The Central Georgia Electric Membership Corporation is a nonprofit, consumer-owned electric distribution system.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
923 S Mulberry St, Jackson, GA 30233
HORRIBLE COMPANY!!!!
Work very hard
Very professional and very friendly.
Worst customer service
Worst company ever
They work well with you
Worst Company Ever in the World!!!! Worst
Have always treated me fair
This company will be shutdown by the end of this year.
Very nice customer service. Very helpful!!
Rude customer service and on top of that the web site is horrible.
Very nice place and they always work hard to get the problems resolved.
very poor customer service,treated me like I was from another planet,very rude.
Poor customer service the staff is rude. Treat others how you would like to be treated.
They okay. they will work with you on your bill as much as possible.
Friendly faces abound at Central Georgia EMC!
It does not matter when you try to contact them always a issue no one ever answers you were put on hold forever.
Customer service is GREAT! Always responsive to outages.
Worst power company and lousy service there could be. Lack of trucks and employees show why Georgia power is better
Cost is much lower than city utilities. Very professional when I had to call about an outage.
Simple process for membership/service with payment options based on convenience factor. I am also a fan of the co-op structure.
I have had nothing but positive experiences with CGEMC. They are always quick to fix problems and always very helpful.
I thought I was the only one WOW. Do not do business with this company BUYER BEWARE..Who can we report them to BBB or Energy Commission there must be someone who regulates this type of utility…
Good place to unload poles
No complaints but I was looking at previous statements and all the invoices have the same number. Someone is probably embezzling, just saying…….
Central GA EMC makes me want to throw up. The staff here have disgusting attitudes. Hopefully they will be out of business because they sure as hell can’t handle their own. Worst company ever.
They are personal, professional, knowledgeable, and fast. Thank you for your hard work. I do not feel like a number with your company.
Central Georgia EMC sucks! They take forever to get power back up and going every time it goes out.
A small rain knocks power out and they take FOREVER to get power back on… Morons !
They are quick to fix outages and don’t even charge half of what my prior co-op charged to sustain a larger square foot home.
I’ve been using them for 3 years…haven’t had any problems at all
Power outages are a common occurrence. Dependent on a C-PAP breathing machine required usage for sleeping. Nighttime outages are the worst time.
If all utility companies provided the same level of service we receive from Central GA EMC, the world would be a better place!
I love love my cgemc cause they work hard in all types of weather to get the lights back on and follow up call to make sure we have our power back on
I really like my electric company and never had any problems so far. I have been a customer since 2016.
I have used this company for 3 yrs and I have had only 1 issue with them is that they charge you $10 to set up a Payment arrangement. That is completely ridiculous.
WARNING!!.. STOP!!.. DO NOT DO BUSINESS WITH CENTRAL GA. E.M.C IT’S A SCAM!! AND A RIPOFF!!.. THIS COMPANY IS NOT LIKE OTHER POWER COMPANIES, THEY HAVE TERRIBLE CUSTOMER SERVICE AND UNNECESSARY “HIGH” DEPOSITS EVEN WHEN YOUR CREDIT IS GOOD. …
i have been paying $60.00+ on my account, bi-weekly, just to find out that they were only posting $30.00 OUT OF the $60.00 on my account, horrible system and customer service.
Thank you Central GA EMC! What an amazing response to the worst storm the area has seen in a while. You hard work and dedication to the community during difficult times is very appreciated. Thank you all for putting your lives on hold so that all of us can get ours back to normal! Great Job!
This company is most definitely crooked!! Beware, wish I could go back to Georgia Power, however, I work with state litigations so I’m going to check on some things.
Power has been out now over 48 hours. Unacceptable! When your business is providing electricity to your customers then at least be good at that. EMC you suck!
I’ve never had any problems with Central GA EMC and I’ve been using them for 12 years.
Every employee has always been helpful, professional, courteous, and always friendly!
I powered my home with a generator for 3 days.They still charged me for 30 kwh per day.I turned outside breaker at meter off,so there was no power being used from meter.They are CROOKS,and i have informed the ps commission and others.They are a disgrace and need to be in JAIL!
WE HAD EMC COME BY HOUSE AND SAID WE WOULD BE CHARGED FOR CABLE TV WIRE ON THEIR POLE ALSO TELEPHONE CABLE BUT PHONE CABLE IS RUN UNDERGROUND. I HAD CABLE TV YEARS AGO AND CANCELLED; THE CABLE IS STILL ON POLES AND CONNECTED TO HOUSE. …
Long story short DON’T move to Hampton. This is the worse company I’ve ever dealt with for electric service.
I called customer service to see why my service was disconnected and was told that I was in the negative when the meter was read. Not true! I asked to speak to a supervisor and was put on hold for a long time but I held on because it only made me more upset! CGEMC DO BETTER!! Be more understanding!!
I’m currently having a terrible experience with Central GA. I’ve made countless payments to them to all of a sudden have a representative tell me that my number was tied in to 2 accounts… this is after I have almost been with them for a …
Not pleased with this company at all. Extremely slow with restoring power when there’s a storm. Stick with Georgia Power!! Georgia Power won’t have you without power for days like this company.
We have lived here for 25 years , our power has gone off about 5 times, which is real good , but i would like to applause, those line guys , who work all night to restore our power , they where here until 10:45 PM. tonight and still had …
My parents have been members for 8 years and have always had positive experiences and low power bills. I just moved into their service area. Looking forward to doing business.
Very displeased with the new led security lights. They light downwards rather than out, they don’t have the range of the old sodium lights. Called the EMC, but that is the only light the offer. I’m gonna put up my own security light and get rid of the led.
CGEMC sent “Adam” over to inspect my power because I felt like the bill was unusually high for the month. What a polite and thorough representative he was. I really appreciated him taking the time to explain everything to me and check out the house really well. KUDOS!
Have never had any problems. Been a customers for atleast 5 years. Obviously if you can’t pay your bill you will not have service, how can people leave a bad review for that….
It’s the most hungry company I’ve ever met in my life, I’ve been a customer for several years, their only goal is to cut off your electricity, to charge you for reconnection. …
had them for over 3 years now, better than georgia power who over charges during the hot/cold months, the deposit is the same like all other companies so thats no biggie, if power goes out they have been great at trying to quickly get the power back on, and so far the service reps have been very nice and very helpful.
They abandoned us, in our little corner of Monroe County. In the middle of a sweltering hot GA summer. A typical summer storm came through and knocked out the power in our area, and they abandoned us. Their system says they are aware of the …
There customer services is horrible. If they call you they have no record of what they calling for or who’s calling. I handle all bills for my spouse in which his name is on the account but i pay the bills with my debit or credit card. They …
This is the WORST company i have ever had to deal with and the RUDEST employees. I can’t stand dealing with them and will be so glad when my lease is up. I’ll make sure to move somewhere that doesn’t use them. They overcharged me bc the …
Terribly company. Horrible customer service, a monopoly on the energy in the area, which makes them feel like they can treat people however they want. I’ve been a customer for over 10 years and they have never been accommodating, they’ve …
Loyal customer for 14 years, always paid. Got 1 month behind and they cut power without emailing or calling cell phone that was on record. They then charged us $90.00 to reconnect. Lady on the phone was rude and unpleasant. Wish we could use a different company!!!
I’m not sure why these guys have 2.5 stars I have had NOTHING but EXCELLENT communication, customer service and attention from these guys. Building a new house is daunting and Daniel with EMC took care of us from the first call to …
I really think this company didn’t think of the people who can’t afford the HIGH DEPOSITS they subject there customs to pay. I was told the reason my deposit was so high is because the average usage for this house is 250 monthly, however …
I know it was my fault , I forgot to pay my bill. I called and payed immediately, and was told they my lights could be back on in 2hrs they could turn them back on from the office. Well 2hrs passed by and I called back and I was told that …
Total Ripoff!!! I wish i could give this company a zero for stars!! I was with GA power for over 2 years and my bill was normal and consistent. This company seems to raise the price higher each month over $100. I’ve unfortunately moved to …
This company was just on the news today, ABC channel 2. According to the news report, They disconnected the main power line by accident in May to a home in Jackson, GA. They started getting surges thru the lines. And the elderly people …
I prefer EMC over any other power company. Even during storms, they rarely have a power outage and if they do have an outage it is always fixed within the hour. The prepaid light feature is so user friendly.
Your Georgia Central crew assisted in returning power to 30,000+ central and lower Alabamians this past week. Hurricane Zeta knocked us off the grid for three+- days. Your bucket crews arrived and along with several other southern power …
I wanted to take a minute and share my appreciation for all of the employees of Central GA EMC during these hard times after so many are without power dur to Irma. I was one of the last ones to get power in my area and just got got back …
Terrible company, terrible policies, terrible customer service. Don’t buy into the text message reminder system. The amounts on the bill and text messages don’t match. So you pay your bill for the month like your text instructed. You get a …
I’ve been with CGEMC for over 5 years now and I have been thoroughly impressed with their service. We had several power outages my first year due in part to tree limbs. They contracted out a company that came through and cleared all the …
Horrible customer service, 1 didn’t know i was using a prepaid service, 2 wanted an extension on my bill because due to this virus, I’m out of work, my last check comes on Tuesday. I asked for an extension with hopes of my utilities to …
The star is for their right away contractors leaving messes and destroying trees that did not need to be touched. You would think they would use contractors that cared about people’s property
I have been trying to get power on my place in Julliet since January 2021. Central Ga EMC has made me jump thru every hoop imaginable, but still no power.
I have experience everything from being hung up on by customer service to having …
I don’t understand the negative reviews, that is not the company that I know and love. Central Georgia EMC is an organization that cares. They are willing to work with individuals on a case by case basis in bill management. They keep …
I had the service for 3 years without a late payment. We were gone for a year out-of-state and we came back to the company asking for an enormous deposit(around 600.00) before they would turn our lights on. I told them my credit was good …
Well I have been with Central Georgia EMC for a few months and have not had any issues. The customer service has been nothing but professional and kind; via in person and via phone. I did experience an issue with my account, but the problem …
I don’t see why all these people are putting down the emc for the ones that are complaining about the time frame on cutting the lights back on they cover alot of area I mean alot and it’s not a huge coop there lineman are some of the best …
So I’ve moved to an area that is unfortunately serviced by this company. Two weeks ago I submitted an application online for service. I received an email the next day stating that my account has been established. So fast forward to today. I …
Easy transition during my closing of home and customer service was very polite and smooth to keep electricity online during the buying process. My membership form was sent out quickly and accepted right away. Customer service was extremely professional and glad we chose Central Georgia EMC.
Obviously, this company is hurting for money from COVID and attacking those who are hurting. My husband and I made a mistake and missed our electric payment and got cut off. No biggie to me at the time. Paid it and the reconnection fee of …
Great team Earnhardt and ruin came and took care of all of my elderly fathers needs 5 stars all the way
I had the pleasure of being connected to Ms. Leslie. I needed my gas turned on for the winter and I asked her which option she would choose. She was honest with her answer and kind with her interactions. I had so much anxiety about even …
Absolutely the worst company ever the have to rely on for any type of service. I’m sure that I’m not the only one that feels this way, The fact that my subdivision has an contractarrangement with them that restrains us from getting …
Literally the worst power company I’ve ever been with!
Sunny days, you’ll randomly lose power!
The wind blows wrong and I lose power.
I lose power at least 2 times a week. This is RIDICULOUS!
By far worse electric company ever. You set up payment arrangements and they still will shut off your service. I am soo tired of this company and wish Hampton GA had another company to use. I’ve never had these issues with georgia power. This company doesn’t even try to work with their customers.
I had to get set up with this company because of where I live. They do not work with their customers and they made me pay for days in the month I was not resisting in the residence because they have a monthly fee they charge regardless of …
Extremely little concern for consumers services outage after storm., day five of outages and only automated response for what is being done to fix the outage. Still no electricity!!!
Con Artists! My services stopped as of the 3rd of the month. I got the final bill and was supposedly being charged this mysterious $37/mo fee, that I never knew anything about, which was supposedly broken up and included in the daily rate. …
I absolutely do not like the fact that this is the only servicer for my area. They will shut you off, and customer service is a joke. Been trying to find a different service for years. They will shut you off and payment arrangements only extend 7 days. Id rather have Ga Power.
They are charging $14.27 a day, thats over $450 per month for a two bedroom…for an electric bill…Yeah…wait for it! FOH! They supposed to be charging around 0.10 cents! Not Dollars! Smdh!
These people are horrible! I wish there was another power company in Locust Grove. If I could give them zero stars I would. They will cut the lights off on the disabled and elderly. They don’t care what your situation is. They will add …
To many outages. Six hours or more to restore every time the power goes out. I’m convinced this company has no line crews. Has anyone ever seen a CGEMC truck?
Moved into a newly built apartment building. I know how much electricity costs and never have I ever paid almost $200 for an electric bill. This is thieving !!! Every month it gets higher and higher ! I mean we barely turn lights on we have large windows.
What a rip off. Lots of hidden fees. Whatever you pay for usage they will make sure you pay that in extra fees. I had a problem and talked to a supervisor named Cassie, zero customer service skills. She gave me a snarky attitude, would not …
This is a very fishy company… 🤔my prepaid balance for some strange reason went way higher then normal and the day this happened I all of a sudden didn’t receive any text alerts about my balance being higher then normal and July 30 my …
I seriously couldn’t be more pleased with this company. Recently when the bills increased due to the additional cost, I just switched to levelized billing and all is well. I also recently requested another security light at my home and they …
Have been happy with our service UNTIL this month when we received our bill. We had been putting our air on 70 instead of 67 and expected to see a cheaper bill. Instead our bill was over $500!!!! I posted on our neighborhood Facebook page …