A full-service financial institution serving those who live, work, worship, attend school or volunteer in portions of DeKalb, Fulton or Gwinnett … See more
Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4PM |
| Tuesday | 8AM to 4PM |
| Wednesday | 8AM to 4PM |
| Thursday | 8AM to 4PM |
| Friday | 8AM to 4PM |
2301 Parklake Dr NE, Atlanta, GA 30345
Customer service is severely lacking. I’ve had a hard time getting into my account and accessing my money since I’ve opened the account and when I call to get things resolved it’s always an issue. Worse banking experience hands down !
great service
Credit
Great service.
Love it!
Customer service is always on point!
Great service ,always there to help !!!
Very good customer service always give great advice
Beverly great woker help me through the whole process made it easy and fast
Great experience with Martin Rucker. Communicative and got the deal done.
Certain policies have changed with management over the years. I have been a member over 13 years and I am considering leaving.
Love the location. The staff is very helpful and friendly. They always get me in and out quickly.
Very friendly and knowledgeable staff happy to be a member of an establishment such as this keep up the good work
Wendy was so helpful and kind to my husband and I. She exudes customer service like no other.
Always friendly staff and rarely have to wait in line. They make you feel like family. Especially Farida.
I only want to speak with Antonio, Brenda or Nishka when I call in. They have proper attitude and knowledge for their jobs.
Bank turned my debit card off and cant tell me why. I was told another card would ship overnight, one week later and no card.
Needed a car loan, and the two loan officers who helped me (Wendy and Keisha) were both very helpful and patient to explain everything to me and answer all the questions I had.
Worst customer service at the Northlake location. They could care less about you and that includes management. Do yourself a favor and go elsewhere.
The mortgage department is full of lazy people. Get better workers cdc. So freaking annoying. You are playing with peoples homes!!! It’s a stressful situation.
Martin Rucker has provided me with excellent service earlier this year with refinancing my home he was on top of everything and just want to thank him again for everything and his due diligence for exceptional service.
Save your time and money. They take forever to respond, none of the cards they send works, their system is always down so you can’t deposit or transfer. It’s just always something wrong with them. They always come with excuses and it’s never a resolution.
Have taken out five mortgages over the last 10 years with CDC Federal Credit Union. I used to research other companies, but no longer as CDC FCU provides very competitive rates and excellent customer service. Martin Rucker always does an excellent job!
Worst customer service i have ever experienced. Dispute have thousands of dollars in my savings account, The bank charged me $100 in fees for Debit card auto withdraws that where made in error. When I asked them why the did not simple …
Worst customer service ever! Was going to transfer my loan into my mother’s name was working with loan officer John whom violated federal laws by pulling up my personal credit information without my consent. When it wasn’t pretaining to the …
I’ve been banking with this bank for well over 10 yrs,and the one time I ask for a loan to help purchase a semi truck to start my own business… I get told no for two reasons one, they dont finance semi trucks and two I dont have enough …
The best credit union and services. Wendy Lambert and Martin Rucker provided excellent assistance to me, and they were extremely pleasant, punctual, and professional and always available for questions. I will highly recommend CDC Federal …
Great customer service. Wanted to get an account for our ministry and my other bank, (Bank of America) wouldn’t help us without a lot of red tape and just gave me the run around, but not the Credit Union they asked for a couple of things …
Horrible experience at this CDC Federal Credit Union. I applied for my loan on Nov 30th on their website and provided the required documents the same day. I called my agent(Keisha) couple times on December 3rd but got no response from her. …
We had a really poor experience getting our home mortgage through CDC credit union several years ago. The communication was poor, which led to a lot of confusion and stress. The staff members we worked with were not helpful and often a bit …
On Agusut 3rd scammers tried to access my online account to withdraw $500 via Zelle. Because I never used Zelle through the CDC FCU the payment was not authorized. …
In the roughest of times doing COVID-19 you would think that your bank will have your best interest. Not this credit union. It’s not for everyone. Don’t believe everything you hear about credit union. I had a bad experience with north lake credit union. I’m very disappointed with their service.
This bank is horrible the manager is rude the staff are rude they do not care about their customers in any way the worst bank I have ever dealt with pick a different bank they are HORRIBLE
This credit union has completed flatlined. Been there 10 years and have seen it’s demise though it’s hard to determine the cause
We are members, have had a car financed thru them. They didn’t process the title correctly, so now we have to go to the courthouse and do their job. When calling, you usually don’t get an answer and when you do, your put on hold for long …
Completely inept customer service. Supervisors and Managers couldn’t care less, have to repeat the need for the call each and every transfer…when not being disconnected. Unbelievable. And by the way, their rates are far below competition and Nickle and dime you on everything
The service of this institution has gone down over the years. Customer service, a lot of 3rd party services. Every now and again you cannot access your account with notices, system updates, I can’t even reach customer service during normal hours.
I can agree with all the one star reviews. I literally had the account for maybe 3 months. Within that 3 month timeframe I had an insane amount of problems (terrible customer service, account charges, just a number of things) so I went …