CASSCOMM was founded and granted a franchise as Virginia and Little Indian Telephone Company in 1898. We are comprised of many different companies specializing in the telecommunications industry. We provide bundles for cable television service, internet service and phone service. Call us today for a quote!
| Friday | 7:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 5PM |
| Tuesday | 7:30AM to 5PM |
| Wednesday | 7:30AM to 5PM |
| Thursday | 7:30AM to 5PM |
100 Redbud Rd, Virginia, IL 62691
Internet is unreliable and we pay extra for a better level. If you have issues during their mon-fri hours they are good. Weekends is zero support.
Internet quality is terrible can’t have stable internet no matter what day or time
Only choice
Awful
Did a grate job
Over priced and sucks
Good service
Friendly and knowledgeable
Good, speak spanish
Very pricey
Great service mostly 😁 …
Internet is always messing up
Always courteous and efficient…
Consistently below the speed which we pay for.
Very fast and friendly service personnel.
They are very efficient at what they do
They have really great people there. Very helpful.
Customer Service is always excellent!!!
Internet constantly goes down. Would not recommend.
This company is trash. Don’t even bother unless it’s a last resort.
Been out for 2 days and this happens a lot, looking into another internet server.
Their cable and internet is VERY poor in the Pittsfield area. Switching to Dish.
CASS COM INTERNET SUCKS. YOU DO NOT GET WHAT YOU PAY FOR. SUPER BAD CONNECTION MOST THE TIME. CAN’T STREAM ANYTHING AN I PAY FOR MID SPEED. SMH.
Kathy was very helpful and courteous and knowledable of available services and programming packages
Very expensive internet.
Service is great. But 💵💵💵💵 …
They’re good pple just now it lags
Great service, local techs. Fast internet very reliable. VERY HAPPY!
Probably the worst internet I’ve ever experienced in my 25 years.
Worthless. Imagine making commercials about having great speed especially for gaming and here I’m having packet losses all day and all week. Very infuriating.
Love that I have the option of mailing,calling or going online to pay
Great company who supports the communities they provide service in. Customer service is great! Technicians are knowledgeable and courteous!
Wonderful service and super fast internet speed! Way better than the competition
If you have other options for internet service…do that! Consistently fluctuating speeds. 6pm download is 2.3mbps fml.
Our Internet is super fast and our installer was so incredible. He was professional, polite and treated my wife and I very respectfully.
Horrible cable company. You pay for premium channels that work half of the month. The internet is just step up from dial up. Looks like Direct TV is my only option.
This has to be the most unreliable Internet I have ever used in my entire life, you are lucky to use it for 10 minutes without it cutting out for 5-10 more minutes during the day. Wouldn’t recommend this to ANYBODY EVER.
internet service is worse then satellite when it comes to upload speed and reliability.
Horrible company with horrible quality services and horrible customer service. I could go on and on about the problems that I’ve had with this company. I have truly never dealt with such a joke of a company. If you have any other option available to you do not go with this company save yourself the headache.
Wish i could put negative stars… your internet speed is dog and to be honest the amount we pay for “75mb/s” (which we pay for “75” and get less than 4. People pay as much as we do for “75” for 500mb/s +. terrible prices and internet services.
100 dollars for 50 mbps, kill me
100 dollars in xfinity would give you 1000 mbps
casscomm is a rip off of comcast seriously
Got rid of the cable about a year ago because it was always cutting out ,and now my second weekend with no internet. This company is a joke.
Nice and friendly, they have the doors locked so u can’t go in but u can talk threw the door and have to pay bill by mail or u can call in with your debit card info
Cass Comm has to be the worst internet and cable provider that i have ever used. I pay $40 for internet that goes out almost twice a week. It says 5mb a second but only goes 600kb/s. I have a couple friends that pay $40 for their internet and they get 50mb/s. Do NOT get Cass Comm, you will not get your moneys worth.
My mom works there and she works very hard. I love her 💜 Also five stars bc I’m bias 😍 …
Casscomm, your internet is trash. Runs slow sometimes and cuts out randomly. Very unreliable. Especially during quarantine back in 2020 with online schooling.
Worst Internet I’ve had in my life! Slow speeds, unreliable, and overall useless. I understand we all live in the middle of no-where but step it up or I’m gonna move to Springfield just for better internet (150 Mbps in Springfield btw 😀 )
Got the fiber upgrade. Lags ALL the TIME. “Signal not available “. Comes back in 30 seconds or so, just get used to missing segments of ANY and EVERY program you’ll be watching.
I think Cass Communication uses JUNK equipment. We have internet, TV, and phone through Cass. We moved to Havana only to find out that Comcast’s “Exfinity” was not available in this area. I tried going through Cass’s sales person, …
The technician Matt was super friendly and helpful he was professional, knowledgeable and installed my service in minutes! Casscomm is really fast also.
Its laggy. Waiting for the fiber upgrade. Had to max the speed and cost for a decent experience. Their employees are fantastic though.
Casscomm is sort of like your drunk uncle. Not very dependable, never know when he’s going to be working again, and always asking you for large amounts of money. But guess what, you’re kinda stuck with him aren’t you? …
Sometimes fast, but most subpar not even half of what I’m supposed to be getting. They come out say they fixed it and next day less than half speeds I’m supposed to be getting. I orginally posted this last month and they said they are going …
Local and reliable, hard to get that w any “big brand” always there for our community also.
Customer service sucks been tryi g to get fiver dor minths my neighbors all ahve it but refuse to hook ares up looking for new service the women there need fired there rude
Have had nothing but issues with them. Pay to use a DVR and had them out twice and it still doesn’t work right. Can hardly change the channel thru the DVR box. Get talked into going with another DVR that will cost me $7.00 more per month, …
Terrible internet. One hundred dollars for “50” mb internet that doesn’t even work after 6:30 pm. And you have to pay for cable to get 50 mb. It really is a joke. Really don’t know whats got to be done to end their monopoly in my community but I plan on finding out.
I have been at this place for a month, and this is the 3rd time my Internet has randomly g9ne out. Now I am with out interest all 3 times I have been with out for 24-48hrs! I dont even get half the service I pay for most the time it …
Have had extremely poor quality from the first week! Workers have been out multiple times with minimal improvement. The lines in my area are as old as dirt and they fail to recognize it ive lived in my house for 30 yrs so i know the lines …
Update 12/6/20: We were assured the switch to fiber optics would not come with a price increase. Our bill has since increased from $100 to $150 per month. Casscomm lied. We would gladly switch to Mediacom or even Comcast if Casscomm was not …
Customer service representative Janet is always rude, condescending and unhelpful. Always have to escalate to a supervisor when dealing with this representative.
Worst Internet service provider ever! You never recd. stated speeds up or down, frequent outages, like yesterday and this past weekend. Poor technical support, techs can only tell you how to “cycle your modem” all this fun for the low, low of $65.00 a month! Avoid these ass hats at all costs!
If you are looking to pay full price for cable/internet that works well 75% of the time, I have the company for you! …
Great technicians but the internet quality is beyond trash. Like I pay $50 a month for 10 mbps internet. That is outrageous! If I only lived 10 minutes away I could get 100 mbps for the exact same price through ANY other company. Insane to …
We had issues several years ago and it was resolved but now that we moved three streets over, our internet keeps going out and lagging when gaming or streaming movies. The two technicians that came out are lazy. Ive had them come out three times in one month cause the issue isn’t resolved.
Our wifi went out due to a storm and my mother called yesterday around 1 said they would be there, never came. Called them again this morning around 9, the lady said she forgot to give them the work order and then said they would be here, gave us the 15 minute warning and STILL never came. It is currently 1:40. Not happy.
Called to get our internet looked at because it hasn’t been acting right at all and they claimed they were coming yesterday and never came so we called again today and they said they would be here around 10-12…. Never came…. Called again at …
mike the cable guy was very nice it was a pleasuse talking with him while he worked and he explained everything well to us very nice man
Internet goes in and out constantly. And now that I’m looking at all these 1 star reviews you think they would improve their company.
$74.95/no for this absolute joke of an internet service? Get out of here. It’s down more than it’s up, and when it is working I average 12ish mbps. “Up to 25 mbps”… I’ve seen it a handful of times at most and I’m in town. Terrible …
We’ve had their internet service for about 2 years now and can say that it has been very consistent. The few times when there was interruption to service didn’t impact us due to their timing. Most of the time it ends up being construction …
Cass communication has been out to fix the internet issues for awhile now and the claim to have promise fast speed internet but they actually have very slow internet speeds are disappointing and customer service is a joke. The speed we should be getting is 25 for upload and actually on a good day is 10.
Wouldn’t recommend, at all.
Only use because it’s my only option in the area. Xfinity is better
Spoke to them again today, still absolutely the worst company to EVER get …
They was supposed to disconnect my cable on October 4th. They still haven’t done it and it’s nov 15th still charging me for internet. Will be contacting better business bureau tomorrow. Erica has been supposed to call me back. Never has every time I call she must be on lunch even at 4:30 in the afternoon.
Reached out a few times to see if they had internet in our area. The lady I chatted with (don’t remember her name) was incredibly rude, typed in all caps and made me feel like I was bothering her at her JOB. Read some reviews and obviously …
Absolute horrendous service. Internet works intermittently every single day. I’ve not had a day where it has worked all day without interruption. It is now completely out for a whole week. How can you get it fixed? Miss an entire day …
My grandson and I have been trying to get fiber since probably May 2022. The guy has been out twice. Put white flags out to trench from pod. I’ve called several times. Last lady said she would look into it and never called back. Won’t …