Cenlar has expertise earned through years of continuous focus on the perfection of our craft. Grounded in our values of respect, integrity, trust and caring, every member of our … See more
1 star is too generous, their failure to communicate or offer any options to resolve issues electronically has cost us lots of time and money. This is the worst banking institution we have ever dealt with, and this is coming from a B of A …
I paid off my mortgage in May, but they still took out the payment for that month. It is now almost October and I still have yet to be reimbursed. I have called multiple times and am told that they will reissue the check. I still haven’t …
Didn’t even choose this bank. my original loan officer transferred me to them without my permisson. They do not even have an online bill pay. there is also no app to check my loan amount. i do not recommend them i tried calling them 3-4 times and i was always on hold
Dear complainers, file your complaint with the Consumer Financial Protection Bureau (CFPB). That is a federal regulator that can, and will, actually do something to help you. They can, and will, impose fines against the company if they are …
I give them -5. Never in my life have had to deal with rude and incompetent, so called professionals. They can’t answer simple questions and have a habit of hanging up. They lie about when they sent a check, took a half a dozen phone …
Terrible incompetent customer service. They allowed my homeowners policy to lapse. When my insurance agent called to get it resolved they told him they couldn’t provide him an information because his name wasn’t on the loan. All he wanted to do was verify my account number and mortgage clause.
How can you transfer a mortgage and continue to report to the credit bureau?! They are tanking my score and reporting non-payments when I no longer have business with them! Each call results in some employee creating “tasks” and telling me …
Would give a 0 if I could. They are a nightmare to deal with. Do not use this company for anything. They do not know what customer service is and effectively steal from you.
I have mortgage with Cenlar. It went up after a year, and they fumbled and couldn’t explain why. They then claimed it was insurance costs, but we switched to a CHEAPER insurance. When we called our insurance, we were being billed for the …
Worst mortgage company I have ever worked with. I did not choose them as the company I worked with sold my loan to them. Did not pay my property taxes on time and contacting them on multiple occasions on what had to happen. Atrocious customer service.
Hands down, the worst bank I’ve dealt with in 25 years. One of the worst companies, period. If it can’t be done online, it can’t be done. Contacting them is utterly futile. It’s like an unsupervised group of kids making up answers as they go. I’d rate them with zero stars if I could.
Sent them two payments (first payments) and then called to be sure the money was allocated correctly … they can’t even find the money! They took it but didn’t apply it to our account … we have spent countless hours on the phone with …
They lie to contract workers, harass them until they lose a baby, and do not tell many customers the truth about their options re: natural disaster home relief. I would hire a lawyer to fight for me if I needed a home loan modification. I haven’t owned a home in many years.
I would give no stars if I could. Wow they are awful. Every month I have to deal with something that they messed up and it takes a long time for them to fix it. It’s not worth it. I didn’t even choose them, my original loan service gave it …
Absolutely the worst loan administration company I’ve ever worked with.
Their customer service is horrendous… They will put you on hold for 10 or 20 minutes or transfer you to another individual.
NEVER work with their companies!!!
This company is the worst. I’ve been trying to straighten out my flood insurance policy 5 times and have been transferred to about 4 different phone numbers each time, only to find the nobody could ever help me. On top of this, I’ve been …
I work in Mortgages and this company is pretty bad. if you get through the gauntlet of the automated system the employees are unable to help you. pretty sad honestly trying to get anything done with them.
Terrible customer service ever plus they’re rude and will charge you extra fees. And this company will move your mortgage, change your bill and raise the rates. Please save yourself the trouble never allow Cenlar to buy your loan, very unprofessional and barely can talk without using slang.
Does not reply to emails and the website doesn’t work. My payments are being made 8 months in using photocopiers of my citimortgage statements. This company is useless. The worst people I have ever tried to deal. God help them if I ever actually get one on the phone.
I would give no stars if I could! This is the worst customer service I have ever dealt with in my 69 years of life. There is no concern, no follow through!
I have been trying for months to resolve tax and escrow problems that have …
I too am waiting for my reimbursement it’s been over a month. I just filed a court case!
I wish I could give them a 1/5 star. Customer service sucks, they are quick to …
Cenlar is the worst. Provided me with the wrong account number upon assuming my loan, I made payments to that number, and they can’t find the payments. It’s been over two months with no resolution and I continue to get harassed by their debt collection people. Very unprofessional and unhelpful company.
This is the most incompetent bank on the face of the earth. The only way they stay in business is by buying mortgages, because nobody in their right mind would choose this company by choice. It takes days to respond to requests, long hold …
Absolutely the WORST service ever! I’m not over exaggerating, the customer service it’s horrible, almost every month my bill changes, it goes up and down and when you call them they don’t take care of the issue, the letter communications …
Probably the worst customer service I have ever received. I have been waiting for the same issue (being overcharged; their mistake) to be taken care of for 3 months. It’s not that they’re mean or ill mannered on the phone; they just do not …
Called customer service and the person I spoke with knew less about mortgages than I did! I just had some simple questions about my statement that I didn’t understand and he had no answers for me! I think their support group needs better training, people that can actually help.
My ID here is for another business we run but my comments on Cenlar are related to a recent refinance my wife and I did with Loan Depot. Loan Depot has outsourced servicing to Cenlar and it could end up costing them dearly. Our experience …
Unsatisfied with this loan company. Ask you mortgage company before they sell it off to CENLAR. They are not easy to reach on the phone. Your mortgage will go up without proper notification. If the company is reading this, please contact me ASAP.
I have a mortgage, that was sent to this bank. They assisted me through changing bank accounts then said I would have to make a one time payment online. Because the change of account won’t take affect on time for the payment, and the other …
The worst company ever!! In 22 years after being sold to Cenlar credit rating down the toilet due to erroneous reports of late payments. Every month for 6 straight months. Then you call and can never get anyone who knows what is going …
Tried to set up an escrow account with them. Told them my property taxes were public record and they could look it up. They declined. Said they needed a hard copy of taxes. I asked if I could email. They said fax or mail only. It’s 2019. It’s ok to use the internet. Weak
Company operates like they are in early 1980s with process and technology that was probably intimidating even in 1980s. Average wait time is 35-40 min, current customer rep will either contradict previous one or give you a new data point …
If I could rate this company lower than one star I most certainly would. The longest wait time on calls, that end up not being resolved. A website that doesn’t give you access to all of your information and employees that don’t have answers …
I could not find my 2016 1098 so I called on 3/24 to request a copy. They told me they could fax it over immediately. They faxed me the 2017. Called right back and a new rep said they couldnt fax it but could email it within 24 hours. They …
This company needs to be shut down. No one knows what they are doing, get different answers every time I call. Don’t know how they can’t be fined or penalized give the business practices they have. Unbelievable!!! If you have a choice for your mortgage company a toddler could do a better job. Run as fast as you can!
As far as I can tell, these guys aren’t actually criminals. Instead, I believe that incredibly bad “customer” service is simply part of their business strategy. It certainly reduces training/staffing costs, and the resultant …
SERIOUSLY the WORST Mortgage company ever. Continually “lost” payments my bank and I have proved as being accepted and cashed by them. Customer service is horrible and ignorant. I would never recommend this company to anyone. They might …
When trying to pay down the balance to cancel my PMI, they directed me to pay online, but the system would not accept a principal payment (only an early payment for next month). The auto phone system would not accept a principal payment. …
Run away from this bank unless you have hours of free time to waste every month to talk to their customer care to fix one issue. And btw, it will still not get fixed
Cenlar md mistake on escrow shtg applied it as x mortgage pymt and my poor moms monthly pmt. Went up double for 3 years they promised to fix and never have and harrassed us with threats of forcloser! Horrific Co.!!!!!!
Was refunded excess funds in the escrow account and now the monthly payment has increased because there is not sufficient funds in the escrow account for taxes and insurance.
I thought I was the only one that felt so negatively about Cenlar until I went online to view the reviews! I agree with everybody about how their customer service is handled. I get numerous phone calls requesting documents that I’ve …
This is by far the worst mortgage company I have ever seen, they leave you on hold for an hour just to be told to call someone else that never answers. I don’t understand how they are still in business.
One of the worst banks to mortgage your home that I’ve ever dealt with. The right hand doesn’t know what the left hand is doing. Even if you do what’s asked of you, you’ll still get jammed. What a joke. I refinanced my home last year …
This out-fit is trying to run what seems to me to be either incompetence or fraud re home-owners insurance. They are billing me over $8000.00 per year for a 2 BR condo worth some $30,000 and with the material structure already fully covered …
i worst company ever.. cenlar bought out my mortgage company back in oct. i was informed by cenlar not to make my first payment until i received my first statement from them. when i finally got my bill in the mail the statement said it was …
Absolutely the WORST company!! WAY TOO MANY issues to call-out on this review, but ZERO response to issues, ZERO accountability for their obvious mistakes, ZERO effort to correct mistakes on their end, and ZERO knowledgeable contact …
what a bullshit company. They screwed up my escrow account big time and refusing to pay my local tax. They are holding on to my hard earned money and making excuses when i call them. They are keep telling me that haven’t received my fax or email. DONT deal with this company and find yourself different loan provider.
This is the worst company to have a morgage through and the website is so complicated to make a payment. The new site is worse than the old one which I did not know was possible. Every month it is an issue to make my payment. It says you …
Horrible customer service. I called and asked if they did lines of credit. I was told they did and they would transfer me but was disconnected. I called again, was put on hold for a long period again and when my call was answered I …
The WORST customer service. NOT ONE COMPETENT PERSON WORKS HERE. I have been on the phone for 2 hours trying to PAY THEM. Transferred to the wrong department countless times. Hung up on twice. The people who work at this call service are …
Unbeknownst to me, I was saddled with CENLAR when they acquired my loan from CitiBank. Knowing about the slapdash manner this outfit treats people should cause any prospective client to run away from them as fast as he/she can run! Terrible customer service and worse communications procedures!
To the few people with “no problems”… give it a couple years for them to mess up the escrow calcs and see what happens when they increase your payment by $300 a month to make up for their mistake. …
They expect your to call to get help with your mortgage and statements but when you’re waiting for an available representative they HANG UP ON YOU!!! Absolutely horrible!! Plus they don’t seem to want to help you with options or work with …
I just had a really negative experience with someone named Ebony. I was in a good mood when I called in. I was polite and cheerful but every response was deadpan and negative. That was the most negative experience I have had. She was …
the WORST mortgage company i have ever dealt with. 0 customer service simply do not care about the client leave you on hold why because the employees are clueless! If i could give a 0 I would.
I didn’t ask to have this company service my loan, my deal was with FBC. CENLAR in my limited interaction has been rude beyond belief, unprofessional and they don’t give a rats butt about servicing anything but their needs. They are …
Will describe with more details laters but for right now I have such a big issue. Many customer service are bad except few that are nice. However, tbey tell you what you want to hear and then bang the payment is high and not updated. I used …
I guess all the 1* rating says it all… They are sending me delinquent notice for a remaining balance of $3.18 but you cant pay it thru their website and if you are lucky to have someone on the phone they don t perform the correction or hang up on you…..pathetic business.
It has been a nightmare dealing with this company. They say they paid one amount in taxes, while the county says they paid another. The county can provide proof and CENLAR can’t. Everyone I have spoken to says they see the problem and are …
I want to start off by saying that after reading all the reviews and experiencing myself, all the negative reviews are “bullseye” right on the money. I’ve been calling this company since Friday November 3rd through Monday November 6th. …
Have not had any issues at all. All of these scathing reviews scared me, but I’ve had nothing but good experiences. Their call line recognizes you by phone number, asks for the last four digits of your social, and then allows you to easily access loan and payment information.
Dealing with this company is an absolute nightmare. Every time I get customer service on the phone they assure me the check has been sent to my insurance company since I escrow for my home owners insurance. I have had to call over 8 times and there is still no resolve. Do your self a favor and stay far away.
Horrible customer service! My loan was just transferred to them, and they charged a rush processing fee for my first mortgage payment to them. When I called to have it removed, because the bill they sent me was already paid to the …
Either you want to pay extra principal or pay off your mortgage loans, this company gives you a hard time. The service representative tells you different things and makes it hard for you to save your own money by earlier payment. I was …
I had similar issues that everyone has stated in their reviews. I make my monthly payment on-time and often ahead of time. However they cannot seem to get around to taking the money out until it’s considered “late” and they charge me for …
All the reviews about how BAD Cenlar are true!
Customer service reps are nasty and even though they took my money in escrow, the were late paying my insurance premium! …
Worst Company EVER!!! They did not pay our taxes that were due told us to fax over all the information which we did 3 times claim they never received it. Finally sent out the payment and by then it was late and they sent it to the wrong …
Anything that can go wrong will go wrong with this company. Every time I called, reps would take notes but didn’t do anything about it. It still drafts from my bank account when my mortgage is paid off. The reps will apologize profusely, …
This company is extremely unprofessional. I made a payment for my loan by check, to which was cashed and applied to someone else’s loan. This was on 7/6/20. I have since been trying to get my money applied to my loan. I have sent in proof …
This is the WORST company I have ever done business in my life. My loan got bought out by them and they failed to send me bills on time and 3 months later send me a bill for almost $6000. They refused it was their fault. This is a company …
I was on the phone with them for 37 minutes, transferred, the automated phone system stated I had entered my SS# in wrong twice, spoke briefly to a callous sounding female representative who certainly seemed displeased she had to utter any …
This mortgage company is TERRIBLE!! The customer service reps are NOT knowledgeable. I am currently going through an ordeal regarding a PID issue for my area. 1 of their reps said it would be paid by them. Now, I am finding out that it …
They are the worst mortgage company to deal with EVER!! Can’t use their websit to make a payment, so I have to call into customer service and on hold still after 1 hour and 26 mins!!!😬😬😬 My time matters too!! Sheesh… …
As you will read below, this company is the worst. I was trying to make a one time payment to eliminate PMI.
1) website is terrible and difficult to use and you have to make payment of one …
Took two payments from my bank account when only one was authorized. They did refund the second, but it’s taking forever to propagate it through there system, so I can get an accurate payoff. This will most likely delay my refi closing. …
Why is this company still in business??? I’ve had to pay 2 months of high mortgage payments because they can’t get the stupid escrow right. Now they’re complaining I don’t have enough flood insurance. Seriously??? It meets the …
They deserve to be ranked a 0 because the customer service at this bank is HORRIFIC!! It has taken me 2 1/2 months to go through a loan modification because they can’t keep track of email submissions. I called the main office in Ewing, …
If this company buys your Mortgage Re-Finance with another company as fast as you can. Terrible customer service you can never reach the same person twice so when you speak to someone you better make sure they documented that …
Absolutely the worst. They Lost over 7000.00 in escrow and it took 6 months to get them to admit the mistake. Meanwhile they insisted I owed the money that I had all receipts for. They finally admitted to dropping my inquiry and ignoring …
No stars, if that were a choice. Three of our mortgage payments have been lost, with no apparent knowledge from CENLAR of where the money is. We’ve been given multiple bad fax numbers to send proof that the funds are coming out of our …
The level of incompetence at this company is astonishing. I signed up for their budget draft program and got a confirmation that I’m all set, after one biweekly payment the automatic payments stopped happening and I started getting letters …
My mortgage, like everyone else, was bought out by Cenlar. I don’t think there is a person alive who would pick this company as the reviews are terrible, because the company is terrible. Let’s start with the the website, you cannot upload …
Cenlar has the most incompetent customer service I’ve dealt with. Tried to change a mailing address for MONTHS after mailing an official change of address form provided by them, faxes and emails, all proven to be Fruitless.
SHADY SHADY SHADY- someone needs to check in on Cenlar. Our mortgage loan was with them. When we went to refinance they would not provide our loan officer with the payoff statement even after contacting them multiple times. Isn’t this a …
My wife and I currently have a rental property loan with Cenlar. We are in the process of refinancing with a different company. The company we are refinancing with asked us for our most recent mortgage statement with Cenlar. This …
I have worked hard over the last few years to be able to buy my first house and Cenlar has ruined the whole experience. They claimed to have not received our first payment and have taken my second payment as first and keep calling about the …
Terrible customer service. The people I talk to are nice but absolutely useless in doing anything helpful. They’ve been collecting too much for county tax for over a year. I’ve been dealing with their tax department for several months now …
It’s bad enough to lose a parent at a young age, it’s even worse when CENLAR is your parent’s loan holder. Their downright deceptive and predatory practices has brought my sister to tears and caused a tremendous amount of undo stress to the …
Yes. Like the others said. The worst service in the industry.
They bought my loan with others from Citi when I had 3 payments to go.
The first automatic payment withdrawal was 12 days late. The 2nd one was on …
I called and chatted to reset my online account. I answered all their questions and when I went on my account it still says I’m not regerstered. I always have problems registering with this bank online. I do everything online, banking …
The letters say two sets of hours: regular customer service and collections dpt but there is no separate number for collections, and NO WAY to reach them between those supposed open hours of 8-10 PM when regular customer service is …
If I could give zero I would. Horrible customer service. Yes they send notices out, but when you call to find out more you will get a different answer from different people. I have also been told multiple times that I would receive a call …
My mortgage company Bryn Mawr Trust, sold my mortgage to a company in any way New Jersey I believe it’s this one, but I can’t get straight answers from either Bryn Mawr Trust or the people at the end of this phone number. I can’t get the …
Cenlar practices unfair business practices, makes hundreds of internal mistakes and blames them on the customer. Because of their ineptness, they sent us the wrong balances caused mistakes on our mortgage payment recordings,and made …
WORST COMPANY EVER!
I only want to pay my mortgage! I got a notice from Weichert that my loan had been purchased by Cenlar. I was told that i can start making my payments to them …
Horrible company. They’ve been stealing money from me for over 7 months. My township sent them a letter in Dec 2015 stating that my tax assessment had been lowered, so Cenlar should reduce my monthly tax escrow payment. It’s now July and …
My loan got sold to this AWFUL company. Years later, after selling the property, they debited another payment. After multiple phone calls and complaints, over a month later, we STILL haven’t received the check with their refund. They basically take an interest-free loan from their own customers.
If I could give this company negative stars. I have had an ongoing 6 month issues that’s gone unresolved and is causing me to pay an extra grand a month on my mortgage for their refusal to fix my issue. Wait times are HOURS, representatives …
Website is extremely difficult to navigate and rarely will let me log on (no place to enter user name or password shows up). You call the customer service line and repeatedly get hung up on without talking to an actual person, you make it …
Don’t do it! This company is the very worst. I was minding my own business, working at home, when they called me. When they call you they will make it sound so nice, promising things that will never happen. Their rules are absolutely …
I don’t even know why I am writing this review. This company already has 1.2 review rating after 199 Google reviews as of August 3rd, 2018. In any event, if your mortgage broker mentions Cenlar to you, I urge you to reconsider. This is the …
We have had the mortgage on our primary residence serviced through Cenlar for almost 2 years now. Every December (as we do with the 3 mortgages that we have on our rental properties that are not serviced by Cenlar) we pay our January …
If I could give minus 100 stars I would. This company is beyond horrible they need to be sued for their neglect and erroneous practices. As I am reading these reviews, I realize that I am not some special case, but one of hundreds of people …
I have had one or two customer service personnel that acted appropriately, but their overall service is horrible. I just don’t understand how they can remain in business this long and still have a business. Out of all the companies that I …
I’m surprised to see all the negative reviews on here . Originally when I purchased my home my loan was sold to CENLAR and I got extremely worried after reading the reviews. …
I wish I could give them a 0 Star rating. They are horrible!! They mailed a $4500 check out in regular mail, but told me that they would have it back to me in 24-48 hours. They didn’t even give me the option of prepaying for the overnight …
Citibank did a very dirty trick to their customers by transferring all of their HELOC Accounts to Cenlar. No paper statements are provided by Cenlar, no advance notice whatsoever about the date and amount of the first Automatic Debit from …
What a F joke this company is!!! I requested on 2 different occasions for a new payment book since our taxes went up, making our mortgage $14 more a month. They said they mailed it both times, but I never received it. I even spoke with the …
Another bank of ours that’s located in NJ sent us the wrong address for billing, the money order ended up arriving at this particular bank. Called to see what we could do to get the money order back. They told us it would be back in 2 …
Screwed up my escrow, didn’t pay my insurance, got a notice of intent to cancel and they didn’t even know. Now past original notice of intent to cancel and they still haven’t replied to emails. Only way to reach them is by phone. Won’t …
Dutifully collected 5K for escrow, paid $130 (incorrectly obviously) in property taxes and didn’t bat an eye. After informed them of this error and emailed them the correct information / forms they then still failed to pay my taxes and …
0 stars. Agree with the majority providing reviews worst mortgage company/servicer I’ve worked with EVER. I am NOT a former CITI customer and now will never be one for sure. Reached out to the loan recast group and have received NO …
The absolute worst mortgage company to deal with!!! Quick to get your money but can’t get a hold of them when you need them. Customer service is terrible.
They assumed our original loan and the service has been absolutely terrible. They increased our mortgage twice in one year. It takes at least 30 minutes to speak with a representative no matter the time of day. Their website is poorly …
We paid our mortgage with a check to have a paper trail. Cenlar cashed the check for the wrong amount. We opened an incident with our bank and sent a check for the remaining amount. Cenlar then told us that the money was sent back and we …
In 17 years, never have I had any problems with my mortgage until it was sold to Cenlar in September 2013. Since September I’ve had an accumulation of problems every month including lost payments, erroneous foreclosure notices, lowering of …
HORRIBLE…. I am on hold now waiting once again to ask them to send me a paper statement. I have called 7 times and each time I am told it is going to be done and I receive nothing. I’m trying to sell my flipping house but the new lender …
“0” NOT A 1 STAR —- Review Absolutely the biggest mistake Renasant Bank Company ever made. Since taking over the billing there have been no communications except Renasant saying this was happening nothing from CENLAR. Until I received …
I wish I could leave negative stars. As my loan was transferred over they imputed my wrong social security number. Can not file my taxes. Have spent over 30 hours on the phone with them and nothing has been accomplished.
This company is the WORST. My mortgage was sold to them a few months ago, and they “lost” the majority of the payments I made. I’ve had to call so many times, and customer service keeps opening cases for me, and their “research” …
I hate to post this, but cellar doesn’t allow my dad to make online payments only check to be mail, we always mail them and they never received them until 3 weeks or 1 month later, they just don’t process fast, but the problem is that when …
Like a lot of people, I was terribly disappointed and a little nervous when my loan servicer transferred my loan to CENLAR. One look at the reviews and I was on the phone seeing how I could get out of this situation. It’s been since May …
These people are the worst organization. They are absolutely awful and nickel and dime you at every turn. The company is run by scam artists that should be ashamed for the way that they make money off of hard working people.
Phone Customer Service is wasting precious time and it’s been several phone calls and several months and they still haven’t updated my new tax exemption information and we’re paying $350 extra each month. …
Cenlar over charged my December Mortgage 2 more times, turned my checking account into negative. My bank fined my for $70, and cenlar is denying their mistake. Customer service is a joke.
The only reason i gave them 1 star was because 0 stars was not an option. My mortgage was sold to this company without my permission. I have had nothing but issues with this company. The 5 times i have called them about issues with my …
Very shady company, I was told by the mortgage lender that Cenlar brought my loan and also receive the letter stating that I should not make a payment to old lender. I read these review and paid my old lender anyways, luckily it worked out …
I need a supervisor or someone competent, who works at the PHYSICAL location in Ewing, NJ to please contact me. I’m beyond sick of dealing with Cenlar, especially the last 10 months. Worst experience I’ve ever had and there is always a continuous ongoing issue of some sort.
Called and asked for the mailing address to payoff our Mortgage, and I was given the incorrect mailing address. I waited a few days and realized the payoff was not posted so I gave them a call. They treated our concern with no …
Horrendous experience. Have not yet received my tax escrow balance after loan pay-off almost 3 months ago. Cenlar has not complied with RESPA, 12 CFR Part 1024 (Regulation X) and should be fined accordingly. Formal complaint has been made to Consumer Financial Protection Bureau.
Worst company I have ever dealt with. Let my flood insurance lap even after reminding them multiple times which canceled my flood insurance during hurricane season,,,in Coastal Carolina. Sent me $400 for escrow overage then said I was $509 …
How the hell is this place still in business?? They have the worst customer service…like another reviewer, I have been dealing with an escrow overage which I’ve been trying to get resolved for two months now. Each time I call, I’m told …
It’s a shame that Citibank transferred my mortgage to such an incapable company. Cenlar has caused me nothing but frustration.
Customer service agents are unable to answer any questions and if you call to …
Would love to give 0 stars. Difficult to work with while they had my loan. Then they messed up my loan weeks before selling it and now they won’t take my call to explain what happened and my new mortgage company says something looks wrong …
I have never seen an organization that can be so terrible at what they do and still be in business. They are messing up our escrow account on average of 2-3 times a year. From taxes, to escrow or principal only payments, everything is …
This company refuses to acknowledge a payment that I sent by money order. Even after it was proven that was cash I still do not get a credit. It makes it seem like I’m a month behind when I’m really not. I can’t wait to refinance and get the hell away from this company
So my loan just got transferred from Amerihome to Cenlar. I didn’t know the customer service could get worse coming from Amerihome, i was wrong. I cant believe a company like this is still operating. All of the employees i have dealt with …
Incompetent! Improperly trained, rude and lazy. I had been notified that my mortgage payment deduction would be reduced due to my escrow being reduced. I have been communicating with the folks at Cenlar for 2 months just trying to keep my …
If I could give negative stars, I would. Every time I have called to resolve an issue, they do not resolve the issue but try to deflect the issue or avoid it. I have had their customer service hang up on me several times. I called today and …
Worst run company ever. Paid off my mortgage balance (with the provided payoff balance as provided by cenlar) and the account was reported as closed to Transunion. …
My mortgage was sold to Cenlar less than a year after I purchased my first home. I had absolutely no problems with that transition. Several months ago, I received an escrow analysis that did not recognize my homestead exemption. I called …
Service sucks, website was broke could not make a payment. Had to pay by phone. The email me telling me the website is faster. Unreal. Wish there where other options.
This company is horrible. The customer service can’t help with anything. All you get is the runaround. There’s never a resolution. You’re told they are working on your issue and everything is fine, but when you check back, nothing has …
I refinanced my 2 Cenlar mortgages with another lender Fall 2020. I have been trying to get my year-end tax statements from Cenlar for weeks. It is always the same – I try to log on to download the documents but my account has been disabled …
Notice the response from Cenlar in each one of these complaints in the reviews is the exact same. It does not appear that there is a human that even monitors and addresses the complaints. It seems to be an automated response. I don’t …
I have never missed a mortgage in 27 years. A miscommunication with Cenlar on my direct draft payment and now I have a late mortgage payment. I called customer service, zero interest in helping resolve the error. Now, I have a late mortgage payment on my credit report.
Website is always messed up. Called in 7 times to obtain my documents or access to website since it is down… they say we’ll send email with your requested tax information. What do they send in an email?? Instructions on how to log on to …
Please take my advice and RUN from any relationship you may have or may be thinking of having. This company has some the WORST customer service ever. Every time you call in, it is at least a 2.5 hour wait to speak with someone and that …
Definitely the worst company I’ve had to work with during the course of settling my dad’s estate. Worse than Comcast, or any financial institution. The company itself is very disorganized, and every request has to be made 3 or 4 times. The actual employees are also incompetent and rude.
This has been a terrible experience – I’ve been working with the Assumptions department for MONTHS and it has been unresponsive and so backlogged that the application is STILL not found, even though the tracking shows that they have received it over a month ago.
Cenlar is horrible! Our credit union home mortgage uses Cenlar as its servicer. They failed to pay our homeowners insurance that was in escrow in our account. We found a YEAR later that we had no insurance coverage. They flat out lied …
Citibank moved my loan to Cenlar without my consent. It is a nightmare since then. I send a request to freeze my account and stated that it is urgent. It took them 15 days to send a reply like “Sorry for the inconvenience”. It took them …
I am giving 1 star because I cannot give 0. This is absolutely the worst mortgage company EVER. They make errors on calculation and then have the audacity to reverse payment and once you show amount submitted is correct still want to …
Cenlar never paid my property taxes. After several attempts to get it straighten out, they took out money out of my escrow account to pay for the penalty. Based on the number of bad business practices I have seen on here I have started a complaint with the Federal Reserve Consumer and New York State.
Beware of Cenlar FSB poor business practices. In August 2020 I refinanced and Cenlar was paid off. Its even noted on their website that recording of mortgage realease are completed within weeks of their payoff. …
NIGHTMARE!! UNBELIEVABLE!! OVER A MONTH JUST TRYING TO GET THEM A PAYMENT THAT IS COMING FROM THE MILITARY ASSISTANCE PROGRAM AS I AM VETERAN, I HAVE SENT EMAILS, FAX, SEVERAL PHONE NUMBERS AND STILL WAITING FOR THEM TO REVERSE THE MONEY …
As someone said if I could give zero stars I would. Cenlar is literally the worst. They have no idea about anything. They call me and I’ll get automated messages. Everytime I speak to someone regarding my account they give me different …
Worst place to have service your loan. They make it so hard for the customers to resolve issues that are Cenlar irresponsible fault. They are horrible at managing the customers escrow account and don’t give the employees the resources to …
Escrowed in our property taxes and Cenlar decided not to pay property taxes. Keep getting a run around from them and they keep saying they will “investigate” to see if it is their fault. When clearly I paid them money to pay it. Very very frustrating! Definitely do NOT recommend this company!
My loan was sold to cenlar and now that I’m trying to refinance no one seems to be able to find the paperwork I need. I’ve been trying to get this lien release for going on 5 months now. Emails have been sent faxes phone calls waiting on …
This is the worst bank to have a loan deal with they are very inconvenient and it’s always an issue and always a hassle to get anything fix I’m still trying to get things fix from March their communication is terrible and I’m trying to get …
Incredibly difficult bank to engage with. Customer service is unprofessional and doesn’t go above/beyond to understand customers’ needs. I’ve tried calling, emailing the socialmedia@ address in these reviews; no help. PLEASE do not use …
This is absolutely the WORST!!! I have been trying since April to get my flood insurance coverage information updated for my mortgage. Five times I have tried. This includes two faxes that I have had to pay for. Numerous calls to customer …
I just got my mortgage recast effective 1/1/21. Things look good on their website as far as how they show my new terms but now they have disabled online payment option so I can’t pay. I tried paying by phone but nobody picks up. I only …
If i could give this company a -10 star i would. I made 3 payments to this company for my 3 months since I’ve been with them and they only applied 2 payments to my account. They basically are stealing money from their customers. But I’m the …
I will start by saying I do not like giving anyone a 1 star review, but if I could give them a 0 start I would. I am with Cenlar because of my mortgage broker who is not longer with the company. The customer service is the WORST of any …
I’d like to give zero stars but Google won’t allow it. I have been trying to pay off mortgage since 1/2021. Now, in August 2021, I have an attorney, NYS Department of Financial Services and the New York State Attorney Generals offices …
If I could cenlar 0 stars I would. I had Citi mortgage they’re amazing and then my account got switched these people. I didnt have an issue with them for 2 years. Now I’m having an issue, all I want is for my account mortgage payment to be …
They never approve loan modifications, always say you are missing documents and you will have to resend them in multiple times, took 8 months twice just to process my application for loan modifications just to deny me. It’s all a scam. …
I have proven on a number of occasions that I DO NOT need insurance on my equity line of credit through Cenlar as it is already paid through the first mortgage holder. They say they are going to correct this and send me a refund, but every …
I wouldn’t give them 1 star but that’s the only way I could write the review first of all I like to say I am not surprised from all bad reviews they are completely unprofessional and dishonest always playing games with you most of the time …
This company lost two mortgage payments (Oct & Nov) that I sent via USPS priority mail on 10/15. Tracking shows that they were delivered on 10/19 at 11:36am now Cenlar can’t locate the payments causing my mortgage to be 30 days late. I …
Update: after bellow’s post, I was contacted within a few hrs via email and the docs I had been asking for were emailed to me within 24 hrs so I amended my rating accordingly. Thank you …
Will give negative if possible. Extremely unprofessional and either the agents have no idea what’s to do or they simply lie so you don’t bother them further. …
This company has the worst customer service I have ever had to deal with hands down. I have called multiple times only to be placed on hold for over 30 minutes each time. Then the transfer your call and you have to explain everything all …
We started a mortgage through Citi. Citi sold our mortgage to Cenlaur. I was really concerned after reading the supremely negative reviews and determined that, as long as we never needed anything from them or anything out of the ordinary …
Cenlar is the worst mortgage servicing company ever. I have spent about 2.5 years asking them to correct a mistake they made, and nothing has happened yet.
Extremely difficult company that does not prioritize helping customers with their problems. Supervisors won’t talk to you. They don’t care about you as a customer and don’t listen. The customer service representatives are nice and try their …
I got a HELOC from them when I bought my house in September. I cannot gain access to the funds because they say that the signature on my checks do not match their “signature cards” and they are out dated (even though I have never tried to …
Want to share my experience: my loan was purchased by Cenlar, for whatever reason, not all escrow amount were transferred to Cenlar, a substantial amount of escrow balance was left in the old account of the old mortgage company. Cenlar …
I would give them a zero rating if i could. Worst company ever, incompetent employees and repeatedly have engaged in fraudulent activity with my loan. They’ve taken multiple monthly payments from my account in a 6 week period without my …
Absolute worst experience with such a dishonest company. Cenlar purchased my loan from another company and increased the principle balance by not giving me credit for close to $4K of payments i had made prior to them owning the loan. I then …
The absolute worse. The representatives are not knowledgeable, they are rude and speak in circles. I was with citimortgage and Cenlar took over. I mentally cannot deal with this bank anymore. I would give zero stars if I could.
Would rate 0 if possible. They acquire my mortgage but don’t ensure they have all the data (including principal-only payments made to the prior lender). Their CSRs basically say “too bad” and that the onus is on me to prove this. Sending …
Horrible Horrible Horrible Mortgage company! Been dealing with a shortage in my escrow because they never took money out for my taxes even though my closing documents stated they were to do that. Now I paid off the shortage and I’m getting …
My loan was transferred to Cenlar and they have been claiming the wrong amount on my mortage for the last 5 months. I have called 20 times and gone through multiple ticket systems all to be redirected to another ticket system. Its honestly …
Literally the most irresponsible company I’ve ever dealt with in my entire adult life!! They are minus five stars. You should hear my story … it is outrageous!! Run far away from this company or any company that uses them to manage your loan .. including Prime Lending!
Assumptions department is impossible to get in contact with, I have emailed them multiple times and after 3 months I still haven’t received a response. The only way to contact them is by email and they don’t even reply to those. I have …
Cenlar sold my mortgage to another company, which would have been fine if they credited my Sept loan payment before they sent all the information to the new company. The new mortgage company sent back my payment to Cenlar due to the fact …
You may notice that the average review for this company is close to 1–the lowest possible review. They really are terrible. After my step-father’s death, they treated my mother terribly and gave her confusing and conflicting information. …
They sent the insurance payment to the wrong company.Then they payed the right company. Took it out of my escrow each time. I have been trying to get my money back for 3 months. Their mistake. .My house note went up because my escrow is …
I would give them a zero if it was possible. Customer service is a complete joke. I tried for 3 MONTHS to get a situation with an escrow overage straightened out and each time they had a different excuse. They promised to solve my problem …
Cellar is awful. When I was first approved for my loan, I had by accidentally typed in my bank account number wrong and the payment kept bouncing. I tried very hard to find out what the issue was and it took multiple pay periods (months) to …
I’ve filed a law suit against Cenlar because I lost my home because of there negligence, can’t get thru to speak to anyone and my question is if my checks were good and the right amount then all of a sudden it’s not and they can’t explain …
To everyone having issues with Cenlar, report them to the Office of the Comptroller of the Currency at Helpwithmybank.gov. There’s a place to file a complaint on the website. …
This is the worst mortgage company I have ever seen !!!!!!’ This is the second time that they screwed my homeowners insurance up. I called and told them that I have already paid for a new policy and just needed to up date my insurance but instead they sent another payment out of my escrow. This company is impossible
Absolutely rubbish, I made payment of 3000k towards my principal, to see first money being taken from an OFFICIAL check, then to see somewhat of reversal ( no money was ever return to me ) when I call them they claim money was applied to a …
Turned off my ability to pay online, provided a phone number that goes in circles, not one human anywhere, and now my payment is late. My mortgage got sold to this terrible company and there’s nothing to do.
Citi Mortgage should have never sold their mortgages to Cenlar Mortgage company because they dont help the customer at all. The company is terrible I cant get anyone to help me with my account Ive called them 6 times and cant get to a …
Filed a complaints with the Consumer Financial Protection Bureau. This company still has not paid my taxes. I have called and messaged multiple times. No one knows what they are doing and have crazy reasons as to why they haven’t paid.File a complaint with CFBP !
Cenlar is has my home insurance as over 100% more than it is! Now they are telling me my escrow is severely short. The rep on the phone gave me some outlandish answer that it was a future payment. It says “expected to pay NOW” She also …
Stay away from this company like the plague, they are incompetent, it is beyond unfortunate that they service my loan now and no longer Wells Fargo. They have butchered my escrow, caused me hours upon hours of headaches and stress via …
Believe the reviews posted here. Stunning levels of chicanery and incompetence. Unfortunately, you don’t get many options as your lender selects vendors like Cenlar to service your mortgage. …
Cenlar is not a veteran friendly company. I have submitted numerous requests to adjust my escrow and taxes. And continously get denial letters even after providing proper documentation repeatedly via email letter (not fax because it …
Bank is horrible, customer service is comical. 1 agent told me “supervisor is too busy to talk to me,SOMEONE will call me back in 90 minutes…3 day its now a web of customer service lies. Im reporting them to Federal Reserve, Comptrollers …
Be careful when you put in your payment info, I put in my routing number wrong by 1 number. They will send you a confirmation payment is done but will not tell you if something is wrong and the payment cannot be processed. Seems a bit …
Cenlar has been a total nightmare. No one every calls despite a promise of ‘3 business days’. I’ve been threatened by debt collectors despite payments. I’m willing to refinance for a higher interest rate just to have a chance at not having to work with Cenlar again.
This company does not deserve a star !!!!!! Terrible and very unprofessional, I’ve been trying to get my escrow refund since September/ October of 2021. The only thing they do is read the notes of what has transpired. I have my own notes …
I got my refinance through Guaranteed Rate. I made my first and second payment to them. My third payment went to Cenlar. I have been badgered every month since then asking for my “late” payment. I have NEVER been late with a payment. They …
I was skeptical about this company after seeing all of the constant negative reviews but I have zero complaints. We got paired with Cenlar for our recent HELOC and things have been smooth. Anytime I needed to call the representatives were …
This is the worst financial institution I have ever had to deal with. A total bunch of talentless hacks. Stealing money “legally” from me every month and they are constantly changing their story why. Escalating a call to a manager gets you …
One star if I could. Horrible. I have sent them all the documentation they have requested from me to modify my mortgage, and they had the nerve to say my documentation was incomplete. I sent them an official transcript from the IRS and they …
Poor experience. I just started a new mortgage in October of 2022 with Morgan Stanley. They use Cenlar for the servicing. Trying to do a loan modification. Submitted pay down money which has been cashed and paperwork back in November. My …
Wish I could give a lower rating. Cenlar has updated their site and changed the default bank on my account, so my charge declined. I submitted a charge with the correct bank account, so there was no late payment. They will not waive their …
God awful, I have been calling non stop for 6 months trying to get our taxes corrected. Cenlar paid to wrong pin, then didnt tell us until 2 years later when the city notified us of missing taxes, then they pain again to the wrong pin and …
If your loan is with Cenlar.. RUN to another mortgager. READ ALL the previous Reviews. It is DEFINITELY THE WORST mortgage company and I have dealt with many. The supervisors don’t ever want to speak to you and when I actually spoke to a …
CENLAR is not a customer friendly business. They will not work with you under any circumstances. If your loan gets bought out by them, be prepared to not have any customer service at all. Terrible company to do business with. It seems like …
Very unprofessional company. They lost a certified cashier check and they blame you after I track it and was sign for . These people are hungry for your house and will change letters where to send payments. Speak to two different customer …
I mailed my 11/1 mortgage payment on 10/4 to the address provided on my payment coupons. The loan servicer cashed my check in October and yet never applied the payment to my loan. I have made 19 telephone calls, sent 17 emails, and sent 1 …
I don’t ever write reviews, but I felt compelled to review cenlar. I’ve never encountered such rudeness and inaccessibility. They won’t even use email; everything has to be provided by fax, which is essentially impossible now. …
Having a hard time to come our of forbearance and Deferment. The staff is not qualified enought to provide you right information any time you call. Everytime you call the person generates a ticket and pretend she will do this right away …
This bank treats you like garbage! Highly would not recommend to anyone! They hit my credit after promising me that they wouldn’t because the one bank that sold my loan to them didn’t pay them on time but yet they’re telling me that it’s my …
BIG ZERO! NO STAR. WE ALL need to get together and file a law suit. This company is a rip off! They will extend your loan re-mod process over a year, requesting additional documents over and over, then inform you the previous documents you …
My house burnt down and we can not rebuild. The insurance co sent me a check for the loss. I have been trying to get my mortgage paid but they cashed my check but won’t use it to pay off my loan. They are charging me interest on the loan …
This is the worst company I’ve ever dealt with! Been going back and forth with them since June and my issue still has not been resolved. Every time I call I have to re explain my issue with them and they say they are reading the notes on …
I am so disappointed. When I purchased my home last year, I didn’t know that my loan will be sold to Cenlar FSB. For reason beyond me, I needed to assume the mortgage loan. This new mortgage company handled my case so incredibly …
When my loan was transferred. They messed up the details and interest rate. They took the monthly payments and then set it as unpaid when for 2 months. They didn’t return my payment or anything. They still held the payment and listed as …
Incredibly poor customer service. We paid off our loan, I paid more than the amount owed to be safe. We got a statement with a $30 payment due amount, we called. They said it was an accounting error, that they would close our account and …
My original mortgage was sold to Cenlar. I did not pick them.Their customer service is the poorest I ever dealt with. The website was not updated for what customer service was telling me on the phone. I received the pay off letter three …
I’m shocked that CitiBank would let Cenlar service their customers mortgage loans! Had to file a complaint on both companies unfortunately due to the slow transfer and on-boarding of my loan while I am calling multiple times a day to obtain …
Horrible company to do business with. They put a 30 day late payment in my record when it was a new account and they had sent the invoice to the wrong address. I have no late payments in my credit history and made their payment as soon as …
I would 1000% rate this company -100 stars if I could. Cenlar subservices my loan for my mortgage company. Every time I call the service center for my issues I’m immediately sent to a debt collector, as I’ve been having issues with them …
I had my house mortgage with Cenlar. Their website was good and they did a good job about sending me monthly letters, saying how much more I owed. But, there were also some negative things. They were slow to do my escrow properly and …
My loan was transferred to Cenlar towards the end of it. We paid it off and received a satisfaction of mortgage from them. We are currently in the process of selling our house, and we were informed that the title search shows that Cenlar …
1 star is too generous, their failure to communicate or offer any options to resolve issues electronically has cost us lots of time and money. This is the worst banking institution we have ever dealt with, and this is coming from a B of A …
I paid off my mortgage in May, but they still took out the payment for that month. It is now almost October and I still have yet to be reimbursed. I have called multiple times and am told that they will reissue the check. I still haven’t …
Didn’t even choose this bank. my original loan officer transferred me to them without my permisson. They do not even have an online bill pay. there is also no app to check my loan amount. i do not recommend them i tried calling them 3-4 times and i was always on hold
Dear complainers, file your complaint with the Consumer Financial Protection Bureau (CFPB). That is a federal regulator that can, and will, actually do something to help you. They can, and will, impose fines against the company if they are …
I give them -5. Never in my life have had to deal with rude and incompetent, so called professionals. They can’t answer simple questions and have a habit of hanging up. They lie about when they sent a check, took a half a dozen phone …
Terrible incompetent customer service. They allowed my homeowners policy to lapse. When my insurance agent called to get it resolved they told him they couldn’t provide him an information because his name wasn’t on the loan. All he wanted to do was verify my account number and mortgage clause.
How can you transfer a mortgage and continue to report to the credit bureau?! They are tanking my score and reporting non-payments when I no longer have business with them! Each call results in some employee creating “tasks” and telling me …
Would give a 0 if I could. They are a nightmare to deal with. Do not use this company for anything. They do not know what customer service is and effectively steal from you.
I have mortgage with Cenlar. It went up after a year, and they fumbled and couldn’t explain why. They then claimed it was insurance costs, but we switched to a CHEAPER insurance. When we called our insurance, we were being billed for the …
Worst mortgage company I have ever worked with. I did not choose them as the company I worked with sold my loan to them. Did not pay my property taxes on time and contacting them on multiple occasions on what had to happen. Atrocious customer service.
Hands down, the worst bank I’ve dealt with in 25 years. One of the worst companies, period. If it can’t be done online, it can’t be done. Contacting them is utterly futile. It’s like an unsupervised group of kids making up answers as they go. I’d rate them with zero stars if I could.
Sent them two payments (first payments) and then called to be sure the money was allocated correctly … they can’t even find the money! They took it but didn’t apply it to our account … we have spent countless hours on the phone with …
They lie to contract workers, harass them until they lose a baby, and do not tell many customers the truth about their options re: natural disaster home relief. I would hire a lawyer to fight for me if I needed a home loan modification. I haven’t owned a home in many years.
I would give no stars if I could. Wow they are awful. Every month I have to deal with something that they messed up and it takes a long time for them to fix it. It’s not worth it. I didn’t even choose them, my original loan service gave it …
Cenlar were completely incompetent. I’ve had so many problems.
Absolutely the worst loan administration company I’ve ever worked with.
Their customer service is horrendous… They will put you on hold for 10 or 20 minutes or transfer you to another individual.
NEVER work with their companies!!!
This company is the worst. I’ve been trying to straighten out my flood insurance policy 5 times and have been transferred to about 4 different phone numbers each time, only to find the nobody could ever help me. On top of this, I’ve been …
I work in Mortgages and this company is pretty bad. if you get through the gauntlet of the automated system the employees are unable to help you. pretty sad honestly trying to get anything done with them.
Terrible customer service ever plus they’re rude and will charge you extra fees. And this company will move your mortgage, change your bill and raise the rates. Please save yourself the trouble never allow Cenlar to buy your loan, very unprofessional and barely can talk without using slang.
Does not reply to emails and the website doesn’t work. My payments are being made 8 months in using photocopiers of my citimortgage statements. This company is useless. The worst people I have ever tried to deal. God help them if I ever actually get one on the phone.
I would give no stars if I could! This is the worst customer service I have ever dealt with in my 69 years of life. There is no concern, no follow through!
I have been trying for months to resolve tax and escrow problems that have …
I too am waiting for my reimbursement it’s been over a month. I just filed a court case!
I wish I could give them a 1/5 star. Customer service sucks, they are quick to …
Cenlar is the worst. Provided me with the wrong account number upon assuming my loan, I made payments to that number, and they can’t find the payments. It’s been over two months with no resolution and I continue to get harassed by their debt collection people. Very unprofessional and unhelpful company.
This is the most incompetent bank on the face of the earth. The only way they stay in business is by buying mortgages, because nobody in their right mind would choose this company by choice. It takes days to respond to requests, long hold …
Absolutely the WORST service ever! I’m not over exaggerating, the customer service it’s horrible, almost every month my bill changes, it goes up and down and when you call them they don’t take care of the issue, the letter communications …
Probably the worst customer service I have ever received. I have been waiting for the same issue (being overcharged; their mistake) to be taken care of for 3 months. It’s not that they’re mean or ill mannered on the phone; they just do not …
Called customer service and the person I spoke with knew less about mortgages than I did! I just had some simple questions about my statement that I didn’t understand and he had no answers for me! I think their support group needs better training, people that can actually help.
My ID here is for another business we run but my comments on Cenlar are related to a recent refinance my wife and I did with Loan Depot. Loan Depot has outsourced servicing to Cenlar and it could end up costing them dearly. Our experience …
Unsatisfied with this loan company. Ask you mortgage company before they sell it off to CENLAR. They are not easy to reach on the phone. Your mortgage will go up without proper notification. If the company is reading this, please contact me ASAP.
I have a mortgage, that was sent to this bank. They assisted me through changing bank accounts then said I would have to make a one time payment online. Because the change of account won’t take affect on time for the payment, and the other …
The worst company ever!! In 22 years after being sold to Cenlar credit rating down the toilet due to erroneous reports of late payments. Every month for 6 straight months. Then you call and can never get anyone who knows what is going …
Tried to set up an escrow account with them. Told them my property taxes were public record and they could look it up. They declined. Said they needed a hard copy of taxes. I asked if I could email. They said fax or mail only. It’s 2019. It’s ok to use the internet. Weak
Company operates like they are in early 1980s with process and technology that was probably intimidating even in 1980s. Average wait time is 35-40 min, current customer rep will either contradict previous one or give you a new data point …
If I could rate this company lower than one star I most certainly would. The longest wait time on calls, that end up not being resolved. A website that doesn’t give you access to all of your information and employees that don’t have answers …
I could not find my 2016 1098 so I called on 3/24 to request a copy. They told me they could fax it over immediately. They faxed me the 2017. Called right back and a new rep said they couldnt fax it but could email it within 24 hours. They …
This company needs to be shut down. No one knows what they are doing, get different answers every time I call. Don’t know how they can’t be fined or penalized give the business practices they have. Unbelievable!!! If you have a choice for your mortgage company a toddler could do a better job. Run as fast as you can!
As far as I can tell, these guys aren’t actually criminals. Instead, I believe that incredibly bad “customer” service is simply part of their business strategy. It certainly reduces training/staffing costs, and the resultant …
SERIOUSLY the WORST Mortgage company ever. Continually “lost” payments my bank and I have proved as being accepted and cashed by them. Customer service is horrible and ignorant. I would never recommend this company to anyone. They might …
When trying to pay down the balance to cancel my PMI, they directed me to pay online, but the system would not accept a principal payment (only an early payment for next month). The auto phone system would not accept a principal payment. …
Run away from this bank unless you have hours of free time to waste every month to talk to their customer care to fix one issue. And btw, it will still not get fixed
Cenlar md mistake on escrow shtg applied it as x mortgage pymt and my poor moms monthly pmt. Went up double for 3 years they promised to fix and never have and harrassed us with threats of forcloser! Horrific Co.!!!!!!
ZERO STARS!!
CENLAR is literally, THE WORST company, anyone could ever possibly have to work …
Was refunded excess funds in the escrow account and now the monthly payment has increased because there is not sufficient funds in the escrow account for taxes and insurance.
I thought I was the only one that felt so negatively about Cenlar until I went online to view the reviews! I agree with everybody about how their customer service is handled. I get numerous phone calls requesting documents that I’ve …
This is by far the worst mortgage company I have ever seen, they leave you on hold for an hour just to be told to call someone else that never answers. I don’t understand how they are still in business.
One of the worst banks to mortgage your home that I’ve ever dealt with. The right hand doesn’t know what the left hand is doing. Even if you do what’s asked of you, you’ll still get jammed. What a joke. I refinanced my home last year …
This out-fit is trying to run what seems to me to be either incompetence or fraud re home-owners insurance. They are billing me over $8000.00 per year for a 2 BR condo worth some $30,000 and with the material structure already fully covered …
i worst company ever.. cenlar bought out my mortgage company back in oct. i was informed by cenlar not to make my first payment until i received my first statement from them. when i finally got my bill in the mail the statement said it was …
Absolutely the WORST company!! WAY TOO MANY issues to call-out on this review, but ZERO response to issues, ZERO accountability for their obvious mistakes, ZERO effort to correct mistakes on their end, and ZERO knowledgeable contact …
what a bullshit company. They screwed up my escrow account big time and refusing to pay my local tax. They are holding on to my hard earned money and making excuses when i call them. They are keep telling me that haven’t received my fax or email. DONT deal with this company and find yourself different loan provider.
This is the worst company to have a morgage through and the website is so complicated to make a payment. The new site is worse than the old one which I did not know was possible. Every month it is an issue to make my payment. It says you …
Horrible customer service. I called and asked if they did lines of credit. I was told they did and they would transfer me but was disconnected. I called again, was put on hold for a long period again and when my call was answered I …
The WORST customer service. NOT ONE COMPETENT PERSON WORKS HERE. I have been on the phone for 2 hours trying to PAY THEM. Transferred to the wrong department countless times. Hung up on twice. The people who work at this call service are …
Unbeknownst to me, I was saddled with CENLAR when they acquired my loan from CitiBank. Knowing about the slapdash manner this outfit treats people should cause any prospective client to run away from them as fast as he/she can run! Terrible customer service and worse communications procedures!
Worst company to try and contact. Absolutely no help whatsoever after they bought my mortgage.
To the few people with “no problems”… give it a couple years for them to mess up the escrow calcs and see what happens when they increase your payment by $300 a month to make up for their mistake. …
They expect your to call to get help with your mortgage and statements but when you’re waiting for an available representative they HANG UP ON YOU!!! Absolutely horrible!! Plus they don’t seem to want to help you with options or work with …
I just had a really negative experience with someone named Ebony. I was in a good mood when I called in. I was polite and cheerful but every response was deadpan and negative. That was the most negative experience I have had. She was …
the WORST mortgage company i have ever dealt with. 0 customer service simply do not care about the client leave you on hold why because the employees are clueless! If i could give a 0 I would.
I didn’t ask to have this company service my loan, my deal was with FBC. CENLAR in my limited interaction has been rude beyond belief, unprofessional and they don’t give a rats butt about servicing anything but their needs. They are …
Will describe with more details laters but for right now I have such a big issue. Many customer service are bad except few that are nice. However, tbey tell you what you want to hear and then bang the payment is high and not updated. I used …
Bunch of con artists run this place. Some of it you can assume is from bad systems but these guys make Wells Fargo look like a saint.
I guess all the 1* rating says it all… They are sending me delinquent notice for a remaining balance of $3.18 but you cant pay it thru their website and if you are lucky to have someone on the phone they don t perform the correction or hang up on you…..pathetic business.
It has been a nightmare dealing with this company. They say they paid one amount in taxes, while the county says they paid another. The county can provide proof and CENLAR can’t. Everyone I have spoken to says they see the problem and are …
I want to start off by saying that after reading all the reviews and experiencing myself, all the negative reviews are “bullseye” right on the money. I’ve been calling this company since Friday November 3rd through Monday November 6th. …
Have not had any issues at all. All of these scathing reviews scared me, but I’ve had nothing but good experiences. Their call line recognizes you by phone number, asks for the last four digits of your social, and then allows you to easily access loan and payment information.
Dealing with this company is an absolute nightmare. Every time I get customer service on the phone they assure me the check has been sent to my insurance company since I escrow for my home owners insurance. I have had to call over 8 times and there is still no resolve. Do your self a favor and stay far away.
Horrible customer service! My loan was just transferred to them, and they charged a rush processing fee for my first mortgage payment to them. When I called to have it removed, because the bill they sent me was already paid to the …
Either you want to pay extra principal or pay off your mortgage loans, this company gives you a hard time. The service representative tells you different things and makes it hard for you to save your own money by earlier payment. I was …
I had similar issues that everyone has stated in their reviews. I make my monthly payment on-time and often ahead of time. However they cannot seem to get around to taking the money out until it’s considered “late” and they charge me for …
All the reviews about how BAD Cenlar are true!
Customer service reps are nasty and even though they took my money in escrow, the were late paying my insurance premium! …
Worst Company EVER!!! They did not pay our taxes that were due told us to fax over all the information which we did 3 times claim they never received it. Finally sent out the payment and by then it was late and they sent it to the wrong …
Anything that can go wrong will go wrong with this company. Every time I called, reps would take notes but didn’t do anything about it. It still drafts from my bank account when my mortgage is paid off. The reps will apologize profusely, …
This company is extremely unprofessional. I made a payment for my loan by check, to which was cashed and applied to someone else’s loan. This was on 7/6/20. I have since been trying to get my money applied to my loan. I have sent in proof …
This is the WORST company I have ever done business in my life. My loan got bought out by them and they failed to send me bills on time and 3 months later send me a bill for almost $6000. They refused it was their fault. This is a company …
I was on the phone with them for 37 minutes, transferred, the automated phone system stated I had entered my SS# in wrong twice, spoke briefly to a callous sounding female representative who certainly seemed displeased she had to utter any …
This mortgage company is TERRIBLE!! The customer service reps are NOT knowledgeable. I am currently going through an ordeal regarding a PID issue for my area. 1 of their reps said it would be paid by them. Now, I am finding out that it …
They are the worst mortgage company to deal with EVER!! Can’t use their websit to make a payment, so I have to call into customer service and on hold still after 1 hour and 26 mins!!!😬😬😬 My time matters too!! Sheesh… …
As you will read below, this company is the worst. I was trying to make a one time payment to eliminate PMI.
1) website is terrible and difficult to use and you have to make payment of one …
Took two payments from my bank account when only one was authorized. They did refund the second, but it’s taking forever to propagate it through there system, so I can get an accurate payoff. This will most likely delay my refi closing. …
Why is this company still in business??? I’ve had to pay 2 months of high mortgage payments because they can’t get the stupid escrow right. Now they’re complaining I don’t have enough flood insurance. Seriously??? It meets the …
They deserve to be ranked a 0 because the customer service at this bank is HORRIFIC!! It has taken me 2 1/2 months to go through a loan modification because they can’t keep track of email submissions. I called the main office in Ewing, …
If this company buys your Mortgage Re-Finance with another company as fast as you can. Terrible customer service you can never reach the same person twice so when you speak to someone you better make sure they documented that …
Absolutely the worst. They Lost over 7000.00 in escrow and it took 6 months to get them to admit the mistake. Meanwhile they insisted I owed the money that I had all receipts for. They finally admitted to dropping my inquiry and ignoring …
No stars, if that were a choice. Three of our mortgage payments have been lost, with no apparent knowledge from CENLAR of where the money is. We’ve been given multiple bad fax numbers to send proof that the funds are coming out of our …
The level of incompetence at this company is astonishing. I signed up for their budget draft program and got a confirmation that I’m all set, after one biweekly payment the automatic payments stopped happening and I started getting letters …
My mortgage, like everyone else, was bought out by Cenlar. I don’t think there is a person alive who would pick this company as the reviews are terrible, because the company is terrible. Let’s start with the the website, you cannot upload …
Cenlar has the most incompetent customer service I’ve dealt with. Tried to change a mailing address for MONTHS after mailing an official change of address form provided by them, faxes and emails, all proven to be Fruitless.
SHADY SHADY SHADY- someone needs to check in on Cenlar. Our mortgage loan was with them. When we went to refinance they would not provide our loan officer with the payoff statement even after contacting them multiple times. Isn’t this a …
My wife and I currently have a rental property loan with Cenlar. We are in the process of refinancing with a different company. The company we are refinancing with asked us for our most recent mortgage statement with Cenlar. This …
I have worked hard over the last few years to be able to buy my first house and Cenlar has ruined the whole experience. They claimed to have not received our first payment and have taken my second payment as first and keep calling about the …
Terrible customer service. The people I talk to are nice but absolutely useless in doing anything helpful. They’ve been collecting too much for county tax for over a year. I’ve been dealing with their tax department for several months now …
It’s bad enough to lose a parent at a young age, it’s even worse when CENLAR is your parent’s loan holder. Their downright deceptive and predatory practices has brought my sister to tears and caused a tremendous amount of undo stress to the …
Yes. Like the others said. The worst service in the industry.
They bought my loan with others from Citi when I had 3 payments to go.
The first automatic payment withdrawal was 12 days late. The 2nd one was on …
I called and chatted to reset my online account. I answered all their questions and when I went on my account it still says I’m not regerstered. I always have problems registering with this bank online. I do everything online, banking …
The letters say two sets of hours: regular customer service and collections dpt but there is no separate number for collections, and NO WAY to reach them between those supposed open hours of 8-10 PM when regular customer service is …
If I could give zero I would. Horrible customer service. Yes they send notices out, but when you call to find out more you will get a different answer from different people. I have also been told multiple times that I would receive a call …
My mortgage company Bryn Mawr Trust, sold my mortgage to a company in any way New Jersey I believe it’s this one, but I can’t get straight answers from either Bryn Mawr Trust or the people at the end of this phone number. I can’t get the …
Cenlar practices unfair business practices, makes hundreds of internal mistakes and blames them on the customer. Because of their ineptness, they sent us the wrong balances caused mistakes on our mortgage payment recordings,and made …
WORST COMPANY EVER!
I only want to pay my mortgage! I got a notice from Weichert that my loan had been purchased by Cenlar. I was told that i can start making my payments to them …
Horrible company. They’ve been stealing money from me for over 7 months. My township sent them a letter in Dec 2015 stating that my tax assessment had been lowered, so Cenlar should reduce my monthly tax escrow payment. It’s now July and …
My loan got sold to this AWFUL company. Years later, after selling the property, they debited another payment. After multiple phone calls and complaints, over a month later, we STILL haven’t received the check with their refund. They basically take an interest-free loan from their own customers.
If I could give this company negative stars. I have had an ongoing 6 month issues that’s gone unresolved and is causing me to pay an extra grand a month on my mortgage for their refusal to fix my issue. Wait times are HOURS, representatives …
Website is extremely difficult to navigate and rarely will let me log on (no place to enter user name or password shows up). You call the customer service line and repeatedly get hung up on without talking to an actual person, you make it …
Don’t do it! This company is the very worst. I was minding my own business, working at home, when they called me. When they call you they will make it sound so nice, promising things that will never happen. Their rules are absolutely …
I don’t even know why I am writing this review. This company already has 1.2 review rating after 199 Google reviews as of August 3rd, 2018. In any event, if your mortgage broker mentions Cenlar to you, I urge you to reconsider. This is the …
We have had the mortgage on our primary residence serviced through Cenlar for almost 2 years now. Every December (as we do with the 3 mortgages that we have on our rental properties that are not serviced by Cenlar) we pay our January …
If I could give minus 100 stars I would. This company is beyond horrible they need to be sued for their neglect and erroneous practices. As I am reading these reviews, I realize that I am not some special case, but one of hundreds of people …
I have had one or two customer service personnel that acted appropriately, but their overall service is horrible. I just don’t understand how they can remain in business this long and still have a business. Out of all the companies that I …
I’m surprised to see all the negative reviews on here . Originally when I purchased my home my loan was sold to CENLAR and I got extremely worried after reading the reviews. …
I wish I could give them a 0 Star rating. They are horrible!! They mailed a $4500 check out in regular mail, but told me that they would have it back to me in 24-48 hours. They didn’t even give me the option of prepaying for the overnight …
Citibank did a very dirty trick to their customers by transferring all of their HELOC Accounts to Cenlar. No paper statements are provided by Cenlar, no advance notice whatsoever about the date and amount of the first Automatic Debit from …
What a F joke this company is!!! I requested on 2 different occasions for a new payment book since our taxes went up, making our mortgage $14 more a month. They said they mailed it both times, but I never received it. I even spoke with the …
Another bank of ours that’s located in NJ sent us the wrong address for billing, the money order ended up arriving at this particular bank. Called to see what we could do to get the money order back. They told us it would be back in 2 …
Screwed up my escrow, didn’t pay my insurance, got a notice of intent to cancel and they didn’t even know. Now past original notice of intent to cancel and they still haven’t replied to emails. Only way to reach them is by phone. Won’t …
Dutifully collected 5K for escrow, paid $130 (incorrectly obviously) in property taxes and didn’t bat an eye. After informed them of this error and emailed them the correct information / forms they then still failed to pay my taxes and …
0 stars. Agree with the majority providing reviews worst mortgage company/servicer I’ve worked with EVER. I am NOT a former CITI customer and now will never be one for sure. Reached out to the loan recast group and have received NO …
The absolute worst mortgage company to deal with!!! Quick to get your money but can’t get a hold of them when you need them. Customer service is terrible.
They assumed our original loan and the service has been absolutely terrible. They increased our mortgage twice in one year. It takes at least 30 minutes to speak with a representative no matter the time of day. Their website is poorly …
We paid our mortgage with a check to have a paper trail. Cenlar cashed the check for the wrong amount. We opened an incident with our bank and sent a check for the remaining amount. Cenlar then told us that the money was sent back and we …
In 17 years, never have I had any problems with my mortgage until it was sold to Cenlar in September 2013. Since September I’ve had an accumulation of problems every month including lost payments, erroneous foreclosure notices, lowering of …
HORRIBLE…. I am on hold now waiting once again to ask them to send me a paper statement. I have called 7 times and each time I am told it is going to be done and I receive nothing. I’m trying to sell my flipping house but the new lender …
“0” NOT A 1 STAR —- Review Absolutely the biggest mistake Renasant Bank Company ever made. Since taking over the billing there have been no communications except Renasant saying this was happening nothing from CENLAR. Until I received …
I wish I could leave negative stars. As my loan was transferred over they imputed my wrong social security number. Can not file my taxes. Have spent over 30 hours on the phone with them and nothing has been accomplished.
This company is the WORST. My mortgage was sold to them a few months ago, and they “lost” the majority of the payments I made. I’ve had to call so many times, and customer service keeps opening cases for me, and their “research” …
I hate to post this, but cellar doesn’t allow my dad to make online payments only check to be mail, we always mail them and they never received them until 3 weeks or 1 month later, they just don’t process fast, but the problem is that when …
Like a lot of people, I was terribly disappointed and a little nervous when my loan servicer transferred my loan to CENLAR. One look at the reviews and I was on the phone seeing how I could get out of this situation. It’s been since May …
These people are the worst organization. They are absolutely awful and nickel and dime you at every turn. The company is run by scam artists that should be ashamed for the way that they make money off of hard working people.
Phone Customer Service is wasting precious time and it’s been several phone calls and several months and they still haven’t updated my new tax exemption information and we’re paying $350 extra each month. …
Cenlar over charged my December Mortgage 2 more times, turned my checking account into negative. My bank fined my for $70, and cenlar is denying their mistake. Customer service is a joke.
The only reason i gave them 1 star was because 0 stars was not an option. My mortgage was sold to this company without my permission. I have had nothing but issues with this company. The 5 times i have called them about issues with my …
Very shady company, I was told by the mortgage lender that Cenlar brought my loan and also receive the letter stating that I should not make a payment to old lender. I read these review and paid my old lender anyways, luckily it worked out …
When my lender sent them the requested documents identified in numerous phone calls (fax, email and snail mail) – four times, they didn’t get it …
I need a supervisor or someone competent, who works at the PHYSICAL location in Ewing, NJ to please contact me. I’m beyond sick of dealing with Cenlar, especially the last 10 months. Worst experience I’ve ever had and there is always a continuous ongoing issue of some sort.
Called and asked for the mailing address to payoff our Mortgage, and I was given the incorrect mailing address. I waited a few days and realized the payoff was not posted so I gave them a call. They treated our concern with no …
Horrendous experience. Have not yet received my tax escrow balance after loan pay-off almost 3 months ago. Cenlar has not complied with RESPA, 12 CFR Part 1024 (Regulation X) and should be fined accordingly. Formal complaint has been made to Consumer Financial Protection Bureau.
Worst company I have ever dealt with. Let my flood insurance lap even after reminding them multiple times which canceled my flood insurance during hurricane season,,,in Coastal Carolina. Sent me $400 for escrow overage then said I was $509 …
How the hell is this place still in business?? They have the worst customer service…like another reviewer, I have been dealing with an escrow overage which I’ve been trying to get resolved for two months now. Each time I call, I’m told …
Unfortunately I’m not able to give a negative rating, the one star will have to do for now. …
It’s a shame that Citibank transferred my mortgage to such an incapable company. Cenlar has caused me nothing but frustration.
Customer service agents are unable to answer any questions and if you call to …
Would love to give 0 stars. Difficult to work with while they had my loan. Then they messed up my loan weeks before selling it and now they won’t take my call to explain what happened and my new mortgage company says something looks wrong …
I have never seen an organization that can be so terrible at what they do and still be in business. They are messing up our escrow account on average of 2-3 times a year. From taxes, to escrow or principal only payments, everything is …
This company refuses to acknowledge a payment that I sent by money order. Even after it was proven that was cash I still do not get a credit. It makes it seem like I’m a month behind when I’m really not. I can’t wait to refinance and get the hell away from this company
So my loan just got transferred from Amerihome to Cenlar. I didn’t know the customer service could get worse coming from Amerihome, i was wrong. I cant believe a company like this is still operating. All of the employees i have dealt with …
Incompetent! Improperly trained, rude and lazy. I had been notified that my mortgage payment deduction would be reduced due to my escrow being reduced. I have been communicating with the folks at Cenlar for 2 months just trying to keep my …
If I could give negative stars, I would. Every time I have called to resolve an issue, they do not resolve the issue but try to deflect the issue or avoid it. I have had their customer service hang up on me several times. I called today and …
Worst run company ever. Paid off my mortgage balance (with the provided payoff balance as provided by cenlar) and the account was reported as closed to Transunion. …
My mortgage was sold to Cenlar less than a year after I purchased my first home. I had absolutely no problems with that transition. Several months ago, I received an escrow analysis that did not recognize my homestead exemption. I called …
I made my payment through my bank account and the representative couldn’t see the payment that posted on my dashboard and on my mortgage statement.
Service sucks, website was broke could not make a payment. Had to pay by phone. The email me telling me the website is faster. Unreal. Wish there where other options.
This company is horrible. The customer service can’t help with anything. All you get is the runaround. There’s never a resolution. You’re told they are working on your issue and everything is fine, but when you check back, nothing has …
I refinanced my 2 Cenlar mortgages with another lender Fall 2020. I have been trying to get my year-end tax statements from Cenlar for weeks. It is always the same – I try to log on to download the documents but my account has been disabled …
Notice the response from Cenlar in each one of these complaints in the reviews is the exact same. It does not appear that there is a human that even monitors and addresses the complaints. It seems to be an automated response. I don’t …
I have never missed a mortgage in 27 years. A miscommunication with Cenlar on my direct draft payment and now I have a late mortgage payment. I called customer service, zero interest in helping resolve the error. Now, I have a late mortgage payment on my credit report.
Website is always messed up. Called in 7 times to obtain my documents or access to website since it is down… they say we’ll send email with your requested tax information. What do they send in an email?? Instructions on how to log on to …
Please take my advice and RUN from any relationship you may have or may be thinking of having. This company has some the WORST customer service ever. Every time you call in, it is at least a 2.5 hour wait to speak with someone and that …
Definitely the worst company I’ve had to work with during the course of settling my dad’s estate. Worse than Comcast, or any financial institution. The company itself is very disorganized, and every request has to be made 3 or 4 times. The actual employees are also incompetent and rude.
This has been a terrible experience – I’ve been working with the Assumptions department for MONTHS and it has been unresponsive and so backlogged that the application is STILL not found, even though the tracking shows that they have received it over a month ago.
Cenlar is horrible! Our credit union home mortgage uses Cenlar as its servicer. They failed to pay our homeowners insurance that was in escrow in our account. We found a YEAR later that we had no insurance coverage. They flat out lied …
Citibank moved my loan to Cenlar without my consent. It is a nightmare since then. I send a request to freeze my account and stated that it is urgent. It took them 15 days to send a reply like “Sorry for the inconvenience”. It took them …
I am giving 1 star because I cannot give 0. This is absolutely the worst mortgage company EVER. They make errors on calculation and then have the audacity to reverse payment and once you show amount submitted is correct still want to …
Cenlar never paid my property taxes. After several attempts to get it straighten out, they took out money out of my escrow account to pay for the penalty. Based on the number of bad business practices I have seen on here I have started a complaint with the Federal Reserve Consumer and New York State.
Beware of Cenlar FSB poor business practices. In August 2020 I refinanced and Cenlar was paid off. Its even noted on their website that recording of mortgage realease are completed within weeks of their payoff. …
NIGHTMARE!! UNBELIEVABLE!! OVER A MONTH JUST TRYING TO GET THEM A PAYMENT THAT IS COMING FROM THE MILITARY ASSISTANCE PROGRAM AS I AM VETERAN, I HAVE SENT EMAILS, FAX, SEVERAL PHONE NUMBERS AND STILL WAITING FOR THEM TO REVERSE THE MONEY …
As someone said if I could give zero stars I would. Cenlar is literally the worst. They have no idea about anything. They call me and I’ll get automated messages. Everytime I speak to someone regarding my account they give me different …
Send all your complaints to the CFPB & the OCC, Immediately! The things Cenlar is doing to us are illegal.
After 2 years of being with Cenlar, I had no issues. 5/5 Stars
Hello,
I have been emailing you for weeks and you have not responded. I am in the …
Worst place to have service your loan. They make it so hard for the customers to resolve issues that are Cenlar irresponsible fault. They are horrible at managing the customers escrow account and don’t give the employees the resources to …
Escrowed in our property taxes and Cenlar decided not to pay property taxes. Keep getting a run around from them and they keep saying they will “investigate” to see if it is their fault. When clearly I paid them money to pay it. Very very frustrating! Definitely do NOT recommend this company!
My loan was sold to cenlar and now that I’m trying to refinance no one seems to be able to find the paperwork I need. I’ve been trying to get this lien release for going on 5 months now. Emails have been sent faxes phone calls waiting on …
This is the worst bank to have a loan deal with they are very inconvenient and it’s always an issue and always a hassle to get anything fix I’m still trying to get things fix from March their communication is terrible and I’m trying to get …
Incredibly difficult bank to engage with. Customer service is unprofessional and doesn’t go above/beyond to understand customers’ needs. I’ve tried calling, emailing the socialmedia@ address in these reviews; no help. PLEASE do not use …
This is absolutely the WORST!!! I have been trying since April to get my flood insurance coverage information updated for my mortgage. Five times I have tried. This includes two faxes that I have had to pay for. Numerous calls to customer …
I just got my mortgage recast effective 1/1/21. Things look good on their website as far as how they show my new terms but now they have disabled online payment option so I can’t pay. I tried paying by phone but nobody picks up. I only …
If i could give this company a -10 star i would. I made 3 payments to this company for my 3 months since I’ve been with them and they only applied 2 payments to my account. They basically are stealing money from their customers. But I’m the …
I will start by saying I do not like giving anyone a 1 star review, but if I could give them a 0 start I would. I am with Cenlar because of my mortgage broker who is not longer with the company. The customer service is the WORST of any …
I’d like to give zero stars but Google won’t allow it. I have been trying to pay off mortgage since 1/2021. Now, in August 2021, I have an attorney, NYS Department of Financial Services and the New York State Attorney Generals offices …
If I could cenlar 0 stars I would. I had Citi mortgage they’re amazing and then my account got switched these people. I didnt have an issue with them for 2 years. Now I’m having an issue, all I want is for my account mortgage payment to be …
They never approve loan modifications, always say you are missing documents and you will have to resend them in multiple times, took 8 months twice just to process my application for loan modifications just to deny me. It’s all a scam. …
I have proven on a number of occasions that I DO NOT need insurance on my equity line of credit through Cenlar as it is already paid through the first mortgage holder. They say they are going to correct this and send me a refund, but every …
I wouldn’t give them 1 star but that’s the only way I could write the review first of all I like to say I am not surprised from all bad reviews they are completely unprofessional and dishonest always playing games with you most of the time …
This company lost two mortgage payments (Oct & Nov) that I sent via USPS priority mail on 10/15. Tracking shows that they were delivered on 10/19 at 11:36am now Cenlar can’t locate the payments causing my mortgage to be 30 days late. I …
Update: after bellow’s post, I was contacted within a few hrs via email and the docs I had been asking for were emailed to me within 24 hrs so I amended my rating accordingly. Thank you …
Will give negative if possible. Extremely unprofessional and either the agents have no idea what’s to do or they simply lie so you don’t bother them further. …
This company has the worst customer service I have ever had to deal with hands down. I have called multiple times only to be placed on hold for over 30 minutes each time. Then the transfer your call and you have to explain everything all …
We started a mortgage through Citi. Citi sold our mortgage to Cenlaur. I was really concerned after reading the supremely negative reviews and determined that, as long as we never needed anything from them or anything out of the ordinary …
Cenlar is the worst mortgage servicing company ever. I have spent about 2.5 years asking them to correct a mistake they made, and nothing has happened yet.
My loan was bought by CENLAR and it has been absolute nightmare ever since. It is impossible to get speak to anyone or get anything accomplished. …
Extremely difficult company that does not prioritize helping customers with their problems. Supervisors won’t talk to you. They don’t care about you as a customer and don’t listen. The customer service representatives are nice and try their …
I got a HELOC from them when I bought my house in September. I cannot gain access to the funds because they say that the signature on my checks do not match their “signature cards” and they are out dated (even though I have never tried to …
Want to share my experience: my loan was purchased by Cenlar, for whatever reason, not all escrow amount were transferred to Cenlar, a substantial amount of escrow balance was left in the old account of the old mortgage company. Cenlar …
I would give them a zero rating if i could. Worst company ever, incompetent employees and repeatedly have engaged in fraudulent activity with my loan. They’ve taken multiple monthly payments from my account in a 6 week period without my …
Absolute worst experience with such a dishonest company. Cenlar purchased my loan from another company and increased the principle balance by not giving me credit for close to $4K of payments i had made prior to them owning the loan. I then …
The absolute worse. The representatives are not knowledgeable, they are rude and speak in circles. I was with citimortgage and Cenlar took over. I mentally cannot deal with this bank anymore. I would give zero stars if I could.
Would rate 0 if possible. They acquire my mortgage but don’t ensure they have all the data (including principal-only payments made to the prior lender). Their CSRs basically say “too bad” and that the onus is on me to prove this. Sending …
Horrible Horrible Horrible Mortgage company! Been dealing with a shortage in my escrow because they never took money out for my taxes even though my closing documents stated they were to do that. Now I paid off the shortage and I’m getting …
My loan was transferred to Cenlar and they have been claiming the wrong amount on my mortage for the last 5 months. I have called 20 times and gone through multiple ticket systems all to be redirected to another ticket system. Its honestly …
Literally the most irresponsible company I’ve ever dealt with in my entire adult life!! They are minus five stars. You should hear my story … it is outrageous!! Run far away from this company or any company that uses them to manage your loan .. including Prime Lending!
Assumptions department is impossible to get in contact with, I have emailed them multiple times and after 3 months I still haven’t received a response. The only way to contact them is by email and they don’t even reply to those. I have …
Cenlar sold my mortgage to another company, which would have been fine if they credited my Sept loan payment before they sent all the information to the new company. The new mortgage company sent back my payment to Cenlar due to the fact …
You may notice that the average review for this company is close to 1–the lowest possible review. They really are terrible. After my step-father’s death, they treated my mother terribly and gave her confusing and conflicting information. …
They sent the insurance payment to the wrong company.Then they payed the right company. Took it out of my escrow each time. I have been trying to get my money back for 3 months. Their mistake. .My house note went up because my escrow is …
I would give them a zero if it was possible. Customer service is a complete joke. I tried for 3 MONTHS to get a situation with an escrow overage straightened out and each time they had a different excuse. They promised to solve my problem …
Cellar is awful. When I was first approved for my loan, I had by accidentally typed in my bank account number wrong and the payment kept bouncing. I tried very hard to find out what the issue was and it took multiple pay periods (months) to …
I’ve filed a law suit against Cenlar because I lost my home because of there negligence, can’t get thru to speak to anyone and my question is if my checks were good and the right amount then all of a sudden it’s not and they can’t explain …
To everyone having issues with Cenlar, report them to the Office of the Comptroller of the Currency at Helpwithmybank.gov. There’s a place to file a complaint on the website. …
This is the worst mortgage company I have ever seen !!!!!!’ This is the second time that they screwed my homeowners insurance up. I called and told them that I have already paid for a new policy and just needed to up date my insurance but instead they sent another payment out of my escrow. This company is impossible
Absolutely rubbish, I made payment of 3000k towards my principal, to see first money being taken from an OFFICIAL check, then to see somewhat of reversal ( no money was ever return to me ) when I call them they claim money was applied to a …
Turned off my ability to pay online, provided a phone number that goes in circles, not one human anywhere, and now my payment is late. My mortgage got sold to this terrible company and there’s nothing to do.
Citi Mortgage should have never sold their mortgages to Cenlar Mortgage company because they dont help the customer at all. The company is terrible I cant get anyone to help me with my account Ive called them 6 times and cant get to a …
Filed a complaints with the Consumer Financial Protection Bureau. This company still has not paid my taxes. I have called and messaged multiple times. No one knows what they are doing and have crazy reasons as to why they haven’t paid.File a complaint with CFBP !
Cenlar is has my home insurance as over 100% more than it is! Now they are telling me my escrow is severely short. The rep on the phone gave me some outlandish answer that it was a future payment. It says “expected to pay NOW” She also …
Stay away from this company like the plague, they are incompetent, it is beyond unfortunate that they service my loan now and no longer Wells Fargo. They have butchered my escrow, caused me hours upon hours of headaches and stress via …
Where do I even begin with this one…
My wife and I continue to experience Cenlar’s apparent lack of customer service …
Believe the reviews posted here. Stunning levels of chicanery and incompetence. Unfortunately, you don’t get many options as your lender selects vendors like Cenlar to service your mortgage. …
Cenlar is not a veteran friendly company. I have submitted numerous requests to adjust my escrow and taxes. And continously get denial letters even after providing proper documentation repeatedly via email letter (not fax because it …
Bank is horrible, customer service is comical. 1 agent told me “supervisor is too busy to talk to me,SOMEONE will call me back in 90 minutes…3 day its now a web of customer service lies. Im reporting them to Federal Reserve, Comptrollers …
Be careful when you put in your payment info, I put in my routing number wrong by 1 number. They will send you a confirmation payment is done but will not tell you if something is wrong and the payment cannot be processed. Seems a bit …
Cenlar has been a total nightmare. No one every calls despite a promise of ‘3 business days’. I’ve been threatened by debt collectors despite payments. I’m willing to refinance for a higher interest rate just to have a chance at not having to work with Cenlar again.
This company does not deserve a star !!!!!! Terrible and very unprofessional, I’ve been trying to get my escrow refund since September/ October of 2021. The only thing they do is read the notes of what has transpired. I have my own notes …
I got my refinance through Guaranteed Rate. I made my first and second payment to them. My third payment went to Cenlar. I have been badgered every month since then asking for my “late” payment. I have NEVER been late with a payment. They …
I was skeptical about this company after seeing all of the constant negative reviews but I have zero complaints. We got paired with Cenlar for our recent HELOC and things have been smooth. Anytime I needed to call the representatives were …
This is the worst financial institution I have ever had to deal with. A total bunch of talentless hacks. Stealing money “legally” from me every month and they are constantly changing their story why. Escalating a call to a manager gets you …
Terrible experience. I’ve been working with them for months to get the appropriate insurance for my HELOC. …
One star if I could. Horrible. I have sent them all the documentation they have requested from me to modify my mortgage, and they had the nerve to say my documentation was incomplete. I sent them an official transcript from the IRS and they …
Poor experience. I just started a new mortgage in October of 2022 with Morgan Stanley. They use Cenlar for the servicing. Trying to do a loan modification. Submitted pay down money which has been cashed and paperwork back in November. My …
Wish I could give a lower rating. Cenlar has updated their site and changed the default bank on my account, so my charge declined. I submitted a charge with the correct bank account, so there was no late payment. They will not waive their …
God awful, I have been calling non stop for 6 months trying to get our taxes corrected. Cenlar paid to wrong pin, then didnt tell us until 2 years later when the city notified us of missing taxes, then they pain again to the wrong pin and …
If your loan is with Cenlar.. RUN to another mortgager. READ ALL the previous Reviews. It is DEFINITELY THE WORST mortgage company and I have dealt with many. The supervisors don’t ever want to speak to you and when I actually spoke to a …
I was on the phone with David yesterday from Arizona and he was honestly the MOST delightful customer service person I have ever had like ever ! …
CENLAR is not a customer friendly business. They will not work with you under any circumstances. If your loan gets bought out by them, be prepared to not have any customer service at all. Terrible company to do business with. It seems like …
Very unprofessional company. They lost a certified cashier check and they blame you after I track it and was sign for . These people are hungry for your house and will change letters where to send payments. Speak to two different customer …
I mailed my 11/1 mortgage payment on 10/4 to the address provided on my payment coupons. The loan servicer cashed my check in October and yet never applied the payment to my loan. I have made 19 telephone calls, sent 17 emails, and sent 1 …
I don’t ever write reviews, but I felt compelled to review cenlar. I’ve never encountered such rudeness and inaccessibility. They won’t even use email; everything has to be provided by fax, which is essentially impossible now. …
Having a hard time to come our of forbearance and Deferment. The staff is not qualified enought to provide you right information any time you call. Everytime you call the person generates a ticket and pretend she will do this right away …
This bank treats you like garbage! Highly would not recommend to anyone! They hit my credit after promising me that they wouldn’t because the one bank that sold my loan to them didn’t pay them on time but yet they’re telling me that it’s my …
Cenlar never paid my 2021 county taxes so when I went to sell my house, the county took $7800 out of the sale price. …
BIG ZERO! NO STAR. WE ALL need to get together and file a law suit. This company is a rip off! They will extend your loan re-mod process over a year, requesting additional documents over and over, then inform you the previous documents you …
My house burnt down and we can not rebuild. The insurance co sent me a check for the loss. I have been trying to get my mortgage paid but they cashed my check but won’t use it to pay off my loan. They are charging me interest on the loan …
This is the worst company I’ve ever dealt with! Been going back and forth with them since June and my issue still has not been resolved. Every time I call I have to re explain my issue with them and they say they are reading the notes on …
I am so disappointed. When I purchased my home last year, I didn’t know that my loan will be sold to Cenlar FSB. For reason beyond me, I needed to assume the mortgage loan. This new mortgage company handled my case so incredibly …
When my loan was transferred. They messed up the details and interest rate. They took the monthly payments and then set it as unpaid when for 2 months. They didn’t return my payment or anything. They still held the payment and listed as …
Incredibly poor customer service. We paid off our loan, I paid more than the amount owed to be safe. We got a statement with a $30 payment due amount, we called. They said it was an accounting error, that they would close our account and …
My original mortgage was sold to Cenlar. I did not pick them.Their customer service is the poorest I ever dealt with. The website was not updated for what customer service was telling me on the phone. I received the pay off letter three …
I’m shocked that CitiBank would let Cenlar service their customers mortgage loans! Had to file a complaint on both companies unfortunately due to the slow transfer and on-boarding of my loan while I am calling multiple times a day to obtain …
Horrible company to do business with. They put a 30 day late payment in my record when it was a new account and they had sent the invoice to the wrong address. I have no late payments in my credit history and made their payment as soon as …
I would 1000% rate this company -100 stars if I could. Cenlar subservices my loan for my mortgage company. Every time I call the service center for my issues I’m immediately sent to a debt collector, as I’ve been having issues with them …
I had my house mortgage with Cenlar. Their website was good and they did a good job about sending me monthly letters, saying how much more I owed. But, there were also some negative things. They were slow to do my escrow properly and …
My loan was transferred to Cenlar towards the end of it. We paid it off and received a satisfaction of mortgage from them. We are currently in the process of selling our house, and we were informed that the title search shows that Cenlar …