I just called about my car being hit by one of your insured, was told to leave a voice mail for LISA to call me back got disconnected and now I can’t call back to leave a message or talk to Lisa!!
I hit a deer in my truck and they were very professional about it and handled everything I didn’t have to worry about the headache of calling this person and that person they done it all for me
I got new insurance because they didn’t call me back for three weeks about raised my policy 200 dollars for A speeding ticket and then they turn me over to collection for $40 dollars so I guess you don’t have no choice but by their product
An outstanding small insurance company with a focus on quality. Always receiving highest industry accolades. When it comes to insurance it’s nice to know you’re covered.
The company couldn’t file an accident report properly for my father and now its showing up on my driving record which was perfect until these idiots failed to file things correctly. Never do business with these people.
I couldn’t have asked for better. Someone actually answered to phone when I called. No recorder no pushing buttons to hopefully get to the correct department. Every need I had was taken care of. I am bragging to everyone about the great service I got from your company. Keep up the great work.
I was pleased with the way Julie Coleman, and Ashley Parrish responded
promptly and took care of every thing professionally. They both helped me through a hard time and eased my nerves.
This insurance company is beyond amazing! We have auto coverage with them and our expectations have always been exceeded by a mile every time we had to deal with them. Highly recommended!
Had a wonderfully efficient experience processing a claim with Central Insurance. The agent clearly explained the process and everything was completed in an efficient manner.
After hitting a large dog in rural Texas, I expected the worst. Central personnel couldn’t have been more professional. All of those things that I expected to be a pain were handled and our car is well on it’s way to being put back together.
My experience with the Central representative was exceptional. Very professional and courteous. Answered all of my questions about what we were facing. Would recommend Central to anyone.
Do not go to this company Stephanie the manager and Janelle slaughter are complete bullshitters and liars they will Not help you at all and will continue to drag the process along! Hire a lawyer against them you’ll need it ! They won’t …
Very prompt response to notice of my hail damage. Adjuster called within 2 hours of filing the claim and inspector called the next business morning to schedule an appointment
car accident one night, called to file claim next morning and claims called me later that morning and had my rental car set up, my car inspected next morning, things moved fast and people were very friendly, professional, and able to answer all my questions
Worse service I have ever had. The Adjuster Robert T. was horrible… Not only did he hang up on me while i was talking, he had such a nasty attitude and didn’t want to hear what I had to say. I asked to speak with a Supervisor and he told me no. Can you imagine? I will do everything in my power to make sure he is reprimanded.
Central insurance is the worst company for business insurance. The building we work out of is owned and insured by another gentlemen, and this whole time of 7-8 years we have been under the impression that the contents were insured by us …
Central Insurance is there for their client. They will do anything and everything to try to make everything run smooth for you. They are professional they are courteous. Very friendly and like I said very professional. And they are there for their clients 100%.
The response from Central was amazingly fast. The inspector, Susie, was prompt, professional, friendly, and knew her job completely. We were very impressed with her and Central overall.
The entire claims process was easy. Everyone was very professional and understanding.This really allievated some of the stress. I would highly recommend.
Great customer service ! Central Insurance helped us through the claims process and showed concern for us at the time of our recent accident. We couldn’t ask for more from the awesome people at Central Insurance.
Central Insurance came out for the claim in just a couple days after it was filed! The agent was right on time and made it very easy to review the damage. I am very happy.
Tony contacted me immediately after our claim was reported, and stayed in touch. As soon as I submitted the estimate for repairs, the payout was approved and in my checking account. The process could not have been better!
We all purchase insurance hoping we never have to actually use it. Well, my apartment flooded recently and I had to make a claim with my renters insurance through Central Mutual. They were absolutely OUTSTANDING!!! My claims …
Central Insurance has always been there for me whether purchasing a vehicle , replacing a vehicle and other times due to a house issue. Helen Whitaker of Three Rivers Insurance is a great agent and easy to deal with. In time of need.
I was contacted within one hour of reporting my claim online by the claim rep, Alex Hamby. He had an adjuster out the next morning who instructed me to call a remediation company. They came the same day. Everything is drying out now and they will check the progress in person daily. Just couldn’t ask for a more responsive team.
We have been treated like royalty from the moment we contacted Central Insurance. All forms of service provided to us has been nothing short of outstanding from the time of our first conversation all the way to having our work completed. …
Their insured recently hit my van and I had to make a claim with Central Mutual. That’s always daunting,but I was treated fairly, and professionally. I’m happy with how they handled things. 5 stars in my book.
I contacted my Agent and the claims representative contacted me immediately.
After my information was received, the claim was opened.
An estimate has been filed and the repairs are already being scheduled.
Highly recommend this Company!
A metal gate from a housing community dropped down and hit my new truck causing $850 in damage. Central was not my company but the housing development’s company. It took 4.5 months to receive payment. The communication from the company was …
Could not have been more professional and easy. I appreciate this as I had a very frightening experience but the ease of solution by the agent and the company took a lot of the pain away! Congratulations to your fine team–DON
My wife was involved in a fender bender this week, most of the damage was to her car. This is the first claim we have ever made to an insurance company in many decades. Central Insurance and our claims adjuster, Courtney Delano, could not …
Claim was handled timely and the adjuster was very professional, communicated well and was a pleasure to work with. My claim experience was as good as one could get!
Carly Wendel handled my claim very professionally and expeditiously from beginning to end. She had answers to all the questions I presented to her. I would highly recommend her.
Central Insurance’s claims department were very helpful and processed my claim quickly. Both the adjuster who they sent out and the claims manager Mitchell Howard were great.
Jack Kelly
We had the unfortunate experience of hitting a deer with our insured vehicle. Central Insurance was very prompt in approving our claim and paying for the repairs. We are extremely satisfied with their service and professionalism.
Central Insurance has been great and a great value for years for us. We just placed our 1st auto accident claim two days ago and it has been so easy for us and handled with speed and great Central employees.
Superior rating. Quick response time. The young lady I spoke with listened and knew exactly who to put me in contact with. She did a follow up call. As this is my very first claim I can’t really respond to good value. But their customer assistance is 5 star.
I have been extremely satisfied with the customer service at Central Insurance. We have both auto and home owner’s policies with them. They are ready to help in times of need. Thank you for the great level of attention, most recently from Kory!
I have been with central insurance for quite a few years and this is the first time I have needed to submit a claim. I was thrilled with the promptness of the agent’s response as a first step. I am optimistic that the rest of the procedure will be as positive, providing me with the support I need.
No one wants to be in the situation where they need to file a claim with their insurance company… because this usually means you have been in an accident or suffered some sort of property loss. We have experienced both, a serious …
Sam Pryor responded immediately to us after a car backed into ours in a Whole Foods parking lot and left a dented rear bumper but not a note. Sam was reassuring, professional and took care of our claim very quickly. No hassle, no problem and our car looks like new again. Great Job Sam and Central Insurance! Thank you.
Central Insurance’s customer service is top notch. From the first phone call through each phase of the claim process, you know they are watching out for you. They make a bad experience as comfortable for you as they can.
I canceled my policy with Central on Jan 1st, as I was in the process of buying a house and found a package deal with another company that blew Centrals quote out of the water. It was a no brainier. I switch insurance kinda regularly when I …
Central Insurance has done an excellent job of handling our claims. They stay in contact with you so that you understand what is going on. I feel I have been treated more than fair on our claims.
Very responsive from very first contact. Our adjustor, Mr. Sanchez, was very professional and personable throughout the entire process. We can not imagine receiving any better service.
My contact people, from local brokers to Central Insurance contact Lina Richardson, were so efficient! I really appreciate their ethos of immediate service.
I can’t say enough about this company’s response to my needs. They contacted me shortly after I notified my local insurance agent about my accident and after that processed everything without delay. The person I dealt with, Tony Frano, …
Central responded right away and had someone out to our place very quickly. They followed through and were very easy to work with. They were pleasant, helpful, and answered questions in a timely fashion. They explained our policy and fulfilled the claim efficiently. I can wholeheartedly recommend this company!!
We were amazed at how quickly Kendall immediately got the claim started. We expected there would be a longer wait. Wish all companies were as efficient.
A recent storm took down our large deck and many large trees were knocked down hitting our home. I contacted Central Insurance within minutes and they responded immediately. Their adjuster came and performed an extensive inspection. He then …
My car was involved in an accident and thankfully we are insured with Central. The process could not have been easier – which was totally appreciated during this stressful time. Highly recommend.
When I moved to Texas 13 years ago, a local agent set me up with this company and my premiums for auto and tenant homeowners were about half of what I paid previously. On May 28, 2020 we had an awful hail storm and my car was covered with …
I had an outstanding experience with Central Insurance when I filed a claim. Emilee, the representative from Central who handled my claim, was friendly, efficient, fast, and knowledgeable. I went into this process with anxiety, expecting a …
The claims adjuster, Garrett, was one of the most professional, yet friendly, insurance representatives I have had occasion to deal with. His knowledge was extensive and he was extremely helpful and courteous. It was a pleasure to work with him to resolve our property damage claim.
Submitting the claim online was very easy online. It was submitted on Sunday afternoon. Received the call back from the agent early Monday morning. Notified of the adjuster’s name in an hour. The adjuster called and scheduled an appoint …
I filed a hail damage claim Monday afternoon. I was contacted by Claims Adjuster Russell Lyday Tuesday afternoon around 1:00 PM. An appt was made for Wednesday to meet with the roofing contractor and inspect for damage. Russell and his …
I’ve had to make 2 claims in the last year for water leaks in my foundation. Central has been very responsive and helpful in both instances. I’m very pleased.
Been a customer for several years and have always received prompt and great service, would recommend you to anyone seeking insurance, great customer relations.
Very prompt and professional response to my claim. I have to work with insurance companies every day through my work (commercial fleet sales). Central is clearly the most consistent and responsible company we interface with. I sincerely …
In the past, I have experienced many insurance companies over the years and Central Insurance at present has become the best yet. I can honestly say that the professional and quick responses on any of my claims has been the best! I would take their outstanding services over any of the hype, any day! Herman, (Georgia)
My claim was handled and approved within hours. Very professional. Superb customer service. I hope I never have to use it again. But if I do, I know hand down we will be taken care of. Recommend Central Insurance Co. to anyone.
Central is quick, professional and genuinely interested in resolving any issues we’ve encountered!
They understand how the customer is in need and treats you with a very mannerly …
I called to explore filing a claim for the damages we sustained from the recent winter storm as well as roof damage from the last hail storm. The agent (Claire) was wonderful in explaining all aspects of the process. The next day I received …
I had a minor accident backing out of my garage and tore off my antenna. I called it in and got a quick call back. The agent immediately sent my information to the body shop. The agent was polite and professional. Great customer service that was fast and friendly. Well done.
I came upon Central Insurance through my independent broker and I am happy that I did. I was able to save money on all of our properties and liabilities. Someone gauged one of our vehicles while parked at a local supermarket and chose not …
So easy.Complete claim form online 24/7.
Short time response to contact you, email, text and phone. Submit body shop estimate and pictures email to Central -Mutual Insurance by email. Contact you to discuss how to receive payment, EFT or mail. My claim was complete in 24 hours.
Our agent contacted central insurance and within a few hours I was on the phone with a very helpful, pleasant adjuster. He made very thoughtful suggestions and gave easy to follow directions.
The car collision happened on Saturday at 3:00a.m. Got a call and text from Central Insurance on Monday at 9:00 a.m about an adjuster being dispatched to assess the damaged. I received a summary of the damages and an offer at 1:00p.m. on …
I recently had a claim on my vehicle. The person who called me was awesome. She made a very stressful situation seem easy. She was kind, and understanding and VERY helpful. I will recommend Central Insurance to all of my friends. Claims …
Central has been outstanding. I feel like I get great coverage for competitive premium rates. And when I have needed them, they are there. Claims process is painless. Highly recommend them.
I am extremely impressed with the level of service we get regularly from Central. Fletcher Wilson and staff are extremely responsive and helpful. The customer service from Central’s service department recently on a claim far exceeded my expectations. I can recommend without reservation.
Our claim was handled quickly and professionally, they are so easy to work with. We’ve used them many times but the first experience with filing a claim, very satisfied and will definitely recommend them.
My claim was handled promptly and professionally. As this was my first automobile accident, Sharon walked me through the entire process and resolved a couple of rental car problems quickly. Overall excellent service.
Excellent service, prompt and professional and caring! The rental company was calling to tell me they had a car for me while I was still talking to my representative, Sharon. She was great as was the individual who took my initial information on a Sunday. Highly recommend Central Insurance Companies.
Central Insurance was fast in responding when I submitted my claim. They were highly professional, responsive, and made the whole process as painless as it could possibly be given it was an auto accident.
The person I reported the accident to was very cordial and helpful. Some of the information I was given was inaccurate. I was told that someone would be dispatched to view the damage on my vehicle in 24 hours. No one from or contracted by Central Insurance ever looked at my vehicle before or after the damage was repaired.
Central responded immediately to my needs, recommending and sending excellent rehab companies. They have been wonderful to deal with. You never know how good your insurance company is until you need it; Central is the best!
I filed an online claim for reimbursement for towing. After a quick phone call from a rep and me sending in proof to substantiate the claim, the money to reimburse me was in my checking account in less than 24 hours. Is that great service or what!
EVERYONE at CENTRAL INSURANCE has been WONDERFUL!! Patrick Allen our agent with Cragin and Pike, Heather, Ryan and Jason in claims are ALL the EPITOME of EXCELLENCE in customer CARE!! I seriously could not find an iota of anything other …
The entire claim experience was professional and quick. All of the contacts I had were friendly and empathetic. The experience could not have been better. I had an auto claim a year ago and experienced the same great service. Thank You!
I suspected hail damage on my roof so I submitted a notice of loss to Central Insurance where I have my Homeowners Policy. Rick called me within a few hours and set up inspection for the following morning. Rick is an absolute pro. Not …
Central and Jeff Orsillo were extremely professional in the handling of our claim. Communication was prompt and efficient. Jeff was very patient answering our questions and dealing with the service provider.
We were so happy Felicia Lee was our claims adjuster! Her willingness to help our situation by going above and beyond in making our claim go as smooth as possible was a tribute to her professionalism.
Not sure what you are asking. Are you referring to the scary storms that damaged my roof? If so, I just went to my family room located in my downstairs and waited for the storm to pass.
A deer demolished our new car, that was only 6 months old. From the very next day, our Central Rep, Meghan, was right on it, and handled every question and concern quickly, intelligently, and professionally. We have never had to have a …
Extremely fast, convenient service. Fastest, I’ve ever had a claim processed. Highly recommend their commercial services, the longer you’re without a vehicle the longer you can’t smoothly operate your business.
Great customer service. My claim was handled expeditiously and I received approval and payment in 2-3 days after filing the claim. Jane was courteous and assisted with setting up my rental vehicle. Very satisfied and I can’t think of anything that would need improvement.
Central mutual is such a great insurance company! My parents use them and I’m happy to say I use them for rental and car insurance. Every experience I’ve had with them has been remarkable. They’re reasonably priced and my agent is always super helpful and kind.
Central Insurance is the best company for me. I had restoration done after a flood and Kory Stucky, my representative from the company worked so hard and smoothly to get my condo back in order. He was efficient and courteous to all of my needs. I was so glad I had your insurance company for my needs. Thank you.
I called Central after getting quotes from a couple of auto repair shops to fix dents on several panels of my car. I was told I would hear from a claims adjuster that day, and the call came within minutes ! I asked about a rental, and …
I submitted the claim using the Central App over the weekend and. received a phone call fromCentral first thing Monday morning. The call was very professional and surprisingly easy and efficient. Clear instructions as to next steps were …
I went online to file my claim. I was quickly contacted by the Prime team both via phone and email. They provided me the number for the team and when I called I was given step by step information about what to expect. They then followed up with me after reaching out to the repair shop. Great communication!
When I found out that my catalytic converter had been stolen out of my car, your Rep. got in touch immediately and guided me through what I needed to do. I did it all and was in a rental car by the afternoon of the same day. I can’t thank you enough for your help and your Service!!!
Just signed up new policy with Central . Didn’t know what to expect . My Daughter went through unfortunate accident. From the first call to file the claim I received nothing but 100% support! They set us up with a rental without any …
My roof was damaged by a falling tree limb. Even though this happened during a holiday, I was able to get an estimate and my claim was approved very quickly.
From the moment of contact with the agent, the handing off to the claims agent a few hours later, the scheduling of the inspector who contacted me the following morning to schedule an on-site inspection, which occurred two days later (on a …
This was the first claim I have ever made on my home, so I wondered how difficult the experience might be. I was very happy to hear from Rick, my claim rep, so quickly after calling Central Ins. He got all the information and came to my …
I called Friday for a claim on my roof on house from monsoon recently and damage to my 2020 Toyota and your claims people were on it Monday morning! Great service, great employees! Thank you! 👏🏽👏🏽 …
I was contacted within less than two hours from the time my claim was turned in. My adjustor, Kortney, has been very helpful and has provided peace of mind while dealing with a frustrating situation that was out of my control. I couldn’t be happier with my experience and thankful to be working with a company that cares.
Corey Wolke is helpful, professional, and a problem solver. Any glitch that cropped up, was quickly solved by Corey. He answered any and all questions promptly and provided any needed guidance. All of your representatives should be like this man.
Agent was polite and gave me time to find my photos and other data she needed to complete my claim. She contacted the damage accessor and he made an appointment for this week.
We reported our claim on a Saturday evening, and received a call early Monday. We picked up a rental car Tuesday morning (our choice to do it the next day). The appraiser came Tuesday as well. Now we’re just waiting on the body shop to have time to repair our car.
Central Insurance did an outstanding job handling a claim for me. The process was fast, seamless, and Mallory Hendley, who handled it was extremely polite and helpful. Highly recommend !
My experience and the quick turnaround time was so great that my mechanic asked for my agent’s number and is going to switch over his home and auto as soon as possible!
The response and professionalism of Central Insurance personnel in addressing hail damage to my roof was outstanding. Written communication was timely, clear and informative. The process was explained fully by Central’s Mr. Coby Jackson,, …
We had a really bad accident last December. We obtained an attorney, as the other driver had no license, no insurance and hadn’t put the car in her name after purchase. The attorney said Central was really good to work with. I know that to …
I couldn’t be more pleased with reporting my claim to Central. I reported the claim online and within an hour had a call from a very compassionate claims representative. He answered all my questions and put my mind at ease.
Absolutely seamless ability to submit a claim on our homeowners insurance. Prompt reply and extremely easy to reach the claims specialist. Interim reimbursements direct deposited into our bank account within 2 days.
The adjuster I was working with, Cody, was excellent to deal with. He was friendly on the phone, quick to respond to my questions and concerns and really helped facilitate my repairs – when I could get to him. I can’t say that about the …
I was blown away at how quickly and efficiently my claim was processed. The agent that I spoke with ( I wish I had written her name down) was so kind and I felt genuinely concerned about me and the effects of the accident. She had already …
Excellent experience so far
too early in the process
All of the above.. great claims agent!!!
Very quick response with my situation!
Will not know until I get the work completed.
Clear, prompt response in assigning the case and proceeding with process
Very efficient handling of claim. Courteous rep
Central has always been very responsive and very competitive with their products.
Central has always provided fast, professional and friendly service.
You always are so helpful, quick to respond and supportive when there’s an accident.
Great work environment, excellence as its core. Best customer service experience.
We have been very pleased with all aspects of Central’s services
Prompt claim response and follow up with the adjuster.
Very responsive wonderfully nice people to deal with, quick and efficient!
Very quick and fair claims handling. Clearly one of Best in Class!
All contact has been professional, polite, and all representatives have been knowledgeable.
Our rep was extremely accommodating and pleasant to deal with.
Eric Martin of Central Insurance was very helpful.
An insurance company who stands behind their promises and offers enhance coverage that other competitors lack.
I called on Saturday and was speaking to an agent within 8 hours.
Great people. Glad to say I represent this company. Excellent family values.
Fantastic
Were quick on my claim, in fact it was same day
Name should read Sherry Rogers. Phil Soutier is boyfriend who has google account.
I just called about my car being hit by one of your insured, was told to leave a voice mail for LISA to call me back got disconnected and now I can’t call back to leave a message or talk to Lisa!!
All the qualities you want in an insurance company. The best in the business!!!
Everything you would want in an insurance company. Fast, friendly, and dependable.
Mr. Strother was very accommodating, understanding and helpful.
Prompt, Professional, and Compassionate Service!
Such a wonderful experience at a not so wonderful time! Here’s to another 15 years together
Steve is always very helpful and responsive
My claim was handled with service above my expectations.
I had a claim and Eric was so kind. He made a bad situation easier to deal with.
I received a very prompt and helpful response. I would highly recommend their company.
Great company and awesome claims experience
Excellent claims service. Ver professional and personable.
Very professional employees that are extremely helpful and friendly. I give you 10 stars.
Prompt, professional claim process.
Very efficient claims handling.
Very good
Central insurance is awesome they are quick ,good quality and excellent customer service .
Excellent response time. Professional interview.
Provided a good feeling knowing I was in good hands.
Corey was very helpful and concerned ed about making sure we got what we needed after the accident.
I have only entered into the 2nd day since being contacted by Central Ins. Waiting for the next step. Survey may be too early.
Outstanding service of our claim.
service was quick and explained very well, the process.
Worked with Meghan, she was very knowledgeable and very pleasant working with her. Great follow-up
Smooth, easy claims registration process with an intelligent, well-spoken and empathetic adjustor.
Ok place
Excellent customer service!
My claim was handled promptly by my agent Alex Hamby. Thank you for your help.
Good experience with claims adjuster. Very responsive and pleasant.
Had 2 cars sideswiped. Excellent service. No stress, they covered everything.
Very easy to work with and provides great coverage
I have nothing but good things to say. Quick response to claim and very helpful with any questions I had.
fast friendly service no problems
I received very prompt attention when I contacted CIC with a claim. Their help was needed and appreciated.
The claims process was easy
Agent listened carefully to me. Was helpful with any questions. Very courteous.
Second accident, both handled very professionally and quick !!!
Claim was handled swiftly, professionally with great customer service. A plus
I hit a deer in my truck and they were very professional about it and handled everything I didn’t have to worry about the headache of calling this person and that person they done it all for me
We have been doing business with central insurance for many years and have always had friendly and professional service
Great service. Karen with Central Insurance was very helpful
Everything regarding my claim was processed quickly and professionally. Any questions I had were responded to quickly.
Very pleased with the representative. Got a good value for our car that was totaled.
I was contacted immediately after filling out form online. Windshield has deductible waved.
The representative got back to me quickly and the claim was paid online which was helpful. Thank you for your help.
I got new insurance because they didn’t call me back for three weeks about raised my policy 200 dollars for A speeding ticket and then they turn me over to collection for $40 dollars so I guess you don’t have no choice but by their product
An outstanding small insurance company with a focus on quality. Always receiving highest industry accolades. When it comes to insurance it’s nice to know you’re covered.
Very effecient and very prompt.
Professional, effective and caring approach.
I was given prompt, professional, over bar service levels. Couldn’t be better from a claims officer.
I was contacted by the representative the same day I reported the claim to my agency.
Everyone who contacted me were very nice. I was very pleased to have their information and direction in this matter.
I’ve been in two wrecks and my agent has been extremely helpful each time and responded fast.
Courtney and Ian were very professional courteous and patient. No complaints whatsoever.
This company is great to work with when you have a claim. 5 stars1
I have always had productive and pleasant experiences with Mutual Insurance.
Fast follow-up. Competent adjuster who is making necessary arrangements.
Quick turnaround time for followup on claim; good communication; overall good customer service
Central Insurance is a great company. The best customer service I have experienced during a claim.
VERY COURTEOUS AND TIMELY IN HANDLING MY CASE
The company couldn’t file an accident report properly for my father and now its showing up on my driving record which was perfect until these idiots failed to file things correctly. Never do business with these people.
Have had a great experience with my auto claim so far! Good communication and follow through~
Truck was broken into, some items stolen. Central was on it the same day. And follow up was immediate and ongoing.
We’ve had home and auto coverage with Central Insurance for several years and are very pleased with their service.
Excellent customer care and timely service.
My accident happened on Tuesday evening, by Wednesday my vehicle was being inspected for the damage value.
Everyone is so helpful, fast and friendly. I have my home and auto insurance with them and would definitely recommend them
We experienced a hail storm on August 16th. I field the claim online and was almost immediately in touch with an adjuster.
I couldn’t have asked for better. Someone actually answered to phone when I called. No recorder no pushing buttons to hopefully get to the correct department. Every need I had was taken care of. I am bragging to everyone about the great service I got from your company. Keep up the great work.
As longstanding clients of Central Insurance we have been very satisfied with the quick response to our claim.
I was pleased with the way Julie Coleman, and Ashley Parrish responded
promptly and took care of every thing professionally. They both helped me through a hard time and eased my nerves.
Easy to report a claim via the app. Very prompt and professional claim service for my windshield replacement
I had storm damage from wind and hail. Called Central to report a claim late afternoon and received a call back the next morning from an adjuster.
Response to my claim was very quick and payment was the same. Great company to work with.
From initial report to adjuster arriving the process has been seamless. I am very happy with every aspect of my claim and response.
This insurance company is beyond amazing! We have auto coverage with them and our expectations have always been exceeded by a mile every time we had to deal with them. Highly recommended!
Had a wonderfully efficient experience processing a claim with Central Insurance. The agent clearly explained the process and everything was completed in an efficient manner.
After hitting a large dog in rural Texas, I expected the worst. Central personnel couldn’t have been more professional. All of those things that I expected to be a pain were handled and our car is well on it’s way to being put back together.
My experience with the Central representative was exceptional. Very professional and courteous. Answered all of my questions about what we were facing. Would recommend Central to anyone.
Not the biggest name company, no fancy commercials but big name service and value. They have always taken care of me with almost no effort on my part.
Tim was very prompt, courteous, professional, and available. All important traits when one is at some level in a post traumatic frame of mind.
Do not go to this company Stephanie the manager and Janelle slaughter are complete bullshitters and liars they will Not help you at all and will continue to drag the process along! Hire a lawyer against them you’ll need it ! They won’t …
Very prompt response to notice of my hail damage. Adjuster called within 2 hours of filing the claim and inspector called the next business morning to schedule an appointment
car accident one night, called to file claim next morning and claims called me later that morning and had my rental car set up, my car inspected next morning, things moved fast and people were very friendly, professional, and able to answer all my questions
Worse service I have ever had. The Adjuster Robert T. was horrible… Not only did he hang up on me while i was talking, he had such a nasty attitude and didn’t want to hear what I had to say. I asked to speak with a Supervisor and he told me no. Can you imagine? I will do everything in my power to make sure he is reprimanded.
Super fast service. Polite caring folks. Understood our predicament and guided us through the process. Highly recommend Central Insurance.
This is my first claim in many years. Was guided thru the process very well. Appreciated the attention to my claim, setting up appmts, rental, etc.
Excellent, prompt, courteous and kind service.
Central did an excellent job of processing my claim. The adjuster kept me updated on the whole process. I was very pleased with them.
fast and friendly service. i would recommend
Central insurance is the worst company for business insurance. The building we work out of is owned and insured by another gentlemen, and this whole time of 7-8 years we have been under the impression that the contents were insured by us …
Property took a lightening strike. My adjuster was so kind and helpful.
Claims adjuster Courtney Delano was really helpful. Very timely. I’m totally satisfied with my experience with Central. Very customer oriented.
My claims adjuster was very understanding of my misfortune. As a claims adjuster myself I know I couldn’t have better service.
Central Insurance is there for their client. They will do anything and everything to try to make everything run smooth for you. They are professional they are courteous. Very friendly and like I said very professional. And they are there for their clients 100%.
Within 24 hours of my accident. I had results of the claim. Everyone I spoke with was very professional and explained things very well
Great people that take care of you when you need to use insurance. Very prompt response and informative communication.
The response from Central was amazingly fast. The inspector, Susie, was prompt, professional, friendly, and knew her job completely. We were very impressed with her and Central overall.
Any claim I file is handled quickly and professionally. Each person I work with at Central is polite and friendly.
Ryan was very prompt, courteous, and helpful. I find all Central claims adjustors to be very similar in that regard.
The entire claims process was easy. Everyone was very professional and understanding.This really allievated some of the stress. I would highly recommend.
Lisa, my claim representative, called me first thing Monday morning after reporting claim over the weekend. She was knowledgable, helpful, and kind.
Great customer service ! Central Insurance helped us through the claims process and showed concern for us at the time of our recent accident. We couldn’t ask for more from the awesome people at Central Insurance.
They are great people with great customer service
Beautiful building, great insurance company, and wonderful staff.
Central Insurance came out for the claim in just a couple days after it was filed! The agent was right on time and made it very easy to review the damage. I am very happy.
Best insurance company I have ever had! Never a problem – just great customer service and follow-up after the face!
Tony contacted me immediately after our claim was reported, and stayed in touch. As soon as I submitted the estimate for repairs, the payout was approved and in my checking account. The process could not have been better!
We all purchase insurance hoping we never have to actually use it. Well, my apartment flooded recently and I had to make a claim with my renters insurance through Central Mutual. They were absolutely OUTSTANDING!!! My claims …
Central Insurance has always been there for me whether purchasing a vehicle , replacing a vehicle and other times due to a house issue. Helen Whitaker of Three Rivers Insurance is a great agent and easy to deal with. In time of need.
I was contacted within one hour of reporting my claim online by the claim rep, Alex Hamby. He had an adjuster out the next morning who instructed me to call a remediation company. They came the same day. Everything is drying out now and they will check the progress in person daily. Just couldn’t ask for a more responsive team.
Were prompt in calling me to obtain my statement. Talked me through the whole process.
Gentleman on phone very polite, professional and responsive. Lady I spoke with later very polite & efficient. Received claim check promptly.
We have been treated like royalty from the moment we contacted Central Insurance. All forms of service provided to us has been nothing short of outstanding from the time of our first conversation all the way to having our work completed. …
Their insured recently hit my van and I had to make a claim with Central Mutual. That’s always daunting,but I was treated fairly, and professionally. I’m happy with how they handled things. 5 stars in my book.
I contacted my Agent and the claims representative contacted me immediately.
After my information was received, the claim was opened.
An estimate has been filed and the repairs are already being scheduled.
Highly recommend this Company!
A metal gate from a housing community dropped down and hit my new truck causing $850 in damage. Central was not my company but the housing development’s company. It took 4.5 months to receive payment. The communication from the company was …
Could not have been more professional and easy. I appreciate this as I had a very frightening experience but the ease of solution by the agent and the company took a lot of the pain away! Congratulations to your fine team–DON
My wife was involved in a fender bender this week, most of the damage was to her car. This is the first claim we have ever made to an insurance company in many decades. Central Insurance and our claims adjuster, Courtney Delano, could not …
Claim was handled timely and the adjuster was very professional, communicated well and was a pleasure to work with. My claim experience was as good as one could get!
Carly Wendel handled my claim very professionally and expeditiously from beginning to end. She had answers to all the questions I presented to her. I would highly recommend her.
Central Insurance’s claims department were very helpful and processed my claim quickly. Both the adjuster who they sent out and the claims manager Mitchell Howard were great.
Jack Kelly
We had the unfortunate experience of hitting a deer with our insured vehicle. Central Insurance was very prompt in approving our claim and paying for the repairs. We are extremely satisfied with their service and professionalism.
Central Insurance has been great and a great value for years for us. We just placed our 1st auto accident claim two days ago and it has been so easy for us and handled with speed and great Central employees.
Superior rating. Quick response time. The young lady I spoke with listened and knew exactly who to put me in contact with. She did a follow up call. As this is my very first claim I can’t really respond to good value. But their customer assistance is 5 star.
I have been extremely satisfied with the customer service at Central Insurance. We have both auto and home owner’s policies with them. They are ready to help in times of need. Thank you for the great level of attention, most recently from Kory!
I have been with central insurance for quite a few years and this is the first time I have needed to submit a claim. I was thrilled with the promptness of the agent’s response as a first step. I am optimistic that the rest of the procedure will be as positive, providing me with the support I need.
No one wants to be in the situation where they need to file a claim with their insurance company… because this usually means you have been in an accident or suffered some sort of property loss. We have experienced both, a serious …
Sam Pryor responded immediately to us after a car backed into ours in a Whole Foods parking lot and left a dented rear bumper but not a note. Sam was reassuring, professional and took care of our claim very quickly. No hassle, no problem and our car looks like new again. Great Job Sam and Central Insurance! Thank you.
Central Insurance’s customer service is top notch. From the first phone call through each phase of the claim process, you know they are watching out for you. They make a bad experience as comfortable for you as they can.
I canceled my policy with Central on Jan 1st, as I was in the process of buying a house and found a package deal with another company that blew Centrals quote out of the water. It was a no brainier. I switch insurance kinda regularly when I …
The claims rep, Emily was very polite and professional. She handled the call quickly and resolved the issue positively. Thank You
Central Insurance has done an excellent job of handling our claims. They stay in contact with you so that you understand what is going on. I feel I have been treated more than fair on our claims.
Very responsive from very first contact. Our adjustor, Mr. Sanchez, was very professional and personable throughout the entire process. We can not imagine receiving any better service.
I have never filed a claim before and was stunned by the ease. Even my contractor was amazed by the quick response. Truly one of the best for service~
Central handled my claim with expertise and kept me informed every step of the way. Melissa Osting was great to work with.
My contact people, from local brokers to Central Insurance contact Lina Richardson, were so efficient! I really appreciate their ethos of immediate service.
I can’t say enough about this company’s response to my needs. They contacted me shortly after I notified my local insurance agent about my accident and after that processed everything without delay. The person I dealt with, Tony Frano, …
Central responded right away and had someone out to our place very quickly. They followed through and were very easy to work with. They were pleasant, helpful, and answered questions in a timely fashion. They explained our policy and fulfilled the claim efficiently. I can wholeheartedly recommend this company!!
Claim was handled timely and adjuster was very thorough.
Have had 4 claims in the 15+ years I’ve been a customer and each one has been handled well. …
We were amazed at how quickly Kendall immediately got the claim started. We expected there would be a longer wait. Wish all companies were as efficient.
I have been a client of this insurance company for many years and have always received excellent and fast service.
A recent storm took down our large deck and many large trees were knocked down hitting our home. I contacted Central Insurance within minutes and they responded immediately. Their adjuster came and performed an extensive inspection. He then …
My car was involved in an accident and thankfully we are insured with Central. The process could not have been easier – which was totally appreciated during this stressful time. Highly recommend.
Rick Sanchez has been a consummate professional during the entire claim process. He is a definite asset to your company. Ray Garza
When I moved to Texas 13 years ago, a local agent set me up with this company and my premiums for auto and tenant homeowners were about half of what I paid previously. On May 28, 2020 we had an awful hail storm and my car was covered with …
I had an outstanding experience with Central Insurance when I filed a claim. Emilee, the representative from Central who handled my claim, was friendly, efficient, fast, and knowledgeable. I went into this process with anxiety, expecting a …
The claims adjuster, Garrett, was one of the most professional, yet friendly, insurance representatives I have had occasion to deal with. His knowledge was extensive and he was extremely helpful and courteous. It was a pleasure to work with him to resolve our property damage claim.
Worst service provided EVER!!!!
I can not WAIT to find a new insurance and drop this one on my home. …
Submitting the claim online was very easy online. It was submitted on Sunday afternoon. Received the call back from the agent early Monday morning. Notified of the adjuster’s name in an hour. The adjuster called and scheduled an appoint …
I filed a hail damage claim Monday afternoon. I was contacted by Claims Adjuster Russell Lyday Tuesday afternoon around 1:00 PM. An appt was made for Wednesday to meet with the roofing contractor and inspect for damage. Russell and his …
I’ve had to make 2 claims in the last year for water leaks in my foundation. Central has been very responsive and helpful in both instances. I’m very pleased.
Experience at this point has been awesome. Kind, helpful and understanding .
Been a customer for several years and have always received prompt and great service, would recommend you to anyone seeking insurance, great customer relations.
Very prompt and professional response to my claim. I have to work with insurance companies every day through my work (commercial fleet sales). Central is clearly the most consistent and responsible company we interface with. I sincerely …
The handling of my claim was done promptly and the agent was empathetic, very informative, polite and thorough.
In the past, I have experienced many insurance companies over the years and Central Insurance at present has become the best yet. I can honestly say that the professional and quick responses on any of my claims has been the best! I would take their outstanding services over any of the hype, any day! Herman, (Georgia)
My claim was handled and approved within hours. Very professional. Superb customer service. I hope I never have to use it again. But if I do, I know hand down we will be taken care of. Recommend Central Insurance Co. to anyone.
Central is quick, professional and genuinely interested in resolving any issues we’ve encountered!
They understand how the customer is in need and treats you with a very mannerly …
I called to explore filing a claim for the damages we sustained from the recent winter storm as well as roof damage from the last hail storm. The agent (Claire) was wonderful in explaining all aspects of the process. The next day I received …
I had a minor accident backing out of my garage and tore off my antenna. I called it in and got a quick call back. The agent immediately sent my information to the body shop. The agent was polite and professional. Great customer service that was fast and friendly. Well done.
I came upon Central Insurance through my independent broker and I am happy that I did. I was able to save money on all of our properties and liabilities. Someone gauged one of our vehicles while parked at a local supermarket and chose not …
I was given great attention and follow up by the adjuster, Ken!
Handled claim very quickly. Communication was excellent with George, CI rep.
So easy.Complete claim form online 24/7.
Short time response to contact you, email, text and phone. Submit body shop estimate and pictures email to Central -Mutual Insurance by email. Contact you to discuss how to receive payment, EFT or mail. My claim was complete in 24 hours.
Our agent contacted central insurance and within a few hours I was on the phone with a very helpful, pleasant adjuster. He made very thoughtful suggestions and gave easy to follow directions.
The car collision happened on Saturday at 3:00a.m. Got a call and text from Central Insurance on Monday at 9:00 a.m about an adjuster being dispatched to assess the damaged. I received a summary of the damages and an offer at 1:00p.m. on …
I recently had a claim on my vehicle. The person who called me was awesome. She made a very stressful situation seem easy. She was kind, and understanding and VERY helpful. I will recommend Central Insurance to all of my friends. Claims …
Central has been outstanding. I feel like I get great coverage for competitive premium rates. And when I have needed them, they are there. Claims process is painless. Highly recommend them.
I am extremely impressed with the level of service we get regularly from Central. Fletcher Wilson and staff are extremely responsive and helpful. The customer service from Central’s service department recently on a claim far exceeded my expectations. I can recommend without reservation.
Our claim was handled quickly and professionally, they are so easy to work with. We’ve used them many times but the first experience with filing a claim, very satisfied and will definitely recommend them.
My claim was handled promptly and professionally. As this was my first automobile accident, Sharon walked me through the entire process and resolved a couple of rental car problems quickly. Overall excellent service.
Quick response and evaluation. Very good advice. Mr. Deal was very prompt, and respectful.
So far so good. Ken Williams our adjuster and everyone he has assigned to work on our claim has been very responsive. I hope it continues.
Excellent service, prompt and professional and caring! The rental company was calling to tell me they had a car for me while I was still talking to my representative, Sharon. She was great as was the individual who took my initial information on a Sunday. Highly recommend Central Insurance Companies.
superb claims handling for recent windshield replacement. Well done.
Central Insurance was fast in responding when I submitted my claim. They were highly professional, responsive, and made the whole process as painless as it could possibly be given it was an auto accident.
The person I reported the accident to was very cordial and helpful. Some of the information I was given was inaccurate. I was told that someone would be dispatched to view the damage on my vehicle in 24 hours. No one from or contracted by Central Insurance ever looked at my vehicle before or after the damage was repaired.
Felecia was amazing, responsive and exacting.
I still havent heard from State Farm and its been four days
Central responded immediately to my needs, recommending and sending excellent rehab companies. They have been wonderful to deal with. You never know how good your insurance company is until you need it; Central is the best!
I filed an online claim for reimbursement for towing. After a quick phone call from a rep and me sending in proof to substantiate the claim, the money to reimburse me was in my checking account in less than 24 hours. Is that great service or what!
EVERYONE at CENTRAL INSURANCE has been WONDERFUL!! Patrick Allen our agent with Cragin and Pike, Heather, Ryan and Jason in claims are ALL the EPITOME of EXCELLENCE in customer CARE!! I seriously could not find an iota of anything other …
The entire claim experience was professional and quick. All of the contacts I had were friendly and empathetic. The experience could not have been better. I had an auto claim a year ago and experienced the same great service. Thank You!
I suspected hail damage on my roof so I submitted a notice of loss to Central Insurance where I have my Homeowners Policy. Rick called me within a few hours and set up inspection for the following morning. Rick is an absolute pro. Not …
Tina and Kim were very helpful in explaining the process and answering my questions.
Central and Jeff Orsillo were extremely professional in the handling of our claim. Communication was prompt and efficient. Jeff was very patient answering our questions and dealing with the service provider.
Polite, efficient, and prompt responses. I appreciate the way they do business.
We were so happy Felicia Lee was our claims adjuster! Her willingness to help our situation by going above and beyond in making our claim go as smooth as possible was a tribute to her professionalism.
Not sure what you are asking. Are you referring to the scary storms that damaged my roof? If so, I just went to my family room located in my downstairs and waited for the storm to pass.
A deer demolished our new car, that was only 6 months old. From the very next day, our Central Rep, Meghan, was right on it, and handled every question and concern quickly, intelligently, and professionally. We have never had to have a …
Extremely fast, convenient service. Fastest, I’ve ever had a claim processed. Highly recommend their commercial services, the longer you’re without a vehicle the longer you can’t smoothly operate your business.
Great insurance Company. Great customer service, quick and fair. I would recommend them to anyone.
Involved in minor fender bender so called in to advise there was an incident. Claim process was excellent.
Great customer service. My claim was handled expeditiously and I received approval and payment in 2-3 days after filing the claim. Jane was courteous and assisted with setting up my rental vehicle. Very satisfied and I can’t think of anything that would need improvement.
Central mutual is such a great insurance company! My parents use them and I’m happy to say I use them for rental and car insurance. Every experience I’ve had with them has been remarkable. They’re reasonably priced and my agent is always super helpful and kind.
Central Insurance is the best company for me. I had restoration done after a flood and Kory Stucky, my representative from the company worked so hard and smoothly to get my condo back in order. He was efficient and courteous to all of my needs. I was so glad I had your insurance company for my needs. Thank you.
I called Central after getting quotes from a couple of auto repair shops to fix dents on several panels of my car. I was told I would hear from a claims adjuster that day, and the call came within minutes ! I asked about a rental, and …
I submitted the claim using the Central App over the weekend and. received a phone call fromCentral first thing Monday morning. The call was very professional and surprisingly easy and efficient. Clear instructions as to next steps were …
Never in my life would I imagine a claim being settled so quickly .Amazing customer service.
I went online to file my claim. I was quickly contacted by the Prime team both via phone and email. They provided me the number for the team and when I called I was given step by step information about what to expect. They then followed up with me after reaching out to the repair shop. Great communication!
Ryan was on top of the entire process, he would check in with me to follow up on the repair work being done at our home.
When I found out that my catalytic converter had been stolen out of my car, your Rep. got in touch immediately and guided me through what I needed to do. I did it all and was in a rental car by the afternoon of the same day. I can’t thank you enough for your help and your Service!!!
Very Happy so far with the promptness of my claim and keeping me up to date with any new information. Danial G . Is definitely on top of things !
Just signed up new policy with Central . Didn’t know what to expect . My Daughter went through unfortunate accident. From the first call to file the claim I received nothing but 100% support! They set us up with a rental without any …
Our claims representative was pleasant, knowledgeable and listened to our issues. She got back to us with answers in a timley manner.
Highly recommend this insurance company. I had an unusually unique issue and they worked through it with us. We didn’t get Sorry not covered.
My roof was damaged by a falling tree limb. Even though this happened during a holiday, I was able to get an estimate and my claim was approved very quickly.
Central has been very easy to deal with regarding my water-leak claim. Good communication, very friendly, cooperative, helpful.
From the moment of contact with the agent, the handing off to the claims agent a few hours later, the scheduling of the inspector who contacted me the following morning to schedule an on-site inspection, which occurred two days later (on a …
Brandy was easy to work with and responded quickly to my questions. My claim was handled within a couple day… amazing service!
This was the first claim I have ever made on my home, so I wondered how difficult the experience might be. I was very happy to hear from Rick, my claim rep, so quickly after calling Central Ins. He got all the information and came to my …
I called Friday for a claim on my roof on house from monsoon recently and damage to my 2020 Toyota and your claims people were on it Monday morning! Great service, great employees! Thank you! 👏🏽👏🏽 …
I was contacted within less than two hours from the time my claim was turned in. My adjustor, Kortney, has been very helpful and has provided peace of mind while dealing with a frustrating situation that was out of my control. I couldn’t be happier with my experience and thankful to be working with a company that cares.
Extremely smooth and professional experience! Never been easier to file a claim and get paid. Thank you Central!
Corey Wolke is helpful, professional, and a problem solver. Any glitch that cropped up, was quickly solved by Corey. He answered any and all questions promptly and provided any needed guidance. All of your representatives should be like this man.
Excellent customer service, filed a claim online, a quick response was given by Central and the claim was settled. Very well done!!!
Agent was polite and gave me time to find my photos and other data she needed to complete my claim. She contacted the damage accessor and he made an appointment for this week.
We reported our claim on a Saturday evening, and received a call early Monday. We picked up a rental car Tuesday morning (our choice to do it the next day). The appraiser came Tuesday as well. Now we’re just waiting on the body shop to have time to repair our car.
Central Insurance did an outstanding job handling a claim for me. The process was fast, seamless, and Mallory Hendley, who handled it was extremely polite and helpful. Highly recommend !
My experience and the quick turnaround time was so great that my mechanic asked for my agent’s number and is going to switch over his home and auto as soon as possible!
The response and professionalism of Central Insurance personnel in addressing hail damage to my roof was outstanding. Written communication was timely, clear and informative. The process was explained fully by Central’s Mr. Coby Jackson,, …
We had a really bad accident last December. We obtained an attorney, as the other driver had no license, no insurance and hadn’t put the car in her name after purchase. The attorney said Central was really good to work with. I know that to …
I couldn’t be more pleased with reporting my claim to Central. I reported the claim online and within an hour had a call from a very compassionate claims representative. He answered all my questions and put my mind at ease.
Absolutely seamless ability to submit a claim on our homeowners insurance. Prompt reply and extremely easy to reach the claims specialist. Interim reimbursements direct deposited into our bank account within 2 days.
The adjuster I was working with, Cody, was excellent to deal with. He was friendly on the phone, quick to respond to my questions and concerns and really helped facilitate my repairs – when I could get to him. I can’t say that about the …
I was blown away at how quickly and efficiently my claim was processed. The agent that I spoke with ( I wish I had written her name down) was so kind and I felt genuinely concerned about me and the effects of the accident. She had already …