Electric, Digital TV, Internet & Telephone services for Clarksville, Tennessee with convenient bill pay options & superior customer service: 931-648-8151. See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
2021 Wilma Rudolph Blvd, Clarksville, TN 37040
(Translated by Google) Excellent
Michelle was very nice and very helpful
Even though I don’t speak the language very well, he treats me super …
(Translated by Google) Excellent service all in one place !!
(Original) …
Very friendly
Great service
No stars
Excellent service
Always friendly!
So friendly
Great service.
Very friendly staff
Good personable workers
Outstanding customer service
Fast and very helpful
Very understand and helpful
Staff was very helpful
Nice people
Quick in and out
Great customer service
Kind and helpful staff.
Polite and prompt service.
Fast, polite, service with a smile.
Very polite and helpful
they never answer or call you back.
Good service
Customer service is great
Helpful and friendly staff.
Used drive thru, to drop off no contact.
SOOO HAPPY TO CUT TIES WITH THIS COMPANY!! Just the worst company i’ve had to deal with.
Very polite while taking my money
What can I say. They are ridiculously high like everything else.
I always use drive through quick in and out
Why not like ot …this is the only in city electric we have in Clarksville ..yet in out of limits. CEMC ..IS THE BEST🥰😘 …
Don’t even bother calling customer service
Always fast and friendly customer service
150% do not recommend. They only care about putting money in their pockets and could not care less about their customers.
Very friendly service. Helpful staff. Never a problem
I line and the girl skipped me and took the last person to come up
Second time I have been there and they were very kind and helpful.
Not enough workers at the windows when it’s time to pay your bill
Where ismy electric? It went out early morning and it’s now 11:10 am and no power. Fix it.
I mean, they’ve no competition, what do you expect?
At least they’re not as bad as the water company.
That place is just CRIMINAL.
Can’t get anyone on the phone 🥺 and can’t till their office before they close.. …
Great customer service I got help where I needed it
My representative was so helpful, if I had a business, I’d hire her!
If you dont want to pay well over $100/mo for internet speeds like this i suggest you find a new cable/internet provider. Electric is also a rip off. Youve been warned.
It’s amazing I wouldn’t go anywhere else in Clarksville for my electricity
WORST CUSTOMER SERVICE EVER HOUR WAIT TIME
This is a place where you pay your electric bill this place does not hesitate to cut your electric off if you’re just a few days behind 😉 …
Need more CDE outlets, the First Advantage Bank closed on Fort Campbell Boulevard, inconvenient for a lot of customers, instead of a kiosk machine, DON’T TRUST THEM!!
I had an issue with the drive-thru auto-pay machine. They need to fix it or inform customers that it doesn’t work.
They don’t answer the phones, I’ve been on hold for an 1hrs and they won’t pick up. I want to get ahold of them to restore my electricity in my home, I have a baby and her food can get spoiled so it’s an emergency and needs to be addressed.
This has to be the worst electricity service provider that I’ve ever experienced. If there’s even a “threat” of a storm, we know our power is going out. We live in an older neighborhood and outages are a constant occurrence with no hint …
Service was quick and friendly
Internet is TERRIBLE. Never ones have I gotten the speed I pay for.
The fastest utility place I have ever been to
Nearly impossible to set up auto pay without giving them your first born. Don’t try calling them, because their wait time is days DAYS.
They never pick up the phone I been waiting for over 1 hour and they still don’t pick up. They cut my light off and I have made all my payments.
They extort money from me every month. If I don’t pay them hundreds of dollars, they turn off my heat. My advise, buy a generator or solar panels.
On the phone prior to my visit, the representative failed to divulge all the necessary paperwork I would need resulting in a wasted 2-bus rides there and back in unhealthy heat for a disabled woman. This after I specifically asked “Are you …
Yes pay your internet with the electric bill it’s better in my opinion no okay then naw do that part and there great just if u have a problem with what you’re going for don’t make it any worst there pretty understanding of things helped me out a whole bunch
The nicest friendliest people work here, from the gentleman at the info desk to the sweet clerks.
Y’all deserve 0 stars. Do not get your electric through them! And I will tell you why…I used to live in a two bedroom apartment with my husband the electric bill never went past $100 until it randomly started rising even tho we made no …
I have never spent more than 5 minutes in and out of here. The customer service is awesome!
worst customer service ever in town could not assist me in getting my vehicle fixed due to there power exploded and part of the ceramic hit my vehicle
Sooo if I didn’t have to have electricity I wouldn’t use them for simple fact they lack good customer service. I feel as though because they are a essential business the employees feel they can be rude act really dry and sharpe to the customers. Would it really kill them to crack a smile or be polite in anyway?
I give it a 2 due to the fact this place CAN budget in a new building but CANNOT keep up with the technology of now 2021. No one should ever have the need to step inside the CDE building for anything…unless it’s to reconcile an account …
I’ve got plenty of experience with electricity providers…in multiple states. The wait time for a simple connect was over 30 minutes. Customer service enjoys gossip rather than work, and are slow to serve customers.
I work for a local door company. Today one of our installers mistakenly hit the electrical box at a customers home, which killed all the power to their house. It is 80+ degrees outside today. It took them less than 20 minutes from the time I called to get someone there and get our customer taken care of. Many thanks to CDE!
The worst customer service I have ever seen, I can’t call with picking up a bad attitude. If the service was stellar, which it isn’t, I would be happy. Too much nastiness from people who don’t care about the service they are giving.
Just in the month of May our power has gone out 6 time and always told some lame excuse. If any of your excuses were true then why haven’t we had any outages in the 2 years we lived here until now
Cannot access any customer service rep by phone. Power outage across Clarksville due to last night’s storm, yet I’m having other issues not relating to that. I’m trying to get in contact with someone in billing and no reps are available …
Payed my bill.. got help with my account access.. quick and easy
Terrible customer service. Autopay is a joke. Customer service reps are rude and aggressive
CDE internet is great, but TV is not. Sound will go away and then back on. Also channels will freeze up and have to reset box. I have called several times and they can’t find anything wrong with it. I think that they should upgrade the system like they raise price of service.
They literally won’t answer the phone. You’re better off going in. Terrible customer service.
The employees are so courteous and they’re quick to resolve a problem. When the transformer blows its repaired usually within 30 minutes.
Great customer service! Thank you
These people makes there on prices and stealing money from us hard as time is but it’s cool.. These days you getting what you put out..#nopeace
OMG it was so awesome! They didn’t charge me a cent!
Went through the drive thru and Kanesha was so rude, too busy playing on her phone. UNACCEPTABLE
The worst has already been said on here and to make matters worse, i have to agree with everyone on here about their lack of customer care service. New expensive building, over priced rates and closed on the weekends to assist with billing …
Jenny was so helpful and professional. My previous experience wasn’t great but she really changed my outlook on this company.
They have the worst customer service. The internet costs are reasonable and doesn’t increase. The power sometimes is spotty. Lately it has been more reliable. When the wind storm came through, they didn’t come out until the next day.
Just went to pick up some paperwork. But, they are always professional, friendly and helpful with suggestions to help you like offering resource information if they can’t help you.
Rates are ridiculous, internet has issues of having to be reset a lot. Would definitely not deal with them if there was other options.
Never answers the phone . Got a text saying my lights were out AFTER I paid my $40 bill for the month . Neighbor says the building lights are on .
The customer service was professional, knowledgeable and very timely in their assistance.
Thank you CDE Lightband
The front desk help is great, but the tech support needs help with communication with the front desk and who does what in supporting the customer 🤔 …
CDE lighting is a good place to get your electricity they do work with you when you have a problem with your bill but don’t hesitate take actions immediately all you will be turned off
Changed my Cde package today and was very pleased with the technician that did the installation, Johnathan, was very kind and helpful and knowledgeable. Patient with me an older customer and explained the new process in detail. Thx CDE and thanks Johnathan
Honestly be prepared to not have electricity two or three times every month I mean they work as the bare minimum for an electric company and they don’t charge a ridiculous amount but the service leaves much to be desired. I get that storms …
This is literally the worst electric company I have ever come across. It’s actually the worst company in general. Their phone service is terrible, payment services are even worse and their customer service reps are very rude and have to …
Worst electric service ever! I don’t understand why our power goes out what seems like once a week. Rainy out, power goes out. Sunny and breezy, power goes out. Clear night, power goes out. I’m sick of paying an electric bill to a company …