Staff are very personable and professional. Nice and clean facility, I like going into a place not having to worry about if they know what they are doing. Thanks Centers Urgent Care 🙂
I was here to ask for medical attention not for loosing my money and time for shore I paid 100$ and I got 5 min conversion nothing else I asked for some pills they said gonna send to my pharmacy I was there no anything sent this shame! I …
My mom has been here for emergency x-rays and treatment for her asthma. They have treated my mom very well so I went a week ago and they treated me very well. Would recommend anyone to go here if they were sick. This place used to be a …
I was turned away because the told me my insurance wasn’t active, which it is. They refused to call the insurance company but wanted me to pay the full office fee of $150 plus and than the xrays. If I choose not to pay, they said I could …
Always well ran, clean and informative. They are COVID-19 safe and will answer any questions you have with your needs in mind. Waiting room is clean. Always the best service.
Took my child for an infected finger nail and there was not a long wait, registration was quick and the PA very nice and efficient. Took care of her finger and prescribed antibiotics. Happy to have a nearby urgent care to go to for this kind of treatments.
Went in last week, needed a tick checked for Lyme. I was told I should hear something in 24-48 hours, if not to call them. Well I had to call them, because I heard nothing. I called 72 hours later, 96 hours later, and finally as of 6 days …
Stopped in on a recent Saturday morning with a minor eye problem -ingrown eyelash.Everyone, from the receptionist to the nurse to the doctor who saw me was extremely pleaaant and professional. The doctor, whose first name was Maya, was …
Had a very embarrassing and unacceptable experience here back in November (11/5/17). I had hurt my neck and I wanted to get examined by a medical professional. I was clearly in pain and ofcourse when you’re in pain, it shows in your face. …
I have to say 5 stars for urgent care on Fresh Pond Road they were very helpful I was having trouble breathing when I walked in and they got Right on it! Breathing treatment, Xrays,EKG,whole 9 and got me an Ambulance to take me to the …
I wish I could put zero stars. Although some of the staff is very pleasant, there are some individuals behind the desk that are completely incompetent. They give you the wrong information followed by attitude, especially if you tell them that you were told different by other staff members.
Very professional and pleasant staff. Love the receptionist and she was very accommodating. The doctor was gentle and understanding with my daughters situation. Thank you. Definitely recommend!
The front desk was an elderly/older women. She was beyond disgusting. Whole time we were there she was coughing In her hand and did not put hand sanitizer in her hand afterwards or even tried washing them. Than to ask for peoples ID and …
Today was my 1st time there. I took my 4 yr old in at 2:30pm and we were out by 2:55pm. I couldn’t believe it. They took care of her ear infection immediately. No waiting at all. Medicine prescription was sent to Rite-Aid before we left their facility. Will definitely go back if I have to.
The staff couldn’t be more understanding during this pandemic. They remained professional throughout the entire process despite the constant stream of patients looking to be tested. Thank you for making what could have been a very unpleasant experience, bearable.
Very nice, professional & friendly staff. Short waiting time. Doctor was detailed in discussing my problem and medication prescribed. Would definitely return and hope the facility stays at this location for many more years.
The girls at the front desk was pleasent and courteous. I did not wait long. My reason for giving a three was due to the fact when I was seen by the doctor not only did she not introduce herself but when I told her my symptoms and asked if …
Clowns, the results took more that 2 days to arrive for my pcr test, no one notify me that this would be the case . As a result I’ve been put on unpaid leave from my job , will follow legal avenue going forward.
Great experience @ Centers today. Special thank you to nurse Kiki who went out of her way to make my children comfortable with very unpleasant tests – highly recommended!
Lets people stay out in freezing whether for over 2h for covid-19 test.
Waiting list outside practically thrown on the floor.
Receptionists does make people aware of the waiting time. …
There was no one waiting when I came in and yet I still waited 15 minutes. When I finally got accepted and could be seen by a doctor it took over 25 minutes for them to come back after they took my temperature and blood pressure. If you have any other option I would suggest taking it.
I went to urgent care because my original doctor was on vacation. I had some kind of rash and lumps behind my head and neck and it was painful. Doc came in the room without examining to feel the bumps, I told him it was painful. He just …
….. this was the only urgent care open past 5pm on a Saturday evening, so i brought my friend here. Not sure if I made a mistake, because although there were only like 3-4 other patients, it took us FOREVER to be seen, no lie. We arrived …
I have been to my share of urgent cares and I have to say this place was very awesome. The staff were super friendly and I was seen within 10min. The doctor was very nice. Don’t let the bad comments fool you, I highly recommend this place.
They were very professional especially dealing some of the patrons who were rude and impatient. They are doing a great job under extreme circumstances.
They call them selfs “Centers Urgent Care”
My question is: what kind of care and of whom they talking about, God forbid they could be with any help at the front. But is “Urgent” to be paid first …
I really am so grateful to the doctor available on Christmas eve. She could have been home with her family but instead was caring for mine. I’m never going anywhere else. They are fantastic.
The office is clean and the quick response was great. I loved the iPad out front and how kind the reception desk was. I can’t say enough about the doctor he had my really sick child laughing and comfortable.
This is NOT a real doctors office. Do not go to this place!!! $125 for a Covid test. They make you wait in lines for hours and hours. They claim to have a sign saying they don’t except certain healthcare insurance. This is posted nowhere. …
Currently sitting in a room for 45 hard minutes waiting to get a covid test , this is after waiting 2 hours to get into the room. Don’t call me in if you are not going to see me in a reasonable amount of time .
Got my 3rd booster right away and my kids got a covid test, they were kind and of course gentle with my kids! Respect them for being like that! Thank you!
This was my first time and I loved it, they took very good care of me and the staff and doctors are amazing and very caring and professional, I highly recommend them, as for me this is my new go too place when in need of a doctors care.
I think it’s good the way they have their system instead of you spending a whole day on a line you register then they keep you posted that’s gives u time to do other stuff and also keep you away from crowded lines
I have been to this urgent care a few times before; for one reason to another! but I always find them very professional , very supportive and attentive staff- and they always find me a solution to what I came in for! I also appreciate …
I am very happy that i got treated very well and fast. Everything looked very clean and professional, making me feel good about my experience there; especially because I had the opportunity to be helped by Roxana and Sylwia.
Went for Covid testing and staff was extremely rude. Refused many ppl who waited because of their insurance. They do not offer free testing. You will have to pay $125 for rapid testing. If you want a free test go somewhere else because you have to have an approved insurance.
What a wonderful hidden gem in Middle Village/Maspeth. All of the staff is extremely professional, friendly and knowledgeable. Patricia and Silvia are a must see and the best medical specialist you can have. I’ll definitely come here again for any urgent care needs. This site also has Covid-19 rapid testing.
I was extremely pleased with my visit. The staff was pleasant. They attended to my medical needs as they should. The office was also clean and comfortable. I didn’t have to wait long to be seen by a doctor.
Excellent service, the personal here is very professional, And they work very efficient and fast , I love it , for cov 19 test ,and vaccine,and other health emergency!! ⭐⭐⭐⭐⭐
Wonderful Urgent Care! Had a great experience, was quick and easy, fully electronic. Staff was very helpful and professional. My doctor was very knowledgeable and had a pleasant bedside manner.
Although the service is good, there isn’t any social distancing and the signature pad and pen is not sanitized. The poor receptionist is not protected from the elements. Great staff and doctor just not great covid-19 safety.
The app to get in line makes waitin GB much easier. Great service- I had Yakirah Fitzpatrick do my rapid covid test and it was painless and fast! I was really happy with her, if yall got promotions coming up Kiki NEEDS one!!
I needed immediate care for a medical emergency and the doctor and the nurses or technicians were most helpful and professional.
My condition did not improve as I expected (beyond their control) so I have gone …
Very polite and very welcoming everyone is kind perfect place to visit no one is rude a very comfortable place to go to when your not feeling well 👍🏼👍🏼🤩🤩 …
They were kind and helpful. I did not have to wait very long. It was very easy to get Covid testing. The waiting room is big and there was only one other person waiting while I was there too. My experience overall was great.
I went in with a serious breathing problem, and the care I received was phenomenal. They gave me oxygenated medication, a shot, and a I left better with prescriptions already waiting for me at CVS right next door to them. These people have a sense of humor, and it seems like they like what they do. Thank you Centers staff!
Came in for a routine COVID test 9/7/2020 (Labor Day), though it was busy – the receptionist was respectful, courteous and handled all patients with the outmost professionalism. Most definitely worth a walk in visit.
Centers Urgent Care is a Beautiful place and experience. It’s spotless and clean. Great customer service and bedside manner. I was in and out in 5 minutes. Didn’t wait long.
i went here in january of 2021 to get a covid test bc i thought i was dying, i had gotten my septum pierced like two weeks before hand. the lady went to do my test and the swab got stuck inside of the jewelry, she pulled down and ripped it. never coming back.
Sylvia and Shana were amazing. They were very helpful with everything and made me feel extremely comfortable. I loved Sylvia’s accent, she was easy to understand and very friendly. Sylvia and Shana are a great team, they bring a joy to the …
Great service i always come to this clinic with my whole family great staff at the front desk Bianca was a great help doctor was so nice definitely will be back here
All employees were pleasant and attentive to helping the best way they can. Fast and speedy service.
I would also like to say that Shonna who was the assistant to the doctor. Was so …
Amazing staff – they make you feel comfortable – can’t read the doctors name that signed my flu shot administration form – but I didn’t even feel that needle – as for Covid testing please check yourselves and be safe ….perfect staff to take you through the process like a breeze – God Bless them ALL ❤️
Everyone who works here was kind and lovely! However WE MUST END THE FOR PROFIT HEALTHCARE SYSTEM NOW!!! I had to wait 3 hours in the cold for a 5 minute test. What the heck?!?! Insurance and for profit medicare systems are literally evil and everyone who reproduces the system is going to H E Double toothpicks! Mark my words…
The staff at the front desk was so helpful – beyond the call of duty. The PA who administered the vaccine was professional and kind. This is a wonderful facility.
This star is only given to the receptionist who answers the phone. She was extremely ride to me when I called to speak to the doctor that gave me medication. The doctor had told me to call back in 7 days if my symptoms didn’t get better so …
The Center is always filled with friendly and professional staff. I am amazed at their organization and efficiency of how they can accommodate a large number of patients in such a short time.
I call at around 8:30 to ask if they would be able to see my 10 year old son, who had a fever of 103. It was late and i didnt want to take him to a hospital where we would have to wait hours to be seen. The receptionist(tall, blonde, …
It’s four stars because the wait was so long but that’s just because it’s Thanksgiving and the covid numbers are so high. Everyone was nice and they are as doing as well as they can be in the face of all of this. Jose was efficient and kind testing me. The black female doctor who counseled me went above and beyond.
I was very impressed with the service provided in this urgent care. They were professional and kind. I will definitely be going back. Rapid COVID-19 test.
The girls at the front desk are very unprofessional they both had their headphones in . Not a good look when this is your first time visiting this establishment. Will definitely not be returning here at all for any reason.
On Dec 17th I went to the urgent care to get covid tested. All 3, rapid, pcr, antibodies. I got swabbed at 9:23am. The provider herself asked me herself “do you need a printed results?”. I replied “yes because I’m a teacher”. She did the …
After doing some yardwork, I pulled a muscle pull in my chest. Just to be cautious, I met with a doctor (who was a little preoccupied with his text messages while speaking with me) who ordered an EKG. He said he “sees” a couple of cardiac …
Awesome place. The place is clean and spacey. Front desk was nice and efficient registration was quick and easy. Wait time was less than 5 minutes. The provider who saw me was very nice, had an xray done very quickly and you can see the …
Bianca in Middle Village conducted our covid tests, she is AMAZING.. Best, least uncomfortable test ever. Wonderful customer experience from the moment we walked in the door. Thank you.
The ladies at the front desk very polite during check-in. the wait time was minimal. If it wasn’t for the fact that I get charged a $50 copayment to use the facility I would definitely go more often I would prefer it more than my PCP’s office.
Maria Sclafani
Was @ centers urgent care 2 days ago for pain management – was in & out in about 15- 20 mins! Great wait time, feeling much better already! My compliments to …
I’ve been here a few times and it was always a great experience. The staff is friendly, professional and I am in/out. The staff even called to ask how I was doing after my appointment for a middle ear infection which was a nice gesture. I like that they have a parking lot which makes it even more convenient for people who drive!
Had a great experience here. The staff were kind and extremely competent. The wait time was quicker then I expected, place is clean, organised and runs smoothly. I felt well taken care of and got excellent medical treatment and advice. I would definitely come back!!
I was disappointed from the service of the front desk. I was there to take the Covid test. Entered inside when it when estimated time was 3 min, because I was not feeling well and was cold outside. The front desk person sent me out and even …
We went on a Saturday my husband was very ill, the Dr. who saw him was very nice and attentive. She told him if he was not better by the middle of the week to call back. He was not better and called. He was told that he would have to go …
The virtual line was brilliant, efficient, and easy, and the staff inside was super friendly. This was by far the best COVID testing experience I have had in the city for travel!
Yea I did have to wait 2 hours but the front desk was so nice apologized every once in a while. The doctor was so nice and understanding. So helpful and seemed like she really cared. Told me my options and never felt rushed.
Terrible experience! I registered via text to get the antibody test. After waiting patiently outside for my turn, I received a text saying it’s my turn now and to come up to the front desk. I did, registered and was told to take a seat. …
You should put out another options on the text messages, like different reason of your visit, not only for covid test or antibodies; sometimes the wait time is too long and no everyone goes there to get the covid test.
I’m extremely upset at the service here. I had high expectations because of the great reviews. And I am a healthcare worker, so I’m very understanding of the difficulties that we are going through right now. I dont often write bad reviews …
The organization is great but the office had no hand sanitizer, I saw nurse come in, mask down with a cup of coffee who proceeded to wipe her nose with a bare hand, and my results came back inconclusive due to bad sample gathering causing …
Front ladies rude. Everyone in healthcare works hard and has to deal with people, you don’t see doctors or nurses being this rude to people.
Really diminishes the whole experience.
They should do some training or something.
I came here for a basic Covid test and it was the worst experience I ever had at a medical establishment. They were rude and unprofessional from the moment I stepped in. …
Today My husband & I were seen for Rapid test which ww found out less then 10 min.We also did PCR & antibodies. We seen Shanaya, she young and very pro active. Very professional and knows how to take care of the patients. Very gentle and quick. Thank you..
They were about to close, but they still gave us a covid test because we needed it in order to have a safe visit at a nursing home . The manager agreed to squeeze us in even though they were ready to pack it in after working 12 hrs. The manager, receptionist and staff were the best….
Always ask for your summary of visit even for Covid testing. Spent all day requesting the record for work and when I read it, it had services that were not performed and inaccurate information about symptoms that were never asked of my …
I felt safe with the phone texting practice in order to get a co-vid test. I could wait in my car rather than a crowded waiting room. Really smart. I was also very pleased that I can my PCR Covid results within 24 hours.
This is not about the nurses or doctors at the Urgent Care. On the contrary, I found the nurse who works there, who took my Covid test to be lovely and very empathetic. This review is for the receptionist that works at the front desk. I …
I love this urgent care! Staff is very caring and professional. There’s a mat on their floor that says something like “walk in, be seen, go home” and they really do live up to those words. Very fast, highly recommend
LONG but honest review! Went for a COVID test about a month ago. Their online site had a check-in that showed 30 minute wait time and that I could reserve my space for 6PM. I completed online check-in, and upon arrival was told their online …
I’ve always had a good experience until today. My husband has a bad earache. The girl at the desk insisted he needed an appointment and would not check him in. What she said was a lie. Be very careful when you go there.
Great location for rapid covid tests! However, I have not received my pcr results!! and it has been over a week since I got tested 🙁 if you plan on traveling or need pcr results immediately plz consider going somewhere else
Going to start by saying 5 stars is not enough. My wife and I both had to visit the Urgent Care on Freshpond rd in Middle village just a few days apart from each other; the first time for both of us. The staff at the front were both …
This was my third visit to this Urgent Care. All three times the waiting period was short & I was greeted by a friendly staff member. Not to mention the fact that the medical staff have always been professional and courteous. I also found that the facility was well equipped and clean. I would definitely go there again.
I took my daughter here twice and on Saturday went there for myself. Each time we dealt with Doctor Patricia who is an excellent doctor with a wonderful personality. She prescribed the proper medication to cure our symptoms. Something else …
The staff was excellent. Very caring and the head nurse was great. The doctor had a very calming way about her. The experience I would recommend to anyone any age. They are our heroes. Thank you very much❤👍 …
Came here after an allergic reaction. Was checked in and seen in under 30 mins. The receptionist was so sweet and the nurse + physician that examined me were professional, friendly, and super kind. I’m usually nervous about visiting the …
Once you understand that you MUST get on the virtual line to be seeen, everything goes by smoothly. You get a text telling you how close you are to your turn. They text you when to go in. Registration is quick. Covid test done – in and out. …
The staff are great. From the receptionist, nurse and doctor. The wait was about 15 minutes from the time I walked in to the time the doctor saw me. The doctor was very nice and showed the utmost care and attention. I’ve been there a few times and was always impressed with the professionalism. I highly recommend. Thank you!!!
Their front office staff is very unorganized and unprofessional. There have been several occasions where I was waiting and the women in front are arguing with each other. Yes they do take appointments but you still may have to wait awhile …
For anyone who needs any urgent care services, please come here! The staff is so nice, organized and caring. I also never had to wait more than 10 minutes to be seen.
I went to 2 different locations, Boro park and Middle Village for COVID PCR exams both locations were decent and had its pros and cons, Middle village has a much cleaner waiting area and the ladies at the front desk were amazingly sweet …
Dr. Katherine was incredible! They saw me on a Sunday evening and treated me very well, and the stitches were done perfectly. Very friendly staff, would highly recommend.
Staff was friendly, it’s very busy in there so you can imagine the team gets overwhelmed with Covid testing. Be nice, they’re trying their best. Overall, Clean facility. I always go here for my Covid tests since it’s a local spot.
About the name urgent on that place is not urgent at all.
I’m here with my nephew because he need a urgent attention we were waiting 1hr maybe more, the hall was empty nobody in the waiting area just too slow. …
Amazing service!!! The virtual reservation system was so efficient..I literally drove up walk up to front desk straight to the back, tested and exit! All in less than 15mins. The health team were pleasant and efficient..could not ask for a better experience! I highly recommend!
This review is specifically for the provider named Maddy at this location. Her patience and willingness to hear out all concerns and answer questions is unmatched. Great attitude and very knowledgeable.
This STAFF is AWESOME! took my parents there to receive the vaccine,. its obvious with the demand and uncertainty very high for the general public, this staff is up to the very difficult task to administer it. Very accommodating and …
I did visit this place few times. Today visit was the worst. Front desk staff very nice as always but service really bad . I was waiting for nurse for 1/2 hour . Finally after she help me I should pick up my medicine from CVS which is 6 …
The girl who took my test was so sweet and funny. I had a very positive experience, in and out within 5 minutes and got my test results within 17 hours. Thank you so much!
I went in the night before for covid testing with a relative I live with. The next morning we both got negative results. However, we felt horrible so we came in to be seen by a doctor. When the physicians assistant comes in I tell her my …
Excellent customer service overall and way better than what I experienced at another urgent center. There was a wait but, since we are dealing with COVID-19, it was expected. The receptionist was very professional and had a very positive demeanor. In addition, they informed me when I would receive my results.
Had a great and quick experience. We did the virtual registration, ate dinner, bathed kids and then headed over. They texted us when it was our turn and 10 min before. Great service!
A bit of a wait with everyone testing for covid but the staff all treated me with respect and addressed my concerns. The woman at the front desk was great and seems like a very hard worker. Glad they are in the neighborhood!
Professional staff. Extremely accommodating and compassionate. Clean facility. Friendly and courteous. Never have to wait for very long to be seen by a dr.
I actually liked this place. I went for both vaccine shots and they were very professional. Here is where things slipped a little. They ran vitals on me prior to the second shot and had my Blood Pressure at astronomical numbers. Went to my …
I couldn’t get an appointment all day online , so I showed up to ask questions. The kind lady at the front desk asked me if I can come by at 8 pm . When I came back , she got me right in. I’m sorry I should have got her name. But thanks . Really great person and customer service
Went online and secured an appointment for a covid test..I was updated every hour on my appointment status..when my appointment time came I was placed in a room and the technician came in within 5 minutes and performed the test..I received …
This is the BEST place I have ever gone to for urgent care. My daughter was not feeling well. Silvia who greeted us was so polite and courteous. She made my daughter feel less anxious and administered testing quick and easy. The office is …
Where do I begin? I went to this “urgent care” on Friday evening after feeling ill with a stomach bug. I was seen by Nick Nicoloff (who introduced himself as “the provider”, not sure if MD or PA or NP) who prescribed an antibiotic that I …
I usually never have a problem when I come here staff is always on point. But today was not the case. Sign on the door said I could walk in. If getting tested for covid you have to text make app ect.However that is not what I was there for. …
I showed up at 7:08 with my text of being next in line. Was checked in. Which the younger women who checked me in left half way through my check in to go talk randomly, as I stood there a second older lady finished my check in cause she saw …
I normally don’t write reviews but I had To share my experience from 7/1/2021. First “Urgent” is definitely what this place is. I was Registered so quick, even though there was a big crowd, the front desk was so sweet and knowledgeable. I …
I made a reservation today for a vaccination and was so surprised that the wait was only 10 min. After waiting 5 mins I was called in and updated my record and then asked to have a seat that I would be called momentarily . The ladies at the …
Great personnel and awesome texting system where you text them your request either for vaccine or Test and they will text you back when is your time to go inside. Always the waiting time they text you is much shorter so be prepared to go in really quickly! Thank you
Shortly after hearing that the covid booster was available (3rd covid shot), I got on the virtual line for Centers Urgent Care, I was received in less than 20 minutes and got my shot. The receptionist was kind and helpful, and the provider for the shot answered all of my questions- I’d return any day
I went at 2 pm on Monday for a rapid and pcr Covid test it took less than 30 minutes in total from check in as a new patient to leaving with my negative results. …
Came in earlier today. The check in process was a breeze. The staff was very nice. The medical assistant Dana was great. She made me feel super comfortable. Dr. Tamara Muller was also great. Everyone there was practicing social distancing and following proper guidelines due to Covid which made me feel very safe. Definitely recommend!
The receptionist was awesome. She got me in and out quickly and was super nice. The nurse that did my vitals and eye exam was super cool and nice(and cute) with her what’s cracking greeting.(super cute and made me smile) Lol they were all …
Me partner and I in for a rapid COVID test. Checking in to the virtual line was very simple and the staff was lovely. Service was quick and answered any questions we had. Thank you for your services
This is a message to complain about the service I received on 6/27/2021. As soon as I entered I was greeted by a friendly secretary but unfortunately was told to go into the wrong room in which there was a patient already in there. I was …
If you are looking to get a COVID-19 test. This is not the place to come to. This center is not organized to separate regular clinic from COVID patients. I did a phone type of registration at 0900, and I was not attended to until 2:41pm. …
Went on for a covid rapid/PCR test during a historic surge in covid cases. Put my name on the waiting list in the morning and got updates throughout the day as my appointment arrived. Was sent a text when it was time to head to the …
Went in this morning for a covid test and walked out. Yesterday I brought in a female friend to get tested but I didn’t have my insurance card so she went in without me. No issues at all. She signed up online and was taken right away. She …
My wife and I visited the Urgent Care Center on Fresh Pond Road in Middle Village several times since COVID entered our world. Thank God for the people who work there, frontline workers. From the people at the front desk to the nurse who …
There isn’t any other urgent care I rather go to. It’s literally better than going to my primary doctor. I have been going here for the past 5yrs and every time I go, whether its for me or my children, I get the best help I need even if …
The only problem was a insane amount of patients. The omicron surge placed many new anxiety.
Otherwise the staff was professional. Kind. Full of knowledge and patient. All of the receptionist were informed and quick. Medical staff beyond helpful.
I went to this urgent care was my worst experience ever think the doctor was Maddie well I wouldnt know except for the bill. I was in excruciating pain. she didn’t assist except to tell me that she thinks I was having whatever it was but …
I remember going to this urgent care years ago. There was a very unfriendly girl at the front desk. I tried at least three times and decided never to come there again. But today we had no choice because it was Sunday a d many was closed. …
If I could give ZERO STARS I would !! This place is so awful and the provider that I saw was absolutely no help and gave me antibiotics which I didn’t need . I went to urgent care December 16. The doctor was a pregnant women with ginger …
The entire staff at the Middle Village office are awesome!! From the front desk, to the medical assistants, everyone is caring and compassionate.
Not once did I feel as though I was “just another patient”. …
Nerida and Bianca are superheros with the patience of an angel! They took their time to answer all 2 million of my questions and never made me feel rushed or like I was asking simple questions. They explained my options carefully and made …
I unfortunately didn’t get any names, but the woman at the window that checked me in was very nice and polite. The young man that provided the test and booster shot was amazing. Great energy and a solid professional. The experience overall was perfect.
I went in for a PCR test. I was in and out in less than 15 minutes. Fast service, friendly and caring staff, overall great experience. I would return here for urgent care services in the future if needed.
I was very pleased with the service I received here when I brought my toddler in.
Despite the negative reviews I think the staff was very helpful and friendly. …
Bianca was a very helpful person, she helped me and my girlfriend get covid-tested because we wasn’t feeling well! I will definitely recommend coming to this urgent care, they are fast, proficient and very professional. The line will always be long but eventually you’ll be in and out of there and on your way back home.
I needed a rapid Covid test. I went on the NYU Langone Health Urgent Care website. I informed them how many people were coming and my cellphone number. I asked them to message me when myself and my husband could be tested. I was messaged …
Love this location, the lady at the front desk was so friendly! Then the nurse practitioner Amalthea Williams was so friendly , such an amazing person! Such a quick & great experience !
Service is very quick here. However, I have a big concern on one of the nurses (male). The individual must not be aware of the protocol when treating patients. He touched the door, draw amongst other things and did not wash or sanitize his …
I went there today with flu symptoms. I requested a Covid test (rapid and Pcr), Influenza A and B tests, and strep. The medical assistant entered and took all the tests. They all came back negative. I said that was impossible. I asked her …
I had an excellent experience at Centers Urgent Care of Middle Village when I went there after experiencing acute abdominal pain. I was in and out in less than an hour and the prescription that the Physician Assistant gave me worked to relieve the pain. I would highly recommend Centers Urgent Care to my family and friends.
We have been going to Urgent Care anytime we don’t have access to our doctor. Always love the service. The medical crew is really nice, caring and helpful.
Saturday 1/18 was likely one of the more chaotic days in recent history for the medical industry of NYC (given the current surge of COVID cases and the need for testing), and Centers on Fresh Pond made it easy. Super accessible and …
Thankfully I knew to text early enough to get on the virtual line and when I did there were only 10 people ahead of me. Got the text to come in and after registration I was in and out in 5 mins. The staff is extremely friendly and patient …
I reserved online on Tuesday 1/12/22. I received updates via text continuously. If you need more time you text back M, which is what happened in my case. I received the extra 10 minutes and when I got there I was registered quickly. It …
I went there two times they couldn’t even give me basic prescriptions told me they were going to refund my money because they couldn’t help me and never refunded my money twice this Place overcharged me or ripped me off somehow I don’t know …
I had to have a rapid test done. The virtual line was very convenient. Once it was my turn, the entire staff, from the front desk to the person who administered the test and gave me my results, was so friendly yet professional. It’s always a good experience when I attend this facility.
Service is always pretty fast, literally in and out. Unfortunately during the past two weeks the waiting in the virtual line has been unbelievable or at least the line to get tested for Covid-19. My only bad experience was today when I felt …
Staff was very warm, receptive and pleasant. I was in and out in no time. Receptionists, PA, and doctor I met with are wonderful. They truly care about your health! I would now refer this place to friends, family and neighbors!!
It’s a sad sign of the times that I should need to have a favorite urgent care, but this place is definitely the best. The staff is friendly, competent and efficient, the place is clean and welcoming, and I’m consistently blown away by how …
The Staff and service was excellent!!! So nice! From the moment we walked in, the person at the front desk, the 2 (Natelia and Tyrell?) in the room with my Mother and I giving us the tests, we were so comfortable and pleased with their …
I went for a PCR test and I got my results very quickly, this is the 2 time I have been to this place, they are always so nice and they open early which is a plus!
We went around 6:30pm for rapid and pcr tests. The receptionist was polite and prompt. The nurse was great. She had a sensor of humor and made the process easy. Definitely recommend and will be going back for any needs.
EXCELLENT! Definitely the best experience I’ve had with getting a COVID test. The appointment sign-up system is very easy to use (website or text). My appointment turned out to be much quicker than the initial estimated time. You can check …
Being an entrepreneur, I know the value of time, which is why I don’t like to waste any. Center Urgent Care, doesn’t waste your time. Their appointment system is incredibly accurate and efficient. I went there for a COVID test and I was …
I went in today , they ask you to put mask on, i m vaccinated , coronavirus is past already… please get over it…anyway, i went in with a dog bite on my leg, which is pretty serious, and after paying the visit, told the women doctor or nurse …
Been there many times. They have limited services. But today when I was advised to go immediately to ER with my grandmom 87y old, suspicion of blood clots, I said I’m going to Lenox Hill Hospital instead Wyckoff where people only die, nurse practitioner had to google where the hospital is. I mean c’mon?!?!?! Other than that good service
The doctor was good. The staff could of had better bedside manner. They just come in the room without a hello how are you. Like have some proper etiquette when you enter a room. Front desk girls were nice.
The PA and the Nurse tend to my little one with attention and care. They listen and asked questions. They made her comfortable enough to speak on her own and describe what was the situation. Definitely worth the ride over. Front desk staff was swifty and nice
I took my dad with a bruise on his arm which turned colors really fast. My dad is on 2 blood thinners for a AFIB condition and stenosis and I was frantic. Even with my frantic outburst, the staff and doctor was very patient with me and did …
Front desk people are very welcoming and friendly. I went for the first time hoping they were going to give me some medication for me to take over there since my heart was beating so fast and my fever was really high. They just prescribed …
Update: they still didn’t resolve my issue, they really only responded to the reviews so people think that they care and try to help. Except their help with your problem ends right here. They do nothing to help !!! Avoid this place , go …
Brought My daughter here Monday. She was very sick, nasty cough, fever, asthma. They did covid test n strep which came back negative. They said rest and liquids. I was shocked especially considering My daughter is asthmatic and her cough …
Im here right now with my son there is one other patient here and we are waiting for almost an hour. There is laughter come other rooms. Im about to yell if someone doesn’t check on my son.
I had to go for a Covid test today. I was able to book the appointment on line. They kept me apprised of how many people were ahead of me. They told me when you head on over there. I ended up waiting outside for about 5 minutes and was …
Great service here each time. A hidden gem! This place really helped during early pandemic with testing. Today I went for my first dr visit and dr was very knowledgeable about traveling oversees and water bacteria. Friendly over the phone for questions, friendly staff and great doctors so far! 👍 …
All the best for front desk guy, nurse, xray technician, doctor.. the whole staff! I have visited many urgent centers and I felt so comfortable and cared for here. Five stars without a doubt. Big thank you for everyone that works there🙏🏼 …
I came in here on Monday because I had a sore throat and a fever and a slight ear ache, not really sure what was wrong with me but neither did anyone that worked there they told me to drink fluids take Tylenol and rest. Took a covid and …
Every time I chose to go there instead of my PCP I’m glad, good doctors, this time she knew that it wasn’t just a cold and heard my longs and send me a treatment right away. Thank you , started to work, it was bronquitis i think my pcp will …
This is the best urgent care in Queens. I am a healthcare provider and they give you their 100% each time they see you. Tedi PA is also very professional. They also have parking spot. I just wish there is a patient portal I can access my labs.
Not so good. Took my daughter on a weekend due to her fever and not feeling well. I was informed, she had a viral infection and was going to be prescribed 1 medication. Since it was late, it was sent to our pharmacy and we would pick it up …
Yesterday, I waited for 40 minutes in the room for the doctor in an almost EMPTY office. Then the doctor never sent out my prescription. I called today and there was still no script sent out so i asked for dr emma kova to call me. No call. …
This was the best place to go for urgent care.Dr.Leah was out of this world and all the workers,from the 2 girls at the from and all the technicians,were remarkable. I would highly recommend this place to the whole entire world.Thanks to the whole staff and the amazing Doctor who made my daughter feel much better.
Thank you again.
This is my local urgent care and I usually have a lovely experience here. However I sprained my knee and couldn’t walk and was in a lot of pain and I went to them on Saturday and the Drs and nurses were truly awful. They watched me almost …
This is a very clean and friendly facility. They are thorough with their patients health. I’ve been here a couple of times and have total trust in them…
Excellent . Speedy service and very thorough. Doctor was honest and gave me her thoughts instead of rushing me out like most other urgent cares would have.
Excellent service. If you are looking to go in an out and have your problems addressed, this is the place for you. Never disappoint. I don’t even live close by but I would never go anywhere else. From front desk to nurse, to PA excellent service. Thank you.
Five Stars all across!!!!!! PA Paulina was very professional and genuine in my daughters care. Despite the the long wait, worth coming here. I’m very pleased of service and care. I would definitely come again.
I have always go to this Urgent care when I need immediate attention, the staff is always friendly and professional. The wait time have never been long. And they take the time to listen to your needs. I definitely will keep coming here, for my emergencies.
I took my son today, and received the worst service. The nurse came and didn’t seem to care and was walking around in slow motion, her thermometer wasn’t working then said I’ll be back. 30 mins passed never came back, another nurse came …
There was no waiting time , I was seen as soon as I walked in . The staff was very nice and welcoming. I was seen by two different nurses/doctors , they were very professional. It was quick and easy!!
Always considerate to the patients needs, listened and explained everything well. Always leave that center feeling better. Best urgent care I’ve been too.
The service was perfect, staff was friendly and professional, they were very knowledgeable of procedures and were very attentive to my needs, I recommend them to everyone in need of an urgent care facility
Dr. Findley is amazing. I found out I was pregnant and it terrified me. She made me feel so much better after hearing me out and took my concerns into consideration. Thank you so much…after leaving the clinic I felt more confident in …
Pleasant & attentive receptionist, technician, & finally Physician’s Assistant. Helps no doubt that I came in on a not-busy morning, so my checkup was swift & painless.
Efficient & highly competent. Visited on a Friday just before lunch, not crowded. Sent me right in for examination. Was expertly evaluated, tested, and advised promptly. On my way home within 40 min of arriving. Large & clean facility, will use again
I love this place Everyone is friendly and you usually get into an exam room real quick. Very little waiting even for the doctor to walk it. And they register you personally. The other urgent care not far away makes people use a tablet to fill in info. Not fun when I don’t feel good. I only come here now when I am sick.
Absolutely phenomenal, spectacular staff and nice facility. I was probably more worried than I should have been but my son had an issue and the staff were so kind and fun with him, really open and laid back with their bedside manner to keep …
Staff are very personable and professional. Nice and clean facility, I like going into a place not having to worry about if they know what they are doing. Thanks Centers Urgent Care 🙂
I was here to ask for medical attention not for loosing my money and time for shore I paid 100$ and I got 5 min conversion nothing else I asked for some pills they said gonna send to my pharmacy I was there no anything sent this shame! I …
My mom has been here for emergency x-rays and treatment for her asthma. They have treated my mom very well so I went a week ago and they treated me very well. Would recommend anyone to go here if they were sick. This place used to be a …
I was turned away because the told me my insurance wasn’t active, which it is. They refused to call the insurance company but wanted me to pay the full office fee of $150 plus and than the xrays. If I choose not to pay, they said I could …
They were very nice and helpful with my questions
Professional , friendly, I really recommend this place
Always well ran, clean and informative. They are COVID-19 safe and will answer any questions you have with your needs in mind. Waiting room is clean. Always the best service.
Ample parking. Quick check in and Roxanne was great! I was in and out within 45 minutes. However all the hand sanitizers were empty.
Fast Service and staff are very friendly!
Great experience taking the COVID antigen test. Quick and friendly service.
Took my child for an infected finger nail and there was not a long wait, registration was quick and the PA very nice and efficient. Took care of her finger and prescribed antibiotics. Happy to have a nearby urgent care to go to for this kind of treatments.
Went in last week, needed a tick checked for Lyme. I was told I should hear something in 24-48 hours, if not to call them. Well I had to call them, because I heard nothing. I called 72 hours later, 96 hours later, and finally as of 6 days …
Stopped in on a recent Saturday morning with a minor eye problem -ingrown eyelash.Everyone, from the receptionist to the nurse to the doctor who saw me was extremely pleaaant and professional. The doctor, whose first name was Maya, was …
Had a very embarrassing and unacceptable experience here back in November (11/5/17). I had hurt my neck and I wanted to get examined by a medical professional. I was clearly in pain and ofcourse when you’re in pain, it shows in your face. …
I have to say 5 stars for urgent care on Fresh Pond Road they were very helpful I was having trouble breathing when I walked in and they got Right on it! Breathing treatment, Xrays,EKG,whole 9 and got me an Ambulance to take me to the …
I wish I could put zero stars. Although some of the staff is very pleasant, there are some individuals behind the desk that are completely incompetent. They give you the wrong information followed by attitude, especially if you tell them that you were told different by other staff members.
Very professional and pleasant staff. Love the receptionist and she was very accommodating. The doctor was gentle and understanding with my daughters situation. Thank you. Definitely recommend!
The front desk was an elderly/older women. She was beyond disgusting. Whole time we were there she was coughing In her hand and did not put hand sanitizer in her hand afterwards or even tried washing them. Than to ask for peoples ID and …
Today was my 1st time there. I took my 4 yr old in at 2:30pm and we were out by 2:55pm. I couldn’t believe it. They took care of her ear infection immediately. No waiting at all. Medicine prescription was sent to Rite-Aid before we left their facility. Will definitely go back if I have to.
The staff couldn’t be more understanding during this pandemic. They remained professional throughout the entire process despite the constant stream of patients looking to be tested. Thank you for making what could have been a very unpleasant experience, bearable.
Very nice, professional & friendly staff. Short waiting time. Doctor was detailed in discussing my problem and medication prescribed. Would definitely return and hope the facility stays at this location for many more years.
The girls at the front desk was pleasent and courteous. I did not wait long. My reason for giving a three was due to the fact when I was seen by the doctor not only did she not introduce herself but when I told her my symptoms and asked if …
Clowns, the results took more that 2 days to arrive for my pcr test, no one notify me that this would be the case . As a result I’ve been put on unpaid leave from my job , will follow legal avenue going forward.
Great experience @ Centers today. Special thank you to nurse Kiki who went out of her way to make my children comfortable with very unpleasant tests – highly recommended!
Lets people stay out in freezing whether for over 2h for covid-19 test.
Waiting list outside practically thrown on the floor.
Receptionists does make people aware of the waiting time. …
Friendly, efficient and caring. Excellent service
Front Desk was EXCELLENT!!***
However the Dr. Marie Chapnick DNP
WAS Uninterested in what was wrong with me didn’t even check results of regular …
There was no one waiting when I came in and yet I still waited 15 minutes. When I finally got accepted and could be seen by a doctor it took over 25 minutes for them to come back after they took my temperature and blood pressure. If you have any other option I would suggest taking it.
I went to urgent care because my original doctor was on vacation. I had some kind of rash and lumps behind my head and neck and it was painful. Doc came in the room without examining to feel the bumps, I told him it was painful. He just …
Terrific experience today at Centers Urgent Care in Queens. Staff was warm and friendly. Super fast!! Thank you!!! Keep up the great work 🙂
….. this was the only urgent care open past 5pm on a Saturday evening, so i brought my friend here. Not sure if I made a mistake, because although there were only like 3-4 other patients, it took us FOREVER to be seen, no lie. We arrived …
I have been to my share of urgent cares and I have to say this place was very awesome. The staff were super friendly and I was seen within 10min. The doctor was very nice. Don’t let the bad comments fool you, I highly recommend this place.
They were very professional especially dealing some of the patrons who were rude and impatient. They are doing a great job under extreme circumstances.
Very clean and friendly staff and super fast
They call them selfs “Centers Urgent Care”
My question is: what kind of care and of whom they talking about, God forbid they could be with any help at the front. But is “Urgent” to be paid first …
I really am so grateful to the doctor available on Christmas eve. She could have been home with her family but instead was caring for mine. I’m never going anywhere else. They are fantastic.
The office is clean and the quick response was great. I loved the iPad out front and how kind the reception desk was. I can’t say enough about the doctor he had my really sick child laughing and comfortable.
This is NOT a real doctors office. Do not go to this place!!! $125 for a Covid test. They make you wait in lines for hours and hours. They claim to have a sign saying they don’t except certain healthcare insurance. This is posted nowhere. …
Currently sitting in a room for 45 hard minutes waiting to get a covid test , this is after waiting 2 hours to get into the room. Don’t call me in if you are not going to see me in a reasonable amount of time .
Got my 3rd booster right away and my kids got a covid test, they were kind and of course gentle with my kids! Respect them for being like that! Thank you!
This was my first time and I loved it, they took very good care of me and the staff and doctors are amazing and very caring and professional, I highly recommend them, as for me this is my new go too place when in need of a doctors care.
Very friendly crew. They always take a good care of me when i do not feel good. I am very satisfied with a care I receive there.
The staff was courteous and helpful. The Doctor was great she fixed the issue with ease. I felt so much better upon walking out the door. Thanks Doc!
I think it’s good the way they have their system instead of you spending a whole day on a line you register then they keep you posted that’s gives u time to do other stuff and also keep you away from crowded lines
I have been to this urgent care a few times before; for one reason to another! but I always find them very professional , very supportive and attentive staff- and they always find me a solution to what I came in for! I also appreciate …
I am very happy that i got treated very well and fast. Everything looked very clean and professional, making me feel good about my experience there; especially because I had the opportunity to be helped by Roxana and Sylwia.
Went for Covid testing and staff was extremely rude. Refused many ppl who waited because of their insurance. They do not offer free testing. You will have to pay $125 for rapid testing. If you want a free test go somewhere else because you have to have an approved insurance.
Hi visiting last night was great, but I still did not have Covid-19 rapid test result?, should be text in 20 min it 2,1/2h , and I have nothing…..
What a wonderful hidden gem in Middle Village/Maspeth. All of the staff is extremely professional, friendly and knowledgeable. Patricia and Silvia are a must see and the best medical specialist you can have. I’ll definitely come here again for any urgent care needs. This site also has Covid-19 rapid testing.
I was extremely pleased with my visit. The staff was pleasant. They attended to my medical needs as they should. The office was also clean and comfortable. I didn’t have to wait long to be seen by a doctor.
Excellent service, the personal here is very professional, And they work very efficient and fast , I love it , for cov 19 test ,and vaccine,and other health emergency!! ⭐⭐⭐⭐⭐
Wonderful Urgent Care! Had a great experience, was quick and easy, fully electronic. Staff was very helpful and professional. My doctor was very knowledgeable and had a pleasant bedside manner.
Although the service is good, there isn’t any social distancing and the signature pad and pen is not sanitized. The poor receptionist is not protected from the elements. Great staff and doctor just not great covid-19 safety.
The app to get in line makes waitin GB much easier. Great service- I had Yakirah Fitzpatrick do my rapid covid test and it was painless and fast! I was really happy with her, if yall got promotions coming up Kiki NEEDS one!!
I needed immediate care for a medical emergency and the doctor and the nurses or technicians were most helpful and professional.
My condition did not improve as I expected (beyond their control) so I have gone …
The doctor was a sweet n kind lady, she gave my daughter two treats fast n thoroughly looked over my child
Never no long time waiting and service is great
Very polite and very welcoming everyone is kind perfect place to visit no one is rude a very comfortable place to go to when your not feeling well 👍🏼👍🏼🤩🤩 …
I went twice I. The past month. Once for a sinus infection and covid testing. Both times a great experience. .
They were kind and helpful. I did not have to wait very long. It was very easy to get Covid testing. The waiting room is big and there was only one other person waiting while I was there too. My experience overall was great.
I went in with a serious breathing problem, and the care I received was phenomenal. They gave me oxygenated medication, a shot, and a I left better with prescriptions already waiting for me at CVS right next door to them. These people have a sense of humor, and it seems like they like what they do. Thank you Centers staff!
Came in for a routine COVID test 9/7/2020 (Labor Day), though it was busy – the receptionist was respectful, courteous and handled all patients with the outmost professionalism. Most definitely worth a walk in visit.
Centers Urgent Care is a Beautiful place and experience. It’s spotless and clean. Great customer service and bedside manner. I was in and out in 5 minutes. Didn’t wait long.
i went here in january of 2021 to get a covid test bc i thought i was dying, i had gotten my septum pierced like two weeks before hand. the lady went to do my test and the swab got stuck inside of the jewelry, she pulled down and ripped it. never coming back.
Sylvia and Shana were amazing. They were very helpful with everything and made me feel extremely comfortable. I loved Sylvia’s accent, she was easy to understand and very friendly. Sylvia and Shana are a great team, they bring a joy to the …
Great service i always come to this clinic with my whole family great staff at the front desk Bianca was a great help doctor was so nice definitely will be back here
All employees were pleasant and attentive to helping the best way they can. Fast and speedy service.
I would also like to say that Shonna who was the assistant to the doctor. Was so …
Amazing staff – they make you feel comfortable – can’t read the doctors name that signed my flu shot administration form – but I didn’t even feel that needle – as for Covid testing please check yourselves and be safe ….perfect staff to take you through the process like a breeze – God Bless them ALL ❤️
Everyone who works here was kind and lovely! However WE MUST END THE FOR PROFIT HEALTHCARE SYSTEM NOW!!! I had to wait 3 hours in the cold for a 5 minute test. What the heck?!?! Insurance and for profit medicare systems are literally evil and everyone who reproduces the system is going to H E Double toothpicks! Mark my words…
The staff at the front desk was so helpful – beyond the call of duty. The PA who administered the vaccine was professional and kind. This is a wonderful facility.
This star is only given to the receptionist who answers the phone. She was extremely ride to me when I called to speak to the doctor that gave me medication. The doctor had told me to call back in 7 days if my symptoms didn’t get better so …
The Center is always filled with friendly and professional staff. I am amazed at their organization and efficiency of how they can accommodate a large number of patients in such a short time.
I call at around 8:30 to ask if they would be able to see my 10 year old son, who had a fever of 103. It was late and i didnt want to take him to a hospital where we would have to wait hours to be seen. The receptionist(tall, blonde, …
It’s four stars because the wait was so long but that’s just because it’s Thanksgiving and the covid numbers are so high. Everyone was nice and they are as doing as well as they can be in the face of all of this. Jose was efficient and kind testing me. The black female doctor who counseled me went above and beyond.
I was very impressed with the service provided in this urgent care. They were professional and kind. I will definitely be going back. Rapid COVID-19 test.
The girls at the front desk are very unprofessional they both had their headphones in . Not a good look when this is your first time visiting this establishment. Will definitely not be returning here at all for any reason.
On Dec 17th I went to the urgent care to get covid tested. All 3, rapid, pcr, antibodies. I got swabbed at 9:23am. The provider herself asked me herself “do you need a printed results?”. I replied “yes because I’m a teacher”. She did the …
I am always seen very quickly here. All the staff is very nice and helpful.
After doing some yardwork, I pulled a muscle pull in my chest. Just to be cautious, I met with a doctor (who was a little preoccupied with his text messages while speaking with me) who ordered an EKG. He said he “sees” a couple of cardiac …
Awesome place. The place is clean and spacey. Front desk was nice and efficient registration was quick and easy. Wait time was less than 5 minutes. The provider who saw me was very nice, had an xray done very quickly and you can see the …
Bianca in Middle Village conducted our covid tests, she is AMAZING.. Best, least uncomfortable test ever. Wonderful customer experience from the moment we walked in the door. Thank you.
The ladies at the front desk very polite during check-in. the wait time was minimal. If it wasn’t for the fact that I get charged a $50 copayment to use the facility I would definitely go more often I would prefer it more than my PCP’s office.
Maria Sclafani
Was @ centers urgent care 2 days ago for pain management – was in & out in about 15- 20 mins! Great wait time, feeling much better already! My compliments to …
Clean, prompt & professional service.
I’ve been here a few times and it was always a great experience. The staff is friendly, professional and I am in/out. The staff even called to ask how I was doing after my appointment for a middle ear infection which was a nice gesture. I like that they have a parking lot which makes it even more convenient for people who drive!
Had a great experience here. The staff were kind and extremely competent. The wait time was quicker then I expected, place is clean, organised and runs smoothly. I felt well taken care of and got excellent medical treatment and advice. I would definitely come back!!
Awesome płace. Highly recomended. Been to many Urgent Cares and thia is by dar The Best!! Trust me if you try it once you will agree.
I was disappointed from the service of the front desk. I was there to take the Covid test. Entered inside when it when estimated time was 3 min, because I was not feeling well and was cold outside. The front desk person sent me out and even …
I went in for knee pain & was taken good care of! She ordered X-rays & evaluated my pain.
I was glad I got checked out 😊 …
We went on a Saturday my husband was very ill, the Dr. who saw him was very nice and attentive. She told him if he was not better by the middle of the week to call back. He was not better and called. He was told that he would have to go …
The virtual line was brilliant, efficient, and easy, and the staff inside was super friendly. This was by far the best COVID testing experience I have had in the city for travel!
Yea I did have to wait 2 hours but the front desk was so nice apologized every once in a while. The doctor was so nice and understanding. So helpful and seemed like she really cared. Told me my options and never felt rushed.
They’ve been great, I have been going to them for years!
Terrible experience! I registered via text to get the antibody test. After waiting patiently outside for my turn, I received a text saying it’s my turn now and to come up to the front desk. I did, registered and was told to take a seat. …
You should put out another options on the text messages, like different reason of your visit, not only for covid test or antibodies; sometimes the wait time is too long and no everyone goes there to get the covid test.
I’m extremely upset at the service here. I had high expectations because of the great reviews. And I am a healthcare worker, so I’m very understanding of the difficulties that we are going through right now. I dont often write bad reviews …
The organization is great but the office had no hand sanitizer, I saw nurse come in, mask down with a cup of coffee who proceeded to wipe her nose with a bare hand, and my results came back inconclusive due to bad sample gathering causing …
Front ladies rude. Everyone in healthcare works hard and has to deal with people, you don’t see doctors or nurses being this rude to people.
Really diminishes the whole experience.
They should do some training or something.
I came here for a basic Covid test and it was the worst experience I ever had at a medical establishment. They were rude and unprofessional from the moment I stepped in. …
Today My husband & I were seen for Rapid test which ww found out less then 10 min.We also did PCR & antibodies. We seen Shanaya, she young and very pro active. Very professional and knows how to take care of the patients. Very gentle and quick. Thank you..
I was sent home with bronchitis.
They are the worst, I was sent home because they told me I just had a “cold” …
They were about to close, but they still gave us a covid test because we needed it in order to have a safe visit at a nursing home . The manager agreed to squeeze us in even though they were ready to pack it in after working 12 hrs. The manager, receptionist and staff were the best….
Always ask for your summary of visit even for Covid testing. Spent all day requesting the record for work and when I read it, it had services that were not performed and inaccurate information about symptoms that were never asked of my …
I never noticed this place before, but glad I found it when I had a badly swollen elbow. …
I felt safe with the phone texting practice in order to get a co-vid test. I could wait in my car rather than a crowded waiting room. Really smart. I was also very pleased that I can my PCR Covid results within 24 hours.
This is not about the nurses or doctors at the Urgent Care. On the contrary, I found the nurse who works there, who took my Covid test to be lovely and very empathetic. This review is for the receptionist that works at the front desk. I …
I love this urgent care! Staff is very caring and professional. There’s a mat on their floor that says something like “walk in, be seen, go home” and they really do live up to those words. Very fast, highly recommend
LONG but honest review! Went for a COVID test about a month ago. Their online site had a check-in that showed 30 minute wait time and that I could reserve my space for 6PM. I completed online check-in, and upon arrival was told their online …
I’ve always had a good experience until today. My husband has a bad earache. The girl at the desk insisted he needed an appointment and would not check him in. What she said was a lie. Be very careful when you go there.
Great location for rapid covid tests! However, I have not received my pcr results!! and it has been over a week since I got tested 🙁 if you plan on traveling or need pcr results immediately plz consider going somewhere else
Going to start by saying 5 stars is not enough. My wife and I both had to visit the Urgent Care on Freshpond rd in Middle village just a few days apart from each other; the first time for both of us. The staff at the front were both …
This was my third visit to this Urgent Care. All three times the waiting period was short & I was greeted by a friendly staff member. Not to mention the fact that the medical staff have always been professional and courteous. I also found that the facility was well equipped and clean. I would definitely go there again.
I took my daughter here twice and on Saturday went there for myself. Each time we dealt with Doctor Patricia who is an excellent doctor with a wonderful personality. She prescribed the proper medication to cure our symptoms. Something else …
The staff was excellent. Very caring and the head nurse was great. The doctor had a very calming way about her. The experience I would recommend to anyone any age. They are our heroes. Thank you very much❤👍 …
Came here after an allergic reaction. Was checked in and seen in under 30 mins. The receptionist was so sweet and the nurse + physician that examined me were professional, friendly, and super kind. I’m usually nervous about visiting the …
Once you understand that you MUST get on the virtual line to be seeen, everything goes by smoothly. You get a text telling you how close you are to your turn. They text you when to go in. Registration is quick. Covid test done – in and out. …
The staff are great. From the receptionist, nurse and doctor. The wait was about 15 minutes from the time I walked in to the time the doctor saw me. The doctor was very nice and showed the utmost care and attention. I’ve been there a few times and was always impressed with the professionalism. I highly recommend. Thank you!!!
Their front office staff is very unorganized and unprofessional. There have been several occasions where I was waiting and the women in front are arguing with each other. Yes they do take appointments but you still may have to wait awhile …
We went in for an Antibody test. No wait. Very clean office. The technician that drew our blood was very friendly and excellent at drawing the blood.
For anyone who needs any urgent care services, please come here! The staff is so nice, organized and caring. I also never had to wait more than 10 minutes to be seen.
I appreciate the front desk courtesy and staff professionalism nurses a was absolutely fantastic.
Regards
I went to 2 different locations, Boro park and Middle Village for COVID PCR exams both locations were decent and had its pros and cons, Middle village has a much cleaner waiting area and the ladies at the front desk were amazingly sweet …
Dr. Katherine was incredible! They saw me on a Sunday evening and treated me very well, and the stitches were done perfectly. Very friendly staff, would highly recommend.
Staff was friendly, it’s very busy in there so you can imagine the team gets overwhelmed with Covid testing. Be nice, they’re trying their best. Overall, Clean facility. I always go here for my Covid tests since it’s a local spot.
About the name urgent on that place is not urgent at all.
I’m here with my nephew because he need a urgent attention we were waiting 1hr maybe more, the hall was empty nobody in the waiting area just too slow. …
Amazing service!!! The virtual reservation system was so efficient..I literally drove up walk up to front desk straight to the back, tested and exit! All in less than 15mins. The health team were pleasant and efficient..could not ask for a better experience! I highly recommend!
This review is specifically for the provider named Maddy at this location. Her patience and willingness to hear out all concerns and answer questions is unmatched. Great attitude and very knowledgeable.
This STAFF is AWESOME! took my parents there to receive the vaccine,. its obvious with the demand and uncertainty very high for the general public, this staff is up to the very difficult task to administer it. Very accommodating and …
I did visit this place few times. Today visit was the worst. Front desk staff very nice as always but service really bad . I was waiting for nurse for 1/2 hour . Finally after she help me I should pick up my medicine from CVS which is 6 …
The girl who took my test was so sweet and funny. I had a very positive experience, in and out within 5 minutes and got my test results within 17 hours. Thank you so much!
I went in the night before for covid testing with a relative I live with. The next morning we both got negative results. However, we felt horrible so we came in to be seen by a doctor. When the physicians assistant comes in I tell her my …
Excellent customer service overall and way better than what I experienced at another urgent center. There was a wait but, since we are dealing with COVID-19, it was expected. The receptionist was very professional and had a very positive demeanor. In addition, they informed me when I would receive my results.
Had a great and quick experience. We did the virtual registration, ate dinner, bathed kids and then headed over. They texted us when it was our turn and 10 min before. Great service!
Very fast service. I walked in on a weekday afternoon and there was no wait!
The entire staff were friendly, courteous and very helpful.
A bit of a wait with everyone testing for covid but the staff all treated me with respect and addressed my concerns. The woman at the front desk was great and seems like a very hard worker. Glad they are in the neighborhood!
Professional staff. Extremely accommodating and compassionate. Clean facility. Friendly and courteous. Never have to wait for very long to be seen by a dr.
I actually liked this place. I went for both vaccine shots and they were very professional. Here is where things slipped a little. They ran vitals on me prior to the second shot and had my Blood Pressure at astronomical numbers. Went to my …
I couldn’t get an appointment all day online , so I showed up to ask questions. The kind lady at the front desk asked me if I can come by at 8 pm . When I came back , she got me right in. I’m sorry I should have got her name. But thanks . Really great person and customer service
Went online and secured an appointment for a covid test..I was updated every hour on my appointment status..when my appointment time came I was placed in a room and the technician came in within 5 minutes and performed the test..I received …
This is the BEST place I have ever gone to for urgent care. My daughter was not feeling well. Silvia who greeted us was so polite and courteous. She made my daughter feel less anxious and administered testing quick and easy. The office is …
Where do I begin? I went to this “urgent care” on Friday evening after feeling ill with a stomach bug. I was seen by Nick Nicoloff (who introduced himself as “the provider”, not sure if MD or PA or NP) who prescribed an antibiotic that I …
I usually never have a problem when I come here staff is always on point. But today was not the case. Sign on the door said I could walk in. If getting tested for covid you have to text make app ect.However that is not what I was there for. …
I showed up at 7:08 with my text of being next in line. Was checked in. Which the younger women who checked me in left half way through my check in to go talk randomly, as I stood there a second older lady finished my check in cause she saw …
I normally don’t write reviews but I had To share my experience from 7/1/2021. First “Urgent” is definitely what this place is. I was Registered so quick, even though there was a big crowd, the front desk was so sweet and knowledgeable. I …
I made a reservation today for a vaccination and was so surprised that the wait was only 10 min. After waiting 5 mins I was called in and updated my record and then asked to have a seat that I would be called momentarily . The ladies at the …
Kind and attentive staff. Fast service and clean office.
Great personnel and awesome texting system where you text them your request either for vaccine or Test and they will text you back when is your time to go inside. Always the waiting time they text you is much shorter so be prepared to go in really quickly! Thank you
Shortly after hearing that the covid booster was available (3rd covid shot), I got on the virtual line for Centers Urgent Care, I was received in less than 20 minutes and got my shot. The receptionist was kind and helpful, and the provider for the shot answered all of my questions- I’d return any day
I went at 2 pm on Monday for a rapid and pcr Covid test it took less than 30 minutes in total from check in as a new patient to leaving with my negative results. …
Came in earlier today. The check in process was a breeze. The staff was very nice. The medical assistant Dana was great. She made me feel super comfortable. Dr. Tamara Muller was also great. Everyone there was practicing social distancing and following proper guidelines due to Covid which made me feel very safe. Definitely recommend!
The receptionist was awesome. She got me in and out quickly and was super nice. The nurse that did my vitals and eye exam was super cool and nice(and cute) with her what’s cracking greeting.(super cute and made me smile) Lol they were all …
Me partner and I in for a rapid COVID test. Checking in to the virtual line was very simple and the staff was lovely. Service was quick and answered any questions we had. Thank you for your services
This is a message to complain about the service I received on 6/27/2021. As soon as I entered I was greeted by a friendly secretary but unfortunately was told to go into the wrong room in which there was a patient already in there. I was …
Great experience, very compassionate.. highly recommend.
UPDATE
I have since been here for Covid Testing had a much better experience! …
If you are looking to get a COVID-19 test. This is not the place to come to. This center is not organized to separate regular clinic from COVID patients. I did a phone type of registration at 0900, and I was not attended to until 2:41pm. …
Went on for a covid rapid/PCR test during a historic surge in covid cases. Put my name on the waiting list in the morning and got updates throughout the day as my appointment arrived. Was sent a text when it was time to head to the …
Great staff! Always in & out, never a long wait. Flexible hours help.
Went in this morning for a covid test and walked out. Yesterday I brought in a female friend to get tested but I didn’t have my insurance card so she went in without me. No issues at all. She signed up online and was taken right away. She …
I took my child He had vomiting and they helped us a lot thank you so much
My wife and I visited the Urgent Care Center on Fresh Pond Road in Middle Village several times since COVID entered our world. Thank God for the people who work there, frontline workers. From the people at the front desk to the nurse who …
Informative, precise & caring to your situation. Very pleased. Satisfied.
There isn’t any other urgent care I rather go to. It’s literally better than going to my primary doctor. I have been going here for the past 5yrs and every time I go, whether its for me or my children, I get the best help I need even if …
The only problem was a insane amount of patients. The omicron surge placed many new anxiety.
Otherwise the staff was professional. Kind. Full of knowledge and patient. All of the receptionist were informed and quick. Medical staff beyond helpful.
I went to this urgent care was my worst experience ever think the doctor was Maddie well I wouldnt know except for the bill. I was in excruciating pain. she didn’t assist except to tell me that she thinks I was having whatever it was but …
I remember going to this urgent care years ago. There was a very unfriendly girl at the front desk. I tried at least three times and decided never to come there again. But today we had no choice because it was Sunday a d many was closed. …
If I could give ZERO STARS I would !! This place is so awful and the provider that I saw was absolutely no help and gave me antibiotics which I didn’t need . I went to urgent care December 16. The doctor was a pregnant women with ginger …
The entire staff at the Middle Village office are awesome!! From the front desk, to the medical assistants, everyone is caring and compassionate.
Not once did I feel as though I was “just another patient”. …
Nerida and Bianca are superheros with the patience of an angel! They took their time to answer all 2 million of my questions and never made me feel rushed or like I was asking simple questions. They explained my options carefully and made …
I unfortunately didn’t get any names, but the woman at the window that checked me in was very nice and polite. The young man that provided the test and booster shot was amazing. Great energy and a solid professional. The experience overall was perfect.
I went in for a PCR test. I was in and out in less than 15 minutes. Fast service, friendly and caring staff, overall great experience. I would return here for urgent care services in the future if needed.
I was very pleased with the service I received here when I brought my toddler in.
Despite the negative reviews I think the staff was very helpful and friendly. …
The wait was short and the doctor and nurse were very nice.
Bianca was a very helpful person, she helped me and my girlfriend get covid-tested because we wasn’t feeling well! I will definitely recommend coming to this urgent care, they are fast, proficient and very professional. The line will always be long but eventually you’ll be in and out of there and on your way back home.
I needed a rapid Covid test. I went on the NYU Langone Health Urgent Care website. I informed them how many people were coming and my cellphone number. I asked them to message me when myself and my husband could be tested. I was messaged …
Love this location, the lady at the front desk was so friendly! Then the nurse practitioner Amalthea Williams was so friendly , such an amazing person! Such a quick & great experience !
Service is very quick here. However, I have a big concern on one of the nurses (male). The individual must not be aware of the protocol when treating patients. He touched the door, draw amongst other things and did not wash or sanitize his …
Make me wait 30 minutes for flu results, nurses were talking and making patients wait longer than usual worse service ever
I went there today with flu symptoms. I requested a Covid test (rapid and Pcr), Influenza A and B tests, and strep. The medical assistant entered and took all the tests. They all came back negative. I said that was impossible. I asked her …
I had an excellent experience at Centers Urgent Care of Middle Village when I went there after experiencing acute abdominal pain. I was in and out in less than an hour and the prescription that the Physician Assistant gave me worked to relieve the pain. I would highly recommend Centers Urgent Care to my family and friends.
We have been going to Urgent Care anytime we don’t have access to our doctor. Always love the service. The medical crew is really nice, caring and helpful.
Saturday 1/18 was likely one of the more chaotic days in recent history for the medical industry of NYC (given the current surge of COVID cases and the need for testing), and Centers on Fresh Pond made it easy. Super accessible and …
Thankfully I knew to text early enough to get on the virtual line and when I did there were only 10 people ahead of me. Got the text to come in and after registration I was in and out in 5 mins. The staff is extremely friendly and patient …
Everyone was so nice, friendly and professional. What a wonderful office.
I reserved online on Tuesday 1/12/22. I received updates via text continuously. If you need more time you text back M, which is what happened in my case. I received the extra 10 minutes and when I got there I was registered quickly. It …
I went there two times they couldn’t even give me basic prescriptions told me they were going to refund my money because they couldn’t help me and never refunded my money twice this Place overcharged me or ripped me off somehow I don’t know …
I had to have a rapid test done. The virtual line was very convenient. Once it was my turn, the entire staff, from the front desk to the person who administered the test and gave me my results, was so friendly yet professional. It’s always a good experience when I attend this facility.
They attended me so good and on time. I really like the service.
Friendly staff. They go above and beyond to care for your needs. I wasn’t feeling well and they quickly took action 👍 …
The wait was short and the service was excellent they showed concern and took good care of me.
Clean, pleasant staff and doctors were great ! Fast service when ordering prescriptions too !
Service is always pretty fast, literally in and out. Unfortunately during the past two weeks the waiting in the virtual line has been unbelievable or at least the line to get tested for Covid-19. My only bad experience was today when I felt …
Staff was very warm, receptive and pleasant. I was in and out in no time. Receptionists, PA, and doctor I met with are wonderful. They truly care about your health! I would now refer this place to friends, family and neighbors!!
It’s a sad sign of the times that I should need to have a favorite urgent care, but this place is definitely the best. The staff is friendly, competent and efficient, the place is clean and welcoming, and I’m consistently blown away by how …
The Staff and service was excellent!!! So nice! From the moment we walked in, the person at the front desk, the 2 (Natelia and Tyrell?) in the room with my Mother and I giving us the tests, we were so comfortable and pleased with their …
I went for a PCR test and I got my results very quickly, this is the 2 time I have been to this place, they are always so nice and they open early which is a plus!
We went around 6:30pm for rapid and pcr tests. The receptionist was polite and prompt. The nurse was great. She had a sensor of humor and made the process easy. Definitely recommend and will be going back for any needs.
EXCELLENT! Definitely the best experience I’ve had with getting a COVID test. The appointment sign-up system is very easy to use (website or text). My appointment turned out to be much quicker than the initial estimated time. You can check …
Being an entrepreneur, I know the value of time, which is why I don’t like to waste any. Center Urgent Care, doesn’t waste your time. Their appointment system is incredibly accurate and efficient. I went there for a COVID test and I was …
I went in today , they ask you to put mask on, i m vaccinated , coronavirus is past already… please get over it…anyway, i went in with a dog bite on my leg, which is pretty serious, and after paying the visit, told the women doctor or nurse …
Been there many times. They have limited services. But today when I was advised to go immediately to ER with my grandmom 87y old, suspicion of blood clots, I said I’m going to Lenox Hill Hospital instead Wyckoff where people only die, nurse practitioner had to google where the hospital is. I mean c’mon?!?!?! Other than that good service
The doctor was good. The staff could of had better bedside manner. They just come in the room without a hello how are you. Like have some proper etiquette when you enter a room. Front desk girls were nice.
The PA and the Nurse tend to my little one with attention and care. They listen and asked questions. They made her comfortable enough to speak on her own and describe what was the situation. Definitely worth the ride over. Front desk staff was swifty and nice
Easy intake process, especially since I’d been there before, short wait. Immediate feedback, and clear updates from the app.
Was in and out in no time. The rep was super nice when she checked me in and the two gentlemen who saw me today were great.
Centers is the best especially PA Tedi and Carla. They are so helpful and laid out a great plan of treatment for me.
I took my dad with a bruise on his arm which turned colors really fast. My dad is on 2 blood thinners for a AFIB condition and stenosis and I was frantic. Even with my frantic outburst, the staff and doctor was very patient with me and did …
Front desk people are very welcoming and friendly. I went for the first time hoping they were going to give me some medication for me to take over there since my heart was beating so fast and my fever was really high. They just prescribed …
Had a great experience both times I came here. Everyone is friendly and there is no wait time.
Everyone was friendly & professional. Appointment was quick & easy.
Update: they still didn’t resolve my issue, they really only responded to the reviews so people think that they care and try to help. Except their help with your problem ends right here. They do nothing to help !!! Avoid this place , go …
Very nice and friendly. Took good care of me. I felt the doctor really cared❤️
Great place, attentive, caring staff, clean office and short wait. Very happy to have this place in the neighborhood
I was seen today by Dr Nierman, she was so sweet & understanding. She made me feel at ease & went step by step with my care.
They were fast and very nice. I’ve been coming here many times and they are my first choice for an urgent visit.
The staff was so helpful & friendly. They made my son feel comfortable. Definitely recommend this urgent care!!!!
The Dr. Was very thorough and listened carefully to my complaints.
Excellent experience. Very friendly and doctor was very nice and explained everything. Will definitely recommend to my family and friends.
Said 15 mins, waited 2+ hours for a x-ray. Extremely long wait but nice staff
Brought My daughter here Monday. She was very sick, nasty cough, fever, asthma. They did covid test n strep which came back negative. They said rest and liquids. I was shocked especially considering My daughter is asthmatic and her cough …
Im here right now with my son there is one other patient here and we are waiting for almost an hour. There is laughter come other rooms. Im about to yell if someone doesn’t check on my son.
I had to go for a Covid test today. I was able to book the appointment on line. They kept me apprised of how many people were ahead of me. They told me when you head on over there. I ended up waiting outside for about 5 minutes and was …
They treated me and my daughter with care and immediate attention. Looks so clean and new, and close to home. Love this place
Great service here each time. A hidden gem! This place really helped during early pandemic with testing. Today I went for my first dr visit and dr was very knowledgeable about traveling oversees and water bacteria. Friendly over the phone for questions, friendly staff and great doctors so far! 👍 …
All the best for front desk guy, nurse, xray technician, doctor.. the whole staff! I have visited many urgent centers and I felt so comfortable and cared for here. Five stars without a doubt. Big thank you for everyone that works there🙏🏼 …
I came in here on Monday because I had a sore throat and a fever and a slight ear ache, not really sure what was wrong with me but neither did anyone that worked there they told me to drink fluids take Tylenol and rest. Took a covid and …
Dr Caroline , the X-ray technician and the support staff were all extremely caring and helpful. …
Every time I chose to go there instead of my PCP I’m glad, good doctors, this time she knew that it wasn’t just a cold and heard my longs and send me a treatment right away. Thank you , started to work, it was bronquitis i think my pcp will …
My family has gone here for years if our primary isn’t in. Always received great care and usually in and out within an hour.
This is the best urgent care in Queens. I am a healthcare provider and they give you their 100% each time they see you. Tedi PA is also very professional. They also have parking spot. I just wish there is a patient portal I can access my labs.
They were attentive and courteous to the patients and made us comfortable upon entering the facility. Concerns were attended right away.
Not so good. Took my daughter on a weekend due to her fever and not feeling well. I was informed, she had a viral infection and was going to be prescribed 1 medication. Since it was late, it was sent to our pharmacy and we would pick it up …
Yesterday, I waited for 40 minutes in the room for the doctor in an almost EMPTY office. Then the doctor never sent out my prescription. I called today and there was still no script sent out so i asked for dr emma kova to call me. No call. …
This was the best place to go for urgent care.Dr.Leah was out of this world and all the workers,from the 2 girls at the from and all the technicians,were remarkable. I would highly recommend this place to the whole entire world.Thanks to the whole staff and the amazing Doctor who made my daughter feel much better.
Thank you again.
This is my local urgent care and I usually have a lovely experience here. However I sprained my knee and couldn’t walk and was in a lot of pain and I went to them on Saturday and the Drs and nurses were truly awful. They watched me almost …
This is a very clean and friendly facility. They are thorough with their patients health. I’ve been here a couple of times and have total trust in them…
Excellent . Speedy service and very thorough. Doctor was honest and gave me her thoughts instead of rushing me out like most other urgent cares would have.
Excellent service. If you are looking to go in an out and have your problems addressed, this is the place for you. Never disappoint. I don’t even live close by but I would never go anywhere else. From front desk to nurse, to PA excellent service. Thank you.
Five Stars all across!!!!!! PA Paulina was very professional and genuine in my daughters care. Despite the the long wait, worth coming here. I’m very pleased of service and care. I would definitely come again.
I have always go to this Urgent care when I need immediate attention, the staff is always friendly and professional. The wait time have never been long. And they take the time to listen to your needs. I definitely will keep coming here, for my emergencies.
I took my son today, and received the worst service. The nurse came and didn’t seem to care and was walking around in slow motion, her thermometer wasn’t working then said I’ll be back. 30 mins passed never came back, another nurse came …
There was no waiting time , I was seen as soon as I walked in . The staff was very nice and welcoming. I was seen by two different nurses/doctors , they were very professional. It was quick and easy!!
Always considerate to the patients needs, listened and explained everything well. Always leave that center feeling better. Best urgent care I’ve been too.
The service was perfect, staff was friendly and professional, they were very knowledgeable of procedures and were very attentive to my needs, I recommend them to everyone in need of an urgent care facility
Dr. Findley is amazing. I found out I was pregnant and it terrified me. She made me feel so much better after hearing me out and took my concerns into consideration. Thank you so much…after leaving the clinic I felt more confident in …
Pleasant & attentive receptionist, technician, & finally Physician’s Assistant. Helps no doubt that I came in on a not-busy morning, so my checkup was swift & painless.
Efficient & highly competent. Visited on a Friday just before lunch, not crowded. Sent me right in for examination. Was expertly evaluated, tested, and advised promptly. On my way home within 40 min of arriving. Large & clean facility, will use again
I love this place Everyone is friendly and you usually get into an exam room real quick. Very little waiting even for the doctor to walk it. And they register you personally. The other urgent care not far away makes people use a tablet to fill in info. Not fun when I don’t feel good. I only come here now when I am sick.
Absolutely phenomenal, spectacular staff and nice facility. I was probably more worried than I should have been but my son had an issue and the staff were so kind and fun with him, really open and laid back with their bedside manner to keep …