As a customer of Centauri Specialty Insurance I was surprised that they sent an inspector to my home. The inspector listed four plumbing issues that were completely in error. Working with my insurance agent, I provided photographs that …
My rate has increased from $2070 to $3100 in just 2 years! This year alone the rate increased nearly $800! I have never made a claim. This inrease is outrageous.
These people are crooks took my $350 dollars down payment then cancelled me saying my roof is old when it has no leaks and was inspected by a licenced house inspector smh go somewhere else and get house insurance also they wont refund my money home owners beware!!!!
Amazing company to work with. I’m a producer in Louisiana. Every time we call to speak to a representative it feels like we are talking to a friend. We look forward to writing more business with this company.
There is a reason agents love this company….they pay claims. An insurance company can only pay claims for coverage the customer pays a premium for. Great company with a dedicated team delivering a better customer experience.
Had them insurance my house when I bought it. Two years later I have not filed on it at all. Then get a letter in the mail saying they are dropping my insurance. No reason just said not renewing.
I have homeowners insurance and haven’t received my premium refund from Arrowhead I’m in the process of filing a complaint through California insurance commissioner .
Horrible company!!!! Insured me for two months knowing my roof material and sent me a letter of cancellation because of my roof material being tar and gravel. NO PHONE CALL OR ANYTHING!!!! Just a letter!!i would never send anybody their way do not do business with them!!!
I spoke with a Heather Hopkins, who calls herself the sales manager of Regency Insurance Group, an affiliate of Centauri in Austin , TX.
After I asked for additional details about a quote Heather gave me, it seemed to …
This company is also known as arrowhead general insurance and they will screw, manipulate, and force you to accept their offer without giving you any paperwork tk look at. They will find reason to remove claims and tell you to file more claims so they can deny it all.
As an insurance professional that works with dozens of carriers, Centauri is a top carrier for our agency. Their sales and leadership team want the best for their customers, and also for their agency partners. The very first claim I ever …
Centauri is the best insurance company ever, I read all of the reviews and one of the websites that comes up is written some random self proclaimed insurance company reviewer not a trusted source. I have worked with Centauri insurance for …
This insurance is a rip off they low ball you on all your claims. After Irma I had some damages to my home and my fence, they said they don’t cover fences so there 8000 bucks down the tube then they tell me I can fix my repairs to my roof, …
We switched to this insurance company because Texas Classic insurance suggested a lower rate only to be told a month later that insurance was being cancelled because “Condition of risk is unacceptable as described by inspection Pre-existing …
Centauri is an amazing organization not only work with but to be a policyholder with. Yes, I am an insurance agency owner (and policyholder) but I feel that MY experience with them as a company matters a lot because I work with A LOT of …
I filed a claim 5 weeks ago for lighting damages. I have yet to get a claims check to pay or a refund for my food cost of $450. I am having to live in a hotel and pay to eat out every meal for a family of 4. I have called almost every day …
I am an agency owner and work with many insurance companies. Unfortunately the bad reviews on here are from people complaining about things that would be an issue with ANY insurance company. You HAVE to maintain your home and if you don’t, …
8 weeks after making my claim and haven’t heard from my adjuster in over 2 weeks. Nobody can give out any information other than the adjuster and its been nothing but excuses from everyone
Not a pleasant experience with centauri. It almost seems like their business model is collect money and deny claims so profit can be made. Decent price but claim will be denied 80% of the times. 5 of my neighbors and I had centauri and …
Worst Insurance Company ever! They cancelled my policy due to “unacceptable plumbing.” Went back and forth to figure out what they meant by that comment. Turned out, there was rust on one of pipe in the half bathroom under the sink. Brought …
During Harvey I opened a claim when we appeared to be having some wind driven rain issues. After the adjuster was here and inspected our roof, it was determined that the extent of repairs needed was less than our deductible so the claim was …
I hired a roofer and filed a claim on 5/5/19. To date, nothing has been done! Florida code requires a full roof replacement on my home with the given circumstances. Both Leigh Goins and Carla Davis are refusing to except the code and are …
We had them for years and turned in ONE hurricane claim. They decided we didn’t have enough damage to claim (deductible)
even though we needed a new roof and floor! It turned out ok because we hired a …
Terrible company. I ve been with them for many years and never did any claims. Recently my roof got damaged and I did claim. I had 3 inspections and every time they rejected my claim. I had to replace roof and after that they didn’t want …
I purchased insurance with property information and wind mitigation already reviewed. They raised my price immediately following closing of home sale by 40%. Then they advised me I needed to purchase all new plumbing lines from valves. …
Customer service and UW dept is terrible. Unprofessional, rude, and clueless. Get it together folks! Nobody should have to call 10 times just to get an answer. You are on the same level of Customer service as Citizens!
If I could give less than a star for my treatment as a customer, I would. First accepting me as a Florida Client (St. Johns County), then three months later deciding to drop me due to the age of my roof, which is only 3 months older than it …
I am canceling Centauri home insurance asap! Something told me to cancel a while ago when they gave me a hard time about my claim. But I took a chance. They eventually covered it but my premium skyrocketed to an extra $1200!!! My claim was …
Worst insurance company ever. Had some mold in my house and they sent adjustors and leak detection companies to inspect the damage. They did not even bother to punch a hole in the wall to determine what was causing the leak and declined …
Never had a problem. I’ve had a policy since 2014. Where everyone else is raising premiums (because of inflation), mine only went up $180. Mainly because I maintain my home and I don’t expect an insurance company to repair damage caused by …
Zero is not an option or that is what I would give. THE WORST INSURANCE AGENCY, ERROR in reporting a FALSE CLAIM on my permanent record and THEY ARE NOT WILLING TO FIX!! No calls back, no managers are EVER available and they are unwilling to even call their clients back. TERRIBLE – AVOID at all costs!
Terrible to get consulting on why insurance doubled. I would imagine the same excuse everyone is using. Never made a claim, paid the double increase then the following year suddenly they just drop my coverage, roof is not even mid life.
If I could give zero stars, I would. I was called by a 3rd party inspector who said they wanted to schedule a 4 Point inspection. I told them I already had one done when I purchased the property and the inspector said well you need to talk …
As a customer of Centauri Specialty Insurance I was surprised that they sent an inspector to my home. The inspector listed four plumbing issues that were completely in error. Working with my insurance agent, I provided photographs that …
Do not use this company!!!
Good food…and a cool place
Hard to get an agent on the phone
I read the reviews , all customers complaining , but their employees are happy .I was going to switch but no .
Great insurance company
They are horrible. The end
Centauri Is The Best! I have my business insured with them.
I wouldn’t use these guys if they were my only option. Not knowledgable, over priced and under covered
Terrible customer service!
They wanted to cancel my insurance because a crack in the concrete and then raised my rate
This company doesn’t know how to judge what’s insurable and not.
Unprofessional. Does not respond to costumers. Representative hung up on me. Very rude.
My rate has increased from $2070 to $3100 in just 2 years! This year alone the rate increased nearly $800! I have never made a claim. This inrease is outrageous.
These people are crooks took my $350 dollars down payment then cancelled me saying my roof is old when it has no leaks and was inspected by a licenced house inspector smh go somewhere else and get house insurance also they wont refund my money home owners beware!!!!
Amazing company to work with. I’m a producer in Louisiana. Every time we call to speak to a representative it feels like we are talking to a friend. We look forward to writing more business with this company.
There is a reason agents love this company….they pay claims. An insurance company can only pay claims for coverage the customer pays a premium for. Great company with a dedicated team delivering a better customer experience.
Had them insurance my house when I bought it. Two years later I have not filed on it at all. Then get a letter in the mail saying they are dropping my insurance. No reason just said not renewing.
I have homeowners insurance and haven’t received my premium refund from Arrowhead I’m in the process of filing a complaint through California insurance commissioner .
Horrible company!!!! Insured me for two months knowing my roof material and sent me a letter of cancellation because of my roof material being tar and gravel. NO PHONE CALL OR ANYTHING!!!! Just a letter!!i would never send anybody their way do not do business with them!!!
Horrible, ac was struck by lightening but refused to pay saying was due to wear and tear. never use them.
I spoke with a Heather Hopkins, who calls herself the sales manager of Regency Insurance Group, an affiliate of Centauri in Austin , TX.
After I asked for additional details about a quote Heather gave me, it seemed to …
This company is also known as arrowhead general insurance and they will screw, manipulate, and force you to accept their offer without giving you any paperwork tk look at. They will find reason to remove claims and tell you to file more claims so they can deny it all.
As an insurance professional that works with dozens of carriers, Centauri is a top carrier for our agency. Their sales and leadership team want the best for their customers, and also for their agency partners. The very first claim I ever …
When filing a claim worst customer service I’ve ever experienced. Just saying!
I would like to retract my previous post. After giving thought to my first post …
Centauri is the best insurance company ever, I read all of the reviews and one of the websites that comes up is written some random self proclaimed insurance company reviewer not a trusted source. I have worked with Centauri insurance for …
This insurance is a rip off they low ball you on all your claims. After Irma I had some damages to my home and my fence, they said they don’t cover fences so there 8000 bucks down the tube then they tell me I can fix my repairs to my roof, …
We switched to this insurance company because Texas Classic insurance suggested a lower rate only to be told a month later that insurance was being cancelled because “Condition of risk is unacceptable as described by inspection Pre-existing …
Centauri is an amazing organization not only work with but to be a policyholder with. Yes, I am an insurance agency owner (and policyholder) but I feel that MY experience with them as a company matters a lot because I work with A LOT of …
I filed a claim 5 weeks ago for lighting damages. I have yet to get a claims check to pay or a refund for my food cost of $450. I am having to live in a hotel and pay to eat out every meal for a family of 4. I have called almost every day …
Centauri did not let me know that they dropped my insurance so now I have to pay $372 for the time I did not have insurance at a high price.
I am an agency owner and work with many insurance companies. Unfortunately the bad reviews on here are from people complaining about things that would be an issue with ANY insurance company. You HAVE to maintain your home and if you don’t, …
8 weeks after making my claim and haven’t heard from my adjuster in over 2 weeks. Nobody can give out any information other than the adjuster and its been nothing but excuses from everyone
Not a pleasant experience with centauri. It almost seems like their business model is collect money and deny claims so profit can be made. Decent price but claim will be denied 80% of the times. 5 of my neighbors and I had centauri and …
DO NOT USE THIS company !
I have had arrowhead insurance for my home owners insurance through geico for years …
Worst Insurance Company ever! They cancelled my policy due to “unacceptable plumbing.” Went back and forth to figure out what they meant by that comment. Turned out, there was rust on one of pipe in the half bathroom under the sink. Brought …
Buyer beware!
My current situation is still pending. …
During Harvey I opened a claim when we appeared to be having some wind driven rain issues. After the adjuster was here and inspected our roof, it was determined that the extent of repairs needed was less than our deductible so the claim was …
I hired a roofer and filed a claim on 5/5/19. To date, nothing has been done! Florida code requires a full roof replacement on my home with the given circumstances. Both Leigh Goins and Carla Davis are refusing to except the code and are …
We had them for years and turned in ONE hurricane claim. They decided we didn’t have enough damage to claim (deductible)
even though we needed a new roof and floor! It turned out ok because we hired a …
Terrible company. I ve been with them for many years and never did any claims. Recently my roof got damaged and I did claim. I had 3 inspections and every time they rejected my claim. I had to replace roof and after that they didn’t want …
I purchased insurance with property information and wind mitigation already reviewed. They raised my price immediately following closing of home sale by 40%. Then they advised me I needed to purchase all new plumbing lines from valves. …
Customer service and UW dept is terrible. Unprofessional, rude, and clueless. Get it together folks! Nobody should have to call 10 times just to get an answer. You are on the same level of Customer service as Citizens!
If I could give less than a star for my treatment as a customer, I would. First accepting me as a Florida Client (St. Johns County), then three months later deciding to drop me due to the age of my roof, which is only 3 months older than it …
I am canceling Centauri home insurance asap! Something told me to cancel a while ago when they gave me a hard time about my claim. But I took a chance. They eventually covered it but my premium skyrocketed to an extra $1200!!! My claim was …
Worst insurance company ever. Had some mold in my house and they sent adjustors and leak detection companies to inspect the damage. They did not even bother to punch a hole in the wall to determine what was causing the leak and declined …
Never had a problem. I’ve had a policy since 2014. Where everyone else is raising premiums (because of inflation), mine only went up $180. Mainly because I maintain my home and I don’t expect an insurance company to repair damage caused by …
Zero is not an option or that is what I would give. THE WORST INSURANCE AGENCY, ERROR in reporting a FALSE CLAIM on my permanent record and THEY ARE NOT WILLING TO FIX!! No calls back, no managers are EVER available and they are unwilling to even call their clients back. TERRIBLE – AVOID at all costs!
Terrible to get consulting on why insurance doubled. I would imagine the same excuse everyone is using. Never made a claim, paid the double increase then the following year suddenly they just drop my coverage, roof is not even mid life.
If I could give zero stars, I would. I was called by a 3rd party inspector who said they wanted to schedule a 4 Point inspection. I told them I already had one done when I purchased the property and the inspector said well you need to talk …