Atrium
Beware! In all my years of owning and renting condominiums all over the country I have never in my life had experience what I have experienced the past year and …
Juan Mesa was absolutely wonderful in solving my issue with my HOA payments. He was kind, listened to my situation and handled the issue with kindness and understanding. Thank you Juan. I appreciate it!
I found my experience with Juan Mesa to be stress free. He was knowledgeable and willing to resolve my concerns. Juan was pleasant and efficient and got the job done!
Big thanks to Jessica from resident
services, for patiently listening to me when I was just frustrated with my HOA,Jessica explained everything to me in a very simple and efficient manner.
Very pleased with her professionalism.
I am an owner at Waterview Condominium association in Aventura, Florida who is very unimpressed by Castle Property Management Company. They act as though they are NOT experienced in the management of a multi family dwelling. The manager at …
This is probably the best, most current Webinar. We just renewed our insurance after much discussion and a split board.
We URGE all CAMS and board members to view this webinar. …
I am giving it 2 stars strictly because of how pleasant and responsive the main office was. As far as the rest, about as disappointing as it could have been. I needed a copy of a purchase application in a condo for my customer, so I called …
My husband is a board member at Aventura ParkSquare Residence. We are very happy with Castle Group. Since our new general manager Jose Quesada took over, Aventura Parksquare (APS) has become the envy of other properties around Aventura. …
This property management is by far the worst experience I’ve ever had. They’re rude and not professional. Their processes are old & archaic.
My building has 704 units yet they’re 4 or 5 working on the offices, so imagine …
Definitely would not recommend using Castle management Group. I live in Tuscany Delray and the property manager named Jessica Kauffman is the worst. She is rude and never answers the phone when we call. She also will not respond to emails …
I was impressed by the great customer service and quickness of Castle Group, they helped me with all the questions I had about my property and they were very quick with everything. Thank you especially to Juan Mesa for being so patient, professional and kind!
Maria was SO Helpful. We received a notice about changing auto pay account. Had NO idea what to do, Maria walked me through it step by step. Could Not have done it myself. Many Thanks Maria..
Flor De Maria, my service person, did an excellent job walking me through setting up for automatic payment of HOA fees and assessments. The wait time was probably average in pandemic standards.
Me and my wife just bought a home in the Waterset community in Apollo Beach. Ann Caley-Chevalier has been great to deal with. She answered my questions, very polite, courteous, welcoming and responsive. Thrilled to be part of this community.
Castle Group at Kings Gate has been both helpful and professional-Lorraine Welch is conscientious and knowledgeable-she is always coming up with new ideas and activities-awesome place to call home
As a resident of luxury condos in Plantation, I was truly blown away by the professionalism that I experienced while the property was managed under Castle group. These reviews are not an accurate reflect of the current professionals of …
The employees at Castle Group’s home office were absolutely wonderful. The receptionist had one of the warmest and friendliest greetings and the management team there treated all their guests like family. Definitely, a great place to visit and work with. I highly recommend them for any property management services needed.
Castle Group has a great professional team. In our community the property manager, Ms. Amanda Geus, is a consumate professional always diligent and responsive to all community issues.
I would not recommend this property management company to anyone. You really should have zero stars for companies like this. I live in a community that they manage and we have so many problems with their management and with their financial …
Jessica Rosa assisted me with hoa fee payment issue and my hoa web site profile update need tasks. Her professionalism, timeliness response to my inquires, and other finer characteristics made my day. Please someone give Jessica a promotion!
I am a property owner and live in the house myself. When this group took over HOA. They never notified us. When I went to pay my HOA they would not let me so I sent them deed information, tax records, driver’s license cable and Reserve …
Meredith Rose-Gavars is the best property manager. She is prompt, diligent, professional, and the residents love her. If Meredith is the standard at Castle Group, we HIGHLY recommend Castle Group to any property requiring management services.
In Management of the Condo Business, I believe Castle Group is one of the best in breed. They care and give their Managers the best support I have seen. From the Owner’s to our VP Nick to the RG Milie to our Property Manager Caridad …
Maria Carmona was a pleasure to talk with. She explained the technical aspects of switching autopay venues patiently as I am not very technically adept. Castle Group has been a blessing compared with our last association.
Kristin Rodrigues at Castle Group quickly resolved my request related to HOA billing at Orchid Grove townhouses in Pompano Beach, FL. I am very satisfied with the service provided.
Flor de Maria was efficient, knowledgeable, and friendly. She had a pleasant demeanor, and she took care of my issue quickly. Great job, Flor de Maria!
Castle Group Management is not a management group, they are the Homeowners of your own Home. AKA: HOA. Come on homeowner awake up. Do you remember FEUDALISM???
Meredith Rose-Gavors is an outstanding property manager. She is responsive, positive, solution- oriented, helpful and pleasant to work with. I’m just 1/2 year, she has added so much to our community. Thank you Meredith for your commitment!
As the Board President at en Provence Condominiums on Longboat Key, I have found Castle Group to be nothing short of wonderful since they have taken over. The customer service and staff have been top of the line. The open communication and …
I would like to commend Maria Carmona for her efficiency, professionalism and wonderful follow up in assisting me with the HOA documents and the ARV. It’s people like Maria who restore my faith in “real” customer service! I might I add that hers is outstanding.
Castle Group provides outstanding property management services! They are courteous, responsive, thorough and they really show that they care about your needs! I have lived in numerous Castle-managed properties, and they consistently go …
Jessica at resident services was so helpful, patient and professional. I called very upset and stressed out with an on going issue with my HOA payments. Jessica was the only one that seem to really take the time out to listen to my problem and find me a resolution. Thank you Jessica!
We don’t hear much from this group, and I don’t think about them very often… fortunately because of the amazing lack of issues and problems… which confirms how excellent they are in their work as a property management company. Any …
You charge $20 for a “late letter admin” fee. Ridiculous. Talk about just making up stupid charges to make money, as if the business you get from HOA is not enough. DOnt you use modern technology of text messages or phone calls ?
Its been a wonderful experience dealing with the folks at Castle Group. The staff is always courteous and friendly and understand what it means to provide exceptional customer service. I have dealt with other management companies in the past and dealing with team at Castle Group is a breath of fresh air. Outstanding!!
A special shout out to Lisa at Villa Borghese. Always very professional and helpful. Has been a tremendous help to my family and my friends who recently rented 😊 …
While numerous residents, including me, have experienced frustration with a slow and difficult transition to Castle Group, I finally found a shining star in the mess! I am a resident and a realtor at a condo association in Aventura. JUST …
I live at the Atrium in Aventura FL and would like to drop a work about our amazing management. They are fantastic! very responsive and helpful. Especially Heidi, Gilberto, Jennifer alberto and the rest of the group.
They make our living experience feel even more like home 🙂
I am a homeowner at Parkview at Hillcrest and am very impressed with our new property manager Amarilis. She is truly a gem and we are so happy to have her leading out team at Parkview.
It seems like management has gone through some form of over haul because there is a level of urgency that Castle Group works with that I really like. They clearly are aware of some of the disappointing reviews and I can tell that they care- …
I spoke with Gabriela Burgos of Castle Group today about association dues due to my condominium association after the management transition to Castle Group. Gabriela was a good listener, followed through with the condo association about my …
I live in Villa Borghese, and it’s always a pleasure to deal with Lisa, Elizabeth, or Lydia. They always respond professionally and promptly to questions and issues.
I have had the privilege of working for Castle Group for a while and I just say for the first time in my career I feel valued and appreciated! I have been giving the opportunity to grow within the company and feel that I matter as an …
We have been dealing with Gysele DeMicco, who has never returned a call in the last 2 years we have lived at Bayport in the Township. No one at the property management company takes responsibility for any of the tasks they are paid. When …
Despite of the numerous times that filed a complaint via email the
association, in person, and via phone, it has been February, March and now April is almost gone and nothing has been done about a simple complaint. Now I have …
I called because I needed an ARC Form which I had requested on the website but not yet received. It was a time-critical situation and Flor De Maria was really helpful. She took her time, gathered required information and right away sent …
I’ve been a resident of Miami Bay House since the building opened back in 2015. We’ve had several property management companies in charge of our building, with Castle Group being the latest and for quite some time now. Unlike its …
Solid group of professionals that go above and beyond to get the job done! I have experience with 2 separate properties managed by Castle and the property support teams in place are absolutely amazing. I can’t believe the level of …
Meridith at castle management was both helpful and understanding
She was helpful and as a homeowner in this community I greatly appreciate her
Professionalism and help. She is a great asset to this community
Worked in Villa Borghese with Elizabeth Perez.
Elizabeth and her crew are top notch. She knows what she wants and treats you well this is a winning combination.
Horrible company and even more horrible people in top positions. And judging by the amount of responses where they leave their number for us to call at our earliest convenience, they will need to hire 30-40 people just to answer our calls. How do companies like this stay in business?
“Sonali Greiner” 👍
what a wonderful employee Castle Group has…. Let me say this, many mention Sonali Greiner name if you need help from Castle Group where I live and know i …
This 5-star review is for Carolina Barona, who, in less than 5 minutes, helped me resolve a months-long issue that absolutely did not have to be an issue (but after multiple calls/emails, she was the only one who was able to correctly …
Castle was called in to manage the Balmoral Condominium about three years ago. They recently brought in a manager that seems to be way over his head. We have not had hot water for the past 8 days and his excuse is it is an on going …
Many thanks to Maria Carmona of the Castle Group Resident Services team!
She went above and beyond to work with the back office IT team to resolve an issue I was having, keeping me aware and informed every step of the way, while …
Coming from a homeowner and Board of Directors member at The Club at Indian Lakes, I would like to say that our property manager Meredith Rose-Gavars as a person, is great. As a property manager she is the most efficient and responsive …
We are exhausted and frustrated with Castle Group.
Responses from the property manager are ridiculously, unreasonable, RUDE! and unprofessional. If he would take the time he takes to make the absurd excuses and …
I just want to say that Flor de Maria who answered the phone at castle group for my HOA in Central Park Lakewood Ranch Florida Was extremely helpful, and very efficient in resolving an issue I had. Flor didn’t question or interrogate me and …
Juan Mesa helped me get my account caught up after my husband passed. My husband always handled the accounts for me so it was nice to be able to get things automated. Great company and amazing staff.
I am so delighted and impressed with the level of professionalism and concern I received from Flor. She is a superior assistant. I called her in a panic as I required documents that my new iMac computer was incompatible with. She copied …
I wanted to take a moment to post regarding my last experience with Castle. I had the pleasure of meeting Viriala Franco, Executive Assistant regarding a matter for a client. She was knowledgeable, professional and courteous. She …
I had trouble setting up my access to the new Island Walk resident website. Flor De Maria did an excellent job walking me thru the process. She waited until I had completed the process before she got off the call.
I worked at Castle Group for 3 years, I was sold at the orientation that Castle was an amazing company and they truly cared for the welfare of their employees. Not even 6 months into the position, I quickly realized how false it all was. …
This company took over the accounting practices of the condo development that I own property in. After the first couple of months, I kept receiving snail mail telling me that I owed maintenance payments with late fees. Proof was then …
The management team including property managers and assistant are A+. Resident services needs to be more informed and information more reliable. But CASTLE is a professionally excellent choice.
I had a VERY challenging issue that could have resulted in my clients not closing on their home purchase tomorrow or possibly even ever!! FLOR DE MARIA form Castle Group was an angel and went above and beyond to get me what they needed, the buyers will be so grateful for her help as am I. THANK YOU FLOR, YOU ARE THE BEST!!!!
If I could this place 0 stars I would. As far as when I call and speak to the operator l, for the most part they are able to answer my questions or help me get documents I need. …
After MONTHS of contacting them to obtain documentation of my condo association I was unable to refinance my condo due to the missing documentation my lender required. My lender and myself called and emailed them numerous times and we were …
I am on my community’s Board of Directors. I have nothing but praise for Castle. They are extremely helpful & thoroughly professional at all times. The amount of information they manage to keep at their fingertips is phenomenal & makes my …
I did not want to miss the opportunity to thank Flor for the professional way of treating me.
I had a problem with the association in Savanna, Weston and Flor helped me step …
As President of The Club at Indian Lakes I have nothing but praise for our Property Manager Meredith Rose-Gavars, who stems from Castle Group. She understands the importance of Customer Service and applies this daily in our development. She …
I have been an owner at a castle group property for 3 months. I have yet to receive my account information which is necessary to make my payments. I have contacted them a total of 9 times 3 by phone and 6 by email to resolve this. They …
I received mail stating that I had a returned check which is impossible because I dont write checks the money is debited from an account. I have tried to reach them 5 times for an explanation and they do not return calls. I would think …
I was so over dealing with HOA it’s like nothing gets done over there. I reached out to castle group and Jessica from resident services picked up and ended up helping me. She made things super easy just 5 minutes on the phone with her and I …
Gilberto Garcia at the Atrium Aventura is an amazing property manager… Super professional and responsive with all our requests. He even helped us when he was on vacation with an issue we had. Castle Group Management… Regards, Jonathan Castaneda
Flor de Maria was instrumental in providing me with the FAQ I needed in order to sell my apartment. I had been on multiple websites looking for it and could not find it. I called the Corporate office and Flor De Maria went out of her way to make sure I received what I needed right away. So grateful and truly appreciate her customer care.
I spoke with Amanda Aguilera earlier this week regarding an accounting error. She was very understanding and listened to my explanation, then provided us with a solution. …
I called and leave messages on the phone for the refund of my maintenance fee at The Cascades i paid by mistake last 2020 in the amount of more than $2,000 but response was after 3 months. The manager says the refund was sent but till now …
It always a pleasure working with Castle management Group. I worked with Elizabeth from Villa Borghese for over 10 years and always professional and great working her team.
Meredith, our property manager at The Club in Boynton Beach is always responsive to emails and getting things done. She is professional and always available to address our concerns. She is an asset to our community.
If i could choose Zero stars i would. This company is a fraud!!! They take way too money from HOAs and provide ZERO services in return. Their accounting steals money and takes months to years to return it (if they ever do). …
I had questions about my payments. Amanda Aguilera was very helpful. She even provided an invoice showing me the details. Then she helped me understand that I had credit to my account. Great way to start the New Year.
Juan Mesa was very helpful after we had so much trouble. He got everything addressed and straightened out. I believe he has the qualities and ability to be a great employee and should be highly considered for advancing in the company.
Amanda Aguilera took great care of us.
My phone call to her was cut short by a delivery to me but she followed through with the solution before I could call back. Thanks much.
We have serviced Castle Properties for nearly 25 years at properties such as: The Club at Indian Lakes, Buena Vida, The Cascades, and Villa Borghese just to name a few. It is always a pleasure working with property managers who are true professionals.
Our beloved relative recently passed away and my wife and I became beneficiaries of the estate, which included a home at The Club in Indian Lakes. In our time of grief, we had many questions and concerns. Meredith Rose-Gavars, the Property …
A GREAT experience with the staff. Very kind and understanding with positive results the required some extensive time to check out and correct. You do good work, Thanks
This company (Castle Group) really stand out when it comes to service unlike other managing companies that have horrible service like Miami Management, thanks Gina Longobucco, you truly provided unparallel service
Doormen are super good! But management company is not organized and they delay all the work in the pool areas and other places! They keep postponing the work which can be done in one week! The Managment company charges too much for association fees but they do not take good care of the common areas which is most important!
I am very pleased with Gabriela at Castle Group who assisted me with the new online HOA payment service. She was very amicable and professional. Overall, since 2019 I’ve had no complaints with the HOA at Meadows of Miramar where I currently reside. Thank you😊 …
So we recently opted to have impact windows installed and needed to have the project approved by the HOA which was recently switched to Castle. Castle got us the approval in less than 2 weeks. To put this in perspective, our last HOA took nearly 2 months to get us approval to replace our roof. Very happy with the change to Castle.
I am a Board member at villa borghese as well as a resident for 21 years. I have worked with Elizabeth Perez for all these years.
She is wonderful to work with and is a total asset …
This review is in regards to the Villa Borghese Castle Management team. I have worked very closely with the team for the past two years, ever since I started Villa Borghese Singles Club. The team is extremely helpful in assisting with all …
I would like to take a moment to thank Maria C for her assistance when needed. She’s been great in allowing us to help Castle Group deliver excellent customer service! It’s been a pleasure to be working with Castle Group for several years. Thank you for all you do!
I am a former member of the board of directors at the Club at Indian Lakes. Meredith is the best property manager. She is courteous, ambitious, knowledgeable and loved by all. The Club is lucky to have her.
Castle Group has managed the HOA where I live, The Club at Indian Lakes for the past 15 years. Our property manager, maintenance technician do a fantastic job. I am blessed to call both Meredith and Derrick friends.
I’m board president of Palm Beach condo. Cristy Santiago was brought it after our manager left suddenly. Wow. What a difference and great support provided by Castle. Too bad Cristy was transitioning to Miami. Our board jokingly said maybe we should buy her a helicopter and keep her as our next manager.
Working for this company is such a pleasure! There are many easily accessible trainings to help better my skills. You can expect the best assistance at all times. Royal service is always provided!
It’s funny how in the recording when you call their office they claim that your call is very important to them but yet they never return your call and when you leave a callback number they never call you either. Horrible!
I don’t understand why this Company with such bad reviews sends its information to our condominium and above all to our president they send it to her private apt, we the board of directors are very mutilated with a similar Company for more …
You are a great company with excellent Managers like Gladys Gutierrez-Menoyo. Always eager to help the residents. My community, Pelican Pointe, shows the excellent job that your company do. Everything updated, the landscaping, the pool, the …
Katie is awesome! She is so quick to respond to my many requests over the past several months. Castle Group pays attention to the small details that make a huge difference.
I’m a realtor and I live in the building too. I am very impressed by the way this building is managed. Everything is always well maintained and management is very on top of all of the details.
I have lived in Villla Borghese, a Castle Managed property, for 5 years. I have also been the HOA treasurer for 3 of those years, and my experience with Castle and our property management team has always been positive. Yes there have been …
Heidi at the Atrium Aventura is incredible at managing the building. Everything works smoothly and she’s very reactive and helpful whenever I need anything.
Castle Group Manage my community and they are amazing . Very profesional and responsive. Everyone is super nice and friendly . And their VP Jordan Goldman Is a great representative of such an amazing company. Very recommended.
I had a billing issue and, Juan Mesa, in customer service help me to take care of my problem quickly. He handled my problem and sent me follow up information with in days.
When talking about costumer service, we can define its meaning in Castle Group. This is the best management company ever. Great Leadership and Organizational Team.
I am moving in to my new home at Villa Borghese today.. We have owned this home for several years and have always dealt with Lisa and her team in the management office. They’ve been extremely professional, friendly, and efficient every …
I’ve been living at the Club at Indian Lakes for just over two years, compared to the property manager from my previous place, Meredith Rose-Gavars is a star! She’s easy to contact and is always willing to listen and quickly deal with any …
Today I had an excellent experience with Gina (Yanina Longobucco) while on the phone. This is the first time EVER, that I have a great experience with Castle Group. She was emphatic with my situation and handle it with care. …
Lived in Weston over 25 years with Castle being our association’s management company. There has been ups and downs dealing with them over the years, but must tip my hat to Cynthia Preziosi the current General Manager. In all my years …
Meredith is an astonishing, wonderful property manager. She is on the ball, answers her phone on time and does her best to help the residents with their problem. She is intelligent, versatile and the sweetest person on earth! Way to go Castle!
I would like to recognize Julia Kelly of the Castle group for handling a problem I had relating to late fees. She resolved the problem within two days, much to my satisfaction. If you ever have a problem or concern, don’t hesitate to …
I wanted to take a moment to thank April for the tremendously professional job you did regarding the sale and closing of 502s. You were very responsive, cooperative, and helpful in every step regarding the sales and closing process. You are truly an asset to the Castle Group and Symphony condo.
I contacted Castle using the electronic form on the website and very promptly received a response from Gabriela. She e-mailed what I needed immediately and I was good to go. That method of contact worked flawlessly . . thank you Gabriela!
Meredith Rose-Gavars is competent, pays attention to every detail. She responds to all requests and returns calls within minutes. If a particular form is required she is quick to have it ready and is available to explain any of the …
All of the 5 star reviews in here are FAKE REVIEWS. Please contact any one who has actually worked with castle group and they will tell you exactly how incompetent they are
Great place to work! Royal service to our clients is a priority and same is extended to each of our teammates. Core values such as personal growth, tolerance, life balance and fun are encouraged and expected. Training and support is available to help you succeed. The leadership team is friendly and accessible.
Amazing company , provides valuable information to residents . Very trustworthy and professional. Highly recommend using , overall have always had a great experience with them!
We own mutiple condos and this is the best management team we have ever experienced. Responsive and empathetic with mature systems and communicative team members.
Castle Group continues to be amazing as our property management company for Coconut Cay. They are focused on quality work and costumer service. Our property manager is the best!!!
As a resident in the Balmoral Condo, I must do this review to the Mangament Company and specially to Annily Cona Who always shows me respect and professionalism, listening to my requests and responding them with positive and great attitude.
The management at 3 Island Avenue has been nothing but stellar, Tom & David are two of the most accommodating people I’ve ever dealt with and make living here very enjoyable. Thank you to the team for all that you do!
As a vendor I’m very happy with the service and customer service that castle group provides and also with the services that the manager Juana montes provides to take care of coconut cay homeowners association
Yanina Longobucco is a gem!She is extremely helpful and knowledgeable!She assisted me in making my payment for this new assessment that was levied on us the owers at the Hamptons and she made the experience so much more palatable,thanks Gina!
The management team from Castle Group at Coconut Cay makes working with the association very easy. They provide excellent service to the community and the community’s vendors.
I am a vendor for Mystic Pointe 100. The building is run exceptionally well. It is always immaculate, and the staff is pleasant and courteous. The manager Brigette Carpio is amazing.
The service is horrible. I had AT & T Blue Streak workers at Gardens Huntington dug, install cable on my lawn & left a big mess & I reached out to AT&T without no response so I called back Huntington property manager without reply to solve this issue- AT&T destoyed my lawn. Poor service!
I have an amazing experience with the management of this building. They are always so helpful and kind and truly make this complex feel like home. I think the management is part of the reason I continue to renew.
I am very impresss how Castle Group focus on maintaining quality and professionalism with their clients, and at the same time caring for their team. Property management company delivering great results
Best building management team. They are educated, motivated and kind. Managed a balanced budget and kept staff during a time when turnover is high in other buildings.
Ms. Gladys Gutierrez-Menoyo
Was very professional and efficient in helping me, as owner/resident of River Reach, in organizing the automatic payments for the oncoming assessments. …
Just wanted to recognize an exemplary Castle Group employee by the name of Juana. Juana goes above and beyond as a property manager. She is always professional and pleasant to deal with.
Everyone who works here is of the highest caliber. Tom and David are the best. The doorman and service people do everything right. Building runs great.
I would like to thank Jasmir Acosta for setting up my Auto Pay on my new purchase of home in The Plantation. I have had an issue come up and I believe the HOA is correcting the problem. Jasmir has been very pleasant to work with on this issue. A good customer representative.
Charles L. Hunt
The entire team at Balmoral could not be more helpful in every ay and for every request. Form the front desk, to the valet, to the office staff & Engineers. As a realtor, I have sold in many of the top buildings in Miami and I can tell …
We’ve had Castle at our building for 5 years, and the property has never been managed so well. Excellent management with a nose to hiring great staff has had a very positive impact on our community.
The staff members are VERY nice, helpful and attentive. Special mention ti JENNIFER at the front desk and ALBERTO at maintenance. . I feel very taken care of by everyone! Always a smiling face and a nice comment!
I have been a resident of The Club at Indian Lakes for the entire time our property manager, Meredith Rose-Gavars, has been here; a little over 2 years. During that time it’s been a pleasure working with her. As a club President and …
I called Castle Group last Friday since I needed some information for my clients. Gabriela Burgos answered the phone and was very polite and answered all my questions. I requested for her to send in writing all of her answers since I needed …
My most recent experience with this company was in Coconut Cay HOA. The property manager was professional and patient. She handled every resident with the same level of respect and care. The supervisor was also very professional.
I’m a contractor and for me it was pleasure to meet this professionals ladies working in the management office at the mystic Pointe tower 100.
I really believe on this this group because there an Amazing person’s, …
My experience with Property Manager Janet Albo has always been pleasant. She’s very knowledgeable when it comes to managing a condominium and communicating.
my experience with our new management company is great. I see that many things have changed here since they arrived. Faster in solving daily problems, more efficiency and above all, a smile on your face…
After our neighborhood change the management by Castel Group, many wrong things started to happen.
They never return to the residents any extra payment received by the previous …
We are residents at Cielo on the Bay. We are in the process of remodeling our unit and moving in, and we couldn’t be happier with Wendy from the Castle Group! She has been so helpful, I don’t think this building would work without her! She is the best!
Disappointed with the customer service provided with castle group. Received a letter of non payment. My bank shows payment was sent and scheduled to be received prior to the do date. After showing proof from my bank sent the check well …
The maintenance professionals The Atrium at Aventura set and keep a very high standard of care of the building, grounds and amenities. As a relatively new resident, the condition of the building was a key reason for me investing in a …
Professional property management group who does a great job listening to their customer. You can reach a live person on the phone which is a step above other management companies. The manager of my neighborhood is always available and will reply to calls or email.
As a homeowner and wife to the former President of the board, I cannot express my gratitude to both our property manager as well as Castle. Our property manager, Meredith, started at The Club at Indian Lakes 2 years ago, she has gained the …
My company is a fairly new vendor to The Club at Indian Lakes. I have had a very pleasant experience working with the Property Manager, Meredith Rise-Gavars, as well as Derrick, the head of Maintenance. She has a great rapport with the …
I am the Board President of Grand Key at Sunset Lakes. We recently transitioned to the Castle family, and I couldn’t be more satisfied with the level of service and commitment to our Community. Esther DeLeon is our newly appointed …
I would like to say “Thank you” To Heidi Hivas. She helped me a lot when i need to rent my apt 2 times ( because i moved to the same building after 2 years) and I didn’t have it any problems. Also i wanna say thank you to all of people that wotk at Atrium building in Aventura. They are amazing!!
UPDATE: Thanks to my google review, Castle Group finally took over and today they handed me the check for my money back from the tow truck. Thank you María Carmona for the help and management.
Isn’t this the corporation that manages the weston hills country club that is currently embroiled in scandals and lawsuits all over national news? Jerry Engelhard should be promptly removed from his position before he taints the reputation …
I m an owner resident of Atrium Condominium At Aventura , it is Great to have an excellent Management in our condominium, Heidi Rivas is one of the best assistant and always cooperating with owners and tenant needs ! …
As a vendor, I’m very happy with the customer service that Mystic Pointe Tower 100 – Castle Group provides. The management team is very trustworthy and professional. Specially Dior is amazing.
Honestly, my experience has not been very good. I have the worst opinions with this company, except with Jasmir Acosta who, since she answered my call from the first time, was extremely professional. I live in Grand Key, Miramar and it …
I have lived at the Atrium for the past 3 years and Castle group has provided the best service experience so far. Much thanks to Heidi, Gilberto and Alberto for always being there when needed!
I live in a new community that is being built by Divosta/Pulte. When hurricane Ian ripped through our area, I had a large sabal palm that had a strong tilt towards my property – pool and cage. I was afraid it was going to fall into my pool. …
Ridiculous Ridiculous service. Clueless management. No curtsey. No knowledge. i am not sure who is giving them even one star. property manager Bianca acts like a small child who has no idea we are paying for service and can not expect …
I live at River Reach, on the new river in Ft. Lauderdale. This is a Terribly managed company. Many, many times they have mismanaged this wonderful property. They threw away my stuff, because — not sure why. The storage units can not be …
After managed by poor management companies, Castle Group came to our rescue. Hope to continue our professional relationship for many more years. 5 stars to all staff and especially to our manager Wendy 🙏 …
Getting the runaround from not receiving a call back from the regional manager. To being stonewalled by the Hoa. And our new manager Terry has the audacity. To tell me I can’t call numerous times Because after aVM and leaving word with …
I’m the Vice President of Coconut Cay HOA, with 543 homes and Castle Group is our management team. We had several companies and managers throughout the years, However, Juana Montes, property manager of Castle Group is elite as a property manager and we are happy she’s been with us for almost 5 years.
Castle group came in to manage our community and everything got worse. So easy for the noncaring manager not to return calls. What happened to the professional way of returning calls in 24 hours and not five days??
Castle Group became the management company for my building at the beggining of this year. This was a difficult moment for a new company to come in for we where undergoing an extensive concrete restoration project. However, they were able to …
I am an original owner at this particular location. The staff Gilberto,Heidi, Richard
Alberto,Jennifer,Joanne,Maya and last but not least Rosita. They are kind courteous and caring. They are the engine that keeps the Atrium running smoothly.
I live at the Atrium at Aventura – Castle Group’s management and staff keep the building safe and clean.
Gilberto, the manager; Heidi, the assistant manager; Richard, chief engineer; …
I live in aventura at the Atrium building in Aventura Fl. I have a great experience with the manager office in my building. Heidi is a very nice diligent person , always very kind helping everyone in the building. Her service is great . Thank you Heidi 😊 …
I have been a resident at the Atrium at Aventura Condos in Aventura, Florida for close to four years. I really am satisfied with the level of service of the Castle Group’s staff in our building. Heidi Rivas who is the Administrative Assistan specifically has been a wonderful asset to have! Thank you and keep up the good work!
As a real estate agent, I’ve delt with several Management Companies…Heidi Rivas at The Atrium at Aventura, has been by far the best person that I’ve crossed with. She is very professional, a solution finder, every time I call, and she answers…I rest assured that all my questions will be answered and properly addressed.
Gina was very helpful, respectful, and easy to talk with. She understood my perspective and helped me achieve a fair and reasonable conclusion to an issue I was encountered with. Thank you GINA! I appreciate you. And Thank you EDWARD for …
I’m the current Treasurer at a boutique building in Miami Beach and we switched our building to Castle earlier this year and they have been a refreshing change. Despite being a small community we get very attentive service.
We recently purchased a condo at the Atrium At Aventura and are extremely satisfied with the support and assistance from the Castle Group Property Manager, Gilberto and Admin Assistant, Heidi. Both have been very diligent and timely on …
The Mgmnt team at 3 island is par none. They are the most responsive,compassionate and solution forward team i have ever been around. No problem to big or small is ever out of their range. I’m lucky I have them to keep me safe at my home.
Amazing people to work with! Heidi! Always there to help. Gilberto, great guy smiley and helpful! Alberto is always ready! The whole team is amazing. I live in atrium at aventura.
Castle Group manages my building at 3 Island Avenue in Miami Beach. It’s a 2-man office: manager and assistant manager. Both are very approachable, willing and able to help with any request or problem. I’ve never experienced such service from a property manager. Tom and David are the best!
As a Coconut Cay resident and board member It has been great working with the Castle Group team. We have the best property manager Juana and region director Raul. It is evident through their professional touch and customer care that we are one of the communities families desire to make their home.
Castle Group helped our condo association understand the importance of attracting a good manager, which led to building a good management/maintenance team, which has led to the effective, consistent maintenance and management of our …
Castle Group is fantastic, probably the best in the business. Personally Tom Richmond is an excellent property manager at 3 Island Ave, truly unique. His dedication and professionalism are unparalelled!
I recently worked with Gabriella regarding the new website for my HOA. I was having difficulty creating a new account. She was so helpful, understood the issue, promised to research and call back. Gabriella called back as promised, advised when the issue would be fixed and it was as she said! Real customer service!
Castle Group Management has always looked after all of its residents in an unparalleled and caring fashion. They consistently provide top-notch service and communicate thoroughly to their denizens making the living environment always …
Great management team! Extremely professional, property is maintained in a very high level while the team is very personal and warming. Heidi, Jennifer, Alberto, Richard, Gilberto and the rest of the team we can’t thank you enough!
I wanted to take a moment to thank Heidi Franco the Administrative Assistant at Atrium Aventura she is Amazing!
Heidi is kind, very responsive and helpful and always quick to respond to any of …
Amazing quality service. Needed some help with my tax documents from a property managed by Castle group. Emailed customer service and within less than 5 minutes had Kyle Mandell, from their team calling me and solving my problem in one …
Just started with Castle Group on January 1 2022. What a great first couple of weeks with my new company! I have met many great people and the support that they give their new hires is beyond remarkable. So far loving my new work home.
I am a resident at the Atrium in Aventura for four years.
The management team and maintenance staff are amazing, always professional, and serving with a smile. …
Over the years, I have had the opportunity and personal pleasure of working with many Castle employees and have always had a very positive experience. They are very professional and understand how to make positive impacts in the communities …
Professional, Proactive and Organized!
Castle has been managing our property for 9 months and it has been a great experience as a owner/resident. Wendy heads up our building and is always responsive and attentive.
Tom Richmond and his assistant David Francis do a great job managing our building. They are always easy to talk with and professional. Our building is lucky to have them!
I reside in Coconut Cay our Property Manager is awesome Juana is very patience, professional and knowledgeable.
Juana, is always willing to take time an explained to each owner.
Thanks to her our Community is looking better.
Key Parking Services has been working with Castle Group for many years. We provide them with valet and front desk services. Their managers are very professional. Our experience with Castle group has always been amazing. We definitely recommend them.
The property management company is only as good as the person they put in place to oversee. We live in Coral Lago (Coral Springs). In our case – we get very political responses from our property manager. I’ve sent 3 different concerns to …
Amazing company with integrity and great values. If you want a company who truly cares and will help drive a difference in your community, then they are the one. They also have great systems, and a strong corporate structure to support the on-site management teams.
Looking at Castle Group from the employee perspective, I have to say that so far, my experience is satisfactory. Hiring process quick and easy, payments on time and accurate, and specifically in the property I work for (CIELO ON THE BAY), …
Tom Richmond is the best manager that 3 Island has had in over thirty years. He is dedicated, cares about the unit owners, is fair and gets things done in a professional and efficient manner. I only wish Tom had started thirty years ago as the building went through so many incompetent managers. Tom Richmond is first rate!!!
I am truly happy with our management company at the Atrium. Both Gilberto and Heidi are always available for us tenants and go above and beyond to address any issues and concerns. I am thankful for the open door policy at the office as I always feel welcome to stop by when needed even if it is just to say Hi.
Excellent management company for our building. Castle Group manages our building and we have seen amazing improvement in service and attention to detail. Our team leader and property manager Wendy Guerra is outstanding. She is always looking to serve and improve the experience for building residents.
It has been a great experience working with the Castle Group. Specially Wendy is always pleasant, friendly, prompt with her responses and behaves with high standards of professionalism and diligence. So far we’ve been happy with the service provided.
I’m totally impressed with Castle Group!!! I’m very pleased with Giselle at Castle Group who is my supervisor, she is amazing. She is super helpful and always takes care of anything.Makes it so easy for the client and Easy communication …
Castle has been managing my building in Aventura for many years and have done an amazing job. The staff has always been great. Alberto in maintenance is always willing to help me has been there for years. Highly recommend
Our property management team at 3 Island Avenue is without a doubt the best I’ve ever experienced in the 20 plus years of living on Miami Beach. Tom and David on top of every detail of our building. Because of them of building runs very smoothly and is a great place to call home.
Living at The Atrium is such a blessing. It’s intimate feel is well accompanied by staff and management that really make this building feel like a home. They truly keep the building at a high standard. Additionally, the maintenance team is …
The Castle management group at 3 Island Ave. is the best imaginable. Tom and David are very responsive, thoughtful and diligent in carrying out their duties. Their communication skills are superb; I always know what’s going on in our …
I would like to leave this review for Heidi Rivas. I have never received such amazing service from a management office, I’m a realtor always working with management offices, and they should have more Heidi’s working for them to fix …
3 island Avenue is so lucky to have David Francis and Tom Richmond as building managers. As a real estate professional i have come across hundreds of building managers over my career and very few can compare to Tom and David’s level of …
As a new employee 9 months to the Castle Group , I have to say it’s been a pleasure working with them. They have a great support team, If someone doesn’t have the information you need they always get back to you very quickly with someone …
I live in Atrium at Aventura. Thanks a lot to the management company for the excellent work. For a clean and comfortable building. For qualified and friendly staff. Evaluation of your work: the best. Thank you for being with us. Special …
Castle Group has been our management company, while I was still on the board of 3 Island Ave, Miami Beach, for over five years. Since I have lived at this building, It’s the best management company we have had, hands down. Our manager, Tom …
Tom and David are the best management team on Belle Island. I get compliments from friends and residents of other buildings frequently on both our management team and the front desk personnel. In addition, the maintenance and cleaning …
Alberto who works at the Atrium is amazing and talented. Whenever I need assistance with an issue involving my unit he is always there with a helping and very talented hands. All the castle employees especially Heidi our assistant manager …
I live at The Atrium in Aventura and I am extremely happy with the staff and the association. Heidi and Gilberto are always very friendly and open to listen whenever I need something. The association is very easy-going which is something …
I’ve really loved living at 3 Island for the past three years. The Castle Group does an excellent job overseeing the property. They provide great personal service and are always quick to respond to any needs. The security and maintenance …
I wanted to personally take this opportunity to thank Tom and David for a job well done in running 3 Island Ave! They have always been extremely helpful and accommodating when I needed help! Also, thank you for doing an excellent job …
I am on the building’s board and in my opinion, Castle is the best management company that our building at 3 Island has ever had. They are efficient and responsive. They hire the right people who are friendly and professional. Our …
Atrium
Beware! In all my years of owning and renting condominiums all over the country I have never in my life had experience what I have experienced the past year and …
Juan Mesa was able to help figure out why my autopayment for our monthly HOA dues wasn’t going through correctly – Easy and fast service!
Juan Mesa was absolutely wonderful in solving my issue with my HOA payments. He was kind, listened to my situation and handled the issue with kindness and understanding. Thank you Juan. I appreciate it!
I found my experience with Juan Mesa to be stress free. He was knowledgeable and willing to resolve my concerns. Juan was pleasant and efficient and got the job done!
Big thanks to Jessica from resident
services, for patiently listening to me when I was just frustrated with my HOA,Jessica explained everything to me in a very simple and efficient manner.
Very pleased with her professionalism.
I am an owner at Waterview Condominium association in Aventura, Florida who is very unimpressed by Castle Property Management Company. They act as though they are NOT experienced in the management of a multi family dwelling. The manager at …
This is probably the best, most current Webinar. We just renewed our insurance after much discussion and a split board.
We URGE all CAMS and board members to view this webinar. …
I am giving it 2 stars strictly because of how pleasant and responsive the main office was. As far as the rest, about as disappointing as it could have been. I needed a copy of a purchase application in a condo for my customer, so I called …
My husband is a board member at Aventura ParkSquare Residence. We are very happy with Castle Group. Since our new general manager Jose Quesada took over, Aventura Parksquare (APS) has become the envy of other properties around Aventura. …
This property management is by far the worst experience I’ve ever had. They’re rude and not professional. Their processes are old & archaic.
My building has 704 units yet they’re 4 or 5 working on the offices, so imagine …
Definitely would not recommend using Castle management Group. I live in Tuscany Delray and the property manager named Jessica Kauffman is the worst. She is rude and never answers the phone when we call. She also will not respond to emails …
I was impressed by the great customer service and quickness of Castle Group, they helped me with all the questions I had about my property and they were very quick with everything. Thank you especially to Juan Mesa for being so patient, professional and kind!
Maria was SO Helpful. We received a notice about changing auto pay account. Had NO idea what to do, Maria walked me through it step by step. Could Not have done it myself. Many Thanks Maria..
Flor De Maria, my service person, did an excellent job walking me through setting up for automatic payment of HOA fees and assessments. The wait time was probably average in pandemic standards.
Me and my wife just bought a home in the Waterset community in Apollo Beach. Ann Caley-Chevalier has been great to deal with. She answered my questions, very polite, courteous, welcoming and responsive. Thrilled to be part of this community.
Castle Group at Kings Gate has been both helpful and professional-Lorraine Welch is conscientious and knowledgeable-she is always coming up with new ideas and activities-awesome place to call home
As a resident of luxury condos in Plantation, I was truly blown away by the professionalism that I experienced while the property was managed under Castle group. These reviews are not an accurate reflect of the current professionals of …
The employees at Castle Group’s home office were absolutely wonderful. The receptionist had one of the warmest and friendliest greetings and the management team there treated all their guests like family. Definitely, a great place to visit and work with. I highly recommend them for any property management services needed.
Castle Group has a great professional team. In our community the property manager, Ms. Amanda Geus, is a consumate professional always diligent and responsive to all community issues.
I would not recommend this property management company to anyone. You really should have zero stars for companies like this. I live in a community that they manage and we have so many problems with their management and with their financial …
Jessica Rosa assisted me with hoa fee payment issue and my hoa web site profile update need tasks. Her professionalism, timeliness response to my inquires, and other finer characteristics made my day. Please someone give Jessica a promotion!
I am a property owner and live in the house myself. When this group took over HOA. They never notified us. When I went to pay my HOA they would not let me so I sent them deed information, tax records, driver’s license cable and Reserve …
Meredith Rose-Gavars is the best property manager. She is prompt, diligent, professional, and the residents love her. If Meredith is the standard at Castle Group, we HIGHLY recommend Castle Group to any property requiring management services.
In Management of the Condo Business, I believe Castle Group is one of the best in breed. They care and give their Managers the best support I have seen. From the Owner’s to our VP Nick to the RG Milie to our Property Manager Caridad …
Maria Carmona was a pleasure to talk with. She explained the technical aspects of switching autopay venues patiently as I am not very technically adept. Castle Group has been a blessing compared with our last association.
Kristin Rodrigues at Castle Group quickly resolved my request related to HOA billing at Orchid Grove townhouses in Pompano Beach, FL. I am very satisfied with the service provided.
Flor de Maria was efficient, knowledgeable, and friendly. She had a pleasant demeanor, and she took care of my issue quickly. Great job, Flor de Maria!
Castle Group Management is not a management group, they are the Homeowners of your own Home. AKA: HOA. Come on homeowner awake up. Do you remember FEUDALISM???
Meredith Rose-Gavors is an outstanding property manager. She is responsive, positive, solution- oriented, helpful and pleasant to work with. I’m just 1/2 year, she has added so much to our community. Thank you Meredith for your commitment!
As the Board President at en Provence Condominiums on Longboat Key, I have found Castle Group to be nothing short of wonderful since they have taken over. The customer service and staff have been top of the line. The open communication and …
I would like to commend Maria Carmona for her efficiency, professionalism and wonderful follow up in assisting me with the HOA documents and the ARV. It’s people like Maria who restore my faith in “real” customer service! I might I add that hers is outstanding.
Castle Group provides outstanding property management services! They are courteous, responsive, thorough and they really show that they care about your needs! I have lived in numerous Castle-managed properties, and they consistently go …
Amazing staff, with people who sincerely care and are true professionals in a very challenging industry.
Jessica at resident services was so helpful, patient and professional. I called very upset and stressed out with an on going issue with my HOA payments. Jessica was the only one that seem to really take the time out to listen to my problem and find me a resolution. Thank you Jessica!
We don’t hear much from this group, and I don’t think about them very often… fortunately because of the amazing lack of issues and problems… which confirms how excellent they are in their work as a property management company. Any …
You charge $20 for a “late letter admin” fee. Ridiculous. Talk about just making up stupid charges to make money, as if the business you get from HOA is not enough. DOnt you use modern technology of text messages or phone calls ?
Its been a wonderful experience dealing with the folks at Castle Group. The staff is always courteous and friendly and understand what it means to provide exceptional customer service. I have dealt with other management companies in the past and dealing with team at Castle Group is a breath of fresh air. Outstanding!!
A special shout out to Lisa at Villa Borghese. Always very professional and helpful. Has been a tremendous help to my family and my friends who recently rented 😊 …
While numerous residents, including me, have experienced frustration with a slow and difficult transition to Castle Group, I finally found a shining star in the mess! I am a resident and a realtor at a condo association in Aventura. JUST …
I live at the Atrium in Aventura FL and would like to drop a work about our amazing management. They are fantastic! very responsive and helpful. Especially Heidi, Gilberto, Jennifer alberto and the rest of the group.
They make our living experience feel even more like home 🙂
I am a homeowner at Parkview at Hillcrest and am very impressed with our new property manager Amarilis. She is truly a gem and we are so happy to have her leading out team at Parkview.
Great staff and tenants at Cielo On The Bay
Glad I have the opportunity to be in the Castle family!!!
It seems like management has gone through some form of over haul because there is a level of urgency that Castle Group works with that I really like. They clearly are aware of some of the disappointing reviews and I can tell that they care- …
Very professional management company. Very people friendly protal n customer service helpful.
I spoke with Gabriela Burgos of Castle Group today about association dues due to my condominium association after the management transition to Castle Group. Gabriela was a good listener, followed through with the condo association about my …
I live in Villa Borghese, and it’s always a pleasure to deal with Lisa, Elizabeth, or Lydia. They always respond professionally and promptly to questions and issues.
I have had the privilege of working for Castle Group for a while and I just say for the first time in my career I feel valued and appreciated! I have been giving the opportunity to grow within the company and feel that I matter as an …
We have been dealing with Gysele DeMicco, who has never returned a call in the last 2 years we have lived at Bayport in the Township. No one at the property management company takes responsibility for any of the tasks they are paid. When …
Despite of the numerous times that filed a complaint via email the
association, in person, and via phone, it has been February, March and now April is almost gone and nothing has been done about a simple complaint. Now I have …
I called because I needed an ARC Form which I had requested on the website but not yet received. It was a time-critical situation and Flor De Maria was really helpful. She took her time, gathered required information and right away sent …
I’ve been a resident of Miami Bay House since the building opened back in 2015. We’ve had several property management companies in charge of our building, with Castle Group being the latest and for quite some time now. Unlike its …
Managers Tom and David are the best, most responsive, and helpful I’ve ever encountered.
Solid group of professionals that go above and beyond to get the job done! I have experience with 2 separate properties managed by Castle and the property support teams in place are absolutely amazing. I can’t believe the level of …
Yanina Longobucco did a great job helping me set up my resident account. Very prompt and responsive. Thank you Yanina. Appreciate all your help.
Meridith at castle management was both helpful and understanding
She was helpful and as a homeowner in this community I greatly appreciate her
Professionalism and help. She is a great asset to this community
Worked in Villa Borghese with Elizabeth Perez.
Elizabeth and her crew are top notch. She knows what she wants and treats you well this is a winning combination.
Horrible company and even more horrible people in top positions. And judging by the amount of responses where they leave their number for us to call at our earliest convenience, they will need to hire 30-40 people just to answer our calls. How do companies like this stay in business?
“Sonali Greiner” 👍
what a wonderful employee Castle Group has…. Let me say this, many mention Sonali Greiner name if you need help from Castle Group where I live and know i …
This 5-star review is for Carolina Barona, who, in less than 5 minutes, helped me resolve a months-long issue that absolutely did not have to be an issue (but after multiple calls/emails, she was the only one who was able to correctly …
The manager Gilberto Garcia does an excellent work and the team is very professional
Gladys Gutierrez me oyó was very patience and helpful with me. I really appreciate her!!! Thanks
Castle was called in to manage the Balmoral Condominium about three years ago. They recently brought in a manager that seems to be way over his head. We have not had hot water for the past 8 days and his excuse is it is an on going …
Many thanks to Maria Carmona of the Castle Group Resident Services team!
She went above and beyond to work with the back office IT team to resolve an issue I was having, keeping me aware and informed every step of the way, while …
Coming from a homeowner and Board of Directors member at The Club at Indian Lakes, I would like to say that our property manager Meredith Rose-Gavars as a person, is great. As a property manager she is the most efficient and responsive …
We are exhausted and frustrated with Castle Group.
Responses from the property manager are ridiculously, unreasonable, RUDE! and unprofessional. If he would take the time he takes to make the absurd excuses and …
I just want to say that Flor de Maria who answered the phone at castle group for my HOA in Central Park Lakewood Ranch Florida Was extremely helpful, and very efficient in resolving an issue I had. Flor didn’t question or interrogate me and …
Castle Group is the best Management Company. I have been with the team for 13 years and wouldn’t change it. I highly recommend Castle Group!
Juan Mesa helped me get my account caught up after my husband passed. My husband always handled the accounts for me so it was nice to be able to get things automated. Great company and amazing staff.
I am so delighted and impressed with the level of professionalism and concern I received from Flor. She is a superior assistant. I called her in a panic as I required documents that my new iMac computer was incompatible with. She copied …
Best service ever. All the staff is great and very helpful. Heidi is always there for me .Thanks!!!!
I wanted to take a moment to post regarding my last experience with Castle. I had the pleasure of meeting Viriala Franco, Executive Assistant regarding a matter for a client. She was knowledgeable, professional and courteous. She …
I had trouble setting up my access to the new Island Walk resident website. Flor De Maria did an excellent job walking me thru the process. She waited until I had completed the process before she got off the call.
I worked at Castle Group for 3 years, I was sold at the orientation that Castle was an amazing company and they truly cared for the welfare of their employees. Not even 6 months into the position, I quickly realized how false it all was. …
This company took over the accounting practices of the condo development that I own property in. After the first couple of months, I kept receiving snail mail telling me that I owed maintenance payments with late fees. Proof was then …
The management team including property managers and assistant are A+. Resident services needs to be more informed and information more reliable. But CASTLE is a professionally excellent choice.
I had a VERY challenging issue that could have resulted in my clients not closing on their home purchase tomorrow or possibly even ever!! FLOR DE MARIA form Castle Group was an angel and went above and beyond to get me what they needed, the buyers will be so grateful for her help as am I. THANK YOU FLOR, YOU ARE THE BEST!!!!
If I could this place 0 stars I would. As far as when I call and speak to the operator l, for the most part they are able to answer my questions or help me get documents I need. …
After MONTHS of contacting them to obtain documentation of my condo association I was unable to refinance my condo due to the missing documentation my lender required. My lender and myself called and emailed them numerous times and we were …
I am on my community’s Board of Directors. I have nothing but praise for Castle. They are extremely helpful & thoroughly professional at all times. The amount of information they manage to keep at their fingertips is phenomenal & makes my …
I did not want to miss the opportunity to thank Flor for the professional way of treating me.
I had a problem with the association in Savanna, Weston and Flor helped me step …
Jasmine Acosta was most helpful in my 2023 autopay
to BAYWINDS community
Thanks
As President of The Club at Indian Lakes I have nothing but praise for our Property Manager Meredith Rose-Gavars, who stems from Castle Group. She understands the importance of Customer Service and applies this daily in our development. She …
I have been an owner at a castle group property for 3 months. I have yet to receive my account information which is necessary to make my payments. I have contacted them a total of 9 times 3 by phone and 6 by email to resolve this. They …
I received mail stating that I had a returned check which is impossible because I dont write checks the money is debited from an account. I have tried to reach them 5 times for an explanation and they do not return calls. I would think …
I was so over dealing with HOA it’s like nothing gets done over there. I reached out to castle group and Jessica from resident services picked up and ended up helping me. She made things super easy just 5 minutes on the phone with her and I …
Gilberto Garcia at the Atrium Aventura is an amazing property manager… Super professional and responsive with all our requests. He even helped us when he was on vacation with an issue we had. Castle Group Management… Regards, Jonathan Castaneda
Flor de Maria was instrumental in providing me with the FAQ I needed in order to sell my apartment. I had been on multiple websites looking for it and could not find it. I called the Corporate office and Flor De Maria went out of her way to make sure I received what I needed right away. So grateful and truly appreciate her customer care.
I spoke with Amanda Aguilera earlier this week regarding an accounting error. She was very understanding and listened to my explanation, then provided us with a solution. …
Hello Wendy and Castle Group team, thank you for your services to our building. Keep up the good work.
I called and leave messages on the phone for the refund of my maintenance fee at The Cascades i paid by mistake last 2020 in the amount of more than $2,000 but response was after 3 months. The manager says the refund was sent but till now …
It always a pleasure working with Castle management Group. I worked with Elizabeth from Villa Borghese for over 10 years and always professional and great working her team.
My time here at Castle has been nothing short of amazing so far! I have been here for just over four weeks now, and I am absolutely loving it! …
Meredith, our property manager at The Club in Boynton Beach is always responsive to emails and getting things done. She is professional and always available to address our concerns. She is an asset to our community.
If i could choose Zero stars i would. This company is a fraud!!! They take way too money from HOAs and provide ZERO services in return. Their accounting steals money and takes months to years to return it (if they ever do). …
I had questions about my payments. Amanda Aguilera was very helpful. She even provided an invoice showing me the details. Then she helped me understand that I had credit to my account. Great way to start the New Year.
Juan Mesa was very helpful after we had so much trouble. He got everything addressed and straightened out. I believe he has the qualities and ability to be a great employee and should be highly considered for advancing in the company.
Amanda Aguilera took great care of us.
My phone call to her was cut short by a delivery to me but she followed through with the solution before I could call back. Thanks much.
Jaylene Peterson is just the best boss to have.
Her knowledge, personality and professionalism personifies what a property manager should be. …
We have serviced Castle Properties for nearly 25 years at properties such as: The Club at Indian Lakes, Buena Vida, The Cascades, and Villa Borghese just to name a few. It is always a pleasure working with property managers who are true professionals.
We always receive prompt and excellent service from the 3 Island management team.
Our beloved relative recently passed away and my wife and I became beneficiaries of the estate, which included a home at The Club in Indian Lakes. In our time of grief, we had many questions and concerns. Meredith Rose-Gavars, the Property …
A GREAT experience with the staff. Very kind and understanding with positive results the required some extensive time to check out and correct. You do good work, Thanks
This company (Castle Group) really stand out when it comes to service unlike other managing companies that have horrible service like Miami Management, thanks Gina Longobucco, you truly provided unparallel service
Doormen are super good! But management company is not organized and they delay all the work in the pool areas and other places! They keep postponing the work which can be done in one week! The Managment company charges too much for association fees but they do not take good care of the common areas which is most important!
I am very pleased with Gabriela at Castle Group who assisted me with the new online HOA payment service. She was very amicable and professional. Overall, since 2019 I’ve had no complaints with the HOA at Meadows of Miramar where I currently reside. Thank you😊 …
So we recently opted to have impact windows installed and needed to have the project approved by the HOA which was recently switched to Castle. Castle got us the approval in less than 2 weeks. To put this in perspective, our last HOA took nearly 2 months to get us approval to replace our roof. Very happy with the change to Castle.
For Juana,she is doing a super job,she is very committed to her job,making sure things are up to par for our community
I am a Board member at villa borghese as well as a resident for 21 years. I have worked with Elizabeth Perez for all these years.
She is wonderful to work with and is a total asset …
To whom it may concern,
We at Lake Roofing Systems would like to share our highly positive experience …
Property manager at cascade in Miralago will not respond to calls or emails under any circumstances. Involved regional manager and still won’t respond
This review is in regards to the Villa Borghese Castle Management team. I have worked very closely with the team for the past two years, ever since I started Villa Borghese Singles Club. The team is extremely helpful in assisting with all …
I would like to take a moment to thank Maria C for her assistance when needed. She’s been great in allowing us to help Castle Group deliver excellent customer service! It’s been a pleasure to be working with Castle Group for several years. Thank you for all you do!
I am a former member of the board of directors at the Club at Indian Lakes. Meredith is the best property manager. She is courteous, ambitious, knowledgeable and loved by all. The Club is lucky to have her.
Castle Group has managed the HOA where I live, The Club at Indian Lakes for the past 15 years. Our property manager, maintenance technician do a fantastic job. I am blessed to call both Meredith and Derrick friends.
I’m board president of Palm Beach condo. Cristy Santiago was brought it after our manager left suddenly. Wow. What a difference and great support provided by Castle. Too bad Cristy was transitioning to Miami. Our board jokingly said maybe we should buy her a helicopter and keep her as our next manager.
Working for this company is such a pleasure! There are many easily accessible trainings to help better my skills. You can expect the best assistance at all times. Royal service is always provided!
It’s funny how in the recording when you call their office they claim that your call is very important to them but yet they never return your call and when you leave a callback number they never call you either. Horrible!
I don’t understand why this Company with such bad reviews sends its information to our condominium and above all to our president they send it to her private apt, we the board of directors are very mutilated with a similar Company for more …
Tom and David are a great management team, always friendly and very helpful. The entire staff at 3 Island SUPER!
You are a great company with excellent Managers like Gladys Gutierrez-Menoyo. Always eager to help the residents. My community, Pelican Pointe, shows the excellent job that your company do. Everything updated, the landscaping, the pool, the …
Katie is awesome! She is so quick to respond to my many requests over the past several months. Castle Group pays attention to the small details that make a huge difference.
I am satisfied with the service received from Castle Group. The property manager for Coconut Cay is efficient and effective!
The staff is professional, friendly and helpful.
Heidi helped expedite processes and reduce delays.
Jennifer went above and beyond to assist
I’m a realtor and I live in the building too. I am very impressed by the way this building is managed. Everything is always well maintained and management is very on top of all of the details.
I have lived in Villla Borghese, a Castle Managed property, for 5 years. I have also been the HOA treasurer for 3 of those years, and my experience with Castle and our property management team has always been positive. Yes there have been …
Heidi at the Atrium Aventura is incredible at managing the building. Everything works smoothly and she’s very reactive and helpful whenever I need anything.
Castle Group Manage my community and they are amazing . Very profesional and responsive. Everyone is super nice and friendly . And their VP Jordan Goldman Is a great representative of such an amazing company. Very recommended.
I had a billing issue and, Juan Mesa, in customer service help me to take care of my problem quickly. He handled my problem and sent me follow up information with in days.
When talking about costumer service, we can define its meaning in Castle Group. This is the best management company ever. Great Leadership and Organizational Team.
I am moving in to my new home at Villa Borghese today.. We have owned this home for several years and have always dealt with Lisa and her team in the management office. They’ve been extremely professional, friendly, and efficient every …
I’ve been living at the Club at Indian Lakes for just over two years, compared to the property manager from my previous place, Meredith Rose-Gavars is a star! She’s easy to contact and is always willing to listen and quickly deal with any …
Lisa and the office team have always provided excellent personal service while in or out of residence. And what a comfort that is! …
Today I had an excellent experience with Gina (Yanina Longobucco) while on the phone. This is the first time EVER, that I have a great experience with Castle Group. She was emphatic with my situation and handle it with care. …
Lived in Weston over 25 years with Castle being our association’s management company. There has been ups and downs dealing with them over the years, but must tip my hat to Cynthia Preziosi the current General Manager. In all my years …
Meredith is an astonishing, wonderful property manager. She is on the ball, answers her phone on time and does her best to help the residents with their problem. She is intelligent, versatile and the sweetest person on earth! Way to go Castle!
I would like to recognize Julia Kelly of the Castle group for handling a problem I had relating to late fees. She resolved the problem within two days, much to my satisfaction. If you ever have a problem or concern, don’t hesitate to …
Dear Castle,
I want to acknowledge Millie Ventura. On behalf of the Lake Emerald community, I …
I wanted to take a moment to thank April for the tremendously professional job you did regarding the sale and closing of 502s. You were very responsive, cooperative, and helpful in every step regarding the sales and closing process. You are truly an asset to the Castle Group and Symphony condo.
I contacted Castle using the electronic form on the website and very promptly received a response from Gabriela. She e-mailed what I needed immediately and I was good to go. That method of contact worked flawlessly . . thank you Gabriela!
Meredith Rose-Gavars is competent, pays attention to every detail. She responds to all requests and returns calls within minutes. If a particular form is required she is quick to have it ready and is available to explain any of the …
All of the 5 star reviews in here are FAKE REVIEWS. Please contact any one who has actually worked with castle group and they will tell you exactly how incompetent they are
Great place to work! Royal service to our clients is a priority and same is extended to each of our teammates. Core values such as personal growth, tolerance, life balance and fun are encouraged and expected. Training and support is available to help you succeed. The leadership team is friendly and accessible.
Just want to give a shout-out to Yanina (Gina) Longobucco for her super quick response to an issue with my HOA payment coupons. Thanks, Gina!
Great service. Courtesy is the main positive point. Heidi Rivas is a great human asset for the group.
Castle came in during a very difficult time in our condo. They met the challenge and are doing a really good job. Thank you!
Amazing company , provides valuable information to residents . Very trustworthy and professional. Highly recommend using , overall have always had a great experience with them!
Atrium at Aventura, Miami, FL managed by Castle Group –
Great place for life.
We own mutiple condos and this is the best management team we have ever experienced. Responsive and empathetic with mature systems and communicative team members.
Very welcoming and caring for a new tenant. Quick response to needs. All staff are very friendly and accommodating. Love the weekly updates!
Castle Group continues to be amazing as our property management company for Coconut Cay. They are focused on quality work and costumer service. Our property manager is the best!!!
As a resident of Coconut Cay. I’m very happy and pleased with the service Juana provides to the residents in our community. She is very professional.
As a resident in the Balmoral Condo, I must do this review to the Mangament Company and specially to Annily Cona Who always shows me respect and professionalism, listening to my requests and responding them with positive and great attitude.
The management at 3 Island Avenue has been nothing but stellar, Tom & David are two of the most accommodating people I’ve ever dealt with and make living here very enjoyable. Thank you to the team for all that you do!
As a vendor I’m very happy with the service and customer service that castle group provides and also with the services that the manager Juana montes provides to take care of coconut cay homeowners association
Castle group and our property manager Brigitte and our team at Mystic 100 has been exceptional and demonstrates Royal Service at all times..
Yanina Longobucco is a gem!She is extremely helpful and knowledgeable!She assisted me in making my payment for this new assessment that was levied on us the owers at the Hamptons and she made the experience so much more palatable,thanks Gina!
The management team from Castle Group at Coconut Cay makes working with the association very easy. They provide excellent service to the community and the community’s vendors.
I am a vendor for Mystic Pointe 100. The building is run exceptionally well. It is always immaculate, and the staff is pleasant and courteous. The manager Brigette Carpio is amazing.
A pleasure to work with the all team at the Balmoral Condommlum.
Anilly Cona is incredible to work with ,she gets the job done with always a smile …
The service is horrible. I had AT & T Blue Streak workers at Gardens Huntington dug, install cable on my lawn & left a big mess & I reached out to AT&T without no response so I called back Huntington property manager without reply to solve this issue- AT&T destoyed my lawn. Poor service!
I have an amazing experience with the management of this building. They are always so helpful and kind and truly make this complex feel like home. I think the management is part of the reason I continue to renew.
I am very impresss how Castle Group focus on maintaining quality and professionalism with their clients, and at the same time caring for their team. Property management company delivering great results
Best building management team. They are educated, motivated and kind. Managed a balanced budget and kept staff during a time when turnover is high in other buildings.
Ms. Gladys Gutierrez-Menoyo
Was very professional and efficient in helping me, as owner/resident of River Reach, in organizing the automatic payments for the oncoming assessments. …
Just wanted to recognize an exemplary Castle Group employee by the name of Juana. Juana goes above and beyond as a property manager. She is always professional and pleasant to deal with.
Everyone who works here is of the highest caliber. Tom and David are the best. The doorman and service people do everything right. Building runs great.
I would like to thank Jasmir Acosta for setting up my Auto Pay on my new purchase of home in The Plantation. I have had an issue come up and I believe the HOA is correcting the problem. Jasmir has been very pleasant to work with on this issue. A good customer representative.
Charles L. Hunt
The entire team at Balmoral could not be more helpful in every ay and for every request. Form the front desk, to the valet, to the office staff & Engineers. As a realtor, I have sold in many of the top buildings in Miami and I can tell …
We’ve had Castle at our building for 5 years, and the property has never been managed so well. Excellent management with a nose to hiring great staff has had a very positive impact on our community.
The staff members are VERY nice, helpful and attentive. Special mention ti JENNIFER at the front desk and ALBERTO at maintenance. . I feel very taken care of by everyone! Always a smiling face and a nice comment!
I have been a resident of The Club at Indian Lakes for the entire time our property manager, Meredith Rose-Gavars, has been here; a little over 2 years. During that time it’s been a pleasure working with her. As a club President and …
I called Castle Group last Friday since I needed some information for my clients. Gabriela Burgos answered the phone and was very polite and answered all my questions. I requested for her to send in writing all of her answers since I needed …
My most recent experience with this company was in Coconut Cay HOA. The property manager was professional and patient. She handled every resident with the same level of respect and care. The supervisor was also very professional.
I’m a contractor and for me it was pleasure to meet this professionals ladies working in the management office at the mystic Pointe tower 100.
I really believe on this this group because there an Amazing person’s, …
My experience with Property Manager Janet Albo has always been pleasant. She’s very knowledgeable when it comes to managing a condominium and communicating.
my experience with our new management company is great. I see that many things have changed here since they arrived. Faster in solving daily problems, more efficiency and above all, a smile on your face…
After our neighborhood change the management by Castel Group, many wrong things started to happen.
They never return to the residents any extra payment received by the previous …
We are residents at Cielo on the Bay. We are in the process of remodeling our unit and moving in, and we couldn’t be happier with Wendy from the Castle Group! She has been so helpful, I don’t think this building would work without her! She is the best!
Disappointed with the customer service provided with castle group. Received a letter of non payment. My bank shows payment was sent and scheduled to be received prior to the do date. After showing proof from my bank sent the check well …
The maintenance professionals The Atrium at Aventura set and keep a very high standard of care of the building, grounds and amenities. As a relatively new resident, the condition of the building was a key reason for me investing in a …
Professional property management group who does a great job listening to their customer. You can reach a live person on the phone which is a step above other management companies. The manager of my neighborhood is always available and will reply to calls or email.
Writing this review of the best property manager we have ever had in our past 12 years at The Club, Meredith Rose-Gavers. …
As a homeowner and wife to the former President of the board, I cannot express my gratitude to both our property manager as well as Castle. Our property manager, Meredith, started at The Club at Indian Lakes 2 years ago, she has gained the …
My company is a fairly new vendor to The Club at Indian Lakes. I have had a very pleasant experience working with the Property Manager, Meredith Rise-Gavars, as well as Derrick, the head of Maintenance. She has a great rapport with the …
I am the Board President of Grand Key at Sunset Lakes. We recently transitioned to the Castle family, and I couldn’t be more satisfied with the level of service and commitment to our Community. Esther DeLeon is our newly appointed …
I would like to say “Thank you” To Heidi Hivas. She helped me a lot when i need to rent my apt 2 times ( because i moved to the same building after 2 years) and I didn’t have it any problems. Also i wanna say thank you to all of people that wotk at Atrium building in Aventura. They are amazing!!
UPDATE: Thanks to my google review, Castle Group finally took over and today they handed me the check for my money back from the tow truck. Thank you María Carmona for the help and management.
Great management company! Lindsay Reyes is on top of her game and makes working with the team very enjoyable! Exceptional service every time!
Isn’t this the corporation that manages the weston hills country club that is currently embroiled in scandals and lawsuits all over national news? Jerry Engelhard should be promptly removed from his position before he taints the reputation …
I m an owner resident of Atrium Condominium At Aventura , it is Great to have an excellent Management in our condominium, Heidi Rivas is one of the best assistant and always cooperating with owners and tenant needs ! …
As a vendor, I’m very happy with the customer service that Mystic Pointe Tower 100 – Castle Group provides. The management team is very trustworthy and professional. Specially Dior is amazing.
Honestly, my experience has not been very good. I have the worst opinions with this company, except with Jasmir Acosta who, since she answered my call from the first time, was extremely professional. I live in Grand Key, Miramar and it …
I have lived at the Atrium for the past 3 years and Castle group has provided the best service experience so far. Much thanks to Heidi, Gilberto and Alberto for always being there when needed!
I live in a new community that is being built by Divosta/Pulte. When hurricane Ian ripped through our area, I had a large sabal palm that had a strong tilt towards my property – pool and cage. I was afraid it was going to fall into my pool. …
Ridiculous Ridiculous service. Clueless management. No curtsey. No knowledge. i am not sure who is giving them even one star. property manager Bianca acts like a small child who has no idea we are paying for service and can not expect …
I live at River Reach, on the new river in Ft. Lauderdale. This is a Terribly managed company. Many, many times they have mismanaged this wonderful property. They threw away my stuff, because — not sure why. The storage units can not be …
After managed by poor management companies, Castle Group came to our rescue. Hope to continue our professional relationship for many more years. 5 stars to all staff and especially to our manager Wendy 🙏 …
Getting the runaround from not receiving a call back from the regional manager. To being stonewalled by the Hoa. And our new manager Terry has the audacity. To tell me I can’t call numerous times Because after aVM and leaving word with …
I’m the Vice President of Coconut Cay HOA, with 543 homes and Castle Group is our management team. We had several companies and managers throughout the years, However, Juana Montes, property manager of Castle Group is elite as a property manager and we are happy she’s been with us for almost 5 years.
Castle group came in to manage our community and everything got worse. So easy for the noncaring manager not to return calls. What happened to the professional way of returning calls in 24 hours and not five days??
Castle Group became the management company for my building at the beggining of this year. This was a difficult moment for a new company to come in for we where undergoing an extensive concrete restoration project. However, they were able to …
I am an original owner at this particular location. The staff Gilberto,Heidi, Richard
Alberto,Jennifer,Joanne,Maya and last but not least Rosita. They are kind courteous and caring. They are the engine that keeps the Atrium running smoothly.
I live at the Atrium at Aventura – Castle Group’s management and staff keep the building safe and clean.
Gilberto, the manager; Heidi, the assistant manager; Richard, chief engineer; …
I live in aventura at the Atrium building in Aventura Fl. I have a great experience with the manager office in my building. Heidi is a very nice diligent person , always very kind helping everyone in the building. Her service is great . Thank you Heidi 😊 …
I have been a resident at the Atrium at Aventura Condos in Aventura, Florida for close to four years. I really am satisfied with the level of service of the Castle Group’s staff in our building. Heidi Rivas who is the Administrative Assistan specifically has been a wonderful asset to have! Thank you and keep up the good work!
As a real estate agent, I’ve delt with several Management Companies…Heidi Rivas at The Atrium at Aventura, has been by far the best person that I’ve crossed with. She is very professional, a solution finder, every time I call, and she answers…I rest assured that all my questions will be answered and properly addressed.
Gina was very helpful, respectful, and easy to talk with. She understood my perspective and helped me achieve a fair and reasonable conclusion to an issue I was encountered with. Thank you GINA! I appreciate you. And Thank you EDWARD for …
I’m the current Treasurer at a boutique building in Miami Beach and we switched our building to Castle earlier this year and they have been a refreshing change. Despite being a small community we get very attentive service.
We recently purchased a condo at the Atrium At Aventura and are extremely satisfied with the support and assistance from the Castle Group Property Manager, Gilberto and Admin Assistant, Heidi. Both have been very diligent and timely on …
The Mgmnt team at 3 island is par none. They are the most responsive,compassionate and solution forward team i have ever been around. No problem to big or small is ever out of their range. I’m lucky I have them to keep me safe at my home.
Amazing people to work with! Heidi! Always there to help. Gilberto, great guy smiley and helpful! Alberto is always ready! The whole team is amazing. I live in atrium at aventura.
Castle Group manages my building at 3 Island Avenue in Miami Beach. It’s a 2-man office: manager and assistant manager. Both are very approachable, willing and able to help with any request or problem. I’ve never experienced such service from a property manager. Tom and David are the best!
As a Coconut Cay resident and board member It has been great working with the Castle Group team. We have the best property manager Juana and region director Raul. It is evident through their professional touch and customer care that we are one of the communities families desire to make their home.
Castle Group helped our condo association understand the importance of attracting a good manager, which led to building a good management/maintenance team, which has led to the effective, consistent maintenance and management of our …
Castle Group is fantastic, probably the best in the business. Personally Tom Richmond is an excellent property manager at 3 Island Ave, truly unique. His dedication and professionalism are unparalelled!
I recently worked with Gabriella regarding the new website for my HOA. I was having difficulty creating a new account. She was so helpful, understood the issue, promised to research and call back. Gabriella called back as promised, advised when the issue would be fixed and it was as she said! Real customer service!
Castle Group Management has always looked after all of its residents in an unparalleled and caring fashion. They consistently provide top-notch service and communicate thoroughly to their denizens making the living environment always …
Great management team! Extremely professional, property is maintained in a very high level while the team is very personal and warming. Heidi, Jennifer, Alberto, Richard, Gilberto and the rest of the team we can’t thank you enough!
I wanted to take a moment to thank Heidi Franco the Administrative Assistant at Atrium Aventura she is Amazing!
Heidi is kind, very responsive and helpful and always quick to respond to any of …
Amazing quality service. Needed some help with my tax documents from a property managed by Castle group. Emailed customer service and within less than 5 minutes had Kyle Mandell, from their team calling me and solving my problem in one …
Just started with Castle Group on January 1 2022. What a great first couple of weeks with my new company! I have met many great people and the support that they give their new hires is beyond remarkable. So far loving my new work home.
I am a resident at the Atrium in Aventura for four years.
The management team and maintenance staff are amazing, always professional, and serving with a smile. …
Over the years, I have had the opportunity and personal pleasure of working with many Castle employees and have always had a very positive experience. They are very professional and understand how to make positive impacts in the communities …
Professional, Proactive and Organized!
Castle has been managing our property for 9 months and it has been a great experience as a owner/resident. Wendy heads up our building and is always responsive and attentive.
Tom Richmond and his assistant David Francis do a great job managing our building. They are always easy to talk with and professional. Our building is lucky to have them!
I reside in Coconut Cay our Property Manager is awesome Juana is very patience, professional and knowledgeable.
Juana, is always willing to take time an explained to each owner.
Thanks to her our Community is looking better.
Key Parking Services has been working with Castle Group for many years. We provide them with valet and front desk services. Their managers are very professional. Our experience with Castle group has always been amazing. We definitely recommend them.
The property management company is only as good as the person they put in place to oversee. We live in Coral Lago (Coral Springs). In our case – we get very political responses from our property manager. I’ve sent 3 different concerns to …
Amazing company with integrity and great values. If you want a company who truly cares and will help drive a difference in your community, then they are the one. They also have great systems, and a strong corporate structure to support the on-site management teams.
Looking at Castle Group from the employee perspective, I have to say that so far, my experience is satisfactory. Hiring process quick and easy, payments on time and accurate, and specifically in the property I work for (CIELO ON THE BAY), …
Tom Richmond is the best manager that 3 Island has had in over thirty years. He is dedicated, cares about the unit owners, is fair and gets things done in a professional and efficient manner. I only wish Tom had started thirty years ago as the building went through so many incompetent managers. Tom Richmond is first rate!!!
I am truly happy with our management company at the Atrium. Both Gilberto and Heidi are always available for us tenants and go above and beyond to address any issues and concerns. I am thankful for the open door policy at the office as I always feel welcome to stop by when needed even if it is just to say Hi.
Excellent management company for our building. Castle Group manages our building and we have seen amazing improvement in service and attention to detail. Our team leader and property manager Wendy Guerra is outstanding. She is always looking to serve and improve the experience for building residents.
It has been a great experience working with the Castle Group. Specially Wendy is always pleasant, friendly, prompt with her responses and behaves with high standards of professionalism and diligence. So far we’ve been happy with the service provided.
I’m totally impressed with Castle Group!!! I’m very pleased with Giselle at Castle Group who is my supervisor, she is amazing. She is super helpful and always takes care of anything.Makes it so easy for the client and Easy communication …
Castle has been managing my building in Aventura for many years and have done an amazing job. The staff has always been great. Alberto in maintenance is always willing to help me has been there for years. Highly recommend
Our property management team at 3 Island Avenue is without a doubt the best I’ve ever experienced in the 20 plus years of living on Miami Beach. Tom and David on top of every detail of our building. Because of them of building runs very smoothly and is a great place to call home.
Living at The Atrium is such a blessing. It’s intimate feel is well accompanied by staff and management that really make this building feel like a home. They truly keep the building at a high standard. Additionally, the maintenance team is …
The Castle management group at 3 Island Ave. is the best imaginable. Tom and David are very responsive, thoughtful and diligent in carrying out their duties. Their communication skills are superb; I always know what’s going on in our …
I would like to leave this review for Heidi Rivas. I have never received such amazing service from a management office, I’m a realtor always working with management offices, and they should have more Heidi’s working for them to fix …
3 island Avenue is so lucky to have David Francis and Tom Richmond as building managers. As a real estate professional i have come across hundreds of building managers over my career and very few can compare to Tom and David’s level of …
As a new employee 9 months to the Castle Group , I have to say it’s been a pleasure working with them. They have a great support team, If someone doesn’t have the information you need they always get back to you very quickly with someone …
I live in Atrium at Aventura. Thanks a lot to the management company for the excellent work. For a clean and comfortable building. For qualified and friendly staff. Evaluation of your work: the best. Thank you for being with us. Special …
Castle Group has been our management company, while I was still on the board of 3 Island Ave, Miami Beach, for over five years. Since I have lived at this building, It’s the best management company we have had, hands down. Our manager, Tom …
Tom and David are the best management team on Belle Island. I get compliments from friends and residents of other buildings frequently on both our management team and the front desk personnel. In addition, the maintenance and cleaning …
Alberto who works at the Atrium is amazing and talented. Whenever I need assistance with an issue involving my unit he is always there with a helping and very talented hands. All the castle employees especially Heidi our assistant manager …
I live at The Atrium in Aventura and I am extremely happy with the staff and the association. Heidi and Gilberto are always very friendly and open to listen whenever I need something. The association is very easy-going which is something …
I’ve really loved living at 3 Island for the past three years. The Castle Group does an excellent job overseeing the property. They provide great personal service and are always quick to respond to any needs. The security and maintenance …
I wanted to personally take this opportunity to thank Tom and David for a job well done in running 3 Island Ave! They have always been extremely helpful and accommodating when I needed help! Also, thank you for doing an excellent job …
I am on the building’s board and in my opinion, Castle is the best management company that our building at 3 Island has ever had. They are efficient and responsive. They hire the right people who are friendly and professional. Our …