CNMEC is an electric cooperative, built by the communities we serve to deliver reliable, sustainable and affordable energy. And, because we answer to local members like you, rather than out-of … See more
Read More| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
810 1st St, Moriarty, NM 87035
Constant outages, terrible support and customer service, and ridiculously expensive bills. Time for me to go Solar.
Constant power outages.
Constant power outages no communication
Very high rates and poor customer service..
They are horrible!!! Need PNM in East mountains!!
Do you people ever actually answer your phones?! RIDICULOUS!!!
Extremely high service fee, constant outages, poor customer service.
Poor service, poor customer service, and lots of outages. Fail on all accounts.
Call the attorney general on these people they rip you off
They suck. No reliable service, its never there fault, no idea what customer service is, and over all the worst power provider
This so called coop is the worst electric company I have ever dealt with. Fequent outages, imperious accounting department, non functional phone. Awful,awful service.
This company could care less about the people….. and they hammer you with massive deposits every time you relocate!! Absoutley the worst power supplier EVER!
This company has the worst customer service I have ever experianced. They clearly know you have no other options for electrical service and treat you as such. I would not reccomend this company to anyone.
I like how they put the phone off the hook and their website ‘conveniently’ shuts down every time there is an emergency/outage. Very classy move. Always a busy signal. Every. Time.
Expensive & we are a captive audience. Been a customer for 23yrs. People are nice, in general. Lot of outages. Only game in town.
No weather but the power went out. Freezing in my own home and they do not care.
These people don’t even deserve a star it’s just a show negative Stars instead I give negative five star review on this company because of the fact that when you’re owed money from a deposit that you put in they reluctantly decide not to …
I feel this office is under staffed and over worked. The problem is there is no competition. If you want electricity in their area, they are it, period. Do I think they could do better, yes.
Our electric was off when I got home from work was up and back running in 10 minutes after they got here about an hour but we’re in another outage not in this area ….thank u guys for your long hours wind, rain , no or shine good job guys ita a BIG area to cover 💜💜 …
Garbage company, always having outages and they get a stick up their bum when you miss a payment due to being out of town for the first time in over a year. High rates, poor service, and they left my gate open for the dogs to get out.
The power goes out regularly the prices I don’t think they’re that bad but when you try to call or use their website to find out why the power is out how long it’s going to take to get it back on you get a busy signal and their website is crashed
It’s hard to get any help. No one knows what’s going on and everyone needs to ask a supervisor. Even engineering. Virginia is the only person worth dealing with. She’s always able to get things worked out.
We are constantly losing power, even on days with absolutely no weather. There’s absolutely no rush to get anything back up and running; which is extremely frustrating, during the winter and summer months.
The woman who works after hours was very rude, I’m sorry we disturbed your sleep with our emergency but that’s no excuse for the attitude. I’d call and complain but let’s be real they don’t care, otherwise you wouldn’t see all the negative reviews being ignored.
Worst company ever! High rates. I work out of
Town. Was gone for work. Bill was couple weeks late they shut off my electricity and all my food went bad. Just over couple weeks being late. Zero understanding and empathy
Maybe they’ll fix some things, some day…
I think this company is ok. Came from Albuquerque, using PNM. PNM was the worst with high bills. There are some brownouts and blackouts, but I have found customer service friendly and helpful. My bills are super low here compared to Albuquerque.
The girls in the office were “nice”
I was hoping for more of a real community feel in here. It was cold, dark, univiting. …
This company is single-handedly the reason we are moving away from the area absolute garbage
Power is constantly out. CNMEC needs to get in touch with today’s systems. The office communication is a joke as well. Long story short, their customer’s are not a priority what so ever.
Special Thank you to all the hard working teammates at CNME that go above & beyond like Virgina, Tabitha, Vincent and Spencer. Family and I really appreciate all your assistance and hard work! God bless y’all!
CNMEC is both pointless and incompetent. You are better off going off-grid than dealing with:
The cost of regular massive power surges and dips and the bi-monthly multi-day …
High winds knocked down multiple poles and they got power restored under 8 hours!!!! We were expecting it to take a few days and were so happy how quickly it was fixed. Great job!!!! Thanks for your service!
My roommate is moving out. Need to have the electricity put in my name. Even with Covid they want a huge a$$ deposit and for me to pay the full past due as well. The supervusiortold me no payment arrangements cause that would be doing me more harm than good. I have no choice but to go with them.
Rates are extremely high!! Cant even feel comfortable using electricity for fear that the bill will skyrocket. Very disappointed
They really are a bad company. They do not care about the community.!
Although it was initially difficult to get in touch with anyone at CNMEC to answer some questions about the company’s position on residential solar, I was eventually called by the CEO himself, Mr. Matthew Collins, and had a very informative and pleasant conversation.
We are investing in solar panels. This place literally shut my power off without a disconnect notice. Not only that virgina is useless. Bad attitude… Bad service… Bad employees. Overall this place would get a 0 if i could. …
The power goes off almost daily, just long enough to have to reset every clock in the house and it does no good to call in because you get put on hold and forgotten about. If there were a different choice for power in my area, I would definitely switch, this gets ridiculous that they can’t figure it out after 3 years of trying.
This company sucks!!! I am an electrician that travels all over the place. This is the worst electric company I have ever had the experience of dealing with. With the cost there should be all kinds of new equipment so there isn’t so many …
Power is constantly going off, been with them for 12 years now and it has not gotten any better in this entire time. With the rates they charge there is no excuse for it to go out so often. …
These are the WORST people. They have been horrible since the day I moved out here and continue to be. Unfortunately they are the only electric company out here so your at their mercy, and let me tell you if they don’t like you, you pay for …
Lost power, noticed no-one else has thier power off on our street, this was way after hours so i called ans surprisingly was able to get through, told the female agent we were the only house on our road, she immediately got the most …
Hands down the most unreliable utility I have ever dealt with. Power availability is about like a third world country. Unfortunately we can’t fire them and get other service, since they have a monopoly in my area. I guess we’ll have to get a generator.
Buy a standby generator if you want to live here, between the blackout and brown outs (experiencing one currently 12/17 9am) it will be your best investment. They provide no way to report issues without calling and leaving a voicemail. Get a FB & Twitter or some other online that is monitored and responded to.
Bills are so high. If you want to move to the east mountains, you better think it twice, you will be paying around $100=200 each month even if you don’t use electricity that much. They offer wi power internet as well & it sucks. I had it …
Some nearby construction took out the power. Called the office and the dispatcher got on it right away. CNMEC line men were out right away and had the power up and running within an hour.
Well, I was reading the reviews and I have to say that I’ve been in Moriarty 8 months and I have had excellent service. First to turn services on to our house was trouble free, now we’re building a shop we had to have them located the …
I don’t know where to start.
C.N.M.E.C. has the best Lineman in the country!!, handsdown no BS!!!
Once you get to know the people there in the office and understand what they do …
Would rate 0 if I could Virginia is aweful I am fighting to get my deposit returned. Supposedly they put in the request everytime I call but I never receive the check. Also when I call back there is no record of my request from the previous …
super bad…been a customer for 6 years… this power company actualy makes me miss PNM… drove 30mins one way to take care of my bill on 4/14/17 because they have not sent me a bill in over 2 months. checked online to make sure they where …
Horrible organization to have to deal with. They rarely if ever answer the phone, their website is worthless and provides little information. In the 8 years I’ve had to use them it’s far to frequently that the power surges or shuts off …
We’ve had surges and brown downs all week. What’s the deal.? No answering service and we are in total shut down as of 9pm Tuesday 12/20/ 2016. Should have some kind of service person “on call” to let us know what’s going on and how long it …
My power was turned off without any warning notices. When I spoke to the, Supervisor who’s name starts with V, she refused to believe me and said that I was being disrespectful to HER! But in fact, she was calling me a liar! I had …
When power is on, very few complaints. However, blackouts/brownouts are exceptionally frequent. Ive lived in some po-dunk places before, but never has the power been so screwy as it is here. Thankfully I have a bunch of UPSes managing …
Go in and set up new service. Rude people and not very helpful. Pat helped us second and was nice but cldnt do much for us because she’s not a supervisor. I called and spoke with a supervisor about returning the services to owners since …
Worst electric company I have ever dealt with. I went solar but still at this company’s mercy when the power goes out. No communication when electric is out. When and if you can speak to a human they treat you as if you are bothering …
Another outage….. I’m sure the bill will increase soon though
We’ve had service with CNMEC since 2006, and have had good experiences when it comes to customer service. Lately when our electric bill had skyrocketed to between $400 -$650 for four months in a row, we asked someone to come out and see …
If I could give this company a zero I would. This is the worst electric company I have ever had the displeasure of dealing with! If you carry any balance at all even the smallest balance they will shut you off then charge you an extra $100 …
By far the worst utility company I have ever dealt with. Unfortunately they have a monopoly in my area so they have no incentive to provide better service. I have experienced more brown and black outs in one quarter than the rest of my life …
When we first signed up with CNMEC for electric services in October 2016, the receptionist at the office was very friendly and helpful. We experienced a few power outages throughout the year, but they all seemed to be weather related so we …
Update: Tabitha has been very nice and helpful. I was able to fax over my paperwork. So now I sit and wait to see what happens and if it gets transferred. Or if I have to pay some crazy amount for a deposit. …
If you have things such as computers or pellet stove some type of backup is recommended due to constant power going on an off. Half my 3200 sq foot home is off grid due to the power outages brings problem
It sure seems to me all these negative reviews don’t taken into account that living well outside real city limits brings along with it certain unpleasant realities. Power outages due to lightning strikes or high winds along with longer …
Very bad company. Charges twice as much as PNM for electricity which is the 2nd highest company in New Mexico for highest electric prices. I tried to talk to a few board members about helping out the homeowners in the area to reduce the …
I never realized you could live in the developed world and still have constant micro power outages. They even send helpful newsletters telling you they realize they can’t keep the power on and that you may want to buy surge protectors for everything in your home essentially. And the rates are more expensive than public utilities!
Power goes out every day… Sometimes it just flashes and sometimes it is out for hours. I’ve had two computers fry because of it.
Outages every single week. My transformer was hit by lightening almost 3 years ago and still they haven’t replaced it, even though they’ve been made aware. You can actually see the a big black scorch mark down the entire side of the …
What is wrong with the people working in this office??? They are intentionally and unnecessarily rude and uncooperative. First off, they can’t look up an account by address…they insist you physically go get a hand-etched number off of some …
I personally did not have any difficulties with this company for the three years I was with them. There are, however, more power surges out in the country, so all our appliances have surge protectors. I never had PNM, so I can’t speak to …
Possibly the very worst utility in the history or electrical utilities! No contact with customers. Website is silent during any outages…just a map with outta-luck dots on it. Not even a voice recording to indicate that they are aware of the problem. Horrible!
Been with them for many years & so have my parents and they are a pretty good company, they do what they can to help you out and they do not just turn off your electricity they do send you disconnect notices. I have called them due to the …