Central Hudson has worked hard to earn its reputation as a champion of renewable energy and a good steward of the environment. From our ranking as one of the top utilities … See more
Read More| Friday | 8AM to 6PM |
| Saturday | 9AM to 1PM |
| Sunday | Closed |
| Monday | 8AM to 6PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 6PM |
| Thursday | 8AM to 6PM |
284 South Ave, Poughkeepsie, NY 12601
Thank you!
Very rapey!
Horrible place in every way!!!
They have the worst customer service
F$&@ central hudson monopoly pos
Really sucks that this company is the only option.
I had excellent customer service
Zero customer service.
0 stars. So unhelpful
Garbage company with a terrible website and business practices.
Quick website service for your account.
They came through after calling a few times.
👎outages everywhere and no customer service ☹ …
Very quick to restore power!!
if i could do negative i would – charging double or not even what is scheduled
TERRIBLE CUSTOMER SERVICE…..GLAD I MOVED OUT OF NYC!!!
I live in the town of Poughkeepsie and was without power for 28 hrs, ridiculous!!!!
One of my favorite clients. Still some old school utility traits.
Horrible customer service, was told different things by multiple different employees. All of whom were rude.
Just needed to know what going on with my bill
Thank You Central Hudson for the quick restoration of power on Stonykill Rd last night. Great team response…
BY FAR THE WORST UTILITY COMPANY THAT HAS EVER EXISTED
Echoing what has been shared. One word- CORRUPTION!
Go thru phone system just to say its having computer issues and to call back later. Sweet thanks guys!
Power outage for 16 hrs not acceptable going to be out for a total of 36 hrs not acceptable
Go off the Grid,
They’re the worst…
Completely unhelpful
No stars is what they deserve worst company ever
Thieves! Stealing money from us. Every other month this company tells me I owe them $500+.
This company likes to overcharge customers based on estimate bills.
$150 to $800 in one month. Seems legit.
Website doesn’t work and if you call, you’re on hold forever. I need to start service and I can’t.
The WORST customer service representatives EVER!!!!! It’s like they have no one to hold them accountable for how they speak to people on the phone. Disgusting set of people!!!!!
On the phone 45 minutes waiting,as if that’s not bad enough the incessant chatter finally broke my spirit and I finally hung up 🤬 …
Awful company. Dysfunctional website and extremely long hold times for customer service. #publicpower
A car hits a utility poll and drives off – Hudson says I need to pay for it !! 🤬🤬are you kidding me – I didn’t hit the poll ! Scam!!!🚨🚨🚨🚨 …
Currently on hold trying to get ahold of someone. Ive been waiting for three hours now. Unacceptable.
They are just the worst customer service ever,and they don’t care if you have other things to do they won’t work out a plan
Whenever I call they usually never answer at all but when they do it takes forever to resolve the problem like today I lost power and I called no response for an hour…. still waiting they need better costumer service
Very poor response time reactivating the natural gas back into my home. Awful service.
Horrible. 72 hours with no power whatsoever and no idea on when it will be restored. No idea. Worst company/service ever
Worst service and company! Power always goes out and bills always go up. Pathetic company
The worst or the worst. You can never speak with a supervisor and the customer service are not helping you with the issue
The company seriously needs to reevaluate their online operations and inability to help their customers with web based issues, especially when it comes to paying bills online. Sad.
Before being taken over by Fortis by customer service was great. Once they did take over they were horrific. I made a plan to pay the remainder of very high bill and even though I paid on time and followed agreement I was constantly sent …
Trying to start an account, been on the phone for over an hour now. Can’t wait to be a customer.
Crews worked under rigorous conditions to restore power lost due to the ice storm.
One of the most incompetent utilities I’ve ever dealt with. They don’t take calls, nor respond to emails, and their bill pay system is terrible.
The worst premative service in every way also we need to have real natural energy. I feel like gas is not healthy for us
Would give zero stars if possible.
The Hudson Valley deserves much better customer service than what Central Hudson provides. After speaking with the “Senior Customer Service Supervisor” Linda, I am certain Central Hudson treats customers the way they do because they know they can get away with it being the only electric provider in the area.
I’ve been waiting hours and hours on hold trying to reach someone. Worst (noinexistent) customer service
Sadly, customer service has declined drastically ever since the merger with Fortis. This makes it difficult to resolve problems that should be simple. Thumbs down for this utility.
Look into any and all other options if you can.
Make sure you have a generator and a wood stove. They should give a discount on generators to all customers.
Prices recently went up exponentially. Considering we lose power as often as we do (even with underground power lines), I find the price hike to be insulting.
The most ignorant rude degenerate business outt there. They need to learn how to talk to people n conduct business. Nothing good to say bout the representives they have answering phones. #badbusiness
Entire company is 100% incompetent. Several hours on hold nobody answers phone. Its a pretty sad state of affairs. We need to get our local government on this.
Last week tree in front was trimmed – wood left behind. C-H won’t pick
it up. Says its our responsibility! Some of the pieces are too heavy for
me to, move. Thanks a lot.
Completed a New Service request online using the CenHud mobile app, called to confirm it’s scheduled and I’m all set! I truly appreciate it when companies are technology savvy. 🤗 …
Extremely wrong in charging more than double the yearly amount spent and expecting payment.
Day 3… No power. Two trees down on Robinson lane with lines down and 2nd day in a row I have had to drive past them and see absolutely no work toward fixing the trees or the lines. Shame. 🔔🔔🔔 …
was supposed to have power cut for just a few hours for generator install. Instead we were left without power all day into the night. very unresponsive
Worst customer service ever. They took my money and sent me a Final Termination Notice (There was no other notices). I went on-line to E-Bill and it shows as paid (on time btw). I called to see and was transferred to the “Main Office” , …
They never pick up calls
Don’t waste your time
Seems like a scam company. I get several spam calls a week telling me my bill is overdo but I get electric from NYSEG. You’re just trying to get my banking info. I hope someone looks into this soon.
I can’t believe the amount of fraud this company has been able to pull off. You should all be sued
If there’s an outage, you had better hope you’re in a higher priority area for restoration. Otherwise expect to be left in the dark, both literally and figuratively. Estimated restoration times seem to be drawn from nothing in particular, …
If I could put zero stars I would
I never signed up for electronic bills but they have not sent me a bill in the mail in over 3 months!
I feel like we live in a Third World country. The week I’ve been trying to get my power turned on and have not been able to contact anybody via phone or Internet. Totally frustrated.
Absolute worst electric company I have ever had to deal with. It’s unfortunate they are the only ones in the area because I’m sure more than half of their customers would go elsewhere due to their horrible customer service, attentiveness when needed and rates. Overall just a horrible company.
After 10 years some scammers called me saying that this company put me in a collection! Turns out that this ppl sole my information and this scammers had 1/2 of my information!!
Use to pay $400 for electric and now it’s $1500 when I use the same amount each year !!!
Let’s all start a CLASS action lawsuit for these crazy bills
Terrible service
Spent over 6 hours on hold today trying to get my service started at my new house …
Started calling at 9:20 am and put my phone on . Finally got a live person at 2 pm who said ” we closed at 1 pm. Trying to set up service. unreal. asked for a supervisor and was told there was none!
5 stars for returning our power after only 2 hours during this heat wave.
I recently noticed a smart meter on my house, I know for a fact nobody in my household consented to having this device bolted and locked to our property. It’s disgusting that Central Hudson plays off the ignorance of the consumer for …
I had 2 power outtages due to the recent Noreasters. But today, for who knows what reason, I am experiencing a third outtage! We lost power at 4am and though initially they said we would be restored by 7:30am, they are now saying 10:30am! This is beyond ridiculous! Haven’t we suffered enough???
Very bad customer service. Didn’t get any bill. Suddenly pull all money from my account! Ridiculous. Unfortunately we don’t have any alternative.
If zero stars were possible I’d do it, I’ve spent the last 3 months trying to get a refund on a double payment, I’ve been told I’ll get a call back multiple times dragged around and just abused by this horrible company
I have tried multiple times contacting by phone with ZERO luck. Your system of customer service is awful .. I know you are upgrading your system but any non monopoly business could not get away with this type of customer service during a transition.
I would like to commend Central Hudson for their excellent customer service, most notably Carol and Paris in the Poughkeepsie office. They both were professional, knowledgable, efficient, courteous and kind. …
The grid of this company is untealiable. I loose power at least 6 o 7 times a year. Currently 3 days without electricity. What we are expriencing ritht now is not the consecuence of Isaias but of poor maintenence.
Unfortunately their services provided are inadequate. For the amount paid per KW, service should be first and foremost. They have switch up since being purchased by FORTIS. Their focus is solely on profitability rather than providing good service.
I have been on hold 3 hours. This is 100 percent unacceptable. The website is unless. This should not be allowed in any country at anytime for any reason. I truly believe no one works at this company
2 hrs on hold and im caller #8…They dont even have hold music its just a generic womans voice repeating the same phrases over and over and over and over and over…I just want to turn my lights on and the website says I have to call …
Very confusing about my bill today 11 am I have $90.90 credit I check tonight only $1.87 and I try to check my bill no record available also this is lot property with 1 small sheds how possibly the bill came out $129.00 for January crazy I need help I will go there to find out
New payment system 100% better. No more confusing Kubra Link 🙂 All in all never had a bad experience with Central Hudson. Wire’s down they fixed them. As an electrical service company I don’t think there to bad at all.
There is an issue with my bill and was told I needed to speak to someone in the main office to have it resolved. I’ve been on hold over 4 hours waiting to speak to someone! That’s right 4 hours of my precious time wasted! As writing this I’m still on hold!
This company is a bunch of absolute MORONS. My husband sat at home all day waiting for them to turn our electric on, there was an issue with the meter and instead of knocking on the door so that my husband could resolve it, they just left. …
To get someone on the phone is terrible…I am on hold now and have been for almost Four hours and just now I’m at caller #2. This call is for work and we have more than one account to talk to them about. TERRIBLE that you can’t get a …
worstttttttt thing ever. They never answered the call.
I don’t care care how many times I pay monthly on their payment billing plan, my balance never comes down, instead I owe more and more. I feel that CH takes advantage of customers who are unable to pay their high monthly rates.
Terrible Customer service. Have been trying to get in contact with them regarding my billing. Talked to a representative and they gave me an attitude, wish there was an alternative company to go too.
Moved in not even 30 days ago and was billed for 7.3 months. Need alot more customer service reps, don’t like being on hold for hours. Called around 5:25, they said my call will be answered in aprox. 15 minutes. I waited on hold until 6:52 …
Terrible customer service, put on hold for long periods of time and say they will call back and don’t. Spoke to 4-5 representatives and problem is still not resolved. Website is a mess. Would give a 0 if I could.
Horrible utility company, every time there’s a storm it takes days for them to restore power. Most recently when Isaias hit, we were without power for three days. The first 24 hours their website was down, once the website was working …
Was speaking with someone about my account, I waited as she said that she was going to check on my account and then there was this message. …
These clowns asked for an easement to move a power pole onto my property. They were shady about it and the depth of the encroachment kept changing. I said no and proposed a different location that would be less damaging to my property …
Called 845-452-27** number to set up service in my name for the first time with this company. Alison picked up and was asking me standard questions. when she asked “The address i’m moving from” i wasn’t sure if i needed permission from the …
We live in a highly wooded area, so it’s common for trees to hit the lines or whatever. Happy with their website that gives me details and estimated restoration times- and the crews have been getting out to my area to fix power issues super fast. Best feeling seeing their lights scanning the lines when it’s pitch black and getting cold.
I had to make an evening call for a possible gas leak. The woman on the phone was very helpful. Someone arrived at my house promptly and I have nothing but good things to say about him. He was polite and courteous, very professional and …
If I could give less I would wire came off house still had power. Called them to reattached it they cut the wires at 5 PM said I need a new meter. They could have fixed it then given me 48 hours to get an electrician in to replace the meter …
A comically dysfunctional organization. I feel bad for the customer service folks. They must have to put up with a lot.
Now that they do monthly billing, they still check your meter every other month. For the month they do not read your meter, they “estimate” how much they think you’ll use and either credit or bill you more the next month?!? So bills are …
I am quite unimpressed with Central Hudson, everytime I call them I am on hold for 30-45, sometimes longer and I’ve had the reps be rude to me. They have charged me more than once for a bill, and also said I had over due bills when they were paid. Wish there was a different company to choose.
Zero stars. Central Hudson is under new ownership. They have ruined customer service. I’m on the HOLD right now, and this isn’t the first time I’ve been on hold for more than an hour. Shameful customer service.
I have been counting my power outages since the start of 2017 and it averages out to 3 outages every month! That’s about once every 10 days. …
Company stinks! I have gone all winter without power, they said it’s rationed to where I can plug small devices. I still continue to work, as (an essential worker) caring for people, but I come home and can’t even wash my hands in hot water …
Very poor customer service when it comes
to billibg. They are over charging me and want me to pay for what I didn’t use. I haven’t even lived in my home yet. They won’t even allow me to talk. Very …
Horrible customer service. I knew more about central Hudson than the employee. She told me I couldnt access my account, as I was telling her I was looking at my account at that exact moment. All I wanted to do was take my email off and put …
All they care about is their money. If I can review a 0 star, I would.
I live in a relatively wooded area, and with the most recent storm, about one third of their customers had no power, and within 24 hours, they had about 50% of power back on, and I got my power back 50 hours after the start of the outage. …
I just spent 2 hrs and 10 minutes on hold to open a new account. I finally gave up and figured that the system dropped me. I called back and the recording told me my call would be answered in 150 minutes!!!!!Im going to drive to Kingston tomorrow because my tenants need electricity. Go figure!!! If I could give minus stars I would!!!!
Customer service is horrible whenever there is an outage. Wind storms cause major damage all over their coverage area every time one comes along, and it takes days to restore power, an indication that equipment is poorly maintained and work …
I tried to report to Central Hudson a dead tree that is leaning heavily over Central Hudson’s power lines and is sure to knock them down sooner or later, causing a lengthy outage in my area. Their phone rep told me they don’t cut trees and …
i pay more for energy from Central Hudson when my house is empty than i do for energy in my Florida home while i am there. outrageous.
Their online bill tells you all the things you could care less about but does …
Had your service for less than a week and I am already annoyed. Horrible customer service. The worst part is they don’t even care how much they screw you over because they’re the only game in town.
I am horrified because I just closed on a house in the area serviced only by Central Hudson. I’m comparing their service fees with NYSEG (my old provider) and they are literally doubled!! I’ve yet to move into the house, nothing is plugged …
its such a shame that their really is no alternative. the reps are rude and obnoxious. they always think you are lying when you tell them something is wrong with your bill. I asked to speak to a supervisor, who is NEVER available and will …
Have been trying to get service put in my name for two months. They just can’t seem to do this. If I have to listened a 3x to their pre-recorded directory that goes around and around for 10 minutes before I have wait a half hour for a …
My payment has not gotten to my account from may 19th 2022 until now June 13th 2022. I’m fed up with them stealing our money
I wish I could give 0 stars! I just moved into a new apartment. Central Hudson, the manager, and my neighbors told me the electric bill runs around 100 a month. We got our first bill after living here for 8 days. The bill was 92.00!!!! Are …
Worst company ever!!!! Monopoly in area.. 3rd party companies are a waste of time..FYI. None of our local elects help.. Why? Because they are rich and don’t really care… BTW not talking about their hard worker’s, they don’t make the …
If you have been having trouble getting through to talk to someone (due to their “training”, that seems to have been going on for weeks) there is a work around. Go online and request a callback instead. My wife and I both did this and were able to get someone on the phone in under 5 minutes. Good luck!
No one ever answers the phone. I paid online and it still shows unpaid. Your phone cue goes bavkwards. I started as caller 1 never hung up and went to caller 10. Then was disconnected. I called back and requested a call back 3 times and have yet to receive it
I wish that I can leave a picture .
They charged me $1179 over and over for one month . Every second they added $98. When I called them they told me that was the exactly bill that I have to pay. …
Complete trash and scam. I got a bill this month that was double my normal bill. I had NOT installed an air conditioner yet and have done nothing different that should rise my bill DOUBLE the amount it normally is. I called and the people …
These guys…. Don’t care at all. Beyond that, they’re definitely stealing from customers in various ways.
The company just took $400+ out of my checking account and I am not a customer any longer. On the phone for over a month for at least half hour then they disconnect. Go elsewhere this company is falling apart
Horrible service, similar experience the the review below. I’m moving and need to transfer service. Call as soon as they are open, yet manage to be on hold for 2 hours until the call times out. Tried to do it on the web as the recommend, it …
I was on the phone with two different customer service reps today discussing a double charge to my account. Despite being a customer who has never had a late payment with their company I was treated with complete disrespect and without an …
200$ one month than 600$ the next month. How does that even make sense 🙄 …
The billing is absolutely horrendous. They estimate an entire year, then come out to read 1 time and you get hit with a massive bill. Turn off autopay and do your own readings…
Customer service is poor and it’s unfortunate there’s no alternative. As the owner of a small, growing business that has recently expanded into another space in the same building, I made a simple request to merge the two spaces under my …
I ordered a gift certificate for a friend in June. It is STILL NOT PROCESSED, nearly 2 months later. I have called many times to only be disconnected after an hour of being on hold, or if I do get through, no one seems to know what …
Horrible company!!!!! All they know how to do is collect your money! If you ever get a outage you will be without light for 24/hrs
Abysmal service. CONSTANT outages – there app no longer works – the website is unreliable – lousy customer service with long wait times, and who have zero access to any real information. They seem to be more interested on upgrading the …
Had an issue with all the lights in our home flickering. Crew came out in under an hour to assess and repair. Appreciate the prompt service.
What does it take to get animal guards on these transformers?? Our power has gone out 6 times in less than a month!! No wonder our bill is so high- I’m sure it would be much cheaper to install the guards than paying crews to come out every day and fix them!!!
Someone knocking at my door ( as aggressively as possible pounding like crazy) ….. stated “ I’m from central Hudson and have to do a safety check in your house” Yup that was it . Sorry I’m not comfortable letting you into my house. Yes he …
Constantly lose power in my area, never do they have restoration estimates, any storm literally any storm we lose power. They are never late to bill though. Pathetic.
I called 3 times waited each time over 30 min I’m still not solved and waiting now for 1 hour and 37 min
Central Hudson is horrible and I do mean horrible I’m experiencing everything everybody else is experiencing my bill is all over the place it doesn’t make sense my bill keeps jumping up every other month I’m in a payment agreement that I …
Was put on hold for an hour and a half. Finally someone answered but didn’t know how to help me. Was told a supervisor would call me back between 2-4 hours they never did. Called back next morning and was put on hold again for almost 2 …
Truly the worst utility company I’ve ever dealt with. The billing is inconsistent and you never pay for what you actually use. They say the next month they “adjust” it if you overpay and yet there’s no actual evidence of how much that that …
They don’t come out to read the meters , and they Bills are a rip off .
We’ve had five power outages since we moved here in September. Every time there’s a breeze or a snowflake the power goes out. Clearly this company doesn’t know how to or care to maintain their equipment. And hours into the outage, their …
I would rather rip out my eyelashes one at a time than speak to ONE MORE PERSON at this company WHO LACKS THE PHONE SKILLS OF A TODDLER…
For everyone who has been dealing with this PATHETIC excuse for a company, the …
customer service staff are friendly and nice but not a single one can help get my account set up.
Central hudson should be investigated.Crooks? . I understand about the high cost of energy, they just make it higher. I monitor my energy. Cut off, cut down, and has cut out many things requiring gas and electric, AND my bill has almost doubled. I barley have light.
I’m on budget billing and CenHud overcharged me by almost 300 dollars this month. Reaching out to customer service so far has done less than nothing–long hold times and completely unhelpful representatives. They’re a monopoly and there is no other option. Just robbery.
Terrible just read the reviews. Wish I had an option to give central hudson less than one star. Unethical charging practices just highway robbery crooks!
I recently bought a house in Kerhonkson with my family so we are first time customers of Central Hudson Gas & Electric. We arrived at our new house early one evening after being out shopping and we noticed the lights didn’t go on and soon …
Worst company ever, They should closed it down permanently.
hold time over 2 hours, always an issued with the bills
If I could give 0 stars I would. I moved out of my residence in July of 2017. I tried three times to call for a balance to pay. Each time, I was told they couldn’t calculate the final bill. I called again, and a representative took my cc …
They haven’t read my meter in 5 months and have been sending ridiculously high and obviously erroneous bills. I’ve spent hours on the phone trying to reach a responsible party but only get sent to an answering service in Florida. No calls ever returned. CH is out of control and is a disgrace.
Terrible customer service and online interface!!!!Company makes way too much money to have such poor service!!!!!!! They were recently under investigation by the state for bad billing practices!!!!
They’re a horror show. No one seems to know what they are doing.They will yes you to death and not do what is needed. Closed service months ago after selling my house and still receiving bills. The buyers didn’t put service in their own …
Absolutely horrible! If you live in 12601 area code beware of this utility company.Inaccurate and inconsistent billing. They give almost 1000 bills based on “ESTIMATES” instead of digitally pulling the meter reading every month for …
I have been hold 3 times each of which have been over 90 minutes each. Was hung up on every time and still haven’t been able to talk to a person that can help me. Just want to turn on power to a house I am moving into. Can’t believe any company would treat a paying customer this way.
Central Hudson is a horrible company. I’ve trying to move my power services for the last two days. The website does not work even though the encourage you to move services on it. They suggest you leave a call back number and then they will …
I’d give negative stars if I could. Central Hudson are thieves. They don’t answer their phones either. Terrible and if they didn’t have a monopoly on the area, I would NEVER use them. They give us a bill of any amount, if we used that much …
I have called 3 times in the past month because they never transferred service into my name after I moved in, even after I requested it to be completed with a rep over the phone. The reps I have spoken to have not been knowledgeable and …
Awful. Impossible to get in touch with. No response. They don’t answer phones. They don’t respond to emails. …
Despicable scam of a company that lie, cheat & steal from people during a cold winter. Never in my life have I experienced such high electric bills… almost 400$ to heat a 1br apartment? It cost less to heat the ENTIRE house I used to live in. Shame, shame shame. Useless staff, too.
Absolutely the worst gas and electric company, People who live in the Hudson Valley region are far better off not doing any business with Central Hudson. They deserve to go bankrupt because they have such poor business practices and robbing …
Terrible company. Have been estimating my bills for months without a single actual reading. Very difficult to get a hold of anyone and their only response when I could was to read my own meter and submit that. This coupled with their …
Central Hudson is the absolute worst, most incompetent business we have ever had to endure. This is the SECOND power outage we have had in a period of one month with the last one lasting 4 full days. Not mentioning that the most …
I was having electrical problems at my house called them out. They came the first guy told me it was not on central Hudson end it was in my house. Due to him saying that, I get a electrician. Who tells me the house has to be gutted out in …
Never had a problem with Central Hudson until recently. My bill was never over $200. Now I have a bill over $800. They said it’s because I have heat going which is increasing the bill. I told them I have propane to heat my house, no response
HORRIBLE COMPANY! They don’t even deserve a star if I could put none, I would. Our bill is DOUBLE what it was in November. We thought maybe it was just due to Christmas lights in December but nope our January bill was just as high even with …
I am on a Budget Plan at my 2 Family house. I am also getting a discount because I am a senior.
There are many ways they can teach you how to save electricity and money.
If I could give this company 0 stars I would. They charge you all these random fees out of no where and I’m moving sat on the phone three times for 45 minutes with no pick up. The chat online refers you to the phone number and the internet …
Billed me $2,000 based all on speculation even though they over estimated my usage by 2200 kWh (they never actually read my meter). Been told three things by three people. Finally was refunded by a friendly associate and was told I was to …
Called at 3pm and kept getting put on hold until the call would drop after talking to someone for a couple minutes. This continued for three hours on and off hold until they closed at 6pm. No help at all and no call back. They said my …
I had to contact Central Hudson 3 separate times to set up an account. I called ahead before our home closing date to make sure that the account was transferred over properly. I didn’t receive any emails or physical mail confirming the …
In November I moved to a 2 bed 2 bath apartment. Prior I lived in a 1 bed 1 bath apartment paying 30-70 averaging mostly 45 dollars a month. Of course moving into the new apartment I knew it was going to be more money because now I’m …
Central Hudson deserves 0 stars and if there was a viable alternative I would have my parents switch. Customer service is TERRIBLE!!! No one ever knows what is going on. They rolled out a new system which resulted in an account error on (2) …
I’d give them zero stars if that were an option. They are imaccurate, expensive and there customer service is the worst.
I am appalled at the process to get service turned on. I know if I don’t pay my bill the service will be off the same day but God forbid, I try and get new service. Last week after sitting on hold for 40 minutes I finally got thru to a rep …
Terrible customer service. You can never reach anyone. No one who works there knows what’s going on and can ever solve your issues. I’ve been a customer for only 6 months and almost every month my bill has been wrong. They are completely …
This companies sole purpose is to provide a commodity: electricity, in the northeast. …
I am exhausted trying to get help to have Central Hudson switch from my bank to my credit card. I had automatic service with $ coming directly out of my bank. Can I still do that? That was not clear either. If you can continue to take …
Ever since I moved and switched from Nyseg (who isn’t much better) to central Hudson my bills have been disgustingly high. If you call they do not care or will blame it on the weather. Either my meter is faulty or they are stealing from me. …
Has charged my business twice with charges totaling $1400. I cancelled services with them and have called three times with no results. To make matters worse they charged things in my mothers name who is deceased, I had to jump through hoops …
Central Hudson was bought out years ago at this point by Fortis. The Fortis CEO stated Central Hudson’s finances were Good at the time of purchase. The public utility commission agreed to allow the purchase as long as there was a rate …
Awful, terrible disgusting company. Unethical billing practices and price gouging. If I had any other option I would never deal with these criminals. Oh and good luck if there is a storm. Even if it’s anticipated for weeks their response …
This place is ridiculous.
I have been on hold now for a total of an hour. I immediately got a customer …
I would give this establishment less than one star but it’s not an option. They charged me for estimated bills of over $500 a month even though my house is always closed from Thanksgiving through the end of April each year. Last year Susan …
Worst company ever, I was charged over 540 dollars in February while I used the same amount last year and it was 300 dollars. I was charged 230 January and of March I paid 460 dollars and I used less energy in January. I called and asked to …
I am just going to describe my most recent experience, January billing month, February bill. January was supposed to be an actual reading but due to the ice storm, an estimated reading was done. I will not condemn them for that. My …
Central Hudson shared confidential information with someone at a completely different address, sent bills to the wrong address, and didn’t provide a way to contact customer service. Central Hudson sent account information, including an address of service, to a dangerous person to the customer.
Disgraceful and inexcusable. This “Billing system glitch” has myself and the community trapped under a ridiculous load; As a vital utility in the area, this is entrapment of regular people, at best, and just outright price gouging beyond …
As everyone says worst customer service of any organization in history, unreliable, unresponsive, and bills vary wildly from month to month with no explanations and ridiculous pricing increases. Just an awful organization from start to finish.
I’m not even sure where to begin with to tell you the level of gross incompetence I’ve experienced trying to pay a bill / interact with this impersonal, $$$-focused corporation. If there were other utility options, I would have taken them. …
If I could rate them with zero stars I would. I have not received a bill in 7 months, due to their billing system changeover fiasco. Finally, I rec’d a bill via email yesterday for one amount, a different one today for a different …
You guys are seriously the worst company I don’t know how you can be the only electric service in the area and not be able to help your customers who pay substantial amounts for something essential. I’ve been on the phone for 3 days …
Zero stars is way more accurate. Central Hudson has the worst customer service of any company that I have ever experienced in my life. I received a letter in the mail saying that my payment was returned with insufficient funds after …
Surprisingly, Central Hudson has redeemed themselves. After waiting 2 hours to speak with someone in the “Main office” I was finally greeted with a compassionate, cordial & professional team member – Victoria. She was gracious enough to …
In Feb 2022 Central Hudson sent me a bill for over $700 on an account that has never been above $180. They had not read the meter in six months and charged me based on the highest rate that electricity has ever cost. This month they tried …
Unlike most others I put in 5 stars, BUT those stars are only valid for a restore service situation.
Power outage at my building on Broadway in Newburgh. Called and got through fast …
They will send you ridiculously inflated bills with no notice. They gave me the option to pay a monthly estimated bill and assured me I would not receive a huge bill at the end of the year. They lied and gave me $715 bill with no notice. …
This is the worst company ever!! I called several times last month and no returned calls from a “supervisor” or manager. I had sent two checks; both had different dates so it will be cleared on my payday. Apparently they are not careful. …
If I could give this company zero stars I would. My husband has been on and off the phone with Central Hudson for over 4 hours over the last two days. Central Hudson charged us over $1200 for 2 months of electricity which is almost 3x more …
What do if I have to do if no one is answering my phone calls? I call everyday for weeks and get put on hold so long that the phone disconnects. I have a bill that I should not have received because I have solar panels that produced more …
Rating minus 5 .Please get this company out of my area 1)they don’t answer a phone call. 2) no way to reach them 3)I cannot reply to emails 4) I no longer get a bill 5)I have to go online now for a bill 6) As of today I am blocked out of my …
Robert.. no one can reach out to you on here but everyone seems to be having the same trouble. I know I am. I’m reaching out to the state the city and a lawyer. Our bill went from aroun $100 when we first moved in in July/aug and is now …
Worst company in the history of mankind. Charged us 2300 dollars last month saying we use 4 times the amount of electricity we used to. No one home from April 18-29 but was told a plugged in refrigerator can really makes rates soar. Usage …
No stars, negative stars. Signed up for automatic payment, they claim the account has insufficient funds and they keep charging me over and over again for a return fee. When I called they said they would take care of it, it was a problem on …
I see that I am not the only customer having problems with Central Hudson.
I paid February’s bill as usual and the following month I received a bill with …
I just received a monthly bill of almost $600.00! How is this even possible? Customer service gave me so many possible reasons my bill was so high. None of them made sense. I cannot believe that a refrigerator and a mini split heater ran up …
I’ve been trying to get my power restored due to a flood for 3 months. I’ve called been put on hold for excessive hours only for a whole different c/s rep to pick up. Their information is not truthful, there prices are excessive & they …
They do not even deserve 1 star. Incompetent, inconsistent and lack of training of knowledge and lack of customer service. Have to wait an hour before being connected to a person. Takes money without authorization when monies not owed. …
I rarely write reviews. But I have to share this. If I could give 0 stars, I would. There is an obvious discrepancy on my bill, yet Central Hudson failed to see that even after speaking to over 10 representatives (one of whom gave me a …
BILLING PRACTICES ARE A SCAM…THEY STOP SENDING BILLS, I KEEP PAYING ANYWAY THEN THE SEND A BILL AFTER 3 MONTHS SAYING THE NEW PRICING HAS TRIPLED, WITHOUT NOTICE! DID THE SAME THING 2 YEARS AGO! …
Literally should be zero stars. What a tragedy that there are no other options in the hudson valley. Customers paying ungodly amounts based on CH’s failed infrastructure and contractor arrangements. New York State should figure out how to help customers compensate for this insanity.
On hold for more than 45 mins then choose call back option nobody called me back. Most importantly expensive increase!!!! It’s sad we all are stuck with them because there are no other electric companies.
Nearly impossible to get ahold of anybody. Building is all messed up. Have a pension there I’mtrying to get out and impossible to get ahold of human resources.
I’m so over being scammed by this company and forced to use their services, THEY closed my account without my acknowledgement for 4 months , it took FOREVER to contact them , I waited on hold for 2 hours to speak to someone because my bill …
My parents had a kitchen fire in March. The house still doesn’t have electricity. It’s almost August! It was always “you’re on our list”. Then it was “you need another inspection”. Today, Central Hudson says they “need the fire report”. It’s been sent to them 5 times! What is going on? We can’t rebuild with it like this.
I’m on budget plan with Central Hudson. My invoices are very inconsistent. Where I use to pay $277 per month I’ve received invoices for over $700 per month. Unable to speak with a supervisor since put on hold for over a hour & still haven’t been connected. Company very incompetent & difficult for anyone to pay their bill.
This has to be the worst company ever. The customer service team is thoughtful and helpful, but there’s nothing they can do about how exploitative this company is. I feel bad they have to work for a place like this when it’s not their …
They charged 331 dollars for a 6 days period for new apt in Kingston impossible usage. They are all kinds of dishonest, and a truly disgusting company, hopefully legislation is put in place to stop these thieves
Central Hudson does not deserve 1 star, they deserve zero stars because that’s how much of a disgrace of a company they are. This company has poor business practices, incompetent people working customer service, and they provide horrid …
I keep getting a bill at a location I’ve left over a year ago. The customer service (If you can wait an hour on hold to speak to someone) is clueless and extremely unhelpful in resolving problems.
Zero stars wasn’t an option…but I’ve had an ongoing issue with CH since they changed billing systems in 2021. They’re reporting my usage has increased by 5x’s since the new system was implemented. This is inaccurate and they have failed …
Central Hudson is unable to properly calculate their own internal billing and have issued outrageous bills to their customers. When attempts are made to rectify Central Hudson’s billing issue that Central Hudson created through their own …
Called to have service disconnected as the house was collapsing. Central Hudson told me to file paperwork and wait. Part of the house fell and is now exposing panel to the rain and they don’t answer the emergency calls. Absolutely the worst service i have ever experienced.
Price gauging lunatics. Had a gas leak last year now they are using that data for estimated readings. My bill was $400 this month, 3x what it normally is. Finally got through to the Poughkeepsie office after 6 months of emailing back and …
Called me to threaten that I need to pay some ridiculous rate or my power will be shut off. I don’t live in a state that they operate in and I’ve never used their services. Asked them why they are calling me and was promptly hung up on. A company so good they mistreat people who aren’t even their customers!
When I have to call for an issue, I typically reach customer service reps who are less than helpful. But every time I had a bad experience, I called back to re-address the issue and usually got someone who not only knew what they were …
This company is the reason why monopolies in this country are considered illegal. They can charge us whatever they want and you can’t do anything about it. Paying $120 for one month, and the next its $735 or they turn off your electricity. …
Horrible they are not in control anymore. Their customer service are all scattered and their entire system is set up to only accept payments. They have misspelled the account name, don’t care making it impossible to switch to another affordable supplier. But they are still able to accept and take monthly payments?
New billing system is broken beyond repair. Scrap it!!
I haven’t received a correct bill in over a year. Now no bill at all for past two months. Dozens of calls to customer service and liaisons is fruitless. I …
I wish I could leave a negative star review. This company has delayed 9 of my bills in 2021-2022. Imagine going almost a year without knowing what to expect to pay for utilities… They lied about taking reading when they didn’t. They …
Dont do a lo to reviews but this is insane. Near 2 hours on hold to talk to someone about a billing issue. Started as #7 in the que and only down to #4(still on hold as I write this). Is there only 1 person answering the phones for this …
I’d give 0 stars if I could. The customer service takes forever to get ahold of, and when you finally do it is clear they are given a script to give you a run around as to how they got there reading. I wouldn’t be surprised to find out that …
I’ve been a customer of theirs for almost 10 years. In my experience, they were average until about 2018. Since then, they couldn’t be worse, though it appears they continuously endeavor to do so. Three years ago they did not read my meter …
I wish I could go lower but I can’t they’re billing is awful their excuses are terrible and the budget billing isn’t actually a budget but a surprise bill during the holiday season. They are a predatory Monopoly. If there was a rival …
Someone please help us all. This company is the worst. I set up my bills for autopay and it never gets paid. I never receive bills. I get placed on hold and no one ever picks up or I get hung up on. They never seem to be able to correct or help with any issue that I have. I have never been so stressed from a company in my life.
On hold for one hour and twenty-nine (1:29) minutes before Jessica answered. Total time on the phone was one hour and forty-one (1:41) minutes in order for Jessica to confirm that my account was current, and that I am the victim of a scam …
I give a one star because thats the least. I have been a customer for a year, and my experience has been the worst. At the beginning of the contract, they were sending me monthly actual up to dat bills. After approximately 5-6 months, they …
After going on a payment plan for last year’s heating costs…. This year I decided to wear layers and keep the heat lower than last year. I wanted to see what the difference would be from last year. At night at approx 7pm heat is turned …
I truly do not know how this company is still in business. What they are doing to people should be against the law! They are crooks, plain & simple! They don’t bill for MONTHS, then send bills of thousands of dollars. They don’t read your …
This company seem to be struggling with their internal accounting and records. As a consequence the consumers suffer. Our recent bill is now EIGHT TIMEs the amount of a “normal bill”. I have spent countless hours on the phone trying to come …
If I could rate them negatives I would. Your company is a scam and you’re way of buisness is HORRIFIC! Been living in an apartment since 12/1/21 on the first floor. Started paying the 1st floor bill like I am supposed to! Now within the …
Absolutely the worst utility company I have EVER dealt with. They refuse to give you full accounting of your account, switched the providers without advance notice, didn’t bill regularly before or after switching providers, and cannot …
Central Hudson is the worst! I have been dealing with billing issues for two years now. And as everyone knows, so have thousands of other customers. We now know that they have been found guilty of fraudulent and negligent business …
I rarely write reviews, but 0 stars for Central Hudson. This company is horrific. Who knows whether what you are being charged is what you actually owe. …