Central Florida Electric Cooperative, Inc. is primarily engaged in the generation, transmission, and/or distribution of electric energy for sale. See more
The best thing about this company is that they do bare minimum and provide you electricity. Trying to call in to pay a bill is the worst experience you could imagine. And the people in the office don’t give 2 craps about customer service. If we could switch companies we would in a heart beat.
This is a horribly run operation on administrative side. Hurry up Duke so I can be free of these incompetents. It’s like paying to be messed around with…
Drive thru payment,online,walk in,over the phone or old fashion mail in payment. Less power surges than other companies. Quicker responses than others. Frienderly service.
Horrible company, as they are an Electric co-op, they are to share financial information with customers and we should receive an annual update from them about the CFEC account. As a member for over 19 years they have never sent a statement as where they/we stand?
I wish I could give less stars. What gives you guys the right to come butcher my trees. Trimming I understand however this is horrible. What are my options for electric? Basically I’m stuck and have no consumer recourse. I’ve called and the …
These meter reader’s and Billy are the best people I’ve ever talked to . I have only lived in Bronson for a little over a year and people like these make me glad I did. They answer questions , great opinions and advice and are truly nice to talk to . Thanks again for great service.
Terrible Corp. All about intake of money, not the customer. I signed up for auto draft and the first month they hit my bank account 2 weeks before they should have causing a whole bunch of other checks to bounce. They admit it was a computer glitch but wont supply a letter so I can clear up my bank account. Unbelievable!
No trouble ever reporting an outage. Only problems have been during hurricanes. Out of power twice for 3 days each time in 2004. Right now after Irma, still waiting for power. Has been 4 days.No trouble with regular outages being fixed.
Got our new home with a late afternoon closing. Then…got the opportunity to go turn the power back on. The customer service at the power company was fast…efficient …and very very helpful. …
CFEC has the best employees! During and after our last hurricane, your employees worked around the clock to rebuild our power grid. We were online within a few days—which is a miracle given all the damage. All year long, these heroes are on the job, keeping our power on. We sincerely appreciate all of your efforts!
I’ve lived in “the sticks” my whole life and have dealt with different electrical companies. This one has been the worst. I’ve never had the issue with power outages anywhere like I do here. They seem to have no reason behind them, in fact …
Typical scenario: several outages (like tonight). The largest affects about 78 families. Another affects 1 family. Guess which one has a crew dispatched? Yes. The 1 family outage. Guess there are benefits to being on the co-op’s board of …
This is by far the worst electric company I have had. Customer service is rude and will not listen to your needs. You basically will pay a extra fee no matter how payment is made for “ convenience “ reason, Nothing is convenient about …
During hurricane outtages they serviced my Mom who has medical equipment that needs power and she doesn’t own a generator so we have her on a priority list for people with medical needs to get power restore as promptly as they can and I’m …
I was going to be out of state for a couple months so I set up automatic payments. Did the paperwork, gave them the voided check they needed and everything, but they never processed my paperwork. I ended up with late fees and had to pay …
Very slow service. But we got it done. I would recommend letting customers wait in line when other customers are setting up new service. It’s quite inappropriate to make someone step out of the way so you can wait on someone paying their …
Cute monthly flyer reasonably priced however the people located in the Chiefland office do not know how to do business.. I can’t say this for sure but I’m assuming the redhead Caitlyn is prejudice only sighting off her words I was trying to …
This is not the first time my lights have been shut off due to the payment system over the phone not working. They won’t even answer the phone.tell me this what if someone with oxygen an elderly person got their lights shut off because the …
CFEC has been amazing! The service crews are awesome. I have had a few occasions over the last 15 years where the main power had to be cut off and then turned back on. Their crews made it happen. They work hard to keep our power bills manageable (as opposed to GRU) and our power on.
No help whatsoever, their call center is a joke.
The best thing about this company is that they do bare minimum and provide you electricity. Trying to call in to pay a bill is the worst experience you could imagine. And the people in the office don’t give 2 craps about customer service. If we could switch companies we would in a heart beat.
Nice folks
To freaking complicated
Terrible. Just awful.
They are a RIP OFF!!!!!!!!
Super fast always know what they’re doing
Absolute WORST experience. No calls with status, no answers when I call. Online site does not even work.
Always nice to deal with smaller companies. Very professional and friendly.
Worst electric company I’ve ever had to deal with! Bad communication with customers. Careless staff.
I have no problems with CFEC, reporting outages, my power takes a minimal amount of time
This is a horribly run operation on administrative side. Hurry up Duke so I can be free of these incompetents. It’s like paying to be messed around with…
Very slow at returning power.
Highly lacks proper communication with customers.
Power seems to go off even on clear days
We have no other option…
ABSOLUTELY nickel and dime you for EVERYTHING. Worst, uneducated customer service I’ve experienced with any utility company we’ve utilized.
The worst electric company ever. Website never works and in 2020 these idiots still can’t process debit cards. It’s ridiculous. They suck
Janci provided exceptional customer service! She was fast and friendly! Thank you!
The Customer service clerks are very helpful and Central Florida Electric Cooperative always supports Haven Hospice in Chiefland, Florida.
Drive thru payment,online,walk in,over the phone or old fashion mail in payment. Less power surges than other companies. Quicker responses than others. Frienderly service.
Horrible company, as they are an Electric co-op, they are to share financial information with customers and we should receive an annual update from them about the CFEC account. As a member for over 19 years they have never sent a statement as where they/we stand?
I am thankful for the hardworking crews that keep us in the light! Great company with small town hospitality.
I wish I could give less stars. What gives you guys the right to come butcher my trees. Trimming I understand however this is horrible. What are my options for electric? Basically I’m stuck and have no consumer recourse. I’ve called and the …
These meter reader’s and Billy are the best people I’ve ever talked to . I have only lived in Bronson for a little over a year and people like these make me glad I did. They answer questions , great opinions and advice and are truly nice to talk to . Thanks again for great service.
Terrible Corp. All about intake of money, not the customer. I signed up for auto draft and the first month they hit my bank account 2 weeks before they should have causing a whole bunch of other checks to bounce. They admit it was a computer glitch but wont supply a letter so I can clear up my bank account. Unbelievable!
No trouble ever reporting an outage. Only problems have been during hurricanes. Out of power twice for 3 days each time in 2004. Right now after Irma, still waiting for power. Has been 4 days.No trouble with regular outages being fixed.
Got our new home with a late afternoon closing. Then…got the opportunity to go turn the power back on. The customer service at the power company was fast…efficient …and very very helpful. …
CFEC has the best employees! During and after our last hurricane, your employees worked around the clock to rebuild our power grid. We were online within a few days—which is a miracle given all the damage. All year long, these heroes are on the job, keeping our power on. We sincerely appreciate all of your efforts!
I’ve lived in “the sticks” my whole life and have dealt with different electrical companies. This one has been the worst. I’ve never had the issue with power outages anywhere like I do here. They seem to have no reason behind them, in fact …
Typical scenario: several outages (like tonight). The largest affects about 78 families. Another affects 1 family. Guess which one has a crew dispatched? Yes. The 1 family outage. Guess there are benefits to being on the co-op’s board of …
This is by far the worst electric company I have had. Customer service is rude and will not listen to your needs. You basically will pay a extra fee no matter how payment is made for “ convenience “ reason, Nothing is convenient about …
During hurricane outtages they serviced my Mom who has medical equipment that needs power and she doesn’t own a generator so we have her on a priority list for people with medical needs to get power restore as promptly as they can and I’m …
I was going to be out of state for a couple months so I set up automatic payments. Did the paperwork, gave them the voided check they needed and everything, but they never processed my paperwork. I ended up with late fees and had to pay …
Very poor service. They scheduled me for a call back – in 2 weeks!
Very slow service. But we got it done. I would recommend letting customers wait in line when other customers are setting up new service. It’s quite inappropriate to make someone step out of the way so you can wait on someone paying their …
I’ve never had a single issue with CFEC. Always reliable.
Cute monthly flyer reasonably priced however the people located in the Chiefland office do not know how to do business.. I can’t say this for sure but I’m assuming the redhead Caitlyn is prejudice only sighting off her words I was trying to …
This is not the first time my lights have been shut off due to the payment system over the phone not working. They won’t even answer the phone.tell me this what if someone with oxygen an elderly person got their lights shut off because the …
It’s a step back in time, like 1955 in terms of efficiency. Telephone and an email are their most cutting edge technologies.
CFEC has been amazing! The service crews are awesome. I have had a few occasions over the last 15 years where the main power had to be cut off and then turned back on. Their crews made it happen. They work hard to keep our power bills manageable (as opposed to GRU) and our power on.