At Central Ohio Urology Group, we provide advanced urologic care for men and women using leading edge technologies and treatments, including robotic surgery. See more
Went for a test on September 9th. Was told the doctor was running 1 hour late after I had already paid the co pay. Rescheduled for September 30th at the same location and was told when I arrived that my appointment was at a different …
Today was my first visit to have a follow up appt after a hospital stay for a kidney stone. This place was great! The check in took awhile ,they tell you to come in at least a half hour before appt. My xray appt was 2:15,my Dr appt was …
I like Dr Patel very much, but got talked into a Urolift procedure to relieve BPH symptoms. After being given a low dose of oral sedative, I was made to wait over 3 hours for the procedure to begin. By that time, the sedative was mostly …
Total disconnect between billing and front desk receptionist…requested a call from front office manager and am still waiting for them to call my husband to get this straightened out
Everyone is very kind but they seldom run on time with appointments. Average wait time past an appointment is over 20 minutes. Why make an appointment if you can’t meet the times?
I gave up on that place once because of the long wait times. On more than one occasion I have waited two or three hours before getting out. I told the doctor that is the reason that I left that practice.
I’ve dealt with them for the last two kidney stones and I’m not impressed all I do is leave voicemails for no one to ever call back I will not be going here in the future.
Waited 45 minutes (2016) and 30 minutes (2017), I left, told the lady at the desk i waited 30 minutes it’s not acceptable … a nurse called me a week after, ask why I left I told her why… I waited 45 minutes on 2016 ofc visit it was 30 …
Billing dept is horrible, not friendly and somewhat prejudice bk their, I.T. guy/dept is a joke poor facility and Mgmt..glad I was still pursuing other opportunities while I was their. Not the place you wanna work for.
Seen at ER for kidney stone – told Dr. McClung is the “on call” doctor for kidney stones that day and to call them and we’ll get in same day or next day. Called before we’d even left the ER; was routed to his nurses voicemail. Called two …
The billing dept is horrible..After doing tests and sending for a genetic test of sample that was not discussed with me, was charged 2k from a separate entity for it. The several different charges for the same visit, room, doctor, facility …
Met with Dr G for a procedure, that was fine he was great, took two weeks of calling and leaving messages with no calling me back and had to get another department to schedule my surgery, then waited on my estimated charges for it for two …
The cost of my Lithotripsy was over $13,500! Looking up average costs on line the numbers came back between $ 3500 and $13,100. Never will I go back to this facilty. NEVER!
Had some testing done. Results were reviewed with the DR right afterward. No waiting for remote reads. COVID-19 procedures were in place and followed to the letter.
If you want an infection, severe pain for two months, rude and dismissive staff, and abandonment when you are suffering, then do have your vacectomy here. I recommend Dr. CHO.
3/14- called a left a message on the nurse line NO ONE called. Had to contact my GP to address the issue. Today I had a 2pm appointment for an X-ray then LPN appt (no doctor odd) at 2:15pm. I got here about 1:45/they did the X-ray fast when …
I went in for a lithotripsy this morning. The staff were wonderful even though I gave them a hard time lol. But I just wanted to say I appreciate everything you guys have done for me. Great work!
We like the Doctor. It’s the organization of the group that is the problem. We have insurance and were offered a 12 month payment plan for the $700 balance. I signed up for in good faith. Upon our next visit(2 weeks and the monthly payment …
So let me start this by saying this is review is solely based on my interaction with the front desk as someone accompanying a patient in for surgery. First time in and stop by the front desk to get them checked in and the receptionist is …
Be prepared to pay bills for months. Even after accounting promises that you won’t see another bill, you will receive more bills. They have no explanation other than you will not get any more. Then another shows up. Unbelievable.
I would leave a 0 but can’t. I started going there 6 months ago and no results every time I call it takes days to get a call back, I called 9 days ago and still waiting for a call back. I spent the last 2 days in pain waiting. I will be looking for a new doctor
They need to revamp their patient directions before procedures . They had my husband in here for an hour early, then at the time procedure scheduled they take him back to sit for another hour for antibiotics to get into his system. Not impressed.
This is a very efficient doctors office. A lot of these reviews are surprising to me. I can’t really say anything bad about the 3 visits I made to this office.
Doctor was great. Everything else was terrible. Everyone in there is running around like a headless chicken. Unorganized and confused. Not very reassuring that you are going to get good care or any in-depth investigation into your ailments. …
I’m not quite sure how this place has so many negative reviews. I just got home from spending the day in serious pain form a Kidney Stone. I was referred here by Diley Ridge medical center once they discovered I had a large kidney stone …
Terrible experience ever from a Health care provider, they are not focus in the human part of the health care and seems like everybody there is not willing to explain anything. A lot of rush from everybody. Asking to sign documents that are kind of fishing smell. I DO NOT RECOMMEND THIS PLACE TO ANYONE.
I would not recommend these doctors or the office staff. My experience with these doctors and their staff was comical. I received several phone calls from their staff asking questions that either had nothing to do with my case or for a …
I’ve been seeing Dr Linda Osborne for some time now. I’ve never had any problems and I feel confident in her abilities to diagnose & treat anything I come to her with. From her staff to herself I feel total professionalism.
Horrible experience. I had complications following my surgery and the doctor basically told me I should be fine – he had no explanation for my discomfort. 18 months later I am not fine and in constant pain. Office staff never returns calls and have had no luck getting my records forwarded to other doctors offices.
It was a smooth experience. Very nice people working there. I’m not sure but the reviews are so low but I’d say they have made changes and I was glade I made the trip.
I called to order a urinalysis (which the doctor had asked for during the last appointment) and waited 90 minutes on hold, listening to the same repeated recording about enlarged prostate symptoms, until I was given a chance to leave a …
Perhaps I should have read the reviews before making my appointment. I have to echo others, the customer service is HORRIFIC!!! I’ve only been in Cbus a couple of years, but have had stones in the past. I went to the office after a KUB …
Poor communication. Made the process of a vasectomy more difficult/frustrating/time consuming than it needed to be. I’d get snipped elsewhere – here’s to hoping it worked the first time! Though they called me after hours with my results, I …
There are systemic problems within this organization. I was referred to one of their doctors by my insurance. I was told that the doctor in question was a female-specialist and they recommended another. I made my appointment, had an exam, …
Good luck ever getting results from tests. Poor communication. No one knows anything. It’s “let me transfer you'” “please leave a message'” “someone will call you back.” No one ever takes calls. The patient portal requires a token or …
First, let me say that I have never had any problems with Dr. Cho. He has taken care of myself, my husband and my father in the past. He even referred my husband to another doctor when he felt it was in his best interest! …
I have been checked by Dr Patel and his practitioner Casandra Heller, no good service, always send me CT Scans and the last appointment was for 3/9/2021 and they are calling for appointment in 9/03/2020, what is this?
Communications with this group regarding process, procedures, billing estimates, etc. Is ABYSMAL. They are very uncaring and beaucratic. The doctor was fine but the entire staff and office management team needs to be reviewed.
Dr. Carey did not explain the procedure he was doing. He was hurting me badly and when I told him to stop he did not stop. He gave me a diagnosis then said there was nothing he. Could do and I should learn to live with it. According g to …
I usually am treated and seen at the Worthington office, but as I potentially had a somewhat urgent issue, and they were not able to get me in, Dr. Pewitt at the Gahanna office, was able to see me. He was very helpful and immediately …
I always feel that I receive good care at the Worthington facility but I dread going there because the wait is always so long. For me, when I make an appointment, I feel I should show up at the appointed time. To them, it’s apparently, just a suggestion. Getting return phone calls about questions is also a big problem
I absolutely love Dr Osbourne, her sweet assistant and the front desk personnel that check you in. But the personnel that checks you out when you leave, have a lot to be desired. They are rude. They act like they are doing you the …
I would NOT reccomend this place to anyone. I went here trying to find out whats wrong with me and and they said theyre just going to run some test. I gave a urine sample and they sent me on my way, with my next few appointments scheduled …
Bad. As a new patient I filled out paperwork on line thinking I wouldn’t have to do it when I arrived. Wrong. Filled out more paperwork. Was early to appt. Waited over an hour in waiting room. Waiting another 1hr in my exam room and was …
I was sent to them on a referral. I received a phone call from the scheduler. She was nice enough but couldn’t answer my questions about billing. No problem, I totally get that and told her as such. She offered to send me to the billing …
First of all, let me say that I LOVE Dr. Osborne. She cares about her patients and is very friendly and thorough. I would not want anyone else taking care of me. I recently had 2 stents implanted in my kidneys due to kidney stones. …
The Dr and medical staff seem ok until I got to the older lady with dried out uncombed looking blonde hair.at check out. What a witch. I am going to go elsewhere because I am grown and don’t need to be spoken to like a child nor do I care …
Because I feel totally taken advantage of, being on their premises for less than an hour over 2 visits and charged a substantial amount .I have asked for detailed billing on 2 separate occasions, and all I get is push, and a verbal …
I saw Dr. Patel which I was very pleased with. But the young lady at check out was very rude. Unfortunately she was the only one available, and when I walked up to her she rolled her eyes. No hello, no nothing. When I gave her my paper …
Spoke to an Alichia(spelling?) with central scheduling through central Ohio urology and she was extremely rude and unprofessional. Was told that because I had a consultation 2 years ago, that I had to use that Dr. And it was not an option to change. Acted very annoyed that I had called the wrong line and wasn’t able to transfer me
Issue 1: Have tried three different times to get correct instructions for a post procedure test. Three explanations were wrong and I’m finishing the day with an unresolved issue. …
After reading the patients reviews, it is unfortunate that a supposed urology health care establishment specializing in extremely important areas of the human body would allow such kindergarten acts from the office and front desk personnel …
I took my mother here for a procedure. I was waiting in the 2nd floor waiting area. The check in/out window was slid closed (nobody was waiting), and there were I believe 3 people behind the counter just complaining and gossiping up a …
Had to wait forty-five minutes past my appointment time for Dr to walk and and talk for less than a minute to ask me a couple questions that could have been done in the lengthy pre-check in process I had done on line prior to appointment. …
I was treated well by everyone I encountered. I especially want to shout out to Ashley the RN who was with me during my procedure with Dr G today. She knew I was nervous and she came beside me and took my hand. I didn’t expect that act of kindness. She is greatly appreciated ♥️
NEVER EVER EVER come here!!!! I scheduled a 3:15 appointment for a Friday. I arrived at 3:00 and finished checking in by 3:15. We then waited an hour just to be taken to an exam room. Waited 45 minutes (5pm) and a doctor didn’t come. They …
Bad first time experience due to the office staff directed me to see the wrong type of urologist, and when I got there, I had to wait an hour and 45 minutes to see Dr. Martin. His nurse knew that he was running behind but did not have the …
I recently had 2 procedures done at Central Ohio Urology. From my personal experience I don’t understand why anyone left a negative review.The atmosphere is relaxing. The anxiety I felt en route completely disappeared whatsoever as soon as …
Went for a test on September 9th. Was told the doctor was running 1 hour late after I had already paid the co pay. Rescheduled for September 30th at the same location and was told when I arrived that my appointment was at a different …
Today was my first visit to have a follow up appt after a hospital stay for a kidney stone. This place was great! The check in took awhile ,they tell you to come in at least a half hour before appt. My xray appt was 2:15,my Dr appt was …
very kind
Dr.Taylor among central Ohio’s best. Great people here.
I’m still dealing with complications a year later.
Should have looked at the reviews here first… Go somewhere else!!
Great care, friendly and concerned staff.
Nice up to date facility, but they always run extremely behind! That can be really frustrating!
I like Dr Patel very much, but got talked into a Urolift procedure to relieve BPH symptoms. After being given a low dose of oral sedative, I was made to wait over 3 hours for the procedure to begin. By that time, the sedative was mostly …
I have not experienced any bad service.
Was treated well at the check in desk-My doctor treated me well and explained things clearly.
Total disconnect between billing and front desk receptionist…requested a call from front office manager and am still waiting for them to call my husband to get this straightened out
Everyone is very kind but they seldom run on time with appointments. Average wait time past an appointment is over 20 minutes. Why make an appointment if you can’t meet the times?
I gave up on that place once because of the long wait times. On more than one occasion I have waited two or three hours before getting out. I told the doctor that is the reason that I left that practice.
I’ve dealt with them for the last two kidney stones and I’m not impressed all I do is leave voicemails for no one to ever call back I will not be going here in the future.
Waited 45 minutes (2016) and 30 minutes (2017), I left, told the lady at the desk i waited 30 minutes it’s not acceptable … a nurse called me a week after, ask why I left I told her why… I waited 45 minutes on 2016 ofc visit it was 30 …
Dr. Osborne is a wonderful doctor, she is very thorough and has the best bed side manner, I highly recommend her, thank you Dr. Osborne😊 …
Billing dept is horrible, not friendly and somewhat prejudice bk their, I.T. guy/dept is a joke poor facility and Mgmt..glad I was still pursuing other opportunities while I was their. Not the place you wanna work for.
Worst office ever. Wait time is 3 hours so be ready to spend all day.
Seen at ER for kidney stone – told Dr. McClung is the “on call” doctor for kidney stones that day and to call them and we’ll get in same day or next day. Called before we’d even left the ER; was routed to his nurses voicemail. Called two …
The billing dept is horrible..After doing tests and sending for a genetic test of sample that was not discussed with me, was charged 2k from a separate entity for it. The several different charges for the same visit, room, doctor, facility …
Met with Dr G for a procedure, that was fine he was great, took two weeks of calling and leaving messages with no calling me back and had to get another department to schedule my surgery, then waited on my estimated charges for it for two …
The cost of my Lithotripsy was over $13,500! Looking up average costs on line the numbers came back between $ 3500 and $13,100. Never will I go back to this facilty. NEVER!
Had some testing done. Results were reviewed with the DR right afterward. No waiting for remote reads. COVID-19 procedures were in place and followed to the letter.
If you want an infection, severe pain for two months, rude and dismissive staff, and abandonment when you are suffering, then do have your vacectomy here. I recommend Dr. CHO.
3/14- called a left a message on the nurse line NO ONE called. Had to contact my GP to address the issue. Today I had a 2pm appointment for an X-ray then LPN appt (no doctor odd) at 2:15pm. I got here about 1:45/they did the X-ray fast when …
I went in for a lithotripsy this morning. The staff were wonderful even though I gave them a hard time lol. But I just wanted to say I appreciate everything you guys have done for me. Great work!
We like the Doctor. It’s the organization of the group that is the problem. We have insurance and were offered a 12 month payment plan for the $700 balance. I signed up for in good faith. Upon our next visit(2 weeks and the monthly payment …
So far they’ve been very helpful in assisting me with my fight with my prostate cancer
So let me start this by saying this is review is solely based on my interaction with the front desk as someone accompanying a patient in for surgery. First time in and stop by the front desk to get them checked in and the receptionist is …
Be prepared to pay bills for months. Even after accounting promises that you won’t see another bill, you will receive more bills. They have no explanation other than you will not get any more. Then another shows up. Unbelievable.
I would leave a 0 but can’t. I started going there 6 months ago and no results every time I call it takes days to get a call back, I called 9 days ago and still waiting for a call back. I spent the last 2 days in pain waiting. I will be looking for a new doctor
They need to revamp their patient directions before procedures . They had my husband in here for an hour early, then at the time procedure scheduled they take him back to sit for another hour for antibiotics to get into his system. Not impressed.
This is a very efficient doctors office. A lot of these reviews are surprising to me. I can’t really say anything bad about the 3 visits I made to this office.
Doctor was great. Everything else was terrible. Everyone in there is running around like a headless chicken. Unorganized and confused. Not very reassuring that you are going to get good care or any in-depth investigation into your ailments. …
Only issue we had was we had to wait bit long
I’m not quite sure how this place has so many negative reviews. I just got home from spending the day in serious pain form a Kidney Stone. I was referred here by Diley Ridge medical center once they discovered I had a large kidney stone …
Seek care elsewhere…….
1. Dr.’s are simplistic in their treatment plan(s). If step 1 or 2 doesn’t work …
Terrible experience ever from a Health care provider, they are not focus in the human part of the health care and seems like everybody there is not willing to explain anything. A lot of rush from everybody. Asking to sign documents that are kind of fishing smell. I DO NOT RECOMMEND THIS PLACE TO ANYONE.
I would not recommend these doctors or the office staff. My experience with these doctors and their staff was comical. I received several phone calls from their staff asking questions that either had nothing to do with my case or for a …
I’ve been seeing Dr Linda Osborne for some time now. I’ve never had any problems and I feel confident in her abilities to diagnose & treat anything I come to her with. From her staff to herself I feel total professionalism.
Horrible experience. I had complications following my surgery and the doctor basically told me I should be fine – he had no explanation for my discomfort. 18 months later I am not fine and in constant pain. Office staff never returns calls and have had no luck getting my records forwarded to other doctors offices.
It was a smooth experience. Very nice people working there. I’m not sure but the reviews are so low but I’d say they have made changes and I was glade I made the trip.
I called to order a urinalysis (which the doctor had asked for during the last appointment) and waited 90 minutes on hold, listening to the same repeated recording about enlarged prostate symptoms, until I was given a chance to leave a …
Perhaps I should have read the reviews before making my appointment. I have to echo others, the customer service is HORRIFIC!!! I’ve only been in Cbus a couple of years, but have had stones in the past. I went to the office after a KUB …
Poor communication. Made the process of a vasectomy more difficult/frustrating/time consuming than it needed to be. I’d get snipped elsewhere – here’s to hoping it worked the first time! Though they called me after hours with my results, I …
There are systemic problems within this organization. I was referred to one of their doctors by my insurance. I was told that the doctor in question was a female-specialist and they recommended another. I made my appointment, had an exam, …
Good luck ever getting results from tests. Poor communication. No one knows anything. It’s “let me transfer you'” “please leave a message'” “someone will call you back.” No one ever takes calls. The patient portal requires a token or …
First, let me say that I have never had any problems with Dr. Cho. He has taken care of myself, my husband and my father in the past. He even referred my husband to another doctor when he felt it was in his best interest! …
I have been checked by Dr Patel and his practitioner Casandra Heller, no good service, always send me CT Scans and the last appointment was for 3/9/2021 and they are calling for appointment in 9/03/2020, what is this?
Communications with this group regarding process, procedures, billing estimates, etc. Is ABYSMAL. They are very uncaring and beaucratic. The doctor was fine but the entire staff and office management team needs to be reviewed.
Dr. Carey did not explain the procedure he was doing. He was hurting me badly and when I told him to stop he did not stop. He gave me a diagnosis then said there was nothing he. Could do and I should learn to live with it. According g to …
I usually am treated and seen at the Worthington office, but as I potentially had a somewhat urgent issue, and they were not able to get me in, Dr. Pewitt at the Gahanna office, was able to see me. He was very helpful and immediately …
I always feel that I receive good care at the Worthington facility but I dread going there because the wait is always so long. For me, when I make an appointment, I feel I should show up at the appointed time. To them, it’s apparently, just a suggestion. Getting return phone calls about questions is also a big problem
Best care from beginning to end. Went over everything throughly, made sure I was comfortable. Great care from everyone. Couldn’t ask for more.
I absolutely love Dr Osbourne, her sweet assistant and the front desk personnel that check you in. But the personnel that checks you out when you leave, have a lot to be desired. They are rude. They act like they are doing you the …
I would NOT reccomend this place to anyone. I went here trying to find out whats wrong with me and and they said theyre just going to run some test. I gave a urine sample and they sent me on my way, with my next few appointments scheduled …
Bad. As a new patient I filled out paperwork on line thinking I wouldn’t have to do it when I arrived. Wrong. Filled out more paperwork. Was early to appt. Waited over an hour in waiting room. Waiting another 1hr in my exam room and was …
I was sent to them on a referral. I received a phone call from the scheduler. She was nice enough but couldn’t answer my questions about billing. No problem, I totally get that and told her as such. She offered to send me to the billing …
First of all, let me say that I LOVE Dr. Osborne. She cares about her patients and is very friendly and thorough. I would not want anyone else taking care of me. I recently had 2 stents implanted in my kidneys due to kidney stones. …
Wish I’d read the reviews.
I paid them upfront, then my insurance company paid them 2 weeks later. They …
The Dr and medical staff seem ok until I got to the older lady with dried out uncombed looking blonde hair.at check out. What a witch. I am going to go elsewhere because I am grown and don’t need to be spoken to like a child nor do I care …
Because I feel totally taken advantage of, being on their premises for less than an hour over 2 visits and charged a substantial amount .I have asked for detailed billing on 2 separate occasions, and all I get is push, and a verbal …
I saw Dr. Patel which I was very pleased with. But the young lady at check out was very rude. Unfortunately she was the only one available, and when I walked up to her she rolled her eyes. No hello, no nothing. When I gave her my paper …
Spoke to an Alichia(spelling?) with central scheduling through central Ohio urology and she was extremely rude and unprofessional. Was told that because I had a consultation 2 years ago, that I had to use that Dr. And it was not an option to change. Acted very annoyed that I had called the wrong line and wasn’t able to transfer me
Issue 1: Have tried three different times to get correct instructions for a post procedure test. Three explanations were wrong and I’m finishing the day with an unresolved issue. …
After reading the patients reviews, it is unfortunate that a supposed urology health care establishment specializing in extremely important areas of the human body would allow such kindergarten acts from the office and front desk personnel …
I took my mother here for a procedure. I was waiting in the 2nd floor waiting area. The check in/out window was slid closed (nobody was waiting), and there were I believe 3 people behind the counter just complaining and gossiping up a …
Had to wait forty-five minutes past my appointment time for Dr to walk and and talk for less than a minute to ask me a couple questions that could have been done in the lengthy pre-check in process I had done on line prior to appointment. …
I was treated well by everyone I encountered. I especially want to shout out to Ashley the RN who was with me during my procedure with Dr G today. She knew I was nervous and she came beside me and took my hand. I didn’t expect that act of kindness. She is greatly appreciated ♥️
NEVER EVER EVER come here!!!! I scheduled a 3:15 appointment for a Friday. I arrived at 3:00 and finished checking in by 3:15. We then waited an hour just to be taken to an exam room. Waited 45 minutes (5pm) and a doctor didn’t come. They …
Bad first time experience due to the office staff directed me to see the wrong type of urologist, and when I got there, I had to wait an hour and 45 minutes to see Dr. Martin. His nurse knew that he was running behind but did not have the …
I recently had 2 procedures done at Central Ohio Urology. From my personal experience I don’t understand why anyone left a negative review.The atmosphere is relaxing. The anxiety I felt en route completely disappeared whatsoever as soon as …