Located in Prattville, Ala., Central Alabama Electric Cooperative is a nonprofit, member-owned electric distribution utility that maintains more than 40,000 meters and over 5,500 miles of lines in…
| Friday | 7:30AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 4:30PM |
| Tuesday | 7:30AM to 4:30PM |
| Wednesday | 7:30AM to 4:30PM |
| Thursday | 7:30AM to 4:30PM |
103 Jesse Samuel Hunt Blvd, Prattville, AL 36066
Hardly ever any outages and Wi-Fi super fast love it
Ridiculous
Kind helpful professional
Very good service
Great customer service
19 hours without power
Been very good to me
But cool,very good at all times that’ll
Pretty darn good at keeping the power on.
I have no problem with my electrical issues.
Just your typical power bill place
Good service, short outages, reasonable rates.
Need ASAP I am getting tired of watching the thing go round and round to buffer continue need speed
16 hours later still no power,foods going bad in the fridge and the temp is 95 degrees 105 heat index.No ones doing anything!!!!!
Why every time there a storm or a storm passes over my community has to suffer hours without power every single time? Makes no sense and that should be corrected
I want to give out a big shout of THANKS to all the power men and women for all the work they are doing.
Power failed at 2:27 PM today. 2:48 now and hope power will be restored soon.
Great service! I appreciate all the help during times of storms.
Very unprepared for the stroms we have there never in a hurrythe need better servicethe
Great customer service. Always very polite and friendly. They had our yard light replaced the day after we called.
I thank you for responding to tree on line. September 27th called.
This company is the most unethical thieving company in the State of Alabama. If you can get Alabama Power get them. Even the employees are liers and thievs!
The whole system is setup badly, there is no way to figure out what your account number is when they’re closed. And you’re not home and have access to it. All you should need is your damn name and your freaking address.
I just left from trying to pay my bill at the drive thru window after sitting there for 15 mins hitting the call button repeatedly while two were around and seen me but never came.
Absolutely horrible, power service is always interrupted compared to Alabama Power. I’m trying to figure out how to switched, as these rednecks think keeping the lights on is optional.
Everyone you reach via phone had the worst attitude, regardless if you talk extremely polite with them. No one answers simple questions, and then passes thr buck to their “supervisors” whom never return your call. Sad.
Very satisfied with the service. My power went out. I called the automated system and a team was dispatched and within 2 hours my service was returned
I called to report my neighbors security light was hanging from the wires, and they were very attractive to this, it so a safety hazard,
Just hoping when they address this they address the fact that trees and wisteria vines are growing up into their lines.
Going on our 4th day without power. Yet just up the street, those with Alabama Power got their power back 2 days ago. Someone else wrote “literally the worst power company.” Yes.
A very community oriented company. I have been a commercial and residential customer of our coop for many years. The service has been excellent. Employees are knowledgeable and very helpful. Keep up the good work!!
Usually OK but during this snow outage the systems that tells where there are outage’s is conveniently down ,be straight up and tell the truth about poor line clearing maintenance. If you can’t safely get it back on say so.
Deposit is exorbitantly high ($500 dollars which is more than I would pay in a years time), Alabama Power (which is the service that actually supplies the electricity for them) deposit is $100 and will give you the option to split the …
They just cut u off whenever they feel like it .. Once it goes negative they shut it off .. could b a cent could b 10 dollars .. ridiculous customer service and the rates are high I do not recommend
This has nothing to do with electricity. Only an employee, Lamar Daugherty. This man is good as gold. He stopped to help me and my children when we were broken down on the side of the road today. He gave his water to us, fixed my car and …
You paid the deposit for Wifi and you see the private company putting the equipment on the side of your house, but none can give you a date as to when the WIFI service will be connected. Now the government wants people to stay in the house, how can we work from home if the people in the rural areas can’t access Wifi?
My Daughter tried to get the power bill changed into HER name after her father died.( He and I have been customers since 1995) she was told she would have to pay the current bill AND 500.00 deposit to change the name over to her..WHY make …
I finally got my internet and it is awesome. 200 mbs is super fast. Now that is upload and download. If you look at spectrum I get 100mbs download but only 10 MB’s upload. It is definitely a win win.
If you enjoy rustic hot nights with screaming children where you can literally see every star in the sky at least twice a month for about 3-4 hours total then this co-op is for you! Your guaranteed to lose power and not have it back on for …
Service reliability has been exceptional. Every interaction I’ve had with them has been positive. Website could use an update but it is functional. I have no real complaints. Thank you CAEC, I’m looking forward to your Broadband internet.
I was negative $1 for less than 24 hours and was disconnected and made to pay $20 re-connect fee. Every month they “adjust” my usage and take another $5 or $6 from my account. This is all done by a system that can’t accurately take the …
I’ve had service from Central Electric for the last 10 years in two different locations. I have been extremely pleased with service and response time when there is a problem. I lived on the end of a line and called them in the middle of the …
This company is as crooked as they come! Do not give them Access to your checking savings or debit cards.Save every one of your receipts.They will bill you twice for the same day if you’re on prepay or they they just out right lie about usage.
Very, very poor service as my mom’s lights in Selma have been out since 1:00 pm today with no estimated restoration time. The only thing that Jamie at central call center said was to have your plan in place. It is now 7:30 pm and still no …
The state should step in and see to it this company is run to a much higher standard!! This company has to many outages and it takes them way to long to respond. There billing is also lacking. It is a shame that this company is so poorly …
We have had CEAC for years. I love them. When they are outages, our power is never out for very long. They get right on it and get it back on ASAP. Their online bill pay is easy to use. If you need to call them, they are helpful and courteous. I have No complaints and have been their customer since 2003!!
Literally the worst power company! If it rains to hard or the wind blows just right we lose power! You can never get anyone on the phone to talk to. All automatic services. Currently have been without power for 20 hours. We had three, yes …
The power service is great. Outages are short-lived and a rarity. That said the cable service leaves so.ething to be desired. I say that but I don’t have them because they aren’t available. There is a more affluent neighborhood north of us …
My son and I came home on Saturday afternoon in a rain storm to no power. Called my wife, she called the power out line, they were at our house in no time at all. He tried to cut it back on, the transformer shot sparks out of it, it had …
This company is nothing but a rip off. They WILL steal your money and then tell you that the money you put down was for something else. Update, issue was resolved
You don’t think about them until the lights are off. I rarely think about them. Have many friends who have worked for or working for CAEC, when the lights are off – they are not at home with their families.
Friendly employees extremely fair fast at everything I have ever needed and I have been with them for around 20 years thank you caec and all employees the best power company I’ve ever had the privilege of being part of.
Have been trying for weeks to get my rebate for hot water heater setback. The set back was installed a month ago and I have been getting the run around since –trying to get my rebate. CAEC has not been responsive. I had problems in the beginning trying to get my setback scheduled and installed. Now that it is installed–problems
Wish I could give it less stars. I have never paid this much for electric. Sold my house called to let them know my needed cutoff date. Found my electric cutoff days earlier and no record of my original date in the system. Feel bad for those who live in this electric companies zone.
Been with CAEC for 33 years. Very kind people. Never had problems and really really love the high speed internet!
Our power rarely goes out if it does go out and stood to a severe storm a tree tornado something taking the lines down and our internet has never went down
They are Great they have been out in Lowndesboro for a while. Got most lights back on. Transformers went out. Hard workers. Thank you so much.
I’m sure different people and different situations bring different experiences with any company but i have had a totaly positive encounter each and every time with caec. I have never done prepay and when setting it up after being gone for …
Do not use Central Access for wifi!!! We were told at the beginning it would take 2-4 weeks for them to come out and do the work. After the 4th week of not hearing anything from them we called for an update. We were then told it was …