Celina Insurance Group partners with independent agents in six Midwestern states to provide auto, home, business and farm insurance. Find an agent near you. See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
1 Insurance Sq, Celina, OH 45822
The whole team worked to make this a smooth process. Thank you!
My husband has never hit a deer in his life, then hit two within 2 months. The Celina reps Victoria and Kristie were amazing.
Fond memories
great restaurant
ALWAYS AMAZING.
Looking forward to it!
Good
Best insurance
Horrible
Good services
Never do business with them.
Great company to work with!
Everyone should be insured with Celina!!!!
Great insurance company
Great company. Great service. Great people.
Very slow to process claims on behalf of other parties.
GREAT OVERALL EXPERIENCE, VERY PROFESSIONAL , RESPONSIVE
Fast and easy
Awesome company. Personal service, relationship focused.
Wonderful company to work with and for!!
Great claims service! Very helpful and friendly people.
I love the compassion you are showing for your customers during the pandemic.
Fast efficient service on our claim
Everyone at Celina are professional and friendly and enjoy the overall experience.
If you want the worst customer service possible I would go with Celina! They don’t care about their customers what so ever!
An excellent company to do business with! Makes you feel like your at home.
Very rude leader of this company. Arrogant in dealing with issues and customners. Beware
The underwriters work with you ..thanks Nicole
Also Mary does a special job.
My insurance went up $100 a month Out of nowhere will be canceling and never use this company again.
Affordable and always fast and efficient on claims. I’ve been with them for 10 years
Wouldn’t recommend
The claim and it was quickly handled professionally and without much difficulty
Very prompt and helpful
Half the cost of my “old” car insurance co. Highly recommended!
So far,not very good. Misquoted me and sent another bill for $ 50 dollars. I hope it gets better.
Prompt response to report of claim and offer of settlement.
have had a mix of car and home with them for over 10 years, had several auto claims and never had a issue
Working with Celina has been a great experience and Dick Jones is especially helpful and nice.
Very nice people and got me handled very fast sent check and it was misspelled my first name but great place thank you Abbie Landon
I love working with Celina insurance group. One of my favorites. Everyone that works there is great!
Very prompt service. Professional to get the job done and move on.
The person who helped me was very informative, polite, and helpful!!! They took care of everything within a few days!
Great company to work with, very competitive rates & professional staff! I highly recommend Celina Insurance!!
They did a fantastic job, taking care of claim
Nobody likes paying for insurance but the couple of times that I’ve taken a hit on my house from Mother Nature Celina has come through.
BUYER BEWARE!!!!!! THIS INSURANCE WILL NOT PAY VALID CLAIMS. WE HAVE ALL OUR INSURANCE COVERAGE THROUGH THEM. WE HAVE HAD FULL COVERAGE 8 YEARS.
NEVER HAD ANY CLAIMS. TRIED TO FILE A CLAIM FOR DRY ROT OF 3 WINDOWS. SENT SR. …
Always professional and efficient.
CELINA Insurance Group is a fantastic company and we are very proud to represent them as an Independent Insurance Agency in Cleveland, Ohio!
Place is a den of crooks.buy nothing from them.they wouldn’t even honor the smallest part of a paid to date policy.its a horrible place.will fight you you every step of the way..buyer beware.shop elsewhere
They were very easy to work with and quick to action to fulfill their obligations.
I have been with this company for years. I was late one day paying my bill and they would NOT waive the late fee. I am currently looking for a new insurance company.
Have worked with Celina for over 30 years. Underwriters are always knowledgeable and helpful. Cat White continues to be a pleasure to work with.
Adjuster was a good listener and settled my claim in just a few days with check in the mail!!
I’m a new customer, and I cannot wait to see what Celina has to offer.
This is a scam insurance company..I just made my first ever claim when lightning knocked out my 5500.00 AC /Heater unti..Even with multiple experts saying the unit was toast they refused to cover it..They made me wait almost 2 weeks before …
Amazing! Handled claim quickly, received the check in a few days. I was vey impressed. Definitely recommend.
Customer service is completely horrible. They’re tryin to charge me for a bill that I have already paid. When you try to explain the issues they cut you off and are extremely rude. I loved my insurance up until now. Highly upset.
Communication is spotty and inconsistent. No impressed at all.
Celina is Awesome! And all the people that work there. Love,Love them all! Will take care of any problem that occurs. The company that cares.
Fast service when we needed it the most!
Claims rep not helpful. Needs customer service and better professionalism. Will be escalating issue.
Very easy to work with and very prompt to answer all questions.
Great company! One that cares and shows up when needed!
Their claims agent (Amy Borrows) is totally giving me the run around. The crash report is 18-035255 (Englewood PD) and it clearly states that the at fault vehicle is owned by Donald Neff. According to the Ohio Department of Insurance Law, …
STAY AWAY! One of the worst companies I have dealt with. Premium is almost double what other C-Store owners I have talked to pay and if you file a claim…OH my. The claim rep I dealt with was rude, didn’t seam to understand english and tried …
Julie was wonderful to work with. She had my best interest in mind and always answered any questions I had and was friendly, and professional. Thanks Julie!
We’re supposed to get our car towed yesterday we’ve been trying to call and work things out since early in the morning 7:45, they sent the wrong type of truck (cannot tow my hybrid car) and after hundreds of calling and hours of waiting by …
We have been with them for years and are very happy with them and their service. Plus we get cookies when we go there!❤
Stay away!. If something happens to you and file a claim, be sure that they will find a reason why they are not reimbursing you, plus will send you a letter telling you that they will not renew your policy because you do not qualify …
Cancel my insurance and they still took money out of my account
Brenda and Tracey do an amazing job at building relationships and providing the best customer service. They each are very responsive, experienced and just awesome to work with! They are my “Go to Girls” for my agency for sure!
Fast to process the claim and answered all my questions.
Great insurance company.
I will recommend to people.
Thank you for assistance when I had trouble with house. …
As an agent for Celina, I would high recommend them for any line of business. Their prices are very competitive and the coverages offered are as good as you will find. Their claims service is excellent. It is a pleasure doing business with them
Robin was very responsive and handled my claim to my complete satisfaction. I was pleasantly surprised by how well the pr I cess went.
They were very attentive they were extremely helpful reacted quickly and I’m glad to have them as my insurance company
Celina was wonderful. Quick and painless. They took care of everything even got the copy of the police report for me.
I had Celina insurance for over 7 years, and they have been great, and I am very happy with them.
From the get go they acted like they didn’t want to deal with it.It took forever before someone even called me back. It took way longer than it should have. I’m glad I don’t have to deal with this insurance company anymore.
Celina is the best insurance company out there, bar none. From the agents they partner with, the underwriters, and those in the field, it doesn’t get any better for true personal relationships. In addition, they are incredibly knowledgeable …
My husband and I have our personal insurance with Celina for our farm and auto. They have top of the line underwriters and the best marketing representative. As a licensed independent agent, I have been writing with Celina for over five …
My husband and I rented our extra home to clients of Celina Insurance due to a catastrophe at their client’s home. We had a contract with them. Initially all was well and they actually paid us 3 months up front, knowing the work would …
I had a 19 year old run a stop sign and total my car. She had Celina insurance. This happened on a Wednesday night and I had problems getting them to get me a rental car until finally a supervisor stepped in on Friday afternoon and …
I’ve been with Celina Insurance for many years for a reason. They always have excellent service and kind people to speak with.
My husband and I have been with Allstate Insurance for 10+ years. We couldn’t find anyone to beat their rates until Fall of 2017. Celina join the company I’m employed with. We are now with Celina for Home & Auto. Our Rep Nina Plant is super …
Celina Insurance has been amazing. They have not only saved me money but have been over the top with their customer service. I would recommend them to anyone. By far one of the best experiences and companies I have had the pleasure of doing business with.
We have problems with the flooring installation in our brand new home. The subcontractor responsible is insured by Celina. We received a letter from a claims representative stating that they have completed their investigation and have …
An absolute incredible company. My insurance is with them, my parents have insurance with them, and my grandparents have insurance with them. They are super courteous, professional, and understanding. They handle claims swiftly and responsibly, and the pricing is very competitive.
Our claim was processed very efficiently. Our check arrived in just a few days. Would recommend this company with 5 stars.
I’ve had Celina insurance for seven years now, and I can’t say enough good things about them. We have had home, auto, renters, inland marine, and umbrella coverage with them and every policy is has great coverage and we pay less than my …
After my daughter was in an accident they were quick with a response, an agent was out to inspect the vehicle and the vehicle approved for repair and in the shop within 48 hours
This insurance company is horrible. I had a lady back into my car that was insured by them( lady at fault) and have been fighting with them since. The certified mechanic at the body shop that we took our car to deemed it unsafe to drive and …
I was a Celina customer since the purchase of my home in 2014. Always paid my premiums. Never miss ANY! Rates increased every year but I figured that was probably normal. This year, I had an adjuster come out to look at an outside cement …
Very good experience with Selena insurance company they took care of my motorcycle and gave me what I needed still waiting on final injury settlement and I’m sure everything will work out. To be continued..
Celina has been the an outstanding company to have in my corner. they are fast, efficient, friendly and amazingly helpful. Special shout out to Dennis Cisco. Thank you for your assistance.
One of the best insurance company to work with ! The adjuster Gary has been wonderful to work with . He really cares !!!! Thanks again for your great help !
I have had Celina Insurance for approximately five years. Their rates cannot be beat.
I had a very minor home fire in Jan 2017 and they overnighted funds so that I …
Celina Insurance Group was quick, friendly, and efficient. They took care of everything immediately. Highly recommended Celina Insurance.
One of their customer hit my truck dealt with this company on way to many occasions took 30 days before I could even get my truck in the shop. Never answer my phone calls and I would leave messages and would not get phone calls back for 2 …
very prompt and courteous service. no hassles, highly recommended
We have always had exceptional customer service with Celina Insurance. Jeff Warwick at JBS Insurance is always responsive, helpful, and professional.
Great company, great people. Service and policy are so great
This is a long overdue post. We joined up with Celina Insurance in 2012, just two months before the Derecho struck. We sustained $12,000 worth of damage to our home. Celina was right there with money for repairs, even though we were new customers. I’d give them ten stars if possible. And a very belated thank you.
We live in an area where the Derecho damaged our siding, gutters, and roof. This insurance group was understandably very busy right after, but for MONTHS they dodged our phone calls did not call us back and refused to abide by Iowa’s line …
I am currently dealing with an auto claim through the Celina group. Daughter had an accident on 1/18/20. At first everything was going well. Have us a rental to use while getting the car fixed. Also saying we can use the car for up to 30 …
Car Insurance, geez…then you need it. Celina handled my claim quickly and professionally. When I picked up my car, I asked the body shop how Celina performed and they said ‘we have never worked with them before, but they were the best we have even dealt with”. Enough said.
Celina insurance makes insurance as good as it can be. Nobody likes buying insurance but it’s a necessary evil. Celina has made my experience as good as possible. The coverage is very broad and the pricing was less compared to other …
I contacted Celina about a stone chipping my windshield, which inturn cracked from driving. They set me up with safelite glass service. I have an appointment tomorrow for a new windshield to be installed at my home. The service has been great! Tomorrow will finish the story. Hopefully all goes well.
A great company to work with! Megan contacted me within 48 hours of an auto claim. We communicated via email and phone. A claim check was received a few days later. Thank you for making the road to repair an easy process!
I had an issue with my auto pay. Called and talked yo billing.An actual person answered the phone! My issues were resolved in minutes. Thank you for your outstanding service. Highly recommend you for all nsurannce questions and needs.
They did a great job with the recent hail storm damage. Had the payment within a month and the amount will allow for all the needed repairs to be done.
Called my agent, within a day or so heard from the adjuster, which was so professional, nice, understanding and was quick to do the work needed for me to get started on repairs and getting the work done to get my place back to normal as …
Very comprehensive claim service. Made provisions when need to satisfy my needs
Denied a claim for bad fuel from a gas station they insure. That’s fine!! My insurance is covering me and going to sue them.
Just switched to Celina , home and auto paid a year in advance, less than 30 days into the new policy I get a letter of them raising my rates and only giving me 15 days to make another payment or I will be charged a late fee. So much for buying local, cant find another insurance company soon enough…
I have been with Celina for the last three years.
in March 2022 I submitted a claim for a bent wheel and torn tire due to pothole …
Even though my damages were minor, the claims adjuster and all involved responded and treated my process to a solution as a priority.
Very good to work with. I would highly recommend Celina Insurance Group for your insurance needs.
Horrible insurance company. The definition of incompetence from the bottom to the top. How do companies like this remain solvent?
Celina handled our situation immediately. It was a very short time until we had a check in hand.
I have to give a tremendous amount of praise, gratitude, and appreciation for the professionalism of the Celina team and timely manner in which my claim has been handled. A special thank you to my claim representative, Ms. Megan Swaney. She …
They were very helpful from day one. Answered all our questions and were very helpful getting everything back to normal. Thanks to everyone!
I am an employee and policyholder with Celina Insurance Group. Corporate culture is very important and since joining the Celina Team I feel welcomed and supported professionally which allows me to thrive in my role. Relationship are …
Had insurance with them for years with no claims. A bad storm came through and blew shingles off the house which leaked inside. I had 2 different independent roofers show that I needed a complete new roof. They would only agree to pay for …
This company is without a doubt, the most competent and timely insurance group out there. All our grown children are now their clients and we recommend them to our friends. We have 6 rental properties with them as well and are never disappointed in the quality and helpfulness. Could not be more pleased.
Lexi Noll made everything easy as she could and was a great help. Filing a claim wasn’t as hard as I heard
Even though our claim was denied, the care and commitment was good. The Agent kept in contact to keep us informed.
Horrible insurance group!!! I want to explain I said horrible insurance group. One of their insured hit my car that was parked on the street in front of my house and he took off. So basically a hit and run. Not only did he hit it but …
Starting with my agency through working ins company people everything was good, the insurance company personnel worked through some unusual conditions and were very helpful. I felt that everyone was there to help me and assist when needed.
My adjustor Victoria was on it, professional, and did an excellent job.
It was a pleasure to deal with
Celina Insurance Group in regard to a recent claim. I was very impressed with the communication I received and the prompt response from the representative I dealt with throughout the entire process.
Our agent was spectacular and they solved our issues immediately. Great company to use for personal or business.
Celina had adjusters out to our home on Monday following the Saturday night tornado. The property adjuster was kind and thorough. The auto adjuster came on Tuesday. He was very kind and thorough. Explained everything to us. Even though our …
My most recent experience with Celina Insurance Group was amazing. They handled my claim very quickly.
Previous claim sent an adjuster out to look at my vehicle this claim will not send someone out. Because of the extensive damage throughout the city The large majority of insurance companies are doing the estimate themselves because the body shops are overwhelmed with business
I have had no issues using Celina Insurance for the last several years. I utilize them for farm insurance, home owners insurance, and car insurance. I have been lucky to only make a couple claims. All claims have been resolved quickly and professionally. I would have no concerns at all recommending them to others.
Claim was handle smoothly and efficiently. All representatives from Celina Insurance Group were personal and helpful. Overall good experience.
Lindsay and Edward did a great job on our roof inspection/claim! Really appreciate it! We have a very tight schedule due to the fact that we are in the process of selling our house and hail damage was discovered, both Ed and Lindsay were super efficient and helpful despite recent storms/influx of roof claims. Strongly recommend!
I was a customer of 20+ years and I am upset with how they handled my claim. They practically called me a liar and I advise anyone to use any other insurance but this one. I wouldn’t wish this upon my worst enemy. They will not pay for the …
So a deer hits the side of my car. Due to a global supply issue the vehicle has no completion date. Well I was told that our coverage is a binding contract. And since they can not sue the deer family for more money I have to either turn in …
Contacted our agent about an accident and we got a call from an adjuster to help with our claim!! Contacted us with claim number to have car fixed at a local shop and appointment has been made!! Very happy with the quick response in getting our vehicle fixed!!
Lexi has made our lives a lot less stressed by being available and giving us direction. She has been wonderful!
Celina took care of our claim very fast. If I had any questions they answered them with no waiting. Thank You!
We could not have asked for a better process than what Celina Insurance Group provided us. Top notch service!
Quick resolution of the claim. The claim was handled efficiently by a friendly adjuster. Completely satisfied with our service. Thank you!
Worst insurance company ever!!!! One they insured policy holders hit my car well his friend or cousin was driving et the time they said he didn’t have permission to drive so they can’t pay for damage but in the police report he didn’t get …
The adjuster contacted me very quickly about my claim and explained things very well. Once I submitted my receipt for my damages I had my check (via mail) in less than a week, which I felt was awesome! Thank you very much for a GREAT job!
The claim was accepted with an agreeable slight adjustment by company who is doing the work and now just waiting for when the
work can be completed. This claim was agreed upon very quickly!
The worst time to find out that the insurance company has horrible customer service and they do not communicate is when there is an emergency…when you need them most. Do not walk, run away from Celina Insurance.
I wish I could give lower than 1 star. Much better companies out there
Meghan was awesome to work with. Everything was handled in a fast efficient manner. My first time making a claim & hopeful my last. Great Job !
Nicole did an excellent job communicating with us at our time of need. She told me all of the ways to reach her (phone, text, email), she kept us posted regarding coverage, important updates, timeline, adjuster contact info and followed up at every turn!
Celina Insurance Group in the Indiana area was wonderful to me and my issues I had with water damage to my home recently. Ms Goetz, the insurance adjuster, came out to access the problem I had and did a great job doing so. I really …
We had a house fire which destroyed one car and damaged a second. We were promptly given a check for the totaled car and an appraisal was made on the damaged vehicle. We were given a rental vehicle while the car was repaired. All this was accomplished quickly and with minimal hassle. I’m very pleased with my experience with Celina.
Terrible experience with Celina Homeowner’s Insurance. Our home was impacted by a hail storm and high winds. We were told by three different professionals our roof had significant hail damage. Celina first sent an adjuster who would not …
Adam Goudy came out after looking at some wind damage to our roof, he was very patient with walking us through the process and very knowledgeable. I was a little hesitant to sign up with a smaller, less known insurance company but they …
Our shower wasn’t draining properly and the shower floor was leaking We were redoing it to get it fixed correctly. Our plumber dug thru slab to figure out what issue was and found a broken pipe, he has more experience than we do on this. …