $99. He then told me it should arrive the next day and someone would call me to …
I’ve been using Carson Oil for two years. All of my experiences have been positive. They’ve delivered fuel oil, done repairs and maintenance. I’ve been happy with the pricing and service. Kevin delivered oil today. He was fast, earlier than I expected (good) and courteous.
I became a Carson customer when I ran out of oil and my regular oil company (a company my family dealt with since 1950) couldn’t get oil to me for five days. It was winter. I called Carson, they delivered oil the next day, and I have been a …
They won’t give you a delivery window, they won’t call when they’re on their way, they are not helpful on the phone, and are more expensive than everyone else.
Carson oil was a nightmare to deal with. Thomas in residential repair doesn’t return his voicemail. Both times I’ve called in for an issue he doesn’t return my call, it’s not like a day or two pasted before I called back in for help again. …
Poor communication, left many of my correspondence unanswered. Did not bother to call me to give me a heads up on what time they would arrive to fill my residential oil tank on the day, and of course showed up the one time I left to do …
Incredibly poor service. Driver apparently “Could not get the cap off” the tank and left. This is despite getting regular deliveries in the season from First Call without issue.. My wife was at home and they didn’t even try to go to the …
Scheduled a week ago for these guys to come out they never showed up charged us too which I understand maybe you do so in order to know how much oil needs to be used or whatever fine, BUT MAYBE SHOW UP AND ACTUALLY GIVE US THE PRODUCT YOU …
Great service, on time
Friendly knowledgeable staff.
What can I say this place is absolutely awesome
Always great too work with!
Great customer service!! Thank you!
Great customer service, products and services! Exceptional company to work for!
Exelent service thank you for kip are home worm
Kevin he is the best thumbs up to your team
Horrible customer service on the phone today, with the home heating oil dept..woman was extremely rude..we were customers for at least 20 years, but not any more…
Kevin is friendly and thorough. A good experience every time.
I’ve been with them for thirty years. No problems ever.
Grateful for a delivery by Kevin from Carson Oil Company! Thank you!
Kevin is always friendly funny and helpful on deliveries
Competetive pricing and Kevin, this mornings driver, has always been efficient and curtious!
Simple, quick, and easy to fill all my machines and diesel truck for work.
Service is always excellent – its as though they were our own staff. Thanks for everything!
Kevin was great I was out of oil it’s snowing got heat back in house thank you
Driver knowledgeable (kevin) , he remembered our tank location, completed the delivery promptly, friendly and professional, all was good!
Just refilled the oil tank through Kevin. He is the man, quick and easy! Pleasure doing business with these guys
Prompt response and timely delivery. Delivery man-Kevin was very professional, pleasant and prompt.
Kevin, delivered our heating oil today. He was extremely professional and a pleasure to do business with!!!
Kevin is an awesome delivery man. He knows how to fill our awkward oil tank without spilling any oil!
Great customer service by Kevin. Always extremely professional and friendly. Fast service. Very nice to our farm animals and respectful of keeping our fences closed and animals secure.
Kevin came all the way out to our place, came down our long, steep driveway and filled our oil tank in the snowy weather. Kevin is always cheerful…thanks Kevin.
I’ve been with Carson oil for years and have never had a problem. Kevin, the delivery guy this morning was very friendly. Merry Christmas
Kevin has helped us out in a pinch, once again. Our driveway gets very icy when it snows, and he tried three days in a row to get heating oil to us, and finally succeeded (just in the nick of time).
Good prices on wholesale lubricants, the paperwork and ease of pickup could be improved on. The lube counter guy had to call accounting to accept a credit card payment.
Kevin was amazing. We were out of oil during snow storm and he still delivered. I’m all about Carson Oil for 20 plus years.
Mike
Absolutely terrible customer service. Called 3 times about the same issue. They deposited my check and then continued to send me past due notices for a month and a half. Called and was told they would look into it and never returned my calls. Definitely look for a company with better customer service.
I have always had a good experience with Carson oil. They are always prompt, flexible with my payment methods and easy to get ahold of. I would say one of the easiest companies to deal with.
Frustrated. I paid what I thought was a bill, (from my checking account mind you), on my mothers account, only to find out that the balance had been paid in full at the time of the oil delivery. Calling for a refund is worse that pulling …
awesome customer service!!!! very professional in and out clean job this was not his first rodeo thank you Kevin “delivery driver” & your dispatch team for being so prompt. Happy holidays peace
Kevin from Carson oil came by today and he’s fantastic!!! My delivery date was for this coming Monday and he showed up 4 days early😃. He’s the best delivery driver I’ve met yet! …
My mom is 70 years old. She called to get her furnace taken care of bg because it was making noise i.e. services. She was charged 180.00.
The next day it was still making noise and because she didnt state SERVICED they …
Our oil furnace was repaired today by a technician and we were very impressed with the work. The technician was very helpful in answering our many questions and he patiently and clearly explained the repair work that he did. We are very satisfied with the work. Thank you very much!
They accommodated us by making an opening within a short time, as client was recovering from back surgery, and couldn’t call sooner, and we feel they did their best, and the delivery lady came early in the morning to get oil to us. We are …
PLEASE SAVE YOURSELF THE HEADACHE AND AVOID THIS COMPANY AT ALL COSTS
UPDATE: I received updated bill from Carson Oil that only reflected $100 paid by …
Called Tuesday to order home heating oil and placed an order to be delivered Thursday. No one showed up. I called and left a message that no one had delivered oil and no one responded on Friday so I called again. They said they couldn’t …
The Only two home heating fuel companies I’ve ever used Carson or Deluxe home heating fuel. I called Carson’s to get a current rate on their home heating fuel per gallon. On Tuesday I called to set up a delivery with Carson. I was told that …
We were without heat for 5 days, our landlord had called three companies looking for a fix of some kind, and you were the third and you fixed it. The other companies had said there was no hope and it would have to be replaced. Then James …
My single experience was enough that i will never use them again. I called to set up an appointment and they scheduled me for the end of the week. They did not come. I called on Monday. They sounded entirely indifferent and even annoyed by …
We experienced an electrical surge that knocked out many of the components on our new 2 year-old ‘made in China’ oil furnace. That was two weeks ago. Carson Oil sells and services these furnaces, but apparently is unable or unwilling to …
I recently bought a house that did not have AC. After the extremely hot days that we had way too soon in May, I decided to call around and get quotes for installing AC. Carson was the best option for my price budget. They came out five days …
Excellent customer service and their delivery driver, Joel, was so helpful and polite knowing I was under so much stress. Thank you Carson oil and you were the only company that would go the extra mile to make our Christmas complete as we were having guests over all weekend!
Carson always has the best prices (believe me, I shop around). But what truly sets them apart is their friendliness. Kevin, the driver, was friendly and knowledgeable. He even remembered where our old oil tank was located before it was decommissioned!
Carson is not what they used to be. I have been a loyal Portland customer for OVER TWENTY YEARS. And today I said goodbye because loyalty means nothing to them. I knew all the service tech’s by name, kept detailed notes, knew the scheduler, …
I signed up for their card lock service because friend of mine did outside sales. Be cautious about the charges on your account. We were will billed for 7 charges on a card when it was only used once the entire time. It was my own card and …
Top shelf service.
We were told by a competitor that no one had the motor for our furnace and would probably have to replace the whole thing. We called Carson who got to us very …
Kevin was awesome–not only was he super friendly and nice, he knew more than any other oil delivery driver we’ve ever had. We have a clogged vent pipe that usually makes a mess and causes problems during filling, and we’ve even been told …
Called Carson based on neighborhood’s recommendation. Technician arrives on time and quickly diagnoses that we need a new circuit board and charged me $99. He then told me it should arrive the next day and someone would call me to …
I’ve been using Carson Oil for two years. All of my experiences have been positive. They’ve delivered fuel oil, done repairs and maintenance. I’ve been happy with the pricing and service. Kevin delivered oil today. He was fast, earlier than I expected (good) and courteous.
I became a Carson customer when I ran out of oil and my regular oil company (a company my family dealt with since 1950) couldn’t get oil to me for five days. It was winter. I called Carson, they delivered oil the next day, and I have been a …
They won’t give you a delivery window, they won’t call when they’re on their way, they are not helpful on the phone, and are more expensive than everyone else.
Carson oil was a nightmare to deal with. Thomas in residential repair doesn’t return his voicemail. Both times I’ve called in for an issue he doesn’t return my call, it’s not like a day or two pasted before I called back in for help again. …
Poor communication, left many of my correspondence unanswered. Did not bother to call me to give me a heads up on what time they would arrive to fill my residential oil tank on the day, and of course showed up the one time I left to do …
Incredibly poor service. Driver apparently “Could not get the cap off” the tank and left. This is despite getting regular deliveries in the season from First Call without issue.. My wife was at home and they didn’t even try to go to the …
Scheduled a week ago for these guys to come out they never showed up charged us too which I understand maybe you do so in order to know how much oil needs to be used or whatever fine, BUT MAYBE SHOW UP AND ACTUALLY GIVE US THE PRODUCT YOU …