To keep our patients and visitors informed, HCA Florida Lake Monroe Hospital provides contact information for each of our departments and patient rooms. See more
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1401 W Seminole Blvd, Sanford, FL 32771
Need care. Arrived and was quickly cared for. Very professional staff throughout my visit.
Took my wife to the ER in the early afternoon due to pain in her face, sinuses and head. She had been prescribed an antibiotic a few days earlier. The PA stated she needed a different antibiotic and sent her home. No bloodwork, no tests, …
Everyone in every department I went to was so nice and accommodating. I will definitely come back here!
The care I received was one of the if not the best from the nursing staff. They all went out of their way to make sure I was taken care of. The only issue I had was when discharged I noticed my prescriptions were sent to the wrong pharmacy. …
They admitted me when there was no reason to. I wanted to go home so they gave me and IV. There from monday to wednesday.
Insurance won’t pay the bill!
Not the place to go if your procedure needs anesthesia services. Sadly, the practitioners do not have any bedside manners nor communicate and address the questions from the patient. They keep changing the person that supposed to be with …
I had an emergency and we drove an hour up to Sanford to go to this hospital. The staff was absolutely amazing especially with the pandemic going on! Wait time was very long but ultimately worth it receiving the care that I did. The staff …
I loved the new ortho unit!
Staff and room comfort was beyond expectations. Everyone went out of their way to make my procedure a pleasurable one. …
I cannot think of one unpleasant thing that happened on my visit. Nurses and staff were very attentive, and answered any calls from my call button promptly. The supportive staff, physical therapist and occupational therapist were …
About a week ago I went to the ER with chest pain. Then I was in 1st Step ICU for 3 days. I have to say from the ER, 1st Step ICU every Doctors, Nurses & Staff they all was so nice, caring & gentle. I also loved the food. Excellent Hospital & Staff. Thank you so much for Everything.
I must say from the moment I entered the premises I felt special. Everyone was so pleasant, professional and accommodating. I normally go to Fish/Advent Health which is closer to me but they were booked up for my procedure. Thank God for the chance to see what everyone else has been talking about.
Such friendly, caring people-nurses, techs, housekeepers, everyone! Excellent skills! The heart cath lab folks were downright jolly, before the procedure; they were thoroughly professional and attentive doing the procedure and caring for me afterward. I really appreciated them. And they took wonderful care of me.
Had to stay one night I labor and delivery and the Nurses,techs were exceptional! They were absolutely amazing with their care, rounding, and making sure not only myself and my child were okay but also my fiancé was well taken care of. The …
Every health giver was exceptionally friendly, helpful and competent. All of the rooms , hallways were extremely clean. This is my first choice in hospitals in the area. Their check in time is extremely quick and yet secure. There is a …
C O L D!!! Freezing COLD!
Food very good. …
Everyone very kind and helpful. Food was good. Got excellent care.
Today my wife was treated at this hospital. The procedure had us stressed out for weeks but the hospital staff really made sure my wife felt comfortable. I’m sure they could see how worried she was and they did everything to make her smile …
Was taken to the emergency room by
the paramedics. I received prompt treatment from the doctor and staff. Yes there was some wait tme for the test results of my blood and CT scan to come back but …
Covid related visit. Virtually no wait… staff was professional, had proper amount of testing done, and wrote me a script. Overall was a very good visit. Thanks for the good care y’all.
I had not anticipated being hospitalized!
However from the beginning I was treated so well by the staff:
1: prep for the cath lab …
The nursing staff on floor 3 was nice as well as the nursing staff in the ER. The doctors in both areas left much to be desired. I was put on NPO order by doctor and never should have been. I was denied anything to drink for over 12 hours. …
It’s hard to summarize my experience in a short post but getting to the point… if you can, find an alternative. Although the staff is all smiles this hospital seems to be out of touch with its medical professionals performance. From poor …
My experience at Central Florida Regional Hospital Sanford was one of my best stays in any hospital in my 59 years. I would say Dr. Reed is an amazing Dr. and his entire staff was awesome. There dedication and knowledge of there jobs was …
This hospital was deplorable. Dark, dingy, old and dated decor. Ring the call light and get ignored. If you have a visitor the staff expects your family to become your caregiver. I would be hard pressed to find a positive regarding the service experience and will not go back.
The quality of care I received during my hospitalization was very good. The nurses showed compassion and understanding of my concerns and made me feel at ease. The techs we’re awesome, always there with a smile no matter what kinda day they …
It was good for the most part, but I had to finally ask for pain medication.
When I received my discharge papers , the nurse said I could walk on up to the entrance and wait for my ride. …
the ladies -where you walk in at the emergency room were very attentive and caring; the physician who took care of me was kind & focused on the problem i was having in order to solve it & alleviate my pain. I couldn’t ask for better …
The results of the procedure I had were excellent. There were two situations that were not good and should be corrected. 1. In the Cath Lab Recovery: With the pressure bandage to my wrist and the nurses exceptional care the bleeding …
About a month ago, my husband I & were headed to lowes. I started to experience painful pain following numbness & tightness in my chest. We took a detour and ended up at Central Florida Regional Hospital. You need to know …. I am …
When I was admitted recently at Central Florida Regional Hospital I received the utmost treatment. I was treated with compassionate caring hands from my Nurses & Doctors. The nurses were, Katie, Sam, Kathryn, Losmarie, Chaundra, Margorie as …
Horrible the wait time is ridiculous waited two and a half hours got mad and left still never saw a doctor since they switched over it’s been so bad and the wait times are ridiculous needs to go back to Central Florida regional at least …
Five stars for my experiences with ALL of the staff. Everyone listened to me and treated me with respect. …
The ER got us in right away, the ER staff was amazing, but the room they put us in was dirty there was some trash on the floor. When my husband was getting discharged the next day the nurse he had wasn’t very attentive and took 2.5 hours …
I was having a heart cath done and my husband was told he had to leave during the procedure, He was told it would take about an hour and he would get a call from the doctor. After 2 hours of sitting in the car and thinking something bad …
Great nurses in 3 West. Dr. Wilberto Lopez was the most caring person I have ever seen during my care as a Cardiologist! Very knowledgable in his field! Definitely recommended to family and friends!
They understood my level of pain and took care of me right away. Everyone was kind and attentive-from the ER triage nurse to the surgeon. Would definitely recommend this hospital’s ER over any other in the central region as their triage is very effective.
very clean, efficient, friendly, and professional. my experience could not have gone better.
Husband came in for chest pains. And was admitted into a room. I came to visit on a Saturday, and it was obvious the nurses were busy. We have never had an issue with this hospital and usually recommend if someone asks about hospitals. …
Horrible service. Took forever to get a nurse into my moms room when she just had back surgery. Also they didn’t even deliver her food to her until my step dad had to say something when they were picking trays up after dinner. They didn’t …
Everyone was great!! I was taken care of and my problem was resolved at that time. They even contacted my doctor to notify and speak with him regarding my visit, which I really appreciate! Thank you guys!
I got an amazing experience at Central Florida Regional Hospital, before my surgery they contacted me to do all the necessary tests and everything was easy and smooth! On the surgery day, everything was ready before my arrival! All the …
The ER staff was extremely helpful and professional. Was in and out within an hour and a half.
Great staff, from reception to my night nurse, everyone had the time to go the extra mile. We were informed every step of the way, there were no surprises. Both my wife and I were very impressed with how clean and neat very thing was, above …
I drove almost two hours for an ER visit because my local or nearest hospitals are not competent and honestly I was afraid to die in one of them. CFRH was awesome to me the food was like restaurant quality the nurses were caring and very …
I went there for bloodwork. I went to quest around the corner was jammed full of people nobody was at the desk and I didn’t feel like sitting in there crazy office all day long. So I went to the hospital checked in took literally 15 minutes …
Daughter came in after a horse fall. They treated her immediately and got her in and out within 3-4 hours. A thorough work up with several labs, CTs and X-ray later we were released. Dr Goodman was great and handled her (pediatric) with …
Great experience. Everyone knowledgeable, polite and friendly. They made me feel very comfortable.
Rude staff. Coming into Emergency room and after discharge they were rude and difficult. I won’t be coming back or bringing my family to this hospital. The only good thing was emergency room dr. Blake she was nice and seemed to really care.
this is the first time that I was not amazed at how well I was taken care of.. I have always had good experiences in the past.
this time, I was extremely disappointed.
The experience I had there was terrible. I wouldn’t even give them 1 star. I am currently 5 months pregnant & From the minute I walked in, nobody attended to me for another 35 mins. As far as getting checked in, one of your nurses took my …
Wow it’s what I can say since the ER until may 4 days on third floor east was incredible nurses Drs they were all great. But I have to say one nurse really stand up really made me feel cared for her name was Tracy she really loves her job. …
The lady who does mammograms is absolutely fantastic. She is kind, gentle and thorough! Check in was quick snd easy! I’ve had inconsistent experience in the ER.
NO BEDS! I entered the ER with severe back pain they processed intake and offered no accommodations for the pain. after 4 1/2 hours of increasing pain due to standing (couldn’t sit it worsened the pain) finally had wife take me home. Zero communication on anything like you were being ignored!!
I was in an accident on my ScooterAnd spent a monthIn Sanford hospitalThe last week was in the Rehabilitation Unit…I just want to say These have been the most amazing nursesAnd doctorsThe physical therapist andOccupational therapist..they …
The Doctors and nurses were so good to me, they treated me like a human being
I was admitted for COVID-19 and pneumonia. Also, diabetes. They’ve treated me so well here since I’ve been admitted. The kindness of strangers is truly something that should be showcased from this place. I’ve met so many wonderful faces and …
Where should I start? You can’t judge a place by other people comments. I started out in Outpatient for a procedure but i really felt good about everyone effort getting me ready. I feel I was treated very well since I small veins to …
I am here to say every nurse , technician were absolutley amazing to me. I could not ask for better care & each one very personable. Everyone introduced themself as walking into my room. I was amazed at the great care I received.Great job to all of you. Thank you for making my stay a pleasant one.
Fast and quick service. Professional staff. Pleasant and caring. Allowed medical students to be present during my treatment. That’s how we learn. By precept and example. Doctor was very educated and informative. Also funny 😄. Made my visit less painful. …
It was a wonderful visit everybody was very nice it was a very timely visit everything seemed to roll up right along
Took my elderly dad to the ER on a busy Friday night. They took really great care of him and were very caring and understanding. Unfortunately he had to be admitted but the doctor called me the next day and gave me a very thorough report …
Florida Lake Monroe took great care of me. I would recommend them.
My hospital visit exceeded my expectations. I had outpatient shoulder surgery and was definitely treated like family. I’d like to send kudos to Dr. Idress and the OR crew. A special warm thank you & Kudos to Nurse Leader Michelle, Lissa, …
I was well looked after the service and Help in the hospital was better than I thought I’m glad I went there when I got sick
Pleasant experience finally. Had the best nurse ever. So caring and fun
I arrived thru the emergency room late in the night. While I was on the stretcher I heard one of the nurses say “where do we put this one”. This showed no regard for me as a patient. Other than that I received quality care fom the nurse that attended me.
Everyone was great. Doctor was caring and through and gave me full explanation of everything going on with me. Nurses were wonderful, caring and professional while always making me feel comfortable in spite of my nervousness. I am very glad I choose CFR hospital.
Dr. Lavene and the staff at Central Florida Regional Hospital were exceptional. From being checked in at the front to the nurses who evauated us, every single person was compassionate, professional, and wonderful. …
Horrible care I came in twice told the first doctor I was in direct contact with the flu he didn’t do anything but claimed it was a URI, had to come back as my 2 children and I got sicker and then guess what we tested positive for the flu …
It’s ok. My expectations was higher than what services I received. Delay on diagnostic tests.
Husband was in there needed surgery the service was horrible the nurses never had any answers and post op he was left in his room over 12 hours without care or medication. Calling over to get information about his supplies needed and they …
Very good experience…The doctor Dr.David Lambie and the nursing staff who took care of me in the emergency was really wonderful. ..
Doctor was good . But nurse Ericka – she left saying that she was gonna go ahead and grab the electric pressure machine and never came back . She never asked for if the patient needed socks or anything . Pressed the call button to fix the …
Staff was professional and attentive. The new Lake Monroe Hospital ER looks great.
Although our outcome was very sad as I lost my mother, our experience with this team of professionals was absolutely amazing. Every department was kind, caring, compassionate and loving to all of us. Great care was given to my mom despite …
My hospital stay at Central Florida Regional Hospital was the best care I have received since my children’s birth. The nurses were all the nicest around and I so appreciated their concern for my recovery. The doctors were very helpful in …
The doctors and nurses were phenomenal. All my needs were met with care and a smile. Thank you all.
I had a one night stay due to hip replacement and the team was very professional and extremely attentive.
This hospital is amazing! I highly recommend bringing your family here. The wait time was exceptionally quick, staff in the waiting area we’re extremely friendly and showed concern for my well-being especially in this hard time due to …
Extremely disappointing and border line dangerous for my health. Their diagnosis was that I had 2 fractured ribs and a mild separation of my right shoulder( they said it will be better in a few days) and a 15-20% collapsed lung. …
I’d like to thank all the professional healthcare workers that made my stay as comfortable as possible. You made me feel like I was the only one you were taking care of with your friendly attitudes no complaining understanding me and getting answers to my questions….i was truly blessed to have you handle me so again THANK YOU
The nursing care was ourstanding and cared about my comfort.
Dr. Burry, my surgeon, couldn’t have been better anywhere in the world. One week after leaving the hospital, I didn’t feel as if I had just had a 5 hour major surgery. If you have a need of a neurosurgeon, look no further than Dr. Burry.
I made my appointment over the phone.. Paperwork was emailed to me requesting the usual information. The day of my appointment I waited less than 5 minutes for my Dr. paperwork to be reviewed. Rachel from the imaging department was …
Your WONDERFUL hospital stay at your was an incredible experience! The level of care, compassion and genuine concern; demonstrated by each: doctor, physicians’ assistant, nurse, nurse’s assistant, phlebotomist, respiratory employee, …
From the time I walked into reception to the time I left (same day), I was treated just like my friends worked there. Best staff ever !! They took detailed information and explained everything about my procedure so I could understand it. I even got a hug from the nurse that took me to my car.
Our experience overall in this hospital is excellent. The only area we did not have this experience is in the ER. They need a complete overhaul, including remodeling, retraining and maybe even some recruiting of better more competent staff. …
Doctors and staff were very friendly and helpful. All tests were run in a reasonable amount of time. Information results were explained well and all questions were answered. Took one star because the longest process was waiting for final …
I made an appointment for an MRI, 2 weeks in advance, when I arrived at the front entrance the hospital I was directed to go to the ER. I go to ER and they call registration. After we register, the representative hands me paperwork and …
Check in and registration was a breeze. No one at a hospital has an easy job. Sitting in the hallway at imaging awaiting my appointment, I witnessed more than I could handle. All the employees were incredible with their sensitivity to each …
Most of the nurses were great. Had 1 Day Nurse I only saw 5 times during her shift. I was there 2 weeks and complained of a rash on my butt the first week which got …
Everyone at this facility was extremely professional and helpful during my recent stay overnight after spinal surgery. I couldn’t have had a better hospital experience. Well done to all of the team!
There was zero wait time to be seen by the ER and the staff are extremely professional and polite. From start to finish, I was taken care of and treated as a patient should be treated. I will definitely recommend this hospital to family and friends. I would not hesitate to be seen by their ER if needed.
The trauma team was very pushy with oxy when told multiple times no oxy, they processed to add it to the patient chart while moving drug that worked. Doctors don’t communicate with the hospital staff. Leaving the nurses to be clueless on …
Being from out of state, I had just come off a cruise and needed ER service. Within an hour I was seen and tended to, within the next 2 hrs I was on my way. Everyone was kind & attentive, including the attending doctor. Very impressed!
I had 2 procedures done in endoscopy. I had the best experience. All staff in preop, endo, and pacu areas were friendly, professional, and helpful. The process went very smooth. Thanks to all nurses and staff, as well Dr. Gopal, Dr Shamoun, …
I had surgery at the hospital the Nurses and Doctors took great care of me. They called me a couple days later to make sure I was doing well. Thank You all for your care and kindness and GOD Bless you for all your help.
From the moment I stepped foot into the hospital, I had an excellent experience. The staff was incredibly kind and knowledgeable. They took the time to explain to me everything that was going to happen. They gave me plenty of time to ask …
Went there due to not being able to breathe and I am asthmatic, so I know what an asthma attack feels like and I got there luckily before it got any worse. But they weren’t able to do anything due to no rooms being available, which is …
Probably one of the best hospitals I’ve been to. I was admitted for 5 days after arriving in the ER by ambulance. I was on the 3rd floor and every nurse, doctor, cardiologist, infectious disease doctor and many more were absolutely amazing. …
Emergency room so clean and they took care of me so fast nurses were friendly too..
My wife was taken to the hospital unexpectedly. Although the experience was traumatic and emotional, the treatment she received was excellent. The nurses and doctors in the ER, the surgeons, doctors, nurses in ICU, the Stepdown ICU, and …
Excellent hospital and super staff. I was in ICU for two days and my Nurse Winnie was wonderful and professional. And the Staff in ICU was amazing and so helpful and caring. Your Senior Medical Professionals stopped in to check on me and asked if everything was ok.
I can not say enough about what a pleasure it was to be a patient at this facility. From the employees greeting you when you arrive, the employees in the admissions department to all of the nurses in one day surgery were just wonderful. Very grateful.
My visit there is always great
I always have great doctors and nurses that puts my care their top priority.
I needed and received an appointment the same same. Staff was efficient and Dr. Clayton is a excellent physician.
I was admitted for 3 days and in those days the staff as a whole were great. I have no complaints about the service I received while there.
Dr Facey and his staff were very professional and nice. He has a good bedside manner and is a very nice human. Hopefully I never go thru somethin like this again. But if I do Dr Facey is my guy. Thanks again Dr Facey for savin me.
The experience going thru the whole process was very good. I would Highly recommend Dr. Mathew Burry if you need a neurosurgeon for lumbar and or spinal surgery. The lake Monroe hospital staff and the care they give to patients is second to none. I went to HCA lake Monroe Hospital mainly because of Dr. Mathew Burry
Short wait time, excellent service from nurses to techs to doctor on schedule. Quick time between tests but very thorough. Great experience for a not so great visit.
My spouse of 27year died at this hospital due to sepsis shock after they neglected to treat an internal bleed. He went in due to a massive heart attack and the ER found a small bleed in his small intestines. The first week he was stable and they never treated the bleed which turned sepsis abd ultimately killed him
I recently had a fall and took myself to the ER where I was promptly seen and treated. From the admission staff to the nurses, doctors and technicians- everyone was amazing! …
Whereas the majority of the staff involved in my treatment were great, there was some less than pleasant experiences that occurred. After several days in a room with a roommate they finally got me into a private room. Please please please …
The nurses and personnel were friendly, and made the experience painless (no pun intended)
Upon arriving in ER, I was more dead than alive.
My pacemaker had failed and my heart was at 20%. Within 30 minutes I had a new pacemaker and a new lease on life. The hospital staff was so friendly and …
Excellent hospital. I had to have a delicate procedure done and this hospital was the best from the time I walked in for my preop until I was released from my surgery. Everyone was extremely professional, courteous, helpful, friendly and excellent. Thank you Roy D Ray Jr.
After 68 years, I had my first experience in a hospital since I was born. So, I do not have anything to compare it to, however, the way I was treated at this hospital was really great. From the Pre-Op visit to fill out the paperwork, blood …
I work in the healthcare field as IT so I’ve been around my fair share of hospitals and medical clinics. The experience of this hospital is one that I will never forget. I’ve already told family members, coworkers, and more about the …
I went in for outpatient surgery. From registration to discharge everything was great! The staff was kind and professional and met all my needs immediately. Surgery was right on time. I have had many visits to this hospital and always had great service.
Check in was very smooth. The administrative and nursing staff were very professional, very friendly, and very well prepared. I felt very comfortable having my procedure done while in the care of the nursing staff. Everything went very …
I had an excellent experience. Each and every person I came in contact with was compassionate, and caring about my health. They took care of me as though I was the only patient they had.
They were wonderful to me. It took a bit of a time to get out of the ER into a bed in the hospital, but I could tell I was in good hands. They were attentive oh, they went out of their way to help me get something to eat and they were very …
My catheterization was painless and took less time than i anticipated. I knew I was in “good hands” when I learned my cardiologist, Dr. Ratan Ahuja, would be performing the surgery. I’m a new patient of his and it didn’t take very long to …
Wow!! This hospital is Shady! I have a $2000.00 Co-pay with my insurance company for a surgery and they tried to get me to pay $8,700 by offering a 20% discount My insurance company told me if I had paid them it would have taken me a year or more to get my money back. Be careful!
The place looks very nice and clean, I didn’t like how nobody is there to help you have to check yourself in, and when I saw the doctor they just immediately blamed my sickness on marijuana which is very stupid and ignorant being they …
Great Treatment, however no one followed up with me. No one called or emailed how I was doing after surgery. I needed to talk with someone to know if I was healing well. I wanted to know if what I was feeling was normal.
Well for the most part my visit was good but one issue was concerning for me and it was when the hospital doctor decided she was going to change my blood pressure medicine she wasn’t even a Cardiologist and my blood pressure medicine works …
If I could give zero stars I would. I’ve grown up in Sanford and this hospital was always deemed the hospital you walk into but you don’t come out of. I didn’t realize the truth to this statement until I actually went through it myself. My …
It would have been nice to get the surgery I was there for….I am in a lot of pain and still don’t know when or if it is going to happen
Went in to the ER due to shortness of breath and was advised that I wouldn’t be seen unless I was wearing a mask, refusing to provide me care. I advised that I was having difficulty breathing and the staff member stated “BullSh**, you’re …
I went to ER because I had numbness on my right side. I have Moyamoya and I get strokes. My wait time for a bed in ER was 4 hours that is not acceptable. I was admitted the nurse I had during the day was so rude. When I had asked about my …
Doctors team and nurses doing excellent work her at the hospital. They shoving great concerns to my needs, listen carefully, very kind and responsive and respectful in a very loving way. Josh , Dr.Pally.o emergency floor was just amazing. …
I came in and was taken right away my nurse was very attentive at first. Once brought back for a CT that is where it went downhill. I was told I was being admitted and then an hour later my room was given away. I waited 8 hours to finally …
Nurse staff was top notch no complaints. I only had an issue with the fact that a couple of times there were some medications that weren’t available for me. I addressed this problem with the head nurse. I understand that people are short …
The visit was pleasant for a hospital stay. The whole process was unpainful from registration to discharge. The nurses, especially Lahoma the day nurse, Nisha the night nurse and Darlene the tech were very good and made me feel at ease. I …
I was at Central Florida Regional for five days. I received excellent care and the meals were great. Their quick response to my needs probably saved my life. The reason why I am giving 4 stars instead of 5 has to do with the TV and the …
Very clean facility. After I got approved for surgery Paperwork was done over phone and through Mobile app submit documents and registered for surgery. That makes everything easy. All blood work and Covid test was done two hour prior …
It’s always hard being the patient when you’ve been in healthcare for so long. Recently I was a patient at Lake Monroe Hospital and there aren’t enough words to express how impressed I was with the care and overall treatment at this …
I appreciate that the doctors and nurses don’t just write me off as having a panic attack even though I have severe panic disorder because most hospitals I’ve been to do but this hospital actually takes the time to make sure that it’s not …
The hospital is beautiful and well clean even organize,but unfortunate for my situation wasnt solved regarding my surgery.
First of all if it wasn’t for Doctor Eldestein and Nurse Ofelia, I would have not rated the hospital as high. I am forever grateful to the both of them and thanks to them I still believe there Is humanity and people loving their job. …
I’ve received excellent care at the Central FL Hospital ER in Sanford. All the staff, the nurses, the doctors, the Lab techs were kind and efficient. I was taken care of promptly and the follow-up was top notch. In the hospital room, the …
Lisa, the nurse leader, was very rude and disrespectful. When i mentioned to her that my wife is nursing, she said “okay” as if she was annoyed of the fact i mentioned anything. She take my wife back for a covid/flu test and purposely was …
Everyone so kind. Extremely professional, clean and organized. They are an amazing team. Thank you all for the service 🙏🏼. …
This is THE BEST hospital I have ever visited ( believe me I’ve been to ALOT of hospitals). I was recently admitted last month and the staff from the ER to the floor I was admitted to were the best. Everyone I came in contact with was …
The staff was awesome. They really took good care of me. They are right down the road from me. I always use this hospital.
Nursing staff that first visited me and prepared me for surgery were all wonderful and very comforting. I was very nervous and they did everything in their power to make me feel relaxed and comfortable. All staff were efficient and provided …
So I am a long time fan of this hospital. My kids were born here. I was hospitalized here with covid and have to say the care was amazing. They treated me so well. Thank you nurses for your kindness.
Great experience. My nurses were amazing and my anesthesiologist took the time to explain everything in detail to me.
One of the worst experiences. The doctor was horrible but the nursing staff was great!
Privacy could be taken care of a bit better but other than that. My visit was great. Every person that needed to tend to me was absolutely great.
I’ve lived in Florida for a little over two years. The people at this hospital always make me feel welcome.
Very helpful and so friendly.
Thank you.
I haven’t had but one other out patient hospital experience to compare to. But….this experience was EXCELLENT!!! Cannot fine anything but praise for the staff and facility.
I’m always totally satisfied with the hospital staff and doctors that practice at the lake Monroe facility and think that they are always professional and courteous to my needs as well as my family. Top notch thanks!
I was there during Hurricane Ian so it so a very difficult time on the staff. They did a wonderful job of tending to all the patients with limited power and capabilities.
12 hours with FIL in ER. No communication for over 7 hours from staff. Waiting for ICU bed still. Rude staff asking MIL (86 and alone in ER) if she wants him to DIE today or tomorrow. Do NOT go to Sanford. Will have him transferred ASAP. They will kill him here.
it was great. all the nurses and support staff was the very best helpful,caring. i love you guys
Very professional, but always have trouble navigating in this hospital. Second time had trouble finding where I needed to go. Would be nice if they had little maps. Staff and medical are very polite and professional.
Best care, reliable, and quick. I drove from Daytona Beach with appendicitis just to receive a treatment from HCA Florida Lake Monroe. Doctors, nurses, and caretakers are highly skilled with their tasks. I truly appreciate your service.
Very kind and courtesy staff. We live 2 hours away but husband was taken there after a motorcycle accident. The care he recieve was great. Thank you all so much
The nurse that I had was amazing! She went above and beyond to make sure I was comfortable, well taken care of and informed through my entire visit.
Excellent bed side manners dr Goodman and nurse luis had the best attitude. I stay away from hospitals due to bad attitudes and not caring .but I was in severe pain and had no choice and got treated with respect. Thank you 😊 …
My nurse was nice but needs a bit more training. He left the tourniquet on the hold time while drawing my blood & had a hard time with the EKG leads.
Awesome Doctors and nurses Really Good attention my other half was in the emergencia department and Dr. Lambie and nurse Kellie where Really awesome had a Really good service and give us both a good attention and answer all the questions …
This hospital deserves a zero star rating. They do not give out information to the patient’s emergency contact and what information they do give is false. They say the patients daughters were contacted yet could not give names of the …
The E.R. Staff was very nice and professional. I was admitted in the early a.m. to the hospital. The hospital staff didn’t care one bit about my care. Being a type one diabetic and having other health issues they never gave me medication …
I was not sure as to what expect from having the test. However, it was pleasant, the facilities were well organized, the personnel I met were all very friendly. …
This is my first time having a procedure done at Lake Monroe hospital. Everyone there was so nice to me. The nurses made me feel so comfortable. I am very glad that my doctor sent me the there. Thank you everyone ❤️
I brought my husband in the emergency department with difficulty breathing and for being positive for Covid. I was told to wait in the waiting room. We waited for over an hour while he was gasping for air. I had to take him to another …
Went in for a mental health issue and spent the good portion of the 35 hours sitting on a stretcher in the hallway. I didn’t speak orr see a doctor until I started becoming irritated and demanding answers, 30 hours into being there. Poor …
I can’t say enough how much I love this hospital from the time I had my daughter here in 2002 up till now with emergencies this hospital is who we trust! My husband was recently admitted her through the Emergency Room with asthma issues …
ER was busy, Ortho doctor told me I was too old for knee surgery, and didn’t know how to fit a knee immobilizer. Food was good.
Their reputation is true.
“Once you go in, you never leave.”
Too many people in my life have died due to the negligence of this hospital. If you want your love one to be saved, do not bring them to this hospital.
Every employee of HCA was friendly and professional and seemed to want to do their job well. My night nurse was especially good, Jennifer took time to give my IV medicine slowly so it did not sting (Didn’t feel a thing! thank you Jennifer …
Great place to have surgery! Excellent healthcare facility – friendly and efficient staff. Attentive nursing staff. And believe it or not-food was good too. Thank you-Terry in surgery, Jennifer in Nursing, and all who helped me through my recent surgery.
At 58 years old by far the worst experience ever at a hospital. I was sent out like nothing was wrong and to top it off I was dropped off at the door for my ride to arrive. I couldn’t even walk on my own. Best advice I can give about this …
Although it was a long wait time, my husband received excellent care in the E.R. They Dr. took his time examining and explaining in terms that were “layman’s”. Treatment was administered quickly and efficiently. Prescribed medications were …
Friendly and expedient in the ER when I had to visit. I was actually in and out of the ER in about 2 hours having been seen and discharged. I did not require any lab work or x rays so may have sped up the experience. The only gripe was …
I’m givingconly one star because the girls who attended mom were very nice with her. But the service is terrible. Me n my mom had a car accident. My mom broke her arm in two places. They wait 4 days to do surgery. They said tomorrow, then …
Hospital wait was horrible, had a CT scan when an ultrasound was suppose to be done instead. Dr was inconsiderate didn’t take my concerns serious.
We came to the ear tonight because my wife has chest pain and bunch of other health problems. The nurse Katelyn from the ER treat us really good. She’s definitely a professional on this field. She works fast and made us feel really comfortable.
I was very nervous a lot of anxiety. But between my doctor and those wonderful nurses everything went great.
I have visited this Hospital several times. Everyone, from the staff that greets you at the front counter to the doctors are extremely cordial and helpful. The staff shows a genuine concern for your well being. On our last day, we were …
The nursing and patient tech staff were top-notch from the ER, to Step Down to her room on a regular floor, mom was in the best of care. She felt cared for, attended too and loved on! Nutrition, housekeeping, transport, all were …
The experience was great under the given circumstances. It started with the person check me in, she had a cheerful relaxing attitude which took the tension off the situation. The Exam Crew quickly evaluated me and took me to the ER for …
Everyone connected with my battery of tests was most accommodating and professional. And most of all, everyone was very friendly and pleasant in disposition. I had a very good experience!
If I can help it I will never go back to that hospital again. While there I developed a rash and severe pain that caused me to lose 4 nights of sleep. I begged for someone to look at it and nothing was done. A week later my primary care …
What kind of hospital has a Dr. listed on my discharge papers that I’ve never seen? What kind of hospital tells me that I have to go back to the hospital after being discharged (because I cannot get one of the meds they SUPPOSEDLY called in …
The tech that did my mammogram was so sweet and did everything she could to make me comfortable. I wish I could remember her name, she’s awesome at her job!
I was on vacation from another state and had an emergency and was admitted. The care I received was outstanding. I would highly recommend this hospital to anyone needing medical attention. Thank you .Kimberly Edwards
All the staff ,security, administrators and nurses were exceptional they went out of the way to insure I was comfortable and kept me informed throughout the procedure. Highly recommend
The Nurses, Patient Care Technicians, and all staff were courteous, professional, and kind. I was impressed with the hospital and its personnel. The hospital had a warm, small-town feel.
Recently had surgery at HCA Lake Monroe. Had the best experience starting with Pre-admit, Pre-Op, Surgery, Post-Op and Rehab. All the Nurses and Techs were professional and attentive to my needs as a patient. If you need surgery, I highly recommend going to HCA Lake Monroe.
These people are horrible they told my mother she was having pre heart attack symptoms at around 9am. They could not do anything for her after letting her lay in the emergency room all day. Treated her very poorly at discharge even call the …
they wouldn’t admit me, left me overnight in emergency room. wouldn’t give me any food, checked my blood every 2 hours all night, no Dr would examine me until 11:30am the next day, cardiologist wanted echo cardio gram but never did visit me. then they wouldn’t release me after not feeding me for almost 24 hours.
Mostly good. Didn’t have to wait around too long, a little longer than I would have liked before I was taken care of but not too bad. A little miscommunication between myself and my doctor also. It all worked out in the end though.
This hospital really surpassed my expectations. At first glance, it doesn’t look and amount to much. But when you have contact with the staff, then their humanity and caring grabs your heart. …
HCA saved me from having to miss my surgery date. They went above and beyond for me to get my imaging and xray results to me the next day so it wouldn’t delay my surgery. They are on top of things here. I would highly recommend the imaging and Xray department. Even checking in the reception was very nice.
Our experience with HCA Lake Monroe Hospital was outstanding. The ER, trauma care, ICU, and “step down” services were excellent and the staff are all kind and offer excellent care. Could not be more happy, they saved a life and returned our family member home for recovery. Amazing facility.
I’m in my 80 and these young ladies (some did not look old enough to have gone to nursing school) were great, answered all my questions and did everything to put me to ease. Just too bad the government is allowing and helping big corporations to take over the hospitals and private doctors’ offices.
Every person I dealt with, from the front desk, to registration, to the phlebotomist and the X-ray tech- everyone was so friendly and proficient and professional! I was finished faster than expected and had a great experience. Thank you to all the staff at HCA Lake Monroe!
I waited for over 4 hours to be seen, they had done a ct scan and ultrasound, but were so busy patients in the hall, and rooms, seemed short staffed, people steady coming in to get seen. I left because I was in pain and couldn’t get …
I injured myself tonight and went to the hospital for help. the doctors were very nice but I have contusions on my hands. they gave me a prescription but I can’t fill it until 9:00 in the morning and I’ve been laying here at home for 2 …
Terrible was in for a CTA coronary, I have deep vain I told them ahead of time that they need a altersound guy for the IV, but he thought he new everything and wouldn’t listen to me where to put it. It blew 3 times and the last time she …
I rarely speak negatively about anyone or anything, but I have to admit that my experience at this facility does not have a check mark in the positive column. I was told to make sure I was there by 5:45am for my 8:00am surgery. I laid …
Super friendly staff despite Hurricane Ian issues! Tammy was the best nurse a patient could ever wish for. A very positive experience.
Check in is a breeze, the nursing staff that works in pre-op and the surgical unit are very professional and caring. Thanks for a great experience that made my procedures less stressful.
THE HCA surgical team was just amazing in their thoroughness and team spirited enthusiasm that ALL was going to go well and go just as planned in providing me a new neck!!! I was never scared nor concerned just felt so very blessed to have such a great team by my side!
I’ve had, unfortunately, many hospital stays. And this latest one was the most pleasant to date. The staff was super nice and helpful and the procedure was a success. Can’t beat that.
Great patient care from the moment I step in the hospital until I left. I got turned around and an administrator helped me one time and a custodian helped me the next time. Not just pointing me in the right direction but taking time to walk me there. Thanks y’all for a great experience under less than great circumstances.
We had a great experience during an outpatient procedure. The nurses were all very nice and attentive. Great communication from all medical staff.
Everyone was very professional and caring. The kindness and patience shown, was outstanding. A special thank you to Stephanie in ICU – just a superior and knowledgeable nurse!
Overall very good, though my splint was put on wrong and the only xray I was shown was on the Drs phone for 1 second. But it was a quick visit, quick medication, quick xrays, and a very nice and reassuring staff. I felt that everyone cared about how I was feeling and they all helped keep me calm.
MRI went without a problem thanks to Valentine. He coordinated everything just great. Did a outstanding job. This was difficult because I have a cardiac device in my chest that is not compatible with the MRI.
My daughter brought her son here today 11/1 after being sent by urgent care with positive flu and Covid, urgent care advised that she brings her son to the hospital right away. Since my daughter is not familiar with the place she went to …
Best service at any hospital ever! The staff was courteous and moved quickly to take care of me. They kept me informed on every step of my treatment. My nurse was WONDERFUL!!
I was just released the trauma team amazing I give them a 10 but then i got admitted to icu nurse rosa and Shelley were the best I was in icu 4 days those were the only 2 nurses that cared. food was horrible they tried to make me eat …
Last night I had to go to the ER because I was in excruciating horrible pain, my sciatica and pinched nerves were hurting really bad. I get to the emergency room did a CT Scan and the Doctor was maybe tired or I don’t know she was like …
Anytime I go to HCA Florida Lake Monroe hospital it is a pleasant experience. Keeshun pre-registered me ,to expedite my visit for my self ,as well as my 95 year old mother. Because I have mobility issues, Lisa made sure that all of my …
Came to to this hospital for a nuclear medicine procedure, I have never heard of this hospital before. Very welcoming staff in the front desk, very clean environment and facility, the sign in was fast and all of my questions and concerns …
TLDR: My grandfather was treated as if going home to die was the only option despite oncology (and multiple journal articles and studies) that say otherwise. 2nd hospitalization with this issue was even worse as I could not be there to be …
I went in for a knee replacement and everyone there was so kind and very attentive. I give a Special thanks to the doctors who did the surgery. I have not in a long time have had a group that was caring. I would like to say Thank You for …
Didn’t have to wait long to be seen. My nurse Victoria (I believe that was her name) was very nice and kept me updated as to what was going on and what would be done. The Dr was nice as well, cared and made sure all was good.
Hospital room was not clean. Floors were very dirty. Quality of care was zero stars! Patients were sent trays with no choice! Some of nurses & care team were excellent and others were there for a paycheck!
Last year I had to go there for an emergency surgery. After the surgery I was told by Dr Evans that I need to not worry about being stuck in a colostomy bag forever. He said I would be ok in 6 weeks and could get the reversal. He did not …
After staying here for a week after having back surgery I must say I had good service. I am thankful for the entire nursing staff and techs. I really adored Nurse Blanca. The best overnight nurse!!!!
Labor and Delivery- hopefully this hospital is under new management. Had my son here 9 years ago and never came back. Pregnant again and would never. Worst, most humiliating experience of my life. The nurses were rude, nasty and neglectful …
I went for an MRI right before Christmas. The hospital was strangely quiet. I had to wait a long time because the man before me was claustrophobic. The two men who did the injection and the MRI were exceptionally polite and efficient. I couldn’t have had a better experience.
I have been coming to this hospital for years. I was here last year and the staff and doctors were great and I received excellent care. I drive 45 minutes to come here when there are closer hospitals to my home, in fact I was so pleased I …
Lack of professionalism! Not a friendly, welcoming environment. I’ve been to this hospital a couple of times and I should have learned my lesson the first time, but no. Nurses are rude and aren’t patient at all. I had a nurse argued …
All staff, except 1night nurse, was wonderful. Being a nurse myself, of 32yrs, I can tell you honestly. Your staff is wonderful. I do not remember the 1 EXCEPTIONAL nurse who helped me with my bladder pain issue. She is a God send to your …
My experience was great 😊 the staff from the moment I got in the hospital was so attentive!! My nurse loved her ❤️ My day nurse loved her I could not have been happier and I am so glad that I ended up at that hospital. The doctor that was in my case was so nice 👍 very happy 😃 …
If I could give less than one star i would. It was Terrible. They tried to charge me without billing my insurance even though I had given it to them 3 times before and my doctors office sent it over. It’s a mistake I can live with no big …
I was there for part of a VA examination. I watched as I waited and observed some of the most caring people. People coming in and out were treated with respect, friendliness and courtesy, including myself. I even told the very helpful woman …
Absolutely clueless staff. Poor customer service. Rude staff. Too many issues about this place to list. Dirty elevators, hot lobby, clueless doctors, other doctors who are on your white board but have never even seen you in person. Parking …
I wish we knew how terrible this hospital is? It killed our 43 yr old son ,-and lawyers around good for nothing ? Dr Paul Thompson surgeon put wrong valve and was defective and cardiologist that referred us to idiot Thompson is another …
All staff were very professional and friendly. They all went out of their way to make me feel comfortable. This hospital has the most wonderful and caring staff. A special thank you to Nathan. He made me feel that I was his only patient and helped me with a smile.
Its 85 degrees in the rooms. There are portable air conditioners in the hallway but they aren’t on. If there’s no air conditioning, there’s no ventilation. I’ve been sitting in a petri dish all day. My heart breaks for the employees, I …
I spent Dec 31, 2022 to January 3, 2023 at HCA Florida Lake Monroe Hospital due to medical emergency while travelling from Toronto to Jamaica, the first Doctor I encountered turned me off by his approach to my medical complaint. Subsequent …
Just got home from an emergency visit to this hospital. I was losing a lot of blood but the ER team saved my @$$. They were so caring and were as gentle as they could be given the situation. They were so quick to treat me and get me to a …
ER wait was extremely long on a Sunday night. Doctors, nurses, staff and surgeon were informative and apologetic for the wait. Everyone was nice. Appendectomy laparoscopy was successful. Only negative experiences were 1) ER wait …
I was going to give it a three but there was a lot of good things about the hospital that I appreciate. For example the nurses were spot on after this point in the communication of the therapy that was supposed to be going on and also I …
Surgeon, and staff, anesthesiologists were great. It was disheartening to hear two of the housekeepers discussing patients personal business. Most nurses on the second floor seemed to be preoccupied with other tasks. Jean, Kevee were …
I received wonderful care while I was there. Originally I was scheduled for surgery later on in the day. They called me to come in first thing in the morning.Dr Edelstein is a very caring Dr.. He did a wonderful job removing my cancer. All …
My mom was hospitalized here recently. My experience dealing with this hospital was disgusting. The only redeeming qualities are the nurses and techs. The doctors are the usual, but the case managers seem to be worthless. Their job is to …
This is truly a fine hospital with excellent staff! As a retired RN who has worked in and been a patient in several hospitals, this is a great choice! My care was excellent even though I know they were short staffed! My good experience …
I went for 2 tests for my heart. One went super quick and easy. Buuut, the other took hours, the nurses were all nice and attentive to me. But the doctor was late to my test and didn’t pay much mind to me while the test was happening, even …
My boyfriend was in a terrible accident and was in the hospital for almost a month. The help he received from all levels was amazing. We only had one issue with one nurse for one night and we never got him again. I stayed with him pretty …
The quality of care I received while in the hospital was outstanding. Everyone I came in contact with was professional, friendly and caring. They catered to my needs and displayed concern. It made all the difference. …
My experience was a great one under the circumstances. I was offered comfortable and informed care. I was anxious to be going through procedure and then greeted by professional and considerate nurses and doctors was more than I could have …
Probably one of the best experiences I’ve had at a hospital. Being a veteran I was able to use this hospital instead of having to drive all the way to lake Nona while having a knee injury… thank you so much entire ER staff