Well a NO star isn’t available! They do not deserve any stars! RUDE/ HATEFUL IS JUST BEING NICE! THEY ARE VERY JUDGMENTAL AND FOR THE LAST 15 YEARS I HAVE LIVED IN THIS AREA, – NOT 1 PERSON SHOWS ANY CUSTOMER SERVICE! THEY DO NOT OWN UP TO …
They treat their customer base terribly because they know that you have to get water from them. How anybody who works here can take pride in what they do, when they have an average of a 1.2 Google score, is beyond me.
We haven’t received our bill yet and we moved in July. I’ve called twice about receiving my bill. Both times I’ve called they have interrupted me and got an attitude. Very frustrating customer service.
Water company came out shut water off due to water tower pipe busted. they turned water back on but not for the whole neighborhood. We had called 3 times to report outage The Man came back out but not sure what he did obviously NOTHING. I …
First off, if you ever have to call in and talk to anyone you better hope you don’t get Rhonda. She is beyond condensending. She taljs to you like you’re a chikd that doesn’t understand anything. Their website is antiquated at best. The …
You do not have a user friendly way to pay account on line. I am NOT going to pay extra fee in paying my water bill. I should be able to enter my bank account information without auto pay. Every time it takes me forever to get passed all the mess of DOXO junk VERY Frustrating!!!!!!!!!!!!!!!
This is the most useless water company I have ever dealt with. Called 4 times, talked to several different people before I could pay my deposit and when the water wasn’t on the day they said it would be I called back to find out that they …
They have the worst customer service I’ve ever had to deal with. They will call you a liar until they’re proven wrong. Every single month is a struggle with them because they take forever to post a payment. If there was a way to not have to deal with them, I’d gladly do it.
May I never live in an area where I have to use Catoosa Utility for my water! I paid them a $30 service fee online to get my water started on the 10th. No service started, no phone call or email sent to me that I had the wrong company. …
I received my bill in the mail on September 25. The due date was also September 25 in the amount of $59.80. The morning of September 26 they cut my water off and charged me $109 to turn it back on. I wish there was another option to use this has happened 3 times in the last year. Unacceptable !
This is the only game in town, Yes we missed our payment by 15 days due to just forgetting at Christmas. Water quality is substandard at best and hardwater is always present and ruins faucets and fixtures, no way to make a payment online …
How convenient is it that the website and phoneline are both down a half hour before my payment will be considered late and I get charged a fee. Somebody is getting rich off of late fees alone.They cut your service off if you are a few DAYS late and then charge you a 40 dollar fee to cut your water back on plus late fees.
I pay my bill through online bill pay and CUDA is the only vendor that doesn’t seem to receive my payment in time. I was advisde by an associate that they are not set up to receive online payments which is very antiquated in the modern …
Charges you for a sewer fee rather if your are on sewer or not which it pretty much as much as your bill. They charge a 50.00 reconnect fee which is more than the bill. The “customer service” people are not pleasant or helpful. It’s sad we do not have better options. I thought the power company was bad but I’ve met their match.
They’ve recently changed the way automated phone payments are done and the changes they’ve made are very frustrating and annoying. They used to just tell you the amount due from your current bill and ask if you would like to pay that …
If they didn’t have a monopoly on the water supply or I had a well, I wouldn’t be their customer.
Absolutely appalling customer relations. Zero communication skills within the company. Contaminated water needs filtering and there’s unreliable water pressure to boot.
To sum this place up, it’s as if Joe Biden is the President and CEO of this place. That’s how well they treat customers when you call. The techs that come out “one calls”, do a good job. I kinda feel bad for those guys and gals
I’m having my service transferred because we are buying a house. They want all the disclosure papers and a $50 service fee. Really?? I transferred the electric and they didn’t ask for any papers and it was an $18 fee. Common sense shows that there is a disconnect request made by the sellers. This place is nothing but a hassle.
I have called numerous times about water pressure, we had pressure over 170 and had to spend over $300 to have items replaced. Your manager told me you could legally push even higher pressure if you wanted. Last week I complained about …
I give them three stars I would give them 5 but not when you charge me a extra fee for using my debit card. I run my own business I charge credit / debit cards not once do I charge my customers a extra fee just because it’s a card. Sure I …
Sarah has the worst customer service skills!!! I was informed that I was a liar when the water company was having issues with the automated system. Sarah educated me that other customers had not called in with issues making payments. I have …
Rude and such a pain to deal with in any way! They’ve wrongly cut our water off twice now. They argue with you, even though there’s proof the bill was paid! Yet still cut my water off. Now I’m waiting around for someone to come cut it back …
I have been a customer for 16 years, love how the water tastes. Never had any problem receiving or paying my bill. Also never had an outage. Plenty of water pressure at my house.
Called three months ago to pay a bill and they told me to set it up auto draft. The lady said I can do a month or quarterly, so I chose quarterly. Well I woke up today to my water being turned off due to not paying my bill. I called and …
This is the most difficult utility company I have ever had to deal with. No one there seems to be happy with their position or having to deal with people. I wish they were a little more helpful with some sort of empathy for their customers.
Yesterday, sometime late in the afternoon, we had a pipe burst in our front lawn. Catoosa Utility was called and around six they showed up. Half our street was without water by the time they got there. They worked past 11 pm last night to …
Tainted water, terrible customer service, backwards thinking, takes three days to get anything turned on, and no one in their office seems to be concerned about anything except clocking out. This is our only option. Facepalm.
Got a call from Rhonda regarding my water usage last month which was much higher than normal. I had some landscaping done and was watering a lot. Nice to know that they are keeping track in the event of an undetected water leak.
Apparently they can charge you for whatever they want to on your bill. I had over pd them but their bill when it comes out want show you. They should show you everything the total and the credits , and all but they don’t. That way they can …
Everybody has said it all.
“ we will get to it when we get to it. “
Fast, efficient, friendly. Much improved.
Great customer service.
Always have issues paying online
Finally online payment and automated phone but girls inside is rude over phone
A joke. Period. Read the other reviews. They sum it up perfectly.
Website is still down and automated payment phone just rings and rings. Ridiculous.
Slow but the building is nice clean an well kept
13 years of good service! Quick to respond during power outages👍🏼 …
Unfortunately, this is the only option we have. The people are rude the sewage charges are a joke.
Customer service is so poor and the people are rude. I would pay more if there was another option.
The 24hr. payment option online or over the phone does not work after hours. Its so useless.
I have been calling them for weeks.. all day some times.. no one answers the phone. The option to pay online doesn’t work.
If I could give negative stars I would. They are awful.
A little friendliness or smile goes a long way. The girl at the window offered neither! Rude!
Not an overall good experience. Glad its over
Worst customer service. Never advised us that we had a leak when technician came out.
Carolyn was very kind to me, I have not faced rudeness at all.
They are extremely rude women that work there, especially the manager Christy.
Online payment website never lets u pay. Then if I try to call after hours to pay on 24/7 phone payment it just keeps ringing! Poor service…😠 …
The rudest people I have ever come in contact with. Even trying to pay the bill is a chore. Really wish I didn’t have to deal with them.
I have never had a problem and always received good customer service.
Well a NO star isn’t available! They do not deserve any stars! RUDE/ HATEFUL IS JUST BEING NICE! THEY ARE VERY JUDGMENTAL AND FOR THE LAST 15 YEARS I HAVE LIVED IN THIS AREA, – NOT 1 PERSON SHOWS ANY CUSTOMER SERVICE! THEY DO NOT OWN UP TO …
They treat their customer base terribly because they know that you have to get water from them. How anybody who works here can take pride in what they do, when they have an average of a 1.2 Google score, is beyond me.
We haven’t received our bill yet and we moved in July. I’ve called twice about receiving my bill. Both times I’ve called they have interrupted me and got an attitude. Very frustrating customer service.
Water company came out shut water off due to water tower pipe busted. they turned water back on but not for the whole neighborhood. We had called 3 times to report outage The Man came back out but not sure what he did obviously NOTHING. I …
First off, if you ever have to call in and talk to anyone you better hope you don’t get Rhonda. She is beyond condensending. She taljs to you like you’re a chikd that doesn’t understand anything. Their website is antiquated at best. The …
I lived in Chattanoogo for 7 years prior to moving to Ringgold. Not once in 7 years did I lose water service…its happened 3 times in 1 year, so far. …
You do not have a user friendly way to pay account on line. I am NOT going to pay extra fee in paying my water bill. I should be able to enter my bank account information without auto pay. Every time it takes me forever to get passed all the mess of DOXO junk VERY Frustrating!!!!!!!!!!!!!!!
This is the most useless water company I have ever dealt with. Called 4 times, talked to several different people before I could pay my deposit and when the water wasn’t on the day they said it would be I called back to find out that they …
They have the worst customer service I’ve ever had to deal with. They will call you a liar until they’re proven wrong. Every single month is a struggle with them because they take forever to post a payment. If there was a way to not have to deal with them, I’d gladly do it.
May I never live in an area where I have to use Catoosa Utility for my water! I paid them a $30 service fee online to get my water started on the 10th. No service started, no phone call or email sent to me that I had the wrong company. …
I received my bill in the mail on September 25. The due date was also September 25 in the amount of $59.80. The morning of September 26 they cut my water off and charged me $109 to turn it back on. I wish there was another option to use this has happened 3 times in the last year. Unacceptable !
This is the only game in town, Yes we missed our payment by 15 days due to just forgetting at Christmas. Water quality is substandard at best and hardwater is always present and ruins faucets and fixtures, no way to make a payment online …
How convenient is it that the website and phoneline are both down a half hour before my payment will be considered late and I get charged a fee. Somebody is getting rich off of late fees alone.They cut your service off if you are a few DAYS late and then charge you a 40 dollar fee to cut your water back on plus late fees.
I pay my bill through online bill pay and CUDA is the only vendor that doesn’t seem to receive my payment in time. I was advisde by an associate that they are not set up to receive online payments which is very antiquated in the modern …
Charges you for a sewer fee rather if your are on sewer or not which it pretty much as much as your bill. They charge a 50.00 reconnect fee which is more than the bill. The “customer service” people are not pleasant or helpful. It’s sad we do not have better options. I thought the power company was bad but I’ve met their match.
They’ve recently changed the way automated phone payments are done and the changes they’ve made are very frustrating and annoying. They used to just tell you the amount due from your current bill and ask if you would like to pay that …
If they didn’t have a monopoly on the water supply or I had a well, I wouldn’t be their customer.
Absolutely appalling customer relations. Zero communication skills within the company. Contaminated water needs filtering and there’s unreliable water pressure to boot.
To sum this place up, it’s as if Joe Biden is the President and CEO of this place. That’s how well they treat customers when you call. The techs that come out “one calls”, do a good job. I kinda feel bad for those guys and gals
I’m having my service transferred because we are buying a house. They want all the disclosure papers and a $50 service fee. Really?? I transferred the electric and they didn’t ask for any papers and it was an $18 fee. Common sense shows that there is a disconnect request made by the sellers. This place is nothing but a hassle.
Well, where do we start.
Very rude
Very expensive …
I have called numerous times about water pressure, we had pressure over 170 and had to spend over $300 to have items replaced. Your manager told me you could legally push even higher pressure if you wanted. Last week I complained about …
I give them three stars I would give them 5 but not when you charge me a extra fee for using my debit card. I run my own business I charge credit / debit cards not once do I charge my customers a extra fee just because it’s a card. Sure I …
Sarah has the worst customer service skills!!! I was informed that I was a liar when the water company was having issues with the automated system. Sarah educated me that other customers had not called in with issues making payments. I have …
Rude and such a pain to deal with in any way! They’ve wrongly cut our water off twice now. They argue with you, even though there’s proof the bill was paid! Yet still cut my water off. Now I’m waiting around for someone to come cut it back …
I have been a customer for 16 years, love how the water tastes. Never had any problem receiving or paying my bill. Also never had an outage. Plenty of water pressure at my house.
Called three months ago to pay a bill and they told me to set it up auto draft. The lady said I can do a month or quarterly, so I chose quarterly. Well I woke up today to my water being turned off due to not paying my bill. I called and …
This is the most difficult utility company I have ever had to deal with. No one there seems to be happy with their position or having to deal with people. I wish they were a little more helpful with some sort of empathy for their customers.
Charges a fee to pay online and water bill has went up once again.
Yesterday, sometime late in the afternoon, we had a pipe burst in our front lawn. Catoosa Utility was called and around six they showed up. Half our street was without water by the time they got there. They worked past 11 pm last night to …
Tainted water, terrible customer service, backwards thinking, takes three days to get anything turned on, and no one in their office seems to be concerned about anything except clocking out. This is our only option. Facepalm.
Got a call from Rhonda regarding my water usage last month which was much higher than normal. I had some landscaping done and was watering a lot. Nice to know that they are keeping track in the event of an undetected water leak.
Apparently they can charge you for whatever they want to on your bill. I had over pd them but their bill when it comes out want show you. They should show you everything the total and the credits , and all but they don’t. That way they can …